Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 212

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
viren dodia
Aug 5, 2021
Resolved
Report
Copy
Resolved

Address: Mumbai

292 RS got deducted from my account without me doing any transaction.
Sep 19, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404498) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    ksuraj1002
    Aug 5, 2021
    Report
    Copy

    Today Once again unwanted thing happened to me, the amount of Rs. 439.79/- has been deducted on 05-Aug-2021 from my ICICI bank account for which the transaction message says VSI*AMAZON ST. And the major concern is that this transaction happened without any OTP Number. Neither had I done any transaction nor this is auto-renewal for any prime membership.

    This unwanted thing has already happened to me once in which I have been debited 87.59 Rs and ignored by me. But this time this is too much.

    Could you please assist me regarding this.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404409) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    ksuraj1002's [Complaint's author] reply, Aug 9, 2021
    when I try to mail on given mail address .. it shows invalid mail id.. In fact I could not get that [protected] . Help me out this
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      narendra@ggx
      Aug 5, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: Bangalore

      Rs 499/- Refund initiated by Amazon but not received to my bank account
      Refund reference no: #[protected]
      Please help me to get refund
      Sep 14, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 06, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404403) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        narendra@ggx
        Aug 5, 2021
        Report
        Copy

        Address: Bangalore

        Refund initiated by amazon but received my account
        Refund Reference no : #[protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Aug 05, 2021
        Updated by narendra@ggx
        Refund initiated by amazon but received my account
        Refund Reference no : #[protected]

        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          DASI vamsi
          Aug 5, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Gudivada, krishna district, andhra pradesh

          Hi icici bank my salary account blocked or frozen iam go to nearest branch but no use I tried online payments help me
          Sep 9, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 06, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            kumudbhargava
            Aug 5, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: iccl BSE mumbai

            I hold account with Equitas Bank as well as ICICI. I remittted Rs 6 lacs on 27.07.21 to iccl BSE th icici bank which was returned on 30.07.21. Rs 5 lacs remitted on 30.07.21 similarly was returned back on 02.08.21. copy enclosed I wish to know the reasons for return? icici account no is[protected]
            Sep 15, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Aug 05, 2021
            Updated by kumudbhargava
            pl give final resolution. I am 76 years old
            Verified Support
            Aug 05, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              O
              Onkar Bagade
              Aug 5, 2021
              Report
              Copy

              Address: Karnik nagar solapur

              Am ONKAR BAGADE. Amount of Rs 826 has been deducted from my ICICI saving bank account as (DMC/[protected] DP CHGS TILL JUN-21) on 27-jul-2021 without any intimidation.

              I am trying to call their customer care executive since morning but none of their customer care number is working. It's very very frustrating.
              Also i did not get any deduction message alert in my mobile which is registered with ICICI bank. This is completely unacceptable and please refund my amount.
              ICICI Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                O
                Onkar Bagade
                Aug 5, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: B-546 karnik nagar , solapur

                ICICI/DMC DP CHGS TILL jun-21
                Hi,

                I did not open any demat account in icici bank. But, they deducted rs.826(till 27 jun-2021) from my account on Nov 25. I want my money back and would request to do same asap.

                This should not happen without consent.

                Regards,
                Onkar bagade
                Sep 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Aug 05, 2021
                Updated by Onkar Bagade
                ICICI/DMC DP CHGS TILL Jun-21
                Hi,

                I did not open any demat account in icici bank. But, they deducted rs.826(till 27 jun-2021) from my account on 27Jun 21. I want my money back and would request to do same asap.

                This should not happen without consent.

                Regards,
                Onkar bagade
                Verified Support
                Aug 05, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  shashank933
                  Aug 5, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Credit card transaction not showing in statement

                  Sir, i have made a transaction of x amount and i wanted to convert to emi but the transaction is not visible in statement and the amount seen to be deducted as my credit limit decreased for the same amount and also confirmed by icici bank customer care service....
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  P
                  pv naidu
                  Aug 5, 2021
                  Report
                  Copy

                  Address: Andhrapradesh

                  I had to pay first Emi from my account and I had sufficient balance too...but i got some error message like this you have insufficient funds on your account...and the next day debited some 590 rupees from account due some ecsrtnchng..what is this..?
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (400987) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vidhi Kant
                    Aug 4, 2021
                    Report
                    Copy

                    Address: Gaya Bihar

                    Mu name is vidhi kant and i have never apply for any Deemat account through icici bank. But how deemat account is activated with my saving account and regularly deducting my account balance from saving account.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (401024) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      AjayMeena21
                      Aug 4, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Baran Branch

                      Hi,

                      I am icici account holder, July and August 21 month my account got deducted as "CashTxnChgs-Branch-Aug20+GST" charges for 5 times,

                      19 July 21 - rs 190
                      26 July 21 - rs 09.99 +0.01
                      29 July 21 - rs 1.99
                      30 July 21 - rs 0.01
                      3 August 21- rs 901.01

                      Total - rs 1103.01

                      I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.
                      Sep 25, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 06, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404395) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        AjayMeena21
                        Aug 4, 2021
                        Report
                        Copy

                        Address: Baran

                        Hi,

                        I am icici account holder, Spetember'20 month my account got deducted as "CashTxnChgs-Branch-Aug20+GST" charges for 4 times,

                        19 July 21 - rs 190
                        26 July 21 - rs 09.99 +0.01
                        29 July 21 - rs 1.99
                        30 July 21 - rs 0.01
                        3 August 21- rs 901.01

                        Total - rs 1103.01

                        I didn't receive any message or alert from you when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Mou.Mukherjee
                          Aug 4, 2021
                          Report
                          Copy

                          Address: Vadodara

                          Don't know where to begin! ICICI Direct live chat support doesn't work, their phone call number doesn't work, chatbot doesn't understand what I want and I feel stuck. No one replies to my emails, self-service service request doesn't give the required options.

                          I ordered 390 shares of Zomato but none was allotted. And I have still not received my Zomato IPO refund.

                          Worse is there is no one I can contact! I tried all possible ways but still couldn't get hold of their customer support. no one replied to my email.

                          Transaction Id: 16343275
                          Application No. 44517842

                          To all present and future investors: If you want to smooth transaction and quick help, don't ever deal with ICICI. I am going to close my Demat with them soon and transfer my assets.

                          Trust me when I say this : Stay away from ICICI Bank and Direct. You'll regret doing business with them.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            RozarioDan
                            Aug 4, 2021
                            Report
                            Copy

                            I've done a transaction through ICICI credit card on 25th of July. But transaction got failed and amount got debited from credit card. I contacted merchant and they said they didn't received the payment. But the debited amount still not refunded to my account. Transaction reference number is : [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398132) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Y
                              yadavalliroopesh
                              from Hyderabad, Telangana
                              Aug 4, 2021
                              Report
                              Copy

                              Hello,

                              I would like to bring it to your notice that, the amount of Rs.169.00 has been deducted from my ICICI account and the transaction message says Info: VSI*AMAZON STAN. Neither had I done any transaction nor did I get any OTP during the transaction. The amount was debited on 04-Aug-2021. Could you please assist me regarding this issue?
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398113) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                2
                                21yash
                                Aug 4, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                On date 04/08/2021 - Rs.700 was credited in my account and on the very same day the bank deducted the whole amount in the name of ECS and NACH charges.
                                Now my bank balance is ZERO.

                                Kindly check the attached screenshot.
                                Sep 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 05, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Nobody contacted me till now.
                                Kindly refund all of the money.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Amolsawant007
                                  Aug 4, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Chakala, Vile parle East,Mumbai-400099

                                  AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

                                  OTP for the transaction was also not asked for approval, how was the transaction approved?

                                  Only support that is to block the account?

                                  Please share this complaint with the respective teams and share the required information with me.
                                  Sep 9, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 04, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    praveen kaydan
                                    Aug 3, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have TATA 1109, which is a LCV class vehicle and so are my fastags yet I get charged for hefty money by the word "wrong debit adjustment " everyday .Till now Icici have looted 1.5 Lakhs from me using this technique from Nov 2020 .

                                    My customer ID : 11036935
                                    I want them to stop this scam immediately .
                                    Contact - [protected]@gmail.com
                                    Sep 4, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 04, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      P. L. Aurora
                                      Aug 3, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: B-409, PASHUPATI APARTMENT, RAJA RAM MOHAN RAI MARG

                                      I have deposited my House Tax of my House ID 9157A08145 for the F.Y. 2020-21 on line through SBI Debit Card on date & time: May 19, 2021, 19:40 for Terminal Owner Name - EZYPAY NAGAR NIGAM LU, Money has been debited from my account, but the receipt of payment has not yet been received, nor confirmed that the House Tax has been paid.
                                      Nagar Nigam shows payment pending till to date.
                                      ICICI transaction is as under:-
                                      1) Terminal Owner- EZYPAY NAGAR NIGAM LU
                                      2) Terminal Id[protected]; (3) Date & Time - May19, 2021, 19:40
                                      4) Transaction No. - 280690; (5) Amount (INR) - - 3053.19
                                      5) Last 4 Digits of card - x8173 (6) Transaction Type - PURCHASE
                                      7)Channel - POS / ECOM, (8) City - MUMBAI (9) Location - EZYPAY NAGAR NIGAM LU
                                      Kindly get me the confirmation from Lucknow Municipal corporation of the receipt of House Tax and the intimation with details of the amount forwarded by your Bank to Lucknow Municipal corporation and oblige.
                                      Hope for early action in this regard.
                                      Sep 4, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 04, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398275) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit