I received a call from an icici bank credit card agent through a personal number regarding an offer, i was told that i am being offered an increase in my transaction limit and in order to avail that i have to message ast yes to [protected]. In the name of increasing my limit she applied for a new credit card without my consent, she was then asking for details such as father's name and business name. I reckoned that there was something wrong so i contacted icici bank customer care and they told me that there is no such offer on my credit card, after realizing the fraud, i refrained from giving details but she forged a fake business name and processed the credit card application (makemytrip signature credit card), i also asked her that are there any monthly and joining charges?, she said there are no such charges, later i found out that there is a joining charge of 2500/- on that card. The agent's name is depti sharma, the phone number she used to call me is [protected] and used the number [protected] to contact me on whatsapp.
She used fraudulent methodology to take my consent through ast yes message and used it for her own benefit by processing a new credit card application, Please take strict action against her for doing fraud with customers. i am adding the screenshots of my whatsapp chat with the agent as an evidence.
if required please contact me through email.
email ID - a.[protected]@gmail.com
Jul 29, 2022
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2022
ICICI Bank Customer Care's response Dear Customer,
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yrc) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team