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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 196

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U
Udai Garg
Jan 7, 2022
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ICICI bank has deducted amount of RS 590 two consecutive day in NACH-AD-RTN charges for my Policy amount while I have already deposited the same. Such type charge has no meaning and no bank has right to deduct amount like this way.
I would like to quit with ICICI bank. Please return my money also it is our hard work money.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (881863) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    D
    debarshi sarbagna
    from Kolkata, West Bengal
    Jan 7, 2022
    Resolved
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    Resolved

    Address: c/o Lt shri amalendu sarkar, santinagar, palta, (lane opposite Dr Dipak Biswas' homeo clinic/near santi sangha club)

    We are the rightful owners of our apartment, flat-3, 3rd floor, Millennium Apartments, Dr. B.R.Ambedkar Road, P.O-Bengal Enamel, Palta, North 24 Parganas, West Bengal-743122. We are in possession of the registered deed in our name and hold the chain deeds. We are municipal tax payers against the said property which has been duly mutated in our name and our premises has been registered with the local land and land reforms office as well. All the documents are on our name. The property was under loan from the State Bank of India until about 2.5 years back.
    Of late, your recovery/enforcement agents have visited our premises and have claimed that the property has been under loan from ICICI Bank. The same incident took place in 2012 as well, and when we took up the matter with ICICI Bank and threatened to go to appropriate authority, the matter was immediately withdrawn from your end. We also did not pursue the matter as we are also bankers with the State Bank of India.
    We request your good office to conduct proper enquiry and stop this "beating around the bush".
    Being bankers, we very well understand what might have transpired between bank officials and a so called "fraud", when some money was advanced against agreement to sale of the said flat directly to the "fraud" and not to the seller/vendor.
    Feb 11, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 08, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (881874) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sayan_Deb.Roy
      from Kolkata, West Bengal
      Jan 7, 2022
      Resolved
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      Resolved

      I was having a EMI, to be given to Bajaj Finserv, which was linked with my ICICI bank account. After one overdue, I am seeing that whenever I am keeping money in that account 'Nach ad return charges' is getting deducted. Even though after completion of EMI, still I am facing the same issue. Kindly, stop this auto debit option and initiate the refund process for the same.
      Feb 10, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 07, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (878027) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        GP the devil rider
        Jan 6, 2022
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        I have debited around 1700+ on January 2 2022 amount from my account and that is my salary account if this type of deduction will carry on i will register your complaint to the labour court i have also talk with the branch but he was saying he can't do anything please return my amount
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 07, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Jan 15, 2022
        Updated by GP the devil rider
        Not ressolve customer care said they do not return any money
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          S
          Shailendra kumar satyam
          Jan 6, 2022
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          Address: 32 jamuniya mahuawa post kuber nath pin code 374304 dist. Kushinagar state uttar pradesh

          Dear sir, please redispatch my debit card my address.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (874435) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            T
            Thakurbadal
            from Dhamtari, Chhattisgarh
            Jan 6, 2022
            Resolved
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            Resolved

            Non redemption of bonds
            Sub: non payment of icici tax saving bond-022002-tsb - two
            Sir,
            With due regards it is submitted that my father has purchased icici tax saving bonds having following particulars:

            Name of bond holder : r shailesh
            The other details of the bonds are:
            Option ii
            Face value/bond rs 6660
            Issue price/bond rs 5000
            Deemed date of allotment 19/02/2002
            Redemption date 19/06/2005
            Interest rate na
            Tax benefit u/s sec 88

            Details of bondholder & bonds are:

            Bondholder name : r shailesh
            Bondholder no. :[[protected]]
            Certificate no : 115202 no. Of bonds :four
            Distinctive no (S[protected]

            Scrip code bse: 960742nse: icici 0202 n2

            It is further stated that my father could not receive any redemption of these bonds, which can be check from records. Meanwhile, my father has been expired on 05/01/2005. So it is requested to kindly send me procedure to get redemption of these bonds.
            My address:

            Badal singh thakur
            Mobile-[protected]
            Jun 27, 2022
            Complaint marked as Resolved 
            Not yet resolved
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 07, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Jun 04, 2022
            Updated by Thakurbadal
            The issue is not resolved yet and its showing that complaint is resolved..
            Please help to resolve the issue asap.
            Not yet resolved
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              B
              Brindaba
              from Mumbai, Maharashtra
              Jan 6, 2022
              Resolved
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              Resolved

              I am holding one Bond of ICICI Money multiplier Bond-082000-MMB-FOUR, which matured on 5th January, 2022. But we have not received any communication / money from ICICI Bank. Also we have not received any information, where we have to surrender the Bond certificate and get the redemption amount. There is no customer care number available for this.

              Bond is in the Name of my Daughter Heta Acharya and as guardian Brinda Acharya. Bond holder No.[protected], cert.1390, Distinctive No. 2360.

              Please help me in getting the money.
              Feb 6, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 06, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (873892) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Have sent mail today at the mail ID mentioned, but so far have not received any response.

              Regards,

              Bhadresh Acharya
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                S
                Shivaramm
                from Kamareddy, Andhra Pradesh
                Jan 6, 2022
                Resolved
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                Resolved

                Address: ICICI BANK KARIMNAGAR MANKAMMATHOTA BRANCH

                Dear Sir,

                I have an account in Icici bank vide account number[protected] in the name of SHIVARAM SHARMA MALLAVAJJALA in makammathota Branch . I have done a transaction 6500/- vide transaction number RIN/COMMUNICATION/[protected]/[protected] on 10.09.2021 for Kapil Chit Fund Private Limited but the amount has not been received by Kapil Chit Fund Limited. Kapil Chit Fund Number KMST14J23. I have enquired with Kapil chit fund private limited kamareddy but they are informing that the amount has not received by them. When I was went to ICICI Bank for enquiry they are saying the amount has credited to concern KAPIL Chit account.

                Please look into the matter and do the needful.
                Feb 11, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 06, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  E
                  Elton45
                  from Pune, Maharashtra
                  Jan 6, 2022
                  Resolved
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                  Resolved

                  Hello,
                  I’ve been charged with ecsrtnchg of about 2455rs. I wasn’t able to transfer my funds on time and hence my mutual funds auto debit were failed. I would please request for refund as it’s never happened before and 2.5k is a lot of money. And I’ve been a loyal customer of ICICI Bank for about 2.5 yrs now. I would really appreciate if you can resolve it soon. For future information please reply and all the details would be provided.
                  Thank you. God bless.
                  Feb 11, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 07, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (873530) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (873530) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    sarojkswain
                    Jan 5, 2022
                    Resolved
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                    Resolved

                    I have have a 3-in-1 icici salary account in which they offered one saving, one trading and dmat account. Although i never used their trading and dmat account for past 8 years i got the call from Mr Rajesh from their customer executive ([protected]) that since i logged in into dmat and trading account then it will be free deducted will not be refunded. I did login into dmat and trading account as the fee was deducted unauthorized. They have deducted 826 rs. From my saving account and when i called them for the same, their customer care was very rude and told me that you have to pay if you are using dmat account. Also enforcing me to visit their branch office physically in this covide time. My question was, I have never vsited their branch when they open the account, why suddenly I have to go for closing. I have been calling them from 8 years to close my A/C

                    I have twitted in their official twitter handle but there is no positive response.

                    Pls. Help me to get my money back.
                    Feb 6, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 06, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (873624) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      kapil4980
                      from Delhi, Delhi
                      Jan 5, 2022
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                      Address: ICICI bank Sec-8 Rohini

                      I was settled my account of credit card in 2019 but it didn't settle still and i have already called to customer care number as well but they also didn't do me any solution. Kindly do some thing about the same.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Jan 05, 2022
                      Updated by kapil4980
                      I have attached the letter with payment receipt and 700 rs. paid by online.

                      Verified Support
                      Jan 05, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (871343) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jan 18, 2022
                      Updated by kapil4980
                      I have already sent two time mails at ICICI bank but didn't resolve my issue still.
                      Jan 18, 2022
                      Updated by kapil4980
                      Today also, I have raised my complaint in ICICI bank complaint ID as well.
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                        A
                        ashi867584933
                        Jan 5, 2022
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                        Why the hell do you offer internet banking, if you have to place grid authentication even after OTP validation? In the digital world, are we expected to carry our cards everywhere with us just for grid authentication during fund transfer? I had to transfer funds due to emergency and now I am unable to do that because of your stupid grid validation. What is the point of that ### virtual debit card if you cant provide the grid number virtually? Worst experience. Disgusting this is. Mental harassment to consumers. You guys should be sued. Your bank should be sued.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 05, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (871348) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          C
                          Chaitanya Prabhu Kadiri
                          from Hyderabad, Andhra Pradesh
                          Jan 5, 2022
                          Resolved
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                          Resolved

                          Address: Hyderabad

                          I have been levied ecs charges of nearly 50K rupees in one year ..still they keep taking 590rs, 590rs and I dont have any emi dues or delayed loans. I have no protection or control over my account. Several times the money got auto deducted when I was going to hosptial or urgent need and found my account became zero.
                          Don't know who is taking this amount as bank says it is not them and I have no clue. this is really killing me big time
                          Feb 5, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 05, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            B
                            Balmik Mishra
                            Jan 4, 2022
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                            Address: F165 indore

                            Am an icici bank customer. Today 04-01-22 ecsrtnchg charged 590, 589 and 584 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is balmik.[protected]@gmail.com
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 05, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Jan 06, 2022
                            Updated by Balmik Mishra
                            I want my full money back where is my 589, 584
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                              A
                              Arnab_dg
                              from Noida, Uttar Pradesh
                              Jan 4, 2022
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                              Home Loan -LHDLX[protected]

                              My home loan was cancelled in July and I was informed that insurance and Processing fees will be refunded and refund will be credited within 10-12 days max 15 days. Its been 2 months now the refund is not credited to my account.

                              Need the refund soon

                              Concerned person - reshma Saifi ( [protected]@yahoo.com)
                              Rishabh Dubey - rishabh.[protected]@icicihfc.com
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 05, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jan 10, 2022
                              Updated by Arnab_dg
                              Its been 5 days and also waiting for customer care team for 3 months. No one contacted me yet
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                                Chandru_jack
                                from Hosur, Tamil Nadu
                                Jan 4, 2022
                                Resolved
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                                Resolved

                                Address: Hosur

                                Hai I have taken loan from bajaj emi card 18k I have to paid before eml date for advance payment 2 days before emi date but icici bank bounce my nach auto debit now deducting rs 1400 from account I will call asked customer care there not responses they said it will be update 3days when you paying after 3days now days what technology we are using there saying simply why u are paying advance payment plz kindly help me refund my amount 1400 big amount for me
                                Jan 4, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 04, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (867566) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  SaranyaPrem
                                  from Chennai, Tamil Nadu
                                  Jan 4, 2022
                                  Resolved
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                                  Resolved

                                  My name is Saranya. I'm a TCS employee and when I joined the company 5 years back I was given a ICICI food card which got expired on 11/21.
                                  I would need a new card but the problem is that my address details are changed, which I gave during the card issue time. I'm also unable to login portal. Can you assist me?

                                  Every month during salary credit Rs 2000 is automatically being deducted for food card and currently the card should have around 9000 Rs. So please help
                                  Feb 6, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 04, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (867479) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Sultana Waseem
                                    from Kamareddy, Andhra Pradesh
                                    Jan 3, 2022
                                    Resolved
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                                    Resolved

                                    Address: Kamareddy

                                    As all the transactions such as UPI, net banking, withdrawls are not taking place from our savings account we visited our local branch office in Kamareddy..The officers there said that the debit is freezed..On asking they said that they can't do anything in that as it is the case of fraud /illegal case..Someone has made our account freeze from Chennai.On asking they said that one of the reason for this is it happens if there are any pending transaction and are due...But there are no due in our transactions..All are clear..They said us to contact customer care...on calling customer care they said they can't do anything in that as the officers only can do those things...We visited the office 3-4 times but no response as the officers there don't know the solution to this ..They can't find any solution to it ..We request you to solve this as soon as possible as it has our savings and is troubling as so much ...Without any notification they freezed our account...
                                    Feb 6, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 04, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (867491) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Shah Rushika
                                      Jan 3, 2022
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                                      In December and January my account having account number[protected] was debited with 82.84 rs with description of surcharges. I don't know why this charges are collected from me
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (866613) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        Sithembiso
                                        Jan 3, 2022
                                        Resolved
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                                        Resolved

                                        Address: CIti Bank Center, Canary Wharf, London E14 5LB, United Kingdom. Tell +447452115207, Fax +447418437500
                                        Website: Email

                                        Hello I got a email indicated that I won €1.500.000.00. The email comes from Mr. DAVID SMITH from London Lottery and he further said the money was sent to ICICI Bank. They gave me the contacts of Marry Gordon, who alleged to be working at the bank. I emailed her, she said the money is in the Bank, but they need the T21 Affidavit for the funds to be transferred... I need to check how legit it is. If it is true where do I get the Affidavit because I'm in South Africa.

                                        Can you kindly investigate the matter. Or it's a way on how they scam innocent people.
                                        Feb 5, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 04, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864562) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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