Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 180

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Amarnath Kannamreddy
Oct 31, 2021
Report
Copy

I haven’t applied for a expression debit card but i got an message from bank
I don’t want an another card
Please cancel my request
ICICI Bank customer support has been notified about the posted complaint.
View replies
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694139) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    RAJNEESH garg
    from BATHINDA, Punjab
    Oct 31, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: Mansa

    Raise a complaint and take action overlimit 590 refund my 590 charges[protected] acc d i visited branch ni response no resolution phone busy now if my problem no solve i do legal action complaint to rbi
    Nov 2, 2021
    Complaint marked as Resolved 
    Solved
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694064) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Akhildas39
      from Alappuzha, Kerala
      Oct 30, 2021
      Resolved
      Report
      Copy
      Resolved

      I am an a/c holder of icici bank for the last 4 years and they charged me ₹942.82 under this category dcardfee1773OCT21-Sep22+GST.
      I am not aware of what type of charges are these.
      They never informed me regarding these charges either by email or by sms.
      Who has given the right to icici bank to deduct the money without informing us?

      There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
      Dec 2, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 01, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        [email protected]
        from Hyderabad, Telangana
        Oct 30, 2021
        Resolved
        Report
        Copy
        Resolved

        Customer ID[protected]

        Several Email Sent
        [protected]@icicibank.com
        customer.[protected]@icicibank.com

        I have got ICICI Credit Card, So I have opened online ICICI Saving Bank Accounts to easy banking

        both USER ID Issued different and cannot be link each other also my register mobile is not register with saving bank account then how they open online bank account

        Several Emailed Exchanged but surprisingly i have got unprofessional customer service email which support nothing but make more difficult issue requested for call back nobody call yet, also i contacted no solution

        Now we want to closed Saving Bank Accounts permanently or both even credit card better to avoild such difficult banking don't have time for this issue

        hope they will do take action now or else i have refer this issue to RBI as well their higher management for this kind of trouble
        Nov 7, 2021
        Complaint marked as Resolved 
        they just link after so many email and complaints anyhow, thank you for the support and cooperation and request to closet this ticket.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 30, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692360) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          Jenish Jani
          Oct 30, 2021
          Report
          Copy

          I have credit card linked with my ICICI Bank. In the imobile app, everything shows proper. But, when I try to perform any transaction using my credit card. I don't receive the OTP to complete the transaction so I am not able to use my credit card at all.

          Please help me to fix this issue.
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692349) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kedar Nath kushwaha
            Oct 30, 2021
            Resolved
            Report
            Copy
            Resolved

            I did all my credit card payment before the last date but still the bank sent me due payment with charges. I also put in a request in September but still the bank sent me an invoice with a late charge. I talk many times to service customers but they can’t give satisfactory answers or decline my call. My previous request no. is SR[protected] and SR[protected]. I called so many times but the banking officer can't talk properly. They do not want to resolve the problem. They also dropped my call.
            Dec 12, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 30, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692199) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sandeep 4444
              Oct 30, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: hazaribagh

              Suddenly I received that my complete amount on icici bank got deducted and the account got closed, I am not able to connect with customer support as they require active account detail to connect with the support team.
              Dec 15, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 30, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692242) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                soumyap139
                from Khariar Road, Odisha
                Oct 30, 2021
                Report
                Copy

                I am therese. 826.00 rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL SEP-21 on 27-Oct-2021. I have never used my demat account till now.

                They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (691229) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shekhar B
                  Oct 29, 2021
                  Report
                  Copy

                  Address: MUMBAI

                  I am the a/c holder of icici bank from last 5 years,
                  Now they have charged 707 under this category DCardfee5860SEP21-AUG22.
                  I am not aware what type of charges are these.
                  They never informed me regarding these charges either by email or by letter.
                  Who has given right to icici bank to deduct the money without informing us.
                  Because we kept the money in bank that give right to bank that they can do anything whatever they want.

                  There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (691230) in the subject line of your email. Our official will assist you.

                  Regards, ICICI Bank Customer Service Team
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Parita Jani
                    Oct 29, 2021
                    Report
                    Copy

                    My ICICI bank account is deducted 5 times by aunthorized RTN charges in the same month.
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (689680) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      Vamsi Chilamkurthi
                      Oct 29, 2021
                      Report
                      Copy

                      With no knowledge of mine and proper communication, ICICI has debited 826rs for demat account which I never used and don't even remember opening. And this is the second time happening now that I checked my statement 750rs has been debited in November 2020 too. On top of everything, the customer care is worst. And I see many are suffering with this issue. Just close those demat accounts and give us back our money and stop committing these fraudulent transactions
                      ICICI Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Vamsi Chilamkurthi
                        Oct 29, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        My account has been debited with 826rs for depository participant charges and I have never ever used the service nor I recollect opening a demat account. I have been trying to contact customer care but of no use.IVR directed me to credit cards team twice even though I was sure I clicked options for demat account and their so called phone banking officers couldn't even redirect to the corresponding department. The whole experience is so frustrating. Please close my demat account and revert the debited charges and correct your IVR.
                        Dec 3, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 31, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694068) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          grajk20
                          Oct 29, 2021
                          Report
                          Copy

                          I am Gangaraju K, an amount of rs 826.00 has been deducted from my account in the name of DP CHGS till SEP-21 on 29 Oct 2021.

                          Also, I have been charged for 137.67 for the same DP CHGS Till June -21 on[protected].

                          I'm not sure why these charges are made in the span of the last 3 months. This should be reversed.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mohit1311
                            from Greater Noida, Uttar Pradesh
                            Oct 29, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            My account was charged 587.64 rupee in the name of ecs charges. I was not informed anything prior to this. Please return my money. My phone number is [protected]
                            Dec 10, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 31, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Nimmala Dheeraj Goud
                              Oct 29, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I transferred Rs. 12, 160 through IMPS on[protected] at 2.233 PM from ICICI A/C to Bank of America N.A. A/C.

                              Transaction Remark : Meena, Dharavath

                              The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

                              But I got a message that said

                              Dear Customer, IMPS Txn Ref.[protected] for Rs 12, 160.00 is timed out at Beneficiary Bank on 29-Oct-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
                              Dec 9, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 31, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694076) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                F
                                Farin Shaikh Mulla
                                Oct 29, 2021
                                Report
                                Copy

                                How could you deduct money saying dmat account maintenance chatges if account holder is not availed or activated dmat account yet.
                                It a fraud, I was arndmly checking my account and caught this fraud. Now I will check my all my earlier transactions since you have no trust on your system anymore.
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (688605) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rajanna Sriramoju
                                  Oct 29, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I have made NetBanking payment of rs 1940/- towards purchase of dryfruit from Goingnuts, with transaction I'd: [protected] but understand customer didn't received the amount. Where is my money gone?
                                  Dec 17, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 29, 2021
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (688630) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    Vissa Surya Sasank
                                    Oct 29, 2021
                                    Report
                                    Copy

                                    A DP Chgs of Rs 757.17 has been deducted from bank account and I don't for what.
                                    Please refund this amount.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (688649) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      Dishah Pratyayah
                                      Oct 29, 2021
                                      Report
                                      Copy

                                      Address: Hyderabad
                                      Website: icici

                                      Have not used my Demat account. Still, charges have been levied.
                                      During account opening, they told me there will not be any charges.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (688604) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Avinash B Ramani
                                        from Surat, Gujarat
                                        Oct 29, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: 105, Virat nagar Society, LH road, surat

                                        I am therese. 826.00 rupees has been deducted from my account as (Dmc/[protected]dp chgs till Sept-21) on 27-OCT-2021.

                                        They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                        When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number Is [protected].
                                        Dec 17, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 29, 2021
                                        ICICI Bank Customer Care's response                                         Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Oriental Bank Of Commerce
                                          1
                                          (613)
                                          Yes Bank
                                          1
                                          (711)
                                          IDBI Bank
                                          1.2
                                          (1810)