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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 196

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ICICI DIRECT and ICICI bank have made my life a living hell for two years. Before migrating from India, I submitted a request to convert my resident demat account to NRO status. Instead, they opened multiple new NRO accounts and charged me annual fees, but made my resident demat account inactive with my holdings/funds still in them! Now I cannot access these funds. I have contacted their customer care and chief of service quality but NOBODY CARES. Sincere advise to anyone reading - do not go near ICICI Direct or ICICI BANK. They will steal your hard earned money and won’t help you with anything, even though that is what you’re paying the annual fee for in the first place! Pathetic institution- might I even say, fraudulent institution. Shame on ICICI.
ICICI Bank customer support has been notified about the posted complaint.
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    Shaik raheel
    from Armoor, Andhra Pradesh
    Sep 9, 2021
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    Address: Armoor

    Name :Shaik Raheel
    Account number :[protected]
    Phone number : [protected]

    Please kindly cancel my expressions debit card icici. Already money deducted from my account. Please do refund I don’t want expressions debit card
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (506135) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      N
      Nuruls
      from Nabadwip, West Bengal
      Sep 9, 2021
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      Website: icicibank.com

      I'm jobless from last 2 year.I taken loan 20000(18th month Emi which is last emi was August 21) from credit card and pay 2 to 3 bills to my payee like 6Kto 9K amount(Converted to EMI)- Currently I have no active EMI & Loan.After continues payment in last approx 2 yrs due amount not that much less.Last July 21- I checked that my total due amount approx 42K And I paid 17th July paid 11390 and afterthat 27th July paid 5000 to manage from relative bcz I have no job and income sources.in August when I checked my due-It showing again approx 39K due.Now not possible for me to repay like that process I followed & due are remain after payment.I contacted customer care & requested that Plz provide something like interest free EMI & discount to support me paid my due but they do nothing.Also some people from ur bank calling me and presurised to pay either they report to cibil.I'm under very much trouble, I have no money to feed my family after that I managed to pay till now borrow from others, but it also not possible, So Plz understand doing something best for me without affect my cibil score.U r so big organizations- U can something i[censored] want.
      Thanks
      Nurul
      [protected]
      nurul.[protected]@gmail.com
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 09, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Sep 17, 2021
      Updated by Nuruls
      I requested (currently no job) to ICICI Bank any EMI option or any suitable option for than I can pay the due.( Currently due 38000 as per their huge interest & Late fee charges where I already paid the dues in simple calculations) but ICICI Bank not given any type of suitable mutual solution. I currently just missing one month payment due and I have 2400 balance in my ICICI bank account they deducted tjis amount also extra 3600 so account balance become negative 3600 - It's very bad behavior from ICICI Bank like Big organization in my Bad time. I'm very upset I have no money currently to feed my family. Very bad service.Indian Govt and Consumer must taken it seriously that ICICI Credit Card department very badly behave in phone( currently I'm not pick up the call) also they badly calculate the due I already pay mostly may be more than full but after that more than taken amount due till.They talking about one time total payment then they not charged but I have not this situation this reason I requested.NOW I'm very much under pressure no job or income afterthat they deducted my amount from my account.They spoil my life.
      My last two payment was 11390 and 5000 in July 2021.
      Plz request that look into this matter.

      Thanks

      Sep 22, 2021
      Updated by Nuruls
      ICICI not give any mutual solution.So I sale my jewelry and paid the total due.( There huge charge very badly increase total amount day by day without reasonable conditions).After that my icici savings account lien status remain same.So I request plz solve the issue and do the saving account normal conditions than I can use.
      I requested (currently no job) to ICICI Bank any EMI option or any suitable option for than I can pay the due.( Currently due 38000 as per their huge interest & Late fee charges where I already paid the dues in simple calculations) but ICICI Bank not given any type of suitable mutual solution. I currently just missing one month payment due and I have 2400 balance in my ICICI bank account they deducted tjis amount also extra 3600 so account balance become negative 3600 - It's very bad behavior from ICICI Bank like Big organization in my Bad time. I'm very upset I have no money currently to feed my family. Very bad service.Indian Govt and Consumer must taken it seriously that ICICI Credit Card department very badly behave in phone( currently I'm not pick up the call) also they badly calculate the due I already pay mostly may be more than full but after that more than taken amount due till.They talking about one time total payment then they not charged but I have not this situation this reason I requested.NOW I'm very much under pressure no job or income afterthat they deducted my amount from my account.They spoil my life.
      My last two payment was 11390 and 5000 in July 2021.
      Plz request that look into this matter.

      Thanks

      Credit Card 4375516418417006 - Comment #3894929 - Image #0
      Credit Card 4375516418417006 - Comment #3894929 - Image #1
      Credit Card 4375516418417006 - Comment #3894929 - Image #2
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        A
        asit_s
        from Bengaluru, Karnataka
        Sep 9, 2021
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        The bank is unable to activate my imobile app for the last 7 months. I have made repeated visits to the bank and also after submission of all required documents. Need to get this activated as I need to use UPI.

        Please help.

        Rishab Suri
        Icici bank account number[protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (505219) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        asit_s's [Complaint's author] reply, Sep 9, 2021
        My account number is 194901500275. I am unable to read the email id - can you please re-send. Thanks
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          Urvashi Pandita
          Sep 9, 2021
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          I have raised a complaint earlier also.. it is not getting resolved. I have dropped email as well as suggested by the team. Please help.
          ICICI Bank customer support has been notified about the posted complaint.
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            rribadiya92
            Sep 9, 2021
            Resolved
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            Resolved

            Rs 590 has been deducted from my account on nach_ad_rtn_chrg

            I have salery account and it didcuted two time from my acount on this month.

            It is happen from last three month
            +1 photos
            Oct 12, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 10, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              Dear sir,

              I have a saving account no[protected] with icici bank.
              Recently on 27 August INR 826.00 was deducted from my account against DMC/IN[protected] DP CHGS TILL July -2021. I couldn't know why this charges have been deducted. I have Googled it and I came to know that it is probably charge for using Demat account. If it is so, then I want to bring you in the notice that I never had any Demat account in icici and even I don't know what is Demat account and how to use it.
              I am surprise to know that bank has deducted the charges for something that doesn't even exist

              I request you to kindly look into it and refund my money as soon as possible. Also kindly arrange to stop these arbitrary action of bank.
              +1 photos
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 10, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Dhanrajpanwar01
                from Jodhpur, Rajasthan
                Sep 9, 2021
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                Wrong payment transaction

                Hello sir
                I'm DHANA RAM s/o Mangi Lal
                My account is in SBI Bank and I transferred wrong payment into a ICICI account holder ( upi- [protected]@icici)
                My reference id is[protected]
                Payment done on 08/09/21 at 08:23 pm. 3080 rupees
                Dear sir I earn this money by tutoring the students, this is very difficult for me in this COVID situation
                Plss help me to get back my money...
                +1 photos
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                Abhinav Sood 17
                from Patiala, Punjab
                Sep 9, 2021
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                Address: Chandigarh branch

                Deducted amount of rs999 as VSI amazon on September 8 2021 around 7:26.
                The account is not linked with Amazon neither is my debit card. And no details is being shown what so ever in order details regarding this 999rs.
                Kindly help
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (505216) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sandeep.rawat6
                  Sep 8, 2021
                  Resolved
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                  Resolved

                  Icici bank is deducting money from my account without any reason, whenever I check my statement it says ATD-0xxRTNCHGSAUG21GST which we don't understand.
                  Whenever I try to reach there customer care executive using I mobile app they didn't gave any response even the number provided in there website is a chargable number which only make you talk with there voice assistance which is of no use, it is only there for making your call longer so that they can earn some money using there customer care number.
                  Oct 12, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 10, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (508635) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sanket Zure
                    from Nashik, Maharashtra
                    Sep 8, 2021
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                    I myself Sanket Subhash Zure, my Icici Bank Account Savings Number[protected], IFSC Code - ICIC0000956 has been Freezed/Block without any reason or intimation and I want to be unfreezed immediately. On calling Customer Care, they haven't provided any information. Please do the needful as soon by tomorrow, Or I will be forced to file a notice to Icici Bank.
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 10, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Sep 12, 2021
                    Updated by Sanket Zure
                    ICICI bank has not been supportive at all. And They are not even giving me any written reasons for why they freezed my account, n this is ridiculous. For years of customer to Banks, n they give this to us who we pay money to banks for not having money into account.
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                      Abhishek_Srivastava_1
                      from Bengaluru, Karnataka
                      Sep 8, 2021
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                      ICICI bank has deducted multiple times ECS charges without notifying me either on SMS or email. Today, when I login to netbanking they have deducted almost 1000 INR like a silent thief. Do ICICI don't have money to run the business, they are deducting unnecessary charges. I have also the FD of 20 K with ICICI. Kindly refund my money asap.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        V
                        Veerendra.katru
                        Sep 8, 2021
                        Resolved
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                        Resolved

                        Hi have transferred 2000 rupees via Paytm to one of my friend. Transaction failed on Paytm due to icici server problem but money got deducted from my account but not credited to my friend account
                        Transaction reference: UPI/[protected]/NA/[protected]@p/CHAT
                        Sep 9, 2021
                        Complaint marked as Resolved 
                        Money credied to my account
                        ICICI Bank customer support has been notified about the posted complaint.
                        I was paying my emi of 3040 through paytm the transaction got failed and also money got deducted didn't reached to merchant plz help me asap

                        Money deducted from account but not credited to beneficiary - Comment #3893770 - Image #0
                        Money is not dispended but balance gets deduced
                        I am a customer of ICICI Bank account number:[protected]Account holder's name:- ANAND HADAGALI
                        IFSC Code :- ICIC0003694

                        When I withdraw the amount at ATM, it's deducted from my account but I didn't get cash in ATM, Date: 26/07/2021, time12:25 pm,
                         record no:7489,
                         Reference no:[protected],
                         RESP CDE 001,
                         Withdrawal RS: 1000.
                        Please find the attached ATM Recept. Please investigate and get it credited back to my ICICI S/B account ASAP.

                        Money deducted from account but not credited to beneficiary - Comment #3894643 - Image #0
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                          Sonali Pillay
                          from Ranchi, Jharkhand
                          Sep 8, 2021
                          Resolved
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                          Resolved

                          For reversal the money

                          Address: Kolkata

                          I have done payment confirmation for Rs. 20, 200.00, same was paid to The heritage Academy, Kolkata on 26th August 2021but same was not reflect in beneficiary account. Please arrange to reversal of this to me....
                          +1 photos
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                          Satyam Ani
                          Sep 8, 2021
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                          I have a Demat account in ICICI bank for 1 year now. When I checked my bank transactions and I found that there is one debit transaction 'DMC/IN[protected] DP CHGS TILL JUL-21'---- INR 400'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. This is completely unacceptable and please refund my amount.
                          Demat Id - IN[protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501816) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            Navnit Nanda
                            from Delhi, Delhi
                            Sep 8, 2021
                            Resolved
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                            Resolved

                            Address: A 757,Sec 19 Noida

                            Many time deduct my mony for ECSRTNCHG 20921_SR[protected] GST.I don't know what is this.plz Resolve my Query and stop this service..and return my mony...
                            Oct 9, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 08, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501827) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Sumit Sanu
                              from Rourkela, Odisha
                              Sep 8, 2021
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                              Every month from JULY 2021 unknown charges being levied by ICICI Bank.Total amount of ₹648 has been deducted by the bank till date.And no intimation from the bank before deducting the amount.

                              Transaction id:
                              S48367622
                              S60991988
                              S96859050
                              What are the above transaction id related to?
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501824) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                KumarPradhan07
                                from Siliguri, West Bengal
                                Sep 7, 2021
                                Resolved
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                                Resolved

                                Address: Siliguri

                                Dear Bank,
                                I am Kumar Pradhan and I am a icici customer since 2017 and I had so many relationship with your esteem bank but due to job lose on ongoing pandemic I approach my bank for help like moratorium etc.
                                And fortunately my branch called and told me that I got listed on loan moratorium/restructuring and I can avail it.
                                Due to out of my home branch I approach to my nearest icici bank and submitted a request for approval and after 10 I got a call that I got approval for loan restructuring/moratorium for 6 month.
                                Excitedly again went to bank and submitted all required documents as instructed by bank officials.
                                And now after successful submission of the file, after one month now they were saying that my file got rejected and they gave me the reason was my loan account was already in NPA before March 2021!
                                Now my question is that if my loan account was in NPA before march2021 why bank listed my name to avail restructuring/moratorium??
                                They don't know that my account was NPA I cannot avail this offer??why they told me to do so??why bank official harrash me??why they make fun of me??
                                Is this the responsibilities of bank official and bank??
                                I need immediate action on this negligence by bank and bank officials.

                                With regards
                                Kumar Pradhan
                                Oct 10, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 08, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501829) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  RajaRaja Cholan M
                                  Sep 7, 2021
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                                  Resolved

                                  I have paid 800 ₹ for 100% bonus top up in free fire, my id [protected] and no response yet … but money debited from my bank account. Kindly help me to get my free fire diamonds 💎 or my money back

                                  Thanks in advance
                                  Raja
                                  +1 photos
                                  Oct 9, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 08, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (501834) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    C
                                    Christy Nachiar
                                    from Chennai, Tamil Nadu
                                    Sep 7, 2021
                                    Jul 21, 2024
                                    This thread was updated on Jul 21, 2024
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                                    Resolved

                                    Address: India

                                    ICICI charges in several thousands is collected from us for the legal and technical appraisal/evaluation process of property to sanction the home loan. They have the disclaimer that they are not responsible for any consequential losses. When they are unable to take responsibility of losses is it implied that they are eligible for deficiency of services. In that case, why do we need to pay for such service which can never help us. Using this disclaimer they are projecting a fake market rate to provide high loan to collect very high interest for loan amount exploiting the hard earned earnings of the customers. They are not even sharing the reports generated by them stating that its for their internal reference. Why are we being charged for service serving their purpose. For a Government guideline property value of INR 248/sq ft they have rated INR 1721/sq feet. Government is deciding guideline rate based on several developmental factors of the area. For a 1000 Sq ft area how is ICICI deciding the market rate. What developmental factors are they implementing in that area. They are forcing us to register the property for high market rate and the registration charges charged on customers thus increases. This high rate property registration gradually increases the fake rate of the area without any actual developments. Are these all not considered as unfair trade practices. Will law and RBI regulations help only these reputed institutions. Is the law and RBI regulations not aware of this or are they supporting the indirect exploitation of every penny of the hard earned money of the home loam customers. Is there any ways to help the layman who suffers for not knowing the law and RBI regulations.If layman has to understand all these thoroughly to buy a property, we can never continue our job to pay these exploiting Corporate.
                                    Oct 12, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 07, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (499641) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Never got any help in this regard till date, my entire personal, family and career life is ruined by the loan transaction with this ICICI bank.
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