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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
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ICICI Bank reviews & complaints page 147

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S
shubham2022
Feb 17, 2022
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Address: Meerut, Uttarpradesh

Dear ICICI, Rs100 is deducted every month from my bank account in the name of IPRUGTP-NCA-SR

Kindly help in stopping these charges

Hoping for the best response
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Mar 04, 2022
Updated by shubham2022
It's been 14 days and there's no contact from your side, so this is how you address your clients requirements, what kind of services does this bank provide. really pathetic
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    A
    Ameena2082000
    from Jaipur, Rajasthan
    Feb 17, 2022
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    I made a payment of rs 1320 to rajasthan university from my debit card. The amount has been deducted from my account but the transaction failed.

    As last date is approaching so I have again submitted my fees.

    I request you to please refund my payment that's been deducted in first attempt.
    ICICI Bank customer support has been notified about the posted complaint.
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a008w6) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Rohit183
      from Delhi, Delhi
      Feb 17, 2022
      Resolved
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      Resolved

      Userid disabled due to security reasons.

      Unable to login to net banking
      Userid disabled due to security reasons....
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      A
      alokbaranwal
      from Bengaluru, Karnataka
      Feb 17, 2022
      Resolved
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      Resolved

      I am holding the icici bank account no.[protected] for last 16 years. Currently i am abroad and all of a sudden on 16th Feb 2022 my online banking access as well as debit card is blocked. I am unable to log-onto my account and thereby unable to make any transaction.I tried to call customer care multiple times from my abroad number and all i hear is the IVR "our customer care is currenlt attending to other customers". I wrote an email to principal Nodal Officer on email id [protected]@icicibank.com. I also called his office number, but no response at all. Its pathetic behavior from icici bank. I am feeling helpless. I would like to escalate this issue. There is no justification from them on why the access has been blocked all of sudden.
      Feb 18, 2022
      Complaint marked as Resolved 
      Called cust care and the executive unblocked my access to online account and also unblocked my debit card.
      ICICI Bank customer support has been notified about the posted complaint.
      Feb 17, 2022
      Updated by alokbaranwal
      My issue is resolved. Thanks
      Verified Support
      Feb 17, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sonuvvvv
        from Moradabad, Uttar Pradesh
        Feb 17, 2022
        Resolved
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        Resolved

        Address: Katghar mehbulla ganj, Near green field public school

        Dear sir / madam,

        I have purchased stocks from icici direct which was linked with my icici savings account.

        I have added funds from icici savings to direct (Demat account) and purchased the stock.

        I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.
        And these charges deduct every month.
        Please stop cut these charges
        15/02/2022 eba/nse n 2022030/[protected] dr. 61.90
        15/02/2022 eba/nse n 2022030/[protected] dr. 0.55
        16/02/2022 eba/delivery chrgs [protected] dr. 59.00

        Not getting refunded, please advise.

        Regards,
        SONU VERMA
        Mar 21, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 17, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          A
          aslamftp84
          from Fatehpur, Uttar Pradesh
          Feb 17, 2022
          Resolved
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          Resolved

          Address: Fatehpur

          I have ICICI ashirwad bond
          Mar 22, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 17, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0065a) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            J
            Jigarbhai
            from Idar, Gujarat
            Feb 17, 2022
            Resolved
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            Resolved

            I booking the ticket icici application but not confirm my ticket in the date 15/02/2023
            Please refund my payment in my credit card payment account application.
            I will two try Book the ticket but not confirm my ticket.
            My payment cut the payment rupees in IRCTC ticket 318.05 + 318.05 = 636.10 rupees
            Mar 22, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 18, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a009bo) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              Venugopalareddy chidipudi
              from Ongole, Andhra Pradesh
              Feb 16, 2022
              Resolved
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              Resolved

              Hi Team,

              My NetBanking UserId got disabled all of sudden. It never happened before h ave been using from 11 years and I tried calling lot many times the customer care number never connected. Felt bad unable to do any transactions as I am currently out of country. Have only NetBanking option.

              It will be great help if I can get resolved asap.

              UserId:[protected]
              Account name: C Venugopalareddy
              Account number:[protected]
              Temporary contact number (Canada): +1 [protected]
              Email: venugopalreddy.[protected]@gmail.com

              Thanks
              Venu
              Apr 3, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Feb 16, 2022
              Updated by Venugopalareddy chidipudi
              Why complaint status is mark as resolved?
              Verified Support
              Feb 18, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                A
                aadi784
                from DARBHANGA, Bihar
                Feb 16, 2022
                Resolved
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                Resolved

                Address: LAHERIASARIA,DARBHANGA, BIHAR

                Date of incident[protected]
                ICICI Gold loan acct. no.[protected]
                ICICI bank laheriasarai, Branch manager Mr. Sourabh and gold loan manager Mrs. Anuja Mishra sold my gold without any legal notice and bid process.Both corrupt employee get 2lakh each commision by private bidder.
                Mar 21, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 18, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Khandani Criminals; Father, Mother, Sister as well as Husband ??? Because I am aware that she never does anything without her Husband's permission. Composition of all other Ornaments in their Custody should be checked as those may be replaced with more copper containing Ornaments !!
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                  S
                  Shubham rathore 007
                  from Mumbai, Maharashtra
                  Feb 16, 2022
                  Resolved
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                  Resolved

                  Am an icici bank customer. Today[protected] ecsrtnchg charged 599 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                  Thanks & regards,
                  Shubham Rathore
                  Mar 29, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 18, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    peeta sriteja
                    Feb 16, 2022
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                    Account number:[protected]
                    Transaction amount: 1899/-
                    Transaction date: Feb 09 2022.
                    Without any permission. I'm not a part of this policy, Requesting you for refund.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a003vt) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      I
                      Ishita22
                      from Bharatpur, Rajasthan
                      Feb 16, 2022
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                      Today i have randomly checked my bank account and i saw on 16 feb the amount of 1899 for PPL/WPP_SR [.]_Renewal is being deducted unsusally without any information But i have never enrolled for such plan . How can you deduct amount without any confirmation. So please help me get back my money as soon as possible . Amount deduction without our consent is not reasonable please cancel the policy as i don't neend it .please try to clear this as soon as possible .As a student who stays away from home, this is a big amount. So please help me get back my money as soon as possible.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a002w5) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        W
                        wilferd prakash
                        Feb 16, 2022
                        Resolved
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                        This is Prakash and im using ICICI bank account[protected] for past 10 years and I was holding ICICI credit card and it was removed without my knowledge and after that I was getting mail now and then about my min due and I wil pay the same but past 8 month I'm not receiving any updates on min due but after getting call I paid min due past 2month before. Without knowing the min amount and statement how can u expect me to pay for card but even though if I get any mail I was paying but all of sudden my account went negative of 25000 . Its not my mistake without knowing what amount to pay how come u expect me to pay, even i cant access the statement in I mobile too . As a family man this creates a mental torture for stopping my spending for basic day today needs too, thus kindly remove the negative amount and let me Know the min due to be paid and as usual will pay within 3 days of receipt of mail, hope u understand the situation and as a long time customer need ur support for the same . I contacted customer care but they said to pay total we will release the lien .I had mailed to customer care too.
                        Mar 20, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 16, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Aditya_shaw
                          from KOLKATA, West Bengal
                          Feb 15, 2022
                          Resolved
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                          Resolved

                          I was charged Rs.590 from ICICI Bank on 15th February, 2022. The detail showed that I was charged for ecsrtnchgs130222. There was no call or no text confirmation or any information related to it.
                          Kindly look into the matter. Looking forward for a speedy solution.
                          Mar 19, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 16, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            shubhamp369
                            from Mumbai, Maharashtra
                            Feb 15, 2022
                            Resolved
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                            Resolved

                            Address: MUMBAI

                            Hi, My name is shubham pandey, I have 2 credit card from icici with merge limit, last month I got a insurance from a 3rd party company for 45600 which was deducted from my limit, after that I cancelled the insurance, and that amount was refunded and my limit was restored. as the bill was generated I called and asked do I still have to make the payment for the bill generated as the deduction was refunded, the executive asked me to make a payment as bill was generated and asked me to call back after that so he can refund that amount or as I mentioned that I have to use that money to make payment on my other credit card so he proposed an idea that he'll transfer that amount from one card to another. to which I agreed, after making payment I called him and asked him to reimburse the amount to which he took a request and my extra paid amount was transferred to my other credit card. Now I have received a late fees charges on the same account. I called them they took a request but now they are saying that we won't be able to refund that amount as you asked for transfer after the payment. after going back and forth, the person agreed to raise a request for refund. but also told me the GST wont be refunded. why I will pay even 100rs extra if I made my payment on time. This is not a professional way of handling any customer, I have always made my payments on time. I have been using credit card for more than 1 years now. I had axis card from which I never got any issues like these.

                            Date: Feb 2022

                            Please Note: None of these idea was proposed by me, it was proposed by the executives.

                            Request No. SR[protected]

                            Please find Cred SS from which I made the payment, Axis bank through which I paid, and ICICI credit card statement.
                            Payment was of Rs. 2633.71
                            Mar 19, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 15, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              rsd0301
                              Feb 14, 2022
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                              I placed an order on Swiggy App on 31st December 2021 and made online payment through Google Pay App, but the order got cancelled for some reason. The Order no is #[protected]. Swiggy has already initiated the refund but the amount still hasn't been credited to my bank account. Kindly refund my money at the earliest.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 15, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0004d) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Feb 20, 2022
                              Updated by rsd0301
                              Sir/Ma'am,
                              What is the meaning of {protected}@icicibank.com? How am I suppose to understand your email id? Kindly guide me through this.
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                                P
                                priyanka k l
                                Feb 14, 2022
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                                I had purchased ICICI Ashirwad deep discount bond (Option 1) on 15th July 1996. Now please provide step by step procedure to redeem the same. We are unable to process it online.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (997274) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  sibypaul
                                  from Delhi, Delhi
                                  Feb 14, 2022
                                  Resolved
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                                  Resolved

                                  I was charged a hefty interest amount of INR 6, 043.94 plus IGST of INR 1, 087.91 although I paid INR 1, 08, 000 (on the outstanding amount of INR1, 12, 496.98 before its due date) on my credit card statement dated January 23, 2022. I placed a complaint with the bank and the bank gave a standardized reply

                                  If the Minimum Amount Due (MAD) or a payment less than Total Amount Due (TAD) or no payment is made, interest charges are applicable.

                                  Rate of interest of 3.4% per month is charged based on the following criteria:

                                  ᄋ On the transactions in previous statement from the respective transaction date till the statement date
                                  ᄋ On the total amount outstanding from the statement date till the part payment date
                                  ᄋ On the remaining amount outstanding balance till the next statement date
                                  ᄋ On the fresh purchases done thereafter, till the next statement date.

                                  I asked for a breakup of the interest charges. It is been more than 10 days and I am waiting

                                  I am wondering why such a huge amount? Kindly look into this matter and give me a reasonable resolution, at your earliest
                                  Mar 19, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 14, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (997277) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    D
                                    dipti12
                                    from Mumbai, Maharashtra
                                    Feb 14, 2022
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                                    Address: ICICI Bank, Mumbai MIDC andheri esat

                                    Amount deducted via ADTPSLSIPG_[protected] ON 14th Feb 2022 from ICICI Bank account of Amount Rs. 1600.23. Need your help to get the amount bank .
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (996216) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      anmolrana
                                      Feb 14, 2022
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                                      Address: CHANDAUSI

                                      My account is closed aur na hi Mujhe balance mila hai please solve my problem my account number[protected]...ph [protected]
                                      [protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (996230) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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