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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 147

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S
substitute account
Jun 27, 2022
Resolved
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Resolved

Monday, 27 June 2022, I applied for icici mine savings account and they asked to deposit 25, 000 and I did it, but after I deposited the sum, they showed me a page saying "Your account details have been captured. Bank will get back to you in 4 days with the account number" Insted of video kyc, so I tried to track my application but nothing comes out, I didn't get any sms nor any email. I tried to contact their customer support but I need an account number to do that which they didn't gave me. I am a student and 25, 000 is a big sum for me, please give it back.
Jul 30, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080r2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    G
    go7wtham
    Jun 27, 2022
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    I am an ICICI account holder. On 26th June 22, my account got deducted as "CashTxnChgs-Branch-May22+GST" charges for Rs. 463.14.

    I didn't receive SMS alert or email. Then why should pay for SMS alert

    This is a scam.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yry) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sidharth23@
      from Dhanbad, Jharkhand
      Jun 27, 2022
      Resolved
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      Resolved

      I have open an icic mine savings account while during the process they took initial fundings of 25000-/ and I have done my initial fundings of 25000-/ after that I didn't receive my account opening details I'm concern and really worried and lots of anxiety I can't sleep at night😬😓😓 I am student I don't know how tell my parents about huge loss of my father money
      Jun 28, 2022
      Complaint marked as Resolved 
      Icic bank first send me a mobile message and then after they sent me email for further video kyc process it done
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 28, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080pu) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        monu uniyal
        from delhi, Delhi
        Jun 26, 2022
        Resolved
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        Resolved

        Due to some financial problem I have missed my credit card payment on due date every month but i will pay every month minimum amount due to manage all EMIS also . I have explained this to the executive PHONE NO. - [protected]/ [protected] but she wants money 2 times in one month how it is possible to pay 2 amount in one month if i get salary is on one time comes he /she forcefully blackmail me to pay right now they dont care she /he also told me that help and beg to someone but they want amount otherwise they call my refrence and apart from that She also threatened and call my contact list of family and friends and misbehave with that persons also to talk about card payment . I told her that I need more time but she keeps on threatening, and sending me fake msgs also by fake legal team to blackmail me . so i request you to kindly take action on urgent basis with these kind of reprensentatives /executives. i already complain on icici customer care but they told me that they cant help me to control these things pls do the needful

        REGARDS
        SAKSHI UNIYAL
        [protected]
        Aug 1, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 28, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Devnder
          from Jind, Haryana
          Jun 26, 2022
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          Address: Jind

          Above subjected charges deducted from my account from last 6 months, no any intimation given to me with msg or calls. It's a salary account.

          Other transactions msg are received by ICICI but this was not disclosed by ICICI.

          More than 3 thousand money deducted by ICICI bank with out any intimation .

          This is clear cheating .
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yrc) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            U
            unknown776688
            Jun 26, 2022
            Resolved
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            Resolved

            I received a call from an icici bank credit card agent through a personal number regarding an offer, i was told that i am being offered an increase in my transaction limit and in order to avail that i have to message ast yes to [protected]. In the name of increasing my limit she applied for a new credit card without my consent, she was then asking for details such as father's name and business name. I reckoned that there was something wrong so i contacted icici bank customer care and they told me that there is no such offer on my credit card, after realizing the fraud, i refrained from giving details but she forged a fake business name and processed the credit card application (makemytrip signature credit card), i also asked her that are there any monthly and joining charges?, she said there are no such charges, later i found out that there is a joining charge of 2500/- on that card. The agent's name is depti sharma, the phone number she used to call me is [protected] and used the number [protected] to contact me on whatsapp.
            She used fraudulent methodology to take my consent through ast yes message and used it for her own benefit by processing a new credit card application, Please take strict action against her for doing fraud with customers. i am adding the screenshots of my whatsapp chat with the agent as an evidence.
            if required please contact me through email.
            email ID - a.[protected]@gmail.com
            Jul 29, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 28, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Anubhav 007.cool
              Jun 25, 2022
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              Address: Begusarai

              I was applying online today to open an insta savings account. I applied for everything online and was asked to make a fixed deposit of Rs 25000 there.I also put its complaint and mailed it. Posted a complaint on Twitter Complaint posted on Instagram too but no one is responding properly. That's why I am putting a complaint here that you guys will try to understand my problem.Did ₹25000 fixed deposit successfully, after that page time out and neither I got my account number nor my debit card number and when I talked to customer care he is ready to tell anything are not happening.And if you guys are not capable about solving the problem then get my refund as soon as possible.
              Jun 25, 2022
              Complaint marked as Resolved 
              Refund my money or provide mee link on mail to complete my account opening process and kyc process
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 26, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x70) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Jun 27, 2022
              Updated by Anubhav 007.cool
              Today it has been three to four days for me to complain and I have given all the details four to five times on the mail. But there is no response from the bank side. Please you guys take some action on that. Those people are not ready to understand anything. Doesn't understand the value of the customer. He has never understood the problem of the customer and will never understand. please you guys understand a little bit and sort out my problem
              Jun 27, 2022
              Updated by Anubhav 007.cool
              They make a voice call and mail and ask what proof you have. You share your proof with me. I have shared proof everything four to five times. Despite that my refund has not come yet. Point out that the customer's money has nothing to do with these. When these people are not capable. To open an online account, why do we still open an online account? There is no value of ₹ 25000 for cheating the customer?
              Sir how did you get your money back? Please help me, I am a student and need the 25000 for emergency work. They don't let me talk to a customer support staff too.
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                V
                vivek.rajak
                from Mumbai, Maharashtra
                Jun 25, 2022
                Resolved
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                Resolved

                Dear Sir,
                I am facing the issue that bank is deducting surcharge when I am using my coral credit card for fuel filling.How can they charge without our knowledge?It's totally cheating by the bank.
                Regards
                Vivek Rajak
                Aug 12, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 26, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x77) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  Harendra.Sharma
                  from Meerut, Uttar Pradesh
                  Jun 25, 2022
                  Resolved
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                  Resolved

                  Recently, I have changed my bank details for KYC approval on EPFO Portal (UAN No.[protected], but it is still showing Verification under process.

                  I am unable to do the PF transaction unless it's completed. Please take action and help me to complete the verification.
                  Sep 24, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 26, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x7c) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Jun 27, 2022
                  Updated by Harendra.Sharma
                  With reference to my complaint, someone (Abishekshukla22b) message me and asked my registered mobile no. as per attached screenshot. Please confirm whether he is bank representative or not.

                  https://www.consumercomplaints.in/profile-4386050

                  Jun 28, 2022
                  Updated by Harendra.Sharma
                  What does it mean of [protected] in email provided by Bank. Please provide complete email ID or email me on [protected]@gmail.com.
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                    Sanku Boruah
                    Jun 25, 2022
                    Resolved
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                    Resolved

                    Address: Lattakoojan tea estate, Golaghat, Assam

                    On June 22nd & 24th Rs. 3431 & Rs. 501 got deducted citing the reason CashTxnChgs-branch. There has been no intimation about the deduction and for what reason i am still unaware of it.

                    Kindly look in the matter at the earliest.
                    Jul 28, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 26, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Ajay Pulikot
                      from Nilambur, Kerala
                      Jun 24, 2022
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                      Address: ICICI BANK NILAMBUR, malappuram dist.

                      My account[protected] has been deducted with Rs.283.20/- (cashtxn chgs-branch may22), on 22/06/22. As there is no reason for deducting such huge charges, and no notification was send to the account holder, the bank is liable for a refund of the same, with explanation to why such actions were taken, as soon as possible.
                      Aug 1, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 26, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        T
                        tmy348mane
                        from Baramati, Maharashtra
                        Jun 24, 2022
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                        I have booked hotel using Goibibo portal but planed has changed then I had to cancel my booking.And I cancelled it in cancellation period.Goibibo is showing it has procymy refund but it not reflecting in my ICICI account and payment has made using UPI
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 26, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x7l) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Jun 29, 2022
                        Updated by tmy348mane
                        I didn't understand your email
                        I am not getting email address correctly [protected]@icicibank.com it is showing enter valid email address
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                          S
                          santhoor
                          Jun 24, 2022
                          Resolved
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                          Resolved

                          Without my intimation they have deducted dcardfee money. I want my money to be credited to my bank account immediately.
                          Jul 27, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 26, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x8w) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            Mr Vishal Garg
                            Jun 24, 2022
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                            Dear Sir,

                            I Worked With ICICI Bank From 10/11/2021 To 02/03/2022.

                            After Leaving ICICI Bank, I Am Not Currently Employed Anywhere.

                            I Want To Withdraw My PF Balance Of Rs. 15340 But EPFO Site Is Showing That ICICI Bank Is Exempt From PF.

                            UAN No.[protected]

                            Moreover I Want To Deactivate My UAN Number And Have New UAN In Case Of New Employment
                            ICICI Bank customer support has been notified about the posted complaint.
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                              K
                              Karim9
                              from Aurangabad, Maharashtra
                              Jun 24, 2022
                              Resolved
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                              Resolved

                              Address: Azad chowk Aurangabad Maharashtra

                              Hello sir/mam
                              I applied for ICICI Bank credit card but
                              This is ridiculous if you are asking for 3 moths salary slips for ICICI Bank credit card this should be noted in which act they are asking for salary slips and take a strong action against ICICI Bank policy this all happens on there agent call after uploading documents adhar pan etc.
                              Even though any other bank doesn't ask for salary slips

                              Kindly look into matter seriously

                              You're Faithfully
                              Khan Abdul Karim
                              Jul 31, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 25, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07u21) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                Nitikajag
                                from Delhi, Delhi
                                Jun 23, 2022
                                Resolved
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                                Resolved

                                Address: ICICI Bank Mukharejee Nagar, Delhi

                                From 7 June 2022 icici Bank deducted my Rs. 1, 579 money using the name of ECS without informing me and I am not accepted any deduct charges request from bank. I have no card charges nothing attached to my account then why deducted. I want resolution and my money back within 24 hours...

                                A/C no.[protected]
                                Name - Nitika Jagrit
                                Jul 30, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 25, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Surender151078
                                  Jun 23, 2022
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                                  Address: VPO. Gharwal, Teh. Gohana, Distt. Sonipat, Haryana

                                  We are an existing customer of your esteemed ICICI bank at the Gohana branch. Our present loan account is[protected]. We have been associated with the bank for a long time and we have made all installments on time and will also do so in the future.
                                  Now, the issue is regarding the previous loan account[protected] which belonged to our father, and our father expired from hazardous disease cancer during the lockdown period. Even in the lockdown, we paid installments timely. After lockdown, we visited the branch to transfer the loan account to all dependents. Initially, the bank manager asked to return the loan amount with interest and penalty. He assured us that the penalty amount would be refunded to us. We paid the total amount with the penalty to the bank. After that, we received a loan again. When we didn't receive that amount for a long period, we met with the bank manager, he told us that your penalty amount has been approved by the bank but due to a closed loan account I unable to pay this amount to you.
                                  We request you to kindly solve my problem. It will be a great mercy.
                                  Thank you,
                                  Sincerely
                                  Virender Singh
                                  Anil Kumar
                                  Surender Kumar
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 25, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Jun 30, 2022
                                  Updated by Surender151078
                                  Dear Sir/Madam

                                  I didn't get any response to my complaint till now.
                                  Jul 14, 2022
                                  Updated by Surender151078
                                  Dear Sir/Madam,
                                  I rose a complaint against my loan account. now it got over 15 days and I didn't get any revert regarding my complaint. Please, let me know its status.

                                  Yours sincerely,
                                  Surender Kumar
                                  A/c[protected]
                                  Dear Sir/Madam,
                                  I rose a complaint against my loan account. now it got over 15 days and I didn't get any revert regarding my complaint. Please, let me know its status.

                                  Yours sincerely,
                                  Surender Kumar
                                  A/c[protected]
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                                    H
                                    Haja24887
                                    Jun 23, 2022
                                    Resolved
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                                    Resolved

                                    Hi Team,

                                    Account Number:[protected]

                                    I am ICICI account holder, June'22 month my account got deducted as "CashTxnChgs-Branch-May22+GST" charges without my knowledge.

                                    22 Jun'22 - Rs 472

                                    I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer and debited the money. I am really worried about this deduction.

                                    I want you to refund the amount, without customer knowledge debiting the money is showing the cheap behavior. You are charging SMS alert, but not receiving messages for this kind of scam. If you don't resolve this. I will go to your higher authority people and escalate about it.
                                    Jul 27, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 25, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      srinagavalli gorre
                                      Jun 23, 2022
                                      Resolved
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                                      Resolved

                                      Hi team,

                                      I have not opted any policy from ICICI Bank but 1899 got deducted from my account on 20/6/2022. PPL/WPP_SR[protected]_Renewal policy. This is not at all correct with out the knowledge of the customer you people are deducting money under the name of PPL/WPP_SR[protected]_Renewal policy .I have not opted any policy please send my money back.

                                      Thanks,
                                      Srinagavalli Gorre
                                      Jul 27, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 25, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07u2a) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        Sibashish01
                                        Jun 23, 2022
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                                        Address: kailashahar Unakoti tripura 799277

                                        Recently I have opened an saving account in ICICI Bank. They took 10000 as deposit. After few days, on 23-jun-2022 they took 588.82 Rs as Picture Drcard joinfee+Gst . Even I didn't get any sms regarding the deduction . Surprisingly even the Agent who helped me to get onboarded didn't mentioned anything about the same .
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07u2f) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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