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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 194

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S
Shreya_sharma5
from Chandigarh, Chandigarh
Sep 17, 2021
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Address: Chandigarh

My money is being deducted in the name of minimum account charges without even notifying it. It was open on the terms of zero balance account and now money being deducted kindly resolve my issue
This month it deducted Rs 698. Last month it was somewhere around 250 or above.
Kindly look into the matter and refund the same.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (530162) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    J
    jaspreet singh chawla
    Sep 17, 2021
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    275.33 INR debited from my account no. ending in 1771, A/c Holder Name- Jaspreet Singh Chawla, Mob#- linked to account.as DP charges for demat account. I never used it as it was forcefully/zabardasti given to me by icici official/representative on ICICI bank account opening by communicating that there are no charges/fee whatsoever, applicable for this demat account for lifetime. And they are deducting the amount now, which is unethical.

    I have never used it, never want to use it. Moreover, I would not like to have an account where false promises were made to me.

    I reported this fraud and complaint to them on 30-Aug-2021 but they are simply delaying the refund process by giving excuses and all. I have done multiple follow-ups and they do not respond timely.

    Please help me get the bak an amount of INR 275.33 inr into my bank account ASAP.

    Thank you.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (531167) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    jaspreet singh chawla's [Complaint's author] reply, Sep 20, 2021
    There is already an email trail that's ongoing since 30 Aug, 2021 but the ICICI team is not resolving it. I have done multiple follow-ups as well, but your team doesn't care about it.. I have done again a follow-up by providing this UID in bold on top of the email content/body. Please check and do the needful ASAP.
    Attached is a proof of email as well where I responded with UID as asked.

    Icici direct and icici bank - Comment #3895815 - Image #0
    Icici direct and icici bank - Comment #3895815 - Image #1
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      R
      Rasa.info
      Sep 17, 2021
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      Address: Johari Bajar, Jaipur

      ICICI BANK-Deduction of money on account without any information

      Hello, my money was deducted from my account without any information and the deducted amount is Rs 67.41 for MABCHGS. It happens simultaneously with me. I request you to uhot into this issue and refund it asap.
      Thankyou
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (531177) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        N
        Nagamani B
        from Hyderabad, Andhra Pradesh
        Sep 17, 2021
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        Dear sir / madam,

        I have icici demat account

        I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

        EBA/NSE N/[protected]
        2021174/[protected]
        amount 737.43
        DR

        [protected]
        EBA/NSE N
        2021154/[protected] amount 702.01DR

        Not getting refunded, please advise.

        Regards,
        Amit Goyal
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529230) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Anand s Hadagali
          Sep 17, 2021
          Resolved
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          Resolved

          I am a customer of ICICI Bank account number:[protected]Account holder's name:- ANAND HADAGALI
          IFSC Code :- ICIC0003694

          When I withdraw the amount at ATM, it's deducted from my account but I didn't get cash in ATM, Date: 26/07/2021, time12:25 pm,
          record no:7489,
          Reference no:[protected],
          RESP CDE 001,
          Withdrawal RS: 1000.
          Please find the attached ATM Recept. Please investigate and get it credited back to my ICICI S/B account ASAP.
          +1 photos
          Oct 19, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 18, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          When it will be resolved for me
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            D
            Deepa Deep
            Sep 16, 2021
            Resolved
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            Resolved

            Address: sector 35 chandigarh

            I am an icici bank customer. Today 16-09-21 ecsrtnchg charged 590 rupees. and 590 rupees two times deducted from my account. I don't know what the charges ecsrtnchg... The bank hit the charges without my knowledge and without any confirmation email or SMS or any phone call. Please explain what the charge it is. This type of direction is not good please return my charged amount. My email id is [protected]@gmail.com. I even not getting any deduction messages on my phone. So please return my money.
            Oct 19, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 18, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              B
              Biswarup Bhattacharjee
              from Kolkata, West Bengal
              Sep 16, 2021
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              Address: ICICI Bank Credit Card

              As per last statement I have paid 3000 INR on 21.08.2021 to my ICICI credit card.But yesterday I got a call from ICICI bank that I still have Current Outstanding Amount that is 4044.46 INR.But as per billing cycle 2977 INR my EMI value and I paid it before the stipulated time.You can check.

              Kindly describe the payment break up of 4044.46 INR (that is my Current Outstanding Amount as per ICICI bank.)

              And Please specify why I will pay again within the same billing period after full payment?
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529232) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                B
                balaajee Mariyappan
                Sep 16, 2021
                Resolved
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                Resolved

                Address: darshan illam, 16/2 Grace Garden, 1st lane, Royapuram

                Hi,

                This is regarding late payment charges of Rs 500+90 levied to me on my credit card no. Xxxxxxxxxxxx6005.

                I had called customer care regarding this and explained to him that i forgot to pay on time (Payment was only 4 days late). All my past payments have always been done before due date. Also, i'm holding salaried account in icici bank since dec 2007. Despite all this i was not provided with any relaxation regarding this.

                This is very disappointing and discouraging to see that i have been a customer of icici bank for such a long time and i have received this kind of response

                So, request you to pls look into it and reverse the late payment charges otherwise i don't have any option other than clearing all my dues and closing this credit card for good.

                Looking forward to your positive response.

                due date is Sep 12 2021,
                i paid Rs10, XXX on Aug 22 2021(balance of that day) but the emi forgot EMI transaction was debited on 24th Aug 2021 Rs7, XXX.(which i forgot)
                now - had cleared the due on 16th Sep 2021
                Pls reverse the late payment charges so that i can pay my dues immediately.
                Oct 24, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 17, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529234) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Ashok Nareda
                  Sep 16, 2021
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                  Address: Hindu city

                  Refund and deposit590 rs
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (527128) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    Chythanya
                    Sep 16, 2021
                    Resolved
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                    Resolved

                    Sir
                    This is regarding the order I placed with the merchant Amazon.in on 05/09/21 with amount 1493. The order was cancelled and the merchant confirmed the sam through email which was forwarded to ICICI customer service . After 7 days also the money is not refunded to my account . After sending many mails with relevant documents confirming that the merchant didn’t received the money, I didn’t received any reply back till now. Contacted customer service also . Please do the needful .
                    Oct 29, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 17, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529233) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      suryanarayana vedula venkata
                      Sep 16, 2021
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                      My credit card ending with 3009 transactions are not accepted. Please check the issue.
                      Thank you
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (526190) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        Rzzeil
                        from Kolkata, West Bengal
                        Sep 16, 2021
                        Resolved
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                        Resolved

                        This bank deducts charges and gives no information. This amount is always deducted when there are less funds in the ac. The charges are huge and with no intimation or even a text after charging to keep us informed. Now a days they dont even send text msg when funds are recieved. I have been getting charged for a very long time and always big amounts. They dont deduct timely, they deduct once a while which ain't good. Plz somebody take a look into this as it's not one complaint or a few, there are too many complaints with the same issue, which means it's an ongoing issue.
                        Oct 22, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 17, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529239) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Shiana bright
                          from Chennai, Tamil Nadu
                          Sep 16, 2021
                          Resolved
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                          Resolved

                          I'm an icici bank customer. From[protected] ecsrtnchg has charged around 1700/- rupees. The bank hit the charges without my knowledge & without any confirmation email or sms or any phone call. Please explain what charge it is. This is disappointing.
                          Oct 27, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 17, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529243) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            J
                            Juvelle Mendes
                            from Bengaluru, Karnataka
                            Sep 15, 2021
                            Resolved
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                            Resolved

                            I wrongly transferred an amount to a beneficiary account . Beneficiary refunded the amount in two days .After which we told them to remove the lein .They wasted our time for 2 months and today they say it's not in their process to send lein removal confirmation mail to kotak .Kotak bank has requested icici to send confirmation mail so that they can remove the lein from beneficiary since they already transferred it to us .Now ICICI is asking me to tell the beneficiary to raise debit concern. Both banks are planing passing the parcel
                            Sep 20, 2021
                            Complaint marked as Resolved 
                            After visiting my home branch and following up the team has finally sent the details to kotak bank and the action has been taken from their end .Henc, closing this issue for Now .Thanks
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (526245) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Juvelle Mendes's [Complaint's author] reply, Sep 18, 2021
                            Sent the email .
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                              M
                              Meeth Shah
                              Sep 15, 2021
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                              Dear sir / madam,

                              I have added funds from icici savings to direct (Demat account) and purchased the stock.

                              I have seen the following transaction. Not sure why i have been charged or deducted the amount of Rs 1.4k from my savings.

                              09/09/2021 eba/nse n 2021171/[protected].

                              Not getting refunded, please advise.

                              Regards,
                              Meeth
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (526191) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                ratnag
                                Sep 15, 2021
                                Resolved
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                                Resolved

                                I called on number Ghule wines . This number [protected] is available on google search.. They used my credit card for two transaction on 38, 002 & 19001. THis are fraud from them. Ghule wines from bavdhan already had filed case against such fraud transaction on there name. I visited nearest police station. they told me that there are many fraud transaction on ghule wines. Ghule wines from bavdhan has filed case for fraud.
                                I have filed complaint to cyber crime also. but no reply.

                                Below is the requested information.
                                Transaction ID - 38002- 919511
                                Transaction ID - 19001 - 641843

                                Icici bank is debiting payment from my saving account without my permission. i am not eligible to pay any of the fraud mobiwik transaction. this all transaction are made on mobiwik
                                Sep 15, 2021
                                Complaint marked as Resolved 
                                it is not resolved yet
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 15, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522510) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  N
                                  nabhij puri goswami
                                  from Bhilwara, Rajasthan
                                  Sep 15, 2021
                                  Resolved
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                                  Resolved

                                  Address: SBKIT BHILWARA GROUND FLOOR S K PLAZA JHANWAR PLASTIC INDUSTRIES PUR ROAD BHILWARA IFSC CODE : ICIC0000246 ICICI BANK BHILWARA SK PLAZA PUR ROAD BRNH

                                  Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
                                  I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                                  Please stop all these.
                                  AND REFUND THIS MONEY/AND WITHOUT ANY MESSAGE OR ANY NOTIFICATION/ AND TOTAL AMOUNT DEDUCT 5, 898.90 PLEASE REFUND
                                  +3 photos
                                  Nov 4, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Sep 15, 2021
                                  Updated by nabhij puri goswami
                                  please resolve this
                                  Verified Support
                                  Sep 15, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522519) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    P
                                    Pooja Rani Martha
                                    Sep 15, 2021
                                    Resolved
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                                    Resolved

                                    Dear Customer, transaction of INR 169.00 done on ICICI Bank Account XX682 on 15-Sep-21. Info: MSI*APPLE COM. The Available Balance is INR XXXXX.00. Call on 180026XX for dispute or SMS BLOCK 682 to 92156767XX . I have been suffering from this kind o[censored]nnecessary transaction from my account and that’s why i don’t save my money in this account due this problem . Others are not charged for but i an being charged . Please refund my money for earlier transaction for this type of transaction . Because I haven’t taken any subscription then also i am being charged .
                                    +1 photos
                                    Nov 1, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 15, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522339) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      Aayush Jha
                                      Sep 15, 2021
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                                      MultiWallet card showing as invalid

                                      Hi,
                                      My multi wallet card is valid till 04/24 but it is it is showing as Invalid Card status while trying to login to CMS Self Care Portal.
                                      It has balance of more than 2500rs. It is not a chip card.
                                      I requested a chip card by mentioning details to 5676766, but not received the card yet.
                                      Please look into the matter as soon as possible and activate my card.
                                      [protected]@gmail.com...
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                                      A
                                      Arijit Dey576
                                      Sep 14, 2021
                                      Resolved
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                                      Resolved

                                      Address: Kankurgachi, Kolkata-700054

                                      I never asked for Icici bank demat account and it came by default with my salary account. That time they didn't tell there would be Charges on it. I never used the account but I see deduction of Rs.864 every year. I called customer care they said that I need to go to a branch where they have demat services and provided a wrong branch address. This unnecessary harassment. I never asked to open it, then why I need to run to the bank to close it..?
                                      Oct 30, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 15, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522546) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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