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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 198

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S
Sandeep.rawat6
Sep 8, 2021
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Icici bank is deducting money from my account without any reason, whenever I check my statement it says ATD-0xxRTNCHGSAUG21GST which we don't understand.
Whenever I try to reach there customer care executive using I mobile app they didn't gave any response even the number provided in there website is a chargable number which only make you talk with there voice assistance which is of no use, it is only there for making your call longer so that they can earn some money using there customer care number.
Oct 12, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (508635) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Sanket Zure
    from Nashik, Maharashtra
    Sep 8, 2021
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    I myself Sanket Subhash Zure, my Icici Bank Account Savings Number[protected], IFSC Code - ICIC0000956 has been Freezed/Block without any reason or intimation and I want to be unfreezed immediately. On calling Customer Care, they haven't provided any information. Please do the needful as soon by tomorrow, Or I will be forced to file a notice to Icici Bank.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 10, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Sep 12, 2021
    Updated by Sanket Zure
    ICICI bank has not been supportive at all. And They are not even giving me any written reasons for why they freezed my account, n this is ridiculous. For years of customer to Banks, n they give this to us who we pay money to banks for not having money into account.
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      A
      Abhishek_Srivastava_1
      from Bengaluru, Karnataka
      Sep 8, 2021
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      ICICI bank has deducted multiple times ECS charges without notifying me either on SMS or email. Today, when I login to netbanking they have deducted almost 1000 INR like a silent thief. Do ICICI don't have money to run the business, they are deducting unnecessary charges. I have also the FD of 20 K with ICICI. Kindly refund my money asap.
      ICICI Bank customer support has been notified about the posted complaint.
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        V
        Veerendra.katru
        Sep 8, 2021
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        Hi have transferred 2000 rupees via Paytm to one of my friend. Transaction failed on Paytm due to icici server problem but money got deducted from my account but not credited to my friend account
        Transaction reference: UPI/[protected]/NA/[protected]@p/CHAT
        Sep 9, 2021
        Complaint marked as Resolved 
        Money credied to my account
        ICICI Bank customer support has been notified about the posted complaint.
        I was paying my emi of 3040 through paytm the transaction got failed and also money got deducted didn't reached to merchant plz help me asap
        Money is not dispended but balance gets deduced
        I am a customer of ICICI Bank account number:[protected]Account holder's name:- ANAND HADAGALI
        IFSC Code :- ICIC0003694

        When I withdraw the amount at ATM, it's deducted from my account but I didn't get cash in ATM, Date: 26/07/2021, time12:25 pm,
         record no:7489,
         Reference no:[protected],
         RESP CDE 001,
         Withdrawal RS: 1000.
        Please find the attached ATM Recept. Please investigate and get it credited back to my ICICI S/B account ASAP.
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          S
          Sonali Pillay
          from Ranchi, Jharkhand
          Sep 8, 2021
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          Resolved

          For reversal the money

          Address: Kolkata

          I have done payment confirmation for Rs. 20, 200.00, same was paid to The heritage Academy, Kolkata on 26th August 2021but same was not reflect in beneficiary account. Please arrange to reversal of this to me....
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          S
          Satyam Ani
          Sep 8, 2021
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          I have a Demat account in ICICI bank for 1 year now. When I checked my bank transactions and I found that there is one debit transaction 'DMC/IN[protected] DP CHGS TILL JUL-21'---- INR 400'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. This is completely unacceptable and please refund my amount.
          Demat Id - IN[protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501816) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            N
            Navnit Nanda
            from Delhi, Delhi
            Sep 8, 2021
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            Address: A 757,Sec 19 Noida

            Many time deduct my mony for ECSRTNCHG 20921_SR[protected] GST.I don't know what is this.plz Resolve my Query and stop this service..and return my mony...
            Oct 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 08, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501827) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sumit Sanu
              from Rourkela, Odisha
              Sep 8, 2021
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              Every month from JULY 2021 unknown charges being levied by ICICI Bank.Total amount of ₹648 has been deducted by the bank till date.And no intimation from the bank before deducting the amount.

              Transaction id:
              S48367622
              S60991988
              S96859050
              What are the above transaction id related to?
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501824) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                K
                KumarPradhan07
                from Siliguri, West Bengal
                Sep 7, 2021
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                Address: Siliguri

                Dear Bank,
                I am Kumar Pradhan and I am a icici customer since 2017 and I had so many relationship with your esteem bank but due to job lose on ongoing pandemic I approach my bank for help like moratorium etc.
                And fortunately my branch called and told me that I got listed on loan moratorium/restructuring and I can avail it.
                Due to out of my home branch I approach to my nearest icici bank and submitted a request for approval and after 10 I got a call that I got approval for loan restructuring/moratorium for 6 month.
                Excitedly again went to bank and submitted all required documents as instructed by bank officials.
                And now after successful submission of the file, after one month now they were saying that my file got rejected and they gave me the reason was my loan account was already in NPA before March 2021!
                Now my question is that if my loan account was in NPA before march2021 why bank listed my name to avail restructuring/moratorium??
                They don't know that my account was NPA I cannot avail this offer??why they told me to do so??why bank official harrash me??why they make fun of me??
                Is this the responsibilities of bank official and bank??
                I need immediate action on this negligence by bank and bank officials.

                With regards
                Kumar Pradhan
                Oct 10, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 08, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501829) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  RajaRaja Cholan M
                  Sep 7, 2021
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                  I have paid 800 ₹ for 100% bonus top up in free fire, my id [protected] and no response yet … but money debited from my bank account. Kindly help me to get my free fire diamonds 💎 or my money back

                  Thanks in advance
                  Raja
                  Oct 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 08, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501834) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    Christy Nachiar
                    from Chennai, Tamil Nadu
                    Sep 7, 2021
                    Jul 21, 2024
                    This thread was updated on Jul 21, 2024
                    Resolved
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                    Address: India

                    ICICI charges in several thousands is collected from us for the legal and technical appraisal/evaluation process of property to sanction the home loan. They have the disclaimer that they are not responsible for any consequential losses. When they are unable to take responsibility of losses is it implied that they are eligible for deficiency of services. In that case, why do we need to pay for such service which can never help us. Using this disclaimer they are projecting a fake market rate to provide high loan to collect very high interest for loan amount exploiting the hard earned earnings of the customers. They are not even sharing the reports generated by them stating that its for their internal reference. Why are we being charged for service serving their purpose. For a Government guideline property value of INR 248/sq ft they have rated INR 1721/sq feet. Government is deciding guideline rate based on several developmental factors of the area. For a 1000 Sq ft area how is ICICI deciding the market rate. What developmental factors are they implementing in that area. They are forcing us to register the property for high market rate and the registration charges charged on customers thus increases. This high rate property registration gradually increases the fake rate of the area without any actual developments. Are these all not considered as unfair trade practices. Will law and RBI regulations help only these reputed institutions. Is the law and RBI regulations not aware of this or are they supporting the indirect exploitation of every penny of the hard earned money of the home loam customers. Is there any ways to help the layman who suffers for not knowing the law and RBI regulations.If layman has to understand all these thoroughly to buy a property, we can never continue our job to pay these exploiting Corporate.
                    Oct 12, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 07, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (499641) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Never got any help in this regard till date, my entire personal, family and career life is ruined by the loan transaction with this ICICI bank.
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                      A
                      aaina1988
                      Sep 7, 2021
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                      Address: Delhi

                      This is with reference to my ICICI Loan Account No. LPDEL[protected]. I have missed my EMI's due to pregnancy and also requested to provide some moratorium period but they does not heed to my request. Now even after my loan completion period it is still showing outstanding. My Loan amount is Rs. 100000/- tenure for 48 months, EMI Amount Rs. 2795. It is completed on 05.08.2021 But still my EMIs are shown as outstanding and tenure is showing as 52 months, 5 months extra EMI for not paying EMI of 6 months. Penalty Charges 5x2795 = Rs. 13975/-. I have also raised the request for waive off for some charges but did not do anything and even did not generate SRN no. of second level complaint.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 07, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (499648) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Sep 11, 2021
                      Updated by aaina1988
                      As per your mail, I understand about the charges, but charges which I am talking about are that, I have paid most of my EMI's through NEFT, screenshot of which are also shared with the bank executives, as my Account from which EMI is debited is not operational. I clearly told this to the officials whenever they call. But even after the paying the EMI's on due date charges are still levied. I changed my EMI bank account after knowing about that. Bank officials told me that these charges will be waived off at the time of completion of loan period, but its not yet done.

                      Please clarify on the same.
                      Sep 14, 2021
                      Updated by aaina1988
                      Dear Mr. Tanay,

                      As per your mail, wherein you have mentioned I have applied for Moratorium for the month of March to May 2020, I would like clarify that I haven't applied for any Moratorium during this period.

                      As, I have clearly mentioned in my previous mails also that I have applied for Moratorium due to my Pregnancy during in July 2018 but it was not allowed to me even after my so my requests. But after that whenever I got funds I repay the amount through NEFT not being directly deducted from the bank, but still charges are levied as non payment and cheque bounce charges not because I have applied for Moratorium of Covid, which I never applied.

                      I request you to please reconsider the matter again.

                      The reply received from bank
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                        S
                        Santosh Bobade
                        Sep 7, 2021
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                        Whenever I deposit money in my icici account, within a day or so i can see MULTIPLE DEBIT transactions of INR 590 gets executed with the transaction code as 'ecsrtnchgs040920_sr*******'

                        I have been charged a sum of INR 10K+ in last 1 year. I am unable to understand what is going on and how many more times this will keep deducting money from my account. None of the customer care numbers are working and i am unable to report this issue to anyone.
                        Oct 9, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 08, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (499594) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          Khel Khel Mein
                          Sep 7, 2021
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                          There is an unauthorised deduction of Rs. 999 by VSI/www.moneyco from my bank account. I have not approved it nor have received any OTP for the same.

                          Kindly look into the matter
                          Oct 12, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 08, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (499597) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sandosh Chandran
                            Sep 6, 2021
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                            Resolved

                            Address: 230 E/1, Sarkar Thoppu, Tindivanam, Villupuram District 604001

                            Dear Team
                            I applied for amazon pay icici credit card the application is processed and the card was dispatched in blue dart.. But the delivery manager just called once and reported like the address is wrong. I decided to contact the customer card of icici.. But u guys want my account number or card number. How am i supposed to know to card number if i didn't receive the card.. Please contact me for a redispatch of the card.. plz do the needful.
                            (Note: it happened 3yrs back now I need my card, I tried many ways but all are asking card number, how I am supposed to know card number, card last 4 digits "3003")
                            Thanks & Regards
                            C Santhosh Kumar
                            Mob: [protected]
                            [protected]@gmail.com
                            Oct 12, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 08, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              D
                              Dharini30
                              Sep 6, 2021
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                              There were two transactions recorded on 23 Aug 2021 which I didn't make towards Myntra Designs Pvt Ltd merchant. I have details on the transaction
                              Auth id: 135007 and 134991
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (496281) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Shubham19nov
                                Sep 6, 2021
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                                Resolved

                                Hi ICICI team,

                                There has been constant deduction every month since Mar 20 - Current in the name of ECS charges without any type of communication or sms even though I do not have any type of loans or credit due against my name.

                                I strongly condemn such type of fraudulent activities done by ICICI bank inspite of being it's loyal customer since 2014.

                                I kindly request to stop such activities and refund all those hard earned amount deducted for these past months to my account for this
                                activities.

                                Thanks,
                                Shubham

                                Email - [protected]@gmail.com
                                Account name - Shubham Kumar
                                Oct 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 06, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Henite45
                                  Sep 6, 2021
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                                  As per the Factories Act 1948, every adult (a person who has completed 18 years of age) cannot work for more than 48 hours in a week and not more than 9 hours in a day.

                                  However the company expects its Relationship managers to work more than 12 hours a day. We are pushed to extent of mental burnout.

                                  Working overtime in India is considered great. This is a very bad working culture. This bad practice must stop in all companies in India. It is high time all employees take up this issue so that our mental health is taken care of.

                                  This is happening every day. In this bank even on public holidays we are expected to attend meetings.

                                  For the self needs of the top management the employees at the lower level are suffering.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    Sharad1890
                                    Sep 6, 2021
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                                    Resolved

                                    Rs.999 deducted from my ICICI Bank Account without my authorization it didn't even asked for OTP i directly received this message without having clue about it and also didn't subscribed to Moneycontrol.

                                    See below message :

                                    Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XXXX On 05-SEP-2021. Info: VSI*Moneycont.

                                    When i tried to call number they provided for dispute it's only for blocking transactions.

                                    Need to be resolved asap
                                    Oct 12, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 06, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (496584) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      I have been trying to reach out to my nearest Icici branch for redemption of my deep discount bonds issued 1996. But nobody in the branch seems to know how to redeem them and they're just replying with "we've sent the email to the concerned team". It's been days since they're unable to guide me with the further process for redemption of the bonds and I feel like stuck as I'm also not being provided contact details of the relevant teams working...
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