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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 190

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R
romi sudry
Oct 1, 2021
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Address: Nagpur

I am shocked to see this deducted.
Please refund this amount to my account.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (572346) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    swati devare
    Oct 1, 2021
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    I had entered the grid card details correctly and it still disabled my authentication.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (571183) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    swati devare's [Complaint's author] reply, Oct 28, 2021
    Issue has not been resolved yet.Please resolve it.
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      S
      Samarthtandon97
      from Delhi, Delhi
      Oct 1, 2021
      Resolved
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      Resolved

      I transferred Rs 35, 935 through IMPS on 1st Oct 2021 8:33 am from my ICICI bank A/c to PNB bank A/c.

      The amount was debited from my ICICI bank A/c but not credited on my PNB bank A/c.

      I received this message for the above transaction.

      "Dear Customer, IMPS Txn Ref. [protected] for Rs 35, 935.00 is timed out at Beneficiary Bank on 01-Oct-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank."
      Nov 2, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 01, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (572348) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        V
        venkatakrishnan199628
        Oct 1, 2021
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        Demat account charges/Account created without my consent

        A demat account has been created out of the blue without my consent and suddenly I have been charges Rs.1000+ towards the maintenance of the same.
        not able to reach any customer care regarding this issue, and the icici officials are also not giving proper responses.
        I have no use of this demat account and majorly this has been created without my consent which is highly unethical....
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        A
        Anurag Vatsa
        Oct 1, 2021
        Resolved
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        Address: Noida

        An amount of in 826 respect DMC DP charges.

        Please refund my amount as i no more use your services.

        my email id : [protected]@gmai.com
        Nov 2, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 01, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Rishabh19971
          Oct 1, 2021
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          Out of my salary of 13000 there are ECS charges of 4500 out of which just 2000 is refunded to my account. And i was told more will get debited.

          There is no intimation from ICICI Bank of 8 ECS transaction and it just get debited whenever ICICI Bank wants.

          So my loan company presented ECS 8 times and my ICICI Accounts gets debited 8 times no intimation from Bank that your account is getting debited

          How would i know my loan company presented ECS 8 times?
          Why will i ask my loan company if ICICI bank is the one who is getting 8 time ECS Charges.

          There should be intimation from ICICI Bank you account is getting debited 8 time kindly talk with your loan company. Reply by ICICI Bank that we already intimated you by saying if you dont pay on time ECS Bank charges will apply.
          How will i come to KNOW how much time my loan company is presenting the payment. If ICICI is getting income from that ECS charge they should intimate the customer not the loan company.
          Nov 2, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 01, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (572304) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Satheesh A
            from Hyderabad, Telangana
            Oct 1, 2021
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            Address: Malkajgiri

            One of the worst customer service I have ever seen in my 15 yrs experience.

            My brother died of carona. So the amount should go to the nominee. For that they called us and took signatures and forms...there were 3 lakhs at Bank account. They told they will call within 3 to 5 days, 15 days up no response, what a pathetic service. My mom is aged with knee problem. That guy's u know not giving contact number at least to contact whether the work is done. One of the worst customer service in world. MALKAJGIRI BRANCH.
            Nov 2, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 01, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (572312) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              I
              ICICI_Customer
              Oct 1, 2021
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              I have been charged Rs. 588.18 including taxes for expression debit card which I didn't requested. They didn't inform me at all about the card issue and withdrawal of rs.588.18 from my account and I received a very unclear message. As well as, it seems they have blocked my basic debit card as it's not working now and there is no option to cancel the Expression debit card.

              I don't need Expression debit card as I already have a basic debit card and want to use that only.
              Please help me getting my money back and authorize my basic debit card again by cancelling expression debit card.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (571153) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                N
                Nishanth Ls
                Oct 1, 2021
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                I am Nishanth L. 619.50 Rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL A
                UG-21 charges on 29/09/2021.

                My Demat account is already deactivated and they never mentioned that the demat accounts carry a charge. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (571273) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  srinathashok
                  from Erode, Tamil Nadu
                  Sep 30, 2021
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                  Address: GSN Arcade, beside Vemala Kalyana Mandapam, Hosur, Tamil Nadu 635109

                  ICICI has accepted the payment to UNICEF from my account and auto debit of Rs800 was done twice (23rd August 2021 and 30th September 2021).
                  I didn't receive any OTP and i never subscribed or Authenticate it.
                  The narration shows VSI/UNICEF and transaction number is present.
                  I need a refund of Rs1600 and in future this has to be stopped
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (571265) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Saif.Mirza
                    from hyderabad, Andhra Pradesh
                    Sep 30, 2021
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                    Address: Hyderabad

                    30/09/2021 ECSRTNCHGS270921_SR[protected]GST Dr. 493.01

                    Hi,
                    This is Mirza Sai[censored]llah Baig.
                    I got Rs. 493.01(Which I all have for emergencies) Deduction from my account in the last days of month as ECSRTNCH,

                    Can you let me know why it happens and why these charges are deducted from my account without any intimation ?
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (569128) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      F
                      Fatima munaim
                      from Nagpur, Maharashtra
                      Sep 30, 2021
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                      I did a transaction of 30k from icici to axis and the transaction number is[protected]. Can you please help me refund..the money got deducted and it also didn't credited the

                      Axis account.

                      The message I got was

                      Dear Customer, IMPS Txn Ref.[protected] for Rs 30, 000.00 is timed out at Beneficiary Bank on 30-Sep-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.

                      Cab you please help
                      ICICI Bank customer support has been notified about the posted complaint.
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                        R
                        Rajasekarshn
                        Sep 30, 2021
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                        I am icici account holder, Spetember'20 month my account got deducted as "CashTxnChgs-Branch-Aug20+GST" charges for 4 times,

                        29 Sep'21 - rs 48.13
                        31 Sep'21 - rs 4081.17

                        Total - rs 4130

                        I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.

                        Please help me to get refund
                        ICICI Bank customer support has been notified about the posted complaint.
                        Sep 30, 2021
                        Updated by Rajasekarshn
                        Not resolved yet
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                          R
                          ravikumar3466
                          from Bengaluru, Karnataka
                          Sep 30, 2021
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                          Address: ICICI, BOMMANAHALLI ASSET BRANCH, BENGALURU

                          In the above loan account we have cleared all the installments of the vehicle through settlement on 31.01.2019, after this the guarantor name is reflected in the CIBIL report.
                          Kindly remove the closer reason on priority basis.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            R
                            rahie
                            from Mumbai, Maharashtra
                            Sep 30, 2021
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                            Address: Mira Road

                            On 29th September 2021 I was charged for Rs.826 as DP charges till Aug 2021 by ICICI Bank. There was no notification or email or text message about the transaction. While opening the account they never mentioned such charges. I called the bank twice and asked about the charges but they hung up the call. I checked online and found that lot of other people have logged similar complain. Please resolve.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (569134) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Payal0187
                              from Chandigarh, Punjab
                              Sep 30, 2021
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                              ICICI has fraudly deduct 826 Rs from my account on 28th Sep 2021 as i haven't request for any Demat service or any other service.
                              SEND MY MONEY BACK ASAP.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (569138) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Payal0187's [Complaint's author] reply, Oct 11, 2021
                              I already sent you email to [email protected] on wednesday (06-Oct-2021) but no action is taking yet on deduction. Let me know when my money will be back in my account or would i need to take some serious action?
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                                S
                                sm99
                                Sep 30, 2021
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                                There is a deduction of 620 Rupees from my savings account, charging for Demat account which I never activated. This is done without any information or communication given. Have been calling customer care received no response. Need my money back.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Vishalibd
                                  from Ghaziabad, Uttar Pradesh
                                  Sep 30, 2021
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                                  I am using an ICICI bank account since 2013 and have never opened any Demat account. Today when I checked my account balance then I found that Rs. 826 has been deducted on the 28th of September in the name of Demat account charges till August 21. Even I was not notified about this transaction through a message which results in bouncing off one of my loan which is expected to go on the 30th of September. I need the deducted amount immediately and I will also not going to pay any bounce charges for this as I am not faulty here.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 30, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567854) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Oct 07, 2021
                                  Updated by Vishalibd
                                  [protected]@icicibank.com, is this the email id?
                                  Oct 12, 2021
                                  Updated by Vishalibd
                                  so unprofessional, nobody is replying, I want the solution immedialtely
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                                    rahul.chaurasia
                                    from Lucknow, Uttar Pradesh
                                    Sep 30, 2021
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                                    826.00 rupees has been deducted from my account as (Dmc/in[] dp chgs till aug-21) on 29-Sept-2021. I have never used my demat account till now.
                                    same amount was also deducted last year, but last year i did not complain
                                    You people have provided me by saying this is free .
                                    When i checked this online i found that you are doing this all the people
                                    This is totally unaccepted . I want my refund for both year.
                                    .
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567847) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      MrVikas156429
                                      from Gwalior, Madhya Pradesh
                                      Sep 30, 2021
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                                      Dear sir mam

                                      This is info to you I Vikas Singh tomar employee for i process India pvt ltd I regsign this company date 14 sep 2021.and complete my EEDC.
                                      Bt i am not recived FNF AND RELIEVING LETTER .
                                      Everday I send email no anyone respond for me.
                                      So please kindly provided me FNF and RELEVING LETTER.
                                      I requested to you very urgent.

                                      Thanks and regards
                                      Vikas Singh tomar
                                      C156429
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Vikas,

                                      We're sorry to hear about your concern. We have intimated the concerned officials in I-process to connect with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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