ICICI Bank Complaints & Reviews

Respected Sir/Mam

I was worked with ICICI HOME FINANCE COMPANY. Dt.03/01/2007 to 03/01/2008.
Please Give me the Status for My PF details find below
Name :- Suvarna V. Khamkar.
Emp.Code :- 461226.
Provident fund A/C No :- MH/46735/12714
Email:- [protected]@rediffmail.com

Thanks & Regards
Suvarna Khamkar
[protected]

Dear Sir,

NON PAMENT OF MATURITY AMOUNT DUE ON 08/04/2010 UNDER BONDHOLDER NO.[protected], CERTIFICATE NO.-64961 OF RS.20000/- BOND NO-4, DISTINCTIVE NOS.[protected].

PLEASE MAKE THE PAYMENT IMMEDIATELY.

SHIV MOHAN PRASAD SINHA

Dear Sir/ Madam,

I had opened a new ATS(Active Trader Service) account with ICICI on 15th march 2010 bearing the application number [protected].

I received a letter stating that the trading account is active and to contact the relationship manager.

My relation ship manager started trading on this account but after purchasing some sharesm he stopped calling me and my 1.5lak is now stuck. I also did not receive the login details for the demat account and when I tried to reach ICICI customer care they advised that they do not support this product. Im calling the sales executive in vain and not able to reach him. they do not pick up the call.

Today Im in between the devil and deep blue sea with no one from ICICI responding to my calls or emails.

Persons involved:
Sales Executive:
Anirban: [protected]

Relationship Manager:
Natesh.

Could you please advise how I take this complaint forward and help people from falling into such trap.

I purchase ICICI TAX SAVING BOND IN MARCH 2005 ,THE FACE VALUE OF EACH BOND Rs 6700/ AND THE ISSUE PRICE Rs 5000/ AFTER MATURITY IN APRIL 2010. INCOME TAX DEDUCTED ON TAX SAVING BOND . WHILE WHEN I PURCHASE BOND I HAVE GIVEN PAN CARD COPY, BUT BANK MENTION WRONG PAN CARD ABAPK1086 INSTEAD OF ABAPK1086D.

kINDLY RETURN ME DEDUCT TAX AS SOON POSSIBILE ,BECAUSE I HAVE GIVEN PAN CARD COPY AND IN TAX SAVING BOND THERE IS NO QUESTION FOR DEDUCT ANY TAX AS THIS BOND HAVE ALREADY 5 YEAR.

BOND HOLDER NAME- DEEPAK KUMAR
NOS OF BOND-6
BONDHOLDER NOS[protected]
DISTINCTIVE NOS[protected]
CERTIFICATE NO-46467

ADDRESS-DEEPAK KUMAR
5125,PANCHAM SOCIETY ,SECTOR-68 MOHALI,
PIN 160062.

Regards,
Deepak kumar
[protected]

Dear Team



But EMI must be applicable with transaction month because i will not pay whole amount due in current month second thing i will not pay any extra charges also because all delay at your end not from my side.



Please revise my statement for current month after converting this into EMI. Please informed the same to me before my payment due date[protected] so that I can pay on time as usual



Best Regards,
Radhesh Sinha
Asstt. Manager Operations (ICL/ 4468)
Indiabulls Financial Services Limited
Indiabulls House, H.O.,448-451
Udyog Viahr, Phase –V, Gurgaon-122001,
Ph[protected], Mo-[protected]


[protected][protected][protected][protected]







Dear Mr.Sinha ,



According to our telephonic conversation, We have escalated the issue and personally following it up for a faster resolution. You will get a revert from us by April 14,2010.



Looking forward for your cooperation to help us serve you better.



Sincerely,



Bhagwathi soni

Account Manager

ICICI Bank Limited



Our ICICI Bank website http://www.icicibank.com/ has a new look. We urge you to visit the website and familiarize yourself with the navigation.





From: Radhesh sinha [mailto:[protected]@indiabulls.com]
Sent: Thursday, April 08, 2010 11:15 AM
To: 'ICICI Bank Customer Care'
Subject: RE: 'ICICICARE=[protected]' FW:



Have this been converted into EMI or you don’t want payment this month???????????????????????????



Best Regards,
Radhesh Sinha
Asstt. Manager Operations (ICL/ 4468)
Indiabulls Financial Services Limited
Indiabulls House, H.O.,448-451
Udyog Viahr, Phase –V, Gurgaon-122001,
Ph[protected], Mo-[protected]


[protected][protected][protected][protected]

From: Radhesh sinha [mailto:[protected]@indiabulls.com]
Sent: Wednesday, April 07, 2010 10:17 AM
To: 'ICICI Bank Customer Care'
Subject: RE: 'ICICICARE=[protected]' FW:



This is not my concern. Why did not you inform me before taking back EMI facility from my card? Now tell me I am not able to pay whole amount at this and I don’t want to default in payment so please convert this into EMI else I will not pay any thing.



Best Regards,
Radhesh Sinha
Asstt. Manager Operations (ICL/ 4468)
Indiabulls Financial Services Limited
Indiabulls House, H.O.,448-451
Udyog Viahr, Phase –V, Gurgaon-122001,
Ph[protected], Mo-[protected]


[protected][protected][protected][protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@ICICIBANK.COM]
Sent: Tuesday, April 06, 2010 7:06 PM
To: Radhesh sinha
Subject: RE:'ICICICARE=[protected]' FW:



Dear Mr. Sinha,



We regret the inconvenience caused.



We understand your concern.



However we will be unable to provide EMI facility option for the transaction of Rs. 17234.00

made on March 31, 2010



We request you to understand that we need to follow company policy so as to enable smooth conduct of your credit-card account and thus ensure that you receive all the privileges you are entitled to.



Looking forward to your co-operation.



Sincerely,



INDRASENA REDDY

Customer Service Officer

ICICI Bank Limited







Our ICICI Bank website www.icicibank.com has a new look. We urge you to visit the website and familiarize yourself with the navigation.



"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."


Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.



Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com



CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.







-----Original Message-----
From: Radhesh sinha ([protected]@indiabulls.com)
Date: Tuesday, April 06, 2010 10:17 AM
To: 'Customer Care' ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: FW:







Best Regards,
Radhesh Sinha
Asstt. Manager Operations (ICL/ 4468)
Indiabulls Financial Services Limited
Indiabulls House, H.O.,448-451
Udyog Viahr, Phase –V, Gurgaon-122001,
Ph[protected], Mo-[protected]


[protected][protected][protected][protected]

From: Radhesh sinha [mailto:[protected]@indiabulls.com]
Sent: Tuesday, April 06, 2010 10:16 AM
To: 'Customer Care'; '[protected]@infinity.icicibank.co.in'
Subject: RE:







This is third reminder mail i am sending you have not received revert for last two mails. If you are ignoring my mails then i will ignore your payments.



I want EMI of the said transaction



I have also saved this mail as evidence.








[protected][protected][protected][protected]

From: Radhesh sinha [mailto:[protected]@indiabulls.com]









Boss,



Speech was fine but what about EMI have u coverted My transaction in EMI or You dont want payment.



Best Regards,
Radhesh Sinha
Asstt. Manager Operations (ICL/ 4468)
Indiabulls Financial Services Limited
Indiabulls House, H.O.,448-451
Udyog Viahr, Phase –V, Gurgaon-122001,
Ph[protected], Mo-[protected]


[protected][protected][protected][protected]

From: Radhesh sinha [mailto:[protected]@indiabulls.com]
Sent: Monday, March 29, 2010 12:30 PM
To: Radhesh Kumar Sinha
Subject:



Boss,



I am sorry its not my fault if bank has changed policy for my card whatever i am already getting and never informed me too. Can you tell on what basis bank has withdrawn my EMI facility from my card have i ever defaulted in payment so far ?????



So i am again sorry i am not able to pay entire amount in one shot and you have to convert this transaction in EMI because its completely you fault. You have enough time to think over this cos my bill date is 07 th of the month.



I you dont convert this into emi i wont pay next bill and you have forced me to settle i will again ask for EMI with only processing fee whatever i have already used many times on my card and i will not pay any interest or any sort of charges.



So please convert and let me know the details so that i can pay on time as usual.



Regards,



Radhesh



-----Reply Separator-------Dear Mr. Sihna,



We understand your concern



However, as of now there is no offer/facility is available for conversion of the transaction in to Equated monthly instalment on your credit card account.



Hence, according to the bank policy we regret to process there request for conversion of the transaction in to Equated monthly instalment.



If there is any such facility for conversion of the transaction into Equated monthly instalment you will be communication through various channels.



Sincerely,



Sampath Kumar

Account Manager

ICICI Bank Limited





Our ICICI Bank website www.icicibank.com has a new look. We urge you to visit the website and familiarize yourself with the navigation.



"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."



Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com



We value your feedback on your experience with our response to this query. Please click the "Feedback" tab and give us your views.



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-----Original Message-----

From: [protected]@infinity.icicibank.co.in ([protected]@infinity.icicibank.co.in)

Date: Friday, March 26, 2010 11:10 AM

To: [protected]@icicibank.com ([protected]@icicibank.com)

Subject: RE: Others



Dear Team,



Why EMI option withdrawn from my card without informing me? and one thing i would like to clear that i am not capable to pay whole amount in one time so you will have to convert this amount in EMI. I have used EMI system so many time in card and for that i have purchased now you have withdrawn this facility without my knowledge. Can pls tell me how do i know about this. Please convert this amount in EMI otherwise i will not be responsible for any default.



Regards.



-----Reply Separator-------Dear Mr. Sinha,



We understand your concerns mentioned in the e-mail.



There is no EMI offer on your credit card account at present.



Hence, we regret to process your request for the EMI conversion.



We will communicate to you through our various channels, if there is any EMI offer on your account.



Looking forward to your cooperation to serve you better.



Sincerely,



MD Iqbal

Account Manager

ICICI Bank Limited





Our ICICI Bank website www.icicibank.com has a new look. We urge you to visit the website and familiarize yourself with the navigation.



"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."



Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com



Stay connected for communication by updating your contact details through "Forms Center" at our website www.icicibank.com





-----Original Message-----

From: [protected]@infinity.icicibank.co.in ([protected]@infinity.icicibank.co.in)

Date: Tuesday, March 23, 2010 11:41 AM

To: [protected]@icicibank.com ([protected]@icicibank.com)

Subject: Others



Dear Team,



I have made a transaction of re 17234.00 on[protected] and now i want to convert this transaction into 9 EMI.



Please check and confirm.



Regards,

Radhesh











Best Regards,
Radhesh Sinha
Asstt. Manager Operations (ICL/ 4468)
Indiabulls Financial Services Limited
Indiabulls House, H.O.,448-451
Udyog Viahr, Phase –V, Gurgaon-122001,
Ph[protected], Mo-[protected]

Dear Sir, I have an saving cum demat account no.[protected] in icici bank which is not operating by me due to illegal deductons made by the bank as not maintainning Rs,10000/- balance. Although bank is aware that zero balance can be maintained by a demat account holdereven than the bank is deducting amount illegally. The bank has no proper system, working in the air. However, no guidlines have been issued to the bank employees. The bank is simply deducting the amount on no basis. Kindly help me to get my money back.

Hi,

DMAT account charges were debited through my saving banka ccount using auto debit feature and per my understanding bank can only use this if customer have provided his approval and since bank did this without conveying any correspondence so it shows wea internal controls. Moreover if i would have recd any notification, i would have closed the dmat account.

Would appreciate your help in getting the charges reversed and also advise about the auto debit policy.

Thanks,
Rajan

'ICICICARE=[protected]' Product: Private Banking / Old Customer / ranjan.[protected]@gmail.com

NOW ICICI BANK DO NOT REPLY TO CUSTOMER ALSO.
Can we trust on the Bank attitude. Or due to Bank employees, ICICI Bank is going to achive a "Worst Bank Award" for the year 2010. I do not think to continue in this bank if they do not want to change there working attitude.

Few Correspondence has given below:-

Recent one:
Being a woking lady I can't leave away from my job and go to post office and deviate my concentration from my work. I feel that ICICI Bank has not a secured banking system. If you have balance in your account then anyone can take your money out.

Few broken piece correspondence may give some picture of there wrong banking practices.

Second Time When I re-posted the details with complete signature and a copy of a FIR, registered in Uttamnagar, New Delhi
Details are:
Indian Postal Service Courier Number: EG[protected]IN
SPEED POST AT 12.45 NOON

Address on which I posted is:

ICICI Bank Ltd.,
Debit Recon Team,
A-Wing, 6th floor,
Autumn Estate,
Chandivali Farm Road,
Chandivali,
Andheri East,
Mumbai - 400072

and conversation with:

B Swarna latha
Customer Service Manager
ICICI Bank Limited


First Time when I posted with the completed details:


They always extended the date and wrote like "sorry and on next date some body of customer Care will contact me soon".
Now this is going to complete more than 3 months of time.


Problem Details:

Need recovery due to missuse of my Debit Card no [protected] Branch Vikaspuri, New Delhi.
Need to recover my lost amount due to swapping by a thief of my Debit Card no [protected].
AND RE-STORE THE LOST AMOUNT IN BELOW GIVEN ACCOUNT.
FIR has enrolled today in Bindapur Thana, Uttamnagar,New Delhi(INDIA).
This is a joint account of
Chintamani Ranjan and Rashmi Ranjan with
ICICI Branch : Vikaspuri, New Delhi
Savings Account Number:[protected].

How you may find the address of theft person?

The person who has perchaged a mobile from One mobile shop, they must have the address of the same person with currect location.
Because if a shopkeeper like ONE MOBILE Shop do not note the name and address of the person, means it is a violation for the National Security reason.
So any how you people may take a legal acction and recover the money.

As Delhi Govt. need the registration of each mobile hand set so ONE MOBILE shop can not sail the mobile without registring the hand set.

The Service provider who has provided the Sim-Card(Subcriber Identity Mobile Card) must have to register the handset id, while dialing to some one else.
So the Service provider of SIM has the real address of the thief.

Dear Ms. Ranjan,

I understand your concern and sincerely apologize for the delay.

I have escalated the issue and will respond to you by March 08, 2010.

Your patience and cooperation is sincerely appreciated.

Sincerely,

Kalyan Kumar Raacha
Customer Service Manager
ICICI Bank Limited

I have got ICICI Travel card which i was using since 2008 .I had balance of 560 USD in my Travel card and ICICI has flagged the money from my card and without my knowledge has refunded the money to their agent and now ICICI is washing their hand by telling that the Zuari forex who was the dealer who has
issued me the card on their behalf has withdraw the money and you should contact to them but zuari forex is now taking me into cool ride and denying the refund as they are telling me that their agent has run away with the money and they are investigating the matter.

How am i concern with this ? if their person has run away. THERE IS NO OFFICIAL COMPLAINT against their employee.

Can you please guide me for this . where to file written complaint .

I have got few more people who is suffering with the same complaint . I am sure this is very big fraud than we have imagine.

I have a Policy of ICICI Prulife Ins no 11994140 for the half yearly premium of 25,000/-. In October’09 again Mr Siddharth Malhotra with fraud Name called on my mobile no [protected] and told to pay early premium of Rs 25000/- to get advantage of incentive bonus for my same policy no 11994140 on dt. 22/10/2009.

But after paying the amount of Rs. 25000/- by cheque no 032930 BOB HNR dtd 20/10/09 for continuing my policy no 11994140 , I received a un wanted new policy of no 12760770 from the ICICI Prudential Life Insurance Co. for that I can’t pay more, being a salary person. I want to cancel policy no 12760770 that is issued to me by misguiding.

Ph.[protected]

Thanks & Regards
Saurabh

I have taken home Loan from ICICI Bank .They sanctioned the loan on 15/12/06 at 9% They disbursed the loan on 18/01/2007 at 9.5% though it was sanctioned at 9% . We were informed that since it is floating rate interest rate will decreased even below the sanctioned interest rate.
However ICICI Bank kept on increasing interest rate heavily in 9 months to 13% by September 2007 in a gap of 2 to 3 months .They are charging High interest rate as well the amount toward principal deduction is very less. As the amount of deduction of Principal is less, ICICI Bank is earning money by charging us interest on the remaining amount which is very higher because of less amount of deduction towards Principal and also increasing the tenure period of repayment loan.
ICICI bank is imposing high interest rate on other hand asking their customer to adopt their scheme by paying conversion fee to reduce the interest rate which is also not guaranteed.
ICICI Bank is offering home loan around 8% to new customers but those who are existing customers ICICI bank is taking advantage of them by recovering high interest rate
ICICI bank decides PLR by themselves to be applied for existing customer which is different from RBI PLR.
I am salaried person and my EMI payment is through my salary .I am facing heavy Financial burden .I do not have any other source of income
I have sent many Emails to ICICI customer care and as well to Deputy General Manager but I have not received any satisfactory reply
Kindly take necessary action from your end to save us from heavy financial burden of high interest rate from ICICI

Dear Sir/Madam

I Just want to say that due to some mistake my online banking account was disable and after that i call to ICICI bank customer care No - [protected]-ludhiana(http://www.icicibank.com/pfsuser/bonds/bonds/bournetwork.ht...⇄ he said to me that He is not from ICICI Bank and its his personal Number. How can be it possible. The No. is on official website. And how can a company give any personal person no. on the official website.

With Regards

I am an account holder of ICICI Bank since 2002. Recently as there was some verification required to be done by IDBI Bank where I have applied for a Housing Loan, I requested ICICI BANK (on their website) to provide me an e-statement on my mail ID (same as I have given here) registered with them. On the same mail ID I receive my credit card statements (ICICI card) and also my saving bank account statements from time to time. But since the period for which the statement was required pertained to 01-04-07 to 31-03-09 I made this special request.

I was assigned a No. vide SR[protected]. All this about 15 days back. I was also advised to put up a voice call on their local call centre to get my Mail ID and DOB verified, which I dutifully did, but instead of providing me the statement they are making me move in circles. Just I am attaching herewith the entire mail trail for better appreciation.

These guys are a bunch of bluff-masters and bull-[censored]ers. Possibly because they have good rapport with powers that be in Finance Ministry and Reserve Bank they get away with their bloody actions. Fed up with their attitude and several such issues, I was compelled to shift my salary account operation to Standard Chartered bank. ICICI Bank in my opinion is worse than any other bank or financial institution in our country.

From:
"RATAN CHAND" <[protected]@rediffmail.com> | Add to Address book |This is spam




To: <customer.[protected]@icicibank.com>


Subject: Re: RE:'ICICICARE=[protected]' Re: Status of your request SR[protected]


Date: Fri, 09 Apr 2010 00:16:39 IST
Cc: <[protected]@REDIFFMAIL.COM>


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






Dear Mr. Gurjit Chabda,

What do I make out of this. Your 4 hours is still not over ???!!!

Why are your people shying from providing me the statement of my a/c?

If it was not your intention to oblige to my request, why at all your people were bull- by verifying my date of birth, contact mail ID etc.

I do not have any good words left in my vocabulary for the most dismal rate of service of your institution. Moreover, it is still very strange to see that nobody is bothering to call even to tell what the real problem is. After sending a mail which is more like a system fired e-mail, you guys think your duty to customer is over.

Can you oblige to a last request - can you please contact me over phone (+91 [protected]) and provide me the mail ID of your CEO, I wish to convey her what I think of the organisation she heads.

I don't want a bloody bull- mail that my request will be processed within 4 hours, I want definite results. Earlier I was thinking of not resorting to legal recourse, but now I have made up my mind and your bull- ways have strengthened my resolve to fight it out to finish in every available forum.

Ratan Chand
SB A/C #[protected]
Cell: [protected]

On Tue, 06 Apr 2010 18:54:54 +0530 wrote
>


Dear Mr. Chand,

We regret for the inconvenience caused to you.

We have processed your request of e mail statement vide reference number SR[protected].


You will be receiving the statement as a separate mail at your registered e mail id, but not as an attachment with this mail with in 4 hours from now.

Looking forward to your co-operation in helping us serve you better.

Sincerely,



Gurjit Chabda
Customer Service Manager
ICICI Bank Limited.

CONFIDENTIALITY INFORMATION AND DISCLAIMER
>
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
>
>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
>
>The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>
-----Original Message-----
>Subject: Re: RE: Re: Status of your request SR[protected]






>Dear Mr.Sultan,
>
>Please let me know how long is your 4 hours. Is ICICI Bank following 1440 minutes as an hour. Even by that standard the earlier promise of Ms. Shankari that I would receive the statement within 4 hours has already elapsed long back.
>
>Now, how long have I to wait for your promised service to materialise.
>
>Please let me have the e-mail ID of your CEO Mrs. Chanda Kochar, I wish to pose the same question to her. I am at a loss to understand as to why ICICI Bank is shirking from providing me my A/C Statement? Is it that they have done something wrong which they are trying to cover up before sending me the statement?
>
>I now need the mail ID and Contact Phone No. of your CEO and I would like to personally contact her for this purpose. Hope, that does not take 4 long hours!!!!!
>
>Ratan Chand
>A/C #[protected]
>Cell # [protected]
>
>
>On Fri, 02 Apr 2010 08:03:05 +0530 wrote
>>
>
>Dear Mr. Chand,
>
>We regret for the delay in responding to your e-mail.
>
>We have sent the statement from April 1, 2007 to March 31, 2009 to the e-mail ID that is updated in our records vide reference number SR[protected].
>
>You will be receiving the statement as a separate mail but not as an attachment with this mail with in 4 hours from now.
>
>
>Sincerely,
>
>>Sultan
>>Customer Service Manager
>>ICICI Bank Limited
>>
>
>
>
>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>>
>>
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
>
>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
>
>The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
>
>-----Original Message-----
>>From: RATAN CHAND ([protected]@rediffmail.com)
>>Date: Tuesday, March 30, 2010 11:57 PM
>>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
>>Cc: [protected]@icicibank.com ([protected]@icicibank.com); [protected]@icicibank.com ([protected]@icicibank.com)
>>Subject: Re: Re: RE: Re: Status of your request SR[protected]
>
>
>
>
>
>When am I likely to receive a reply? All the lofty claims and all that fancy ads is nothing but pure .
>>
>>The promised service never materialised inspite of making verification calls twice.
>>
>>Ratan [protected]
>>
>>On Mon, 29 Mar 2010 23:36:13 +0530 wrote
>>>Gentlemen,
>>>
>>
>>>
>>It appears 4 hours has still not elapsed by your watch. Can u gentlemen please tell me in simple yes or no as to whether I am going to get the requested e-statement?
>>>
>>
>>>
>>Since a serious financial issue is hanging for want of this statement I intend to proceed against you for deficiency in service causing me irreparable financial loss.
>>>
>>
>>>
>>Awaiting your early revert.
>>>
>>
>>>
>>Yours faithfully,
>>>
>>
>>>
>>Ratan Chand
>>>
>>SB A/C #[protected]
>>>
>>Cell # [protected]
>>>
>>
>>>
>>On Mon, 29 Mar 2010 10:30:11 +0530 wrote
>>>
>>>
>>>
>>
>>>
>>
>>>
>>Dear Mr. Chand,
>>>
>>
>>>
>>With reference to our telephonic conversation and confirmation received, I have registered your request vide Service ReferenceSR[protected] fore mailstatement from April 1, 2007toMarch 31, 2009 and you will receive it within 04 workinghours.
>>>
>>
>>>
>>Looking forward to your cooperation and patience, and assuring you that best of our services.
>>>
>>
>>>
>>
>>>
>>
>>>
>>Share your experience on this e-mail interaction. Please click on http://www.hansaresearch.com/icicibank/eNew/emain.asp?prd=01&ICICICARE=37548...⇄
>>>
>>
>>>
>>
>>>
>>
>>>
>>Sincerely,
>>>
>>
>>>
>>
>>>
>>Shankari
>>>
>>Customer Service Officer
>>>
>>ICICI Bank Limited
>>>
>>
>>>
>>
>>>
>>
>>>
>>Our ICICI Bank website www.icicibank.comhas a new look. We urge you to visit the website and familiarize yourself with the navigation.
>>>
>>
>>>
>>"ICICI Bank now offers 6.75% interest p.a. on fixed deposits for 390 days, 590 days and 7.25% interest on fixed deposit for 990 days w.e.f. Feb 25, 2010. Please contact any ICICI Bank branch."
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>>"Please do not reply to any e-mail that asks youfor your bank-account-related information / details. These are called phishing e-mails and are designed withintent to fraudulently capture your bank account and personal details for misuse etc."
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>>Stay connected for communication by updating your contact details through "Forms Center" atwww.icicibank.com
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>>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
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>>>
>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
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>>-----Original Message-----
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>>Gentlemen,
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>>>As per instructions from Bengalooru[protected] I have called the local Call centre #[protected] and got the verification with respect to DOB, Mail ID etc. done. I was promised that I would receive the desired E Statement on my mail ID.
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>>>But unfortunately I receive the trailing mail. Can you gentlemen please enlighten me as to what is the difficulty in providing the statement of my A/C with you.
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>>>I have every right to ask for a statement of my Account and such kind of response is totally ridiculous.
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>>>Awaiting your early response.
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>>>
>>>Yours faithfully,
>>>
>>>
>>>
>>>Ratan Chand
>>>
>>>SB A/C #[protected]
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>>>Cell # [protected]
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>>>
>>>
>>>On Fri, 26 Mar 2010 20:08:37 +0530 wrote
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>>>>Dear Customer,
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>>>
>>>
>>>Request Number:SR[protected]
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>>>
>>>
>>>We are currently unable to process your request. Please contact Customer Care for further clarification.
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>>>
>>>
>>>Please note: This is a system-generated e-mail please do not reply.
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>>>Sincerely,
>>>
>>>Customer Service Team.
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>>>ICICI Bank Limited.
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SUB-change of address and change of bank particular for getting redemption of tax saving bond-03 2005-tsb two
Dear sir.
I Rakesh kumar nigam s/okaushal kishor nigam bond holder no.[protected] certificate no.49433 Distinctive no.[protected] no. of bond -six I did not received redemption on my new address
RAKESH KUMAR NIGAM
QR.NO.C-5 SECL COLONY BAROUD
POST-BAROUD, TAHSIL-GHARGHODA
DISTT-RAIGARH (C.G.)

MY BANK ACCOUNT NO. ICICI BANK[protected] RAIGARH (C.G.)

Hi Respected Sir,

I had visited Sweden on 3rd January till 16th February for Business reasons on behalf of my company Datamatics Ltd. Andheri.
They had provided me with an ICICI Prepaid Euro card with an 1175 Euros topped up via GreenChannel.

I checked my account on 8th Feb and found 10 ATM withdrawal transactions done as shown on my online account.This was shocking as the card was in my pocket at that time and the place of transaction showed as somewhere in Bulgaria.

I had reported this immediately since i never visited this country and I have my passport as a matter of fact.They blocked my card and after coming back to India on 17th Feb (GreenChannel asked )ICICI bank to raise a chargeback request to Visa adn asked me to wait for 45 days.
On 6th April i got a request from GreenChannel repiled back to me with Visa's reply to ICICI providing some documents statign the transactions are valid and they cannot revert back my money.

Please help me out.
I have attached the screenshot of my Prepaid card account where all transactions in BGN currency are fake and unauthorised.

Regards,
Ashish Thakkar
[protected]

Sir/Madam,

I am using an SBI ATM card but on the evening of 5th April 2010, almost all the ATM machines were either out of cash, out of order or heavy rush. I tried in all the ATM present i my area and finally found an ICICI ATM in Kingsway Camp. There was few people waiting, so I use the ATM and withdraw Rs.500. It seems the SBI server was down and the transaction was declined by the machine, saying "unable to process your request".

I went back home and check my balance online on SBI website and surprised to see that Rs.500 is already deducted from my account. Since the same problem already happened with me before with UTI bank, I just wait for 24 hours for it to reverse, but it is already 3 days gone and nothing happen. I submit a complaint to my SBI branch online and the issue is still pending, they say I also have to write an application to the ICICI bank who maintain that ATM.

I went to ICICI bank in Model Town and asked the lady (Miss Vijaya Kumari) to help me. Initially she seems to be helpful but the moment she knows I am an SBI customer, she immediately throws the ATM receipt to me and tell me go and complaint to the SBI.

As for me, I already regard this incident as my misfortune and a loss of Rs.500 for nothing, but I wonder with the heavy number of people around the country using ATMs especially SBI ATM, say, even if 1000 users throughout India loses just Rs.100 per day, how many crores bank such as ICICI would have gained through this unfair means.

Regards.

HI,

My self SIddharth Lonkar,i m using ICICI Card since last 4 years 7 every time i have paid outstnding against this card on time,only in the month of March'10 wrongly i have paid short amount of Rs.100/- from my outstanding of Rs.16745/- (i have paid 16645/-).And only for this short paid of Rs.100/- ICICI have charged of Rs.645/-.

So can you pls help me to resolve this issue.

I think ICICI should not not charged any LPC on regular coustomers ho is paying all dues on time in every payment cycle.


Regards,
Siddharth

Dear Sir,

I have maid the following complaint to ICICI Credit card on March 26, and the same being pending since. Please find attached email which is self explanatory. Please give me support and guidance how to approach next.
Thanking you,

C.K.BABU
[protected]
E-244, Alpha - I,
Greater Noida.

____________________________________________________

(Email send to ICICI ON 26 th March 2010)

Customer Care,
ICICI Credit Card,


Dear Sir,

Please find attached Bank statement for rectifying the mistakes in my credit card statement. vide my complaint No: [protected]
I have made a cheque amouning Rs. 28485/- in favour of ICICI Credit card on 14th March 2010 vide cheque No: 284157. Which has been debited in my HDFC Account on 18/03/2010, but it is not reflecting in your statement. You are requested to rectify the mistakes and vaive of the extra interest and charges debited .

My credit card No: (Mentioned my credit card)
Your immediate attention appreciated.

______________________________________________________

Second complaint: (Email send to ICICI ON 7th April 2010)


ICICI Credit card customer care,

The same mistakes are being repeatedly done again and again. I have mentioned in my email that I have made payment for Rs 28485/-, but again you are written wrong. Please refer your below email. As assured by you I am waiting for your reply.; I am getting frequent alert sms email for making payment by 11th April 2010. I have received the confirmation for reversal of interest and charges debited. Again the issue remains as same. Where is my money gone from my account? Why you people are harassing the customer again and again though I have paid excess money. I am taking this issue very seriously and will not mind to go to consumer court for the harassment and mental agony and recover of my money as well as interest along with damages for which you are solely responsible.

I am forwarding this copy to consumer forum for information.

Your early response appreciated for this.
Thanks in advance.

C.K.BABU
[protected]
E-244, Alpha - I,
Greater Noida.

This is the reference of credit card no [protected] where i am subjected to CIBIL negative due to non payment whereas I have settled the full payment and surrendered the card in 2006.

I have done only one transaction through this card in May 2006 of Rs.1645.00 and the same has been cleared by CASH on 10 June 2006 post that we have closed the CC and we have not done a single penny transaction. PS : Have the payment slip for the payment made.

Inspite of that I have asked to make the payment which I had addressed the issue through the toll free number and was promised that the bills would be cleared with zero balance left.

Now I was declined a loan due to negative by CIBIL as we have an outstanding with ICICI and am subjected to mental torture.

Since then I ve been contacting the customer care and I do not get proper response to address my issue and am disappointed with this kind of service.

Request you to resolve this case on high priority or I have one choice left which is to approach CONSUMER FORUM.

Expecting prompt and favourable response.

Best regards,

Deepak Dhingra

Please refer bond holder no[protected] and distinctive nos[protected]. I had purchased icici infrastructure tax saving bonds in Mar 2005. The redemption date is 08 Apr 2010. Please note the change in address.
Lt Col Tejinder Singh
OC, Defence & Employment Company
HQ 12 Corps
C/O 56 APO
Please credit the amount in my UBI bank Saving a/c no [protected], Mani Majra , U.T. , Chandigarh.
Please also note that i am not in receipt of interest because of change of address.