Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
Complaints 23755
Resolved
14271
Unresolved
9484
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 209

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
MORVEN ABRAHAM
Aug 11, 2021
Resolved
Report
Copy
Resolved

Address: ICICI BANK LTD. K H ROAD BANGALORE

Sir, I have invest three policy online in year 2020 which name is india Growth Fund one time investment and you get 14% interest from ICICI Bank officer Bangalore that amount is 20 lacs then I agreed. After few day I get a certificate which mentioned in icici prulife insurance then I ask that officer what is this certificate is icici prulife signature insurance then he told me ignore it that certificate issued by corporate office we issue to u another certificate till date they not issue. So many times I send a mail, whatsapp and a phone call but till date he say that plan is igf plan.
After some time call from corporate office for pay your installment premimum then I told him I invest igf plan which is one time investment they not agree. I contact my icici bank manager Bangalore but there side no response he ignore me that officer also same reaction.
Police no.-1.73341293, 2. 74214350, 3. 74214350
Sep 18, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    bidjfianfisbwodfnsj
    Aug 11, 2021
    Report
    Copy

    On August 8th 2021, a cafe in Jubilee Hills deducted ₹42280 instead of ₹4228 from by HDFC Debit card and gave me a void sale receipt and said it will take 24hours to credit in my account. As I post this on 11th August 2021 the money still has not been credited and the cafe management says that it’s stuck in transaction at their bank ie ICICI. Pls advice as this is a big blunder and can’t be ignored for so long.

    Regards.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (419443) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Aug 11, 2021
      Report
      Copy

      Address: india

      Hello ICICI,

      Every month 100rs debited in my account under IPRUGTP-NCA-SR[protected]SI.

      With out my approve or declaration/apply you deducted Every month 100rs. Recently i noticed. please stop the deduction and reverse the my money.

      This is very shame to you.

      please solve the request.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (419514) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        T
        Tamil Dubsmash Pro
        Aug 11, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Moti Towers, 131/2A, Old Mahabalipuram Rd, Perungudi, Chennai, Tamil Nadu 600096

        ICICI deducts MAB charges without intimating regarding the debit. Even though this is salary account from 2019 and they have removed it as a salary account without intimating the customer and It was opened on zero balance I didn't get any information if they are converting the salary account to normal saving account.

        My account was debited as MABchgs-Jul21+GST

        I have lost a lot my money...

        I need to close this bank account...
        +1 photos
        Sep 13, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 12, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        2 other people found this review helpful
        2 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Saudamini93
          Aug 11, 2021
          Resolved
          Report
          Copy
          Resolved

          Hi Team,

          My bank credited a payment to your account however it was shown that payment failed and my Zara order couldn’t be placed.

          Dear Customer, Your transaction of Rs 1280 from ICICI Bank was successfully credited to the beneficiary CITRUS SOLUTIONS PVT LTD account XXXXXXXXX1465 on 11/08/2021 11:32:49 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.
          Sep 17, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 11, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (i417703) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sampath kumar861
            Aug 11, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: ICICI bank ,outer ring road ,marthahalli,bangalore 56003737

            Hi,

            Recently from my account 690/- deducted towards DEMAT account (DPS charges) even without requesting to open demat account.

            When I visited icici bank branch, manager (madavi gupta)without resolving the issue she is yelling towards customer

            I requesting please take nessary action on manager
            Sep 16, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Aug 11, 2021
            Updated by Sampath kumar861
            Issue not resolved
            Verified Support
            Aug 11, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417695) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              C
              chakri rao
              Aug 11, 2021
              Report
              Copy

              Hi ICICI Team,

              My account has been detected with the surcharges MCC 9541 on August 8th 2021.
              Account Number :[protected]
              Can you please check and confirm whether the surcharges will be applicable going forward
              Thanks
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417686) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Apoorva88
                Aug 11, 2021
                Resolved
                Report
                Copy
                Resolved

                AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

                OTP for the transaction was also not asked for approval, how was the transaction approved?

                Only support that is to block the account?

                Please share this complaint with the respective teams and share the required information with me.
                Sep 11, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417675) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  Balakrishna Cheeniyil
                  Aug 10, 2021
                  Report
                  Copy

                  From past 15 days I am trying to buy a share named VERITAS India through my trading account in icici direct. It's hitting lower circuit everyday
                  I wrote to help desk who never resolved my issue. Kindly help me out
                  Regards
                  Balakrishna C
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Krithika Alva
                    from Bengaluru, Karnataka
                    Aug 10, 2021
                    Report
                    Copy

                    Address: bangalore

                    While ordering food from zomato using icici upi id, amount of Rs.416.50 has got deducted twice from the account.

                    upi reference number1:[protected]
                    upi reference number2:[protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      maddina prudhviram
                      from Chennai, Tamil Nadu
                      Aug 10, 2021
                      Report
                      Copy

                      Why do someone charge ₹590 as ECSRTNCHGS for the transaction amount of ₹120. Ridiculous. Also no intimation inform of SMS whatsoever. After checking statement itself i get to know. Whats this anyway.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (414360) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Anirban Chakraborty99999
                        Aug 10, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 29A Ballygunge circular road Aishwarya apartment, kolkata 700019

                        Respected Sir/Madam,

                        I would like to inform you that I never hold any ICICI Bank credit card as mentioned in my CIBIL report.

                        Kindly remove the below mentioned ICICI Bank credit card details from my CIBIL record and rectify the same immediately.

                        Name : ANIRBAN CHAKRABORTY
                        Pan Number : AKIPC2382D
                        Details to be updated with CIBIL : Remove the below mentioned card which does not belong to me.


                        My CIBIL control number: 3, 966, 637, 785

                        My address is wrong, phone number is wrong, icici bank details is wrong, passport number is not correct, kindly help me to resolve this matter

                        Kindly call me if you have any query about this matter.
                        [protected] is my number

                        Kindly acknowledge.

                        Thanking you,

                        Yours faithfully,

                        --
                        Anirban Chakraborty
                        Executive Assistant
                        Accord Capital Markets Pvt. Ltd.
                        29A, Ballygunge Circular Road
                        Aishwarya Apartment, 1st Floor
                        Kolkata - 700019
                        Mobile - [protected]
                        Sep 18, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 11, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shreeramsingh
                          Aug 10, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Jorhat, Assam

                          I have an account in ICICI bank with Account no.[protected]. Yesterday on a date - 09-Aug-2021, one transaction had done without my concern from my account, details are - IIN/I-Debit/CCAVENUE/[protected]/122 and amount 1, 000.00. I need my money back.
                          My Address- Moabund tea estate, Jorhat Assam (785616)
                          Contact no. - [protected]
                          +1 photos
                          Sep 11, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 10, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            devs_20
                            Aug 10, 2021
                            Report
                            Copy

                            I had applied for Zomato IPO against application number LK[protected] through Zerodha using ICICI UPI payment and was informed on 22-July that I have not received the IPO allocation. But I have still not received the refund of Rs. 29, 640 in my ICICI bank account even after 3 weeks. Zomato confirmed they have released the amount long back but there is no response from ICICI bank on the refund despite several reminders. This holding of funds is completely unacceptable on bank's part. Please help get me expedite the refund of Rs. 29, 640.

                            Shweta Devendra Malekar
                            E-mail: [protected]@hotmail.com
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (414345) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Akshay Aiv
                              Aug 10, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              So I applied for this credit card and after my successful KYC verification a person came to my home address for verification he said you will get card in 2 days and on same day I received call from bank she again asked for all details my office address employee ID told me to send email from my office email id to bank which is not allowed by any company to send emails to external network. And I asked her twice do I need to send email from my personal id or office id so she said through office email id and I even have call recording. So I just did research on net and one user said you should mail office details application number through your personal email id. So clearly they give false information mis guide customer while processing there application and I'm pretty sure they rejected my application on basis of this because I did not send them mail using my office mail ID I even asked my HR about this and got the same reply from here.
                              Sep 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 11, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417680) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              2 other people found this review helpful
                              2 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Kxshyap
                                Aug 9, 2021
                                Report
                                Copy

                                Today at 5pm, an unauthorised transaction of 10000 rupees has been done.

                                Transaction id - SB498800
                                Transaction description - Rev/Ach PM
                                KISAN
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (414364) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Ssimi
                                  Aug 9, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Hi Team,
                                  Please note that due to health reasons I was not able to pay the credit card bill on 2.8.2021, I was charged with late fees of 590. I always made sure to pay the bill on time. This time I was not able to do. I contacted customer care through email. But I received response not possible to reverse.
                                  I had been holding the salary account with this icici bank for a long time. If possible response is not there I have to close credit card because it is pain when customer relationship is not given importance
                                  +1 photos
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  I am not sure why it is stating as resolved, no resolution is taken. My complaint still stands valid. I have not received any resolution
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Aug 10, 2021
                                  Updated by Ssimi
                                  No action was taken from icici. They don't value the customers relationship.
                                  Verified Support
                                  Aug 11, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417671) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    shyam bir singh saini
                                    Aug 9, 2021
                                    Report
                                    Copy

                                    Address: SAROJ SAINI, W/O SHYAM BIR SINGH SAINI, VILLAGE - CHANDPUR, POST OFFICE- DHANPURA, DISTT. - HARDWAR 249408, UTTARAKHAND

                                    I HAVE PURCHASE ICICI ASHIRWAD DEEP DISCOUNT BOND IN 15TH JULY 1996 BONDHOLDER NO. 1345- 094 CERTIFICATE NO. 343743

                                    DATE OF REDEMPTION 15.07.2021

                                    REDEMPTION AMOUNT RS. 2, 00, 000.00

                                    BOND HOLDER - SAROJ SAINI
                                    W/O - SHYAM BIR SINGH SAINI
                                    MOB NO. [protected]
                                    EMAIL- shyamvir.[protected]@divyayoga.com

                                    You are requested to send redemption amount through demand draft at the earliest.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (412697) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      shyam bir singh saini
                                      Aug 9, 2021
                                      Report
                                      Copy

                                      Redemption of ashirwad deep discount bond no. 343744

                                      Address: SHYAM BIR SINGH SAINI, VILLAGE - CHANDPUR, POST OFFICE - DHANPURA, DISTT. - HARDWAR 249408 , UTTARAKHAND

                                      I HAVE PURCHASE ICICI ASHIRWAD DEEP DISCOUNT BOND IN 15TH JULY 1996 BONDHOLDER NO. 1345- 095 CERTIFICATE NO. 343744

                                      DATE OF REDEMPTION 15.07.2021

                                      REDEMPTION AMOUNT RS. 2, 00, 000.00

                                      BOND HOLDER - SHYAM BIR SINGH SAINI
                                      MOB NO. [protected]
                                      EMAIL- shyamvir.[protected]@divyayoga.com

                                      You are requested to send redemption amount through demand draft at the earliest....
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy
                                      B
                                      Bhattacharya Samir
                                      Aug 9, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      This morning some fraud transaction took place from my account and 999 rs debited. The transaction msg showed vsi/amazon stan. I Immediately after that I blocked my account. Now my debit card is blocked, so I can't do phone banking or internet banking.

                                      I wanted to confirm when that 999 rs will be reversed to my account? I saw many other people complained the same with icici bank debit card, with exactly same msg.
                                      +1 photos
                                      Sep 14, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 09, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit