Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 177

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
vicckeyajwani
from Mumbai, Maharashtra
Nov 12, 2021
Report
Copy

Address: Mumbai

I have four tax saving bonds 032002 -TSB THREE. I have not received the redemption amount which was due in 2005. Name of bond holder Vicky Malik which is my maiden surname. Certificate no 64708.

Please advice what’s the status of these bonds and the amount owed to me.

My email [protected]@gmail.com
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (723117) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sharmaji94
    Nov 11, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: 155,Adarsh Chawl,Sangam nagar ,s.p road ,wadala (e),mumbai-400037

    Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.

    I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~of Bnk BFLf~

    Please stop all these.

    Regards.
    Pintu Sharma
    [protected]@gmail.com
    Dec 14, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 12, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      nachiket.c
      from Thane, Maharashtra
      Nov 11, 2021
      Report
      Copy

      Address: Thane

      As i have told the recovery agent Vilas Shinde on 10-11-21 that i will get my car on Sunday that is 14-11-21 and ill do settlement process on 15th. As i have given my car to my relative. Despite that i am being continually harassed giving threats like we will come to your home then it will be not nice. Bank manager will then we don't know how we will treat you.
      Recovery Agent Vilas Shinde and his Bank Manager Anil.
      On top of that coming to my home unannounced, coming with 2 people at a time to intimidate, talking in high tone in passage. I would some solution on this despite me being in contact and telling them. Why are this threats give.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (720430) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      nachiket.c's [Complaint's author] reply, Nov 14, 2021
      Have done many times no response from icici bank only harrassment and giving threats, that's all icici bank does.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        RAJNEESH garg
        from BATHINDA, Punjab
        Nov 10, 2021
        Report
        Copy

        I am totally disapointed with icici bank refund my charges if my problem no solve 99 rs +17 charges my cust id[protected]

        #
        Worst bank   Replace all
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 12, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (723150) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Nov 16, 2021
        Updated by RAJNEESH garg
        Icici[protected]
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          adilhussain2173
          from kolkata, West Bengal
          Nov 10, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Mumbai

          My name is Md Adil Hussain having salary account in company (SLEEK) informing you that I got a letter from icici bank in this month regarding loan disbursement of Rs- 48, 499/- which is converted in 6 EMI & on 3rd November 1st EMI of Rs- 8, 465/- has been debited with auto debit mode, but I have not taken any loan or purchase any things in October month of Rs-48, 499/- But How it is possible that without any customer approval/OTP/confirmation/no any phone messages or emails, loan can be disbursed .

          I want the details of the loan from where, how, why and who's done this.

          This unacceptable thing happened in a reputed ICICI bank .

          Immediately Please look into this matter on a priority basis & cancel the consumer loan which is not done by me & return my debited amount of Rs-8, 465/[protected].

          I'm requesting you please stop the auto debit option first then cancel the loan process which is not done by me .

          called customer care, they are saying the branch will help you for the same, they ll provide you the cancellation form and do the needful, kindly but bank is not doing any things, kindly solve this issue as soon as possible.

          I have visited my 4 nearest ICICI branches (KOLKATA) and also visited ICICI back office (Landmark building Kolkata ), too many emails to ICICI customer care but I didn't get any help nor support from anywhere.

          Details.

          Loan Account Number - LCFMUM[protected]

          TYPE- CONSUMER FINANCE

          LOAN AMOUNT- Rs-48, 499/-

          TENURE-6 Months

          Kindly help me out with this, if there is any misunderstanding and return my hard earned money back and close this case as soon as possible.
          Nov 11, 2021
          Complaint marked as Resolved 
          Resolved thanks for your cooperation.
          ICICI Bank customer support has been notified about the posted complaint.
          Nov 10, 2021
          Updated by adilhussain2173
          Please help

          Nov 11, 2021
          Updated by adilhussain2173
          case resolved, please closed the complaint .
          Thanks for your cooperation.
          Verified Support
          Nov 12, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            adilhussain2173
            from kolkata, West Bengal
            Nov 10, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: kolkata

            My name is Md Adil Hussain having salary account in company (SLEEK) informing you that I got a letter from icici bank in this month regarding loan disbursement of Rs- 48, 499/- which is converted in 6 EMI & on 3rd November 1st EMI of Rs- 8, 465/- has been debited with auto debit mode, but I have not taken any loan or purchase any things in October month of Rs-48, 499/- But How it is possible that without any customer approval/OTP/confirmation/no any phone messages or emails, loan can be disbursed .

            I want the details of the loan from where, how, why and who's done this.

            This unacceptable thing happened in a reputed ICICI bank .

            Immediately Please look into this matter on a priority basis & cancel the consumer loan which is not done by me & return my debited amount of Rs-8, 465/[protected].

            I'm requesting you please stop the auto debit option first then cancel the loan process which is not done by me .

            called customer care, they are saying the branch will help you for the same, they ll provide you the cancellation form and do the needful, kindly but bank is not doing any things, kindly solve this issue as soon as possible.

            I have visited my 4 nearest ICICI branches (KOLKATA) and also visited ICICI back office (Landmark building Kolkata ), too many emails to ICICI customer care but I didn't get any help nor support from anywhere.

            Details.

            Loan Account Number - LCFMUM[protected]

            TYPE- CONSUMER FINANCE

            LOAN AMOUNT- Rs-48, 499/-

            TENURE-6 Months

            Kindly help me out with this, if there is any misunderstanding and return my hard earned money back and close this case as soon as possible.
            Nov 11, 2021
            Complaint marked as Resolved 
            Resolved
            ICICI Bank customer support has been notified about the posted complaint.
            Nov 10, 2021
            Updated by adilhussain2173
            Please provide the solution for this fraud which is done without my authorization.

            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Priyanshi20
              from Bengaluru, Karnataka
              Nov 10, 2021
              Report
              Copy

              I have been charged 590 rs unnecessary amount from my account in the name of NACH_AD_RTN_CHRG ADBLDESK
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (718319) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              2 other people found this review helpful
              2 found this helpful
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Pradeepa Ganapathy
                Nov 10, 2021
                Report
                Copy

                Hello, I have been using ICICI Bank from 2005 and there was no obligation of minimum balance required for my account.

                From Apr'21, MABchgs deducted from my account without even notifying me or sending me a message for the deduction . I thought that i might have bought something and forgot about it. When I checked the netbanking today, shocked to the core that it has zero balance.

                It have never happened before and i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance . Please look into the matter and help me in getting a refund of my money as soon as possible .
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (718321) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Pradeepa Ganapathy's [Complaint's author] reply, Nov 12, 2021
                Is this [protected]@icicibank.com the correct email?
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  red eyes
                  from Patrasaer, West Bengal
                  Nov 10, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Dear Sir,
                  I'm Sree Sarad p holding ICICI savings account for past 3 years. A/C#[protected] in Koramangala Bangalore.
                  Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                  Please take some action against the bank, if it is not complying RBI standards / guidelines.

                  MABchgs debitted 707.98
                  Dec 15, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 10, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Mohankakada
                    Nov 10, 2021
                    Report
                    Copy

                    I was working withdrawal ICICI Bank as Wealth Manager and its been 5 years since i moved out of organization and still my PF amount not released by the company i had sent emails to HR for the same no response details as below.

                    Request your kind intervention.

                    EMP ID : 354894
                    PF Number : MHBAN[protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Mohankakada,

                    We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Mirza Arsalan Baig
                      Nov 10, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      590 rs. In name of ECSRTNCHG has been deducted without any notice. My all payments are paid and no dues are left. Kindly resolve my issue. No response from Customer Care.
                      Dec 12, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 10, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (718298) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        B
                        bishal sarkar95
                        from Kolkata, West Bengal
                        Nov 10, 2021
                        Report
                        Copy

                        Address: Akra Krishna nagar, kalupara, Akra Krishna nagar, kalupara, Purushottam Enterprise

                        Dear Sir,
                        I'm Bishal Sarkar holding ICICI savings account for past 4 years. in west bengal kolkata.
                        Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                        Please take some action against the bank, if it is not complying RBI standards / guidelines and also return my money.

                        my mail id. [protected]@gmail.com
                        ICICI Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          bishal sarkar95
                          from Kolkata, West Bengal
                          Nov 10, 2021
                          Report
                          Copy

                          Address: Akra Krishna nagar, kalupara, Akra Krishna nagar, kalupara, Purushottam Enterprise

                          Dear Sir,
                          I'm Bishal Sarkar holding ICICI savings account for past 4 years. in west bengal kolkata.
                          Without any intimation my account has been debited 708 rs. I have never come across something like this on a monthly basis.
                          Please take some action against the bank, if it is not complying RBI standards / guidelines. and return my money also.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            ShirajShiraj
                            Nov 10, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            My sip amount dated 7th of every month due to some holiday they submitted on 6th of That month, how can I maintain balance because my salary not credited that time when this happen and my salary credit every month of 6th, I need my money back.
                            "ECSRTNCHGS061121_SR[protected] deducted 590
                            Dec 12, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 10, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (718318) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              RasmiRanjanPradhan
                              Nov 9, 2021
                              Report
                              Copy

                              ICICI Credit Card is Charging Hidden Charges Like Interest on Interest. We have Purchase No Cost EMI Product.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (716699) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                T
                                TanviDesai
                                Nov 9, 2021
                                Report
                                Copy

                                I made a transaction on my credit card for Rs. 12910 on April 17th, 2021. Requested to convert it to EMIs for 6 months. The merchant issued a refund of Rs. 8545 on the 20th of December. ICICI has still charged me the entire amount. Now they are asking me to pay the entire amount without any answers on where the refund has been used by the bank. No answers and no direction as to who can answer this.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (715589) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  H
                                  Hog Wild Traveller
                                  Nov 9, 2021
                                  Report
                                  Copy

                                  Hi,

                                  I have a policy with name ICICI PRU Smart Life with policy Number : 33374323. EMI use to deduct on 29th of every month and I missed to maintain balance but I deposited the emi on same day with the link provided and Bank deducted the amount without any notice for 2 days(590/-) per day.

                                  Can you please explain me what is the fine for one day delay in policy amount submission?
                                  and without my notice and consent how can you deduct amount from my bank account.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (715593) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Hog Wild Traveller's [Complaint's author] reply, Nov 11, 2021
                                  I received email from [email protected] but their response was not satisfactory as they informed me for dishonored transaction I have to clarify from bank. They asking me to concern with the bank but as I know without my consent bank can not deduct any amount until there is request raised to deduct. Will you help me in this because I don't want to go here an there and don't want to round and round between ICICI Bank and ICICI Prudential life insurance.
                                  NO one is helping me and I will raise it on twitter and other social apps as well thanks for the great greatbgreat help
                                  and congrats loosing one more customer. I will pause all the services with bank after getting good help from icici
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    bishal sarkar95
                                    from Kolkata, West Bengal
                                    Nov 9, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Akra Krishna nagar, kalupara, Akra Krishna nagar, kalupara, Purushottam Enterprise

                                    Hello My Self Bishal Sarkar,

                                    Am an icici bank customer. Yesterday[protected] ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                                    Thanks & regards,
                                    Bishal Sarkar
                                    Dec 15, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 10, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      I
                                      Inder.meet
                                      from Kota, Uttar Pradesh
                                      Nov 9, 2021
                                      Report
                                      Copy

                                      Dear icici team,
                                      My icici saving account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase. Government is promoting cashless transaction and i have been charged on my own money. Does that mean it's wise to take out money from atm and pay in petrol pump?
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (715596) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Arnabdasdhrub
                                        from Kolkata, West Bengal
                                        Nov 8, 2021
                                        Report
                                        Copy

                                        Bank has deducted rupees 4000 from my ICICI savings account without my concern. transaction narration only shows DR TRAN FOR FUNDING A/C[protected]. It is very painful, that my money is not safe with the bank as well.
                                        I only requested you to kindly revert my money to my account as early as possible.
                                        Also right now I am out of India so kindly contact with me through email ID - arnabdas.[protected]@gmail.com and whatsapp No - [protected].
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (713843) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit