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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 190

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P
poojakush_1402
from Pune, Maharashtra
Sep 29, 2021
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Address: 301-C 33 keshav kunj society, keshav nagar, mundwa, Pune, MH

I am Pooja, an amount of 826.00 rupees has been deducted from my account in the name of 'dp chgs till aug-21'

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.
I need my money back and am ready to complain anywhere else if needed.
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567779) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    R
    Rakesh Mallya
    from Powai, Maharashtra
    Sep 29, 2021
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    I am Rakesh Mallya, ICICI Bank account holder.

    There is a transaction of Rs 826 debited from my account in the name of DMC/****/ DP CHGS till Aug 21 on 29 Sep 2021.

    I have never used my demat account.There was no prior notice of deduction and i haven't received any deduction message.

    I need my money back.

    Rakesh
    +1 photos
    Oct 31, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 30, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567770) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      shiv49
      Sep 29, 2021
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      I have a Demat account in ICICI bank for more than 5 years now. As I checked my bank transactions and I found that there are two debit transaction 'DMC/[protected] DP CHGS TILL AUG-21'---- INR 628.07' on 29-Sept-2021 and DMC/[protected] DP CHGS Till MAR-21 --- INR344.17. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and why to charge now, after so many years. This is My ICICI account number[protected]. This is completely unacceptable and please refund my amount.
      ICICI Bank customer support has been notified about the posted complaint.
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      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (565908) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      Hi, in addition to above, again an additional amount of Rs. 197.93 has been deducted today for DP CHGS TILL AUG-21.
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        S
        Subhendu29
        from Bhubaneswar, Odisha
        Sep 29, 2021
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        Multiple times within a month, amount has been deducted from the account with "NACH_AD_RTN_CHRG". What is this charge and why is this being deducted multiple times in a month?
        ICICI Bank customer support has been notified about the posted complaint.
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        Also if I understand correctly from the various FAQs shared, this charge is deducted if there is not sufficient funds for auto debit of ICICI PRU insurance. But my concern is that I had already paid the premium amount in advance prior to the due date. Then why was auto debit enabled and this charge deducted?
        Reply
        Team, haven't received any resolution or update till now. Kindly help in resolving this.
        Reply
        I still haven't received any resolution or response on this.
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          P
          Prasad 574157
          Sep 29, 2021
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          I don't need this Wallet Assist plan on my ICICI card. Please deactivate this plan.

          Make sure to deactivate this plan asap. If not, I will complaint against this in consumer court. Thanks

          Icici SB account no.[protected]
          ICICI Bank customer support has been notified about the posted complaint.
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          Please deactivate wallet assist plan from my credit card also
          Reply
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567765) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            V
            Vinsun7
            Sep 29, 2021
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            This mail I am writing with respect to ipo refund/unblock amount for Glenmark ipo. I had applied for Glenmark ipo but didn't get the allotment and refund/unblocking is pending from Icici bank. Can you please unblock ipo bidding Amount.

            Contact Details: [protected]
            ICICI Bank customer support has been notified about the posted complaint.
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            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (565604) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Reply
            Vinsun7's [Complaint's author] reply, Oct 1, 2021
            I am not able to see your contact details as it is showing as [email protected]. Can you contact me over email [email protected]
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              B
              Biggod
              from Hosur, Tamil Nadu
              Sep 29, 2021
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              Amount deducted as "CashTxnChgs-Branch-Aug21+GST"

              Address: Hosur

              Hi,

              I am icici account holder, Spetember'29th 2021 my account got deducted as "CashTxnChgs-Branch-Aug21+GST" charges.

              I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction....
              +1 photos
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              D
              D Rajesh Kumar
              from Hyderabad, Telangana
              Sep 29, 2021
              Resolved
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              Resolved

              Forwarding of IT Certificate provisional

              Address: Hyderabad

              I am not able to download with the details the certificate for IT provisional. and no response from the website. Atleast like earlier easy procedure on the web page directly can be provided for IT certificates of Home loan....
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              K
              kazmeen Maknojia
              Sep 29, 2021
              Resolved
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              Rs 590 has been deducted from my account on[protected] against NACH_AD_RTN_CHRG~ADBLDESK ~26AUG20~a352ebd~BSEOTMAC

              Let me know why you charging this amount from my account. What this is charge for?

              I have done multiple complaints even though no one get back to us.

              Kindly refund my money otherwise i will file a compliant in consumer forum....
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              Z
              zain531
              from Hyderabad, Telangana
              Sep 29, 2021
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              ICICI Bank VIN/APPLE COM fraud

              Address: Malkajgiri, ICICI Bank

              My name is Mohd Zainuddin I got message amount deducted from my saving account.{dear customer, inr 299.00 was spent using debit card of account XX137 on 29-Sep-21. Info: VIN*APPLE COM*B. The available balance.}but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back....
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              M
              [email protected]
              from Nowgong, Madhya Pradesh
              Sep 29, 2021
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              INR 826 has been deducted from ICICI bank account on the name of DP CHGS TLL Aug -21. as per my understanding this charge for ICICI Direct account, I did not use this account from last 3 years and no prior notice to deduct it.
              Please return my Money
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (564775) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                G
                gauravspyke
                Sep 29, 2021
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                I have an icicidirect account (AC no. [protected]) which was lying dormant since last 10 years. I have just got it activated this year in July 21, but I have been charged with Rs. 3618.67 which are unwarranted. There was no intimation for the charges, and they were deducted without any prior information. This is unjustified and complete duplicity of faith with the DEMAT provider i.e. ICICIDirect whom I have given access to my bank account for deposits and debits.

                No SMS, no intimation.

                Please help in reversal of the charges Rs. 3618.67 on urgent basis.
                ICICI Bank customer support has been notified about the posted complaint.
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                  P
                  Pawan9096
                  from Chandrapur Bagicha, Assam
                  Sep 29, 2021
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                  Hello,

                  I am an ICICI Bank customer. I got charged for unauthorized and Unnecessarily last 29/09/2021 (ECSRTNCHG) without my knowledge and without any confirmation email, SMS, or Phone call. The total amount charged is INR.535.05 and INR. 0.02. This is ridiculous. I am requesting a refund. Otherwise, I would like to deactivate my account from this bank, this is not fair.

                  My question is before charging. they have to update or get confirmation from us, right?

                  Name: Pawan Jogi
                  Account number: XXXXXXXX5552
                  IFSC: ICIC0000915

                  Thanks and Regards
                  Pawan Jogi
                  pawan.[protected]@gmail.com
                  ICICI Bank customer support has been notified about the posted complaint.
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                    D
                    dwivarun
                    from Pune, Maharashtra
                    Sep 29, 2021
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                    Address: pune

                    Hello ICICI representative,

                    today all of sudden i ntoiced that 926 rs wa debited from my account with transaction comment " DMC/*****DP CHGS"

                    FYI- I have closed DEMAT account long back and it have not being charged so far. May i know why this all of sudden.

                    I am a trusted customer of ICICI sice 2002 and such unnecessary deduction really frustrate and loose faith on such big brand.

                    pls immediately reverse the money and get it in my account.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      V
                      vivs007
                      from Rudrapur, Uttarakhand
                      Sep 29, 2021
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                      Today i was just checking transactions of my account and found that Rs 619/- has been deducted from my account towards (DMC/[protected] DP CHGS TILL Aug-21)
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (564776) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        singhlovelesh3
                        Sep 29, 2021
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                        I noticed that ICICI Bank deducted money from my account under the nach_ad_rtn_chrg. May I know why this deduction is happened as it already taken on 18-Sep-21 and now 28-Sep-21. why this deduction is happening??

                        Mob - [protected]
                        Email - [protected]@gmail.com
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (564787) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          B
                          Bhakti Vaidya
                          Sep 28, 2021
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                          Hi,
                          I have done an IMPS transaction and the amount is debited from my account, but it's not credited to the beneficiary account. Also, I have received massage as Below:

                          Dear Customer, IMPS Txn Ref.[protected] for Rs 15, 000.00 is timed out at Beneficiary Bank on 28-Sep-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.

                          Please check and resolve the issue asap.
                          Transaction ID:[protected]

                          Thanks & Regards
                          Bhakti Vaidya
                          ICICI Bank customer support has been notified about the posted complaint.
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                            R
                            Rahulg2194
                            from Faridabad, Haryana
                            Sep 28, 2021
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                            Unjust Auto Debit Charges on my EMI Account

                            Website: www.icicibank.com

                            I financed washing machine from Bajaj Finance Service. After my first EMI was deducted on 2nd September, in the same month, I was charged ₹118 thrice on 23rd September under following tags -

                            1. MNDT_CHRG~AD_BAJAJFIN
                            2. MNDT_CHRG~SMSOTP
                            3. MNDT_CHRG~SMSOTP

                            I got in touch with Vishal from ICICI bank app chat option. He confirmed that MNDT Charge is one time auto debit charges registered through...
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                            Kavya H M
                            Sep 28, 2021
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                            All the reimbursements from my company are getting rejected by ICICI bank giving reason as beneficiary name differs.
                            I have verified the names both are matching even then its the same issue
                            ICICI Bank customer support has been notified about the posted complaint.
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                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (561135) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Bhushan938
                              from Pune, Maharashtra
                              Sep 27, 2021
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                              I don't have demat account still Bank charged me 550 for this, they are doing this to lot of people, simple way to steal money I guess
                              ICICI Bank customer support has been notified about the posted complaint.
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                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (561151) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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