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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 279

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N
NITHIN YR
from Chennai, Tamil Nadu
Feb 2, 2021
Resolved
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Address: Bangalore
Website: www.icicibank.com

Rs 757 has been deducted from the account with the transaction DMC/IN[protected] DP CHGS TILL DEC-20. I have never been informed about the notice of creation/management of DEMAT account from ICICI. INfact, there is no such demat account exist with current account.

I am requesting for complete refund of amount for the same transaction

Account No- ending with 5594
IFSC code-ICIC0000169

Registered phone number-[protected]

Registered phone number -[protected]
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bieg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    adityak506
    from New Delhi, Delhi
    Feb 2, 2021
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    I received below message on 2nd Feb 2021 at 3:56 am. This is unauthorised transaction as I have not approved the below transaction

    Txn of INR 1, 901.41 done on Acct XX947 on 02-Feb-21.Info: IIN*I-Debit*I.Avbl Bal:INR XXXX.Call 18002662 for dispute or SMS BLOCK 947 to [protected].

    There was no approval request nor intimation.
    My consent was not taken for this deduction. Please help in reverting this transaction so that I can receive the refund of entire amount ASAP.
    Kindly look into it and refund the amount.
    ICICI Bank customer support has been notified about the posted complaint.
    Hi, please ignore my message as I have got the root cause and it's a valid transaction. Don't do any action now. Thanks, Aditya Kumar
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      S
      shreyaspatni
      Feb 2, 2021
      Resolved
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      Resolved

      There are 4 consecutive transactions done in my Fathers account on 21 JAN with NACH_AD_RTN_CHRG~ADBLDESK~, each of Rs 590

      There are no prior authorization done, no UPI was approved.
      I request a refund for this.
      Linked Email: [protected]@gmail.com
      Linked Phone: +91 [protected]
      +1 photos
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1biel) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        H
        Hareesh Chalamala
        from Airoli, Maharashtra
        Feb 2, 2021
        Resolved
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        Resolved

        Hi,

        I am Hareesh. Rs 820 is being deducted from my bank account for the past three years[protected],[protected],[protected].

        I have not activated the demat account and never used demat account at all.

        Please do the refund for the above transactions and also make the demat account as inactive .

        My Account number: [protected][protected].

        Regards
        Hareesh
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1biem) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Hareesh Chalamala's [Complaint's author] reply, Feb 4, 2021
        Hi,

        Could you please mention the email id again.It is showing as [protected]@icicibank.com.

        Could you also please about the the UID(a1biem) that was mentioned above.

        Regards
        Hareesh
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          A
          Ayush Bhatter
          Feb 2, 2021
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          I seriously have no idea where to begin, firstly ICICI deducts around 15k from my account as MAB charges without any warning or notifications. Later after speaking hours they told they will credit the amount back (Which they not credited). Though I thought let it be, from now onwards I will maintain minimum balance. After some time I had got my lease amount in cash and I had to pay that amount in DD, so I thought I will pay it by ICICI itself. So I visited branch to deposit the amount, their they asked lot of questions like what is the income source, etc. But they did not even inform me once that there will be charges for cash transactions. Now after when I check my balance, I see that bank has deducted around 3000 as cash transaction charges. I don't know how you guys even still exit, banks like you should have been shut long back. You robbed around 18-20k. Now my balance in account is 24k, now I know you guys will be ready to deduct again around 1000rs as MAB. Now iam aware of my rights and I WANT MY MONEY BACK.
          ICICI Bank customer support has been notified about the posted complaint.
          Feb 02, 2021
          Updated by Ayush Bhatter
          customer id:[protected]
          Name: Seema Bhatter
          Number : [protected]/[protected]
          Verified Support
          Feb 02, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Feb 07, 2021
          Updated by Ayush Bhatter
          Its been a week, no response yet.
          Feb 13, 2021
          Updated by Ayush Bhatter
          Still waiting...
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            P
            Pratharawool
            from Noida, Uttar Pradesh
            Feb 1, 2021
            Resolved
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            Resolved

            Address: Sawantwadi maharashtra

            Extra amount is deducted from my account
            Under following reasons
            NACH_AD_RTN_CHRG~Of Bnk
            BFLo~02JAN21~2e88975~28607
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bi8t) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              Y
              Yogendra santaka
              from Pune, Maharashtra
              Feb 1, 2021
              Resolved
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              Resolved

              I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 1st Feb, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
              +1 photos
              Aug 9, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 02, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                N
                Nick1729
                from Noida, Uttar Pradesh
                Feb 1, 2021
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                Address: Visakhapatnam

                I’ve got a transaction message to my mobile so i immediately checked both my imobile and amazon account bt I can’t find any of the proper clarification of deduction and yeah even I didn’t did that too
                Kindly resolve this issue and this is ridiculous as i can see many of the icici banking users facing this issue
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  Helal Khan
                  from Raipur, Chhattisgarh
                  Feb 1, 2021
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                  Resolved

                  Address: Raipur Chhattisgarh

                  I am using icici bank last for last 7-8 years, last month 826 rupees has been deducted from my account as (DMC/DP charges till Dec-20) on 28/jan/2021, i am not using demat account,
                  when icici representative opened demat account, they requested for a cheque for one time charges, but after 7 years of opening this account they are charging huge amount, icici representative told me it is freeof cost and it will never be charged money even i didnt received any message for deduction,
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1betc) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Parina Goyal
                    from Pathankot, Punjab
                    Feb 1, 2021
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                    Resolved

                    Address: SCO-2 & 3, Sector-65/A Phase-11, Near Punjab Mandi Board, Sahibzada Ajit Singh Nagar, Punjab 160065

                    I went to icici branch in phase 11 market chandigarh and the The Teller refused to exchange a 100 rupee note with fresh one, whereas RBI says to exchange the same
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1beuf) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Sunny Singh261
                      from Vasai-Virar, Maharashtra
                      Feb 1, 2021
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                      Resolved

                      Rs 826 is debited from my account don't know why my demat account is totally free as I was the employee of the bank.

                      Please slove my issue and credit the amount back
                      +1 photos
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Amitv12345
                        from Ghumarwin, Himachal Pradesh
                        Feb 1, 2021
                        Resolved
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                        Resolved

                        I want to bring notice that I had icici bank CC which I had to pay but due to corona recession and my financial condition it is not settled. I told them that I want to settle but need some time as to regularise the condition.
                        I am getting call from Some Ms Pallavi from Mumbai[protected]. But they are Harrasing me and now they started calling to my office and threatning my colleague.

                        Kindly help me to get this call and harrasment stop
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bexk) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Arijit Dey576
                          Feb 1, 2021
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                          Resolved

                          Why I have been charged of Rs. 481? After researching about the statement i see it is due to demat account that i never asked to open they only opened it by default while opening my salary account and then said it is free of cost. I never did any trade with their demat Account. I need my money back.
                          +1 photos
                          Sep 14, 2021
                          Complaint marked as Resolved 
                          This was not resolved and happened again
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bg2a) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team 
                          This was never resolved
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                            S
                            Safipatel4
                            Feb 1, 2021
                            Resolved
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                            Resolved

                            Address: Bangalore
                            Website: icici bank

                            I dont have any demat account with icici bank, without any notice and without any information icici bank deducted amount two time on dated 28 jan 2021 they are deducted 461.33 and 30 jan 2021deducted 364.67, this bank is totally fraud, if you guys are not given back my money i am going to close my icici salary account and credit cards.

                            my mobile [protected]
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 01, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team 
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                              B
                              Balaji Jagtap
                              Feb 1, 2021
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                              Resolved

                              Address: Chinchwad pune

                              There is deduction of 826/- rupee from my account for DP charges till Dec-20.
                              I have never used your Demat account.
                              How you are dedicating money from my account.

                              I can saw it only in my account statement, I have not received any message as well. Have you people started this fraud silently.

                              Name : Balaji Jagtap
                              Branch: Chinchwad ICICI bank

                              Please Please return my money..
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bex7) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                ashok mod
                                from Ahmedabad, Gujarat
                                Jan 31, 2021
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                                Address: 606, vaikunth mega township , Bharuch

                                Bond holder no[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bey3) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sharath001
                                  Jan 31, 2021
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                                  I was trying to do upi transaction through icici aap. Transaction got timed out but amount is debited from the account.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bext) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Ajinkya7003
                                    from Bengaluru, Karnataka
                                    Jan 31, 2021
                                    Resolved
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                                    Resolved

                                    Address: 1178 g c opp. Krishna Hospital, Malkapur

                                    Hi

                                    I have been deducted with 826 rs on 25 th nov under the name of DMC dp charges till Oct 20.

                                    I am using icici since 5 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name. This is highly unporfessional and fraudlent.

                                    Please close my demat account and refund my money asap.

                                    Regards,
                                    Ajinkya Ghadge.
                                    [protected].

                                    Please call back asap before this escalates any further to HIGHER AUTHORITIES.
                                    +1 photos
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 31, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      R
                                      Rohan thosar
                                      from Gadhinglaj, Maharashtra
                                      Jan 31, 2021
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                                      Address: India

                                      I had paid the gpat exam fees through upi which was successful but not confirmed by the nta and tpsl banking partners so request to refund it
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bchh) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        sharmajaipur
                                        from JAIPUR, Rajasthan
                                        Jan 31, 2021
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                                        Address: icici bank tower, Near Chakli Circle, Old Padra Road, Vadodara 390007
                                        Website: icicibank.com

                                        I paid my October'19 Bill on 2.11.2019 well before the due date on 5.11.2019 from my SB Account with ICICI Bank itself.
                                        The amount was credited by the Bank elsewhere and on my complaint corrected it by crediting the Credit Card Account on 13.11.2019. But the system charged Late fee charges on 8.11.2019 (885/-) and Interest (4021/39-) on 28.11.2019 in the next Bill for November'19. On my various request e-mails, I have been being replied that because of the COVID there may be delay in resolving of the matter and now on my contact over phone yesterday icici bank has expressed its inability to do anything because the matter is of more than 6 months old. The refundable amount is 4906/39-(885+4021.39)
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bchk) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        sharmajaipur's [Complaint's author] reply, Feb 13, 2021
                                        SUBJECT : UID (a1bchk)
                                        My Mobile No. 9928120931, Landline No. 0141-3564057
                                        e-mail [email protected]
                                        Shreeniwas Sharma, 84, Ranapratapnagar, Jhotwara, Jaipur-302012
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