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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 196

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M
mayur2john
Sep 18, 2021
Resolved
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Customer ID:
[protected]

ICICI has charged 688.33 Rs for Demat account DP charges.

Not Even send message for money deduction of Rs. 688.33

I have never open demat account with icici then how can u people deduct money from My account. This is the second time demat account fees is deducted from my account without my permission.

Please refund my money

*Ac no.:[protected]

NAME: MAYUR NIRMALKUMAR BALANI

Mob no. [protected]

Screen shot is attached.
Oct 21, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    G
    Gulshan Nihalani
    from Pune, Maharashtra
    Sep 17, 2021
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    2000/- rs deducted from my Saving account ICICI bank without my consent, sms title says "Dr. Tran for Funding A/C for 2000/- has been created".
    I mean if i have to use it for investment i have other instruments than this forceful investment plans oppressed by bank itself.
    This is illegal, kindly revert the transaction back to the account.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (530159) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Rajappa Rmanivannan
      Sep 17, 2021
      Resolved
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      Resolved

      Address: F16/01, PRR Nagar Ariyalur district, 621713.

      For home loan all processing done but also submitted to all fees 4000.00 thousands collected properly ICICI bank but After the refused loan and loan all charges I am absolutely hangry, so nessorry action please
      Thanks and regards,
      Manivannan R
      Oct 20, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Sep 17, 2021
      Updated by Rajappa Rmanivannan
      Dear officers, ICICI bank,

      All charges recived 40000.00 but refused loan and refused my fourty thousands rupees so nessorry account please

      Thanks and regards,
      Manivannan R
      Ariyalur.
      Verified Support
      Sep 19, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (533944) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Shreya_sharma5
        from Chandigarh, Chandigarh
        Sep 17, 2021
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        Address: Chandigarh

        My money is being deducted in the name of minimum account charges without even notifying it. It was open on the terms of zero balance account and now money being deducted kindly resolve my issue
        This month it deducted Rs 698. Last month it was somewhere around 250 or above.
        Kindly look into the matter and refund the same.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (530162) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          J
          jaspreet singh chawla
          Sep 17, 2021
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          275.33 INR debited from my account no. ending in 1771, A/c Holder Name- Jaspreet Singh Chawla, Mob#- linked to account.as DP charges for demat account. I never used it as it was forcefully/zabardasti given to me by icici official/representative on ICICI bank account opening by communicating that there are no charges/fee whatsoever, applicable for this demat account for lifetime. And they are deducting the amount now, which is unethical.

          I have never used it, never want to use it. Moreover, I would not like to have an account where false promises were made to me.

          I reported this fraud and complaint to them on 30-Aug-2021 but they are simply delaying the refund process by giving excuses and all. I have done multiple follow-ups and they do not respond timely.

          Please help me get the bak an amount of INR 275.33 inr into my bank account ASAP.

          Thank you.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (531167) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          jaspreet singh chawla's [Complaint's author] reply, Sep 20, 2021
          There is already an email trail that's ongoing since 30 Aug, 2021 but the ICICI team is not resolving it. I have done multiple follow-ups as well, but your team doesn't care about it.. I have done again a follow-up by providing this UID in bold on top of the email content/body. Please check and do the needful ASAP.
          Attached is a proof of email as well where I responded with UID as asked.
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            R
            Rasa.info
            Sep 17, 2021
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            Address: Johari Bajar, Jaipur

            ICICI BANK-Deduction of money on account without any information

            Hello, my money was deducted from my account without any information and the deducted amount is Rs 67.41 for MABCHGS. It happens simultaneously with me. I request you to uhot into this issue and refund it asap.
            Thankyou
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (531177) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Nagamani B
              from Hyderabad, Andhra Pradesh
              Sep 17, 2021
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              Dear sir / madam,

              I have icici demat account

              I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

              EBA/NSE N/[protected]
              2021174/[protected]
              amount 737.43
              DR

              [protected]
              EBA/NSE N
              2021154/[protected] amount 702.01DR

              Not getting refunded, please advise.

              Regards,
              Amit Goyal
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529230) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Anand s Hadagali
                Sep 17, 2021
                Resolved
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                Resolved

                I am a customer of ICICI Bank account number:[protected]Account holder's name:- ANAND HADAGALI
                IFSC Code :- ICIC0003694

                When I withdraw the amount at ATM, it's deducted from my account but I didn't get cash in ATM, Date: 26/07/2021, time12:25 pm,
                record no:7489,
                Reference no:[protected],
                RESP CDE 001,
                Withdrawal RS: 1000.
                Please find the attached ATM Recept. Please investigate and get it credited back to my ICICI S/B account ASAP.
                Oct 19, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 18, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                When it will be resolved for me
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                  D
                  Deepa Deep
                  Sep 16, 2021
                  Resolved
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                  Resolved

                  Address: sector 35 chandigarh

                  I am an icici bank customer. Today 16-09-21 ecsrtnchg charged 590 rupees. and 590 rupees two times deducted from my account. I don't know what the charges ecsrtnchg... The bank hit the charges without my knowledge and without any confirmation email or SMS or any phone call. Please explain what the charge it is. This type of direction is not good please return my charged amount. My email id is [protected]@gmail.com. I even not getting any deduction messages on my phone. So please return my money.
                  Oct 19, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 18, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    B
                    Biswarup Bhattacharjee
                    from Kolkata, West Bengal
                    Sep 16, 2021
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                    Address: ICICI Bank Credit Card

                    As per last statement I have paid 3000 INR on 21.08.2021 to my ICICI credit card.But yesterday I got a call from ICICI bank that I still have Current Outstanding Amount that is 4044.46 INR.But as per billing cycle 2977 INR my EMI value and I paid it before the stipulated time.You can check.

                    Kindly describe the payment break up of 4044.46 INR (that is my Current Outstanding Amount as per ICICI bank.)

                    And Please specify why I will pay again within the same billing period after full payment?
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529232) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      B
                      balaajee Mariyappan
                      Sep 16, 2021
                      Resolved
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                      Resolved

                      Address: darshan illam, 16/2 Grace Garden, 1st lane, Royapuram

                      Hi,

                      This is regarding late payment charges of Rs 500+90 levied to me on my credit card no. Xxxxxxxxxxxx6005.

                      I had called customer care regarding this and explained to him that i forgot to pay on time (Payment was only 4 days late). All my past payments have always been done before due date. Also, i'm holding salaried account in icici bank since dec 2007. Despite all this i was not provided with any relaxation regarding this.

                      This is very disappointing and discouraging to see that i have been a customer of icici bank for such a long time and i have received this kind of response

                      So, request you to pls look into it and reverse the late payment charges otherwise i don't have any option other than clearing all my dues and closing this credit card for good.

                      Looking forward to your positive response.

                      due date is Sep 12 2021,
                      i paid Rs10, XXX on Aug 22 2021(balance of that day) but the emi forgot EMI transaction was debited on 24th Aug 2021 Rs7, XXX.(which i forgot)
                      now - had cleared the due on 16th Sep 2021
                      Pls reverse the late payment charges so that i can pay my dues immediately.
                      Oct 24, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 17, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529234) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Ashok Nareda
                        Sep 16, 2021
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                        Address: Hindu city

                        Refund and deposit590 rs
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (527128) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          C
                          Chythanya
                          Sep 16, 2021
                          Resolved
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                          Resolved

                          Sir
                          This is regarding the order I placed with the merchant Amazon.in on 05/09/21 with amount 1493. The order was cancelled and the merchant confirmed the sam through email which was forwarded to ICICI customer service . After 7 days also the money is not refunded to my account . After sending many mails with relevant documents confirming that the merchant didn’t received the money, I didn’t received any reply back till now. Contacted customer service also . Please do the needful .
                          Oct 29, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 17, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529233) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            suryanarayana vedula venkata
                            Sep 16, 2021
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                            My credit card ending with 3009 transactions are not accepted. Please check the issue.
                            Thank you
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (526190) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Rzzeil
                              from Kolkata, West Bengal
                              Sep 16, 2021
                              Resolved
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                              Resolved

                              This bank deducts charges and gives no information. This amount is always deducted when there are less funds in the ac. The charges are huge and with no intimation or even a text after charging to keep us informed. Now a days they dont even send text msg when funds are recieved. I have been getting charged for a very long time and always big amounts. They dont deduct timely, they deduct once a while which ain't good. Plz somebody take a look into this as it's not one complaint or a few, there are too many complaints with the same issue, which means it's an ongoing issue.
                              Oct 22, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 17, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529239) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Shiana bright
                                from Chennai, Tamil Nadu
                                Sep 16, 2021
                                Resolved
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                                Resolved

                                I'm an icici bank customer. From[protected] ecsrtnchg has charged around 1700/- rupees. The bank hit the charges without my knowledge & without any confirmation email or sms or any phone call. Please explain what charge it is. This is disappointing.
                                Oct 27, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 17, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (529243) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  J
                                  Juvelle Mendes
                                  from Bengaluru, Karnataka
                                  Sep 15, 2021
                                  Resolved
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                                  Resolved

                                  I wrongly transferred an amount to a beneficiary account . Beneficiary refunded the amount in two days .After which we told them to remove the lein .They wasted our time for 2 months and today they say it's not in their process to send lein removal confirmation mail to kotak .Kotak bank has requested icici to send confirmation mail so that they can remove the lein from beneficiary since they already transferred it to us .Now ICICI is asking me to tell the beneficiary to raise debit concern. Both banks are planing passing the parcel
                                  Sep 20, 2021
                                  Complaint marked as Resolved 
                                  After visiting my home branch and following up the team has finally sent the details to kotak bank and the action has been taken from their end .Henc, closing this issue for Now .Thanks
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (526245) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Juvelle Mendes's [Complaint's author] reply, Sep 18, 2021
                                  Sent the email .
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                                    M
                                    Meeth Shah
                                    Sep 15, 2021
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                                    Dear sir / madam,

                                    I have added funds from icici savings to direct (Demat account) and purchased the stock.

                                    I have seen the following transaction. Not sure why i have been charged or deducted the amount of Rs 1.4k from my savings.

                                    09/09/2021 eba/nse n 2021171/[protected].

                                    Not getting refunded, please advise.

                                    Regards,
                                    Meeth
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (526191) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      R
                                      ratnag
                                      Sep 15, 2021
                                      Resolved
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                                      Resolved

                                      I called on number Ghule wines . This number [protected] is available on google search.. They used my credit card for two transaction on 38, 002 & 19001. THis are fraud from them. Ghule wines from bavdhan already had filed case against such fraud transaction on there name. I visited nearest police station. they told me that there are many fraud transaction on ghule wines. Ghule wines from bavdhan has filed case for fraud.
                                      I have filed complaint to cyber crime also. but no reply.

                                      Below is the requested information.
                                      Transaction ID - 38002- 919511
                                      Transaction ID - 19001 - 641843

                                      Icici bank is debiting payment from my saving account without my permission. i am not eligible to pay any of the fraud mobiwik transaction. this all transaction are made on mobiwik
                                      Sep 15, 2021
                                      Complaint marked as Resolved 
                                      it is not resolved yet
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 15, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522510) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        N
                                        nabhij puri goswami
                                        from Bhilwara, Rajasthan
                                        Sep 15, 2021
                                        Resolved
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                                        Resolved

                                        Address: SBKIT BHILWARA GROUND FLOOR S K PLAZA JHANWAR PLASTIC INDUSTRIES PUR ROAD BHILWARA IFSC CODE : ICIC0000246 ICICI BANK BHILWARA SK PLAZA PUR ROAD BRNH

                                        Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
                                        I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                                        Please stop all these.
                                        AND REFUND THIS MONEY/AND WITHOUT ANY MESSAGE OR ANY NOTIFICATION/ AND TOTAL AMOUNT DEDUCT 5, 898.90 PLEASE REFUND
                                        Nov 4, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Sep 15, 2021
                                        Updated by nabhij puri goswami
                                        please resolve this
                                        Verified Support
                                        Sep 15, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (522519) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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