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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 208

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A
anilkumarav
Aug 15, 2021
Resolved
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Dear Sir,

I have transferred AED 800 to my Emirates NBD bank on 5th Aug 2021. Transaction no - M2WR2868535.
However the subjective amount not credited at beneficiary bank till now.

I called the NRI customer care multiple times and not getting any resolution.
Please help.

Thanks and regards,

Anil
Sep 16, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430649) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    Abhirajput098
    Aug 15, 2021
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    Address: VPO. PALUWAS,BHIWANI

    I have been charged for expression debit card which i don't remember of requesting. They have charged me rs. 588.18 including taxes.. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable..
    I don't need expression debit card as i already have basic debit card..
    Please help me getting my money back
    expression debit card cancellation and refund
    +1 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 16, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Aug 29, 2021
    Updated by Abhirajput098
    No response form icici bank till now bad service ever
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      Irfan khanji
      Aug 15, 2021
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      Address: Jammu Sarwal

      Dear Sir/Mam,
      We are new Sec-8 Based stratup located in Jammu. 20-25 days ago I requested your bank to open our organization account and submitted all formalities. One of your employee visited our office and said he is not satisfied with infrastructure of office.
      You need to understand we have just opened our organization on[protected] and we are trying to make infrastructure better. Your employee said she is not satisfied with kyc. I want to ask you question here. If I'm providing you all the documents which you bank required to open an account. In 2021 when evething is digitise your bank is not able to cross-check our organization details.
      Our organization is registered under companies act and we have all the documents for opening account.
      Credence Outreach India Foundation's Corporate Identification Number is (CIN) U85300JK2021NPL012556 and its registration number is 12556.Its Email address is khanji.[protected]@gmail.com and its registered address is PLOT NO 60 JAMMU SARWAL COLONY JAMM
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430650) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Amit Gatte
        Aug 15, 2021
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        I had purchased a product with bajaj finserve loan and every 2nd of each month 2300 Rupees of EMI gets deducted so as usual on[protected] EMI of 2300 rupees was about to get deducted and, on[protected] I had balance of around 23, 084.62 Rupees and still on 12/08/2021 a deduction of 590 Rupees was done and it had remarks stating "NACH_AD_RTN_CHRG~Of Bnk BFLo~02AUG2" which seems obvious that it was for Bajaj finserve loan, this is ridiculous and insane. I never had any issue with ICICI bank until now and this is horrible, i want that charge to be reversed.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 16, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430646) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Aug 17, 2021
        Updated by Amit Gatte
        How do i reach you out? it the reply that you guys provided looks like this "[protected]@icicibank.com"
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          Pritha.Roy
          Aug 14, 2021
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          There is no one to reach out to for this issue in ICICI
          They charge 1899 for some wallet protection in which I am not interested.
          You cant use someone's money just because they have account in your bank,
          They trick you on phone calls by asking you your name for confirmation when I just thought it was confirmation regarding if I received my credit card but it was total fake.
          I want to deactivate this issue rightnow.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (427113) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sukumar Chakravartty
            Aug 14, 2021
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            Address: Purba Bardhaman, West Bengal

            Respected Sir / Madam

            I Sukumar Chakravartty, purchased some icici tax saving bonds as per my family persons names on 26.04.2001, whose redemption date was 26.08.2004. I am holding this bond since a long time, I can't communication for redemption. I hope you reply to me soon for help.

            Regards & Thanks,
            Sukumar Chakravartty
            Contact Me : [protected], [protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (427087) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              MARIMUTHU JAYASEELAN
              Aug 14, 2021
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              I got message as "A purchase of INR 91.38 has been made using your Debit Card linked to ICICI Bank Account XX711 on 14-AUG-21. Info: VIN*GOOGLE TEM." but I didn't made this transaction and didn'tget any OTP itself for thia google service. Please check the same and revert back
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (426001) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Dinesh Sail
                Aug 13, 2021
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                Address: LOKVATIKA, NETIVILI, KALYAN (E) POST OFFICE, KALYAN 421301

                Account Number :[protected]
                Bank : ICICI0006983
                KALYAN(EAST)

                Past year in pandemic lockdown I have opened one "Insta Saving Account" online on ICICI bank portal.
                Also done fixed deposit of 10000 Rs. for same for 3 years.
                Now after one year they closed this Account without any intimation, and when visited bank they said you have not completed your KYC.
                But have dome my KYC 2 months ago after receiving sms, so visited that bank ICICI0006983 and completed my KYC.
                Now they are saying they don't have signature so they closed that account.
                If the signature is pending then why didn't they take it when I went to the bank for KYC
                They closed my account this is also acceptable, but what about the money in saving account and in FD for three years.
                When visited bank they said you will receive Cheque at communication address provided while opening bank account.
                Received cheque after 2-3 days whith incorrect name on It, but ICICI0006983 bank is not cooperating at all to make it correct.
                I have also presented the proof of my Bank account print that I have taken while opening account online, having Correct name on it, then they said we cant do anything and you forgot your money.
                What is This answer.????
                This is not the answer you expect from such big Bank.
                So I want to register a complaint against this Bank, so they will not do it with others too.
                Very bad experience ...
                i have visited bank 2-3 times after that and no one is showing their willingness to make it correct.
                I am suffering because of their mistake, it not my fault as they have written my name incorrectly on cheque I received, after they closed my account
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (423924) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sunil yadav1991
                  Aug 13, 2021
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                  This is Sunil yadav having account in ICICI bank from last 5 years. Few days earlier my account is deducted with Rs 826 and no action has been taken so far.. My registered mobile number is [protected].Kindly resolve my complaint as soon as possible.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    V
                    vasudevan chinamuthevi
                    Aug 13, 2021
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                    Amount of 4280 was auto debited to my Icici savings account. Whem I.called customer care they said its Aditya Birla SIP for which I never sub.iited any ACh or standing instruction to the bank
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 16, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430682) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Aug 18, 2021
                    Updated by vasudevan chinamuthevi
                    Mail I'd bouncing back, please contact me at [protected]
                    Maid I'd biuncing back. Please contact me @[protected]
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                      S
                      swati0501
                      Aug 13, 2021
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                      Resolved

                      Rs 590 has been deducted from my account on[protected] against NACH_AD_RTN_CHRG~ADBLDESK~05AUG21 4 times

                      Kindly explain why THIS MUCH charge from the bank account? I had the same amount deducted 4 times from my account!

                      Kindly resolve the issue and refund the amount in my account or consider one less customer to your bank! I will close all my and my husband icici bank accounts and credit cards. It is highly unsafe to keep money in your back. God knows when will charge from us.
                      Sep 20, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 13, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (423868) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Akash karretti
                        Aug 13, 2021
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                        Resolved

                        Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX021 on 09-Aug-21. Info: VSI*AMAZON ST. The Available Balance is INR 1, 679.52. Call on 18002662 for dispute or SMS BLOCK 021 to [protected] .

                        Please see above notification message. I haven't done any transaction on Amazon but my money got debited. Please check and escalate to concerned people.
                        Sep 18, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 13, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (423880) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          GPV Royal\'s
                          Aug 13, 2021
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                          I Am worked before 3 months back in Apollo Pharmacy Ltd Now I Reject my job Due To Some Personal Reasons In That Time My Bank Account is Freeze please Unfreez my Bank account and before send the mail to my account freeze reasons to my mail id thanking you sir
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (422888) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Paramveer92
                            Aug 13, 2021
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                            I open my account online in march 2021. And i submitted my kvc documents in branch now a month later my transaction is still failing. My money is stuck in my account. I visited several times in branch but they always makes excuses. Please help
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (422914) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              mohammed yasik
                              Aug 12, 2021
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                              Address: Coimbatore

                              Due to some health issues, I am unable to do business for the past 2 years so that is the reason I did not maintain any amount
                              just now I am cured of health issues and plan to renew my business and I deposited 214000 on my account

                              The bank has deducted the amount of Rs 1180 x 22 months - a total of 25, 960 for not maintaining the minimum balance without any prior notice.

                              The bank is not regular in sending SMS for debiting any amount from my account.

                              I haven’t received any SMS for any deductions and they continue to deduct money as per their discretion.

                              I also was not made aware of some penal charges getting deducted.

                              So please do help me on amount refund so that it would help me alot
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (422924) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Kishore Kumar P
                                Aug 12, 2021
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                                Hi team,

                                My account marked lean without any info so that I stopped adding money in my account and trying to get the problem to rectify.Then finally bank accepted its was done my mistake then they in freezes my account immediately I transferred 10k then I got charged Rs 600 + as a mba charges them again I transferred 2.40 lakh again charged mba charges. Help me to get my money back.

                                Kishore
                                [protected]
                                [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (421037) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Dhanush Rockz
                                  Aug 12, 2021
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                                  Address: Chennai

                                  Dear Sir,
                                  I'm dhanush holding ICICI salary account for past 3 years.
                                  Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                                  Please take some action against the bank, if it is not complying RBI standards / guidelines.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (421117) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  how to solve that. pls guide me.
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                                    S
                                    Siluveru Murali
                                    from Thiruvananthapuram, Kerala
                                    Aug 12, 2021
                                    Resolved
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                                    Resolved

                                    Address: chennai ambattur branch icici recovery

                                    Hi Sir,

                                    I have been with icici from 7yrs and they tell me as valuable customer and approach me for taking loans...i have my salary account, home loan account, personal loan account, credit card, mutual funds, term plans in icici ban. i haven't paid my credit card bill for last month, out of all these those are with icici as i have not paid my bill for one month they have been charged me with fine and intrest amount and late payment fee as well besides everyday they are calling for 20-30 times and threatning me and the as next bill got generated and due date was on 12th aug2021 even before i cross my due date they have made my savings account with -ve balance that is more than my current outstanding.

                                    my question is
                                    1) last month credit card bill i havent paid an you have have charged me for that and generated new bill that has to be paid by 12aug2021, why did you people made my account with -ve balance before due date?
                                    2) Even after making previous bill payment why people are calling me and threatning me which has made me to get heart attack.
                                    3)employees are behaving like goons are you people hiring goons or professionals.
                                    4) Govindhu swamy chandra shekar and pasunithi Nagarani has wrongly guided me which lead to extra amount payment
                                    Sep 16, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 16, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430725) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Murali_smt
                                      from DINDIGUL, Tamil Nadu
                                      Aug 12, 2021
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                                      Address: ICICI Bank Ltd, Trichy - CantonmentICICI Bank Ltd., 52, Heber Road, Espee Complex, Cantonment, Opp. Dist. Court, TrichyTrichyTamil Nadu, 620001

                                      Dear Sir,
                                      I'm Muralitharan holding ICICI salary account for past 5.5 years. A/C#[protected] in Trichy Cantonment Branch.
                                      Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                                      Please take some action against the bank, if it is not complying RBI standards / guidelines.

                                      11-08-21 MABChgs-July21+GST Dr. 686.12
                                      12-07-21 MABChgs-June21+GST Dr.145.34
                                      11-06-21 MABChgs-May21+GST Dr.14.30
                                      18-05-21 MABChgs-Apr21+GST Dr. 6.00
                                      26-04-21 MABChgs-Mar21+GST Dr.9.38
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (420272) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        PRIYARANJAN RAJ
                                        Aug 11, 2021
                                        Resolved
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                                        Resolved

                                        Address: Chak manatu palamu 822123

                                        Customer account opening option kab ayega sir hamlog paresan h
                                        BC Priyranjan kumar
                                        Id[protected]
                                        Mo- [protected]
                                        Chak Panchayat block Manatu
                                        Dist-Palamu. 822123
                                        Dely tarangection karte h
                                        Sep 14, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 14, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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