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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Jan 2, 2026

Complaints 23755

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14271

Unresolved

9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 357

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Address: Ahmedabad

I am Anchal James, customer of ICICI Bank. 344.17 Rupees has been deducted from my account as ( DP CHGS TILL May-20) charges deducted on 25/06/2020. I have never activated and used my ICICI Demat account till now.
There was no prior notice just deduction that too without any message or notification, I just noticed my balance as low and checked transactions then I came to know about DP charges.
I need justice and my money back immediately.My Account Number is[protected].

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Address: jhotwara jaipur

I am ravi kumar, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till may-2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed

mobile no - [protected]

Jun 27, 2020

Complaint marked as Resolved

i am still waiting for response or call by bank.

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Address: Delhi

What the hell is this i dont even know what it is? Just came here from google by searching this [censored]?? How can you even deduct someones hard earn money?? There is no [censored]ing message from icici bank about deduction?? Kindly look into the matter

Saurav
[protected]

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I'm Naga srikar dhupam 481.83 rupees had been deducted from my account without any prior intimation.For the sake of personal loan and credit they'll call twice a day but when it come to deduction not even a single intiation is there. Also I had never activated my d mat account at the time of opening my salary account they had given me some kit which contains dmat but i dmidn't activated then how can you charge . Mailed to help desk of icici bank as well.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

ICICI Bank Customer Care's response Dear Dhupam Srikar,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rj1g) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: MG Road, Bangalore

I have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction 'in[protected] dp chgs till may-20' — inr 826'. When i created the demat account, i was not told about the dp charges, it was told by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qkmk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 26, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qkmk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I posted ad in olx to sell my cupboard. Person accepted the deal and asked me to scan the qr to receive a money. I scanned the qr code and actually money got deducted from my account

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My fastag was blacklisted more than a year back. I call the customer care everytime and raised a lot of complaints but no response.
Please resolve asap.

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H

Hobson Kondi

from Hyderabad, Andhra Pradesh

Jun 26, 2020

This is a fake website. Nobody looks into your complaints. Executives call you and ask to transfer money.

H

Hobson Kondi

from Hyderabad, Andhra Pradesh

Jun 26, 2020

I don't think that's a ICICI Bank Customer support.

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Below amount deducted from my account.

25/06/2020 dmc/in[protected] dp chgs till may-20 dr. 826.00

My demat account was opened 4 years back with my salary account but such charges never deducted.
Please check.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 25, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfzf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I was not informed about the charges of ECSRTNCHG and my account has been debited by this charge 7 times and leaving my account balance zero more than 5000 in total has been deducted till today that June 25 2020 I don’t more how much these people gonna debit my account with. There is no way that I can contact these icici customer care all the numbers are unreachable or fraud. In this covid situation debiting of money of a middle class person is so difficult to live. In this situation how do I stop this charges or how do I create a new account has I can’t go out. I saw so many comments and complaints on this same issue I am facing and the icici bank is still making the same thing. It shows this bank is a fraud it’s earning money by fooling customers in the form of charges. I have added the picture for reference but by hiding my account number for security purpose

+1 photos

Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0rj1v) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may-20) on 25 june 2020.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/in[protected] dp chgs till may-20

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 25, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg19) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

P

pgksunilkumar

Jun 26, 2020

Yesterday I got a call from UnKnown Number (if you want a mobile number please send an email (099589 *****)) --->

Fake person ----> I am calling from Consumer Complaints board in ICICI
it's our mistake sorry for the inconvenience we will refund you shortly if you want to instead you can use any UPI Payments
Me: I have
Fake Person ----> He asked me to open the App and type this voucher Code "RFC1C*****AZ"
Me ----> I asked him how to use this one
Fake Person --- > He said Open Google Pay Click on New Payment --> Click on UPI ID ---> Enter this ID ---> [protected]@okicici --> click on continue --> click on pay --> amount place -- > enter 24, 999 ---> what is this place --> add voucher code "RFC1C*****AZ" ---> click on Proceed ---> enter the UPI PIN also that time it will come to 826 rs and voucher
Me ---> I asked you are calling from a bank or other third party vendors he said calling from the bank

Please Check ICICI BANK and take action ---> otherwise we can lose the trust

And comes to Consumer Complaints --- > how hackers know the EMail-ID Please check

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My account statement is showing deduction of rs 590 as ecsrtnchgs. This amount has been deducted twice in this particular month itself. I don't have any emi which is going from my account. Please let me know why it is happening.

+2 photos

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 25, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg25) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear sir,
This is to inform you that i have made a purchase from snapdeal
Using my debit card ending 0721, of rs.1509/- the amount is debited to my account but the transaction shows as failed.
Please refund and credit this amount at the earliest.
Please confirm.
Regards
Khedlekar

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 25, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg3x) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Shwetha K N, Sri Sharada Nilaya,3rd cross gowripet, kolar

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 23th june, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfy1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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C

Complaintsconsumer

Jun 25, 2020

Dear Consumer,

We are really sorry for the inconvenience being caused to you. Kindly share your contact details with us. So our executive will reach you shortly.
Or you can write on [protected]@gmail.com

Regards,
Team Support
+91-[protected]

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Address: Icici bank Samta colony raipur

I had asked to open a 6 month fd (Which was on monthly payout and would be auto renewable for 2 months after mature date at 7.5% interest rate) of 8000000/- at choubey colony branch in raipur. The executive at the branch ms. Anjali rathod had asked me to sign on the form and that she will fill the remaining details. She opened a 2 year fd without my consent. Now after 1 year 2 months when i want to make a withdrawal they are saying they will only pay 4.75% (I. E. The current interest on fd between 1-2 years and also deduct a 1% penalty from that) so total 3.75% for the entire period. The only proof i have of this is word of mouth and the form that has been filled by the executive herself.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 25, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg3m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 25th july 2020. Could you please assist me regarding this. Please find the attachment regarding the

+1 photos

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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C

Complaintsconsumer

Jun 25, 2020

Dear Consumer,

We are really sorry for the inconvenience being caused to you. Kindly share your contact details with us. So our executive will reach you shortly.
Or you can write on [protected]@gmail.com

Regards,
Team Support
+91-[protected]

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Address: Warasiguda

Hi,

I am sai prasad. I am using icici bank since 4-5 years. Mah i know the reason why my money (589.24) has been deducted from my account? With out a simple intimation?

I am seeing in the app as charges for "nach_ad_rtn_chrg~tpslsip"

Will you please refund my money back asap.

Thanks and regards,
Sai prasad revuru.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg0p) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: m g square .padma

Respected sir
Myself
Aneesh c m

I am having savings account with icici bank and i already activated insta alerts like sms and mail.. But without any prior information or alert icici bank deducted rs 590... 19 times from my account when i am checking my account statement it was showing nach_ad_rtn_chrg_adbldesk... While i am contactimg bank people they cant know the exact reason. So kindly help me to get my money refund... As i am a stroke patient i am in a pathetic. This money i had kept in ml financial crises.. Actually i had kept this money for my medical emergencies... So kindly refund my money as soon as possible..
Nac

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 25, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qggn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

R

Ravi Teja Kanaparthi

Sep 28, 2020

Hii bro. I’m in the same situation. Is this issue resolved?

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1 25/06/2020 nach_ad_rtn_chrg~lic~07may20~4d13e56~648 dr. 538.54
2 23/06/2020 nach_ad_rtn_chrg~lic~07may20~4d13e56~648 dr. 51.46

Why my amount was deducted under this following statements. Why i am getting all charges from my account?
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~lic".

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 25, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfz8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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After paying also credit card due amount lien not been removed. Calling customer service is not helpful. No proper answer recvd. Just waist of money as these are chargeable call. Almost one week now i am following

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 25, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg16) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Even after sending email how you can debit my premium amount xxxxx to my icici account

There is bounce charge amount 590 two time so total 1180

Really its stupidity things what you done even after sending email this kind of nonsense you have been done

Nach_ad_rtn_chrg~tpslsip~14may20 this is the return details

Nach_ad_rtn_chrg~tpslsip~04may20~644f350~[protected]

I...

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