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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 281

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R
Rohan Simmons
from Mumbai, Maharashtra
Feb 2, 2021
Resolved
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I don't have any idea on why was I been charged 199 INR from my account today 2/2/2021. I spoke to Amazon they mentioned we do not charge any such amount. Please contact your bank for reversal.

ICICI bank I am your customer from past 7+ yrs. If scammers can hack my account and charge me 199 INR I doubt its safe anymore with you.

Kindly refund this amount back, look into the same on urgent basis.
Please also avoid such transactions from my or any customers account.

Regards,
Rohan Simmons
Mobile:[protected]
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    G
    Ganesh Moolya
    Feb 2, 2021
    Resolved
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    I am Ganesh Moolya. 826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL DEC-20) on 28-JAN-2021. Which I did not ask when I was opening account but the ICICI representative stated that it is free of cost and it will never be charged and she convinced me. But she isn't told me that it will be charged.

    If this service is going to charge me they have to remind or intimate before, so that I can cancel or close that service and without any prior information or sms alert the money was deducted from my account. Even after the deduction I did not get any notification. Today when I check my account I found it. I don't understand on that time. This is completely unacceptable.

    Please refund my total amount or close my account. My icici account number is :[protected]. My Mobile No. [protected]
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bief) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      B
      Biplob1989
      from Mysore, Karnataka
      Feb 2, 2021
      Resolved
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      Resolved

      Fraudster took money via easypay and never provided the service

      I was contacted by a fraud company (called themselves "Human Resource Group) that promised to schedule interviews for jobs in Australia. They asked for a payment of 7138 via easy pay, which I did, but post that there is no contact from that company, and neither they are responding to my emails nor calls.

      EazyPay Details:

      Transaction amount: 7138.26
      Transaction Date:[protected]:38:29 IST
      Transaction...
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      NITHIN YR
      from Chennai, Tamil Nadu
      Feb 2, 2021
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      Address: Bangalore
      Website: www.icicibank.com

      Rs 757 has been deducted from the account with the transaction DMC/IN[protected] DP CHGS TILL DEC-20. I have never been informed about the notice of creation/management of DEMAT account from ICICI. INfact, there is no such demat account exist with current account.

      I am requesting for complete refund of amount for the same transaction

      Account No- ending with 5594
      IFSC code-ICIC0000169

      Registered phone number-[protected]

      Registered phone number -[protected]
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bieg) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        adityak506
        from New Delhi, Delhi
        Feb 2, 2021
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        I received below message on 2nd Feb 2021 at 3:56 am. This is unauthorised transaction as I have not approved the below transaction

        Txn of INR 1, 901.41 done on Acct XX947 on 02-Feb-21.Info: IIN*I-Debit*I.Avbl Bal:INR XXXX.Call 18002662 for dispute or SMS BLOCK 947 to [protected].

        There was no approval request nor intimation.
        My consent was not taken for this deduction. Please help in reverting this transaction so that I can receive the refund of entire amount ASAP.
        Kindly look into it and refund the amount.
        ICICI Bank customer support has been notified about the posted complaint.
        Hi, please ignore my message as I have got the root cause and it's a valid transaction. Don't do any action now. Thanks, Aditya Kumar
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          S
          shreyaspatni
          Feb 2, 2021
          Resolved
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          Resolved

          There are 4 consecutive transactions done in my Fathers account on 21 JAN with NACH_AD_RTN_CHRG~ADBLDESK~, each of Rs 590

          There are no prior authorization done, no UPI was approved.
          I request a refund for this.
          Linked Email: [protected]@gmail.com
          Linked Phone: +91 [protected]
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1biel) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            H
            Hareesh Chalamala
            from Airoli, Maharashtra
            Feb 2, 2021
            Resolved
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            Resolved

            Hi,

            I am Hareesh. Rs 820 is being deducted from my bank account for the past three years[protected],[protected],[protected].

            I have not activated the demat account and never used demat account at all.

            Please do the refund for the above transactions and also make the demat account as inactive .

            My Account number: [protected][protected].

            Regards
            Hareesh
            Aug 5, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1biem) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Hareesh Chalamala's [Complaint's author] reply, Feb 4, 2021
            Hi,

            Could you please mention the email id again.It is showing as [protected]@icicibank.com.

            Could you also please about the the UID(a1biem) that was mentioned above.

            Regards
            Hareesh
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              A
              Ayush Bhatter
              Feb 2, 2021
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              I seriously have no idea where to begin, firstly ICICI deducts around 15k from my account as MAB charges without any warning or notifications. Later after speaking hours they told they will credit the amount back (Which they not credited). Though I thought let it be, from now onwards I will maintain minimum balance. After some time I had got my lease amount in cash and I had to pay that amount in DD, so I thought I will pay it by ICICI itself. So I visited branch to deposit the amount, their they asked lot of questions like what is the income source, etc. But they did not even inform me once that there will be charges for cash transactions. Now after when I check my balance, I see that bank has deducted around 3000 as cash transaction charges. I don't know how you guys even still exit, banks like you should have been shut long back. You robbed around 18-20k. Now my balance in account is 24k, now I know you guys will be ready to deduct again around 1000rs as MAB. Now iam aware of my rights and I WANT MY MONEY BACK.
              ICICI Bank customer support has been notified about the posted complaint.
              Feb 02, 2021
              Updated by Ayush Bhatter
              customer id:[protected]
              Name: Seema Bhatter
              Number : [protected]/[protected]
              Verified Support
              Feb 02, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Feb 07, 2021
              Updated by Ayush Bhatter
              Its been a week, no response yet.
              Feb 13, 2021
              Updated by Ayush Bhatter
              Still waiting...
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                P
                Pratharawool
                from Noida, Uttar Pradesh
                Feb 1, 2021
                Resolved
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                Resolved

                Address: Sawantwadi maharashtra

                Extra amount is deducted from my account
                Under following reasons
                NACH_AD_RTN_CHRG~Of Bnk
                BFLo~02JAN21~2e88975~28607
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bi8t) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  Y
                  Yogendra santaka
                  from Pune, Maharashtra
                  Feb 1, 2021
                  Resolved
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                  Resolved

                  I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 1st Feb, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 02, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Nick1729
                    from Noida, Uttar Pradesh
                    Feb 1, 2021
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                    Resolved

                    Address: Visakhapatnam

                    I’ve got a transaction message to my mobile so i immediately checked both my imobile and amazon account bt I can’t find any of the proper clarification of deduction and yeah even I didn’t did that too
                    Kindly resolve this issue and this is ridiculous as i can see many of the icici banking users facing this issue
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      H
                      Helal Khan
                      from Raipur, Chhattisgarh
                      Feb 1, 2021
                      Resolved
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                      Resolved

                      Address: Raipur Chhattisgarh

                      I am using icici bank last for last 7-8 years, last month 826 rupees has been deducted from my account as (DMC/DP charges till Dec-20) on 28/jan/2021, i am not using demat account,
                      when icici representative opened demat account, they requested for a cheque for one time charges, but after 7 years of opening this account they are charging huge amount, icici representative told me it is freeof cost and it will never be charged money even i didnt received any message for deduction,
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1betc) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Parina Goyal
                        from Pathankot, Punjab
                        Feb 1, 2021
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                        Resolved

                        Address: SCO-2 & 3, Sector-65/A Phase-11, Near Punjab Mandi Board, Sahibzada Ajit Singh Nagar, Punjab 160065

                        I went to icici branch in phase 11 market chandigarh and the The Teller refused to exchange a 100 rupee note with fresh one, whereas RBI says to exchange the same
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1beuf) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sunny Singh261
                          from Vasai-Virar, Maharashtra
                          Feb 1, 2021
                          Resolved
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                          Resolved

                          Rs 826 is debited from my account don't know why my demat account is totally free as I was the employee of the bank.

                          Please slove my issue and credit the amount back
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Amitv12345
                            from Ghumarwin, Himachal Pradesh
                            Feb 1, 2021
                            Resolved
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                            Resolved

                            I want to bring notice that I had icici bank CC which I had to pay but due to corona recession and my financial condition it is not settled. I told them that I want to settle but need some time as to regularise the condition.
                            I am getting call from Some Ms Pallavi from Mumbai[protected]. But they are Harrasing me and now they started calling to my office and threatning my colleague.

                            Kindly help me to get this call and harrasment stop
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bexk) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Arijit Dey576
                              Feb 1, 2021
                              Resolved
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                              Resolved

                              Why I have been charged of Rs. 481? After researching about the statement i see it is due to demat account that i never asked to open they only opened it by default while opening my salary account and then said it is free of cost. I never did any trade with their demat Account. I need my money back.
                              Sep 14, 2021
                              Complaint marked as Resolved 
                              This was not resolved and happened again
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bg2a) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team 
                              This was never resolved
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                                S
                                Safipatel4
                                Feb 1, 2021
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                                Resolved

                                Address: Bangalore
                                Website: icici bank

                                I dont have any demat account with icici bank, without any notice and without any information icici bank deducted amount two time on dated 28 jan 2021 they are deducted 461.33 and 30 jan 2021deducted 364.67, this bank is totally fraud, if you guys are not given back my money i am going to close my icici salary account and credit cards.

                                my mobile [protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 01, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team 
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                                  B
                                  Balaji Jagtap
                                  Feb 1, 2021
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                                  Resolved

                                  Address: Chinchwad pune

                                  There is deduction of 826/- rupee from my account for DP charges till Dec-20.
                                  I have never used your Demat account.
                                  How you are dedicating money from my account.

                                  I can saw it only in my account statement, I have not received any message as well. Have you people started this fraud silently.

                                  Name : Balaji Jagtap
                                  Branch: Chinchwad ICICI bank

                                  Please Please return my money..
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bex7) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    ashok mod
                                    from Ahmedabad, Gujarat
                                    Jan 31, 2021
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                                    Address: 606, vaikunth mega township , Bharuch

                                    Bond holder no[protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bey3) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Sharath001
                                      Jan 31, 2021
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                                      I was trying to do upi transaction through icici aap. Transaction got timed out but amount is debited from the account.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1bext) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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