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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 210

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S
Saudamini93
Aug 11, 2021
Resolved
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Hi Team,

My bank credited a payment to your account however it was shown that payment failed and my Zara order couldn’t be placed.

Dear Customer, Your transaction of Rs 1280 from ICICI Bank was successfully credited to the beneficiary CITRUS SOLUTIONS PVT LTD account XXXXXXXXX1465 on 11/08/2021 11:32:49 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.
Sep 17, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (i417703) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Sampath kumar861
    Aug 11, 2021
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    Address: ICICI bank ,outer ring road ,marthahalli,bangalore 56003737

    Hi,

    Recently from my account 690/- deducted towards DEMAT account (DPS charges) even without requesting to open demat account.

    When I visited icici bank branch, manager (madavi gupta)without resolving the issue she is yelling towards customer

    I requesting please take nessary action on manager
    Sep 16, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Aug 11, 2021
    Updated by Sampath kumar861
    Issue not resolved
    Verified Support
    Aug 11, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417695) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      chakri rao
      Aug 11, 2021
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      Hi ICICI Team,

      My account has been detected with the surcharges MCC 9541 on August 8th 2021.
      Account Number :[protected]
      Can you please check and confirm whether the surcharges will be applicable going forward
      Thanks
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417686) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Apoorva88
        Aug 11, 2021
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        AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

        OTP for the transaction was also not asked for approval, how was the transaction approved?

        Only support that is to block the account?

        Please share this complaint with the respective teams and share the required information with me.
        Sep 11, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 11, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417675) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Balakrishna Cheeniyil
          Aug 10, 2021
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          From past 15 days I am trying to buy a share named VERITAS India through my trading account in icici direct. It's hitting lower circuit everyday
          I wrote to help desk who never resolved my issue. Kindly help me out
          Regards
          Balakrishna C
          ICICI Bank customer support has been notified about the posted complaint.
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            K
            Krithika Alva
            from Bengaluru, Karnataka
            Aug 10, 2021
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            Address: bangalore

            While ordering food from zomato using icici upi id, amount of Rs.416.50 has got deducted twice from the account.

            upi reference number1:[protected]
            upi reference number2:[protected]
            ICICI Bank customer support has been notified about the posted complaint.
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              M
              maddina prudhviram
              from Chennai, Tamil Nadu
              Aug 10, 2021
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              Why do someone charge ₹590 as ECSRTNCHGS for the transaction amount of ₹120. Ridiculous. Also no intimation inform of SMS whatsoever. After checking statement itself i get to know. Whats this anyway.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (414360) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Anirban Chakraborty99999
                Aug 10, 2021
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                Resolved

                Address: 29A Ballygunge circular road Aishwarya apartment, kolkata 700019

                Respected Sir/Madam,

                I would like to inform you that I never hold any ICICI Bank credit card as mentioned in my CIBIL report.

                Kindly remove the below mentioned ICICI Bank credit card details from my CIBIL record and rectify the same immediately.

                Name : ANIRBAN CHAKRABORTY
                Pan Number : AKIPC2382D
                Details to be updated with CIBIL : Remove the below mentioned card which does not belong to me.


                My CIBIL control number: 3, 966, 637, 785

                My address is wrong, phone number is wrong, icici bank details is wrong, passport number is not correct, kindly help me to resolve this matter

                Kindly call me if you have any query about this matter.
                [protected] is my number

                Kindly acknowledge.

                Thanking you,

                Yours faithfully,

                --
                Anirban Chakraborty
                Executive Assistant
                Accord Capital Markets Pvt. Ltd.
                29A, Ballygunge Circular Road
                Aishwarya Apartment, 1st Floor
                Kolkata - 700019
                Mobile - [protected]
                Sep 18, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Shreeramsingh
                  Aug 10, 2021
                  Resolved
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                  Resolved

                  Address: Jorhat, Assam

                  I have an account in ICICI bank with Account no.[protected]. Yesterday on a date - 09-Aug-2021, one transaction had done without my concern from my account, details are - IIN/I-Debit/CCAVENUE/[protected]/122 and amount 1, 000.00. I need my money back.
                  My Address- Moabund tea estate, Jorhat Assam (785616)
                  Contact no. - [protected]
                  Sep 11, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 10, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    devs_20
                    Aug 10, 2021
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                    I had applied for Zomato IPO against application number LK[protected] through Zerodha using ICICI UPI payment and was informed on 22-July that I have not received the IPO allocation. But I have still not received the refund of Rs. 29, 640 in my ICICI bank account even after 3 weeks. Zomato confirmed they have released the amount long back but there is no response from ICICI bank on the refund despite several reminders. This holding of funds is completely unacceptable on bank's part. Please help get me expedite the refund of Rs. 29, 640.

                    Shweta Devendra Malekar
                    E-mail: [protected]@hotmail.com
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (414345) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Akshay Aiv
                      Aug 10, 2021
                      Resolved
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                      Resolved

                      So I applied for this credit card and after my successful KYC verification a person came to my home address for verification he said you will get card in 2 days and on same day I received call from bank she again asked for all details my office address employee ID told me to send email from my office email id to bank which is not allowed by any company to send emails to external network. And I asked her twice do I need to send email from my personal id or office id so she said through office email id and I even have call recording. So I just did research on net and one user said you should mail office details application number through your personal email id. So clearly they give false information mis guide customer while processing there application and I'm pretty sure they rejected my application on basis of this because I did not send them mail using my office mail ID I even asked my HR about this and got the same reply from here.
                      Sep 13, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 11, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417680) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Kxshyap
                        Aug 9, 2021
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                        Today at 5pm, an unauthorised transaction of 10000 rupees has been done.

                        Transaction id - SB498800
                        Transaction description - Rev/Ach PM
                        KISAN
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (414364) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Ssimi
                          Aug 9, 2021
                          Resolved
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                          Resolved

                          Hi Team,
                          Please note that due to health reasons I was not able to pay the credit card bill on 2.8.2021, I was charged with late fees of 590. I always made sure to pay the bill on time. This time I was not able to do. I contacted customer care through email. But I received response not possible to reverse.
                          I had been holding the salary account with this icici bank for a long time. If possible response is not there I have to close credit card because it is pain when customer relationship is not given importance
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          I am not sure why it is stating as resolved, no resolution is taken. My complaint still stands valid. I have not received any resolution
                          ICICI Bank customer support has been notified about the posted complaint.
                          Aug 10, 2021
                          Updated by Ssimi
                          No action was taken from icici. They don't value the customers relationship.
                          Verified Support
                          Aug 11, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (417671) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            shyam bir singh saini
                            Aug 9, 2021
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                            Address: SAROJ SAINI, W/O SHYAM BIR SINGH SAINI, VILLAGE - CHANDPUR, POST OFFICE- DHANPURA, DISTT. - HARDWAR 249408, UTTARAKHAND

                            I HAVE PURCHASE ICICI ASHIRWAD DEEP DISCOUNT BOND IN 15TH JULY 1996 BONDHOLDER NO. 1345- 094 CERTIFICATE NO. 343743

                            DATE OF REDEMPTION 15.07.2021

                            REDEMPTION AMOUNT RS. 2, 00, 000.00

                            BOND HOLDER - SAROJ SAINI
                            W/O - SHYAM BIR SINGH SAINI
                            MOB NO. [protected]
                            EMAIL- shyamvir.[protected]@divyayoga.com

                            You are requested to send redemption amount through demand draft at the earliest.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (412697) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              shyam bir singh saini
                              Aug 9, 2021
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                              Redemption of ashirwad deep discount bond no. 343744

                              Address: SHYAM BIR SINGH SAINI, VILLAGE - CHANDPUR, POST OFFICE - DHANPURA, DISTT. - HARDWAR 249408 , UTTARAKHAND

                              I HAVE PURCHASE ICICI ASHIRWAD DEEP DISCOUNT BOND IN 15TH JULY 1996 BONDHOLDER NO. 1345- 095 CERTIFICATE NO. 343744

                              DATE OF REDEMPTION 15.07.2021

                              REDEMPTION AMOUNT RS. 2, 00, 000.00

                              BOND HOLDER - SHYAM BIR SINGH SAINI
                              MOB NO. [protected]
                              EMAIL- shyamvir.[protected]@divyayoga.com

                              You are requested to send redemption amount through demand draft at the earliest....
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                              Bhattacharya Samir
                              Aug 9, 2021
                              Resolved
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                              Resolved

                              This morning some fraud transaction took place from my account and 999 rs debited. The transaction msg showed vsi/amazon stan. I Immediately after that I blocked my account. Now my debit card is blocked, so I can't do phone banking or internet banking.

                              I wanted to confirm when that 999 rs will be reversed to my account? I saw many other people complained the same with icici bank debit card, with exactly same msg.
                              Sep 14, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 09, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                adrija debroy
                                from Bengaluru, Karnataka
                                Aug 9, 2021
                                Resolved
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                                Resolved

                                Hi Team,

                                I am unable to do online transactions from my icici debit card. Every time i try to make a transaction I get the below error.

                                “For security reasons your Verified By Visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card/login has been blocked for online transactions at Verified By Visa merchants.
                                To Unblock your card, please contact ICICI Bank Customer Care.
                                To complete this purchase using another form of payment, click 'Continue' “
                                When I called the customer care and provided the debit card number an automated message said that the card is not blocked. Also, in the icici app it says the card is not blocked.
                                But still I am getting the above message.
                                Sep 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 09, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (412729) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  U
                                  ultima
                                  from Kumta, Karnataka
                                  Aug 9, 2021
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                                  I received icici bank gift card visa for the amount of rs.5000/- the card no is[protected] but the card is not activated and not working in any outlet i compliant to customer care several times but there is no resposible answer from icici bank side at present the gift card is expired so please reactivate my gift card immedietly
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 09, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Aug 12, 2021
                                  Updated by ultima
                                  still not received any response from icici bank
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                                    S
                                    Simonie
                                    Aug 9, 2021
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                                    Resolved

                                    Amount of ₹84 was deducted from my account today morning towards VSI*Amazon Prime. I am not even an Amazon Prime customer nor I have up my Account details as such that money will be directly debited. There was no OTP sent for this. Kindly look into this and get back to me.
                                    Sep 13, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 09, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (412511) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Resolved
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                                      Resolved

                                      Address: Patiala

                                      I have paid 100 RS to my SBI credit card from my ICICI current account[protected] amount was deducted but not credited to my SBI account transaction number is[protected].
                                      Please help
                                      Sep 12, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 09, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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