ICICI Bank Complaints & Reviews

Hi,

I opened a ICICI Demat Account recently and couldn't invest anything due to my availability but there was a Unathorized transaction in my account using my Account credentials last month saying i invested sum of 5000 Rupees in Kotak Multi cap Mutual Fund.

I called immediately to ICICI Customer care and the call transferred to multiple teams and my complaint was not registered and i called the Demat Agent who opened my account he said he's not aware about this how did this happened. He asked to wait till Oct 6th to redeem and i waited i tried to Redeem but it is not allowing me to do.

I had purchased a TVS Jupiter Scooty from Arvind TVS Motors Agra(UP) on date 31/01/2021 amount of Rs 83833 (Sum of two transaction) using ICICI Bank Credit Card. There was cashback offer going on at that time using ICICI Credit Card. The offer stated that within 90 days the cashback will be credited in the bank account but it's already 250 days yet I have not received the cashback and ICICI Customer Care helpline are not providing sufficient help.
If its a fraud, I will never use ICICI Bank Credit Cards

Attaching bank statement screenshot for more information

Please contact me on [protected]
My email id is amangautti.[protected]@gmail.com

My AWB number is [protected].
The delivery is being delayed and I will not be present to the provided address. Therefore I request you to deliver the product to my current address
Name: Abhilok Yadav
Address: impetus gurukul
Infront of gk palace
Bhopal
Madhya Pradesh
462011

My money got debuted from my savings account of Rs 50/- in a same day twice without any intimation or message or anything, when I went to the statement and checked about this it shows some ecsrtnchg charges kind of in statement. How they can do that without any info regarding this. I need my money refunded back to my account
Reply back to anilsanthosh.[protected]@gmail.com

.I am unable to figure out why they have deducted 588 rs without my permission. Who gave them permission to impose deductions of their choices? Just because i am using their services it doesn't mean they will do anything from my account. I want them to transfer my money asap, its not a matter of few bucks its almost 600 rs.

They have just mentioned picture Drcard Join fee+gst and deducted 588.82 rs against it. Is it my responsibility to ask for explanation from them, isn't it their responsibility to make us aware with these fraud charges. Is this the way to have a healthy relationship with your customers?

My acc. deducted 590 rupees for 5 times on 4 oct 2021 i want complete refund of that amount otherwise i will complain to RBI for deducting unethically because this acc is zero balance savings acc. my mobile no. is [protected]

Am an icici bank customer. On 1st oct 2021 an ecsrtnchg charge of 590 rupees was levied three time back to back on the same day without my knowledge Or consent. I don't know what the charges ecsrtnchg does that mean. The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what charges are these . This behavior is totally unacceptable and untrustworthy for a bank with goodwill, please refund my charged amount.And I need a strict action and a valid reason for this situation.
My email id is [protected]@gmail.com

Thanks & regards,
Aseer Shaikh

I am unable to do transactions using credit card. I have tried to contact customer care many times but there was no response. Please resolve my issue at the earliest.

I have triggered a IMPS on 4/10/2021 (arnd 5 PM IST), amount was debitted from account but it was not credited to Beneficiary account.
Details :

When i effected an international transactions, there was a call from your Customer services team asking for confirmation and it was informed as genuine transaction, without prior information i got the message my card has withheld for security purpose and after several rounds of my communications the issues are not settled so far with no clarity and visibility, and when i called them on[protected] i holding this for more hour 75 minutes or so, my call was unanswered as well reason that i did not have sufficient balance on the toll number as my call will not be answered immediately or on longer duration or no idea will be answered this is the information i got from the respective bank when talked so a policy of the bank.], my card in unable for transactions as well no charges less services by the bank, is this how the ICICI BANKS are allowed to make huge profit by looting and robbing the customer, is this how our banking systems are framed

Re card No ending with 8008

I just realized that I have been charged OVER LIMIT Fee of 500 + GST, however, I never spent more than the credit limit given by bank, though I have reduced the limit using Mange my limit in the app for my own convenience.

why am I charged over limit charges please clarify and Pease reverse the over limit charges.

In spite of writing to the customer care N number of times, they always send me back with the standard Robo type of reply.

Please note Rs 1000 transaction has been made from my Bank account via VIN/INNOVATIVE. I do not share my account details and card details with anyone. Please resolve the issue asap.

NACH_AD_RTN_CHRG~Of Bnk
BFLf~02AUG21~9b8ac07~4950C

590.00
DR
[protected]
NACH_AD_RTN_CHRG~Of Bnk
BFLf~02AUG21~eb1f80a~4950C

590.00

This is the statement which amount is deducted from my icici bank account unnecessarily, i need to know about the issue and get resolved and refunded

Hi,

I recently connected with my relationship manager and her behavior was rude and she doesn't know how to speak with a customer. Please give proper training to your employees before allowing them to handle customer calls. When I tried to raise a complaint against her, there are no options to do that on their website. Kindly suggest

Dear ICICI, I was told that there is no monthly and yearly charges for my demat account but I could see that RS 461.09, 248, 56 total 766 amout has been deducted on [protected] DP CHGS TILL Aug, 2021 on 29/09/2021 to 04/10/2021 transaction, can you please clarify and come to know all your customers suffering same problem?
And you should send SMS before take any decision.
Refund my money back soon, Its my hardly earn money

There was an void sale bill generated by one of the restaurant where is costed me more than my budget then i cancelled the coupons and wanted my money 3000 back then the staff generated the void sale bill of 3000 and told to wait for 24 hours still cannot see my money in my bank account which i transferred from my bank account axis

Hi team,

I have savings account in icici from june 2018 and every 1st date of month 100rs is being deducted from my account in name of iprugtp nca deduction .I have not been notified on it & have not opted for any prudential policy.
Please refund my 3800 rs for last 3 years, This is worst behaviour on which action needs to be taken

Thanks
[protected]@gmail.com
[protected]

Payment to icici - eazypay
Pay for
Fees payment done by dhani pay union bank account.2100+[protected]/- rs.)
Transaction id : [protected]
Reference number - [protected]_[protected]
Date : 25/09/2021

Sir, my issue is regarding to failure of payment. This saturday (Date - 25 jseptember, 2021 ; time - 7:11 pm and 7:59 pm) my account balance is deducted while making a payment forKoneru Lakshmaia Educational foundation Ltd. Of rs 2100+2100 through eazypay - icici gateway.

In brief :-

Actually, the matter is when i proceed to payment page after entering all the credentials of my debit card mode then the payment was transacted from dhani pay. After a duration 5 minutes, the website shows me an error message in which it is written that" we regret the inconvenience, payment declined and it may be taking longer time to respond. And i checked eazypay website by filling in my mobile number, earlier it was displaying transaction initiated and now it is showing failed.
I contacted the biller i. E. T. I. M. E. But they don't have much information regarding this. I want you to please make a refund to me for the balance that is incorrectly deducted from my account. I would be grateful if this issue could be resolved without further delay. I am posting few snapshots of this incident that may be helpful to you in sorting out this problem.

I want to submit a complaint regarding my money deduction . Few days back I asked the bank to fill my passbook with the previous entries and I got to know that lot of Auto deductions happened to my account without my consent.

My account showed deduction of rupees 1899 for PPL/WPP_SR[protected]_Renewal of Policy. But I have never enrolled for such a plan. This is a big amount. So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. It is decuting every year .

APY_[protected] transaction that means Atal Pension Yojana which has been enrolled without my consent again and amount of Rs 46 was deducting every month for so long now.I was not accepting this kind o[censored]nsatisfactory service from the ICICI bank. But I read on the internet that a lot of people have the same complaints. I want my money back asap.

My credit card no: [protected] was blocked on a sunday without any reason. All the bills are being paid on time and there was not intimation given before blocking the card. I am unable to do any transactions and customer care is also not reachable.

Pathetic customer service from ICICI.