Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 209

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pinky0812
Aug 16, 2021
Resolved
Report
Copy
Resolved

An amount of 826 debited without my authentication towards demat account, where i never wanted to opt for demat account in ICICI.When i called the customer service, very poor response.No one responded properly and placed my call on hold for hrs and i am completely fed up for their actions and still now the issue is not resolved
Sep 24, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (433456) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    suryad
    Aug 16, 2021
    Report
    Copy

    Address: Bangalore

    I have raised the request for PF transfer from ICICI Bank to my new organisation. When called the helpdesk they told to email to payroll.[protected]@icicibank.com and sendinf reminders to no one replies or even acknowledges the email.
    ICICI Bank customer support has been notified about the posted complaint.
    Aug 16, 2021
    Updated by suryad
    Please share the contact of next escalation
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      karthiamul
      Aug 16, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: icici bank, kovilpatti branch, Tuticorin district, Tamilnadu, India

      Icici bank, kovilpatti branch, Tuticorin district, Tamilnadu, India. I have the worst experience today. The branch employs slow processing and unnecessary customer waiting. today I recover my gold loan process some employ to start the process but intermediate he goes to attend to another customer. so we are waiting and wast for more than two hours. he is such an irresponsible employee. I am more disappointed with his attitude.
      Sep 23, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 17, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (433459) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        sarthya
        Aug 16, 2021
        Resolved
        Report
        Copy
        Resolved

        I have already closed my credit card and not been using it from last three years with no pending balance to be paid, but they charge me 590 per month which is the hidden charge it seems since last three years.
        Sep 16, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 16, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (431436) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        The provided email by you is invalid
        What are these hidden charges. ICICI Bank is looting every time. Their credit card service is the worst experience ever I have. Since pandemic I have paid a lot of amount to them how to resolve same?
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bhrthgwd
          Aug 16, 2021
          Report
          Copy

          Address: Jayanagar Bangalore

          I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my ICICI account and the transaction message says vsi/moneycont. Neither had i done any transaction, nor did I get any otp during the transaction. Iam also not a money control member for it to be a auto renewal. I have checked this when i was going through my account statement, the amount was debited 14 August 2021. Could you please assist me regarding this.
          Vsi/Moneycontro/[protected]/[protected]/

          Kindly help.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430663) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ashutosh Sabnekar
            from Bengaluru, Karnataka
            Aug 16, 2021
            Report
            Copy

            I have a DEMAT account in ICICI Direct. I am allotted bonus shares in 1:3 ratio from PowerGrid. However, these are not reflected in ICICi Direct portfolio.

            I checked their site, it says the ICICI Direct takes care of adding bonus shares and user should not manually add the shares. Same happened during Vishal Fabrics case too, i had to follow up and get it added. Did not expect this kind of behavior from ICICI Direct.
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shoba Arumugam
              Aug 16, 2021
              Resolved
              Report
              Copy
              Resolved

              Dear sir,
              A Withdrawal of INR 1399, has happened from my account on 5/8/2021 in the name of PPL/WPP_SR[protected]_ Renewal of Policy, Last years itself I clearly mentioned there should be no renewal of the policy, why every year you're deducting my money even though I said I am not interested. Last year when I came up with the same problem, the customer care representative said, once deducted we can't do anything, I agreed last year and kept quiet, asking them to cancel the policy, but this year also you're doing the same, and this is not fair. And I need a refund of money for this time.
              Sep 24, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 17, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (433452) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                Ganeshba
                Aug 15, 2021
                Report
                Copy

                Agent named Gayathri called me and provided false knowledge on the card type by saying no joining fees & annual fees ... After kyc came to know that make my trip credit card assigned on my name which I don't like ... I have asked agent to cancel the card but she is adamant to do it . I wanted to cancel the application no[protected]... Please help
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430653) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  anilkumarav
                  Aug 15, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Dear Sir,

                  I have transferred AED 800 to my Emirates NBD bank on 5th Aug 2021. Transaction no - M2WR2868535.
                  However the subjective amount not credited at beneficiary bank till now.

                  I called the NRI customer care multiple times and not getting any resolution.
                  Please help.

                  Thanks and regards,

                  Anil
                  Sep 16, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 16, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430649) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Abhirajput098
                    Aug 15, 2021
                    Report
                    Copy

                    Address: VPO. PALUWAS,BHIWANI

                    I have been charged for expression debit card which i don't remember of requesting. They have charged me rs. 588.18 including taxes.. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable..
                    I don't need expression debit card as i already have basic debit card..
                    Please help me getting my money back
                    expression debit card cancellation and refund
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 16, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Aug 29, 2021
                    Updated by Abhirajput098
                    No response form icici bank till now bad service ever
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      I
                      Irfan khanji
                      Aug 15, 2021
                      Report
                      Copy

                      Address: Jammu Sarwal

                      Dear Sir/Mam,
                      We are new Sec-8 Based stratup located in Jammu. 20-25 days ago I requested your bank to open our organization account and submitted all formalities. One of your employee visited our office and said he is not satisfied with infrastructure of office.
                      You need to understand we have just opened our organization on[protected] and we are trying to make infrastructure better. Your employee said she is not satisfied with kyc. I want to ask you question here. If I'm providing you all the documents which you bank required to open an account. In 2021 when evething is digitise your bank is not able to cross-check our organization details.
                      Our organization is registered under companies act and we have all the documents for opening account.
                      Credence Outreach India Foundation's Corporate Identification Number is (CIN) U85300JK2021NPL012556 and its registration number is 12556.Its Email address is khanji.[protected]@gmail.com and its registered address is PLOT NO 60 JAMMU SARWAL COLONY JAMM
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430650) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Amit Gatte
                        Aug 15, 2021
                        Report
                        Copy

                        I had purchased a product with bajaj finserve loan and every 2nd of each month 2300 Rupees of EMI gets deducted so as usual on[protected] EMI of 2300 rupees was about to get deducted and, on[protected] I had balance of around 23, 084.62 Rupees and still on 12/08/2021 a deduction of 590 Rupees was done and it had remarks stating "NACH_AD_RTN_CHRG~Of Bnk BFLo~02AUG2" which seems obvious that it was for Bajaj finserve loan, this is ridiculous and insane. I never had any issue with ICICI bank until now and this is horrible, i want that charge to be reversed.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 16, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430646) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Aug 17, 2021
                        Updated by Amit Gatte
                        How do i reach you out? it the reply that you guys provided looks like this "[protected]@icicibank.com"
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Pritha.Roy
                          Aug 14, 2021
                          Report
                          Copy

                          There is no one to reach out to for this issue in ICICI
                          They charge 1899 for some wallet protection in which I am not interested.
                          You cant use someone's money just because they have account in your bank,
                          They trick you on phone calls by asking you your name for confirmation when I just thought it was confirmation regarding if I received my credit card but it was total fake.
                          I want to deactivate this issue rightnow.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (427113) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Sukumar Chakravartty
                            Aug 14, 2021
                            Report
                            Copy

                            Address: Purba Bardhaman, West Bengal

                            Respected Sir / Madam

                            I Sukumar Chakravartty, purchased some icici tax saving bonds as per my family persons names on 26.04.2001, whose redemption date was 26.08.2004. I am holding this bond since a long time, I can't communication for redemption. I hope you reply to me soon for help.

                            Regards & Thanks,
                            Sukumar Chakravartty
                            Contact Me : [protected], [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (427087) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              MARIMUTHU JAYASEELAN
                              Aug 14, 2021
                              Report
                              Copy

                              I got message as "A purchase of INR 91.38 has been made using your Debit Card linked to ICICI Bank Account XX711 on 14-AUG-21. Info: VIN*GOOGLE TEM." but I didn't made this transaction and didn'tget any OTP itself for thia google service. Please check the same and revert back
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (426001) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Dinesh Sail
                                Aug 13, 2021
                                Report
                                Copy

                                Address: LOKVATIKA, NETIVILI, KALYAN (E) POST OFFICE, KALYAN 421301

                                Account Number :[protected]
                                Bank : ICICI0006983
                                KALYAN(EAST)

                                Past year in pandemic lockdown I have opened one "Insta Saving Account" online on ICICI bank portal.
                                Also done fixed deposit of 10000 Rs. for same for 3 years.
                                Now after one year they closed this Account without any intimation, and when visited bank they said you have not completed your KYC.
                                But have dome my KYC 2 months ago after receiving sms, so visited that bank ICICI0006983 and completed my KYC.
                                Now they are saying they don't have signature so they closed that account.
                                If the signature is pending then why didn't they take it when I went to the bank for KYC
                                They closed my account this is also acceptable, but what about the money in saving account and in FD for three years.
                                When visited bank they said you will receive Cheque at communication address provided while opening bank account.
                                Received cheque after 2-3 days whith incorrect name on It, but ICICI0006983 bank is not cooperating at all to make it correct.
                                I have also presented the proof of my Bank account print that I have taken while opening account online, having Correct name on it, then they said we cant do anything and you forgot your money.
                                What is This answer.????
                                This is not the answer you expect from such big Bank.
                                So I want to register a complaint against this Bank, so they will not do it with others too.
                                Very bad experience ...
                                i have visited bank 2-3 times after that and no one is showing their willingness to make it correct.
                                I am suffering because of their mistake, it not my fault as they have written my name incorrectly on cheque I received, after they closed my account
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (423924) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sunil yadav1991
                                  Aug 13, 2021
                                  Report
                                  Copy

                                  This is Sunil yadav having account in ICICI bank from last 5 years. Few days earlier my account is deducted with Rs 826 and no action has been taken so far.. My registered mobile number is [protected].Kindly resolve my complaint as soon as possible.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    vasudevan chinamuthevi
                                    Aug 13, 2021
                                    Report
                                    Copy

                                    Amount of 4280 was auto debited to my Icici savings account. Whem I.called customer care they said its Aditya Birla SIP for which I never sub.iited any ACh or standing instruction to the bank
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 16, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (430682) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Aug 18, 2021
                                    Updated by vasudevan chinamuthevi
                                    Mail I'd bouncing back, please contact me at [protected]
                                    Maid I'd biuncing back. Please contact me @[protected]
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      swati0501
                                      Aug 13, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Rs 590 has been deducted from my account on[protected] against NACH_AD_RTN_CHRG~ADBLDESK~05AUG21 4 times

                                      Kindly explain why THIS MUCH charge from the bank account? I had the same amount deducted 4 times from my account!

                                      Kindly resolve the issue and refund the amount in my account or consider one less customer to your bank! I will close all my and my husband icici bank accounts and credit cards. It is highly unsafe to keep money in your back. God knows when will charge from us.
                                      Sep 20, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 13, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (423868) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      2 other people found this review helpful
                                      2 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Akash karretti
                                        Aug 13, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX021 on 09-Aug-21. Info: VSI*AMAZON ST. The Available Balance is INR 1, 679.52. Call on 18002662 for dispute or SMS BLOCK 021 to [protected] .

                                        Please see above notification message. I haven't done any transaction on Amazon but my money got debited. Please check and escalate to concerned people.
                                        Sep 18, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 13, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (423880) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit