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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 281

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A
Anandala Sravani
from Bengaluru, Karnataka
Jan 29, 2021
Resolved
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Address: 191,11Th Cross, Padmeshwari Nagar,, Virgonagar Post

NACH_AD_RTN_CHRG~TPSLSIP~16JAN21~0274121, not sure what actually is this but many time amount has been deducted with this transaction name. I tried speaking with ICICI customer service but there is no resolution provided.

I am very much disappointed and definitely change to other banks if I did not get my money back and also need proper reason for this deductions. Also, please keep in mind as a corporate employee my issues and your bad service can influence other employees as well.
Aug 14, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bch9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    B
    Balakrishna Acharya
    from Bengaluru, Karnataka
    Jan 29, 2021
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    Address: R.T.Nagar Bangalore

    I am Balakrishna V. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-15) DP charges on

    28/1/2021. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction

    message to my mobile. I need justice and my money back immediately. My Account Number is[[protected]].

    My mobile [protected]
    +1 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Jan 29, 2021
    Updated by Balakrishna Acharya
    I tried calling customer care several times on this update, while the line transferred to the second level team, and the concerned team behaving rudely and dropping the call without a proper update.
    Verified Support
    Jan 31, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Feb 05, 2021
    Updated by Balakrishna Acharya
    Hi Team,

    I have not received any call from icici bank customer care regarding, It's been a week now since the complaint raised no call and no update till now.

    Awaiting for refund update early this week!
    Same amount has been deducted from my account as well..

    What this icici bank is doing..
    Please help me to get back my 826/-
    Even they debited my account as well, I have never used any demat account nor I requested to open any, and no text message recieved for this deduction...I accidentally checking my statement and identified this and then got to know this is happening from many years...this is really unethical making a fraudulent charges against customer account and this ICICI bank is taking advantage of people who don't see there statements often...please address this to the consumer court anyone...I'm trying to report to their higher authority
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      A
      Arul William
      Jan 29, 2021
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      Address: Chennai

      ICICI Bank has deducted Rs. 590/- (Rs.109.78 on 21st Jan 2021 & again Rs. 480.26 on 29th Jan 2021). Can I know the reason for these charges, being charged without any prior information and for no reason. If these are mandatory, would like to close this account.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b7de) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team   
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        C
        cheth81
        from Bengaluru, Karnataka
        Jan 29, 2021
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        I am Chethan Das A J. Amount has been deducted from my account as[protected] DP CHGS TILL DEC-20) DP charges on

        I have never activated and used my Demat account till now. There was no prior notice.

        I need justice and my money back immediately. My Account Number is[protected].

        I have raised the complaint one year back and asked to close my demat account and submitted my request to the branch.

        There is no update on that still this worst ICICI bank is charging the customer. There is no response to the mail. I have sent 5 mail regarding, to check on the demat charge.

        Please call me on +[protected] or WhatsApp on [protected].

        I know ICICI bank will not call. Three months I raised customer complaints asking for IT certificate for a loan account since there was no response from customer care.

        Whenever I call to customer care they will decline call after few min wait.

        Please take this serious action on ICICI bank now a days bank service is very worst and trying to take customer money.

        I will close my saving account in ICICI bank. I don't want to keep any relationship with ICICI bank.

        There are similar several issues from so many customers telling without information Demat account is opened just to take the amount from the customer.

        If you want an amount to tell the customer and charge directly don't do this type of drama to take the amount from the customer.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 29, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team   
        Feb 03, 2021
        Updated by cheth81
        I'm not sure what your officers are doing.

        Really I'm afraid of keeping the amount in ICICI bank. I have told properly that the Demat account is opened without confirming with me. Still, the amount is deducted from my account today.

        What a --- service you are providing.

        I thinking of closing my savings account. Simply amount is deducted I have not used even a single-day that Demat account still I have to pay Charge.

        These really a strange paying for not used.
        If you want the amount to ask all customers to transfer. They will help don't do this of tricks to loot the amount.

        Tell me when my deducted amount will be credited to my account back. I want a reply to these here only not in call or mail. Since other customers will let know how ICICI will make customer fool nicely.

        I can't believe in your service or officer.
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          Laxmi Naruka
          from Jaipur, Rajasthan
          Jan 29, 2021
          Resolved
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          Resolved

          Myself laxmi Kanwar Naruka, i have been with icici bank, yesterday 826/- rs is deducted from my account without any alert message. and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till dec-20 is shown in the statement. So please make sure to credit the amount which has been debited so far.
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b6qc) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            C
            cdhingra
            from Chandigarh, Chandigarh
            Jan 29, 2021
            Resolved
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            Resolved

            Deducted 1899 for PPL/WPP_renewal of policy

            Address: Manimajra chandigarh

            Recently I have noticed that my account had been deducted 1899 for PPL/WPP_renewal of policy. But i have never enrolled for such a plan. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap....
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            K
            KamalRikhi
            from Ludhiana, Punjab
            Jan 29, 2021
            Resolved
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            Resolved

            All of my balance (₹794.01) is deducted on 28 Jan, 2020. Upon asking from the bank, they told me that they are demat account charges.

            I have neither opened nor ever requested to open any demat account with the bank. I need my money back and an explanation to why my money is deducted.
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b6s4) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              Prabhu03
              Jan 29, 2021
              Resolved
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              Resolved

              My debit card blocked with out information and visit to near icici bank in 3 times but my problem not solved till now don't know to reason in blocked in card
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b6zh) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                N
                Nikhilsjagtap1234
                from Aurangabad, Maharashtra
                Jan 29, 2021
                Resolved
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                Address: Phursungi Pune

                As I dont have any Idea about the Deduction for the demat account. Where i had been told that it is free of cost but still they charged 826₹ from my account and I didn’t get any message from Bank. Kindly refund the amount to my saving account and close the demat account.
                My phone number is [protected]
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b6zq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Anjan Naskar
                  from Kolkata, West Bengal
                  Jan 28, 2021
                  Resolved
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                  Address: Malleshpalya Main Road New Tippasandra Post (Next to Medihope Hospital 1st Block, HAL 3rd Stage, Bhoomi Reddy Colony, Bengaluru, Karnataka 560075

                  I have been deducted with 275 rs on 28 th Jan 2021 under the name of DMC dp charges till Dec 2020.

                  I am using icici since 4 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

                  Please close my demat account and refund my money asap. My account number is[protected]

                  Regards,
                  Anjan Naskar
                  +1 photos
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 31, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bcgw) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Siva Reddy Renati
                    Jan 28, 2021
                    Resolved
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                    Resolved

                    Dear ICICI,

                    I have noticed today that ₹826/- deducted from my account by saying that DMC charges. When I was opening the demat account with icici direct, they were told me that its free of cost and not sure why amount is deducted without notice. Kindly refund my amount soon. Thank you.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bch0) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Michelle Joseph
                      Jan 28, 2021
                      Resolved
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                      Resolved

                      Address: Ramwadi Nagar road pune maharashtra

                      Hi Team,

                      I have my account in ICICI Bank.
                      Where before opening an account or issuing debit card they had not informed about D Card fee and without any intimation or message/phonecall they have deducted an amount of 706.82/-

                      It is really not safe to keep money into icici bank I think so because this is not the first time, I have experienced this multiple times

                      In this difficult pandemic situation they are deducting money from account.

                      Very much disappointed

                      Please look into the issue.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b5gc) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Anil B K
                        from Bengaluru, Karnataka
                        Jan 28, 2021
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                        Today My 361.72 rupees on my account got deducted as DMC DC Charges, up until now i haven't activated any dmat account or anything.
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        They deducted 464.28 rupees as IN DP Chargs Till DEC-20

                        My Money Got Deducted Without any Reason - Comment #3793667 - Image #0
                        Today another 464.28 rupees got deducted as IN DP Charges Till DEC-20

                        My Money Got Deducted Without any Reason - Comment #3793677 - Image #0
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                          A
                          AbhiRaj331
                          from New Delhi, Delhi
                          Jan 28, 2021
                          Resolved
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                          Resolved

                          Rs. 826 was deducted from my ICICI personal account in the name of Demat account. I never opened any Demat account. Please resolve this issue at urgent basis and refund money that was cut unlawfully.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b5gn) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          AbhiRaj331's [Complaint's author] reply, Jan 31, 2021
                          where i should mail you? the email address you mentioned is not showing here.
                          It is only showing [protected]
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                            N
                            Navin Chawda
                            Jan 28, 2021
                            Resolved
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                            Resolved

                            I have not interested and used dmat since 1 year.when it was opened the icici representative said that it was free of charge.now at 28 jan 2021rs 649 deducted on account of DMC CHARGES .. PLEASE I WANT MY MONEY BACK
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b6zy) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              Mung Phiamphu
                              Jan 28, 2021
                              Resolved
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                              Resolved

                              The executive visited me at home and told me that I will be receiving my card within the next 10 days. Later I got a call that somebody will be coming for address verification. The agent never turn up, I wait for him for about 2 days and even call in this no. [protected] and they told me he is coming.
                              After never showing up, I just got a message from ICICI stating my application has been rejected.
                              If it was to be rejected then I want to know why I was firstly given the promise it will be delivered within 10 days? And why was I told to wait for the agent to verify my address?
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 29, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b6u2) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Ajay K V
                                from Bengaluru, Karnataka
                                Jan 28, 2021
                                Resolved
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                                Resolved

                                Hello ICICI,

                                I have not recieved my payment related to below ARN:
                                ARN Number - 05134041026030709326069

                                The transaction related to this ARN was done on 25th Jan 2021 and I have not recieved the amount in my bank account. The person or the entity who payed me this amount got success on his/her side and in my side, I did not receive this amount.
                                Request you to kindly help me regarding this issue so that I could get the amount back.

                                My Email - [protected]@gmail.com

                                Thanks and Regards,
                                Ajay
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Amount of money to be deposited in my bank account related to that ARN - Rs. 650/-
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b5gx) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  prakhar93
                                  from chennai, Tamil Nadu
                                  Jan 28, 2021
                                  Resolved
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                                  Resolved

                                  I would like to bring it to your notice that, the amount of Rs199/- has been deducted from my icici account and the transaction message says "vsi/amazon stan". Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited today only i.e. 28 Jan, 2021. Please assist me regarding this. Please find the attached statement of my account (transaction highlighted and encircled in the image attached)
                                  +1 photos
                                  Feb 1, 2021
                                  Complaint marked as Resolved 
                                  It is the amount dedcuted from audible auto-renewal subscription used by one of my friend
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 28, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Feb 01, 2021
                                  Updated by prakhar93
                                  Still I am waiting for the official to get in touch with. Please expedite the process and resolve this ASAP. Not every customer has loads of money in the bank. Please understand!
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                                    A
                                    Amita7
                                    Jan 27, 2021
                                    Resolved
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                                    Resolved

                                    I have applied for eNPS on 22nd of Jan, 2021 and selected ICICI Bank for bank verification, as I am a satisfied customer of ICICI Bank for past 11 years.
                                    But the status is "Tier I Status: Freeze due to KYC verification is pending at Bank".

                                    I had raised ticket with CRA, but clearly mentioned that ICICI Bank has to approve/reject it.
                                    I had tried to reach customer care, but not able to reach (probably due to Covid 19 effect).

                                    Hence I have raised complaint here, hope ICICI Bank will take care of this time.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 28, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1b4u9) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      D
                                      Duraimurugan E
                                      from Chennai, Tamil Nadu
                                      Jan 27, 2021
                                      Resolved
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                                      Resolved

                                      Address: E1-3-9, 11th Cross Road, Madras Avenue, IIT Campus, Chennai - 600036

                                      Dear Sir/Madam,

                                      I bought a Samsung mobile on[protected] for the cost of Rs.17499 directly from the Samsung official website. During this purchase I was eligible for Rs.1000 cashback. As per your terms and conditions with Samsung the cashback will be credited after 90days. I have used my debit card to purchase but so far cashback not received. Kindly deposit the cashback as promised. For further details please let me know. No customer cares are attending my phone calls.

                                      Best regards

                                      E. Duraimurugan
                                      +2 photos
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 27, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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