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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Aug 25, 2026

Complaints 23793

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14309

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9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 31

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I have tried 2 time online transaction for paying bill using icici credit card but it fails both time;

Dear customer, transaction of inr xxxx on credit card xxxx is withheld due to security reasons. Pls call our customer care.

Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

Kindly help resolve my issue at the earliest as possible....

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Address: 5 2nd Cross Road, R A PURAM MADRAS 560028

I have 100 units of icici premier unit certificate.

Reg. Folio no. Pg20020390

certificate no. 00129861

name of holder : b r prasad

distinctive nos.[protected]...

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Not able to swipe card, getting the below msg

Dear Customer, transaction of INR XXXXX on Credit Card XX000 is withheld due to security reasons.pls call our Customer care...

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Address: 481,phase 10

Txn of INR 1, 899.00 done on Acct on 14-May-20.Info: IIN*I-Debit*S.Avbl Bal:INR .Call 18002662 for dispute or SMS BLOCK 238 to [protected]...

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On 11th may, 2020 my credit card bill didnt get auto debited. I called the customer service they said pay bill online as its some problem on their end. I did the payment online. Later evening same day amount got auto debited too. So i paid bill twice. Then i tried calling their customer service, call got dropped several times. I have all recorded calls. Then i tried to contact through email on website and app. But no help. Totally irritated,...

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I have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction "dp chgs till m
Ar-20 688.33". I was told that this account is free of charge for lifetime. But suddenly i can see charges are levied. This is a very bad way of luring customers by stating their products are free and charging them later. Kindly refund my money in to my account. I have already raised 2 complaints...

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Address: Sector 21 C faridabad

Hello sir,

I recently opened insta saving account with icici bank during lockdown. My salary is been credited to the same account in april month. But i can't withdraw any money from such account, due to debit freeze status. I visited sector 21 c faridabad branch. But didn't get any positive response. I want to highlight the same to your knowledge. Please resolve this immediately....

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Address: Icici bank, Mount road branch, chennai

I failed to maintain balance in my savings account, so i missed paying my icici debit card emi of last month through auto-debit option. I thought of choosing moratorium. Later i paid my emi through virtual credit card payment option before emi due date. Also paid 620 addition for the auto-debit return fee. But i got sms from icici as rs 2859.65 is due on debit card emi which again charged with an additional fee. Refund the 620 i paid extra...

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Address: Shimla, Himachal Pradesh

My icici saving account was debited of posdec chg 29.50 (Including gst) more than 24 times total amount 708/- within a last 3-5 days. I tried calling customer care many times but it was of no use. As it is a paid call i ended up spending more than 50 rs. More from my mobile balance. I was so irritated with them. No one answered the call and it automatically disconnected after 10-15 minutes. I visited the branch but they could not justify...

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Address: Pratap Nagar, Jaipur Rajasthan

I really condemn the working style of icici bank. On 4 may 2020 icici bank have deducted two ecs return charges of rs. 590 and 589.69.in this crucial moment where everybody is struggling with their earnings and emis pay these type of deductions are highly codemned. Rbi has also said that no charges should be apply on customers against short of balance, ecs return etc. Still icici bank is not following rbi guidelines.

I request...

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There have been two transactions on my account which weren't done by me

RwdFee/[protected]/210320+GST
RwdFee/[protected]/210320+GST

I verified that all my payback rewards have been redeemed.
These were fraudulent transactions. .

Kindly have a look and revert my rewards and above mentioned transactions....

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What is the reason to deduct charges for
ATD-0xx3222-RTNCHGSAPR20GST /-

Rs.59 deduction BANK CHARGES on[protected]

Please explain....

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Address: India

My name is salman khan pathan and i'm holding a salary a/c in icici bank for the past 4 years. I just saw today when i checked my account online, that 8 time i have been charged posdec chg of rs. 29.50 each on apr 29, 30 and may 01 and the description says
Posdec chg/[protected]/0
494+gst
Posdec chg/[protected]/0
494+gst
Posdec chg/[protected]/0
494+gst
Posdec chg/[protected]/0
494+gstbr...

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Lien is marked on my account without any mention of reason.
I don't have credit card pending dues or I don't have loan, with ICICI.

I made 2 UPI transactions, both transaction amounts are under lien and I could not utilise them.
Sender account is also mine....

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Hi,
An amount for ECSR charge deducted from my account.
This bank is one of the worst bank i have ever seen. Unnecessarily deducting amount from my account during the COVID-19 pandemic. I want my money back. If you can't provide better service atleast don't create problem for customer. On the other hand I was unable to pay just 500 rupees credit card bill you people have charged me 500 other for the same. What kind of calculations...

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Myself srilatha k, i have been with icici bank since 2018. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till mar-20 is shown in the statement. So please make sure to credit the amount which has been debited so far....

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165 other people found this review helpful

165 found this helpful

On 19 nov 2019, i received a text msg i. E. Sms (Copy attached) that i need to update my paytm kyc and i was asked to contact a mob. No. [protected]. I contacted that no. And as per his advice i added money to my paytm wallet a sum of rs 10 (Towards kyc compliance as per instructions) using my icici credit card no. Being xxxxxxxxxxxx6005. Immediately following this i received text messages in my mobile no. [protected] sending otp for the following...

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I was supposed to pay my emi to sbi merchant on april 10th, 2020 but the auto-debit never happened. After waiting for long, i transferred the emi amount manually on april 18th, 2020 to the respective merchant account number. On april 21st, 2020 i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can...

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263 other people found this review helpful

263 found this helpful

Address: Cuttack,odissa

I'm a icici bank customer. Today 22.04.2020 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They're hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. My email id is [protected]@gmail.com, contact number [protected]

Regards
Biswarup jena...

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6 found this helpful

My self mohammed nadeem hussain on April 9th deduction of 590 from my account so many email to icici bank regarding this deduction of money till now there is no response due to covid we don't have money for living then deducting money from account please help me to get this amount .
I can understand due to covid reason some staff are not working you can email some many times I email you and tweet you also I thought that Aditya Birla...

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