I have made a Flipkart purchase using ICICI Bank credit card, however as i cancelled the product, the money got refunded back to my card 13 days before the due date and my outstanding was showing as '0'. However, after the due date i started getting missed payment notifications. They simply started charging me though there was no outstanding balance. I called up customer care (they attended my call after making me wait for 1 hr) and asked them why I was getting charged though there's no outstanding. They said that it's because, ICICI POLICY do not consider refunded amount as payment. This was shocking as I was not aware of this and they never informed me about this. I'm being charged though I never missed my payments. ICICI is cheating and trapping customers with these kind o[censored]nethical and fraud policies.
21apr22- Flipkart refunded amount in my credit card and outstanding was showing as 0.
3apr22- due date for payment is there's any outstanding.
4apr22- I was started getting charged and being harrased by ICICI by wrongly claiming i have Missed payments.
Jun 10, 2022
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 09, 2022
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a05cmt) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
Request you to needful on urgent basis update the case.