ICICI Bank Complaints & Reviews

I am an icicibank credit card customer.I am facing financial dificulty as I lost my job.I have been charged with overlimit fee on 22/02/2010 and cash payment fee on 05/03/2010.My father made a payment through his bank account cheque for Rs 1000 for my ICICI bank credit card # [protected].He submitted the account payee cheque at the counter.Ad ICICI bank customer service says that they considered it as a cash payment because the bank account was debited immediately.Everytime my father makes a payment in the same way(cheque at the counter) and its considered as a cheque payment everytime but this time they considered it as cash payment and they charged me cash payment fee of Rs.110.30.Its not my fault.I have the cheque number(222923) that was used to pay my credit card.There was a new bank employee sitting at the counter and he was consulting his colleague and finally he did a mistake.He debited my father's account immediately.My father didnt ask him to debit the account immediately.

Also I have been charged with overlimit charges.I agree that my account went over the limit.I called icici customer services in january 2010 informed them that I am facing financial difficulty and requested them to inform me before my a/c goes overlimit so that I can make some payment to avoid overlimit charges.I was promised by a supervisor in ICICI bank customer services,Hyderabad that they will send SMS alerts to make a payment in order to avoid your a/c going overlimit.But on 22/02/2010 my a/c went overlimit because of the interest of Rs.1000 charged by them.And I wasnt informed.Had I been informed as promised by the supervisor,I would have made some payment to avoid any such charges.I have made so many calls to them for more than 20 minutes each call but all in vain.I paid 1 Rupee/min for calling them and the customer service talks so rudely to their customers.They are adding extra burden on me in my bad days when I expected them to be helpful.

please, send me statement for claming deduction under section 24 my loan account no. LBNAN[protected].

Hello Mam/Sir
Good Evening

I am working in Bharti Airtel and have salary account with ICICI ,

Someone has stolen my debit card and unfortunately my 4 digit pin also ,The culprit has withdrawn Rs 91,000 (Ninty one thousand).. from my account within 4-5 days for which i have already logged a complain in ICICI customer care team .

I visited the nearest branch and met with the bank manager he asked me to file the FIR in the nearest police station , I did the same thing and it was logged .
I requested bank manager to provide the CCTV camera footage ,so that i could identify the person if I could ,otherwise police could investigate the issue after getting the CCTV clips,
The bank manager asked me that he will provide that clips as soon as possible and it may take 2-3 days ,but i was going daily to know about the clips ,and bank manager said that we are trying to get these clips, because its not in our hand we have to also get these clips from somewhere else.

The whole day since last one month i follow up with the bank manger but there is no positive reply from him he says when we will get it we will inform you .

Now after one month ICICI customer send the below mail:
Dear Mr.Kumar,

This is with reference to your e-mail dated February 09, 2010 regarding Fraudulent transactions happened in the account.

According to our confirmation received from our investigation team due to some technical reason the atm clipping are not available .

With reference to the service request number SR[protected] , we would like to inform you that we would be unable to refund the fraudulent transaction amount in your account as it was a pin based transaction.

The account related information should be kept confidential by the account holder and should not be disclosed to any third party . The same is mentioned in the ICICI Bank Internet Banking Site.

Looking forward to more opportunities to be of service to you.

Sincerely,

Bhakti Shetty
Customer Service executive
ICICI Bank Limited


The details are given below:

Account holder name :Lokesh Kumar Singh
A/C no[protected]
Branch :Noida ,Sector -18
ICICI Complain no-SR[protected]issue date-2 feb 10)
Police FIR no : 42/10A (03 Feb 2010)


I would request to the concerned authority,please take action on the issue.why the CCTV camera was not functioning at the ATM premise and how can ICICI say that i told my pin to someone else,if they did not have functioning cctv at this ATM premise then why did they take more than one month to tell that camera was not working .
Please help to give me my money back .

Thanks
Regards
Lokesh Kumar Singh

DEAR SIR,

In the 3rd week of dec'09 , I had received a settlement letter from ICICI BANK collection people asking me to pay a sum of Rs.30,000/- in two installments which was duly accepted by me and I had issued two cheques amounts to Rs.15,000/- each in the month of Dec'09 & Jan'10. Both the cheques had been cleared .

All of a sudden on 12th Feb'10 a representative with ICICI BANK identity card had come to my residence and asked for the settlement letter to get the No due certificate.

Since I had the original copy of the settlement letter, I told that I will take a xerox and give it , but he insisted on me to give the same and told me that he would give a copy immediately.

After sometime I called him on his mobile and asked him about the xerox copy which he said it would take some more time and assured me that he will bring it back.

After which I kept on trying his mobile and found no response. I immediately contacted customer care ICICI bank and informed the incidence thru' mail .

Also visited their collection centres at Vardhama Plaza & Videcon towers which yielded no result.

Now the bank says they have not issued any settlement letter in my name. I wonder how the collection agent cheat the customer and that too with the original letter of ICICI bank mentioning the settlement details.

Though it was my fault not taking the copy of the letter but with the mobile no. and the name of the person given to ICICI bank by self could not fetch any result.

Having given the cheques, it is easy for the bank to inform me which agent has collected so that I can verify with them.

I have written several mails to the bank but there is no proper response except asking me to pay the balance amount.

I see a clear hand-n-glove with the collection agent and bank people , to give a forgery letter in order to collect the payment from the customer .

I request the forum to take a serious action with the bank collection agent.

Thanks & Regards,

S.Venkatesan.
[protected]

Dear Sir, Myself Mr Sujit Rajhuns holding a salary a/c with ICICI bank, Bhandarkar Road Branch, Pune. On date 2nd March 2010 at 07:00 PM I tried to withdraw Rs 6000 from SBI ATM situated near Tapovan Mandir in Pimpri, Dist :Pune, ATM ID : S1CN00592302, but the transaction was failed and ATM didnt dispense me the money. After some time i received SMS from ICICI bank that my account is debited for Rs 6000.
Please be noted that SBI ATM didnt dispense any money to me as the transaction was failed. Transaction was made on 2nd march 2010 at 19:00:56, i dont know the exact transaction # as the ATM slip was scrapped.
I've some urgent ECS, cheque payments to make asap, delay will cause the additional charge to me. Need to know if bank can refund me those additional charges.
I've raised complain with the phone banking as well as netbanking too, but when i call up customer care to track my complain they gives very diplomatic answers which is nowhere helpful to me.

Allready sent

I WOULD LIKE TO KNOW THE STATUS OF MY BOND CERTIFICATE NO 1748 & HOLDER NO[protected] PURCHASED ON 30-04-03

I am Sathyamurthy Iyer from Ahmedabad, Gujarat. I owned a credit 2 years back from Centurian Bank - CC No. - [protected]. Later recovery of credit cards was managed by ICICI bank and I had settled my credit card with ICICI Credit Card department in Sarkar I, Ahmedabad office for INR Rs. 32,800 (Ref/ICICIAHM/08-09/1208/67/FW/N/MAR). Even after two years of payment my account was liened last week for 2 days without any intimation. I was unable to withdraw any amount from account though my family was hospitalized. I have forwarded the request to your local credit card department at Sarkar I, Ahmedabad. regarding the settlement and necessary information as required. And even after a week of the same, am informed that my name still shows in the RBI CIBIL report with pending amount for the credit card. It is my humble request to your bank that please remove the pending amount on my name from CIBIL report.

Please check your records properly and do the needful. Early reply to this email would be appreciable.

Thanking you,

Satya Iyer

Dear Sir,
i am receiving lots of sms daily from AD ICICI Bank and TM ICICI Bank, while i dont have ICICI Bank account. This is happening from last 2 years.
the massges are routed bi mistakly to my cell no. [protected] regarding the Account Info for the Account xxxxxx519264. This bank account is not belong to me.
How can i avoid this
Please help...

I had taken ICICI prulife ( Super Time ) policy ( no.[protected] which is nearly three years old. I have not received single receipt for the premium paid so far. I do knot know the status of my policy. I had given complaint on line but know response. The agent through which I had taken the policy is no more agent for ICICI as informed by ICICI bank.

Hi,
My name is Srinivasa Rao B and I am using Vodafone number from August 2004, the same number is in ICICI database along with my ICICI savings account.

I have been receiving several calls (received >50 calls till now) from ICICI Bank for last 6 months and asking for Rahul, who has used his credit card not paying credit card bills. I have asked ICICI representatives several times to change the contact number as it was fed into their database wrongly. And also asked how did they sanctioned the credit card before verifying over telecall (Mobile) but no response received from them and still torturing me with their calls and contnuous SMS.

Please help me way out of this problem.

Thanks,
Srinivasa Rao B,
+91 [protected].

I checked the price of ICICI pure gold coin available through ICICI bank, the rate as per 2nd Mar is Rs 97000 for 50 gms. The same denomination is available at corporation bank for Rs 88000. ICICI is cheating customers by selling them gold coin at such a high rate at the pretext that it is 99.99% pure.

The rate of gold as per the market is Rs 1590 per gm, ICICI is selling the same at Rs 2200.

This is really a bad experience for me. After i made a complaint in this forum.the complain link is given below.
http://www.consumercomplaints.in/complaints/icici-bank-c337077.html

ICICI has stopped attending my customer care mails. I have sent 3, 4 mails and waiting for the reply for 3 weeks. no one is replying at all..

I am sure usually icici replies back in 4, 5 days of time. 3 weeks of non responding i am sure, they decided not to reply to my mails again..

So i think they might have black listed me. i was been a good customer since 3, 4 years. this is not the way icici customer care should behave..

Really bad experience. i feel they are taking revenge on me, since i made a complaint here..

Great Customer Service...

Taking revenge by ignoring mails and calls is not the right way ICICI. You should prove yourself doing a better customer service and rectifying the mistake.. Not by banning/ not attending my mails..

Hi...

I would like to bring to your notice that I Mr. Sandeep K Das residing at A 601, Gokul Avenue, Thakur Complex, Kandivili (E) Mum 101 have never ever taken a loan from ICICI Bank.... Infact I do have 2 bank a/c's with ICICI bank & a Demat A/C...

Today to my surprise my house has been raided by one of the COLLECTIVE EXECUTIVE of ICICI Bank who claims to be an employee of ICICI Bank named Navneet Dubey cell no [protected] & emp no 1287021 and claim to seal my house & throw my things on road ... when we asked for what he is not ready to let any information out..... he is just using abusive language to speak .....

During 11:00 am on 2nd Mar 2010 when I am in office i.e. HDFC BANK LTD, he is at my home speaking all type of Foul language & bad words right from using Mother, sister & Father bad words which I can't mentioned on mail... this languages is been given to my Mom, Sister & my DAD who is not well.. He is not telling us any thing about what the outstanding is pertaining to which loan or any thing he is just telling that he is here to collect money & nothing... when I personally called him from my cell he told me that he doesn't even know CHANDA KOCHAR .... If ICICI Bank employees don't know Chanda Kochar then there is a serious problem.... When i asked about his supervisor he said his name is Rahul Shetty no [protected] & when i called him to know his details he said he shall not let me know any thing.... when i asked whom does Rahul Shetty reports to he said his boss is Khalid Khan ..... And if i want i can go upto any one for he doesn't care a about the same....he knows nothing but money... but for what he is not letting that know to me....

He also said that he is very famous in J B Nagar Collections office & with BKC office & if some one doesn't know him he is not a member of ICICI BANK.... If i have a issue i should come there not speak.. when i told him that i shall escalate the matter he said he doesn't care..... is this how you treat individuals...

The person is current standing under my building & creating a nuisance out there...

If this is the kind of the behavior a collection executive is doing with a individual who is not a defaulter of the bank then i guess what the bank would be doing with its defaulted customer... As per the Banking Obsurment & RBI such kind of behaviour is not at all expected from a Bank ....& as per one of the policy i can approach them directly for the same...

As i am also in to Collections dept of HDFC BANK i am well about the rights & regulations of the bank ,further to it i was an EX Emp of ICICI Bank too.... I want an written apology from the BANK for the harassment that my parents had to under go for no fault of mine..further if the person doesn't leave my building in few minutes i shall be forced to file a police complaint against the bank, go to the media for the same & also take the matter with RBI ....

Regards
Sandeep Das ([protected])

I HAD TWO WHEELAR LOAN TAKEN FROM ICICI BANK LTD., AND THE LAST INSTALLMENT WAS DUE ON 05/11/2009 AND AMOUNT WAS RS. 1300/-, AND DUE TO INSUFFICIENT BALANCE AUTODEBIT IS BOUNCED.

LOAN A/C NO. LTNAS[protected]...

LATER ON NO AMOUNT WAS DEBITED IN ACCOUNT NEITHER I RECEIVED ANY CALL FROM BANK FOR INFORMING FOR MAKING THE PAYMENT, AND NOW ON 16/02/2010 THEY HAVE DEBITED MY ACCOUNT BY RS. 3773/- WITHOUT ANY INFORMATION???

I HAVE CALLED UP AT CALL CENTER BUT THEY ARE NOT READY TO REVERSE THE AMOUNT...

DEAR SIR,ITS BEEN NOW MORE THAN A YEAR WHEN I DID A MISTAKE OF APPLYING FOR A CREDIT CARD THROUGH ICICI CREDIT CARDS.MY PROBLEM STARTS WITH THE CREDIT CARD THAT WAS MADE WITH A WRONG NAME THAT I CAME TO KNOW ONLY WHEN THE COURIER GUY ASKED FOR MY IDETITY PROOF WHICH WAS NOT MATCHING THE ONE IN THE ENVELOP.AS MY NAME AS FILLED IN THE CREDIT CARD APPLICATION & IN ALL MY PERSONAL RECORD IS MENTIONED AS ABHISHEK GARG BUT THE CARD THAT I RECIEVED WAS DISPLAYING R.ABHISHEK GARG & FINALLY WAS NOT DELIVERED BY THE COURIER GUY

I'm using ICICI Net banking facilities. Mar 1 st 2010 i.e today infinity server is not working from morning.

When tried contacting customer care it took more than 30 minutes to reach a representative. When informed him about Net banking not working , he said it will be resolved withing 1 hr , this they been saying the whole day. When asked about why its so difficult to get in touch with the representative , he said thats how the system is designed to take care of crores of accounts( does ICICI have so much a/c holders) He means to say "just get rid off" dont dare to contact customer care , otherwise u'll again and again go thru various sub menus so that they make sure that u dont reach a person!


When asked about how to escalate this issue , he joked saying try thru netbanking mail to accounts manager which is not working as of now. What a pity being ICICI customer.

Sankara

Dear Sir,
I used my Axis atm card ( AC.No [protected] ) card to withdraw Rs 2000/- from ICICI ATM at Tiruvallur, on 12/02/2010 but the cash was not delivered because of link failure also printed slip was not recieved. A hand written note was pasted stating "transaction slip not available" on the ATM machine.

Later on from my Axis bank mini statement i came to know that Rs 2000/- was debited. I called ICICI/Axis customer care and they assured that the money will be reverted back to Axis account. But till date money is not recieved back.

Kindly help. ( Screen Shot attached for your persual )
Thanks & Regards,
S.Nirmala.
[protected]

In continuation of my previous mail, i got the form15G letter from salem and sent signed 15G and other letter to ur Registrar 3i Infotech this day from USA.Redumption sl.no 3035938 and Bond holder no 6237902/6. There is no change in my address at salem TN and Bank details to be changed which i have mentioned in the letter sent. A word of reply through e-mail will be appriciated.

Dear Sir/Madam,

I have taken Home Loan from ICICI bank in Feb,2006 with 7.5% Floating rate of interest. Since then the rate of interest has been increasing continuously and now it is 11.75%. ICICI bank is aggressive only when it comes to increasing the interest rate but does not show any thing for reducing the interest rate.

Recently I came to know that ICICI bank launched a new scheme, where in, if the Home Loan customer with loan amount below Rs.20,00,000/- pays Rs.3,300/- to the bank, the bank will reduce the home loan interest to 8.25% at fixed rate for two years.

When I called to ICICI customer care to find about this option, the person told me that this offer is valid till end of this month and I can come to bank and avail this offer on Saturday, 27-Feb-2010. I asked the customer care person specifically, whether I can come to bank on Saturday and pay the required amount to reduce the interest rate. He said, yes I can come on Saturday and pay the amount.

But, when I went to the bank on Saturday, to my surprise the bank is closed. And when I called to Customer care again they told me that Saturday is a holiday for bank and the offer was closed on Friday itself and there no way I can avail it now.
I asked them about the information given to me by the Customer care person on the previous day. They said they are sorry for the wrong information provided and will take action against the person who gave me this information. But taking action against the customer care person is not going to help me in any way as I already lost the option.

Being one of the biggest banks in India, it is very bad thing that ICICI bank can do to any customer. They are very careless and not bothered about existing customers. In the first place they never informed about this offer to customers. If there is any increase in the loan interest or EMI pending they will always be proactive in followingup with the customers. But they are not bothered to inform the customers if there are any options like this.
Request you to look into this and take some action, so that other customers will not suffer in future.

Thanks & Regards,
Sirisha