| Address: 2A/F1, Ruby Enclave Apartment, Latheef Colony 2nd Street, Zamin Pallavaram, Chennai - 600043, Contact: 9841201109 |
Hi Madam,
I have taken Mortgage Loan LBCHE[protected] (New Application No: [protected] = Land + Construction )
last year with the Loan Approval of about Rs.80 Lakhs. Based on this approval, i have purchased the land worth around 43 Lakhs last year Oct 2020. For the Land purchase, they have disbursed Rs.28 Lakhs.
However, I have started my construction on last Mar 2021 and i have received payments from ICICI banks for each stages (basement, first floor roof, second floor roof and Third floor Roof, and plastering work) till now.
All of a sudden, the loan approval amount was downsized on last Apr 2021.
For this, i have raised a Loan Extension request for the additional construction cost as the market price for each building materials has been increased due to fluctuating market situations.
I have also raised another loan extension request in the same application for Interiors for Interior Design work and purchase of new Lift.
I have submitted all the documents two months back pertaining to above loan extension work.
Initially they (Icici home Loan Department - Mr.Dhinesh, Mr. Chandrasekar, Mrs.Kaviya - Credit team) told that they will provide the required amount as expected by me. i was expecting Rs.95 Lakhs approval.
But they have delayed the Approval process for more than 2 months and i waited and waited, but there was no response. they were saying that they were busy with the half yearly audit work. finally they have approved only Rs.85 Lakhs only. Moreover i have enough loan eligibility as per my current Salary Structure.
But they never cared about the urgency for the customer like me. because of which my construction work getting delayed.
I have been in relationship with ICICI bank for almost 17 years. I have taken multiple personal loans and i have cleared the same within the stipulated time. I have also taken Home loan with ICICI in purchase of an apartment on Oct 2008 and closed the loan on Mar 2020. My cibil score was very good.
But ICICI home loan dept never value a customer like me.
I was totally fed up on the decision taken by the entire home loan department on delaying the process and approving the less amount. Now i am in extreme depression on the above process.
There are many banks who are ready to give Home loan to me because of Cibil score and my current financial status.
I am not satisfied with the ICICI Home Loan Department who were involved in the above mentioned process.
I am planning to close all my Savings Account ( My Salary Account, My Sister Salary Account, My Mothers Salary Account and other Fixed Deposits) and then i will definitely switch to other bank who values me more.
I will transfer this loan to other bank who are ready provide my the loan amount which i was expecting to complete my dream home.
Please let me know the process to close everything.
Nov 26, 2021
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2021
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661585) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (659466) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team