Feb 02, 2022
Updated by Dennisjr Respected Sir/Madam,
I have lodged a complaint against ICICI Bank Credit Card Department which has illegally put the amount of 40K on my salary account as a lien for credit card outstanding. There was absolutely no communication (via email, phone call, and hard copy letter or SMS). As my phone number updated with them is not my phone number and there is no email updated as they never had my email.
I had received an Email from ICICI Customer service about the same and I was told to speak to the credit card department Manager.
I spoke to the concerned Official and I was told to visit the head branch in Chandivali, Andheri east.
I went to ICICI bank on to meet the credit card Department Manager to resolve the issue as I was suggested by the official.
As mentioned above, they have illegally put the lien for credit card outstanding that I never had with me.
I was not at all contacted either by the Credit Card Department or Recovery Dept at any point in time since the credit card was issued in 2004 until the Lien was set on my salary account in December 2021.
Following are the details of my conversation with the ICICI credit card Department Manager:-
I was informed that the credit card Fraud Dept will take around 40 days
to complete the investigation.
They will investigate and accordingly take a decision in 40 days time.
I have also confirmed from them that my mailing address is wrong, my phone number is wrong.
My email was not there at all when the card was issued by fraud.
All the transactions that were made as seen on the credit card statement were never made by me.
Please remove the lien on my saving's account at the earliest.
Someone using my credentials has done this fraud as I never had a credit card with ICICI.
My current company has also told me to leave as they will not credit my salary in my ICICI salary account as there is a lien on the account they have confirmed it by sending a conformation email and they do not deal with any other banks except ICICI bank.
I am a family man and I am the only earning member in my family with wife and children and if I loose this job I will be in a very big problem and we will be on the road.
I request you to please contact ICICI bank and remove lien on my savings account.
Looking forward to an early and favorable action from your side.
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (965111) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team