ICICI Bank Complaints & Reviews

Dear Sir,
i am receiving lots of sms daily from AD ICICI Bank and TM ICICI Bank, while i dont have ICICI Bank account. This is happening from last 2 years.
the massges are routed bi mistakly to my cell no. [protected] regarding the Account Info for the Account xxxxxx519264. This bank account is not belong to me.
How can i avoid this
Please help...

I had taken ICICI prulife ( Super Time ) policy ( no.[protected] which is nearly three years old. I have not received single receipt for the premium paid so far. I do knot know the status of my policy. I had given complaint on line but know response. The agent through which I had taken the policy is no more agent for ICICI as informed by ICICI bank.

Hi,
My name is Srinivasa Rao B and I am using Vodafone number from August 2004, the same number is in ICICI database along with my ICICI savings account.

I have been receiving several calls (received >50 calls till now) from ICICI Bank for last 6 months and asking for Rahul, who has used his credit card not paying credit card bills. I have asked ICICI representatives several times to change the contact number as it was fed into their database wrongly. And also asked how did they sanctioned the credit card before verifying over telecall (Mobile) but no response received from them and still torturing me with their calls and contnuous SMS.

Please help me way out of this problem.

Thanks,
Srinivasa Rao B,
+91 [protected].

I checked the price of ICICI pure gold coin available through ICICI bank, the rate as per 2nd Mar is Rs 97000 for 50 gms. The same denomination is available at corporation bank for Rs 88000. ICICI is cheating customers by selling them gold coin at such a high rate at the pretext that it is 99.99% pure.

The rate of gold as per the market is Rs 1590 per gm, ICICI is selling the same at Rs 2200.

This is really a bad experience for me. After i made a complaint in this forum.the complain link is given below.
http://www.consumercomplaints.in/complaints/icici-bank-c337077.html

ICICI has stopped attending my customer care mails. I have sent 3, 4 mails and waiting for the reply for 3 weeks. no one is replying at all..

I am sure usually icici replies back in 4, 5 days of time. 3 weeks of non responding i am sure, they decided not to reply to my mails again..

So i think they might have black listed me. i was been a good customer since 3, 4 years. this is not the way icici customer care should behave..

Really bad experience. i feel they are taking revenge on me, since i made a complaint here..

Great Customer Service...

Taking revenge by ignoring mails and calls is not the right way ICICI. You should prove yourself doing a better customer service and rectifying the mistake.. Not by banning/ not attending my mails..

Hi...

I would like to bring to your notice that I Mr. Sandeep K Das residing at A 601, Gokul Avenue, Thakur Complex, Kandivili (E) Mum 101 have never ever taken a loan from ICICI Bank.... Infact I do have 2 bank a/c's with ICICI bank & a Demat A/C...

Today to my surprise my house has been raided by one of the COLLECTIVE EXECUTIVE of ICICI Bank who claims to be an employee of ICICI Bank named Navneet Dubey cell no [protected] & emp no 1287021 and claim to seal my house & throw my things on road ... when we asked for what he is not ready to let any information out..... he is just using abusive language to speak .....

During 11:00 am on 2nd Mar 2010 when I am in office i.e. HDFC BANK LTD, he is at my home speaking all type of Foul language & bad words right from using Mother, sister & Father bad words which I can't mentioned on mail... this languages is been given to my Mom, Sister & my DAD who is not well.. He is not telling us any thing about what the outstanding is pertaining to which loan or any thing he is just telling that he is here to collect money & nothing... when I personally called him from my cell he told me that he doesn't even know CHANDA KOCHAR .... If ICICI Bank employees don't know Chanda Kochar then there is a serious problem.... When i asked about his supervisor he said his name is Rahul Shetty no [protected] & when i called him to know his details he said he shall not let me know any thing.... when i asked whom does Rahul Shetty reports to he said his boss is Khalid Khan ..... And if i want i can go upto any one for he doesn't care a about the same....he knows nothing but money... but for what he is not letting that know to me....

He also said that he is very famous in J B Nagar Collections office & with BKC office & if some one doesn't know him he is not a member of ICICI BANK.... If i have a issue i should come there not speak.. when i told him that i shall escalate the matter he said he doesn't care..... is this how you treat individuals...

The person is current standing under my building & creating a nuisance out there...

If this is the kind of the behavior a collection executive is doing with a individual who is not a defaulter of the bank then i guess what the bank would be doing with its defaulted customer... As per the Banking Obsurment & RBI such kind of behaviour is not at all expected from a Bank ....& as per one of the policy i can approach them directly for the same...

As i am also in to Collections dept of HDFC BANK i am well about the rights & regulations of the bank ,further to it i was an EX Emp of ICICI Bank too.... I want an written apology from the BANK for the harassment that my parents had to under go for no fault of mine..further if the person doesn't leave my building in few minutes i shall be forced to file a police complaint against the bank, go to the media for the same & also take the matter with RBI ....

Regards
Sandeep Das ([protected])

I HAD TWO WHEELAR LOAN TAKEN FROM ICICI BANK LTD., AND THE LAST INSTALLMENT WAS DUE ON 05/11/2009 AND AMOUNT WAS RS. 1300/-, AND DUE TO INSUFFICIENT BALANCE AUTODEBIT IS BOUNCED.

LOAN A/C NO. LTNAS[protected]...

LATER ON NO AMOUNT WAS DEBITED IN ACCOUNT NEITHER I RECEIVED ANY CALL FROM BANK FOR INFORMING FOR MAKING THE PAYMENT, AND NOW ON 16/02/2010 THEY HAVE DEBITED MY ACCOUNT BY RS. 3773/- WITHOUT ANY INFORMATION???

I HAVE CALLED UP AT CALL CENTER BUT THEY ARE NOT READY TO REVERSE THE AMOUNT...

DEAR SIR,ITS BEEN NOW MORE THAN A YEAR WHEN I DID A MISTAKE OF APPLYING FOR A CREDIT CARD THROUGH ICICI CREDIT CARDS.MY PROBLEM STARTS WITH THE CREDIT CARD THAT WAS MADE WITH A WRONG NAME THAT I CAME TO KNOW ONLY WHEN THE COURIER GUY ASKED FOR MY IDETITY PROOF WHICH WAS NOT MATCHING THE ONE IN THE ENVELOP.AS MY NAME AS FILLED IN THE CREDIT CARD APPLICATION & IN ALL MY PERSONAL RECORD IS MENTIONED AS ABHISHEK GARG BUT THE CARD THAT I RECIEVED WAS DISPLAYING R.ABHISHEK GARG & FINALLY WAS NOT DELIVERED BY THE COURIER GUY

I'm using ICICI Net banking facilities. Mar 1 st 2010 i.e today infinity server is not working from morning.

When tried contacting customer care it took more than 30 minutes to reach a representative. When informed him about Net banking not working , he said it will be resolved withing 1 hr , this they been saying the whole day. When asked about why its so difficult to get in touch with the representative , he said thats how the system is designed to take care of crores of accounts( does ICICI have so much a/c holders) He means to say "just get rid off" dont dare to contact customer care , otherwise u'll again and again go thru various sub menus so that they make sure that u dont reach a person!


When asked about how to escalate this issue , he joked saying try thru netbanking mail to accounts manager which is not working as of now. What a pity being ICICI customer.

Sankara

Dear Sir,
I used my Axis atm card ( AC.No [protected] ) card to withdraw Rs 2000/- from ICICI ATM at Tiruvallur, on 12/02/2010 but the cash was not delivered because of link failure also printed slip was not recieved. A hand written note was pasted stating "transaction slip not available" on the ATM machine.

Later on from my Axis bank mini statement i came to know that Rs 2000/- was debited. I called ICICI/Axis customer care and they assured that the money will be reverted back to Axis account. But till date money is not recieved back.

Kindly help. ( Screen Shot attached for your persual )
Thanks & Regards,
S.Nirmala.
[protected]

In continuation of my previous mail, i got the form15G letter from salem and sent signed 15G and other letter to ur Registrar 3i Infotech this day from USA.Redumption sl.no 3035938 and Bond holder no 6237902/6. There is no change in my address at salem TN and Bank details to be changed which i have mentioned in the letter sent. A word of reply through e-mail will be appriciated.

Dear Sir/Madam,

I have taken Home Loan from ICICI bank in Feb,2006 with 7.5% Floating rate of interest. Since then the rate of interest has been increasing continuously and now it is 11.75%. ICICI bank is aggressive only when it comes to increasing the interest rate but does not show any thing for reducing the interest rate.

Recently I came to know that ICICI bank launched a new scheme, where in, if the Home Loan customer with loan amount below Rs.20,00,000/- pays Rs.3,300/- to the bank, the bank will reduce the home loan interest to 8.25% at fixed rate for two years.

When I called to ICICI customer care to find about this option, the person told me that this offer is valid till end of this month and I can come to bank and avail this offer on Saturday, 27-Feb-2010. I asked the customer care person specifically, whether I can come to bank on Saturday and pay the required amount to reduce the interest rate. He said, yes I can come on Saturday and pay the amount.

But, when I went to the bank on Saturday, to my surprise the bank is closed. And when I called to Customer care again they told me that Saturday is a holiday for bank and the offer was closed on Friday itself and there no way I can avail it now.
I asked them about the information given to me by the Customer care person on the previous day. They said they are sorry for the wrong information provided and will take action against the person who gave me this information. But taking action against the customer care person is not going to help me in any way as I already lost the option.

Being one of the biggest banks in India, it is very bad thing that ICICI bank can do to any customer. They are very careless and not bothered about existing customers. In the first place they never informed about this offer to customers. If there is any increase in the loan interest or EMI pending they will always be proactive in followingup with the customers. But they are not bothered to inform the customers if there are any options like this.
Request you to look into this and take some action, so that other customers will not suffer in future.

Thanks & Regards,
Sirisha

Myself doctor sonal babbar.i have been using a airtel post paid number for approximately 3 years that too a post paid number and very regularly paying all my bills but this credit card people call me at my number atleast 40-50 times a day irrespective of time ,day but that too for a wrong person named DEBASIS JENA whom i dont know also.this person DEBASIS JENA from bhubaneswar probably has given a wrong phone number to their bank which they cannot get rectified instead they trouble me all over the day n night myself being a gynecologist doctor sometimes busy in OT,Labour room ,OPD and i have a 7 mth old kid who also wakes up by these wrong person calls at my number i am really being torchered by them my airtel post paid number is [protected]......NO ONE TO LISTEN NEITHR THE AIRTEL PEOPLE NOR THESE BANK PEOPLE???????
Is their someone who can look into the matter and get me outta of it...............

Dear Sir,
I am Abhijit sarkar. I am having salary a/c[protected] with ICICI bank. On 26th feb`10 I found that my a/c balance goes Rs negetive(-) 41879.65/- suddenly. after got in touch with customer care , they told me that due to credit card due my a/c got block. On 26thfeb`10 after salary got credited into my a/c total available balance automatically goes to Rs negetive(-) 20330.46/-.
After getting touch with bank , they told me that they have all right to do the same. When I want to settel the thing , they told me that I have to pay the whole amount at a time. But my monthly earning is Rs 22000/- only, I requested them to recover the amount in 5 months but they are not ready to listen any request from myside.
I dont know what to do. now I am going under trimendous mental pressure as I am not having any rupees to run my family. Please help me out to solve the problem, so that I can pay back to bank 7 run my family as well.

This is the letter I sent the ICICI Credit Card Department over and over again for repayment o[censored]ndue penalty charges.

//letter to ICICI begins

To,
Customer Care (ICICI Bank)
Credit Card Department

Subject: After visiting your Andheri Branch with my credit card issue, I discussed the same with your officer ‘Madhuri Iswalkar’ and she has advised me to forward this letter to you that was also sent as registered letter to chandivali branch. Upon her advice, I hereby request you to do a reversal on my credit card account no. [protected] & relieve me of the unjustly added outstanding dues to my card as I strictly stick to my reasons of not being eligible for paying any dues for a mistake thoroughly made by your customer care executives. I do not wish to continue your credit card service. The entire story is as below:

While subscribing to your service, details given in the original form by me included the auto-debit option clearly checked and my email address as rinki.[protected]@relianceada.com amongst other details.

I was offered a scheme of having my residential phone bill directly paid via. the credit card on a monthly basis. I had opted for this scheme however none of the bill amounts were auto-debited from my account and had to be manually paid up by my family members. Nevertheless, you kept sending me messages for compensating the unpaid phone bill amounts by you.

Following this subscription, I had made an online transaction of Rs.1000/- using the card as donation to CRY (Child Relief & You). This is the only real transaction that has ever happened using the card since subscription.

It was understood by me that having opted for the auto-debit facility, transactions made using the card would enable you to directly debit the required amount from my account and that I was not required to take time out of my busy schedule & run around your branches to make payments.

I started receiving customer service calls after a couple of months enquiring about payments for the transactions. Even after repeatedly telling them to auto-debit the amount, and though they verbally complied confirming to me that they had already auto-debited the amount, I kept being harassed again after a few months with contradictory statements & messages. The messages on my phone stated that the card bill had been sent to my email address rinki.[protected]@reliance.com

It is needless to mention that ‘You’ have made incorrect data entries (note the data entry errors made by you in the auto-debit column and the email address).

Even after sharing ‘Your blunder’ with your customer service executives, I kept being harassed.

For the mistake committed by your people, I as the customer am not expected or entitled to spend so much of my time, effort and energy to resolve the problem that you created through ‘incorrect data entries’ and then confirming ‘incorrect facts’ that can be as I understand now a ‘propaganda’ to glean extra money from the customer through unethical business practices.

This business deal with you has caused me severe pain and I find myself harassed extremely for absolutely no mistake on my part. I am now inclined to get an ‘ombudsman’ in the picture & reclaim my lost funds that you incorrectly forced me to pay up as penalty charges.

You also withdrew Rs.1000/- from my account which I am grateful for, but something you could have done right in the beginning as payment for the real and only transaction made using the card, and avoided me so much harassment. You also blocked my card for mistakes made by ‘You’ and expect me to leave all my other works and run around your branches to solve an issue of a molehill that you made a mountain out of.

I have been a long time customer of ICICI, having had savings account, FDs, and SIP with you. I had trusted your banking authorities to not put me through such an ‘ordeal’ & be honest and transparent in your dealings. This is a serious offense to me.

Even a collector was sent to my house who promised me a response call from your office within a day or two for resolution, even telling me that I had no need to go down to the branch, but till date I have NOT received any response call from your bank.

The phone number for enquiry mentioned by you in the letter on July,09,2008 is ‘ALWAYS’ busy. Do you expect customers to leave their important works and keep trying your number through the day and forever??? Why do you share such numbers which are never accessible????

I am very disappointed in your services & would want to take up this issue with RBI ombudsman & even beyond if required & if I am not relieved of this immediately.

Acknowledgement of the letter is awaited to be at the earliest.

Rinki Banerji

//letter to ICICI ends

**In the end, they still debited the penalty charges unduly charged, of amount more than Rs.5000. And there has been absolutely no intimation from their end to my constant letters to them.

sir,
I am a retired Addl.supdt of police from salem TN. I purchased 6 bonds of ICICI tax saving bond on 11.3.2005at Vellore valued Rs 30000..maturity on 11.3.2010 value Rs 40200. From ur office they have sent 15G etc to my home at salem, 20 days back. I am now in USA. I have asked my people there to send the same to me. Though they posted immediately, it has not come to US. I dont know what happened. I request to send the maturity Rs 40200 to my salem address itself. I am a regular tax payer and my PAN AAYPT1515D. A word of reply will be appriciated

RAJESH H UPADHYAY

M/S SHIV SHAKTI ENTERPRISE (INDUSTRIAL JOB WORK CONTRACTOR )

M/S RAJKOT TOURS & TRAVELS ( SERVICE ORIENTED BUSINESS )

M/S SHIV SHAKTI SALTS & CHEMICAL WORKS

M/S MARKETMOVERS ( ASSET SECURITIZATION )

Rg office ; gf/20, racecourse tower, racecourse, vadodara, mob ; [protected], tel ;[protected], fax ;[protected].


--- On Wed, 2/24/10, RAJESH UPADHYAY <[protected]@yahoo.com> wrote:


From: RAJESH UPADHYAY <[protected]@yahoo.com>
Subject: cibil query for cards
To: customer.[protected]@icicibank.com
Cc: customerservices.[protected]@hdfcbank.com
Date: Wednesday, February 24, 2010, 8:48 AM

dear sir/madam,

My self Rajesh Upadhyay, I had applied in HDFC Bank ltd. for channel partner services. They initiate the process and checked by cibil data and inform me that i have an outstanding in my credit cards, but for your information i had pay my all over due bills on time to time. as i am attaching the proof and my personal detail.

Name : Rajesh Harshadrai Upadhyay

Pan No.:AAFPU7639C


Date of birth:13 jan 1969


please find the attachment of my bill payment detail. please look in to this and rectify the information you are having. clear my name from this so i can proceeds further with HDFC Bank ltd.

As this is very much important for me. so this is humble request you to please do it as soon as possible.


regds
rajesh upadhyay

our cibil reply

dear Sir/Madam,

With reference to your mail, we would like to inform you that the function of CIBIL is to collect, process and collate credit information of individuals/ companies/ firms/ entities and to provide credit information reports to our members. The Company acts as a repository of both positive and negative credit information, historical and current on the existing and potential borrowers of the credit grantors.

CIBIL cannot modify any information in the database without the concerned member confirming the same. We request you to ask your Bank to send us the updated data and we will upload the same onto our database. The changes will then get reflected on your Credit Report.

Thank you.

Regards
Consumer Relations

Ps: Effective September 01, 2009 our consumer relations assistance number has been changed to[protected].


RAJESH H UPADHYAY

M/S SHIV SHAKTI ENTERPRISE (INDUSTRIAL JOB WORK CONTRACTOR )

M/S RAJKOT TOURS & TRAVELS ( SERVICE ORIENTED BUSINESS )

M/S SHIV SHAKTI SALTS & CHEMICAL WORKS

M/S MARKETMOVERS ( ASSET SECURITIZATION )

Rg office ; gf/20, racecourse tower, racecourse, vadodara, mob ; [protected], tel ;[protected], fax ;[protected].

They are one of the worst customer service providers. I request to update the mobile number in their website. And their system shown me that it take 24 hours to update it, but it was not updated. I sent a request several times, but of no use. Then I sent a mail to the concerned person, but of no use. I didn’t receive any reply from their side even after 10 days. Once again I sent another mail. After 3-4 days I received reply from their side and I was shocked to their reply. They said that the updation of mobile numbers through website has been suspended. They asked me to approach the nearest ICICI branch.

Finally one day, I approached the branch and given a application to update it. And the executive entered in their system and said it is updated. But when I see it online the number was not updated. Again on the next day I visited that branch to confirm it. I was shocked for their punctuality. The branch open at 8.00 A.M, but the executive was present at around 8:45 A.M. I waited for almost 30-45 minutes for her. And the executive too was not able to confirm it. She confirmed it with her superior and said it takes 48 hours to get it updated. They don’t have the proper knowledge regarding their time period. The day before she said it was updated, and the next day she says it takes 48 hours to update it. But till now it was not being updated. Let me see how many days they take to just update a mobile number. Due to this I’m not able to use internet banking.

What a worst customer service from ICICI bank?

Atleast by seeing this, the bank people has to take care of their customers, else better to close their business as it is useless without satisfying their customers.

the company has made a technical error in the bill in the month of january and they just slapped the amount two months later. now they have been harrassing me with threatening alls. if that was not enough they sent an agent to my house promising settlement with Rs. 12000. but then he disappeared without giving me any settlement letter.the company still keeps calling and harrassing me and they are also adding interest every month and refusing to accept their mistakes.please help

As per my outstanding payment for my ICICI credit card i want to start the EMI facility from January 2010, as per commitment form ICICI bank executive name Mr Khalid, Mr Darial and Mr Mukesh and other executives they will start the EMI facility on January 2010 (it is not started), again February 2010, so i clear my minimum due payment as per committed amount to the recovery executive Mr Chaitanya twice. but today I received call from Mr Danial after Mr Mukesh regarding again you have to pay minimum due amount to start EMI facility. They agreed there mistakes but EMI facility not able to start due to i need to pay again minimum amount. Due to wrong commitment m facing lots of problem from ICICI bank executive. If require please check the discussion with me and ICICI executives as they recorded the calls.

I require proper solution on this.
I am ready to start my EMI facility from today itself, no issues, but I am not ready to pay any type of min. amount this is clear.
ICICI have to co-operate with customer and accept there mistakes.

So, please do needful, waiting for your positive reply.

Regards
Sagar Pujari
[protected]