ICICI Bank Complaints & Reviews

Hi,
My previous month due:117254.57, but i have paid 117074, Remaining amount 180rs i forgot. For that they charged the interest of 4, 798.79 IGST- 18%- 863.78 Total - Rs 5, 667 is my intesterst charge. They charged for whole amount not for 180rs.
When i called the customer care, they told that even though the part payment is made still they charge the interest
rate for the whole due amount for the last month.

Please do the needful to take the action and help me in reversal of my interest charges.
I will send you the necessary details based on your input.

Hi Priyanka Kumari here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till Aug-22) on 28-September-2022. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/[protected] dp chgs till Aug-22

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Iam a user of icic direct
I reffered icic direct to my friend.
He opened the account successfully, but i got the refferal amount of only 1 RS
But i should get 100RS on each successful refferal as per icic direct.
Please solve my issue as soon as possible.
I faced this issue with 2 refferals.

I run a small business, Fiserv Merchant executive called me and explained about the swiping machine it looked good as they explained that it 1 time charge of RS.3500+ RS.590 GST which brings the total to RS.4190 for 1 year and rest would be credit card and debit card charges applicable on all transactions.
It looked good, hence they arranged a POS Terminal. In the first 2 transactions the amount RS.4100 was deducted as a 1 year 1 time charge and later on they started deducting unnecessary amount stating that unnecessary VAS (Value Added Services) which were never requested by me.
First instance RS.7000 + RS.590 (GST) deducted.
I called the customer care and the executives on call do not respond properly and are very rude to customers, they say they've raised a ticket and backend team will call to resolve the issue.
The backend team member calls and they say that the amount was deducted incorrectly due to Amazon QR Subscription and the amount will be credited back.
Not even a single re was credited.
Second Instance RS.3500 + RS.396 (GST) deducted again, upon calling the customer care they say RS.1199 has been deducted for Sim Card Services which are non refundable and RS. 2000 deducted for Paper Subscription, which was never informed and neither my consent was asked.
Same issue again called the customer care executive said call back will be arranged and backend team will call back. No call received still and my amount is stuck.
This is like we're running the business only to pay to Fiserv IMS Services. The customer care is very bad and doesn't respond they hang the call even if the customer is talking.
This should be looked into immediately, they are planning to loot the customers by unnecessary charges without their consent and lying with people while providing the POS Terminal that, there's only 1 time charge of RS.3500 + RS.590 GST and later charging unnecessarily with unwanted VAS.
This isn't accepted with such a huge organisation.

Dear ICICI,
On 27th Sep, Rs 826 is deducted from saving saving bank account without my notice. Could you please explain the reason for this deduction.Also I am not using any additional service of Demat etc for which these money are charged.please share the email id to raise the concern and refund my money.

Ravi Mehrotra
[protected]

I. Have never used or active demate account. Without informing how did you dedicate change 826₹ .i want my money back as soon as possible.

Note:- stop theses type of activation. Explain not received deduction massages. Refund money

Hi Ricardo Shane Leblond here. 826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL A
UG-22) on 28-Sep-2019. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - DMC/[protected] DP CHGS TILL AUG-22

We people are here because of trust towards . But this is totally an unacceptable behavior from ICICI. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Contact number : [protected]

I have submitted my kyc documents on 12th Sep. On the very next day i got a mail that KYC updated successfully and went to bank to unfreeze my account and they have raised new debit card service request and said that with in 4 working days it will received. But that request has been rejected and I have been to bank more than 2 times now it is told that kyc request is processed successfully but my account is still debit frozen. Because of this i could not able use icici net banking and i am not able to draw my own money. I went to branch again they said no idea of this frozen account.

Need support from bank to unfreeze my account.

Hi ICICI Bank,

Sagar Gurav here. 826.00 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL AUG-22) on 28-Sept-2022. I have neither subscribed nor used my Demat account till now, not any other activities.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - DMC/IN[protected] DP CHGS TILL AUG-22 . Find attached snap for ref.

We people are here because of trust towards icici. But this is totally an unacceptable behaviour from icici. Don't ever do this without a customer acceptance, otherwise we can lose the trust.

Kindly refund my money at earliest

Regards,
Sagar

I have made a transaction through icici imobile app for paying my credit card current outstanding bill amt of 6829. The amt got deducted o stantly from my Axis bank account. But from ICICI i did not get any status, message or email regarding my bill payment. I need to know whether the payment got failed or not. As the amt is deducted from myAxis account. If there is so mutch glitch while paying the credit card bill amount in advance, then there is no point ofusing ICICI credit card. Please help me with this issue.

Details of payment
Payment to icici eazypay
Pay for
Payment done by phonepe
Sbi ACCOUNT ₹16, 500
UPI id : T2209221731389301757435
Date :22/09/2022
Sir, my issue is regarding to failure of payment. The amount was deducted from my account while making a payment for my college fee of ramanujan college Delhi university through eazypay icici gateway

In brief,
Actually the Matter is when I proceed to payment page after entering all the credentials o[censored]pi mode then the payment was transacted from phonepe and it was successful but the website shows an error message in which it is written that we regret the inconvenience and the payment was failed.
I contacted phonepe several times but they said that since the payment was successful the fault was from your end.
I want you to please refund my moneymoney that is incorrectly deducted from my account . I would be grateful if this would be resolved without any further delay . I am posting some snapshot of this incident that may help you to solve this problem.

Sir, I paid counselling fee through personal NetBanking of SBI to PTET JNVU Jodhpur. Total three transaction made on 17 septembar 2022 against chalan of PTET As first two transactions show fail in chalan and third one is shows success. The amount of first two transaction should be refunded but still not credited to my account.
Transaction referance no as follow
1. [protected]IGAOHXBW
2. [protected]IGAOHXKU
3. [protected]IGAOHXM003

Today I have received Rs.1097/- as Credit from ICIC0000186-RAROG But not sure what is this Credit about. I have a PL with ICICI for which EMI is getting deducted on time. Is this Credit related to this.

One of the worst support I’ve ever seen in my life, there is no professional manner to handle a customer, I shared multiple mails regarding from mail id that I didn’t received my reward points from April to August which is nearly 3000 but only it shows 600 in my netbanking, yes I know you migrated from payback to icici rewards but why are you not creditiing my reward points
Mobile -[protected]

I would like to bring into Notice that, An amount of Rs 1499 has been deducted on 26th September 2022 from my ICICI Bank without any confirmation through OTP or any other means. The message shows a standing instructions of Rs 1499 has been paid to VSI Amazon successfully.

I am providing snapshots of the issue for your reference. Please Help me get my money back.

ICICI Bank — Dcardfee

I have been an a/c holder of ICICI bank since 4 years.
I have noticed that they have charged Rs706.82 under this category DCardfee4102AUG22-JUL23+GS
I have never before formally/ informally communicated about these charges. After all these years I blindly believed all transactions are happening with my consent. I never expected that the a/c holder would be kept out of the loop from these hidden/uninformed charges.

Considering the lifestyle one has, not every one is in a position to keep track of such debits. Hence I request the authority to look into these charges over all these years since being an a/c holder and credit the amount as appropriate on priority.

Why all the time I need to pay these type of charges? Should I know exact reason for deduction
Similar transaction with amount and date:
ECSRTNCHGS050322_SR[protected].00 08/03/2022
ECSRTNCHGS050522_SR[protected].00 06/05/2022
ECSRTNCHGS240522_SR[protected].23 25/05/2022
ECSRTNCHGS240522_SR[protected]GST 157.73 08/06/2022
ECSRTNCHGS050922_SR[protected].30 09/09/2022
ECSRTNCHGS050922_SR[protected]GST 337.69 22/09/2022

My KYC for the EPFO account is being under verification since 2 weeks. It was rejected for the mis match of IFSC code(Since I changed the origin of my account). As I need some fund for emergency purpose. I’m unable to do any transaction. I tried with ICICI CUSTOMER CARE they didn’t help and I visited my branch they are clueless about it.Is there any way I can get help on this. I am helpless here. Please share a workaround as soon as possible.

I had gotten my phone number changed by visiting bank branch of icici. But OTPs still went to old number.

Upon visiting branch again, I was told to call customer care.

Customer care said that in back end its changed, but OTPs will come to new number within a week.

Im outside of India right now, my money is stuck with ICICI and Im not getting OTP its been 1 month of my phone change.

Need urgent help.

Hello,
I have purchased I phone 13 on[protected] from maple online store. The original price of the phone was INR 71, 900. However, there was an offer for paying through ICICI Bank Credit card and receive cashback of flat INR 6000 within 120 days of payment. I followed up from the store, they said I have to contact ICICI Bank. I tried to contact to customer care number but did not received any response. It has been 7 months since then but no cashback received. I have the order receipt and present the same. I request to please issue my cashback for the same. I hope I don't have to look for other solution for this issue.