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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 210

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A
Ankur Hans
from Mumbai, Maharashtra
Aug 7, 2021
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I am not a ICICI customer but they have mapped my phone no with some defaulter account. I am regularly updating them of messages recieved regarding that account on my phone number since last 2 years from 2019 but they are not removing my phone number from that account. They have agreed that this account is for someone else but they are still not removing my number from that defaulters account even after so many emails and talks on phone with branch manager as well. Since 2019 they are not able to figure out whose account that is, they say my number was added to the account 15 years back.

I am using this number from last 10 years which I got it from vodafone store and Icici bank is not changing new details of the previous customer in there system.

There continous mesaages regarding someone else's accout is harrasing me from long ago and they are not able to resolve this issue since past 2 years. Hopefullg complaining it here i may find some solution to this.

I am attaching snapshots of all my conversations with the bank executives in which mang times they say they have removed my number but i still get more msges for that account and have to email them again that its still not done. Please reach out to me at [protected] in case more details are required from my end to resolve this issue.
+10 photos
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    G
    Goduru Saiteja
    Aug 7, 2021
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    Address: Anantapur

    I am using ICICI bank account since 2018. Now in my account debiting 100rs for icici group term policy. I don't no without my permission how you can charging the money from my savings account. I never seen this type of bank. Please close my policy and do the needful.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (407448) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Raamprakash95
      Aug 7, 2021
      Resolved
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      Resolved

      Credit card new upgrade fake promise

      Address: ICICI BANK LIMITED

      Last two days back i enquired with my credit card details customer care, i have using HPCL Coral card [protected] that time your customer care person told rewards points 13, 746 there but you not convert current using HPCL Card So He told upgrade with New coral credit card and he will do redeem cash to this new card. I Am asking two questions because I'm not there for my current address and office address. I'm moving two years back...
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      B
      Bharati Singh1287
      Aug 7, 2021
      Resolved
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      Resolved

      Lien amount has been deducted from my account even though I am paying my emi. And a good amount of 31k . No one is responding from customer service as they say we don’t know. One of them informed me that it’s outstanding amount of credit card but I don’t have credit card outstanding amount.
      Sep 9, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 09, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (411796) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        J
        jashan07
        from Bengaluru, Karnataka
        Aug 7, 2021
        Resolved
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        Resolved

        Hi,
        I would like to raise complaint about unknown transcations happening on my debit card for amazon stan. on 5th august, I had been charged 900rs and last month I was charged 815rs.
        I tried reaching out icici customer care but there is no response. also I raised complaint but no answer.
        Could you do the needful?

        I am worried about these unknow transactions and would like to get it reversd asap.

        Thanks,
        +2 photos
        Sep 10, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 09, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (411777) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Saurabh2907
          Aug 6, 2021
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          On my saving account, in a single day.. 6 time deductions have been made of 590rs each in the name of nach_ad_rtn_chg . Do fix this as soon as possible. It has happened to me before, because of which i stopped maintaining my account.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (407437) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Saurabh2907's [Complaint's author] reply, Aug 9, 2021
          Your email id?
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            M
            MK@.
            Aug 6, 2021
            Resolved
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            Resolved

            Address: Gandhidham

            Dear team,

            pls note recently i place ipo bid for (glenmark life sciences limited) from zerodha app and due to some reason i cancel my bid but still money is blocked and amount not refund or unblock in my account below details fyr

            pls check & update me asap, how much time it takes to refund me my money.

            I contact bank & zerodha trading broker, npci, sebi, registrar, icici bank all but they saying its pending from other end pls check with at your end & update what's actually status showing

            already share allotment done by company & listed on exchange but share not allot to me & neither my amount unblock

            unfreeze my amount on most urgent basis

            application number

            ffy[protected]

            symbol

            glenmark life sciences limited (gls)

            demat account number

            [protected] (cdsl)

            bid quantity/price

            20/cutoff price

            blocked amount

            14400

            upi id

            muskan.[protected]@ybl

            pan

            esrpk4489q

            bank account number

            [protected]
            +1 photos
            Sep 9, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 09, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sateesh Reddy G
              Aug 6, 2021
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              Address: Bangalore

              Hi Team,

              I have closed my demat account with ICICI direct in 2018. Today I realized that they continue to charge 826 rupees every year in Apr since 2018.

              Unfortunately I could not check this in the past.

              CLIENT CODE :[protected]

              Regards,
              Sateesh
              ICICI Bank customer support has been notified about the posted complaint.
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                V
                vatanbansal
                Aug 6, 2021
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                Dear Sir,

                A withdrawal of INR 1399 has happened from my account in the name of WPP-SR[protected]_Renewal. I have not subscribed to any new policy nor they have given any policy related details at the time of account opening to me. It is unfortunate that ICICI is playing with customers money without getting any consent from them. Kindly cancel this policy. I have not authorized for any policy & I request the concerned authority look into this and release the money back to my account.

                Regards,
                Vatan Bansal
                M:[protected]
                Savings Account #[protected]
                ICICI BANK
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 06, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Aug 09, 2021
                Updated by vatanbansal
                Hello Sir,

                I have received a response from the ICICI bank which i have attached in the image below. They said that the amount has been deducted because of card protection plan but i never opted for any kind of plan. I already have purchased card protection plan from oneassist. I replied the same to their message but still they are not listening and not returning my money back. Please ask them not to play with the trust of their customers and should not impose their products without customer consent.
                Its not a fair practice to deduct money from someone's account without intimating him for what purpose they are going to charge their account.
                I hope you will follow up with them and ask them to refund my money.
                Thanks
                Vatan bansal

                Dear Customer,

                We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                Regards
                CPP Team
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                  V
                  viren dodia
                  Aug 5, 2021
                  Resolved
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                  Resolved

                  Address: Mumbai

                  292 RS got deducted from my account without me doing any transaction.
                  +1 photos
                  Sep 19, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 07, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404498) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    ksuraj1002
                    Aug 5, 2021
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                    Today Once again unwanted thing happened to me, the amount of Rs. 439.79/- has been deducted on 05-Aug-2021 from my ICICI bank account for which the transaction message says VSI*AMAZON ST. And the major concern is that this transaction happened without any OTP Number. Neither had I done any transaction nor this is auto-renewal for any prime membership.

                    This unwanted thing has already happened to me once in which I have been debited 87.59 Rs and ignored by me. But this time this is too much.

                    Could you please assist me regarding this.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404409) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    ksuraj1002's [Complaint's author] reply, Aug 9, 2021
                    when I try to mail on given mail address .. it shows invalid mail id.. In fact I could not get that [protected] . Help me out this
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                      N
                      narendra@ggx
                      Aug 5, 2021
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                      Resolved

                      Address: Bangalore

                      Rs 499/- Refund initiated by Amazon but not received to my bank account
                      Refund reference no: #[protected]
                      Please help me to get refund
                      +1 photos
                      Sep 14, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 06, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (404403) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        narendra@ggx
                        Aug 5, 2021
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                        Address: Bangalore

                        Refund initiated by amazon but received my account
                        Refund Reference no : #[protected]
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Aug 05, 2021
                        Updated by narendra@ggx
                        Refund initiated by amazon but received my account
                        Refund Reference no : #[protected]

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                          D
                          DASI vamsi
                          Aug 5, 2021
                          Resolved
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                          Resolved

                          Address: Gudivada, krishna district, andhra pradesh

                          Hi icici bank my salary account blocked or frozen iam go to nearest branch but no use I tried online payments help me
                          +1 photos
                          Sep 9, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 06, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            kumudbhargava
                            Aug 5, 2021
                            Resolved
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                            Resolved

                            Address: iccl BSE mumbai

                            I hold account with Equitas Bank as well as ICICI. I remittted Rs 6 lacs on 27.07.21 to iccl BSE th icici bank which was returned on 30.07.21. Rs 5 lacs remitted on 30.07.21 similarly was returned back on 02.08.21. copy enclosed I wish to know the reasons for return? icici account no is[protected]
                            +2 photos
                            Sep 15, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Aug 05, 2021
                            Updated by kumudbhargava
                            pl give final resolution. I am 76 years old
                            Verified Support
                            Aug 05, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              O
                              Onkar Bagade
                              Aug 5, 2021
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                              Address: Karnik nagar solapur

                              Am ONKAR BAGADE. Amount of Rs 826 has been deducted from my ICICI saving bank account as (DMC/[protected] DP CHGS TILL JUN-21) on 27-jul-2021 without any intimidation.

                              I am trying to call their customer care executive since morning but none of their customer care number is working. It's very very frustrating.
                              Also i did not get any deduction message alert in my mobile which is registered with ICICI bank. This is completely unacceptable and please refund my amount.
                              +1 photos
                              ICICI Bank customer support has been notified about the posted complaint.
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                                Onkar Bagade
                                Aug 5, 2021
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                                Resolved

                                Address: B-546 karnik nagar , solapur

                                ICICI/DMC DP CHGS TILL jun-21
                                Hi,

                                I did not open any demat account in icici bank. But, they deducted rs.826(till 27 jun-2021) from my account on Nov 25. I want my money back and would request to do same asap.

                                This should not happen without consent.

                                Regards,
                                Onkar bagade
                                +1 photos
                                Sep 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Aug 05, 2021
                                Updated by Onkar Bagade
                                ICICI/DMC DP CHGS TILL Jun-21
                                Hi,

                                I did not open any demat account in icici bank. But, they deducted rs.826(till 27 jun-2021) from my account on 27Jun 21. I want my money back and would request to do same asap.

                                This should not happen without consent.

                                Regards,
                                Onkar bagade
                                Verified Support
                                Aug 05, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  shashank933
                                  Aug 5, 2021
                                  Resolved
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                                  Resolved

                                  Credit card transaction not showing in statement

                                  Sir, i have made a transaction of x amount and i wanted to convert to emi but the transaction is not visible in statement and the amount seen to be deducted as my credit limit decreased for the same amount and also confirmed by icici bank customer care service....
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                                  pv naidu
                                  Aug 5, 2021
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                                  Address: Andhrapradesh

                                  I had to pay first Emi from my account and I had sufficient balance too...but i got some error message like this you have insufficient funds on your account...and the next day debited some 590 rupees from account due some ecsrtnchng..what is this..?
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (400987) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Vidhi Kant
                                    Aug 4, 2021
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                                    Address: Gaya Bihar

                                    Mu name is vidhi kant and i have never apply for any Deemat account through icici bank. But how deemat account is activated with my saving account and regularly deducting my account balance from saving account.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (401024) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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