ICICI Bank Complaints & Reviews

I don’t know why the hell the are charging me 590 and 456 many times And total of 2100. Please refund my money and do the needful asap.

826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL SEP-21) on 27-OCT-2021. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

PLEASE REFUND MY MONEY IT IS FRAUD...

MY ACCOUNT NO.[protected]
MOBILE NO. - [protected]

Hi I am Snehal Wagh,

There are DP charges that are deducted from my account twice till now. Recently 826rs was deducted and earlier around 900rs was deducted.

I have never opened any demat account nor did any transaction as such.

Please help to reverse this charges ASAP.

Thank You!

Respected sir/Mam
I am an account holder of ICICI.There has been 706 rupees deducted from my account on 28/10/21. There is illegal transaction DCardfee1972OCT21-SEP22+GST.
I need the explanation for this transaction by the bank without prior information and permission.
Thank you
Dr. Juhi

It shows in my account that I have a Customer relationship manager for me. I have whatsapp message from the person also if any help needed I should contact.

But unfortunately never got any support. I suggest ICICI bank not show this fake support for any customer.

Hi,

from my icici account, there is 20000rs debited w.r.t the below transaction details, CMS/[protected]/ADTPSLSIPG__[protected], It was happened after HDB Financial loan debit.

Kindly help me to get my money back.

Regards,
David Jebakumar

My name is Abhas
Ranjan and my ICICI account got debit with 482 rupees without any message of deduction. When I called customer care they told it is related to Demat account. But, I never used a Demat account from the date I opened the Savings account in this bank. I am not aware that I have a Demat account with ICICI Bank and never did a trade or transaction with this Demar account. But still my account got deducted with 482 rupees.
Please help me in closing this Demat account and refund my money.

Vacation and will be in the address and I'll send you the address and I'll send you the address and I'll send you

Dear Sir/Madam
I am Anirban Garai. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till Sep-21) on 26-oct-2021 without any notification. I kept my balance for ICICI SIP deduction and because of this 826rs charges my SIP have been failed.

I never been charged/deduct money for this during my using of ICICI account and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

I need justice and return my money back. Also please tell how can i continue my ICICI SIP that failed because of low balance My account number is[protected] .

This is completely unacceptable and please refund my amount. My phone number is [protected]

Hi Team,

There has been a transaction(deduction) in/from my bank account without any intimation. The amount deducted was 826 towards Demat. However, I have not used Demat services from ICICI any time not sure how bank has deducted the amount for service which I didn't avail. The worst part of this transaction is, this was not informed to me and it was directly deducted.

Upon checking my statement I realized that there is a transaction of 826 as Dmc/ dp chgs till Sep-20.

Could you look into this and make sure that the amount is credit back to my account.

Thanks,
Sadeq.

It's been more than one week I'm chasing with ICICI support team to release the hold on my inward remittance, even I provided all the necessary documents I have (SR[protected]. If I call the customer service, they don't anything about the current status of my transaction. If I send an email, the customer service agents respond with pre-made responses. Extremely bad support, not even helping to resolve the issue. I'm planning to stay away from this irresponsible bank by closing my credit card and bank account.

This year(Oct 27th )826/- rs is deducted from my account without any alert message. While taking the demat account mentioned as no charges for account. But still this charges are applied and debited from my account. Dmc/ dp chgs till sep-21 is shown in the statement. So please credit the amount which has been debited so far.

I have saving bank accounts in ICICI Bank (A/c no[protected] and also have a demat account with ICICI Direct which is linked to this bank account. While opening ICICI direct account it wasn't informed that there would be any annual charges for this, however today 27th Oct, 2021 Rs 826 has been deducted as annual charge, that too when this ICICI direct account has only been used for applying for an IPO and recently selling those shares (on which DP charges were applied separately).

so this debit of Rs 826 is wrongful and illegal and i have heard people raising this issue multiple times. ICICI helpline number doesn't gets pick or if picked the executive just keeps asking you to keep on hold and they charge 2.5paise per second, so just reaping off people of their hard earned money, who mistakenly chosen a crook bank.

I apply in 4/09/2021 phonepe apply for icici fastag card my customer id 16185598 my tag serial no [protected] dont deliveret my card in this day
i complint fastag customer care 6 times last 15 days but solve in my problem
sir pls solve in problem thankyou sir

Dear team
i never open any demat account in your bank but unfortunately bank deducted rs 826/- from my account on 26/10/2021 this is not fair i am using my account since 2017 but if the bank cuts hidden charges in the name of demat account i closed my all accounts and credit cards from your bank kindly close my demat account and give me my money back anyways this is very ridiculous such a fraud type bank kindly solve my matter anyways i closed my all relations with bank

account no:[protected]

mobile no:[protected]

Hello ICICI Bank,

Each month in my ICICI Bank account RS.100 is deducting without any information.
I am the regular customer of ICICI Bank

Personal loan I'd no lpbng[protected] my self kiran kumar s having taken personal loan of 700000 with monthly emi of 15136 due on 10th of every month.
Due to some personal problems and some financial issues 3 months emi was kept pending and from June 2021 regularly I am paying each months emi also October month I paid one extra emi as the representative threatened of coming to my work place and also they called to the contacts of my colleagues and friends so remaining is only 2 months emi due.but I need a clarification that till now my account is not under NPA also I am responding to all the msgs and calls I am not a willful defaulter but how can a representative from collection department can come directly to my house and stand outside and keep on asking about the loan when the over due is not even over due more than 180 days..as per RBI direction first a written communication through mail or post to be sent to my adress if my account marked as NPA.also representative can come to adress if I am not responding or if I am willful defaulter..but now for every due they are coming to my adress how can I live peacefully and how can I sustain u r pressure/threat of coming to my work place.due to this if my family life breaks and if I commit some thing which I shouldn't to my self who will answer my 4 year old son.only because I taken personal loan from your bank that doesn't means that u can send agents to make my life miserable even after responding and paying regularly.Tell me the rules which followed by u r bank to collect the emis overdue and procedures guided by RBI to u.If a leading bank like u are doing like this what about other banks.because of ICICI I am facing such pressure in my life some times it forces me take make some bad decision because o[censored] r agents threats.

Hi,

I have not used icici bank account in any app(Gpay, PhonePay and others).
and not used icici bank account in any online transaction still money is deducted from my ICICI account.

Please revert back my money ASAP.

Thanks and Regards
Basavaraj

Hello Team,

I write this mail with utter disgust towards ICICI bank. First, they deduct an amount of 826 Rs from my account which reads "DP CHGS TILL AUG - 15". But, I am unaware of these charges and I do not have a Demat account! After hundreds of calls and emails, it is still unresolved. Now, they charge another 100 Rs from my account for God knows what reason. This bank is fooling its customers and taking their hard-earned money. Can you provide a resolution for this? I have attached all the screenshots for reference.

Hi consumer grievance team, This is with regards to the below mail. I am trying to contact ICICI direct to get my trading account closed. However, they are not at all responding to my request.

These banks are doing so much of torture to the customers when we ask for an account closure. They doesn't even care about the requests. Please look into this issue and make sure the ICIC direct address the issue as soon as possible.

===================================================
From: "gokulnath r"
Sent: Mon, 25 Oct 2021 19:58:47
To: "[protected]@icicidirect.com", "[protected]@icicidirect.com", "[protected]@icicidirect.com"
Subject: Re: I want to close my trading account number [protected]

Hello,

Seriously, are you guys kidding me. Even after sending repeated mails to your helpline, there are no responses from your side.
What are you guys? What sort of customer service is this? You should be ashamed of yourselves.

Regards,
Gokul

From: "gokulnath r"
Sent: Mon, 25 Oct 2021 14:51:38
To: "[protected]@icicidirect.com", ,
Subject: Re: I want to close my trading account number [protected]

Hello ICICI grievance team,

This is with regards to the below mail. I am not at all getting proper responses from the ICICI direct customer service team.
Seriously I have never ever seen such a worst customer service in my life. I myself was a customer service manager and I have never served any customers this way.

I seriously feel ashamed of your customer service and the way they speak to the customers. They simply pass the ball to other departments just to save their back.

I am trying to close an trading account and I am not able to close it. I have been sending an e-mail to your helpdesk and have been calling your customer care but no responses on how to close the account. Secondly, if I call your customer care the customer care reps just transfers the call directly to different departments and I was waiting on a line for over 60 minutes and I didn't get the resolution from your customer service reps. Honestly, my call was transferred to different department for over 9-10 times and none of them helped.

Seriously god knows what kind of customer service teams are you guys running. Bunch o[censored]seless personals with no skills and knowledge. Seriously pathetic and shame on your customer service.

I have written this mail WITH ATMOST DISAPPOINTMENT.

Regards,
Gokul

From: "gokulnath r"
Sent: Mon, 25 Oct 2021 14:18:30
To: "[protected]@icicidirect.com"
Subject: Re: I want to close my trading account number [protected]

I never knew you guys were so incompetent with your customer service skills. It's the same when I call your customer care number or if I send an e-mail. Bunch o[censored]seless fit for nothing but pass the ball to other departments.

From: "gokulnath r"
Sent: Sun, 24 Oct 2021 11:09:37
To: "[protected]@icicidirect.com"
Subject: Re: I want to close my trading account number [protected]

Can I have an update on what the hell is happening with this request. Don’t you guys have the sla/tat or any sort of time commitment towards your customers?

Is this how you serve your customers?

From: "gokulnath r"
Sent: Fri, 22 Oct 2021 09:24:59 GMT+0530
To: "[protected]@icicidirect.com"
Subject: Re: I want to close my trading account number [protected]

Hi team,

About currency limits and allocation. I was asked to do those activities by ICICI rep named. He said I have to do some transactions to make the account active and only then I will be able to close the account.

Sridhar V
ICICIdirect
[protected]

I have no idea how to clear the currency limits and currency funds allocation. Please call me on my number [protected].

Also, the form which you gave, how am I supposed to fill the details and sign it and send it back. It's in PDF. I am working from home and I don't have access to printer. You guys should come up with easy process for customers rather than making it so tedious and uncomfortable with your customer service.

What can be done now to get this closed as soon as possible. I am consolidating all my accounts and I want to close the ICICI account that I have. This trading and demat accout is linked to this ICICI account and I want this trading and demat to be closed before I close the savings account.

ACT SOONER and ACT SMARTER. Poor customer service..

Regards,
Gokul

From: [protected]@icicidirect.com
Sent: Thu, 21 Oct 2021 17:20:30
To: gokulnath.[protected]@rediffmail.com
Subject: Re: I want to close my trading account number [protected]

Dear Customer

Greetings from ICICI Securities

Hope you and your loved ones are safe and healthy

With reference to your mail we have checked your account details we find that currency limits and currency funds allocation available in your account.

Once limits are clear kindly follow below path to close trading account.

You can follow below path to close you trading account in site itsef:

Login to ICICI Direct - Go to Customer Service Service @Fingertips Place Service Request Trading account closure

System will trigger OTP on mobile no. and enter the same to process your account closure.

Also you can fill the attached form and send us back to process your request.

We look forward for your co-operation and assure you the best of our services at all times.

Sincerely,

Customer Service Officer

ICICI Securities Limited.

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On 10/21/2021 2:48 PM, Gokulnath R wrote:

Hi team,

I want to close my trading account number [protected]

Regards,
Gokul