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ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 194

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A
Ashok raj R
from Thanjavur, Tamil Nadu
Jan 17, 2022
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I recharged sbi-fastag for Rs.500 from my GooglePay. The money has been debited and Gpay marked transaction as completed successfully but the recharge is not successful in FAstag server also the money is not refunded. I am attaching the transaction details for your reference. Please help me to get back the money as soon as possible.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910835) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jan 18, 2022
Updated by Ashok raj R
This is not related to ICICI bank. This is related to SBI, Please re-route the complaint accordingly.
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    S
    Shakun Talwar
    Jan 17, 2022
    Resolved
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    Resolved

    Beware before you own an ICICI credit card!!

    ICICI bank charges very very high late payment and other subsequent charges and have no process of its reversal. I haven't seen such process or policies with other banks.

    My payment got delayed for just 4-5 days after my due date and ICICI bank levied all sort of late charges & fees amounting to approx. 4000 rupees.

    I am very very disappointed with the services of this bank.
    Feb 18, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 18, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910857) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Feb 24, 2022
    Updated by Shakun Talwar
    The complaint is still unresolved. First time I am dealing with a financial institution who has no waiver policy despite of the fact that the customer was a new ICICI credit card customer and wasnt aware of the billing cycle due to which the payment got delayed.
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      L
      Luckiejain
      Jan 17, 2022
      Resolved
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      Resolved

      Address: No 270, 1st main road, balaji layout, mallathalli (near narayana school),bnagalore 560056

      Hello, my parcel returned without any delivery attempt, it has something very important and urgent. Kindly look after this assap.
      Event Details For : EB[protected]INCurrent Status : Out for Delivery
      15/01/2022
      09:10:05
      Bommanahalli S.O (Bengaluru)
      Out for Delivery
      15/01/2022
      07:51:24
      Bommanahalli S.O (Bengaluru)
      Item Received
      15/01/2022
      00:35:01
      Bengaluru NSH
      Item Dispatched
      14/01/2022
      05:28:17
      Bengaluru NSH
      Item Bagged
      14/01/2022
      03:48:01
      Bengaluru NSH
      Item Received
      13/01/2022
      15:56:45
      Kengeri S.O
      Item Dispatched
      13/01/2022
      13:24:56
      Kengeri S.O
      Item Bagged
      12/01/2022
      15:43:47
      Kengeri S.O
      Item Returned INSUFFICIENT ADDRESS
      12/01/2022
      10:27:59
      Kengeri S.O
      Out for Delivery
      11/01/2022
      15:25:29
      Kengeri S.O
      Not Delivered Addressee cannot be located
      11/01/2022
      15:25:16
      Kengeri S.O
      Out for Delivery
      11/01/2022
      14:47:05
      Kengeri S.O
      Item Received
      11/01/2022
      12:28:40
      Bengaluru NSH
      Item Dispatched
      11/01/2022
      10:46:54
      Bengaluru NSH
      Item Bagged
      11/01/2022
      08:30:00
      Bengaluru NSH
      Item Received
      11/01/2022
      01:50:26
      Bengaluru NSH BNPL Centre
      Item Booked
      Feb 17, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 17, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907822) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Surya403
        Jan 16, 2022
        Resolved
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        Resolved

        110days gone but till now cash back not received.i am purchased samsung product on 28.09.21 but interest cashback and Additional cashback till now not credited...please help mee
        Transaction id-[protected]
        Jan 16, 2022
        Complaint marked as Resolved 
        Email [email protected] Mobile number-8807553499
        ICICI Bank customer support has been notified about the posted complaint.
        Jan 16, 2022
        Updated by Surya403
        Compliant not resolved
        Verified Support
        Jan 17, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907891) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          mnsh121994
          from Mumbai, Maharashtra
          Jan 16, 2022
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          I am Manisha Manoj Chaudhary. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL Nov-21) DP charges on

          28/12/2021. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message on my mobile. I need justice and my money back immediately. My Account Number is[protected].
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 17, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Jan 18, 2022
          Updated by mnsh121994
          I got one call he claimed that he is the bank representative and asked me to share the details like net banking or debit card pin. I found it suspicious and disconnected. Please clear one thing if your bank official calls us then will they verify the details like debit card number or CVV?

          Secondly why my branch manager is not contacting me?
          Jan 18, 2022
          Updated by mnsh121994
          They send me this link https://customerclaimpayment.online/ and asked me to put my personal details here.
          And i know this is a fake website.
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            P
            Pavanr3484
            Jan 16, 2022
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            Address: 524, 5th Main Rd, Kasthuri Badavane, Rajagopala Nagar, Peenya, Bengaluru, Karnataka 560058, India, 4TH CROSS RAJ GOPAL NAGAR

            I am account is been charged with 408.57rs for ecsrt charge I don't know what it is and without any confirmation it has been deducted
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907830) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Rajendra Dewri
              from Bareilly, Uttar Pradesh
              Jan 16, 2022
              Resolved
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              Resolved

              Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care icici bank.
              But the customer care executive say she don't know anything regards the deduction.
              Feb 18, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 17, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                K
                Karan Jagtap
                Jan 15, 2022
                Resolved
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                Resolved

                Address: Pune, Maharashtra

                Recharge of 7, 000 was made and money got debited from bank account but did not credit in wallet. And refund is also not received.
                Feb 18, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 17, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907843) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  nimeesha nimee
                  Jan 15, 2022
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                  Address: 6-297/3 Triveni Nagar colony, Phase 4 near aaradhana health clinic balapur X Road meerpet

                  There was really harsh behaviour by the online kyc women. ! Our grandmother was about o open an account. Through online kyc. And she couldn't able to hear properly. And we were telling what the women in the video call was saying. But she was really harsh. And how can we recommend ICICI to others. When the people are really harsh. Its really bad when they can't respect elders. ICICI really need to keep a policy atleast to respect elders.! This is very bad from ICICI.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903701) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Namwar Shankar
                    Jan 15, 2022
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                    Address: A6 Sector 67 Noida.

                    I am a ICICIBANK costumer, I have a salaried account in ICICIBANK. On dates
                    [protected],[protected] and[protected] my account was charged RS 2194.57 by 6 transactions on mentioned date for ecsrtnchg0 and ACH/TPCAPFR charges. these all transactions was done without my knowledge or without any confirmation email or sms or any phone call. And even I don't know what these charges are(ecsrtnchg0 and ACH/TPCAPFR). Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is- [protected]@gmail.com.
                    mob no- [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 15, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jan 21, 2022
                    Updated by Namwar Shankar
                    What to do next how can i get my money back.
                    Jan 21, 2022
                    Updated by Namwar Shankar
                    my Mobile no is: [protected]
                    Jan 22, 2022
                    Updated by Namwar Shankar
                    Yesterday someone has called me on the behalf of ICICI BANK and asked me to install anydesk app from play store and give him access to my device . I have denied for the same.
                    what's happening into my complaint, is there anyone hearing me? I am helpless Please do needful and provide my money back.
                    Jan 29, 2022
                    Updated by Namwar Shankar
                    IF very soon I will not get any resolution than i will move to consumer court
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                      B
                      Bhavna Mudgal
                      Jan 15, 2022
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                      Address: New Delhi

                      Dear sir/mam
                      I'm Bhawana Mudgal holding ICICI savings account for past 2 years.
                      Without any intimation my account has been debited.
                      I have never come across something like this on a monthly basis.
                      Please take some action against the bank, if it is not complying RBI standards / guidelines.

                      14/1/2022 MABchgs-Dec21+GST Dr. 521.37
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903706) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Samit Gupta
                        Jan 14, 2022
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                        Everytime I try to recharge my mobile number this app sends #0003 error code since a long time
                        ICICI Bank customer support has been notified about the posted complaint.
                        What did you notify without any details of mine like my account number or registered mobile number or or with number I am having problem with? DO NOT Talk rubbish
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903709) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Hmm, so it is showing that my complaint got resolved automatically and I did not even know it and without any of my details and any of my consent. #STOPNONSENSE
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                          K
                          Kunal Ahirrao
                          Jan 14, 2022
                          Resolved
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                          Resolved

                          I had purchased a BENQ monitor on Croma using No Cost EMI.For which i was expecting a cashback of 835.14 from ICICI. I have not received it and same is not mentioned in Credit card statement.
                          Feb 15, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 15, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903703) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sachin0406
                            Jan 14, 2022
                            Resolved
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                            Resolved

                            In this pendemic this bank wana earn from jobless people by deducting MAB charges, been using ICICI as my salary account, but on the next job i will make sure to kick this banks butt out.
                            Feb 16, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 15, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shuklac871
                              Jan 14, 2022
                              Resolved
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                              Resolved

                              I reached wrong vehicle Number UP78GH4923 instead o[censored]P78GH4932
                              please return my amount as soon as possible.
                              I attached the payment slip of this transaction.
                              Jan 14, 2022
                              Complaint marked as Resolved 
                              Today I reached my fastag about Rs 1000 but I enter the wrong vehicle Number UP78GH4923 instead of UP78GH4932.so I am requesting to you please return my amount as soon as possible. My contact No. is 8700898431.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 15, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903683) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                Kantilal m Patel
                                Jan 14, 2022
                                Resolved
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                                Resolved

                                My A/c No:[protected]
                                demat id : in[protected],

                                I have my assets into my account and for no reason my account is blocked/freezed. i can't activate my account nor i can transfer my assets to another account. i have a very bad time with your bank, more pressure will lead you to legal procedure. although we havent made any request for blocking or freezing the account, all the KYC is cleared and still facing the problem. Please do the needful and resolve my issue by unblocking my Account at an earliest.
                                Feb 14, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 14, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  Korapinaki
                                  Jan 14, 2022
                                  Resolved
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                                  Resolved

                                  My Amazon Pay ICICI Bank Credit Card Application[protected]. I got a rejected sms but I don't know how my card is rejected because no one come to my permanent address and also not come in my office in official hour. My office time is 10am to 5pm . I personal call me after 6pm told that your office is closed. I told u please revisit next day in official hour but he don't come and report address not verified in same day. Please look into this matter. If possible please revisit my home and my office in working hour. I try to get your credit card from last 1yr but due to COVID if college is off that time but now college is open please revisit and complete your process.

                                  If any update please contact [protected] or pinaki.kgec.[protected]@gmail.com
                                  Feb 16, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 14, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    B
                                    binod2021
                                    Jan 14, 2022
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                                    Address: INDIA

                                    I have 500 units of icici power units certificate purchased 1st October 1994.my certificate Reg.folio No. PDG40858, certificate no.[68219001].Distinctive no.[68219400].I want to know the current value of my unit certificate purchased @ Rs10 each(total no.o[censored]nits is 500)?I am waiting your response and email

                                    Vinod Prasad
                                    Mobile - [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      A
                                      Arshadachu
                                      from Kolar Gold Fields, Karnataka
                                      Jan 14, 2022
                                      Resolved
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                                      Resolved

                                      Address: Kolar gold feilds

                                      I started SIP in groww app and I added icici Bank account I started total of 3 SIP which was the amount of RS 5000, 400 and 100 And it was started in the month of September 2021 and suddenly Due to some problems I was not able to arrange the money to pay monthly I realised that and before the next due date I have cancelled and I received the respected Money the money was transferred to my Groww account I have cancelled all the 3 SIP but still now the icici bank is deducting the money from my account in the name of ECS the total amount amount of 5409.49 has been deducted still now I will attach the bank statement and the The details of the SIP when started and and when I cancelled kindly please help me to sort the things
                                      Feb 14, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 14, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        Arshadachu
                                        from Kolar Gold Fields, Karnataka
                                        Jan 14, 2022
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                                        I Already cancelled my SIP mutual fund after the one month of investing Because I was not able to arrange the money and I received the my money back as per the current value of the mutual fund i cancelled the SIP in the month of October And I was Still now if I add money to Account they are deducting The total Amount of Rupees 5409.49 Has been deducted still now I cancelled SIP because o[censored]nable to arrange the money to pay
                                        ICICI Bank customer support has been notified about the posted complaint.
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