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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 148

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J
jeyaprakash2in22
from madurai, Tamil Nadu
Jun 23, 2022
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Address: 145 valluvar colony old natham road madurai

I am ICICI account holder, June'22 month my account got deducted as "CashTxnChgs-Branch-May22+GST" charges

22 Jun'22 - Rs 473

I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.

I want to refund this. Its worst management. You are charging SMS alert, but not receiving messages for this kind of scam. If you don't resolve this. I will go to your higher authority people and escalate about it.
ICICI Bank customer support has been notified about the posted complaint.
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    Rishitha rish
    Jun 23, 2022
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    I have purchase iphone 13 on march 9th 2022 from imagine store Mysore using ICICI debit card.. the offer said that I would receive the cashback to my account within 3 months it’s been close to 120 days not n not received a single penny.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07ryp) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      saiprakash reddy
      Jun 22, 2022
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      I really regret, frustrate for having an account in icici. My account got freezed last month without any prior notice, sms, or mail. And I have visited to the bank 4 times since last month(literally a month) and the issue is still not resolved.
      Every time I go they take the proofs from me saying it will be resolved in 2-3 days and it's been 1 month it's happening.

      I just don't want to continue anymore with this bank.
      Please return my money or resolve the issue immediately.

      I rate 0/5 for ICICI bank services towards customers.
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        SAKSHI GAIKWAD
        Jun 22, 2022
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        Address: K-6, Giriraj housing complex , bijalinagar, Chinchwad ,pune

        Money is deducted from my account with just 3-5 days . More amount is deducted before, i printed a mini statement where I got to know this.The account is under my mother's name. I didn't receive any notification about it nor any sms after deducting. It's not a small amount that I can ignore . This is totally fraud event . My account was stuck on 0 balance. I was not know that these charges a deducting and leaving my account on 0 balance . I want all the deducted money back in my account. Or else I can take a legal action against this as I didn't receive any notification before and after deduction.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07qdx) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Roshni Hegde
          Jun 22, 2022
          Resolved
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          Resolved

          I want all e-copies of my email/call/complain tickets communication done with the ICICI credit card department in the last 3 years. I want it on priority to expedite my loan approval process. Please Help
          Aug 4, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 24, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07u29) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Shweta awasth
            from Mumbai, Maharashtra
            Jun 22, 2022
            Resolved
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            Address: Mumbai

            Stating that my account was debited by Rs 40000, from my account. This transaction was made on 3/06/2022. I complained to the bank about this transaction within 15 minutes and blocked my Credit card immediately. That time they assured me that the transaction was declined by the merchant account.
            Since the confidential information regarding the non deliverance of my credit card was leaked & my phone no was also shared with the scammer & it’s not possible without the help of a insider so I’ll be proceeding with criminal breach of trust! Also I didn’t have the physical possession of the card & as u can check I emailed your executive Ashwin ingle to deliver my credit card to my current residential address still the card was dispatched to my old address deliberately & since I was not using the card I won’t be paying any dues as you can clearly see from the transactions done & I reported it within 15 minutes so also as per rbi I’m not liable.
            Jul 29, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 22, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07po2) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Rahul20hwm
              from Jaipur, Rajasthan
              Jun 22, 2022
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              I have updated ICICI bank account number in my PF account. It is pending for KYC verification from last 2 weeks.

              Please approve the KYC information at the earliest.

              Thank you.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07poo) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Ashish.S.Bhatt
                from Anand, Gujarat
                Jun 22, 2022
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                Address: Vadodara

                Dear all,
                date : 21.06.2022 traveling from vadodara to anand return trip arround 6:30 and I have balance in my fast tag Account arround 80Rs. Which is recharge in afternoon arround 12o'clock. On toll plaza bank reflected low balance and that's why I have to recharge more 200 Rs and wait arround 30 mitues even though I have enough balance.
                1) If Balance available then it should be reflected.
                2) No Interest Provide for Advance Balance
                3) Due to Waiting and Frustration if any thing happen then Who is Responsible ( ICICI, IRB Infra OR NHAI ).
                Here, I attached screen shot of all Messages received From ICICI For Toll Transaction.
                Thanks
                ICICI Bank customer support has been notified about the posted complaint.
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                  K
                  Karan56@
                  Jun 22, 2022
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                  Yesterday i got a offer letter mail from icici..but i dont know the name of my Recruiter also dont konw the phone number ..i tried many times in official hr nnumber but no response from there end .so tell me how can i resign my previous company if there was no security
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    Sur22
                    Jun 22, 2022
                    Resolved
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                    Resolved

                    I have applied for the Amazon pay ICICI Bank credit card on 14.06.2022, on same day I have uploaded my last three months bank statement along with last month salary slip but next day I when i check my application status I noticed that "place resubmit your income documents and ensure that the income documents are complete and clear images uploaded "
                    I uploaded the documents three times but the problem is still facing now. This is disgusting experience with ICICI Bank.
                    So, place kindly solve the problem as soon as possible
                    Jul 28, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 25, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07u3o) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      C
                      Call team-850-98-84596
                      from Delhi, Delhi
                      Jun 22, 2022
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                      Address: Delhi

                      My card not working... Ajakkssaa
                      ICICI Bank customer support has been notified about the posted complaint.
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                        P
                        Parwinkumarkkkt
                        from Delhi, Delhi
                        Jun 22, 2022
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                        Address: Delhi

                        Call team.. 0850-988*4596-///())) card not working please Oneblock my card... Ansejjjsja
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          ShraddhaGovekar
                          Jun 21, 2022
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                          This is second time I am submitting Consumer Complaint for same issue, as I still not received any resolution from ICICI Bank and they are not updating anything on my last complaint.
                          I need to update contact details for my Savings account with ICICI Bank. This Savings account was digital banking account by ICICI and converted to savings account in Nov'21. I am unable to access my saving accounts since contact details are not updated. I visited ICICI Bank branch for same and submitted KYC documents. But branch staff is unable to help as they don't know how to update details for digital banking account. Even after multiple follow ups with branch and customer care, I haven't received any help. It's been over a month, I am following up and there is no resolution. It's a simple ask to update contact details, for which I have already submitted documentation.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 27, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yrj) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Jun 28, 2022
                          Updated by ShraddhaGovekar
                          Could you please confirm the email? It is showing as [protected]@icicibank.com in above comment.
                          Is it consumer.[protected]@icicibank.com ?
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                            S
                            sukhwinder kumar bhagat
                            from Ludhiana, Punjab
                            Jun 21, 2022
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                            Address: hno-174, sanjay gandhi colony,

                            Hello Sir/Madam,

                            ICICI Bank had auto deduced 1899.00 from my account on 30/03/22 as (PPL/WPP_SR[WPP_SR[protected]]_Renewal of Policy). I never accepted any policy on as (PPL/WPP_SR[WPP_SR[protected]]_Renewal of Policy) and I don't have any idea of the policy. Pls, refund the money back to my account. I don't want any policy from ICICI Bank right now. Kindly do the needful.

                            Regards,
                            Sukhwinder Kumar
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07pxm) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Ar. Rajas Kshirsagar
                              Jun 21, 2022
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                              Address: Mumbai

                              I have bought the SBI Perpetual corporate bond 8.75 through ICICI Direct 2 years ago with the assurance that you can withdraw it whenever you need. I have received proper interest on it in this tenure, however today due to financial urgency, I am in need of that money. Because It is a big amount, I can't sell directly from my demat account so had to call up the customer care. But after repeated calls, no satisfying solution was given. Then I landed up in ICICI Direct Bhandup (Mumbai) Branch office, where I was assured that i would be able to sell it within 1 week. When I followed up, there was no response to my calls and messages. The guy at the branch cuts my call whenever I ask him about progress. Absolutely hopeless customer service from such a reputed bank. The employees are clearly irresponsible and don't care about your money. Today even on this day, i have tried all options to contact them but received no concrete help, not customer care nor branch employees. Just imagine this for a while, that your hard earned money is logged in a bank, and you can't remove it when you need it. What will be your condition? I don't know whom to contact now, who can help me withdraw my hard earned money from this bank.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                R
                                RAMESH SOMAKKALAVAR
                                Jun 21, 2022
                                Resolved
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                                Resolved

                                Address: at post bilahalli, Ranebennur Taluk, Haveri Dist

                                This has reference to below mentioned funds which have been transferred through UPI. I, Ramappa Somakkalavar, certify that I entered the wrong account number while doing the transaction and it has resulted in transfer of funds to another account (unintended beneficiary). The intended beneficiary of the transaction is Ramappa Somakkalavar, having an account no.[protected] held with ICICI Bank.
                                While transferring amount from Paytm Wallet to ICICI bank i entered wrong account number, enclosed Paytm wallet reference number is for your reference.
                                Date of TXN Beneficiary Bank Beneficiary IFSC Code Beneficiary Name Beneficiary a/c no wrongly entered while transaction Correct Beneficiary a/c no UTR No./Bank Txn id Amount
                                [protected] ICICI Bank ICIC0002816 Ramappa Somakkalavar [protected] [protected] [protected] 10000
                                [protected] ICICI Bank ICIC0002816 Ramappa Somakkalavar [protected] [protected] [protected] 15000

                                I request ICIC Bank Ltd to take up this matter beneficiary with branch for reversal of the above transaction and credit back into my account.
                                Thanking you,
                                Yours Faithfully
                                Name and Signature:- Ramappa Somakkalavar
                                Regd. Mobile number: [protected]
                                Jul 28, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 23, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Shivani Mulik
                                  Jun 21, 2022
                                  Resolved
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                                  Resolved

                                  Address: Satara

                                  From 11th April 2022 icici Bank deducted my Rs.1778 money using the name of NACH_AD_RTN without inform me and I am not accepted any deduct charges request from bank. Whenever i credited my balance on icici account within a second always it was deducted. I want resolution and my money back within 24 hours.
                                  Jun 21, 2022
                                  Complaint marked as Resolved 
                                  No my complaint still not resolved. I spoke with icici Bank they said bajaj requested them to bounce my emi so they deduct my money but I already pay in advance emi. Email id- [email protected] Please resolve my complaint as soon as possible
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Jun 21, 2022
                                  Updated by Shivani Mulik
                                  From 11th April 2022 icici Bank deducted my Rs.1778 money using the name of NACH_AD_RTN without inform me and I am not accepted any deduct charges request from bank. Whenever i credited my balance on icici account within a second always it was deducted. I want resolution and my money back within 24 hours.

                                  Verified Support
                                  Jun 21, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Jun 25, 2022
                                  Updated by Shivani Mulik
                                  Hello sir/mam,
                                  I sent email to icici Bank, Bajaj finserve loan statement and BAJAJ FINSERV Reply on this NAACH_AD_RT charges they didn't apply me any bounce charges and they sent request to bank it was auto command. Icicibank customer care executive said me if I give this confirmation from bajaj after that they will refund my money. I send email to bank regarding confirmation and loan statement. So, basically it was not my fault without reason icici Bank deducted my charges and now they are not giving me Reply on my mail. I want my refund back from icici Bank.
                                  Jun 28, 2022
                                  Updated by Shivani Mulik
                                  Hello sir/ mam,

                                  Icici bank reply me and they refuse to give me my deducted money back as said it is centralized process Naach charges applied because of my emi was bounce as there system said but vit was not my fault. If anyone have mistaken its Icici bank either Bajaj Finserv in that case why I suffer financially and Icici bank deducted my money over the rule more than penalty and said they deducted my amount was correct. This is very disappointed.
                                  They are not accepting there mistakes I said, them I paid my EMI in advance but they are refused to give my money back. In all this scenario I am not applicable for any penalty or charges. I am requesting to consumercomplaint.in please help me to give my deducted money from icici Bank.

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                                    Chaithra Supadya
                                    Jun 20, 2022
                                    Resolved
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                                    Resolved

                                    Am an icici bank customer. Yesterday 19-06-22 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                                    Jul 22, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 21, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Deepak_Mishra99
                                      from Mumbai, Maharashtra
                                      Jun 20, 2022
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                                      Dear ICICI Bank,

                                      I had booked a ticket from your Imobile app in Nov 2019, for June 2020. This was booked by Tapzo on your app.

                                      The flight was cancelled and the amount was refunded by the Airline to Easemytrip.

                                      But, Easemytrip has kept this refund amount with them as Tapzo was shut down.

                                      Easemytrip has kept this money with them since April 2021, I am taking regular follow up but they are not providing.

                                      Pls discuss with GoNuclei and provide me my refund.

                                      PNR YCG24.

                                      Kindly provide the refund urgently.

                                      Thanks!
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,
                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07m6k) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Dear Customer,
                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07m6k) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Kamal07121993
                                        from Bengaluru, Karnataka
                                        Jun 20, 2022
                                        Resolved
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                                        Resolved

                                        I am Kamalayya and without any notification suddenly Rs.590/- deducted from my account. NACH_AD_RTN_CHRG~IPRUMF like this mentioned in details.
                                        Please tell me what should i do and
                                        The bank is deducted more than 5times of 590 rs without giving me any message or any deduction messages.because of this i cannot put any amount in my account when ever i put some amount after some time automatically bank is starting deducting amount. Such a shame for customer.waste Bank
                                        Jul 26, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 21, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,
                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07nst) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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