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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 196

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I
impat007
from Mumbai, Maharashtra
Jan 9, 2022
Resolved
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Resolved

Address: Flat No. 14, ASIAN PALACE, 3rd Sankli Street, Byculla

I have a personal loan with ICICI bank. Since the pandemic started I haven't able to make ICICI bank personal loan EMI. I lost my job and then I started business by taking a school Canteen.
Unfortunately the schools aren't opening in mumbai due to pandemic. After speaking to ICICI bank Abhilash sir I explained to him my situation and he said to make some payment so that he will take in positive note and he will stop sending recovery agent at school and at home. So some how I am making 3000 payment monthly.
Now from couple of months Vilas Patil is contacting me as I am not making full EMI payment. He is calling my wife and speaking rudely. My wife works in the same school where I had Canteen. He wants to speak to her Principal to recovery my loan. In pandemic that is a only source of income. If she loose job how we will survive. Will her Principal make my loan payment. I requested Vilas Patil not to contact Principal but he isn't listening. I don't deny paying loan However it isn't possible till pandemic persist. Vilas Patil contact number [protected]. I also told him from. Next month I will make 6000 payment still he talks rudely. I have defaulted HSBC and Citibank payment but they aren't reacting this way.
Feb 12, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (886788) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    O
    ohtrap123
    Jan 7, 2022
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    I am ICICI account holder, my account got deducted as "CashTxnChgs-Branch-Nov21+GST charges for Rs.650 + 58 = 767
    I didn't get any explanation of why this charge in my account.

    account email id - [protected]@yahoo.com
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (881847) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      U
      Udai Garg
      Jan 7, 2022
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      ICICI bank has deducted amount of RS 590 two consecutive day in NACH-AD-RTN charges for my Policy amount while I have already deposited the same. Such type charge has no meaning and no bank has right to deduct amount like this way.
      I would like to quit with ICICI bank. Please return my money also it is our hard work money.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (881863) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        D
        debarshi sarbagna
        from Kolkata, West Bengal
        Jan 7, 2022
        Resolved
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        Resolved

        Address: c/o Lt shri amalendu sarkar, santinagar, palta, (lane opposite Dr Dipak Biswas' homeo clinic/near santi sangha club)

        We are the rightful owners of our apartment, flat-3, 3rd floor, Millennium Apartments, Dr. B.R.Ambedkar Road, P.O-Bengal Enamel, Palta, North 24 Parganas, West Bengal-743122. We are in possession of the registered deed in our name and hold the chain deeds. We are municipal tax payers against the said property which has been duly mutated in our name and our premises has been registered with the local land and land reforms office as well. All the documents are on our name. The property was under loan from the State Bank of India until about 2.5 years back.
        Of late, your recovery/enforcement agents have visited our premises and have claimed that the property has been under loan from ICICI Bank. The same incident took place in 2012 as well, and when we took up the matter with ICICI Bank and threatened to go to appropriate authority, the matter was immediately withdrawn from your end. We also did not pursue the matter as we are also bankers with the State Bank of India.
        We request your good office to conduct proper enquiry and stop this "beating around the bush".
        Being bankers, we very well understand what might have transpired between bank officials and a so called "fraud", when some money was advanced against agreement to sale of the said flat directly to the "fraud" and not to the seller/vendor.
        Feb 11, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 08, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (881874) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sayan_Deb.Roy
          from Kolkata, West Bengal
          Jan 7, 2022
          Resolved
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          Resolved

          I was having a EMI, to be given to Bajaj Finserv, which was linked with my ICICI bank account. After one overdue, I am seeing that whenever I am keeping money in that account 'Nach ad return charges' is getting deducted. Even though after completion of EMI, still I am facing the same issue. Kindly, stop this auto debit option and initiate the refund process for the same.
          Feb 10, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 07, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (878027) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            G
            GP the devil rider
            Jan 6, 2022
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            I have debited around 1700+ on January 2 2022 amount from my account and that is my salary account if this type of deduction will carry on i will register your complaint to the labour court i have also talk with the branch but he was saying he can't do anything please return my amount
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 07, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Jan 15, 2022
            Updated by GP the devil rider
            Not ressolve customer care said they do not return any money
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              S
              Shailendra kumar satyam
              Jan 6, 2022
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              Address: 32 jamuniya mahuawa post kuber nath pin code 374304 dist. Kushinagar state uttar pradesh

              Dear sir, please redispatch my debit card my address.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (874435) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                T
                Thakurbadal
                from Dhamtari, Chhattisgarh
                Jan 6, 2022
                Resolved
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                Resolved

                Non redemption of bonds
                Sub: non payment of icici tax saving bond-022002-tsb - two
                Sir,
                With due regards it is submitted that my father has purchased icici tax saving bonds having following particulars:

                Name of bond holder : r shailesh
                The other details of the bonds are:
                Option ii
                Face value/bond rs 6660
                Issue price/bond rs 5000
                Deemed date of allotment 19/02/2002
                Redemption date 19/06/2005
                Interest rate na
                Tax benefit u/s sec 88

                Details of bondholder & bonds are:

                Bondholder name : r shailesh
                Bondholder no. :[[protected]]
                Certificate no : 115202 no. Of bonds :four
                Distinctive no (S[protected]

                Scrip code bse: 960742nse: icici 0202 n2

                It is further stated that my father could not receive any redemption of these bonds, which can be check from records. Meanwhile, my father has been expired on 05/01/2005. So it is requested to kindly send me procedure to get redemption of these bonds.
                My address:

                Badal singh thakur
                Mobile-[protected]
                Jun 27, 2022
                Complaint marked as Resolved 
                Not yet resolved
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 07, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Jun 04, 2022
                Updated by Thakurbadal
                The issue is not resolved yet and its showing that complaint is resolved..
                Please help to resolve the issue asap.
                Not yet resolved
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                  B
                  Brindaba
                  from Mumbai, Maharashtra
                  Jan 6, 2022
                  Resolved
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                  Resolved

                  I am holding one Bond of ICICI Money multiplier Bond-082000-MMB-FOUR, which matured on 5th January, 2022. But we have not received any communication / money from ICICI Bank. Also we have not received any information, where we have to surrender the Bond certificate and get the redemption amount. There is no customer care number available for this.

                  Bond is in the Name of my Daughter Heta Acharya and as guardian Brinda Acharya. Bond holder No.[protected], cert.1390, Distinctive No. 2360.

                  Please help me in getting the money.
                  Feb 6, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 06, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (873892) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Have sent mail today at the mail ID mentioned, but so far have not received any response.

                  Regards,

                  Bhadresh Acharya
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                    S
                    Shivaramm
                    from Kamareddy, Andhra Pradesh
                    Jan 6, 2022
                    Resolved
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                    Resolved

                    Address: ICICI BANK KARIMNAGAR MANKAMMATHOTA BRANCH

                    Dear Sir,

                    I have an account in Icici bank vide account number[protected] in the name of SHIVARAM SHARMA MALLAVAJJALA in makammathota Branch . I have done a transaction 6500/- vide transaction number RIN/COMMUNICATION/[protected]/[protected] on 10.09.2021 for Kapil Chit Fund Private Limited but the amount has not been received by Kapil Chit Fund Limited. Kapil Chit Fund Number KMST14J23. I have enquired with Kapil chit fund private limited kamareddy but they are informing that the amount has not received by them. When I was went to ICICI Bank for enquiry they are saying the amount has credited to concern KAPIL Chit account.

                    Please look into the matter and do the needful.
                    Feb 11, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 06, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      E
                      Elton45
                      from Pune, Maharashtra
                      Jan 6, 2022
                      Resolved
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                      Resolved

                      Hello,
                      I’ve been charged with ecsrtnchg of about 2455rs. I wasn’t able to transfer my funds on time and hence my mutual funds auto debit were failed. I would please request for refund as it’s never happened before and 2.5k is a lot of money. And I’ve been a loyal customer of ICICI Bank for about 2.5 yrs now. I would really appreciate if you can resolve it soon. For future information please reply and all the details would be provided.
                      Thank you. God bless.
                      Feb 11, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 07, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (873530) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (873530) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        sarojkswain
                        Jan 5, 2022
                        Resolved
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                        Resolved

                        I have have a 3-in-1 icici salary account in which they offered one saving, one trading and dmat account. Although i never used their trading and dmat account for past 8 years i got the call from Mr Rajesh from their customer executive ([protected]) that since i logged in into dmat and trading account then it will be free deducted will not be refunded. I did login into dmat and trading account as the fee was deducted unauthorized. They have deducted 826 rs. From my saving account and when i called them for the same, their customer care was very rude and told me that you have to pay if you are using dmat account. Also enforcing me to visit their branch office physically in this covide time. My question was, I have never vsited their branch when they open the account, why suddenly I have to go for closing. I have been calling them from 8 years to close my A/C

                        I have twitted in their official twitter handle but there is no positive response.

                        Pls. Help me to get my money back.
                        Feb 6, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 06, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (873624) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          kapil4980
                          from Delhi, Delhi
                          Jan 5, 2022
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                          Address: ICICI bank Sec-8 Rohini

                          I was settled my account of credit card in 2019 but it didn't settle still and i have already called to customer care number as well but they also didn't do me any solution. Kindly do some thing about the same.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Jan 05, 2022
                          Updated by kapil4980
                          I have attached the letter with payment receipt and 700 rs. paid by online.

                          Verified Support
                          Jan 05, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (871343) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Jan 18, 2022
                          Updated by kapil4980
                          I have already sent two time mails at ICICI bank but didn't resolve my issue still.
                          Jan 18, 2022
                          Updated by kapil4980
                          Today also, I have raised my complaint in ICICI bank complaint ID as well.
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                            A
                            ashi867584933
                            Jan 5, 2022
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                            Why the hell do you offer internet banking, if you have to place grid authentication even after OTP validation? In the digital world, are we expected to carry our cards everywhere with us just for grid authentication during fund transfer? I had to transfer funds due to emergency and now I am unable to do that because of your stupid grid validation. What is the point of that ### virtual debit card if you cant provide the grid number virtually? Worst experience. Disgusting this is. Mental harassment to consumers. You guys should be sued. Your bank should be sued.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 05, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (871348) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              C
                              Chaitanya Prabhu Kadiri
                              from Hyderabad, Andhra Pradesh
                              Jan 5, 2022
                              Resolved
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                              Resolved

                              Address: Hyderabad

                              I have been levied ecs charges of nearly 50K rupees in one year ..still they keep taking 590rs, 590rs and I dont have any emi dues or delayed loans. I have no protection or control over my account. Several times the money got auto deducted when I was going to hosptial or urgent need and found my account became zero.
                              Don't know who is taking this amount as bank says it is not them and I have no clue. this is really killing me big time
                              Feb 5, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 05, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                B
                                Balmik Mishra
                                Jan 4, 2022
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                                Address: F165 indore

                                Am an icici bank customer. Today 04-01-22 ecsrtnchg charged 590, 589 and 584 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is balmik.[protected]@gmail.com
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 05, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Jan 06, 2022
                                Updated by Balmik Mishra
                                I want my full money back where is my 589, 584
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                                  A
                                  Arnab_dg
                                  from Noida, Uttar Pradesh
                                  Jan 4, 2022
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                                  Home Loan -LHDLX[protected]

                                  My home loan was cancelled in July and I was informed that insurance and Processing fees will be refunded and refund will be credited within 10-12 days max 15 days. Its been 2 months now the refund is not credited to my account.

                                  Need the refund soon

                                  Concerned person - reshma Saifi ( [protected]@yahoo.com)
                                  Rishabh Dubey - rishabh.[protected]@icicihfc.com
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 05, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Jan 10, 2022
                                  Updated by Arnab_dg
                                  Its been 5 days and also waiting for customer care team for 3 months. No one contacted me yet
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                                    Chandru_jack
                                    from Hosur, Tamil Nadu
                                    Jan 4, 2022
                                    Resolved
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                                    Resolved

                                    Address: Hosur

                                    Hai I have taken loan from bajaj emi card 18k I have to paid before eml date for advance payment 2 days before emi date but icici bank bounce my nach auto debit now deducting rs 1400 from account I will call asked customer care there not responses they said it will be update 3days when you paying after 3days now days what technology we are using there saying simply why u are paying advance payment plz kindly help me refund my amount 1400 big amount for me
                                    Jan 4, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 04, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (867566) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      SaranyaPrem
                                      from Chennai, Tamil Nadu
                                      Jan 4, 2022
                                      Resolved
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                                      Resolved

                                      My name is Saranya. I'm a TCS employee and when I joined the company 5 years back I was given a ICICI food card which got expired on 11/21.
                                      I would need a new card but the problem is that my address details are changed, which I gave during the card issue time. I'm also unable to login portal. Can you assist me?

                                      Every month during salary credit Rs 2000 is automatically being deducted for food card and currently the card should have around 9000 Rs. So please help
                                      Feb 6, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 04, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (867479) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Sultana Waseem
                                        from Kamareddy, Andhra Pradesh
                                        Jan 3, 2022
                                        Resolved
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                                        Resolved

                                        Address: Kamareddy

                                        As all the transactions such as UPI, net banking, withdrawls are not taking place from our savings account we visited our local branch office in Kamareddy..The officers there said that the debit is freezed..On asking they said that they can't do anything in that as it is the case of fraud /illegal case..Someone has made our account freeze from Chennai.On asking they said that one of the reason for this is it happens if there are any pending transaction and are due...But there are no due in our transactions..All are clear..They said us to contact customer care...on calling customer care they said they can't do anything in that as the officers only can do those things...We visited the office 3-4 times but no response as the officers there don't know the solution to this ..They can't find any solution to it ..We request you to solve this as soon as possible as it has our savings and is troubling as so much ...Without any notification they freezed our account...
                                        Feb 6, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 04, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (867491) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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