ICICI Bank Complaints & Reviews

I'm a customer of ICICI Bank for past 10 years and moved to US about 11 months back. For some reason my number which was registered with ICICI got disconnected and my old debit card also got expired.

To generate the new Debit card Pin - It requires OTP on my registered phone number. To get my OTP - I don't have access to my registered phone number. My parents went in ICICI branch in person in Covid to change my number. No one helped. The support phone number I call always end up in Robo call and ask for OTP to connect with representative.

I'm stuck in a cycle of requiring OTPs to even do a smallest thing. I can't even transfer money from ICICI account to my parents ICICI account because that also requires OTP. Can't get cash from ATM as new Debit card requires new PIN - to generate it requires an OTP.
Why does OTP is the one point of failure?

I can't change my registered phone number because I'm avoiding travel to india in Covid. Can't have my parents access my funds in ICICI bank account as well.

Can anyone update my registered phone number on my account to atleast access my account for basic fund transfer to my parents.

- Kautilya

This is regarding my Home loan which ws stated in 2006 from ICICI Bank Shashtri Bridge( Jabalpur). The payment term was fixed for 12 years and supposed be to end in 2019 but concern bank has adjusted all the amount as interest of principal acount .Now they are asking for more money and contact extended till 2025. Please check the details below for more clarity on my request .

Loan amount -525000

with interest it supposed to be - 950000

But we already paid the payment of Rs 1300000

After this all Bank People are still asking for money . I am only earning hand of family . My parents are more than 70 years of age .Both have Regular medicines and health issues .if you want I can also show supported documents on same .My salary is 15 K every month by which i have to take care of 3 members and their daily needs .

We are following up with the bank people from last 4 month and request them to settle down this matter between 25k to 30 k But they are not listening us and sending people to home whenmatter.
n job. They are giving trouble by phone calls and visiting my home when i am not around and give botheration to my old age parents which is not good for any senior citizens.

My Humble request with folded hands please take me and family out of this problem .I can only pay between 125 to 30 to settle this matter.

Rajni bhalla
[protected]
[protected]@gmail.com
Loan no-LBJBL[protected]

I want to close my demat account online but this option not available i want to close my demat account online but not available . As i open it online so i want the closure should be online also .

Hi,

I applied for ICICI Sapphiro credit card and I received it. And I paid the joining fee as well but it has been more than 2 months I have not received my welcome benefits yet. Please help me with this. Customer care executives are also not responding properly. Worst service from ICICI.

Thanks,
Deepak Kumar Sahu
Mail: [protected]@gmail.com
Mob: [protected]

I created an ICICI MINE Savings Account 5 Days ago but still I don't get my account number and all the details of my account. After filling all the details for creating an account online on this Bank, It told me to do my Video KYC but without verifying my Video KYC, a new message appeared which was saying that "Your account details have been captured. Bank will get back to you in 4 days with the account number." But it's been 5 days I didn't received any SMS or CALL from the Bank neither got any MAIL. I tried to report this issue to their customer care service but they don't allow me to get connected to any customer care executives without account number. I haven't got my account number yet and that's the main issue I'm facing. Bank lied to me that I will receive my account details within 4 days. So I tried to every possible things for me, I mailed them and explained my issue, I visited their nearest Bank Branch and they tried to find my account with my PAN NUMBER and Registered Mobile Number but they didn't find any account of mine on their Bank. Today I got a call from ICICI Bank Customer Care and a person tried to find my account too but he was also unable to find my account. After sometime he called me back and told me that I will not able to create an ICICI MINE Savings account in my area and I'm not eligible for it! I know he was lying that's why I'm complaining my issue in here. My brother created an MINE account in same area why can't I? I had experienced the worst time with this Bank while creating an Zero Balance Mine Savings Account online, their staff lied to me because they don't know what to do. My request is that please solve my problem and open my MINE savings account without giving me any kind of harassments. I can't even retry because when I try to create the same account again or if I try to track my application it says "There is an existing Account in our records with the Permanent Account Number (PAN) entered by you. If you are holding an existing account with us, please login to internet banking or iMobile else contact customer care". But the funny thing is that I can't do any of the mentioned things because they won't allow me to do. Thank you so much, I hope I get a solution very soon

To icici bank
Dear sir and mam
As per Mail, I have committed to clear outstanding dues after telephonic words with your bank executive.
I was also granted till apr to clear pending outstanding dues and not to handover case to collection department.
Though bank collection department from Nashik, Rajiv gandhi bhawani
visited to my home and misbehaved with my mother and wife git harassed which is absolute against the law.
They are threatening to vacate my home and to come along with police.
I request you to only bank interfere in this matter or else you case a file against me, we will settle dispute in court, social media, ngo
I have already told, will try to minimize or zero dues till Apr though collection department came to home and post notice at my residence

Exective that granted me loan said there is no foreclosure charges after 1 year of payment, now when i go to close the account you are asking me 5% preclosure, entire process was onine and he guided me how can your exective say this now why is it not applicable

If he is not your excetive how did he get my number and my details with icici are you performing a fraud out of this

please take action on execetive if he is yours or stay on your words by cancelling foreclosure or i dont want to beassociated with icici anymore my salary/credit account i will close them even business account my family holds
Loan account number - LPMBN[protected]

On 2nd and 3rd march 2022, amount of 590/- has been debited twice from my account.
My SIP is due on 1st of every month and i had kept sufficient fund in my account on 28th Feb so that there is no bounce of auto pay
Still icici bank has levied these illegal charges even when there was sufficient fund.
Basically the bank has done a fraud with me.
I need my money back or else i will go upto a higher level to get my money and also RBI has no such rule where you can illegally debit any money from your customer's account.

My amount has been debited 564 rs twuce aa saying Nach_AD-rtn charges...

Kinfly refund my amount as irnis fraud.

This is for your kind information that I am using ICICI Bank credit card from last 9-10 years.
current i am facing problem to make payment even i have credit limit. i tried mamy time to submit complaint on imobile app but every time pop-up display that currently experiencing some problem.
there is no satisfactory answer from customer care.

I am supposed to pay 90000 INR approx towards ny credit card bill of ICICI Bank. The due date was on 25 th of February and due to several and severe health issues, I could not make the payment on time. Every day, i keep getting 3 to 4 calls for sure, And 60 percebnt of the calls I fo respond and convey the facts. Today i started getting calls from 4 pm approx. The lady talking to me, was with only one motto. Just Insult me and Degrade me. She asked me for the payment and I promsied to pay on Monday and explsined my helpless situation to arrange funds right now.

Even after that, the lady was continously degrading me with her statement ", that I have delayed the payment by so and so days. And I have to beg from my friends or request from family members. But The payment has to be done today itself...

The call was disconnected. And to my surprise, I received anither call in just 15 mins from same or another person. Even this lady did the same to me . I requested again and again, that they dont have the right to insult, humiliate and make me get into such levels of depression. But she said, its nothing to do with law or something. They will keep calling me through system generated calls, and disturb me until i do thr payment

This drama happened today again and again on repeat mode, with a timing gap of 15 to 20 minutes. I have been informed by the supervisor upon my request ( That the executive who speaks to me, updates the promise to pay that I have done and also the reason for the delay in payment . And she clearly conveyed today that each and every executive who speaks with me ensures that my verdict is noted down in the system. But Icici Bank dosent care of all that and keeps the software to ring up our phones back to back...
I am very very very dissapointed and going through severe mental discomfort, due to the defaming words, unethical trials and traits and continous flow of calls ( even after conveying the reply needed ) by the executives. And I have strongly decided to go legal, against such kind of establishhments, and the teams working over there, who are giving the least priority to Customers Respect and suppressing us with their words which are forever troubling. I have all the call recordings pertaning to the incident and will reveal them one by one, as things move a head

New Credit Card Issued Without My Approval, Now Asking To Pay Hoining Fees

Amount debited from my account Rs.710 but bill not yet paid. I want refund for that amounts

Hi Team,

I am an ICICI direct account holder from last 14 years i.e. from 2008.
Still i face this issue once in year or quarter that amount deducted, this time it came as DMC charges.
A/C No is: [protected]

My account has deducted 826 rupees.
DMC/IN[protected] DP CHGS TILL JAN-22.

Could you please check and revert asap.

ICICI HPCL credit card assured 2.5% cash back and surcharge waiver, but it is not provided.

Fraud debit card transaction through Vin/innovative

Date 15-may-2020 fraudulent transaction happened on my icici debit card for the amount of Rs. 989.9 in single transactions. So many transaction shave happened later on almost amounting to Rs. 20, 000.
The worst part is the Icici Officer is not even ready to take my fraud complaint as they say its a old transaction but then was the first time and it is still happenning.

The most surprising fact was that i didn't lose my debit card or given my card details or internet banking information or 3d secure pin and debit card was with me right when all these transactions was happening.

It is very hard for me to understand that icici bank claims that the cards are secured and embedded with a chip, how is possible for someone to steal money from my account thru online transaction without knowing otp/3d secure pin/atm debit pin along with card expiry date and customer name on the card.

Please take necessary action on this complaint asap, Otherwise I will go to the consumer court regarding this issue
Was this information h

I have ordered the product from Amazon on Jan 20th, 2022. At the time of delivery as there is no one to receive the product. So, It returned by Delivery guy. I ordered the Vitalcare Bactimo Soap. And, I paid Rupees 517 through NetBanking for this product. Amazon said they have initiated the refund on Jan 28th and provided me Reference no.[protected] as a proof. But the refund is not received yet

I mistakenly blocked my account and with the help of Customer care my account is unblocked. When I visit the nearest branch, they are also saying the account is currently active. But I cannot able to login to iMobile app and Netbanking using my UserID. The query Im referring to is not in your automated voice assistance. Please, I need help from one of your executives.

Dear Customer, transaction of INR 3, 299.00 done on ICICI Bank Account XX730 on 03-Mar-22. Info: VIN*APPLE COM. The Available Balance is INR 594.78. Call on 18002662 for dispute or SMS BLOCK 730 to [protected] .

I did not do any transcation

I am Prince Kumar Sharma. 826.00 Rupees has been deducted from my account[protected] as DP CHGS TILL JAN-22 charges on 24/02/2022. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message to my mobile.

I've raised consumer complaint here and ICICI replied on my complaint that I need to mail them my concern and they will help. so I've sent mail to ICICI but still I got no reply or any help.

Please refund my money.

Thanks & Regards
Prince Kumar Sharma