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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Dec 13, 2025

Complaints 23740

Resolved

14271

Unresolved

9469

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 178

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Address: Bharuch

Rs 826 has been deducted from my account on 30.03. I checked online and found that lot of other people have logged similar complain. I believe the charge is for dmat account but i don't even have an icici dmat account that i am aware of. Please initiate ba refund as i have never been informed about such deduction.
We were not informed about this deduction and didn't even receive any email or message for the same. This is absolutely ridiculous. Please initiate a refund asap

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 1, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (696487) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bharuch

I am Durgesh bhatt, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till aug 21

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to comlain anywhere else if needed
Plz help

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Website: alumni.icicibank.com/#/login

I am an ex employee of ICICI with ID 423552.Till date i have not received my pf amount.To avail the same, I tried to log in to the site but cannot do it....

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Dear Team,

I am Chandan Kataria, 762.01 Rupees has been deducted from my account as DP CHGS TILL SEP-21 on 31-Oct-21

I have never activated and used my demat account till now. There was no prior notice for the deduction.

So i need Justice and my money back on immidiate basis

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Dec 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (699509) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: South Bopal, Ahmedabad

I have been informed for expression debit card which i have not applied in my knowledge. They have sent me a mail regarding an expression debit card has been issued & rs. 588.18 including taxes will be debited from my account. Neither the sales personnel informed me the same he told me that only annual charges will be levied. Now he is forcefully saying I have informed about the deduction. Expression debit card request cancelling options were unavailable.
I don't need expression debit card as i already have basic debit card.
Kindly help me to close this issue & take necessary action against the fibster sales person.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 1, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (696479) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi icici,

In my years of experience with another private banking i have never faced any issues.
But recently with icici, i'm facing issues.
Money is getting deducted without any consent and without any notification.

Recently on October 31st 2021, an amount has been deducted a total of 589 rupees without any consent for ECSRTNCHGS201021 for the upcoming date of Nov 1st 2021. How can it be deducted before even the date and its h=showing in the mini statement but no deduction notification came up. I reuest to refund my whole amount ASAP.

+1 photos

Dec 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (699523) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Singasandra, Banglore, Karnataka

Website: ICICI pocket

Unknown transaction occurred for the amount of 1100, without any notice, please check and resolve this issue.

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Oct 31, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694690) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Nov 03, 2021

Updated by Masood Ahamed Unable to send mail on this email [protected]@icicibank.com, please help me out.

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Hlo, I'm Rishav
Credit card no.[protected]
Icici, Ashoka plaza, Rohtak Haryana.I want to settle this card.Plz help me settle my account.
[protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 31, 2021

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694140) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Banglore , Karnataka

Website: Icici bank

Hello Sir/Madam,

Without any messages and notifications how can you auto debited my money..? What is this happening from your side. Whats charges is this ECSRTNCHG01?

Almost 1100 had deducted without any getting notifications Please resolve fast

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I haven’t applied for a expression debit card but i got an message from bank
I don’t want an another card
Please cancel my request

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 31, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694139) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mansa

Raise a complaint and take action overlimit 590 refund my 590 charges[protected] acc d i visited branch ni response no resolution phone busy now if my problem no solve i do legal action complaint to rbi

Nov 2, 2021

Complaint marked as Resolved

Solved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 31, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694064) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am an a/c holder of icici bank for the last 4 years and they charged me ₹942.82 under this category dcardfee1773OCT21-Sep22+GST.
I am not aware of what type of charges are these.
They never informed me regarding these charges either by email or by sms.
Who has given the right to icici bank to deduct the money without informing us?

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

+1 photos

Dec 2, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Customer ID[protected]

Several Email Sent
[protected]@icicibank.com
customer.[protected]@icicibank.com

I have got ICICI Credit Card, So I have opened online ICICI Saving Bank Accounts to easy banking

both USER ID Issued different and cannot be link each other also my register mobile is not register with saving bank account then how they open online bank account

Several Emailed Exchanged but surprisingly i have got unprofessional customer service email which support nothing but make more difficult issue requested for call back nobody call yet, also i contacted no solution

Now we want to closed Saving Bank Accounts permanently or both even credit card better to avoild such difficult banking don't have time for this issue

hope they will do take action now or else i have refer this issue to RBI as well their higher management for this kind of trouble

Nov 7, 2021

Complaint marked as Resolved

they just link after so many email and complaints anyhow, thank you for the support and cooperation and request to closet this ticket.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692360) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have credit card linked with my ICICI Bank. In the imobile app, everything shows proper. But, when I try to perform any transaction using my credit card. I don't receive the OTP to complete the transaction so I am not able to use my credit card at all.

Please help me to fix this issue.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 30, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692349) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I did all my credit card payment before the last date but still the bank sent me due payment with charges. I also put in a request in September but still the bank sent me an invoice with a late charge. I talk many times to service customers but they can’t give satisfactory answers or decline my call. My previous request no. is SR[protected] and SR[protected]. I called so many times but the banking officer can't talk properly. They do not want to resolve the problem. They also dropped my call.

Dec 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692199) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: hazaribagh

Suddenly I received that my complete amount on icici bank got deducted and the account got closed, I am not able to connect with customer support as they require active account detail to connect with the support team.

Dec 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (692242) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am therese. 826.00 rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL SEP-21 on 27-Oct-2021. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 30, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (691229) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: MUMBAI

I am the a/c holder of icici bank from last 5 years,
Now they have charged 707 under this category DCardfee5860SEP21-AUG22.
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 30, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (691230) in the subject line of your email. Our official will assist you.

Regards, ICICI Bank Customer Service Team

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My ICICI bank account is deducted 5 times by aunthorized RTN charges in the same month.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 29, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (689680) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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With no knowledge of mine and proper communication, ICICI has debited 826rs for demat account which I never used and don't even remember opening. And this is the second time happening now that I checked my statement 750rs has been debited in November 2020 too. On top of everything, the customer care is worst. And I see many are suffering with this issue. Just close those demat accounts and give us back our money and stop committing these fraudulent transactions

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