ICICI Bank Complaints & Reviews

I had a outstanding of 23,000 on my credit card for which, as per my statement 23 Feb was the due date. I made the entire payment of rs 23,000 on 23 Feb morning at 08:30 am. However since auto debut was activated on my card, the bank sent the auto debit instructions on my account. Since the account didn't had any balance in the same the auto debit was returned. Now the banks has charged me the penalty charges of 313.00 rs for non payment of auto debit.
When i spoke with the bank guy named Manjo Kumar he said that they are not aware of the transactions that happens on the Website and I should have had personally gone to branch to tell them to stop my Auto debit. Now the question what i have is how can abank sent Auto debit intructions if the balance on Card is Zero and what do i need to do to resolve this.

I have offered Personal Loan on Credit Card and after my confirmation amount .of Rs. 4,46,940/- was transfered to my A/c. for instalment they have given me a A/c No. [protected] and on monthly basis they have sent me the bills and I will pay regulary against the same. Aount 13500 to 14000 Rs. every monty I have paid agaisnt the same. Tenur of this loan is around 48 Months. I have Paid more than 24 Months Regaularly but from last 6 to 8 month due to some manjor hospitalization problem with my son and financial crunch in my family I am not able to pay Montly Payment regularly. I have visited the ICICI Bank, Pune , SUMA House lot many times and visted to various officer and explain the enablity of payment. But now a days I have got lot of harrasement for payment due to this previous month i have paid one instalment by collecting money from my family friends.

Now a days new officers (Mr. Naredra Thakur[protected], Mr. Avinash [protected], Priya Madam[protected] are calling me regulary i have also personally visited then at Pune Suma House Brach and explain the enablilty but they are threatning me that you will found team of recover at you home and they will make a trouble to you at your home by doing anything. Sir I have finalcial problem, Health related problem. I want some time around one and 1/2 year to wait for recovery. I am in process to arrange the money but because of regular expenses for my son's hospitalization i am not able to arrange it.

Please do some this and help me and inform me how to go ahed for the same.

I have not yet received the ‘Redemption Proceeds’ of ICICI Bonds 2005 against Bondholder No.6087834 / 3 which was fallen due on 11th March, 2010. Redemption Form Sl.No.3053735 1/2 giving all details was sibmitted on 06.02.2010 by Speed Post. Maturity Value is requested for, at the earliest.

Hi Sir,

My Name is B.Lal Kumar. I have made fixed deposit of 51,000 Indian rupees on[protected]. For this According to ICICI Bank I suppose receive the Rebock Watch with in the 3 weeks time from the date of FD. I didn't receive the watch yet. I visited the ICICI Brach, 7th Block Jayanagar, Bangalore Many times. Every time they give the same answer that I will come to my communication address. I am fed up with branch, so I thought of bringing this to your notice. Please take concern action on this.

My Name : B Lal Kumar
A/c[protected].

regards,
B. Lal Kumar.

Dear karan,

You didnot replied the below mail, nether your customer care is giving any details

Again on 14.03.2010, rs.2481.75 are debited

Pls look in to this and refund both the amounts without any further delay otherwise we will be foreced to close the ca with your bank / branch and adopt the legal course of action to recover this illegal deductions that your bank is making from our account

Waitng for an urgent reply and credit


Manoj kochhar - director
Trigon marketing pvt. Ltd.
208/23, gaurav tower, pvr sonia complex
Vikas puri, new delhi-18, tele.:[protected]
— original message —
From: manoj lt
To: corp. Stmnts @ icicibank.Com
Cc: [protected]@icicibank.Com ; karan. [protected]@icicibank.Com
Sent: tuesday, march 09, 2010 9:42 am
Subject: re: account statement from icici bank #[protected]


Dear mr. Khurana,

This refers to the telecon of yesterday, pls look into the same and arrange to get them waived from our ca

We donot wish to continue any account with your bank / branch which is having such heavy chrarges for non maintainence. Please arrange to close all such accounts
Asap and confirm

With best wishes,

Manoj kochhar
Trigon impex pvt. Ltd.
208/23, gaurav tower, pvr sonia complex
Vikas puri, new delhi-18, tele.:[protected]
— original message —
From: manoj lt
To: corp. Stmnts @ icicibank.Com
Cc: [protected]@icicibank.Com
Sent: saturday, february 27, 2010 1:13 pm
Subject: re: account statement from icici bank


Pls explain these charges, they donot belong to us and we will not pay - pls refund the same asap
— original message —
From: corp. Stmnts @ icicibank.Com
To: [protected]@tipl.Co.In
Sent: saturday, february 20, 2010 6:49 am
Subject: account statement from icici bank

Dear Sir/Madam,

I Sailesh Wagh stating in Mumbai, had applied for a credit card which i had used & due to financial issue had defaulted the payment, to improve my financial status i had applied for an internal job posting in my organization for which i got selected & was offered a movement from Mumbai to Gujarat, as the financial condition was at it worst i accepted the offer & moved to Gujarat.

Some how i had managed to settle family in Gujarat i got a call from Shrutika (collection agent ICICI bank Mumbai) stating about my card payment. I informed her about the financial issue & informed her that I have my owned property in Mumbai which i am in the process of selling will take some time to clear the dues, in-spite of helping & solving my issue she started calling me everyday & demanded for money, only to avoid the calls & mental harassment i deposited a check in favor of my card so that i can sometime to concentrate my property deal. however the check got decline from bank due to insufficient fund as credit in my account happened late, next again i got a call wherein the entire situation was changed, the call started with an abusive language, i was shocked with this lady's behavior i had humble requested not to use abusive language & apologized for the check return & informed her about the return status, but in spite of co-operating & helping customer to rebuild their credit status she focused more on spoiling relation with use of abusive language,there after several calls were made in span of an hour with raw language & mental harassment only option which was left for me was disconnect their calls which i started doing, however this people went up-to an extend they some how managed to get my reporting managers numbers informed him about defaulting & started abusing him, even my manager was shocked with such behavior, I think this bank has hired terrorist wherein they are ready to kill customer for money, what next they is they starting call by neighbor & started harassing them & my family members, collection agent have used abusive language with my neighbor.

I has a customer of ICICI bank WANT TO KNOW, will calling an UN-know person help them to get the required amount, also wherein the application form i had mentioned name or contact number of this person, also i have defaulted the payment then why are you abusing my neighbor or his family member.

I am really upset with such non- professional & illiterate behavior. I really want some kind of peace for my mind as i will really pay them once i get money after selling my flat in Mumbai

Dear Sir,

with due respect, I mention that I haven;t received reedum. of my Matured Tax saving Bonds. pl. do needful

Name:Shah Niresh Chandulal
B.Holder No:[protected]. Certi no. 100371
No. Of Bonds :FOUR(Rs. 5000/- Each__)
Amount:Rs.20000/-
Dist. No.[protected]
Date of Purchase:[protected]

I had purchased qty six of icici TSB bonds of rs 5000/each on 11mar 2005 which has been matured on 11 mar2010 ,details is as under--

BONDHOLDER NO[protected] CERTIFICATE NO-101949
DISTINCTIVE NO[protected] DEPOSITORY ISI NO-INE090A08DA2

please issue check of matured amt at my present bank a/c &address

MAJOR INDERJEET SINGH , 2 MAHAR REGIMENT
PIN.--911502 C/O -56 APO
BANK--- ICICIBANK LIMITED; BATHINDA MILITARY STATION ,BATHINDA ,PUNJAB
ACCT NO,----- [protected]

THANKS

I APPLIED FOR 6 BONDS OF RS 5000.00 EACH ON 30.3.05 VIDE APPLICATION NO E 1761573 (CHEQUE NO 763559 DATED 27.3.2005 BANK OF RAJASTHAN AMOUNTING TO RS 30000.00) . PLEASE LET ME KNOW THE MATURITY DATE FIXED FOR THESE BONDS .
ALSO I AM NOT RECEIVING THE DIVIDEND OUT OF THESE BONDS
DHARAM VIR DHAWAN
FOLIO 6706455
ICICI TAX SAVING BONDS 2005
TIME DURATION 5 YEARS

I am sorry to write to you my concern up-to you level and this is in continuation of my my mails to ICICI customer care and all the levels.

Pls note I am not able to get the justice from ICICI Bank, after writing my concerns at level 4.

I am also surprised to see the following mail on behalf of Mr. Madhivanan.

Once again I would like to request you, pls reinvestigate my matter and provide me the justice, as I am totally unsatisfied, the way my case had been handled. I had already sent all the details to ICICI customer care with proof, but nothing had been worked out.

I would like to bring your notice that with the same merchant on same date, I was having the dispute with ABN AMRO bank also on same date (as my belongings were stolen), since he also used my ABN AMRO card for Rs.16626, and with their great investigation process finally decision had been awarded in my favour.

For further investigation, I had alredy sent the details to bank

1): ABN AMRO and HDFC card dispute details with FIR report and all other details (Emails with attachments)

2): Scan cop of the answers against the charge slip received from ABN AMRO Bank from the same merchant (In your case, I have not received any charge slip to give my justification).

3): Email from the ABN AMRO Bank that they awarded the decision in my favour.

In the view of above, pls advise the ICICI BANK to restart the process, and if you need any help/details from my end pls let me know.

We have to work as a team to teach the strong lesson to culprits, rather than asking the money from my end, which I have not incurred at all.

BR/Nishchal
[protected]

Dear Sir,
I had a Credit Card Of ICICI Bank No-[protected] 2 yrs ago, when
i was working in bangalore. After that i changed my job and came to
Noida and immdiatley went to US for 5-6 Months and
couldn't make the Payment due on my Card. But when i checked my
Acoount status of[protected] in December 2007, i found that arround
43000 rs got deducted from my account. I mailed regarding this to ICICI
bank from my ICICI Bank Mail facility and after that i got response
that they deducted the outstanding ammount of my credit card from my
account. Then i asked them to discontinue my Card permanently .I never went for any Settlement of this card nor anything pending on this card and i have confirmed this with the ICICI Customer Care.
I am still holding same Salary account from last 2.5 yrs with ICICI Bank in Noida and recently i thought of buying a Car and i applied for the same in ICICI Bank. But for my shock they rejected my application and gave me explanation that my name is is their defaulter's list as i went for a settlement. Then i went to HDFC Bank and they approved my loan within 3 days and i bought the car as well within 5 days .
I just want to clearify that is my name in ICICI defaulter's list or CIBIL's list. If i would have been in CIBIL's list then it was not possible for me to get a car loan from HDFC either....So have a look on my concern and remove my name from your's & CIBIL's database as i never went for any kind of settlement and paid the full amount due on me.

Dheeraj Rajawat
[protected]

Dear sir
I wish to inform that i have been transfered from the old office to New office. Hence i request you to kindly update my current address of my ICICI Bank Credit card No [protected]. And also send the email statement to the following [protected]@gmail.com. Old email is not working.
current address to be updated
Dr.R.Neelakantan,
Associate Professor
Department of Industries and Earth Sciences, TAMIL UNIVERSITY
THANJAVUR-613010, TAMIL NADU.
My card also damaged hence i request you to kindly send new card
Thank you
NEELAKANTAN.R
Credit card [protected].

Indian bank debit card (s.b.) was opperated with icici ,chennai 24 Victimized me for Rs5000/- since this day that atms are loaded only 100s notes.but how could it paid 50 notes at a time is my quistion. on that day another atm gave 200/ for urgent. In my sb a/c icici taken 200+ 5000 =5200 and it was immediatly reported by Indian bank. yet now no search or check was done. To day the day of consumer awerness . So I register this complaint for nessesary actions.my name is I M Sultan alais Irukooran.If You could open google site and catch this old man's victimized history

I applied for the home loan in ICICI bank in January 2010. They promised that the loan will be approved in 1 week time. But it took them 25 days for the approval. I was informed that the loan has been approved and the checks will be ready. But when I went to ICICI Home loan brnach in New Delhi I was surprised that they informed me that the loan has not been approved and my application is rejected due to some legal obligation ( The house I was buying was with GPA holder and I wanted to have registry on my name.)
But ICICI bank have no such policy.

I was told that the money taken for processing will be refunded to my account but now even after 6 weeks, the money ( Rs 5515 /- ) has not been refunded.

This is a simple example of harrasment. The legal documents should have been checked on the very first day before charging processing fees and un-necessary harrasment for me.
Not sure who's going to help me at least in getting the refund as there staff is too rude and I don't want to talk to them.

I m holding 6 no of ICICI Tax saving bonds 2005 vide certificate no 91396. Plesae let me know how to redeem these bonds. The maturity date is 11.03.2010

RESPECTED SIR,
I PATEL JAGDISHBHAI ZAVER BHAI HAD PURCHASED ICICI TAX SAVING BOND-022005-TSB-ONE OF TOTAL 30,000 /- RS ON DEEMED DATE OF ALLOT MENT[protected] AS FOLLOWS.
(A) OPTION - 1,FACE VALUE-5000/-CERT. NO 7373,BOND HOLDER NO. [protected] ,NO. OF BONDS-FOUR,DISTINCTIVE NO.[protected].,,BSE::961643,,,NSE::ICIBK0405 NI ,,REF ::A[protected] ,REG ::154975


(B) OPTION - 1,FACE VALUE-5000/-CERT. NO 12968,BOND HOLDER NO. [protected] ,NO. OF BONDS-TWO,DISTINCTIVE NO.[protected].,,BSE::961643,,,NSE::ICIBK0405 NI ,,REF ::A[protected] REG :: 154983.

TILL DATE I HAVE NOT RECEIVED ANY CHEQUE INTEREST,AS I HAD TRANSFERRED FROM BHARUCH TO VADODARA.
MY ADRESS ALSO HAS BEEN CHANGED AS FOLLOWS.
NEW ADRESS.
170-A, NANDANVAN SOCIETY, NEAR ABHILASHA CHAR RASTA,NEW SAMA ROAD,VADODARA- PIN 390008,

MY CONTACT NO. [protected].
MY E MAIL ADRESS :: mrjz.[protected]@yahoo.com

kindly do needfull for unpaid interest and redemption ammount cheques should get on my above adress.
AWAITING FOR REPLY.
TILL HALF AN HOUR NOBODY IS ATTENDING PHONE ON YOUR CUSTOMER CARE NO.[protected] WHICH PL. NOTE


THANKS AND REGARDS
JAGDISH Z PATEL
CONSULTANT- QA

Natural Petrochemicals Pvt Ltd
S. No. 443, Village Bhimasar
Taluka Anjar, Kutch

Cell No. +91 [protected]

ICICI Team leader Office at nampally 3rd floor opp. assembly used vulgar language and non parliamentary words
I SAMEER PRADEEP VISARIA My Business credit card of ICICI bank was in the name Fashion Palace card no. [protected]. In the month of may 2008 the outstanding on my credit card was Rs.57999/- from which your exe. asked me to pay the amt of Rs. 50000/- which was paid in cheque and then I was assured that the balance would be wave off as they were the debit charges and the late payments charges. The reversals never happened and I used it for further Rs. 43960/- in June but in my next July statement balance reflected as Rs. 56843/-. Hence I requested your call center exe. about this and reminded for the reversals but the issue was never solved so I stopped the payment and requested them to solve the issue then would I make the payment. Then I got a call from your collection dept. on 20th april 2009 and they offered me for a full and final settlement of Rs. 12000/- which was to be paid by cheque with in 15 days and I agreed for the same. Then again I received a call on 24th april 2009 from the same exe. asking for the payment. I mentioned that the post dated cheque was ready for may 4th 2009 as may 1st was a holiday on account of may day, on 2nd my bank was closed as it was Saturday (A.P. Mahesh cooperative bank) and 3rd was a Sunday. Your exe. was not convinced with this and he put me on to speak to his manager and I tried convincing him too the same even he was not happy for receiving the payment on may 4th and compelled me to pay before the month end, that is april 30th 2009 which was not possible for me. When I denied for the month end payment as my funds would be ready only after 30th and subsequently there were 3 holidays but the manager didn’t accept this and he was very rude and arrogant to me. He used a vulgar language and non parliamentary words which is not a gesture which I expect from an international banking sector. I alarmed him that I am recording his conversation still he continued with his ways. I have the voice record of the conversation which I received from the cell no.[protected]. He asked me to come to the bank at saifabad branch opp. Assembly 3rd floor. With in few minutes I reached there and tried calling on the no. to identify who it was. The no. was switched off. and I couldn’t identify him. I spoke to couple of your employees. I was told that Mr.Ajay Reddy and Mr.Arvinder were the senior most and could solve the issue but as it was the closing time they were not available and I was asked to come the next day. Next day I met both of them and made them listen to the conversation. They spoke to your so called employee and told me that he was out of station in Tirupati and would come back after 2 days. When I went after two days again and met Mr.Arvinder, he asked me to sit in the conference room where I waited for the so called culprit employee to come which never happend and that employee never came. In my waiting period Mr.Arvinder in his conversation with me tried his level best to irritate me so that I would get angry and speak out something in harsh so that he would get a point against me and could get a chance to overrule the employee’s mistake of rude conversation with me on phone. I got to understand this situation and didn’t fall into the planned trap. I walked out informing him that I was not interested in arguing and would fight in court if required. Then I never communicated again as I was offended and upset. I still anticipate a fair justice towards the issue, my settlement as discussed before. Looking forward for your kind cooperation. Hope the issue gets resolved soon so that I can forward my payments. iam ready to settle the card as the offer provided before in 2009 april let me know..........

Dear Sir,
I am ICICI Tax Saving Bonds -2005 BONDS holder ( Bondholder No.[protected]. I had sent all details with PAN and other forms. I requested for ECS to my ICICI babk A/C. However, I surprised although maturity date passed away ( March 11, 2010) the matured values not deposited my Bank A/C.
I therefore request you to forward my mail to ICICI BONDS investor devision and take appropiate measures to deposit in my bank A/C by ECS without any delay.

Yours Faithfully
B C Meikap

Hi,

Closing a Housing Loan with ICICI Bank has been a really bad experience. My housing loan is being taken over by Punjab National Bank. I will list down the problems I have faced -
1. I called the ICICI customer center and you asked for foreclosure letter, statement of accounts and List of Documents. They assured me that the documents sent/emailed within X amt of days. When I did not receive one of the documents I called them up and they told me that they had emailed and the mail has bounced. VERY STRANGE!
2. The manager of the Punjab National Bank went with me to ICICI Bank. He asked them to acknowledge the housing loan takeover and the property document be given to him. ICICI bank manager first told us that their housing loan mumbai server is down so she cannot check anything. Also, it's against the rules to acknowledge any letter and the document will only be handed over to me only. THIS IS A GREAT DETERRENT FOR OTHER BANKS TO TAKE-OVER LOAN FROM ICICI BANK AS THEY CANNOT BE ASSURED THAT THE THEY WILL GET THE PROPERTY DOCUMENTS.
3. Finally, I payed a Demand Draft and Cheque for the foreclosure of the loan. The branch, where I submitted these instruments, did not give me any letter of clsoure etc. Instead I just got 2 counterfoils for the submission. The cheque and DD got cleared on Mar12, but still I have been told by the ICICI call center guys that the closing of loan will take atleast a week. I am not yet sure if I have to pay any interest on that. If they do charge me then I will have to pursue this matter with concerned authorities.

I urge all the people to stay clear from ICICI Bank for Housing Loans. I have badly suffered in the past 4 years at the hands of ICICI. Can you imagine that in the past 4 year I have paid nearly 12 lakhs as interest and only 1 lakh as principal. Effective to close the loan I paid ICICI the same amount I took from 4 years back after paying nearly 13lakhs (2% foreclosure charges).

I just hope that my loan is closed without causing me anymore pain. I urge ICICI bank officials to close my loan and release my documents so that I can hand it over to the PNB who has really done me a big favour by giving me a loan without any assurance of getting property documents.

Hi All,

I simply want to say that ICICI Customer care is the worst customer support I have experienced across the world.

If you try to call ICICI customer care, you reach an executive in atleast 30 minutes after many times call drops. 99% chances will be that executive will transfer you to the right department but you will never find the right one. Nobody will listen to your problem, they will always advise you...