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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
Complaints 23740
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ICICI Bank reviews & complaints page 184

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V
Veerangouda Patil
Oct 14, 2021
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I have followed up 100 times with customer care and I know the processes is automated this last year for processing the claim by NHB which can be monitored online. But however due to the negligence of the bank representative the address details were not in filled in correctly and it got rejected ( Address as village mentioned) 2nd time the name was mismatch with aadhar and other proof which was again the mistake of bank rep!!!
Now it's been 3yrs I have applied for subsidy claim under PMAY and they just state it is pending with NHB, I want to raise a pmo grievance on this, please help.
[protected]@yahoo.com
[protected]
LBBNG[protected] LOAN NUMBER.
+2 photos
Nov 18, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Vidyashreeg
    Oct 13, 2021
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    Hello, I have an account with ICICI Bank and there was no obligation of minimum balance required for my account.Yesterday 622.10 rupees was deducted from my account under the MAB chgs, without even notifying me or sending me a message for the deduction . I thought that i might have bought something and forgot about it but in the statement today i received, it displayed that i have been charged for something spelt as MAB chgs . It have never happened before and at the time of opening my account i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance . Please look into the matter and help me in getting a refund of my money as soon as possible
    ICICI Bank customer support has been notified about the posted complaint.
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      K
      Karthikey_kp
      from Raebareli, Uttar Pradesh
      Oct 13, 2021
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      Credit card fraud happened on 1st October 2021. Fraudster name Ravi Verma and mobile number is[protected] which is still active and responding. Bank is not helping even after complaining the same day.

      Lost 8852 INR
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (631067) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        Nishant Chandan
        Oct 13, 2021
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        Resolved

        Address: Brahmapura, Patnagarh, Bolangir, Odisha

        Hello,
        My account has been debited with an amount 504rs wrongfully. The transaction id is ECSRTNCHGS081021_SR[protected] And account no:[protected].
        I demand for a full refund at earliest.
        Regards
        +1 photos
        Nov 23, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 15, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (633245) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Atul Thorat 8877
          from Pune, Maharashtra
          Oct 13, 2021
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          Address: ICICI BANK

          From Apr month my account is debited for MABchgs chnages i loss total 2884.31 we want this amount in my account.

          Below are the charges details,

          date Debit description Amount
          [protected] MABchgs -Feb21+GST 568.14
          [protected] MABchgs -Mar21+GST 345.41
          [protected] MABchgs -Apr21+GST 463.24
          12/7/2021 MABchgs -Jun21+GST 29.98
          11/8/2021 MABchgs -Jul21+GST 616.17
          16-9-21 MABchgs -Aug21+GST 525.56
          13-10-21 MABchgs -Sep21+GST 335.81
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (629219) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Shivangee Shrivastava
            Oct 13, 2021
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            Resolved

            Refund for payment debited

            Dear Sir,
            This is to inform you that on 8th October 2021, 18:32 hrs I had made a payment of Rs20, 000 to shoolini university of biotechnology and management sciences using eazypay -icici portal . However the computer screen flashed that the transaction may not be successful but I received a message from my bank ( idbi bank) that the amount has been deducted. The university too has not received the payment. I request you to please...
            +2 photos
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            karansofat89
            from Mumbai, Maharashtra
            Oct 13, 2021
            Resolved
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            Resolved

            Address: mumbai

            Hi

            I missed my debit card emi and called the customer care he suggested me to pay the emi on

            Ccpay.[protected]@icici

            I paid emi amount on the above upi but it is not reflected on the emi account.

            I agian called the customer care he said you paid emi on wrong upi.Actuall upi is

            Ccpay.[protected]@icici

            The payment done on 8oct, amount is 25113.

            RRN no.[protected]
            Account no:[protected]
            Mobile:[protected]

            I visited to the branch, branch manager said contact with customer care and customer care said go to the branch.
            Oct 13, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 13, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              aresisrinu
              from Hyderabad, Telangana
              Oct 13, 2021
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              Fastag recharge

              Hi I have recharge FASTAG..Amount is debited in my account..but not credited in Fastag..
              Vehicle no: AP09CM3645.
              Phno: [protected]...
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              S
              saran.
              Oct 12, 2021
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              Resolved

              Hi, seen lot of complaints in Google . 1899rs has been debited today .. seems like you are playing in every ones life ... How can these happen . Something wrong . Kinldy return back my money . Seems like theft .
              +1 photos
              Nov 19, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 15, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (631060) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Allwin Dsouza
                Oct 12, 2021
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                Resolved

                Bank Fraud - Yogesh Jadhav

                Address: BKC

                Hi this issue is with regards to a bank fraud in the name of ICICI bank. I first got a call from the ICICI personal banking number which is +91 [protected]. These guys knew exactly what was the FD amount that I had made. They called me up saying that they are from ICICI BKC head office. Then they told me to release that amount they needed verification of the card and the otp for them to do the backend work to release my money. They said after...
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                L
                lokaratchagan
                Oct 12, 2021
                Resolved
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                Resolved

                Address: NO. 319, OTHAVADAI STREET, MUDALIARPET, PUDUCHERRY

                Hi Guys,

                I'm account holder of ICICI bank, without my knowledge, ICICI bank deducted 590 amount as mention as NACH ad rtn chrg and deducted 145.72. Without my knowledge how bank can proceed?

                Even i am not having any personal loan from icici bank or any EMI outstanding from any other banks or third parties.

                My Account Number[protected]
                +1 photos
                Nov 17, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 14, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  MADHUCHANDRA ANJANAYYA
                  Oct 12, 2021
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                  Resolved

                  Why the ### you guys deducting amount 590rs my account number[protected]
                  Nov 23, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 12, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    J
                    juli2021
                    Oct 12, 2021
                    Resolved
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                    Resolved

                    ICICI Bank deducted Rs 1899 for SOme WPP Policy which we never consented

                    Address: Pune

                    Hi
                    Be vigilant about your ICICI bank account. It is noticed that ICICI deducts card protection plan rs 1899 without getting your consent. We called ICICI customer care and during this covid time they are asking us to visit the ICICI branch to resolve this issue. But my question to them was
                    1. We have never consented to any policy for any deduction why should we go to ICICI and resolve this. They are doing fraudulent activities...
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                    A
                    Abhishek Udiya
                    from Indore, Madhya Pradesh
                    Oct 11, 2021
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                    Dear sir,
                    Reference ID - 000WBaGNB2EHYXRS
                    On my ICICI credit card account 4345 XXXX XXXX 3001
                    They had applied overlimit charges 590 rupees on 21 sept 2021. Although I have not used this card more than it's limit.
                    It's very unpredictable and horrible.

                    I request to ICICI for reverting those charges from my credit card as soon as possible.

                    Many Thanks in advance to ICICI.
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 12, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (624777) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Nov 08, 2021
                    Updated by Abhishek Udiya
                    Not satisfied resolution provided by ICICI bank support team. They have not reverted over limit charges 590 rupees.
                    Don't understand overlimit charges, as I didn't do any transaction of more amount which is greater than credit card full limit.

                    Worst experience - worst bank. It's cheater bank and big issue in their banking software :(

                    Lastly never recommend ICICI to my friends, colleagues and family member and relatives.
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                      M
                      mojo_MA
                      Oct 11, 2021
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                      Resolved

                      I opened a salary account a few months back in the bank and the experience have been great but the constant call from customer executive for forcing to dispatch credit card is annoying and unintelligible behaviour, I received one of such daily routine calls from executive and I told the executive that I don't want any credit card to be dispatched; after denying the card the lady was enraged and to quote her she said: "I will dispatch it irrespective of your consent and you will have to take it". I ask is it the way you deal with customers?. I am extremely disturbed and annoyed by this behaviour.
                      Nov 12, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 12, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (626316) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Manish_Jaiswal
                        Oct 11, 2021
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                        Resolved

                        Amount of INR 787.28 has been deducted from my ICICI Bank saving account (Acc. No.[protected] on 30-Sep-2021 with transaction ID [protected] and details as DP CHGS TILL AUG-21.

                        I have tried to contact their customer care few times but did not get any positive response from their side.
                        Requesting to look into the matter and do the needful.
                        Nov 12, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 12, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (626092) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          J
                          Javedali1984
                          from Greater Noida, Uttar Pradesh
                          Oct 11, 2021
                          Resolved
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                          Resolved

                          Credit Card payment not reflecting in to my account

                          Address: Greater Noida west

                          I have made ICICI credit card payment on 8-Oct-21 of amount Rs 6507.65 ref id using ICICI imobile pay app from HDFC net banking account, but still amount is not credited in to my credit card account.

                          I tried to call customer care multiple time but no pick up call even after waiting of 10 minutes each time.. pathetic customer care.

                          I visited ICICI bank, they do not take credit card issues.

                          Then...
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                          Prime gamer
                          Oct 11, 2021
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                          Resolved

                          Address: Gujrat Viramgam icici branch Viramgam 382150.

                          Icici Viramgam branch 382150 bank employe are not giving a satisfying answer they just talk rudey my problem is jusy KYC but they are anable to solve this problem branch manager said that branch done not have biometric machine after thay he said that you should go another branch. As well as bank service not very good answer Directly without any kind o[censored]nderstanding in this condition what customer do plz take required action on Viramgam icici branch.
                          Nov 15, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 11, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (621781) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            Mayank.jain
                            Oct 11, 2021
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                            Hi,

                            This is regarding late payment charges of Rs 916 levied to me on my credit card no. Xxxxxxxxxxxx9007.

                            I had called customer care regarding this and explained to him that i didn't receive reminder on due date due to which i forgot to pay on time (Payment was only 4-5 days late) but they talked with me very rudely. All my past payments have always been done before due date. Also, i'm holding account in icici bank since very long. Despite all this i was not provided with any relaxation regarding this.

                            This is very disappointing and discouraging to see that i have been a customer of icici bank for such a long time and i have received this kind of response even though it was not my fault that i didn't receive the reminder on due date.

                            So, request you to pls look into it and reverse the late payment charges otherwise i don't have any option other than clearing all my dues and closing this credit card for good.

                            Looking forward to your positive response.

                            Ps: i've also sent a mail to customer.customer.[protected]@icicibank.com. It's been more than 5 days now but i haven't received any satisfactory reply. Rs 984.46 is not a small amount in covid times . Pls reverse the late payment charges so that i can pay my dues timely.

                            Mayank Jain
                            [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 11, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Oct 13, 2021
                            Updated by Mayank.jain
                            No support till now
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                              Payal0187
                              from Chandigarh, Punjab
                              Oct 11, 2021
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                              I already sent a mail to [protected]@icicibank.com regarding DP charges on wednesday (06-Oct-2021) but no action has been taken yet. Let me know when my money will reflect in my account which is fraudly deducted or should i need to take some serious action?
                              ICICI Bank customer support has been notified about the posted complaint.
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