Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
Complaints 23730
Resolved
14270
Unresolved
9460
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 357

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sam_mys
from Powai, Maharashtra
Jun 24, 2020
Report
Copy

No communication about status of ashirwad deep discount bond. No channel to communicate with company.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfz5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Anu Aneesh
    Jun 24, 2020
    Resolved
    Report
    Copy
    Resolved

    Dear sir,

    On 23.6.2020 and 24.6.2020 your bank deducted wrong charges from account for 19 (Nineteen) times. Exact amount is 11210 rupees (590*19). I kept money in my account for my medical expenses. I am a stroke patient.in mobile application it shows some nach_ ad_ rtn _chrg~adbldesk. Please help me to return my hard earned money. Please do the needful as early as possible.
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfwx) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sahil mittal co
      Jun 24, 2020
      Resolved
      Report
      Copy
      Resolved

      Address: Panipat main branch

      Dear team

      Our query is that i have contact with branch.
      But no positive response from your team.
      In my bank account - ecs charges has been charged multiple times. It is because of bajaj finance who represents it but bank should not charge its multiple times. As i am facing difficulty of financial condition in this covd 19. As my salary is not credited at correct time. I know its my fault but i am old customer of your bank. Please refund this time the ecs charges amount and it will not repeat again.

      Please do the needful as soon as possible.

      I am marking you mail. I hope you understand the situation otherwise i have to go with rbi.

      Bank account details[protected]
      Name - shabana
      Mobile no-[protected], [protected]
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfx7) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shradha Pandit
        Jun 24, 2020
        Resolved
        Report
        Copy
        Resolved

        not receiving otp on registered mobile number

        I am unable to receive the otp on my registered mobile number. I however receive the email regarding otp generation but no message.

        Icici customer care suggested me to talk to the network provider, which i did and they mentioned that everything is working correct at their end. Also i am receiving messages from other sources. When i perform fund transfer to an already added payee, the message for debit is received by me. It...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        G
        gyalexy
        from Ranaghat, West Bengal
        Jun 24, 2020
        Report
        Copy

        Address: Bhubaneswar, Odisha. Main branch, janpath

        Dear concern,
        I am gautam kumar swain having savings account as also credit with icicibank from last 4 years, as a loyal customer not delay to pay any payments from last 4 years.
        Due to corona i request to bank through phone banking about stop my ecs for all sip, but they can't help me so i drown all amount from my account. Which was necessary for at that time, but today (24th june) bank was deducted 590 rupes for ecs bounce charges from my account. I request on toll free no to refund my money, here is the problem not from my side but customer support office denied for that.
        I need my deducted money back on my account as an urgent basis, it's my hardcore money. With out any mistake i can't lose my money at all.
        Please help for refund my money.
        Screenshort attached for your reference.
        +1 photos
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 25, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Jun 28, 2020
        Updated by gyalexy
        Dear Concern,
        Still not received any call from your side as also no updates?
        I need my money back.
        Jul 02, 2020
        Updated by gyalexy
        Not responding still now from ICICIBANK.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          ambur Ravi kumar
          Jun 24, 2020
          Resolved
          Report
          Copy
          Resolved

          I have been charges without unnecessary charges rs. 526
          A/c[protected]
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            G
            gurmeet battan
            Jun 24, 2020
            Report
            Copy

            Address: mantri alpyne

            ON June 23 - rs 590 has been debited from account so far towards nach_ad_rtn_chrg without my consent and without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with the icici bank.
            What is this transaction purpose?

            I want a strong reply from your side dear icici bank.
            Mb [protected]
            Email id : [protected]@gmail.com
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qbci) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Dear Gurmeet Battan,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qbci) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Anupamkumar.j2ee
              Jun 24, 2020
              Resolved
              Report
              Copy
              Resolved

              Address: Boaring road Patna

              Respected sir,

              My name is anupam kumar 23 jun 2020 590 rupees has been deducted from my account in the name of nach_ad_rtn_chrg~iprumo~26may20~06202c4~ without any notification. I was emergency and when i was going to make a payment then the amount was not there.
              What is this transaction purpose? Nach_ad_rtn_chrg~iprumo~26may20~06202c4~

              I want a strong reply from your side dear icici bank.
              Please return my debit money asap.
              My email id is anupamkumar. [protected]@gmail.com
              Kindly give me fast reply asap.
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qbd9) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qbd9) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                sanchit655
                Jun 24, 2020
                Jul 15, 2023
                This thread was updated on Jul 15, 2023
                Resolved
                Report
                Copy
                Resolved

                amount deducted from my current account rs. 590 (nach_ad_rtn_chrg~adbldesk~11may20~37436f)

                An amount deducted from my bank account named undermentioned
                Vishal services
                Ac[protected]
                Ifsc - icic0002479

                Rs 590 has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk~11may20~37436f.

                Let me know why you charging this amount from my account. What this is charge for?
                I am maintaining my monthly limit above 10000 then how could you charge
                .br...
                +1 photos
                Helpful
                24 other people found this review helpful
                24 found this helpful
                5 Comments
                Report
                Copy
                S
                Swatantra Shrivastav
                Jun 23, 2020
                Resolved
                Report
                Copy
                Resolved

                Dear Sir / Madam,

                Hope you are doing great,

                My swatantra shrivastav having issue of outstanding, my total outstanding was shown in month of March 2020 was 38000/ and after that no transaction is done with card.

                Card holder Name: Sagun Shrivastav
                Mobile No: [protected]

                Against 38000 / I have paid RS-14800 in consecutive three month, I have paid higher amt then the the Minimum payable amt in a month before due date but fines charges are imposed on me why?

                Paid Amt is not adjusted against overall due why ?

                Calling in your customer care simple answer they are giving sir our system is down we are transferring your call and post call disconnected.
                Were should we raise our complaint who is responsible for the same, we do understand that we all are passing through difficult time.

                Please let me who will going to resolve if there is no one let me know then I will brought such misappropriate conduct with Consumer court, this is not threat this is just mercy appeal.

                In past also I have blocked the card because of same issue.

                Awaiting to hear positive response from you.
                There is undefined category for complain in drop down, appropriate downdown not accepting.

                Please connect me on [protected]

                Regards
                Swatantra Shrivastav
                Aug 10, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 02, 2020
                ICICI Bank Customer Care's response
                Dear Swatantra Shrivastav,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  H
                  hussainkaka1980
                  from Mumbai, Maharashtra
                  Jun 23, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Bank account partially blocked for KYC already done by all account holders

                  Address: Marol, Andheri East Mumbai 59

                  I have regd a grievance DEABD/E/2020/29668 on pgportal.gov.in as ICICI BANK LTD MAROL MAROSHI BRANCH ANDHERI EAST MUMBAI 59

                  Respected Sir
                  I have regd a grievance DEABD/E/2020/29668 on pgportal.gov.in as ICICI BANK LTD MAROL MAROSHI BRANCH ANDHERI EAST MUMBAI 59 has partially blocked my account and is forcing us to visit the branch with kyc docs and snaps already submitted by us.
                  Fyi

                  I have a joint...
                  +1 photos
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  M
                  Meena Shivkumar
                  Jun 23, 2020
                  Report
                  Copy

                  Hi,
                  Today-23rd june a nach return payment has been charged and a debit made from my account,
                  Do not know which nach is this for-
                  Kindly clarify and reimburse my amount — rs.377.63

                  23/06/2020 23/06/2020 nach_ad_rtn_chrg~tpslsip~02may20~66
                  4b42f~[protected] 377.63
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Meena Shivkumar,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0q8ah) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    ANURAG KUMAR RANJAN
                    Jun 23, 2020
                    Report
                    Copy

                    Hi. Mhban[protected], this is my uan number. Actually i left icici bank in nov 2019 and they are not transfering my pf account to my pressent employer. Every time i apply and see after some it shows "rejected by employer" under status. What to do.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      mittttal
                      Jun 23, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      I have icic bank credit card (Only card not account in icic bank). I have not generated pin yet. When credit card is issued to me i have told that i dont want this credit card dont do the further process. Still i get this credit card at my home address. And then 500 rs charge applied. I have told that i dont want to use this, call the bank and do not pay this amount. Further the next bill issue to with penalty approx 1200inr. Now i have paid it. And i want to blok this credit card. I call to customer care service they do not answer. So i have complaint about this. Please blok my credit card and give the charge back (1200 inr) to my account.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 23, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0q8a9) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Swatantra Shrivastav
                        Jun 23, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Dear sir / madam,

                        Hope you are doing great,

                        My swatantra shrivastav having issue of outstanding, my total outstanding was shown in month of march 2020 was 38000/ and after that no transaction is done with card.

                        Against 38000 / i have paid rs-14800 in consecutive three month, i have paid higher amt then the the minimum payable amt in a month before due date but fines charges are imposed on me why?

                        Paid amt is not adjusted against overall due why?

                        Calling in your customer care simple answer they are giving sir our system is down we are transferring your call and post call disconnected.
                        Were should we raise our complaint who is responsible for the same, we do understand that we all are passing through difficult time.

                        Please let me who will going to resolve if there is no one let me know then i will brought such misappropriate conduct with consumer court, this is not threat this is just mercy appeal.

                        In past also i have blocked the card because of same issue.

                        Awaiting to hear positive response from you.
                        There is undefined category for complain in drop down, appropriate downdown not accepting.

                        Please connect me on [protected]

                        Regards
                        Swatantra shrivastav
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 23, 2020
                        ICICI Bank Customer Care's response
                        Dear Swatantra Shrivastav,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rajds
                          Jun 23, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Chennai

                          I bring to your kind notice that there has been huge deduction of rs. 6, 500/- in a span of 2 months towards ecs bounce charges by icici bank limited.

                          Despite reserve bank of india announced moratorium benefits for consumer loans to mitigate the personal crisis of individuals, icici bank limited has mercilessly deduct huge ecs refund charges from my salary account due to communication gap of loan servicing banks/nbfcs on informing icici bank limited. Considering abnormal situation due to pandemic that put me in severe financial strain, i have written to icici bank limited several time @ customer. [protected]@icicibank.com requesting to refund the huge ecs refund deductions for a tune of rs. 6, 500/-. I also spoke to icici bank customer service executives @ [protected] and explained personal turmoil due to this huge deductions. Their customer service executives have given some hope and raise the request for refund. So far, i have not heard any news from icici bank limited.

                          As this not a normal situation, i humbly request icici bank limited to refund the ecs deduction charges at the earliest.

                          I am attaching the statement of ecs deductions effected in my salary account.
                          Jun 23, 2020
                          Complaint marked as Resolved 
                          Thankful to ICICI Bank Ltd partial refund has been made.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Jun 23, 2020
                          Updated by Rajds
                          I am attaching the statement of ECS deductions herewith.

                          Verified Support
                          Jun 23, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0q89v) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sunil shankar shetye
                            Jun 22, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: ICICI BANK DADAR EAST BRANCH
                            Website: icici bank dadar east branch

                            NAME Sunil Shankar Shetye
                            As on February 28, 2008 I have Settled of dues on ICICI Bank Credit Card Account [protected]
                            I attach zerox copy of Full And Final Settlement Letter By Icici Bank And Payment Of Receipt By Icici Bank

                            This letter is to inform that you kindly close my bank account No [protected] in your bank. I am not operating this account from a long period of time. Now I decided not to continue this account
                            I don't have passbook Debit/credit card and chequebook

                            So I request you to close my Account as it Affecting my Cibil Score
                            +2 photos
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 02, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Pushpendra8
                              Jun 22, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              I applied many times for the Moratorium on my Credit Card Personal Loan EMI from ICICI Bank Website Home Page but I never got a confirmation message.

                              After this bank deducted the Auto debit fee from my credit card and did not apply the moratorium on my credit card.

                              When I am calling customer care then they are saying that Moratorium was not applied on your card so the auto debit fee is deducted.

                              But Auto Debit was not enabled on my credit card. Customer service is worst they don't know anything.

                              I have applied 6 times in June for Moratorium but never got confirmation message.

                              I want to return the auto debit fee and apply Moratorium on my credit card emi.

                              Please give me a solution to my problem.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 02, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rj2v) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                Jaydeep javeri
                                Jun 22, 2020
                                Report
                                Copy

                                Address: PLOT NO 21,KAMAL NAGAR,SARADWADI ROAD,SINNAR

                                Sir, From long Time I am Waiting for PMAY Benefit.

                                icici laon account no: LBSIN[protected]

                                Customer name: PRITIJAVHERI

                                Sanction Date: 15/12/18

                                Application no:- [protected]

                                sanction amount: 737800
                                Date of Birth:- 18/5/1977
                                Application ID generated on 14/01/20 C[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  J
                                  Jaydeep javeri
                                  Jun 22, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 21,SARADWADI ROAD,KAMAL NAGAR,SINNAR

                                  Icici laon account no: LBSIN[protected]

                                  Customer name: PRITIJAVHERI

                                  Sanction Date: 15/12/18

                                  Application no:- [protected]

                                  sanction amount: 737800
                                  Date of Birth:- 18/5/1977
                                  Application ID generated on 14/01/20 C[protected]
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Jaydeep Javeri,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0q2wp) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit