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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 177

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R
Rajesh993511
from Lucknow, Uttar Pradesh
Nov 3, 2021
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Address: Shalimar Tower, 31/54, Mahatma Gandhi Marg, Sushanpura, Nagar Nigam Market, Hazratganj, Lucknow, Uttar Pradesh 226001
Website: consumercomplaints.in

Dear Sir,
I am Rajesh Jaiswal ICICI bank given me in Big Bazar in a card for shopping and pay after some days we are purchase item and deposit money in ICICI Bank but Bank tall me its credit card and necessary charges in my statement. 1st purchase[protected] Rs.302/- and than paid 07-02*-2007 clear cheque and again tell me my due Rs.391/- again paid to[protected] but my statement in EMI PRINCIPAL with EMI INTEREST charges i don't know what is EMI PRINCIPAL and EMI INTEREST LATE FEE CHARGES again see in my Statement in Rs.207/- 5/24 EMI PRINCIPAL - ICICI LOMBARD GEN 24 EMI i don't know why again again charges in my statement. its FRAUD with me ICICI BANK.
ICICI Bank customer support has been notified about the posted complaint.
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    Sabbella Sridevi
    Nov 3, 2021
    Resolved
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    Resolved

    I had a Fasttag with ICICI customer id: 14061629 which i requested you to close on 6/3/2021 due to the sale of my car. Fasttag account is closed but my vehicle AP09CH4421 is blacklisted. I tried to reach your customer care but with no proper solution. It should be removed from black list from Ncpi. Please revert as soon as possible.
    Nov 3, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 03, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (702811) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      garimasharma05
      Nov 3, 2021
      Resolved
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      Resolved

      My name is Garima Sharma. Yesterday I got a message from my ICICI savings account [Dear Customer, A purchase of INR 599.00 has been made using your Debit Card linked to ICICI Bank Account XX799 on 01-Nov-21. Info: VIN*APPLE COM*B.] I didn't spent any amount on it and I don't even own an iPhone but still got charged for it. I sent an email to ICICI Bank customer care service but there's no response from them. What should I do now? I want my money back to my account as soon as possible
      +1 photos
      Dec 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 03, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (702706) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Ronny Kumar
        Nov 3, 2021
        Resolved
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        Resolved

        Hello,

        On Tuesday 26th October 2021 amount of Rs- 15490 was deducted for Mobile purchase from my ICICI credit card at a Smart Gadget Sale, SCF-217, Huda Market, Faridabad. and again try but same amount was deducted and voided due to converted in EMI which was not required.

        But as soon as we realized we made EMI and the manager within 10 mins. Hence it was not settled he gave us the void sale receipt for that transaction and told that in maximum 48 hours the amt will be refunded to my card.

        After 48 hours, i have contacted the customer care executive of ICICI bank and explained him on the issue, for which they asked me to wait for 7 working days and email the receipts.

        I have emailed the receipts with Card details and mobile number.

        I contacted the customer care executive of ICICI bank again on 2th November 2021.

        Kindly request you to fasten up the process and help me refund my money back.
        +2 photos
        Dec 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 03, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (702662) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          saeedaqibahmed
          from Guwahati, Assam
          Nov 2, 2021
          Resolved
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          I created an ICICI MINE Savings Account 6 Days ago but still I don't get my account number and all the details of my account. After filling all the details for creating an account online on this Bank, It told me to do my Video KYC but without verifying my Video KYC, a new message appeared which was saying that "Your account details have been captured. Bank will get back to you in 4 days with the account number." But it's been 6 days I didn't received any SMS or CALL from the Bank neither got any MAIL. I tried to report this issue to their customer care service but they don't allow me to get connected to any customer care executives without account number. I haven't got my account number yet and that's the main issue I'm facing. Bank lied to me that I will receive my account details within 4 days. So I tried to every possible things for me, I mailed them and explained my issue, I visited their nearest Bank Branch and they tried to find my account with my PAN NUMBER and Registered Mobile Number but they didn't find any account of mine on their Bank. Today I got a call from ICICI Bank Customer Care and a person tried to find my account too but he was also unable to find my account. After sometime he called me back and told me that I will not able to create an ICICI MINE Savings account in my area and I'm not eligible for it! I know he was lying that's why I'm complaining my issue in here. My brother created an MINE account in same area why can't I? I had experienced the worst time with this Bank while creating an Zero Balance Mine Savings Account online, their staff lied to me because they don't know what to do. My request is that please solve my problem and open my MINE savings account without giving me any kind of harassments. I can't even retry because when I try to create the same account again or if I try to track my application it says "There is an existing Account in our records with the Permanent Account Number (PAN) entered by you. If you are holding an existing account with us, please login to internet banking or iMobile else contact customer care". But the funny thing is that I can't do any of the mentioned things because they won't allow me to do. Thank you so much, I hope I get a solution very soon.

          My Location - Guwahati City, Assam
          My Name - SAEED AQIB AHMED
          My Registered Number - [protected]
          My Unregistered Number(Not used while creating my Bank Account) - [protected]
          My Registered Email - [protected]@gmail.com
          My Application Number - [protected]
          +2 photos
          Dec 4, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 03, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            Kshitija Khorgade
            Nov 2, 2021
            Resolved
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            There is a debit of Rs. 590 from my ICICI Account. I see it is debited for failing of mandate of mutual funds. I have already added funds in the mutual funds separately. So reverse this debit!
            +1 photos
            Dec 5, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 03, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (702658) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              Naveen Mathieu
              Nov 2, 2021
              Resolved
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              Resolved

              Amazon Pay ICICI Card Application[protected]...

              Why the credit card has been declined. I called customer care, and got the answer residential address not verified. I have completed my video kyc with pancake. Kindly escalate the matter
              Dec 5, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 03, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (702698) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Rajesh993511
                from Lucknow, Uttar Pradesh
                Nov 2, 2021
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                Address: Shalimar Tower, 31/54, Mahatma Gandhi Marg, Sushanpura, Nagar Nigam Market, Hazratganj, Lucknow, Uttar Pradesh 226001

                सेवा में,
                सविनय निवेदन यह है कि मै राजेश जायसवाल निवासी 3/877D, वस्तु खंड, गोमती नगर, लखनऊ-226010 Ph. No.[protected]. श्रीमान हमने बिग बाजार में एक शॉपिंग कार्ड ICICI बैंक ने हमको दिया था जिसकी तारीख शायद जनवरी 2007 होगी हमने पहली खरादारी २०Feb-२००७ को की जिसका की भुगतान हमे चेक कि मध्यमं से दे दिया उसके बाद हमको नहीं पता था आईसीआईसीआई बैंक से मेरे पास फ़ोन आया कि हमारी कुछ पेमेंट बाकि है करीब Rs391/-- हमको नहीं पता था कि या भुगतान किसी सामान कि खरादारी कि होगी हमे वो भुगतान[protected] को कर दिया अब वो हमको प्रेसन कर रहे ही कि आप को और भुगतान करना है हमने करने से मना कर दिया तो उन्होंने ने हमारे PAN CARD का सिविल स्कोर कम कर दिया है और कहते है करीब Rs.15, 500/- का भुगतान करो वरना हम तुम्हारे घर नोटिस भेज देंगे।
                आप से प्राथना है कि इस प्राथना पत्र को संज्ञान में लेते हुए इस पर सख्त से सख्त कार्यवाही करने का कस्ट करे । ताकि मेरा पैन कार्ड पे जो रुकावट लगी है उसको हटाया जा सके । हमारे पास उनके द्वारा जो भी चार्जेज लगाए गए है उसका स्टेटमेंट हमारे पास है ।
                Thanks
                Regards
                Rajesh Jaiswal
                [protected]
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  Satya Ranjan Khandei
                  Nov 2, 2021
                  Resolved
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                  Resolved

                  Dear ICICI Bank,

                  There is a deduction of Rs- 1014 and Rs. 10.10 for some EBA NSE N.

                  Please check the attachment for your reference

                  I want to know the reason behind this deduction.

                  Regards,
                  Satya
                  Mobile [protected]
                  +1 photos
                  Dec 5, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 03, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    Rajesh993511
                    from Lucknow, Uttar Pradesh
                    Nov 2, 2021
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                    Address: Shalimar Tower, 31/54, Mahatma Gandhi Marg, Sushanpura, Nagar Nigam Market, Hazratganj, Lucknow, Uttar Pradesh 226001
                    Website: consumercomplaints

                    सेवा में,
                    सविनय निवेदन यह है कि मै राजेश जायसवाल निवासी 3/877D, वस्तु खंड, गोमती नगर, लखनऊ-226010 Phone No.[protected]. श्रीमान हमने बिग बाजार में एक शॉपिंग कार्ड ICICI बैंक ने हमको दिया था जिसकी तारीख सायद जनवरी २००७ होगी हमने पहली खरादारी २०Feb-२००७ को की जिसका की भुगतान हमे चेक कि मध्यमं से दे दिया उसके बाद हमको नहीं पता था आईसीआईसीआई बैंक से मेरे पास फ़ोन आया कि हमारी कुछ पेमेंट बाकि है करीब Rs391/-- हमको नहीं पता था कि या भुगतान किसी सामान कि खरादारी कि होगी हमे वो भुगतान[protected] को कर दिया अब वो हमको प्रेसन कर रहे ही कि आप को और भुगतान करना है हमने करने से मना कर दिया to unko ने hmra PAN CARD का सिविल स्कोर कम कर दिया है और कहते है करीब १५, ५००/- का भूटान करो वरना हम तुम्हारे घर नोटिस बेज देंगे ।
                    आप से प्राथना है कि इस प्राथना पत्र को संज्ञान में लेते हुए इस पर सख्त से सख्त कार्यवाही करने का कस्ट करे । ताकि मेरा पैन कार्ड पे जो रुकावट लगी है उसको हटाया जा सके । हमारे पास उनके द्वारा जो भी चार्जेज लगाए गए है उसका स्टेटमेंट हमारे पास है ।
                    Thanks
                    Regards
                    Rajesh Jaiswal
                    [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (700801) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Unhappy2021
                      Nov 2, 2021
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                      I used Make My trip and made payment via ICICI card for the flight booking.
                      Money was debited from my account but Makemytrip is not recognizing the transaction not even letting me dispute it or talk to someone.

                      I informed ICICI about it, the only solution they have is contact the merchant. I told him Makemytrip is not letting me talk to anyone or even give a email for complaint, ICICI didnt help.

                      So now after multiple nerve racking conversations Im back to square zero.
                      No one has helped me and my hard earned money is gone.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (700810) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Unhappy2021's [Complaint's author] reply, Nov 15, 2021
                      I cant see the email address you have mentioned here for ICICI bank
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                        Pradeep Sarode
                        from Mumbai, Maharashtra
                        Nov 2, 2021
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                        Address: A/1306 Dev ashoka ,Ramchendra nagar Thane

                        We have bought a Two ICICI Money Multiplier Bond in the year 2000 for a price of 5000Rs. Redemption year10/2021 Bond Holder No[protected] Certificate No-1235 & 1236 Bond Holder Names- Sarode Varsha Pradeep & Sarode Pradeep Yashvantrao I would like to know the redemption status of the bond.
                        my contact number is [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (700749) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Srinivasan Masilamani
                          Nov 2, 2021
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                          I usually pay around Rs 2000 but now they have deducted Rs.17700 which is more than 800% which is not justifiable.

                          01/11/2021 LOCKER RENT RECOVERY/6027R1300389 Dr. 15, 000.00
                          01/11/2021 GST TAX/6027R1300389 Dr. 2, 700.00
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (700757) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            dwingrider
                            Nov 2, 2021
                            Resolved
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                            Resolved

                            ICICI Money2World- India to UK transfer- ICICI wont return my money!

                            I submitted a request to transfer money from my account in India to my ICICI UK account for personal expenses. After transferring the money to their pooled account I was told that the transaction failed due to incorrect reason submitted.
                            So what should happen to my money that I transferred to their account? I should get it back. But its been one week and I have not got the money back to my India account. I have followed up with them...
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                            Csmanjula
                            from Kolkata, West Bengal
                            Nov 2, 2021
                            Resolved
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                            Resolved

                            I financed my car through icici bank in July 2006 . My finance is over. But till date i dont recieve noc from bank. Pls arrange noc from bank.
                            My loan account no. is LACAL[protected]
                            Nov 2, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Nov 02, 2021
                            Updated by Csmanjula
                            Still not received noc
                            Verified Support
                            Nov 02, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Nadakuduti
                              Nov 2, 2021
                              Resolved
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                              I have raised a police complaint and also a fraud dispute in ICICI on 6th oct and today is nov 1st. Its been many days and still no progress. I feel so insecured to use ICICI bank. Even when i have complained that my amount got debited also the cybercrime Police have mailed them to revert my amount as it is fraud, there is still no action taken. I want all my money back: i wont tolerate all this now. Its been many days without response from bank. Not a small amount. I lost 1, 52, 900/- even after police confirmation mail also you are not refunding me the amount.

                              I no longer want to be an ICICI customer. Worst service. What kind of customer service icici give? So worst!

                              I hate to be an IcICI customer. They are not showing any progress. I want my money back immediately to be visible in account balance. Not like shadow credit. I want permanent money to be in my account.
                              Dec 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 04, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (704734) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Please contact me on [protected]@gmail.com. I am unable to revert back to the mail provided by you. What nonsense service is this. customers problems should duly be respected and resolved from your end
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                                phani pabbaraju
                                Nov 1, 2021
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                                Amount of 100 rs deducting from my bank on 1st of every month in name of IPRUGTP-NCA from[protected] which i'm unaware. Not sure what is the purpose of this deduction.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (700793) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Empire1990
                                  Nov 1, 2021
                                  Resolved
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                                  Resolved

                                  1/10/2021 at 4.30 pm I made payment in msrtc but even if it fails I don't get refund zale nahit ???
                                  +2 photos
                                  Dec 4, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 02, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (700775) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Vish1433
                                    from Indore, Madhya Pradesh
                                    Nov 1, 2021
                                    Resolved
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                                    Resolved

                                    I have paid 14499rs to my card (current due) on 23rd oct, but it was not reflecting in my card limit, i called customer care they said it may take 3 working days, later they all have diff answer or no answer to this. I also wrote email to the customer care, and they arguing that your email id is not updated, then i updated it and then they are not replying my email, i am thinking to go to consumer forum, but lets give this website a chance. Please help to solve my issue
                                    Dec 4, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 02, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (699779) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Syed Abdul hameed
                                      Nov 1, 2021
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                                      I have been deducted with 2500 inr in my account

                                      NFS/07937004/CASH WDL/01-11-21 2, 500.00

                                      what is this deduction - completely unacceptable.

                                      please reverse my money. thank s
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (697366) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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