ICICI Bank Complaints & Reviews

This year(Oct 27th )826/- rs is deducted from my account without any alert message. While taking the demat account mentioned as no charges for account. But still this charges are applied and debited from my account. Dmc/ dp chgs till sep-21 is shown in the statement. So please credit the amount which has been debited so far.

I have saving bank accounts in ICICI Bank (A/c no[protected] and also have a demat account with ICICI Direct which is linked to this bank account. While opening ICICI direct account it wasn't informed that there would be any annual charges for this, however today 27th Oct, 2021 Rs 826 has been deducted as annual charge, that too when this ICICI direct account has only been used for applying for an IPO and recently selling those shares (on which DP charges were applied separately).

so this debit of Rs 826 is wrongful and illegal and i have heard people raising this issue multiple times. ICICI helpline number doesn't gets pick or if picked the executive just keeps asking you to keep on hold and they charge 2.5paise per second, so just reaping off people of their hard earned money, who mistakenly chosen a crook bank.

I apply in 4/09/2021 phonepe apply for icici fastag card my customer id 16185598 my tag serial no [protected] dont deliveret my card in this day
i complint fastag customer care 6 times last 15 days but solve in my problem
sir pls solve in problem thankyou sir

Dear team
i never open any demat account in your bank but unfortunately bank deducted rs 826/- from my account on 26/10/2021 this is not fair i am using my account since 2017 but if the bank cuts hidden charges in the name of demat account i closed my all accounts and credit cards from your bank kindly close my demat account and give me my money back anyways this is very ridiculous such a fraud type bank kindly solve my matter anyways i closed my all relations with bank

account no:[protected]

mobile no:[protected]

Hello ICICI Bank,

Each month in my ICICI Bank account RS.100 is deducting without any information.
I am the regular customer of ICICI Bank

Personal loan I'd no lpbng[protected] my self kiran kumar s having taken personal loan of 700000 with monthly emi of 15136 due on 10th of every month.
Due to some personal problems and some financial issues 3 months emi was kept pending and from June 2021 regularly I am paying each months emi also October month I paid one extra emi as the representative threatened of coming to my work place and also they called to the contacts of my colleagues and friends so remaining is only 2 months emi due.but I need a clarification that till now my account is not under NPA also I am responding to all the msgs and calls I am not a willful defaulter but how can a representative from collection department can come directly to my house and stand outside and keep on asking about the loan when the over due is not even over due more than 180 days..as per RBI direction first a written communication through mail or post to be sent to my adress if my account marked as NPA.also representative can come to adress if I am not responding or if I am willful defaulter..but now for every due they are coming to my adress how can I live peacefully and how can I sustain u r pressure/threat of coming to my work place.due to this if my family life breaks and if I commit some thing which I shouldn't to my self who will answer my 4 year old son.only because I taken personal loan from your bank that doesn't means that u can send agents to make my life miserable even after responding and paying regularly.Tell me the rules which followed by u r bank to collect the emis overdue and procedures guided by RBI to u.If a leading bank like u are doing like this what about other banks.because of ICICI I am facing such pressure in my life some times it forces me take make some bad decision because o[censored] r agents threats.

Hi,

I have not used icici bank account in any app(Gpay, PhonePay and others).
and not used icici bank account in any online transaction still money is deducted from my ICICI account.

Please revert back my money ASAP.

Thanks and Regards
Basavaraj

Hello Team,

I write this mail with utter disgust towards ICICI bank. First, they deduct an amount of 826 Rs from my account which reads "DP CHGS TILL AUG - 15". But, I am unaware of these charges and I do not have a Demat account! After hundreds of calls and emails, it is still unresolved. Now, they charge another 100 Rs from my account for God knows what reason. This bank is fooling its customers and taking their hard-earned money. Can you provide a resolution for this? I have attached all the screenshots for reference.

Hi consumer grievance team, This is with regards to the below mail. I am trying to contact ICICI direct to get my trading account closed. However, they are not at all responding to my request.

These banks are doing so much of torture to the customers when we ask for an account closure. They doesn't even care about the requests. Please look into this issue and make sure the ICIC direct address the issue as soon as possible.

===================================================
From: "gokulnath r"
Sent: Mon, 25 Oct 2021 19:58:47
To: "[protected]@icicidirect.com", "[protected]@icicidirect.com", "[protected]@icicidirect.com"
Subject: Re: I want to close my trading account number [protected]

Hello,

Seriously, are you guys kidding me. Even after sending repeated mails to your helpline, there are no responses from your side.
What are you guys? What sort of customer service is this? You should be ashamed of yourselves.

Regards,
Gokul

From: "gokulnath r"
Sent: Mon, 25 Oct 2021 14:51:38
To: "[protected]@icicidirect.com", ,
Subject: Re: I want to close my trading account number [protected]

Hello ICICI grievance team,

This is with regards to the below mail. I am not at all getting proper responses from the ICICI direct customer service team.
Seriously I have never ever seen such a worst customer service in my life. I myself was a customer service manager and I have never served any customers this way.

I seriously feel ashamed of your customer service and the way they speak to the customers. They simply pass the ball to other departments just to save their back.

I am trying to close an trading account and I am not able to close it. I have been sending an e-mail to your helpdesk and have been calling your customer care but no responses on how to close the account. Secondly, if I call your customer care the customer care reps just transfers the call directly to different departments and I was waiting on a line for over 60 minutes and I didn't get the resolution from your customer service reps. Honestly, my call was transferred to different department for over 9-10 times and none of them helped.

Seriously god knows what kind of customer service teams are you guys running. Bunch o[censored]seless personals with no skills and knowledge. Seriously pathetic and shame on your customer service.

I have written this mail WITH ATMOST DISAPPOINTMENT.

Regards,
Gokul

From: "gokulnath r"
Sent: Mon, 25 Oct 2021 14:18:30
To: "[protected]@icicidirect.com"
Subject: Re: I want to close my trading account number [protected]

I never knew you guys were so incompetent with your customer service skills. It's the same when I call your customer care number or if I send an e-mail. Bunch o[censored]seless fit for nothing but pass the ball to other departments.

From: "gokulnath r"
Sent: Sun, 24 Oct 2021 11:09:37
To: "[protected]@icicidirect.com"
Subject: Re: I want to close my trading account number [protected]

Can I have an update on what the hell is happening with this request. Don’t you guys have the sla/tat or any sort of time commitment towards your customers?

Is this how you serve your customers?

From: "gokulnath r"
Sent: Fri, 22 Oct 2021 09:24:59 GMT+0530
To: "[protected]@icicidirect.com"
Subject: Re: I want to close my trading account number [protected]

Hi team,

About currency limits and allocation. I was asked to do those activities by ICICI rep named. He said I have to do some transactions to make the account active and only then I will be able to close the account.

Sridhar V
ICICIdirect
[protected]

I have no idea how to clear the currency limits and currency funds allocation. Please call me on my number [protected].

Also, the form which you gave, how am I supposed to fill the details and sign it and send it back. It's in PDF. I am working from home and I don't have access to printer. You guys should come up with easy process for customers rather than making it so tedious and uncomfortable with your customer service.

What can be done now to get this closed as soon as possible. I am consolidating all my accounts and I want to close the ICICI account that I have. This trading and demat accout is linked to this ICICI account and I want this trading and demat to be closed before I close the savings account.

ACT SOONER and ACT SMARTER. Poor customer service..

Regards,
Gokul

From: [protected]@icicidirect.com
Sent: Thu, 21 Oct 2021 17:20:30
To: gokulnath.[protected]@rediffmail.com
Subject: Re: I want to close my trading account number [protected]

Dear Customer

Greetings from ICICI Securities

Hope you and your loved ones are safe and healthy

With reference to your mail we have checked your account details we find that currency limits and currency funds allocation available in your account.

Once limits are clear kindly follow below path to close trading account.

You can follow below path to close you trading account in site itsef:

Login to ICICI Direct - Go to Customer Service Service @Fingertips Place Service Request Trading account closure

System will trigger OTP on mobile no. and enter the same to process your account closure.

Also you can fill the attached form and send us back to process your request.

We look forward for your co-operation and assure you the best of our services at all times.

Sincerely,

Customer Service Officer

ICICI Securities Limited.

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

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On 10/21/2021 2:48 PM, Gokulnath R wrote:

Hi team,

I want to close my trading account number [protected]

Regards,
Gokul

How to upload cheque image their is no option to upload cheque image please help me sir
Name-Champa Narzary
[protected]@gmail.com
Mobile number- [protected]

My salary account has been freezed for both debit/credit by ICICI Bank, without any prior intimation.Due to this my salary was not credited to my account.I have called customer care but they are not able to provide any information and asking me to visit the branch to unfreeze the account.

On 9th August 2021 I made on line payment to Chennai Metropolitan Water Supplies and Sewerage Board (CMWSSB) for Rs 1323/- The transaction status came as fail. Made subsequent transaction which came as success.

The two transaction IDs are[protected] and[protected]. One is fail and one is success . ICICI had deducted twice.

Written to CMWSSB and they sent a mail to my ID of the amount received in Aug from me. This is in September which is beyond 7 days from the date of transaction as needed by ICICI. Sent this mail to ICICI.

Request you to return Rs 1323/- to my SB account as this transaction is failed. I am a senior citizen and my pension itself approx Rs 1321/- only.
So refund the RS 1323/- to my SB account

21/102021 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 329.68

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.

Regards.
Kuruba Gopikrishna

In the name of ECSRTNCH there were 12 deduction made to my account of around 6000 rs without any notification through sms or email. I want to know the reason for this deduction and want my money back.

I have a lien applied on my current account since August 2021. We have submitted all the details of the services provided and the person who transferred has also given us proof in writing they have not requested to block the amount. However ICICI has still not taken any action on it. We have not even updated about this lien being marked. We are extremely disappointed with its services.The amount is high.

Sir / Madam

My Late husband, Shri. Suryakumar Sharma, had purchased ICICI Tax Saving Bonds of which the details are as follows:

ICICI Tax Saving Bond-02202-TSB- THREE
Distinctive Nos.[protected]
No. of Bonds: FOUR
Bond Holder No. 03101 – 533 Certificate No. 127571
Name of Bond Holder : SURYAKUMAR PHOOLCHAND SHARMA
OPTION 3
Face Value/Bond Rs 6660
Issue Price/Bond...

Kindly help me redeem ashirwad deep discount bond (option i).
Bank official is saying the amount will be dispersed automatically.

Best regards

Sudam Meher
[protected]

The amount of Rs.15, 225.08 debited to my account with the narration as CMS/[protected]/ADTPSLSIPG_[protected]. Its clearly fraud transaction. Raised SR and complaint with ICICI Bank.

Hi Team,

Amount (899/- Rs) has been deducted from ICICI with name of VIN/APPLE.COM without my confirmation and details.

Please complain this to ICICI Bank by user.

Could you please resolve this issue as soon as possible.

I made new account and debit card and from my account Rs 2000 is deducted from my account without my permission for Dr tran funding. So I need my money back in my account