ICICI Bank Complaints & Reviews

From March2021 every month some Amazon amount(INR 129) is getting debited without my knowledge. I am not getting OTP or any intimations before the deduction and no where I could see an auto pay setup done by me. Could you please check and update?

Name as per Bank records: Rajesh Kumar M
Account #[protected]
I have all the statements with me.

Regards,
Rajesh
[protected]

I am a customer of ICICI Bank and I tried to withdraw the amount 900/- from Kotak Mahindra Bank ATM. I got the message as the transaction was declined but the amount got debited from my bank account. I reached customer support and they are lagging intentionally and the call got disconnected intermediately due to insufficient balance. I didn't receive any call back from them. But I got mail that complaints have registered against SR[protected] number.

Hi ICICI Bank team,

I already have existing Salary account with ICICI i need additionally Reimbursement account

Tried to reach customer support but could not get much help ..Please help me in getting where i can open Remimbursent account online

Customer ID: [protected]

My account got debited with 826 rupees showing DP CHGS TILL JUL-21 on 27 aug-2021.
I never opted for any DMAT account and never used any serviced from dmat account. Your representative himself opened an account and said its free of cost but still I did't agree and I don't know they opened an account with my details. I never received any message or warning about the amount to be debited. i request you to credit my money back and close my dmat account.
I tried contacting you through portal icici website but its somehow not submitting the complaint after giving all the details and submitting just a blank screen is appearing.
Acc No:[protected].

Without my consent, rs. 4000 has been deducted from my account on 13/09/2021 to 'dr. Tran for funding a/c[protected].
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities

I opened a savings account in ICICI this month. INR 2000 were debited from my account under the detail of Dr Tran for Funding Account (number). I did not authorise this payment, neither did I subscribe to any policy of such kind. This is a clear case of fraud, as the complaints before mine also state.
I urge the bank to look into the matter ASAP and refund my money.
Tanya Patidar

ICICI. Cu.s.to.me.r._Ca.re -93;39:-555:-2;91;-_## calls 📞n

Hi,

Yesterday from my account rs590s deducted stated as nach_ad_rtn_chrg~of bnk bflf...

I dont know why they deducted this amount

I've applied for Amazon pay ICICI credit card and successfully completed video KYC and further more it asked me to upload my income proofs as in my case it is payslip, 3months bank statement as I'm salaried employee which I did on June 2021 and from then onwards it just says my application was on hold and re-upload the income documents and I did it not twice or thrice but around 15times and I've even contacted the customer support via e-mail...

A transaction worth 4000 Rs was made on 9 September 2021 from my account, I haven't made this transaction neither did I authorize it by sharing any otp. On checking the statement this was made to the account no.[protected], I am completely unaware of this account number. I haven't made this transaction. Kindly look into the matter and secure safety of my account and refund the money that has been fraudulently deducted.

I am an icici bank customer. Yesterday[protected] ecsrtnchg charged 462.73 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Hi,

I am holding the amazon icici credit card, many times, and for the beginning, I have raised the complaint about this, I have not received any last payment due to date details in my registered email id or my phone number, and I am continuously following past 6 months with ICICI Bank executives, during between I requested multiple times but they have not responded my email and calls.

ICICI bank applying the penalities above the principal amount every month. But they are not considering my request, due to this I am going fraustation state, Kindly help me out, herewith I am attaching the screenshots what I have followed up.

First payment on my credit card was due on 7-Sep. I made a payment on time and it was applied on 7-Sep. Later I found that bank tried auto debit from an ICICI bank account of mine (without telling me) which was rejected due to insufficient funds. Now they are charging me INR 450 (on credit card side) and INR 59 (on bank account side) for 'auto debit return'.

My question is, how is the bank even attempting an auto debit without my authorisation? I paid off my balance in full on due date. How can bank try to get by balance before due date?

I have called ICICI customer care about 20 times for this. Every time I have to listen to crap about my balance, due date, commercials etc. Most of the times agent disconnects the call after putting on hold. Mostly they are interested to transfer me to the other party (banking/credit card depending on who I called). No resolution. I will close this card as soon as I know what will happen on this issue (already blocked the card and not using it anymore).

ICICI service has been absolutely pathetic. Seems they are interested in killing customer's motivation to get a resolution by providing low quality customer care. Coupled with predatory practices to fleece customer at every step, the expereince has been absolute worst.

In July 2021 I collected my new debit card as well as a fresh cheque book from my icici home branch in phase7 Mohali, personally by submitting my ID credentials.
The very next month in August I got a message to collect another debit card for the same account. It seemed like they had not updated on their system about issuance of debit card in July21.
I called up the customer care for clarification and on realising the error they blocked the new card. The customer care also advised me to send an email to customer.[protected]@icicibank.com and bring to their notice through writing about the error in their system, that debit cards one after another are being issued without customer's knowledge.
Instead of addressing the real issue raised and understanding the problem they are stating that debit card delivery attempt will be made to your home address and if you don't accept it they will start levying me a fine. As I'm not in station I am obviously not in a position to collect it and moreover why should a customer be asked to collect debit card one after another for the same a/c!
Down below I am copy-pasting the email reply from icici's customer care:

Dear Ms. Singh,

Greetings from ICICI Bank.

Hope you and your loved ones are healthy and safe.

As per your request, we have registered a request for redirection of your debit card to Mohali - SAS Nagar Branch with the Service Reference Number SR*********

The delivery team will make their first attempt for delivery with 7 days i.e September 15, 2021.

Branch Name : Mohali - SAS Nagar

Branch Address : SCF 21-22, Phase VII, SAS Nagar, Mohali, 160059

Branch Timings : 9:30AM - 3:00PM

Any deliverable not picked up within 21 working days after delivered to the branch, the charges of Rs 50 per instance will be applicable.(effective Mar 01, 2020).

You may also track the status of your deliverables by logging into iMobile app _ Services _ Check Status _ Track Deliverables

Thank you for giving us the opportunity to serve.

Bank Digitally and Stay Safe!

Sincerely,

Sujitha Gunasekaran
Customer Service Officer
ICICI Bank Limited

On 9/4/2021 6:24 PM, N Singh wrote:

This is to bring to your notice that in July 2021 I collected my new debit card as well as cheque book from my home branch in phase7 Mohali.

To my surprise I am receiving sms & email since last month to collect another debit card from the branch :
Please clarify:

1. who ordered another debit card on my behalf when it was already collected by me from the branch previous month

2. Why was it not updated on the system when I collected the card personally after submitting my aadhar card as proof.

3. Who takes the responsibility of the safety of the debit card being delivered at the address when I am out of station and then it getting diverted to bank branch.

I have already intimated the bank employee (Sritanya) of the branch as well as customer care( who hv blocked the card on my request and also advised me to send this email regarding the same).

Kindly look into the matter at the earliest and reply asap.

Thankyou

Sincerely

N Singh

Also I’m forwarding the emails recieved on 9th Sep'21

Dear Customer

The Card- ATM / Debit Renewal for your Account XXXXXX sent through DELHIVERY, AWB ************* could not be delivered due to the below reason:

Consignee Refused To Accept
To request for re-dispatch, please call our Customer Care.

Sincerely,

Customer Service Team
ICICI Bank Limited.

This is an auto generated e-mail. Please do not reply.

Dear Customer,

Greetings from ICICI Bank.

We have registered the request for Debit Card. Your request number is SR********* dated 09-SEP-21. The delivery will be attempted in 5 wkg days.

Sincerely,
Customer Service Team.
ICICI Bank Limited.

This is an auto generated mail. Please do not reply to the same.

My savings Bank Account is closed by bank without any prior intimation and withdraw my hard earned money and after many tries I am not able to connect to ICICI costomer care.
Please Help

ICICI DIRECT and ICICI bank have made my life a living hell for two years. Before migrating from India, I submitted a request to convert my resident demat account to NRO status. Instead, they opened multiple new NRO accounts and charged me annual fees, but made my resident demat account inactive with my holdings/funds still in them! Now I cannot access these funds. I have contacted their customer care and chief of service quality but NOBODY CARES. Sincere advise to anyone reading - do not go near ICICI Direct or ICICI BANK. They will steal your hard earned money and won’t help you with anything, even though that is what you’re paying the annual fee for in the first place! Pathetic institution- might I even say, fraudulent institution. Shame on ICICI.

Name :Shaik Raheel
Account number :[protected]
Phone number : [protected]

Please kindly cancel my expressions debit card icici. Already money deducted from my account. Please do refund I don’t want expressions debit card

I'm jobless from last 2 year.I taken loan 20000(18th month Emi which is last emi was August 21) from credit card and pay 2 to 3 bills to my payee like 6Kto 9K amount(Converted to EMI)- Currently I have no active EMI & Loan.After continues payment in last approx 2 yrs due amount not that much less.Last July 21- I checked that my total due amount approx 42K And I paid 17th July paid 11390 and afterthat 27th July paid 5000 to manage from relative bcz I have no job and income sources.in August when I checked my due-It showing again approx 39K due.Now not possible for me to repay like that process I followed & due are remain after payment.I contacted customer care & requested that Plz provide something like interest free EMI & discount to support me paid my due but they do nothing.Also some people from ur bank calling me and presurised to pay either they report to cibil.I'm under very much trouble, I have no money to feed my family after that I managed to pay till now borrow from others, but it also not possible, So Plz understand doing something best for me without affect my cibil score.U r so big organizations- U can something i[censored] want.
Thanks
Nurul
[protected]
nurul.[protected]@gmail.com

The bank is unable to activate my imobile app for the last 7 months. I have made repeated visits to the bank and also after submission of all required documents. Need to get this activated as I need to use UPI.

Please help.

Rishab Suri
Icici bank account number[protected]

I have raised a complaint earlier also.. it is not getting resolved. I have dropped email as well as suggested by the team. Please help.