ICICI Bank Complaints & Reviews

Dear Sir /Ma'am

I have submitted all documents in Triplicane branch after waiting 1 hr in the branch and after listening stupid questions from the cashier Raja in 1st floor he is like no 1 of triplicane branch he is talking like slum low class peoples in front of many customers in low class language , first he ask me to bring all documents copy only Then he said bring all original documents and then he said bring house owner Eb card original , How can a House owner gives his Eb card original to a Tenant ? I request Icici bank dont hire stupid people for low salary ! after all this I submit my Voters id , Lease agreement and Eb card xerox copy and I shown all doc original to him.. still my account is not activated ....


As per our telephonic conversation on contact number[protected] on December 15, 2010 your query regarding the account activation has been attended.

We request you to note that it takes it takes 2 working days to activate you account.

We request you to wait till 2 working days from December 13, 2010.
your account will be activated on December 16, 2010 on receipt of documents and no any rejection or requirement of documents.

Incase your account is not activated on December 16, 2010, we request you to write us back with below mentioned details:

1) Branch name and complete communication address of the bank branch at which documents were submitted.

2) If possible provide us name and contact details of the officer to whom document were given.

Sincerely,

Gajanan Dabhade
Account Manager
ICICI Bank Limited

Sir,

I had written a complaint to ICICI Bank w.r.t a credit card transaction done online on 30th July'2010. The transaction happened on MakeMytrip site & wrongly authorised by ICICI bank as it went through without my 3D Secure code. When I informed them about the issue they weren't willing to listen to it. Around first week of Sept'2010 I had approached RBI Banking ombudsman with this issue and logged my complaint on the matter. ICICI bank compensated me the entire amount of 17518/- around third week of Sept'2010 . Later, I got an intimation from them saying that credit of 17518/- is reversed as the bank thinks the transaction was authorsed correctly (without a 3D secure code being input, I fail to understand how this can be a valid transaction). I am really frustrated with the bank. And also, with RBI Banking Ombudsman which also believes that an Online transaction using credit card can go through without a 3D-Secure code. Don't understand the objective of having the RBI Guidelines for online transaction at all.For your reference (Complaint # SR[protected] with ICICI Bank) & (Complaint # [protected] with RBI Banking Ombudsman)

Dear Sir,
My complaint is against ICICI BANK Credit Card division. I was having an account with icici bank with account number[protected] in nungambakkam branch in Chennai. I was issued a credit card(no [protected]) on the basis of my account transactions few years back. One day I received a call from icici Lombard division regarding one mediclaim policy for myself. I was satisfied the the policy and I applied for one policy(policy no 4034i/fpp/04555917/00/000) in my name. I have the same policy running in my SBI Credit Card now also. I told the icici Lombard executive that I have the similar policy running in my sbi credit card account and the amount of premium is charged to my account every month but in case I fail to pay the premium on time I am not charged any amount in the name of penalty and I can pay the amount later also. The executive said that here also you can avail the same facility and in case you fail to pay the premium on time the credit card division will not impose any penalty for non payment of credit card amount due at the month end. This whole transaction is recorded by icici bank and I was issued a policy in my name. To check whether the bank charges the penalty or not I did not pay the first premium which was around 360/- and I was surprised to see that at the month end I received a statement(Copy attached) which showed a penalty of rs 500/-. I called the same executive of the bank and I enquired about this penalty. He said that he will check and confirm me later but he did not respond to my query. I tried to call him many times and I was given a message every time that he is in the meeting and he will call back. Later the mobile was also not reachable many times so I left calling the person and I sent a mail( around october20’2009) to icici credit card division(copy attached) and icici Lombard division. I received a call from icici Lombard division that in case you want to cancel the policy you will have to pay a preclosure amount of rs 4500/- therefore I did not close the policy. I did not receive any call from icici bank credit card division. the icici credit card persons went on debiting my account with the policy premium and with the penalty charges for non payment of policy amount. I was frustrated with the response of icici credit card persons and therefore I stopped responding to their letters and mail.. I used to get calls from icici bank persons that you pay your dues but when I told all the problems, every time I received a same reply that they will verify and call me back but they never did. I closed my old icici bank account[protected] for this reason and opened a new account in icici mount road branch( No[protected] as AJAY KUMAR MANAV V. so that I can operate it freely. Recently on 04/12.10 when I checked my account I found that the icici credit card persons debited my account with rs 3,208.19 (copy of statement attached) which was the full balance of my account towards my icici credit card dues. I was shocked to notice such a thing from icici bank
Sir I want to get back my amount which icici bank has debited without any notice and without clarifying my problem. This is a total harassment from icici bank persons.
please solve my problem and kindly make icici bank people to refund my amount in the bank.
Thanking you
Yours Truly,
Ajay Kumar Manav.
[protected].

I CAN SEND THE COPIES OF THE STATEMENT AS MENTIONED ABOVE.

I am a holder of ICICI Regular Income Bond 092007-RIB bearing certificate No. 3548. Interest warrant for the period 11-11-09 to 10-11-10 has been missing in transaction. A formal complaint has been lodged with 3i Infotech Limited, Maratha Mandir Annexe, Dr. A.R.Nair Road, Mumbai Central -400008 on 29-11-10 for taking remedial action to stop payment.

SHAILENDER KUMAR SUD

HI,

I have been using ICICI credit card from past 3 years and recently (May 2010), I called the ICICI cutomer care and made sure all the dues of my card has been paid and told the customer careperon to BLOCK my card until i ask to reactivate it . And they agrees to the same and there wa no transaction from there on .In the month of July when i wanted to cancel my card customer care executive told that there was due of 80 paise which i had paid through online and wanted to cancel my credit card . From there on ICICI started charging interest on my unused and blocked card that too for 80 Paise they charged Rs 900 per month a interest when i called and asked for a clarification they aid it will be rectified shortly. But it's been more than 3 months they have been charging Rs 900 month and now they say my card has been blocked and i need to pay min amount to reactivate the card and then they will look into the interest part. I till dont understand what kind of math they have applied to get Rs 900 a interest .


Can the concerned look into this and help me out.

Nalina
[protected]

REF : ICICI BANK NRI ACCOUNT NO. SB –[protected]

I MR.SHIDRAMAPPA D.PATEL HOLDER OF ABOVE ACCOUNT IN ICICI BANK NARIMAN POINT.

I WOULD LIKE TO BRING TO ALL PUBLIC NOTICE THAT MY ACCOUNT IS DEBITED BY BANK WITHOUT UNKNOWING FOR RS.154000/- AND THE BANK IS ARGUING ME FOR REFUND.

I HAVE ALREADY LODGED POLICE COMPLAINT BUT I AM IN NEED OF FUNDS AS ABOVE AMOUNT FOR KEPT FOR URGENCY WHAT SHOULD I DO AND HOW CAN I GET THESE ABOVE MAONEY .

I HAVE ALREADY SUBMITTED COMPLAINT BUT NOT RECE.REPLY

I REQUEST IF SOME ONE READING THIS COMMENTS SHOULD HELP ME TO FIGHT AGST US BANKS.

IT CAN BE HAPPEN WITH ANY BODY IT WILL BE U - TARGET OF ICICI BANK.

[protected][protected][protected][protected]------>
ICICI BANK - NARIMAN POINT BRANCH Complaints - FUNDS TRANSFERRED FROM MY ACCOUNT
View all ICICI BANK - NARIMAN POINT BRANCH complaints
ICICI BANK - NARIMAN POINT BRANCH

Location: CHEMBUR, MUMBAI- 400 074, Mumbai City, Maharashtra, India

Posted:[protected] by shidramappa patel Send email


FUNDS TRANSFERRED FROM MY ACCOUNT
FROM :
MR.SHIDRAMAPPA DHARMANNA PATEL,
BEHIND LAXMI PROVISION STORES,
PRABHUDA NAGAR, NEAR TATA COLONY,
AZIZ BAUG, CHEMBUR, MUMBAI-400 074
TEL: 25545543

DATED .04/12/2010
TO,
I.C.I.C.I BANK
FREE PRESS BLDG,
FREE PRESS JRN.ROAD,
NARIMAN POINT,
MUMBAI-400021

SUB: ILLEGAL TRANSACTION FROM MY ACCOUNT
REF : ICICI BANK NRI ACCOUNT NO. SB –[protected]

Dear Sir/ Madam,

Please refer to my letter dated 18/11/2010 in which I had cleared mentioned that -

ON 28/10/2010 THE PHONE CALL CAME FROM ICICI BANK – CALL CENTER IN MY HOME AND ON MY CELL REGARDING DEBIT OF RS.154000/- appprox FROM MY ACCOUNT.

HOW IT IS POSSIBLE , WITH OUT CONFIRMATION OF THE ACCOUNT HOLDER AND CONFIRMED WITH ICICI BANK PERSON ON 28/10/2010 THAT TRANSACTION NOT DONE BY ME AND ALSO REQUEST TO REVERSE THE SAME.

AND ON SAME DAY ICICI BANK REGISTERED COMPLAINT NO. SR[protected] DUE DATE GIVEN TO ME WAS 28/11/2010. ON CALL ON 29/11/2010 ICICI BANK TELLING US THAT THIS TRANSACTION IS GENUINE TRANSACTION.

HOW IT IS POSSIBLE , AS THE BANK IS CONFIRMING THE PARTY ON 28/10/2010 AS THE PAYMENT GONE TO SOME OTHER ELSE FROM MY ACCOUNT WITHOUT CONFIRMATION ON 27/10/2010 AS PER MY ACCOUNT STATEMENT.

AND FURHTER I AM ALSO GETTING REPLY FROM THE ICICI BANK THAT —–

FROM :Sitansu Mishra
Office of Head Service Quality
ICICI BANK

Kindly note that ICICI Bank shall not be liable to you or any other
person for any loss whatsoever whether direct or indirect that you may
incur as a consequence of your response to the e-mail in question nor
shall be in a position to entertain any claims for compensation.

MY FUNDS HAVE TRANSFERRED TO SOME BODY ELSE INSPITE OF STOP INSTRUCTIONS GIVEN TO ICICI BANK ON 28/10/2010.

Inspite of several instructions my account is debited .

please help to get my funds back or take necessary action on the bank.

YOURS FAITHFULLY,
MR. SHIDRAMAPPA D.PATEL
MOB. [protected] / [protected]
RES.022 – 25545543
[protected]@gmail.com

Hello Sir,

I am using the ICICI Bank Debit card for the past two years and this was my salary account,currenlty now i'm not working for that company.So, i made some little transaction monthly for not wanted to close the account.Suddenly,Last week i am about to detect the amount from ATM.But Unfortunately i couldn't able to detect the amount and it says "CARD IS BLOCKED".I gave a call to Customer Care Department and they told my card is blocked.I cant understand why these people are doing such things without the knowledge of the acccount holders.
Please take some necessary actions againt this kind of activities..

Regards,
Azhar
[protected]

Hi,


15/12/2009 ATM DECLINE CHG/20-NOV-10/0281 DR INR 28.00


I have seen these two transactions due to ATM decline charges? I don’t know what these charges are and why bank deduct 28 Rs from my account even I have sufficient balance in account! I came to know that if you withdraw money from other bank ATM (other than ICICI ATM) and if that ATM doesn’t have enough money then it will charge on customer. So it is ethical to charge on customer? Is this reasonable charge by ICICI bank or is this under RBI rules.

Please verify at your end and provide me detail (With RBI notice) so I can put my case to consumer services.

account No: [protected]

mob:[protected]

I have taken home loan & wnt IT statement for the year[protected]

Name. Ravindra Jagannath Pitale
Home loan A/c no. LBAUR[protected]
Mobile No. [protected]

To
Consumer Court,


Sub : Online amount Rs.24,500/- fraud transfer any other account. It’s hacking on 08/12/2010.

Ref: ICICI bank saving a/c no:[protected].

Respected Sir,

I have Saving A/c in ICICI Bank since 2002. Know, In my a/c balance debited Rs. 24,500/- with out any information on 08/12/2010. This is online transaction happen. I was requested to ICICI Bank person based on that online account is blocked. The Details are

I got call from ICICI Mumbai [ Maha Lakshmi, Mobile no: [protected]] towards verification and sequrity purpose. Her instruction based I update as mail. Other wise online account will be block. I got information from her. Based on that, I was updated ICICI Bank ID, Password, transaction pass word, Credit Card No in online site on 07/12/2010.

After that next day (08/12/2010) my account balance amount is debited Rs. 24,500/- with out any information. Immediately, I request to banker my online bank account will be blocked. After that my credit card used online by fraud person Rs. 500/-, Rs.500/- & 500/- of total Rs. 1500/- recharges mobile take time. Please track it this information base of which number has recharges and merchant.

The totally I was loss of Amount Rs. 24,500/- + 1500/- = 26,000/. Kindly that fraud maker (Prasath Jeath Ray, Mumbai) take into custody and get my amount at earliest.

Then, I was received any other call from Mumbai ( Mayur- his land line no:[protected] on 08/12/2010. Again he requested my mobile banking password. I was afraid to him. Immediately he dropped his phone.

Immediately call received (from ICICI bank - Murli krishna – Transaction verification channi[protected]He has given Sr. No:[protected] towards new password applying in call center. I think is also fraud maker. Once please verify this data also.

Funds transfer to Mr. Prasanth Jith Ray. He is working in ICICI Bank Monitoring department at Mumbai. I gave the compliant ( NO: SR[protected], On 08/12/2010) to bank. Still, Why the ICICI Bank has not action?
Kindly please take into custody this fraud maker and arrange above amount at earliest.

Hope to positively, I am waiting your call sir.

Yours faith fully,

B.V.RAMBABU
H.NO.21-51, V.V.NAGAR, DILSUKH NAGAR, HYDERABAD- 500 060.
PH: [protected].

Hi All,



My name is Sujith E S. I have worked as a Executive in ICICI First source Cochin( Vodafone Customer Care) from 3rd February 2007 to 2nd March 2009. I had applied for my Provided Fund after 2 month when I resigned. But my PF is not yet credited. I had send mail regarding my PF complaint to your Help Desk. But I didn’t get any replay.


My PF no: is MH/46430/20592, Employee ID is 400588.


Can you please send me the status of my PF.



I hope you will give me a valuable feedback




Thanks & Regards
Sujith.E.S

Mob No: 0091 - [protected]
0091 - [protected]
Email ID : [protected]@live.in

is this bank have any contact with this dating clubs as i ma at a loss of 26000 actually but they didnt take any action its looking like they too are involved in that clubs by providing the accounts without knwing their status

Sir/Ma'am
Myself Md R Naseeruddin
account no :[protected]

I have 11500 Rs in my account and I'm not able to use it because its freeze. Kindly unfreeze my account I cant go to any branches Because i'm admited Hospital for leg fracture and ambulance chargeing me 2500 If I visit any icici bank branche . So I need to pay hospital bills
its my money please dont freeze it I need it very urgently . I will maintain QAB in future please do the needfull as soon as possible ..

Thanks
Naseer

Hi,
I received a call from [protected] Number from a lady regarding Loan Recovery. She introduced her as Inspector Rajni From Delhi Police and threatned me for Loan recovery from ICICI bank. After some time i received a call from a person named Advocate Goyal [protected] (later i investigate that was a fake name). He told me that you will go to jail as ICICI already lauched a complaint against me from delhi. I don't understand why these recovery agents think that public is fool. Please investigate, as you have both the numbers, so that these people dont take advantage of police and Advocate names. This will always spoil image of police, advocates and ICICI bank (the most foolish bank i ever seen)...

Sir/Madam
This is Purnima Sanyal holding 2 icici bank credit card from last 3 years. One is 82000 and 23000 credit limit. For 2 and half year i have paid near about 2L adn still they are saying that i have only paid interst not the actual amont.I have made lot of payment to this bank. But from last 8 months i am jobless as i got married and had to leave job from last 5 months. My inlaws not allowing me to do the job. Now ICICI bank is asking me to pay a lump sum amount of 75000 rs for each card at one shot as settlement otherwise they will send me legal notice or ask police to bring at my house to arrest me...
I am very much scared and afraid as i dont have that much amount and cant ask my inlaws or husband the same as it will almost break my relation...
Please help me in this case what should i do in this case...
I may forward you those number who is incrementally harrasing not only me but my all known family members, friends...
The number they are calling from [protected]


PLZ HELP ME...

regards
Purnima

I have a saving a/c in ICICI BANK Jaipur & Goa brabnch. I have transfered 20000/- cheque from my goa branch to jaipur branch on dated 5/12/2010 but this cheque was not clear till date. Bank management told me that your jaipur branch a/c not mantain minimum blance since 4 year so we deduct
300/- rupees per month. What is the rules without any information the bank hold the payment.

I've been using ICICI Direct for my online share trading since 2005. I am writing this to inform you all about the discrepancies in the ICICI direct website due to which I had several problems in the past. Also, I am very unhappy with the support personnel's response.

I would like to quote couple of my past experiences

1) Sometime back, when I tried to buy "Cals refineries" stock, ICICI direct website did not allow me stating that penny stock trade is disallowed. I had to call my Relationship Manager in Mumbai, who bought the stocks for me.
My friends who have trading accounts in Geojit and Indiabulls have never faced any such problem for buying the same stock. As an investor/trader, I need the freedom to decide which stocks to buy/sell.

2) On[protected] ,I tried to buy 'Core projects and Technologies' stock (which fell by 30% in an intra-day) in the cash market. ICICI direct rejected my buy order stating that I am not allowed to buy that stock at a price below 5% of the previous days close.
For your information, the stock is listed in derivatives and such stocks do not have any circuit breaker in the cash market. Again, I had to contact my relationship manager Abhishek Toshniwal in Mumbai, Since he was on leave on that day, I had to call him on his mobile to reach him. He directed me to lady called Bincy.she asked me my USER ID to put the buy order. But she too couldn't buy because of the same reason. So she told me that she needs to talk to the technical person to rectify this problem and would call me back. She called me after an hour without any solution and by that time, the stock moved to positive and I lost my trading opportunity.(I've faced similar problems while trading in other stocks also)
Again my friends who have accounts with Geojit and Indiabulls did not have this problem and could utilize this opportunity.

3) On[protected], "A2Z Maintenance & Engineering" IPO opened and when I tried to apply for this IPO at 9.15 AM, ICICI Direct website didnt update the IPO link and the company name was not shown in the IPO list. Again I called Abhishek and he told me that the website will be updated by 10AM. Waiting till 10AM by leaving my other urgent work is causing Inconvenience. Other broking websites updated their IPO link before time.

I've sent many mails to the concerned persons in ICICI Direct . But didnt get any reply or phone call regarding this. Seems like they are least bothered.
Their brokerage fees are high compared to other brokers and provide worst service.

I am highly disappointed with these types of issues and regret to inform that I am no longer keen on continuing with this account.

Those who have plans to open online trading account, PLEASE NEVER EVER open account with ICICI Direct.

Dear Sir

I, Sachin Kumar Arora, am holding above refered SB account with your ICICI bank Nehru Place branch, I wish to bring to your attention that on 17-Feb-2010 a fraudulent transaction for Rs.16036.50 has been made in said account. Upon enquiring with ICICI customer cell, they informed that the same is on account of some ICICI credit card payment.

I wish to inform you that i am not holding any credit card of ICICI bank and have not given mandate for debiting the account. In view of the above you are requested to reverse the above referred debit of Rs.16036.50 as soon as possible.


In this regard complaint was already lodged through ICICI bank portal 4-5 times,but No reply or resolution done so far.

You co-operation in the matter will be highly appreciated

Thanking you in anticipation

Sachin Kumar Arora
H.No: 1310
Jawahar Colony NIT, Faridabad-121005
Mobile: [protected]

Sir,
I Am open an a/c in nellore icici bank. I Am open a/c for home loan.Because I Am not use ATM since a/c open. So my ATM PIN experied. Hence I requet to give me new PIN number and also activeted my ATM services. My a/c no.[protected] and my card number is [protected]. So please solve my problem. Could you please send me my new PIN number through my email " shaik.[protected]@gmail.com"
Thanking you sir,

Yours faithfully,
Sk. Ahamad Shareef
[protected]

My name is Abhijit Lele and having salary account in Viman Nagar, Pune ICICI branch.

On 29 Nov 2010 I tried to pay my vodafone bill using ICICI bank netbanking.

However, after entering grid matrix values (such as A=10, B=11) on debit card, the error screen came.

Just after that I checked my account and it showed 435 Rs. got debited. But nothing showed up in MY VODAFONE portal and I didnt even get sms for bill pay.

So I tried 2nd time and this time payment of Rs. 435 was successful and I got vodafone confirmation.

However , now ICICI bank says that the failed transaction was not failed and Rs. 435 payment was forwarded to biller. But my vodafone account does not show anything.

Every time I complained , they say 6 days you wait. The customer care executive also told me that "SIR AAP ITNA ACHCHHA BALANCE RAKHTE HO AUR 435 Rs KIDHER LEKE BAITHE HO."

ICICI bank, if this is your customer care then you are most pathetic bank in India.

Please refund my Rs. 435 dear ICICI bank. Its hard earned money, not like you earn from your customers by cheating.

ICICI payment gateway was offline last month and that was confirmed by IRCTC customer care.

My transactions failed many times at that moment but ICICI bank never told that their payment gateway was OFFLINE. How mean ICICI .

I think its time to close the ICICI bank account. No customer is happy with you.