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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 194

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A
akaashguptaofficial
from Mumbai, Maharashtra
Sep 23, 2021
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Address: JB NAGAR ANDHERI
Website: icici bank.com

Icici bank chaged my account twice for some fraudent charges ... Amounting total rs 590. This bank is, as fraud as its CEO Chanda Kochar
Oct 24, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545757) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Y
    Yasminp
    from Ahmedabad, Gujarat
    Sep 23, 2021
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    Address: India

    I have been chasing for my refund from last 15 days regarding the payment of INR 1260 paid to Amazon for Nanpro 3 on 3rd September.

    Today also the amount of INR 299 deducted from my account and again Amazon has not received the amount and cancelled my order

    I have not received the payment nor have I received the product

    Both the parties are denying and refusing the refund the amount
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545758) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      G
      Gauri Mehrotra
      Sep 23, 2021
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      199rs credited in the name of VSI*amazon Stan. Amazon itself denies it. Kindly look into the matter asap.
      ICICI Bank customer support has been notified about the posted complaint.
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        G
        Gauri Mehrotra
        Sep 22, 2021
        Resolved
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        Resolved

        199rs have been deducted in the name of VSI*AMAZON STAN. Kindly look into the matter as I haven’t done this transaction.
        Oct 26, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 23, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545768) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          H
          Hitesh shidhap
          from surat, Gujarat
          Sep 22, 2021
          Resolved
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          Respected sir,
          There was autodebit of Rs 499 from my icici bank account through debit card. I have neither done the transaction nor have received any OTP. Transaction was made through VSI, more precisely VSI*WWW HOTSTAR. I request you to go through my problem and help me resolve this issue

          Regards,
          Hitesh Kumar
          Oct 24, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 23, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545763) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            D
            Dipesh.Jhaveri
            from Pune, Maharashtra
            Sep 22, 2021
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            Dear Team,
            I have icici bajaj scooter bonds which having redemption date on 2023.
            Please share details how to track, bond info online or where to redeem.

            Thanks,
            Dipesh
            ICICI Bank customer support has been notified about the posted complaint.
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (543670) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              shayantani ganguly
              from Kolkata, West Bengal
              Sep 22, 2021
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              Since yesterday I am not receiving OTP on my registered mobile no. for my account no.[protected] with ICICI bank. I'm unable to complete online transactions owing to this reason.

              Kindly resolve at the earliest.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (543547) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                arv-mar
                from Bengaluru, Karnataka
                Sep 22, 2021
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                Address: Indinagar, Bangalore

                I have had my saving Account in ICICI Bank Indiranagar, Bangalore, for over 6 years. I use this account for my SIPs and other investments. It is an account that was created along with my Demat account in ICICI Bank.

                I was looking at my bank statement today and I noticed 2 MABChgs made on Sep 21st under MABchgs-Aug21+GST and MABchgs-Jul21+GST, without any prior notification or warning!

                Please take action against this Bank for extorting the charges from my account for the first and without consent or warning!
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (543621) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  Nitesh.Yadav23
                  from PUNE, Maharashtra
                  Sep 22, 2021
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                  Address: Flat.No.102, Surbhi Apartment, Veerbhadra nagar, Baner, Baner

                  Hi Team,

                  On 15 Aug 2021, I received a message that 49000 & 2100 debit from Ashoka Sales in Faridabad using my credit card which was with me in Pune location Baner after getting a message of the debit amount I raised the complaint to customer care they blocked the card and I raised the cybercrime complaint after an hour of this in Pune.

                  Customer support asked to submit documents to the branch so I did on 17 Aug, because 15 and 16 were bank Off so 17 Aug morning 10 am I have submitted documents but from ICICI that requested got closed automatically and raised new request and no one inform me and that second request which was generated it got closed by saying you haven't provided documents so I again escalate with a new request and submitted document to branch again.

                  This kind of ICIC doing fraud support, which customers are facing I'm also planning to file FIR & Petition against ICICI bank for the same.

                  Without Giving OTP & PIN and card with me in Pune the transaction happens in Faridabad using my credit card this is so shocking for me.

                  I really, need your help to investigate this issue and give my 70k amount back please because I work so hard to earn money but this kind of thing is very bad.

                  Please check below ICICI SR numbers.

                  First Request 15 Aug (Which was closed without giving proper reason to me and second request they created and says we don't have the document but this request does already has documents.) SR[protected]

                  Currently New
                  SR[protected]

                  if any other documents are needed let me know.

                  Thanks
                  Nitesh
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 22, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Sep 22, 2021
                  Updated by Nitesh.Yadav23
                  Hi Team,

                  This issue since 15 Aug, ICICI bank customer support not helping they just give reasons for documents which was since 17 Aug when the bank was open that time already supported they close that request without informing me then later when I did follow they said you don't support document then I have to raise request again and submitted documents again but still, they asking clear documents which today I again submitted but I really need your help to investigation for this issue because without Giving OTP/PIN and card with me in Pune someone swipe from Faridabad 70k so this is a very serious issue.

                  If you guys didn't pay attention then it will be very risky in future for other folks. please solve this issue as soon as possible with details.

                  because now, I don't have trust on ICICI bank for this.
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                    M
                    Manisha_yadav
                    Sep 22, 2021
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                    Hi,

                    I have already raised charges dispute against this transaction still they are saying that as per them amount has been received by the merchant.

                    Merchant is denying that they have not received this amount. I have already forwarded email that has been received by the merchant on the same day.

                    My question is if merchant has not received the payment where it has gone.

                    If bank is not going to help I will raised concern in front of Ombudsman or RBI.

                    Awaiting for the response.

                    Thanks and Regards.

                    Manisha

                    Mobile number: [protected]

                    Account number:[protected]
                    Transaction date : 8th September 202q
                    Amount: 1396
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (542918) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      AyuAvi
                      from New Delhi, Delhi
                      Sep 22, 2021
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                      I am currently in United States, trying to make transactions using ICICI credit card, but unable too.

                      I have been unable to receive OTP from last 24 hours.

                      Kindly resolve the issue ASAP.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (542926) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Mahammad Thameem
                        Sep 22, 2021
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                        Address: 3-121, Patel Street, Near Ajanta Talkies, PILER-517214

                        I have been associated with ICICI Bank for more than 10years and this is the first time on 20th SEP 2021 three UPI fraud transactions happened with phonepe wallet financial loss of 16600 amount. I lodge complaint SR[protected] against these fraud transactions to resolve the issue immediately. In parallel working with cyber crime to lodge RBI ombudsman case to avoid such cases in future.

                        Pls prioritise and resolve the fraud transactions amount with reversals.
                        Oct 28, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 22, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          from New Delhi, Delhi
                          Sep 21, 2021
                          Resolved
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                          Resolved

                          Address: ICICI Bank, Rajouri garden, New Delhi

                          Dear ICICI Bank,
                          Iam maintainig a current Account bearing A/c no. is[protected] in your bank at Rajouri garden, New Delhi branch. Your bank has been deducting Rs.7080/- charges from my A/c on 05 Aug, 2021. After telephonic conversation with your staff/executive at Rajouri garden branch, I found out that the charges were relating to MAB charges. FYI, At the time of A/c opening your staff/executive commited MAB is Zero for first 6 months from the date of A/c opening then after MAB is Rs.10000/- and also I have maintaining the same MAB as per instructed by your staff/executive. So, what wrong with you. Why you unnecessary deducting my Rs.7080/-. I humble request please refund my money in my current A/c ASAP. This is already too late by your staff/executive at Rajouri garden branch. Your staff/executive is just manipulate to me from last 1 month, So rubbish. Then I complaint online on ICICI portal and by e-mail but same not respond from more than last 1 week. This is my forth complaint at you. So, I requested to you at least please reply Yes or No then I will take a further action.
                          Please don't do that type of misguiding to any customer. You know very well this is pandemic time, So kindly refund my money ASAP.

                          PLEASE DON'T POLLUTE BANKING INDUSTRIES.

                          Thanks & Regards
                          Rajesh Singh
                          Pyramid Services
                          [protected]/rajesh.singh.[protected]@mail.com
                          Oct 24, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 22, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            G
                            Gopinath Sundaramoorthy
                            Sep 21, 2021
                            Resolved
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                            Resolved

                            Rs 590 has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk~13sep21~0e5cd7

                            Let me know why you charging this amount from my account. What this is charge for?
                            I am maintaining my monthly limit above 10000 then how could you charge
                            .
                            Kindly refund my money otherwise i will file a compliant in consumer forum.
                            Thanks & regards
                            S. Gopinath
                            Oct 23, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 22, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Angelina L
                              Sep 21, 2021
                              Resolved
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                              Resolved

                              I just received a mail and a sms that rs.2307.03 was deducted from my account by VSI GOOGLE NOR. I did not buy or purchase or consent to this transaction. This is my third time facing these kind of transaction in my account. But this time the amount is huge. I hope ICICI can resolve this asap and refund my money. This is absurd.
                              Thank you.
                              Oct 24, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Sep 21, 2021
                              Updated by Angelina L
                              I just uploaded this complaint. Why is it showing resolved?
                              Verified Support
                              Sep 22, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (542935) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                sahil mandal
                                Sep 20, 2021
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                                They deducted ecs charge without any notification and or any kind of information ECSRTNCHGSSRGST

                                in icici Bank
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (537018) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  D
                                  dhoni07@captain
                                  Sep 20, 2021
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                                  Hi Team,

                                  My food e was expired and I was asked to request new card via SMS.
                                  By the time the card was dispatched we were shifted to a new place and I couldn't update my new address.
                                  So the card was returned back to the bank.
                                  I tried resubmitting request via SMS with new address but nothing worked.
                                  There is no provision to update address nor contact anyone regarding food card queries.
                                  Pleas help on the way forward.

                                  Thanks,
                                  Vidhya
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    S
                                    Shri4034
                                    from Ahmedabad, Gujarat
                                    Sep 20, 2021
                                    Resolved
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                                    I am really disappointed by your actions. Without information to me, icici bank has debited Rs. 670 to my fast tag account on 11.05.2021 and made zero balance and blacklist to my fast tag account. Still I have not received fund Rs. 670. I have attached Statment also. I have got bad experience from your customers care team.we are fed up calling them and of their false assurances. They say to recharge again. They r just looting the money. Kindly credit amount Rs. 670. URGENTLY. Shridhara Devali Narayana. Fast tag No 13182496
                                    Oct 22, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 20, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (537076) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    icici bank debited rs 5898 from my salary account without informing me for the debit card which i didnt apply for . Please return me the money. I didnt receive the card also .
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                                      shreeda
                                      from Ahmedabad, Gujarat
                                      Sep 20, 2021
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                                      Address: Ahmedabad

                                      I had transferred an amount of Rs.9000. But by mistake the amount was transferred to wrong account. The said account was dormant. I had mailed regarding this issue to ICICI Bank but have not received any response from the bank. I had requested bank to reverse the amount.

                                      I hereby request to reverse the transaction asap.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (536095) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        satishchowhan
                                        from hyderabad, Andhra Pradesh
                                        Sep 19, 2021
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                                        I have given repeated Compaints from my email ID [protected]@gmail.com, no one is responding, have done payment of Rs.4370 towards EMI conversion of my credit card dues but after payment the same is not done and my outstanding is increasing even after a 7months of raising the issue. Satish chowhan [protected],
                                        Since Feb 2021 I have been waiting for a resolution the outstanding has went from 90k to to 140k, they are intentionally calling my family members instead of calling me. they abused me and my family members for non payment.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (533960) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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