Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 213

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
satish kumar0987
from Hyderabad, Telangana
Aug 3, 2021
Report
Copy

demat account amc charges issue

Website: ICICI DIRECT

I am holding saving account in ICICI bank but not using any Demat account, Still they activated my DMAT account and now they are charging annual fees. I want to close my Demat account and refund my money.Recently I got new mail for deduction of AMC Charges of 826₹

Below is my last year deduction details.

Date - 25 August 2021
Amount - 826₹ (DP Charges)
Annual Fees charged without holding active...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nirajkum165
Aug 3, 2021
Resolved
Report
Copy
Resolved

I would like to bring it to your notice that, the amount of Rs 199/- has been deducted from my icici account and the transaction message says vsi/amazon st. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. Even i was not log in through my amazon account in that month. I have checked this when i was going through my account statement, kindly resolve this issue.
Sep 18, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398295) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    U
    Uzumaki
    from Mumbai, Maharashtra
    Aug 3, 2021
    Resolved
    Report
    Copy
    Resolved

    Hi,

    This is with regards to the issue been faced from the Icici bank success manager : Mohammed saif. This request is regarding the account closure as I no longer need the services due to alot of issues which I've already faced and due to any upcoming issues which are about to come I wanted to close the account and the customer success manager stated to visit the bank branch as due to covid everything is virtual and when asked for the letter in regards to any covid issue we face when visiting the branch the manager claimed they don't care about it and it was devasting to hear such a response and the bank and Not at all taking Care of the Customers and also not at all taking safety measures for the Icici customers and still they are asking me to visit the branch.
    Sep 11, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 03, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shwetha KR Gowda
      Aug 3, 2021
      Report
      Copy

      My money from savings account is deductedevery month without any reason and prior information to me. The reference number is
      NACH_AD_RTN_CHRG~Of Bnk BFLf~05JUL2
      1~5fd5386~[protected] Rs on 31/07/2021
      NACH_AD_RTN_CHRG~Of Bnk BFLf~05MAY2
      1~d7f1935~[protected]Rs on 05/07/2021.

      Please refund my money at the earliest.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393922) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Anushree b
        Aug 2, 2021
        Resolved
        Report
        Copy
        Resolved

        Placed an order on swiggy by online paying through my ICICI debit card, but order got cancelled for some reason, Order no is #[protected]. For the same swiggy initiated refund and as per there app amount is refunded in my bank ac but as I check my bank ac statement amount is still not credited. REFERENCE NUMBER THAT THEY HAVE PROVIDED IS[protected]. Kindly refund my money earliest.
        Aug 5, 2021
        Complaint marked as Resolved 
        .
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 03, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (395054) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        3 other people found this review helpful
        3 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          anjanster
          Aug 2, 2021
          Report
          Copy

          I have an ICICI Bank Coral MasterCard XXXX XXXX XXXX 1003 for several years. The card is in good standing as I generally pay in full every month. But recently I cannot use it for any online transactions esp. at night. No OTP is sent to my properly registered mobile no 87xxx 1xxx1. I am tried on complaining over phone. Please rectify your mistakes so that I can use the credit card for online transactions. Do it quickly.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393919) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sai venkateswar
            Aug 2, 2021
            Report
            Copy

            Address: Chennai Mahindra city paranur branch

            I have been charged
            DMC DP CHGS TILL MAY-21 icici charges 826Rs.I do not own any demat accoutn with icici bank.
            kindly refund the amount
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (394903) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shafi_Ullah
              Aug 2, 2021
              Report
              Copy

              Hi,

              I recieved a notification today that Rs. 999 got debited from my account. The description is showing as VSI*MULTI SCREEN, which i am not aware of. Kindly look into this urgently
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (391714) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                thamizharasanrp
                Aug 2, 2021
                Report
                Copy

                ICICI Bank — nach_ad_rtn_chrg~bajajfin, its deducting from my account
                NACH_AD_RTN_CHRG~Of Bnk BFLf~02JUL2
                1~d214c04~404CD 452.14
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390940) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                1 other people found this review helpful
                1 found this helpful
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  SYED ABDUL Hafiz
                  from Powai, Maharashtra
                  Aug 2, 2021
                  Report
                  Copy

                  On 20/7/2021. I purchased medicine in Med Plus Medical shop. during purchase two times Rs.1, 509/- debited from my account. I purchased medicine only for Rs.1, 509/=. Why the amount debited two times. Please resolve this issue and credit Rs.1, 509/= to my account as early as possible. I already gave the complaint. Not yet solved.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390964) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    ambush kumar singh
                    from Mumbai, Maharashtra
                    Aug 2, 2021
                    Report
                    Copy

                    Amazon pay ICICI credit card delivered at wrong address

                    My credit card is delivered at wrong address please help me in that .

                    Regards
                    Ambush Kumar Singh...
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy
                    V
                    Veera Mathad
                    Aug 2, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Bangalore

                    An amount deducted from my bank account named
                    NACH_AD_RTN_CHRG~Of Bnk BFLf~23JUL21~0ee

                    Rs 590 has been deducted from my account on[protected]

                    Let me know why you charging this amount from my account. What this is charge for?
                    if its compulsory deduction of double standard ICIC then I will close my account
                    .
                    Kindly refund my money otherwise i will file a compliant in consumer forum.
                    Thanks & regards
                    Veera
                    Sep 4, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 03, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393910) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      J
                      jamal1234
                      Aug 2, 2021
                      Report
                      Copy

                      Address: kayalpattinam, tuticorin, tamil nadu

                      Respected,
                      i am having 16 years old account in icici bank and suddenly they had closed my account without prior intimation,
                      this is really dissapointment and couldnt believe my self,
                      please reactivate my account this will lead to very bad impression of your bank as atleast if anything wrong i am doing you can warn me or freeze my account thats a descent way but closing the account where i am having trust for 16 years is really bad un forgettable.
                      my account number[protected]
                      name - si jamal mohamed
                      ICICI Bank customer support has been notified about the posted complaint.
                      i had already wrote to nodal officer,
                      regional head,
                      and branch head,
                      nobody has responded till now,
                      dont know wether you will be responding or consider atleast a customer respect
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390915) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        Chandrabandla
                        Aug 2, 2021
                        Report
                        Copy

                        Im not sure why ecsc charges are bedited from my account yesterday an amount if 590rs 2 times a total of 1180 rs has been cut with out any information or call or sms with out my knowledge.i want them back to my account.if se have done something you should first let us know the scenario and caution us but u PPL r taking away money.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390909) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rachita510
                          Aug 1, 2021
                          Report
                          Copy

                          I have a salary account with icici and never applied for demat account but still Rs 826 has been deducted from my account as "DMC/DP CHGS and also I haven't received any deduction msg on phone and no intimation from icici.This happened twice 28 jul 2020, 27 jul 2021.
                          This is completely unacceptable and please refund my amount. I can't trust Icici anymore. Kindly take serious action on this complaint and resolve this issue and refund my amount. If this repeats again then it won't be
                          tolerated anymore.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390901) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Rachita510's [Complaint's author] reply, Aug 3, 2021
                          Can you share the email id, as it is showing [email protected]
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            aandavar
                            Aug 1, 2021
                            Report
                            Copy

                            Tax saving bond-032003-TSB-one

                            At first place NP complaint. Just want to status of Tax Savings Bond-2nos purchased @6.75% - Bond Holder No.04939 certificate no.84909-2 No's. Paid 10000/- redemption date was 30.04.2006,
                            Pl let me know the status...
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy
                            V
                            vkanagi
                            Aug 1, 2021
                            Report
                            Copy

                            I have a salary account with icici and never applied for demat account.
                            however inr 826 has been deducted from my account as "DMC/[protected] DP CHGS TILL JUNE 2021"
                            no deduction msg on phone and no intimation from icici
                            i want my refund
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390990) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Tehrique Khan
                              Aug 1, 2021
                              Report
                              Copy

                              I checked my passbook statement today in my Imobile app. there is an amount of Rs. 782.60 Dr from account wit remark DP CHGS TILL JUN-21.
                              I need my money back. Kindly assist me.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390985) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Shriram Ramdasi
                                from Mumbai, Maharashtra
                                Aug 1, 2021
                                Report
                                Copy

                                Automatic conversation of EMI

                                Hello,

                                ICICI Bank has automatically converted one of my purchases using credit card to EMI. When contacted customer service the executive put my call on hold for consultation with senior then blatantly disconnected.

                                I request reversal of the EMI conversation.

                                Thanks,

                                Shriram. Ramdasi...
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy
                                R
                                RAM MACHRA
                                Aug 1, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I am Lala Ram, working for rajasthan government PSU, was recently issued a "MakeMyTrip" credit card by the icici bank and charged a registration fee for the card for rs 590 incl gst. While issuing the card the marketing executive had promised that this will be a life time free card with no renewal charges and no joining fee will be charged. Also I had not applied for the card, they had got my number from some database which the icici bank must have procurred from somebody. I had said that since i already was having 1 credit card i was not requiring the card. But, the marketing executive pleaded that since it was a life time free card and with no renewal charges, i finally agreed to get the card. However, to my shock and dismay, I was surprised when I checked the credit card statement to find that joining free of Rs. 590 including GST was charged and even late payment charges are also being added for past few months. with the card asking for the card fees. I have requested the company to cancel my card for the same. I hereby ask the consumer rights redressal commitee to compensate me suitably for the distress and mental agony caused to me by the false marketing propoganda by the company and to take strong action against the bank.
                                Sep 3, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 03, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (388732) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (388732) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit