ICICI Bank Complaints & Reviews

I am requesting the Bank to REFUND mine credit amount since last 3 months. This credit was laying with them since 2007 , ( This card ONLINE credit card ) I was using thiscard for mine on line transection, since i am paying there dues on time and clearing the outstanding with in time. However bank has disconnected bloked mine card with out mine information. I cam to know when i used in In Dec.2009. ( I come to know that from the call center that they have provision in the T&C. ) i said OK. Then i requested them to refund the mine Rs. 565/- which was with them sinc 2007.

For refunding they asked me to submit the bank statament from which bank this amount was paid to ICIC, i simply requested tjem to give me the details like, bank, chq. nos. dt. & amount. After few days they reverted with that this amount was credited in Nov.07 from HSBC , accordingly i requested HSBC bank to issue duplicate bank statment for that period and charged Rs. 100/- for it, when the statment came this particuler amount was not there , then i again request them to give me the actual cheq. no. which they reverted today according to that this cheq got cleared from mine bank in Oct.07. Now tell me i alreay paid Rs. 100 and agin i need to pay Rs. 100 for the old statment.

I requested them they can check mine identity and refund mine amount which they startight away refused and counted on T&C + there policy.

I need mine money back .... i dont want to loose more Rs. 100 on it ........else what i will get Rs. 300 only....

Pl. help me on this...
I am enclosing the mail communication with the icici '''''''''''''&#...⇄
=======================================================

STILL WAITING FOR THE DETAILS ………………….

From: Infinity Account Manager [mailto:[protected]@icicibank.com]
Sent: Monday, February 15, 2010 12:11 PM
To: umesh.[protected]@samsung.com
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / New Customer / umesh.[protected]@samsung.com

Dear Mr. Mathur,

We are following up with our payment department for the bank name towards which the cheque payment made.

We will revert you in 3 working days with the status.

Sincerely,

Srikanthi B
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
From: UMESH MATHUR (umesh.[protected]@samsung.com)
Date: Monday, February 01, 2010 09:25 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com); umesh.[protected]@samsung.com (umesh.[protected]@samsung.com)
Subject: Re: RE: Product: Credit Card / New Customer /umesh.[protected]@samsung.com

Hello,
You people of set of people to handel the operation and you have limitation, people like me whom u are asking for the details of 2007, is it possible me to trace the details and submit to you. ( For your infirmation this is mine moiney and i am claming it, you can verify the clamer by any other mean)
I will chalange this one sided judgment of your bank and also claim Rs. 100/- which is charged by my HSBC bank for the said period statment in which this is not appearing.
Secondly i asked you to give me your head of operation email ID there is also you have raised your regrets ! Every where you have your limitation and let the CUSTOMER die at his own, but iu will not let it happen i will circulet all such communicatiuon in each and every forume which take care the right of the customers.
This one sided approch will not be accepted by ME at any cost.

Jai Ho... ICICIC Jay Hooooooooooooo !!! BHAGWAN BACHAYE AISE BANK AUR ASIE LONGON SEEEEEEEEEE !!!


All the best and good Luck !




------- Original Message -------
Sender : ICICI Bank Customer Care<customer.[protected]@icicibank.com>
Date : Jan 31, 2010 16:59 (GMT+09:00)
Title : RE:'ICICICARE=[protected]' Product: Credit Card / New Customer / umesh.[protected]@samsung.com

Dear Mr. Mathur,
I deeply concerned about the issues you have raised and regret that our service could not live up to your expectations.

I request you to send us the scan copy of the bank statement in PDF or JPEG format less than 200kb showing the debit of cheque (046604) payment of Rs.1,986.11 towards your credit card, so as to initiate a request for excess payment refund.
I also request to contact our 24-Hour Customer Care Center to update your mailing address in our records.
I would also like to inform you that for 15 days from the date on which request for address change is initiated, request for any deliverable cannot be processed.

We request you to understand that we need to follow company policy so as to enable smooth conduct of your credit-card account and thus ensure that you receive all the privileges you are entitled to.

Looking forward for your cooperation to help us serve you better.
Sincerely,
Nagaraj
Customer Service Officer
ICICI Bank Limited

Our ICICI Bank website www.icicibank.com has a new look. We urge you to visit the website and familiarize yourself with the navigation.

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Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: Umesh Mathur (umesh.[protected]@samsung.com)
Date: Thursday, January 28, 2010 11:13 AM
To: 'ICICI Bank Customer Care' (customer.[protected]@icicibank.com)
Cc: umesh.[protected]@samsung.com (umesh.[protected]@samsung.com)
Subject: RE: Product: Credit Card / New Customer /umesh.[protected]@samsung.com

Kindly get me details of ? Bank ? as I have asked the HSBC statement in this statement it is not showing, I am having account in 5 more bank & for your information every bank is charging Rs. 100 for the statement. If I ask from all then there is not point of asking me for the refund.

But bottom line is that YOU ( ICICI ) is not at all customer friendly bank at all. For my money I nned to BEG from you.

Hope less & worth not dealing with such type?

Kindly give me the details like Bank name and cheq. Nos.


I don?t have any details related to 2007 year.


Atleast help me on this ?.

________________________________________
From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Thursday, January 21, 2010 12:44 PM
To: umesh.[protected]@samsung.com
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / New Customer / umesh.[protected]@samsung.com

Dear Mr. Mathur,

We understand your concern however, we require the debit of following payment to process the refund of excess amount.

26/11/2007 CHEQUE PAYMENT RECEIVED, THANK YOU 1986.11CR

We regret our inability to provide you with the email ID as requested by you.

Sincerely,
Shyam Sunder K
Customer Service Officer
ICICI Bank Limited




"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."

Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: UMESH MATHUR (umesh.[protected]@samsung.com)
Date: Wednesday, January 20, 2010 03:08 PM
To: Infinity Account Manager ([protected]@icicibank.com); umesh.[protected]@samsung.com (umesh.[protected]@samsung.com)
Subject: Re: RE: Product: Credit Card / New Customer /umesh.[protected]@samsung.com


THEN IN THAT CASE I NEED TO WRITE TO HEAD OF THE OPERATION-SERVICE CUSTOMER CAN U GIVE ME THE EMAIL ADDRESS.

WHEN PAYMENT IS DONE BY ME AND I AM THE OWNER OF THIS CARD THEN WHY BANK IS INSISTING FOR THE 2007 BANK STATMENT
ANY BANK DOES NOT GIVE STATMENT FREE OF COST THEY CHARGE RS. 110.30 PS , DO U REMIBURSE THIS AMOUNT TO ME.

ICICI EVEN CHARGE FOR THE MULTILOCATION CHEQ EVEN THEY ARE AT PAR. AND MY REFUND AMOUNT IF JUST RS 500 ODD FIG.
I[censored] R READY TO REIMBURE I AM READY TO REQUEST MY HSBC BANK TO ISSUE THE SAME

KINDLY REVERT !!





------- Original Message -------
Sender : Infinity Account Manager<[protected]@icicibank.com>
Date : Jan 20, 2010 18:30 (GMT+09:00)
Title : RE:'ICICICARE=[protected]' Product: Credit Card / New Customer / umesh.[protected]@samsung.com
Dear Mr. Mathur,
We inform you that your credit card account is permanently de-activated from our end.

The total due balance towards your credit card out standings as on date is Rs.568.98 CR.

Once card is permanently deactivated,that account is considered as cancelled and cannot be activated due to internal policy decision of ICICI Bank.
We will have to regret our inability to service your request for refund without savings account statement.
Kindly forward us the scanned copy of savings account statement showing debit amount of Rs.1986.11 to place request for refund in your credit card account.

Looking forward to your co-operation in helping us serve you better.
Sincerely,
Pallavi
Customer Service Officer
ICICI Bank Limited


"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."

Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: UMESH MATHUR (umesh.[protected]@samsung.com)
Date: Wednesday, January 20, 2010 02:34 PM
To: Priority queue Cards ([protected]@icicibank.com)
Subject: Product: Credit Card / New Customer / umesh.[protected]@samsung.com



From: UMESH MATHUR (umesh.[protected]@samsung.com)
Date: Wednesday, January 20, 2010 09:17 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com); umesh.[protected]@samsung.com (umesh.[protected]@samsung.com)
Subject: Re: RE: Product: Credit Card / New Customer /umesh.[protected]@samsung.com

Dear Pallvai,

Can be there any other way of it, at present i dont have the statment of 2007, i[censored] want i can send u the current statment of the same bank.
Secondly i want to continue with this card as it is useful and secure ONLINE transertcion, KIndly revert pl.

Best regards





<<JPEG>>


Thanks & Regards
Mobile Nos. : [protected]
E-mail : umesh.[protected]@samsung.com

Dear Sir/Mam

I have got message fromICICIBank Team that my PfF Settlement is done on[protected] for an amount of Rs.4465.00, But money is not yet transfered to my account till date.

My Employee ID :831234

Please do the needful as early as posssible.

Thanking you

warm regards

N. Sethu Nickolas
[protected]

sir,
i have online pament to day iciciprulife.co. my policy no.[protected] my. dt. of birth 02/08/1976, I will summit this premium receipt next 2 7 3 days so pl. send my pay premium reciept my mail id or my address

with regards
Vishnu Saxena
Mob. no. [protected]

Dear Sir,
I sent the money to pay my monthly due through my junior, he paid it to my savings account instead of my credit card account.So I was levied late payment charge.which i I paid. I stayed in out station. I do not know this status. So in the second month I paid only the regular monthly due of Rs. 1220 only. After this i happen to know that the payment is not made. then I piad the balances including the late payment charges.
. Now the second month also i was levied a late payment charge of Rs. 600( i paid the monthly due correctly in time but not the minimum amount due.) Kindly cancel my late payment charge of Rs 600 in the current statement which is due to 8 march 2010.My due is Rs 1220. only. But i have to pay 1200 as latepayment charges.I am regular in paying my due. this has unexpectedly happened.
Kinly do the needful.

card [protected] amt pd and acct credited on 27 jan 2010but debit for auto debitreturn in spite of full payment .
called 42088000 and get a reply system is down.
how can this happen?
when will they stop such weird debits?...

In the year 2006, i received a balance transfer offer to transfer all my dues from my SBI credit card to the ICICI credit card. According to the same, i received a demand draft for around INR 64000.

As the terms & conditions accompanying the DD were awkward, i did not use the DD to settle my dues. After talking to the customer care unit of ICICI bank, i sent the DD back to the Mumbai office of theirs.

But now, after all these years, when i accessed my CIBIL credit report, the card was said to be "written off" (closing the account without recovering the money after the lender loses faith that the borrower will pay). As this spoils my credit report, i contacted the credit card division of ICICI bank and they are still processing my request.

I submitted the request with the card number, my personal details and a copy of my CIBIL report and proofs that i did not use their DD.

Its been a week since i requested... i do not know what makes them take so long... please look into the matter...

22nd Dec’08.

From:
C.Sathiyavel B.E., M.B.A.,
5/ 3, Foxen St., Jagannathan Colony,
Perambur, Chennai – 600 011.

To:
The Manager .
ICICI Bank – Home Loans Division.
Trichy Road., Coimbatore. TN.
Dear Sir,

Sub: Request for return of my property documents – reg.
Ref: My ICICI Home loan a/c no: LBCBT[protected]. Applcn. No-2218 426.

I would like to bring to your kind attention that I had pre-closed my loan with your bank by making a final payment of settlement on: 12/11/08.
As part of the loan agreement, I am yet to get back my property document till date.
Would be glad if you could kindly expedite the same before 2nd March’10.

Thanking you.

Regards,
Very truly Yours,
C.Sathiyavel.
[protected]
sathiyavel.[protected]@relianceada.com

CC: 1. ICICI-NHQ, Home Loans Division, Mumbai.
2. ICICI-Phone Banking Centre, Hyderabad-34.

I am having a car loan account number LAALD[protected] in ICICI Bank for which the ECS is being debited on 10th day of every month from my account number[protected] in ICICI Bank. During Jan 2010 the ECS returned due to my salary coming late, for which ICICI Bank Car Loan department raised a conversation and got collected a cheque number 483389 for Rs 4873 from me, the denomination being as follows ( ECS amount Rs. 4648 and ECS Bouncing Charges Rs.275), and issued me a receipt for the same. Later in the month the aforesaid cheque was presented in the account and cleared, and alongwith this the ECS for Jan-10 was re debited into my account, thus debiting a total amount of Rs.9521/ in place of Rs.4873. As an impact of this negligence from Bank's side my cheque for Life Insurance Premium got bounced and the policy got lapsed. Moreover, when the issue was highlighted to the Bank's concerned department I was assured that the amount that has been debited by mistake will be credited to my account in next 48 hours, but now today even after more than 20 days of the previous conversation the wrongly debited amount has not been credited back into my account.
Due to negligence of the bank I had a loss of reputation, problems in reinstating my lapsed policy, and also interest loss on the amount not refunded to me by the bank in a reasonable time span.

Dera sir , i have recevied a statement of credit card no [protected] for Rs. 13666.64. I have made the payment for Rs. 12,600/- by a cheque no 368947 of PNB 17-B Chandigarh on[protected] . The bank statement shows the previous balance of 1095.45 with latment fee and interest charges. But i have not received any bill/statement fro ICICI last month. Please clear my account from these penalty charges keeping in view of my past record of payment Also send me a statment from[protected] to[protected] to enable me to reconcile my accounts of the credit card. My mobile no is [protected] and land line no.[protected].
Thanks and regards

I am a frustrated ICICI Bank customer..
ICICI Bank which "used to" provide great banking experience is now proving just "experience".
I recently made an online recharge of Rs.333/- for my Airtel Mobile on 14th February. As usual i did not get any amount instantly in my mobile.. But-this time not as usual- i did not get the amount even after waiting for 18 hrs. So, i called up ICICI[which doesn't have a toll-free number] and after pressing many options i managed to reach the customer care executive who asked me to wait for 4 more hours, as 24hrs is the time required for recharge. Later, next day, i again called ICICI, after 2 or 3 calls[some technical error with their PHONE BANKING No.] i reached the banker, who asked me to wait for 4 days now so that my amount be transferred back to account. After waiting for 4 days, i again called ICICI[till now i had spent around 55 Rs. for calling ICICI!], this time i got a reply that 4 days doesn't account for Sunday and also the first working day after that is actually counted as "ZERO" day and not 1st day !! thats the new counting system implemented by ICICI!, so i need to wait for 2 more days to register my complaint , also they can't call back and neither register the complaint in advance. After that, i planned to register the complaint online(as i had already spent around Rs.75 on calls to ICICI) and the message i got was that i need to wait for 5-6 working days for resolving my complaint!.
After seeing that message, i again called ICICI, where the person replied that their server is facing some technical error, and i need to call them again after 1/2 hr. I again called them after around 40 minutes, where i get a reply that i need to wait for 6 working days and after that CALL THEM BACK again if my amount is not transferred! So i am still waiting for 26th february to get my amount. But, even if i get the amount back, what about the kind of harassment faced by me and what about the phone calls for which i have already spent more than Rs.100/- from my pocket???.

Respected Sir,
Our Loan A/c No. LALUC[protected] CAR LOAN Name Balendoo Jaiswal our one EMI is Rest amount 3565/- on dt 1.3.2010. Our ecnomical conditions is very poor i am not paying capacity to pay
bouncing charges 6256/- and Late charges 936/- .

Thanking you.


Balendoo Jaiswal

[protected]

I am writing this email after exhausting all other options of getting any level of satisfactory customer service from ICICI bank Vashi Branch.
I am an NRI customer. My husband and I have been ICICI customers for the past 8 years.I work for an Indian company and my salary account is with ICICI Bank(Mangalore). We applied for ICICI Homeloan of Rs 30 lacs in Nov 2009 for purchase of property in Navi Mumbai through the DSA Avaas Finance. Our loan branch is Vashi, Navi Mumbai and my loan application #[protected].

When we first approached the loan agent,Gaurav Birla, who then worked for Aavaas Finance, we were told that the loan processing would take about 2-3 weeks and the disbursal would happen by 20th of December 2009. As the builder's deadline was December 31, 2009.

We submitted all necessary documents before returning to the USA. Also,since additional documents were needed from us as NRI customers( credit reports etc.) These were sent to them as soon as we reached USA ( by 3rd December 2009).

After a week we had still not heared back from anyone at ICICI or Aavaas.

On checking with them in the second week of December 2009, they said the background process was going on, and it would be only another week for everything to be done and loan to get sanctioned.

A week later we called again, the background process had not yet started. And the response was the same from all 4 parties that we approached.
These were
1) Gaurav Birla ( Aavaas Finance)
2) Manoj Mundra (Aavaas Finance)
3) Kiran Jumani ( ICICI Bank,Vaashi, Credit Manager)
4) Ashok Butte ( ICICI Bank, Vaashi ,Sales Manager)

Upon constant calling Mr. Ashok Butte replied that there should be no problem with our processing as we have such good account standing and if the builder was pushing for payment, he would talk to the builder.

So now, let alone process the loan in one month, it has taken ICICI Bank one month of constant prodding from us to just start on the background check.

Somewhere along in the following weeks, Gaurav Birla quit Aavaas. Most of our documents that we had submitted back in November 2009 went missing.
WeI had to re-send almost all of our bank statement, pay-slips, credit reports - All vital confidential information again.
This is a sample of how securely this particular branch of ICIC and its associates handle confidential customer information.


I have waited for 2 months to get my application to the Sanction stage. I have gone through a harrowing experience in the process - dozens of emails, hundreds of documents provided (most of them duplicates because the DSA lost our documents) , over 50+ international calls to DSA manager (Manoj Mundra) and branch sales manager (Ashok Butte) to check on the status of my application at every stage. I have received little or no co-operation from their end. Most of these calls were made after 12:30 a.m my time as the loan officers would come to office only after 11 a.m to office.

The sanction letter mentioned a rate of 9.25% as against the earlier agreed upon 8.75%. Upon enqury it turned out that the old loan product has been discontinued. So a new one was automatically selected for us, without apprising us of the change or choices present. After half a dozen more calls and questioning, we were told that there is a new product available at 8.25% and asked if we were interested in it. This is after being in constant contact over phone and e-mail with the loan officer and DSA.

After another 2 weeks of silence, we were told that the loan papers were being sent to our Power of Attorney in India. On examining, it turned out that these were papers for change of loan product. This means our loan disbursement is still a few weeks away, at least.

In the meanwhile the builder who should have received the payment by end of December 2009 and who has patiently waited through all this delays has finally given up and slapped a Rs70,000 fine as late payment.

As this delay has been purely due to the inability of ICICI bank and its DSA in processing the loan in a timely manner, and inspite o[censored]mpteen reminders and timely submission of documents from me, I want ICICI Bank to take responsibility of this amount and any additional penalty that the builder may impose due to non-disbursal of the loan.

This is Veeresh C.M, I have given my ICICI Bank cheque for Twio Wheeler Loan. for HDFC Bank. Every Month 5th is my ECS date. But on 4th of Feb 2010 i had Rs 600 something balace in my ICICI Account. On 5th i deposited Rs-1300 by cash in th morning. But cheque got bounced.

In the statement it is showing that cheque bounced after depositing of Rs-1300. My questiion is before that i had Rs-600 balance in my account. that time they did not did cheque bounce, and did not deducted cheque bounce charges. it means bank trasaction not happened that time. After depositing Rs-1300 my balance was sufficent to clear the ECS. instead of clearing the loan amount they did cheque bounce.

Cheque bounce charges is showing clearly after depositing Rs-1300 only it has been charged.

I am realty sad with this.
can consumer court will help me regarding this?

When i took this policy (ICICI Health Advantage Plus for 15000/-) The Agent assured me that the OPD claim (7500) is for whatever u buy from medical store. just keep the bills and send it to there Hyderabad office.

There are no procedures just fill and send it. Lat month i claimed my OPD bills amounting 7500 and for first couple of weeks no reply from icici lombard. Last i called and came to know that they require original doctors prescription for getting OPD.

Any how i arranged it and send to them. after almost 10 days of sending the orginal doctors prescriptions, no reply from these guys.

Dont go for such policies, When we take policy these guys always mislead us..never get OPD unless you ready to give your orginal consultation papers.(NO HOSPUTALS GIVE THERE RECORDS)

I am attaching my email communication with them.

Gmail Gishore Kallarackal <[protected]@gmail.com>
RE:'ICICILom=[protected]' My OPD Claims - 4063i/HAP/W-581281/00/000
10 messages
ICICI Lombard Health Care <[protected]@icicilombard.com> Tue, Feb 2, 2010 at 6:48 PM
To: Gishore Kallarackal <[protected]@gmail.com>



Dear Sir/Madam,

We share your concern as a valued customer of the ICICI Lombard family.
Kindly do provide us the consultation papers.

Claim inward no.: CL[protected]

Status: Queried

Query Reason: KINDLY SUBMIT CONSULTATION PAPERS FOR MEDICINE BILLS SUBMITTED.


You can also login or visit http://www.icicilombard.com/app/ilom-en/icare.aspx to track claims status and access other services.

For further clarifications, please write to us at [protected]@icicilombard.com

Note: Kindly maintain the same subject line for all e-mail interactions concerning to this transaction.



Warm Regards,
Meher Apuroop
Customer Service Manager
Team I-Health Care
Toll Free Help Line[protected]
Toll Free FAX No.[protected]

-----Original Message-----
From: Gishore Kallarackal ([protected]@gmail.com)
Date: Tuesday, February 02, 2010 03:11 PM
To: [protected]@icicilombard.com ([protected]@icicilombard.com); [protected]@icicilombard.com ([protected]@icicilombard.com)
Subject: My OPD Claims - 4063i/HAP/W-581281/00/000

Dear Support,

My policy Number is 4063i/HAP/W-581281/00/000

15 days back i claimed my OPD bills and till now i did not heard anything from you people. Today i called your customer support and the tele support lady told me that there are some query regarding this claim.

I had submitted all the original bills to you along with claim form. The main one is my MRI SCAN, which i did from kerala and also submitted the original MRI report along with doctors sign.

Rest all the bills are of my medication during the period of last year and i consulted various doctors for fever , headache and other regular deceases.

When i took the policy the agent told me that what ever i buy from medical store i can claim under OPD. If you need i can get my regular doctors consultation report from mumbai.


So please process my OPD claim as soon as possibile,

For any quries please feel to call me at [protected]



Gishore J Kallarackal
Gishore Kallarackal <[protected]@gmail.com> Wed, Feb 3, 2010 at 11:45 AM
To: ICICI Lombard Health Care <[protected]@icicilombard.com>
Dear Support

I consulted multiple doctors . One is from kerala and the other ine (recent) from mumbai.Now i am in mumbai so can i get the mumbai doctors letter.


Gishore
[Quoted text hidden]
--
Gishore J Kallarackal
ICICI Lombard Health Care <[protected]@icicilombard.com> Wed, Feb 3, 2010 at 1:12 PM
To: Gishore Kallarackal <[protected]@gmail.com>



Dear Sir/Madam,

We share your concern as a valued customer of the ICICI Lombard family.
Pls send the relevant consultation papers of the concerned doctor/s for the bills submitted.

We hope the information provided in this mail has sufficed your query.

You can also login or visit http://www.icicilombard.com/app/ilom-en/icare.aspx to track claims status and access other services.

For further clarifications, please write to us at [protected]@icicilombard.com

Note: Kindly maintain the same subject line for all e-mail interactions concerning to this transaction.



Warm Regards,
Meher Apuroop
Customer Service Manager
Team I-Health Care
Toll Free Help Line[protected]
Toll Free FAX No.[protected]

-----Original Message-----
From: Gishore Kallarackal ([protected]@gmail.com)
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Gishore Kallarackal <[protected]@gmail.com> Wed, Feb 3, 2010 at 1:15 PM
To: ICICI Lombard Health Care <[protected]@icicilombard.com>



can i scan and mailed to you once i get these papers.


gishore
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Gishore J Kallarackal
Gishore Kallarackal <[protected]@gmail.com> Thu, Feb 4, 2010 at 11:49 AM
To: ICICI Lombard Health Care <[protected]@icicilombard.com>
Dear Support,

Claim inward no.: CL[protected]

Please find my consultation papers during the year April 2009 to till date.

The main claim is of my MRI. The doctors report is already send along with the medical bills. I am also attaching the same once again.

If any bills are not in the doctors prescription, then i had bought that medicine without doctors prescription. I was not knowing that for claiming OPD you require doctors prescription.

The agent who sold this policy to me told that i can claim OPD of any medical bill which i buy on this period. So he assured me that the OPD 7500 is must get back amount.

I request you to process my claim as soon as possible

If you need further clarrification please fell free to contact me at [protected]

Regards

Gishore Jacob


On Tue, Feb 2, 2010 at 6:48 PM, ICICI Lombard Health Care <[protected]@icicilombard.com> wrote:
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Gishore J Kallarackal

5 attachments
Leeha 4.pdf
60K
Leeja 2.pdf
169K
Leeja 1.pdf
125K
Leeja 3.pdf
55K
MRI.pdf
81K
Gishore Kallarackal <[protected]@gmail.com> Fri, Feb 5, 2010 at 12:47 PM
To: ICICI Lombard Health Care <[protected]@icicilombard.com>
Dear Support

What is the update? still waiting for your reply


gishore
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Gishore J Kallarackal
ICICI Lombard Health Care <[protected]@icicilombard.com> Sat, Feb 6, 2010 at 3:53 PM
To: Gishore Kallarackal <[protected]@gmail.com>



Dear Sir/Madam,

We share your concern as a valued customer of the ICICI Lombard family.

Pls be informed that all documents should be sent only in original and doctor's prescription is required for the OPD bills are required for reimbursement.

You can also login or visit http://www.icicilombard.com/app/ilom-en/icare.aspx to track claims status and access other services.

For further clarifications, please write to us at [protected]@icicilombard.com

Note: Kindly maintain the same subject line for all e-mail interactions concerning to this transaction.



Warm Regards,
Meher Apuroop
Customer Service Manager
Team I-Health Care
Toll Free Help Line[protected]
Toll Free FAX No.[protected]

-----Original Message-----
From: Gishore Kallarackal ([protected]@gmail.com)
[Quoted text hidden]
[Quoted text hidden]
Gishore Kallarackal <[protected]@gmail.com> Mon, Feb 8, 2010 at 8:42 AM
To: ICICI Lombard Health Care <[protected]@icicilombard.com>
Dear Support


i couried the orginal documents


Gishore
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Gishore J Kallarackal
ICICI Lombard Health Care <[protected]@icicilombard.com> Mon, Feb 8, 2010 at 12:47 PM
To: Gishore Kallarackal <[protected]@gmail.com>



Dear Sir/Madam,

We share your concern as a valued customer of the ICICI Lombard family.
The claim shall be processed accordingly with the original documents.
You shall be contacted for further further queries, if any.

Kindly be patient and coordinate with us.

For further clarifications, please write to us at [protected]@icicilombard.com

Note: Kindly maintain the same subject line for all e-mail interactions concerning to this transaction.



Warm Regards,
Meher Apuroop
Customer Service Manager
Team I-Health Care
Toll Free Help Line[protected]
Toll Free FAX No.[protected]

-----Original Message-----
From: Gishore Kallarackal ([protected]@gmail.com)
Date: Monday, February 08, 2010 08:42 AM
To: ICICI Lombard Health Care ([protected]@icicilombard.com)
Subject: Re: My OPD Claims - 4063i/HAP/W-581281/00/000

Dear Support


i couried the orginal documents


Gishore


On Sat, Feb 6, 2010 at 3:53 PM, ICICI Lombard Health Care <[protected]@icicilombard.com> wrote:




Dear Sir/Madam,

We share your concern as a valued customer of the ICICI Lombard family.

Pls be informed that all documents should be sent only in original and doctor's prescription is required for the OPD bills are required for reimbursement.

For further clarifications, please write to us at [protected]@icicilombard.com
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For further clarifications, please write to us at [protected]@icicilombard.com
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Gishore J Kallarackal




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Gishore J Kallarackal




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Gishore J Kallarackal

Gishore Kallarackal <[protected]@gmail.com> Mon, Feb 15, 2010 at 3:40 PM
To: ICICI Lombard Health Care <[protected]@icicilombard.com>
Dear Support

Till now no one contacted me
I raised a complaint with your helpdesk regarding this, The complaint ID is[protected]

Please let us know the status


Gishore
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Gishore J Kallarackal

I have sent a mail to customer care regarding unfair transaction. But still they have not response for mail.
[protected][protected][protected][protected][protected][protected]
Dear Sir,

My account (its with CITI Bank, Chennai) is debited with Rs.2XXXX against EMI for the loan which I had from ICICI bank (Loan No: LPXXXXXXXX8 ) on 5th of every month.

The same amount has been deducted for the month of Jan' 2010 as part of EMI. However, Rs.2XXXX has been credited to my CITI Bank account on 20th Jan 2010 which seems to be peculiar. I do not understand why this amount has been credited into my account. Also I am not aware of this transaction.

But again you tried to debit Rs.2XXXX from my CITI Bank account as part of EMI for the same month (i.e. for January). But due to insufficient fund, that too on the irrelevant day, I was charged Rs.250 as penalty, Rs.25 as Debit return charge and Rs.0.75 service charge (Please find attached “XXXXX0.pdf” file for your reference).

I consider that this transaction is solely un-fair. I am highly disappointed with the transaction attempted by the bank.

When I am trying to lodge a complaint, the customer care executive suggested to meet some one Mr. Rajesh Kumar in Ambatur branch. But I am not in a position to meet the above said person, and given contact number is also wrong. Also, there is no response from your end for my Complaint for the same which I made on 27 Jan 2010.Reference no is: SR1XXXXX280.

If I am not properly responsed, why don't I take legal action against the bank for its un-fair transaction?

I look forward to hear from you.
[protected][protected][protected][protected][protected][protected]

My request to all, is not to have relationship with ICICI Bank, I am not the only person, when I went to the branch office I saw lot of people came there to log completed for same kind of problem.

dear sir ,

i brij mohan having a account no[protected],yashika enterprises. i have given a request for rtgs on 12/02/10 at 11.15am of rs 268380 to daksh and company.to shilpa .as shilpa rtgs has been done at the same time.but my party called me today 14/02/10.that that his chq has ret du to my rtgs fail. i want to say that no one is responsible for rtgs in preet vihar .no one has called me that rtgs has not done.who is responsible for that,for my loss of credit with tha party,i want responce urgent .and shilpa has no manner to talk.she always show her self superior,and coustomer is budhu.she has done froud commitment with me.
brij mohan
[protected]

B Venkatesh from card blocking department is very inefficient & careless about the customers. Just asked him to connect/give me the NRI department customer number which made me wait for 8 minutes. Finally he couldn't provide a proper solution. He refused to connect to his manager. Looks like ICICI employees are damn scared to transfer the call to their managers. This shows how inefficient & non-transparent ICICI bank management is, all leading to customer's suffering. Already there are over a thousand complaints against them. I am wondering if anyone in the whole chain of ICICI management is ever concerned about their customer's queires. I don't think you guys will ever improve.

concerned authority,
sir i'm carrying credit card no.[protected] under the name of MADHU V MENON valid through 8/2010 and that i' ve allready mailed for the change of address notification which has been changed to DURVA restaurant, above HDFC bank ,Bharuka Bldg.,opp Yashwant Stadium,Dhantoli NAGPUR-12. My contact no. is [protected]. But I was yet not informed or rather not known that same has been recorded or not. so plz kindly note the same so that i will be able to pay my bills and able to use my card.
Plz do the needful.
Thanx

====================================================================

-----Original Message-----
From: [protected]@infinity.icicibank.co.in ([protected]@infinity.icicibank.co.in)
Date: Friday, February 05, 2010 10:27 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Others

Dear ICICI;

I am writing this to nofify about a mistake i have done.

I was suppose to transfer Rs. 5,160.00 to my icici credit card account 4477-XXXX-XXXX-9010 HPCL GOLD VISA CARD, instead i made the payment to my 9401-XXXX-XXXX-3009 PLCC OTL CARD, in hurry.

I would like to know is there any way you can move that transaction to 4477-XXXX-XXXX-9010 HPCL GOLD VISA CARD, so that my minimum amount will be paid.

It was happened accidently i was supposed to pay Rs. 5,160.00 to my icici credit card account 4477-XXXX-XXXX-9010 HPCL GOLD VISA CARD, as it's minum amount due. instead i accidently transfered to my plocc account.

I have no more way to manage that money to pay the minimum balance right now. Since you know from my records that i never missed paying my minimum balance.

So in consideration to that, could you please do a favour tranfering the amount to my 4477-XXXX-XXXX-9010 HPCL GOLD VISA CARD/

waiting reply..

thanks..

Nithin Mohan T K


=========================================

I got a call from ICICI accounts management and assured me that they will be crediting back the amount and i will be making the payment of the due amount to my personal loan account.
Follow up email is as follows.


From ACCOUNT MANAGER
Subject : RE:'ICICICARE=[protected]' Others Date : 07/02/2010


Dear Mr.Mohan,

On the basis of our telephonic conversation on February 07 , 2010 we confirm you that your query regarding payment has been attended.

I have taken request SR[protected] to transfer the amount of Rs 5160.00 from loan account 9401 xxxx xxxx 3009 to credit card account 4477 xxxx xxxx 9002. We will revert with in February 10, 2010 .

We look forward to more opportunities to be of service to you.

Sincerely,

Ravi Kumar
Account Manager
ICICI Bank Limited


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=====================================================================


My Concerns
[protected]
When i made to call to customer care since i didnt see the amount credited back to my account. The girl on customer care department rashly spoke to me. and said me that they adjusted the amount to personal loan account.

They should have the responsiblity to ask/confirm me atleast. instead they simply adjusted the amount in to personal loan amount.

if this was not possible the account manager should have told me in the beginnning itself. why he opened a service request for that.

Why all this drama ICICI?. i dont understand. i always made payment on correct times. never made any delays. is this the way to behave with a sincere customer?.

I got to know that you make false promises and make fool of customer. You don't care about customer relationships those stuffs.

All you care is how to utilize a customer. how to suck each and every penny from him.

once i cleared my personal loan. i am cancelling all relationship with ICICI.

really bad behaviour. irresponsible ideots..

We have a personal loan in icici bank,i need the credit card statement. I have enrolled my phone no and email id,But till today i have not received any of the statements in my id.So please see to that from now onwards you send to the correct email id.

Email [protected]@gmail.com Ph no-[protected]