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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
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D
D Sarkar
from Mumbai, Maharashtra
Jun 15, 2020
Resolved
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Address: Welhome, Anjar , Gujarat 370110

Icici babk deducted unauthorisedly from my account rs 1899.00 on dt 15.06.2020 mentioning as "iin/i-debit/si oneast /[protected]/016".

Pl resolve and refund the amount.
Jun 16, 2020
Complaint marked as Resolved 
Complaint still pending.
ICICI Bank customer support has been notified about the posted complaint.
Dear D Sarkar,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3m0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    M
    manish9534
    Jun 15, 2020
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    Dear sir,
    My name is manish kumar,
    My a/c o. Is[protected]
    My lien mark amount is 2300
    What is this.
    I have a loan 53000...,
    My loan a/c no. Is lplhixx31821
    And i deposite money rs 1261.00
    I has pay april and june month but i dues emi may month
    But my lien mark amount is 3500+.
    How?
    Please remove lien mark.
    Thank you
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Manish Kumar,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3ke) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      SANDEEP CHIKHALE
      Jun 15, 2020
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      My icici account was debited rs. 1899/- on 15 june 2020 with transaction remark as
      Iin/i-debit/si oneast /[protected]/0#/

      Please resolve the issue and get me my money back. Without my permission how can you deduct money from me?
      This is the worst behavior.

      Please deactivate the one east plan and refund my money back.
      If not i will close my account.
      Expecting instant reply to this.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear SANDEEP CHIKHALE,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sachin Mahendra Gaikwad
        Jun 15, 2020
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        Resolved

        Hi,
        Recently i have received message from team one assist icici bank saying that

        "hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1899 will be charged on your icici bank account as applicable - team oneassist"

        And today the amount 1899 has benn deducted from my account

        I don't even know when this got activated, and i think this people might have deducted same amount even last year also without my notice.
        I request the one assist team to deactivate this immediately and refund my amount asap

        My icici a/c is : xx6171

        Regards,
        Sachin gaikwad
        +1 photos
        Aug 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 15, 2020
        ICICI Bank Customer Care's response
        Dear Sachin Gaikwad,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3ov) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Recently i have received message from team one assist icici bank saying that

        "hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1899 will be charged on your icici bank account as applicable - team oneassist"
        I don't want to renew this plan. Even last year also I requested the bank the deactivate this plan.

        Regards,
        Muskan Patidar

        auto renewal wallet assist plan - Comment #3806369 - Image #0
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          A
          Arup Jyoti Talukdar
          Jun 15, 2020
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          Address: Ghy

          Why is my money repeatedly cut...
          +1 photos
          ICICI Bank customer support has been notified about the posted complaint.
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            L
            Lavanya Luma
            Jun 15, 2020
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            Hi,

            I have been debited 1899rs/- from my account for oneast. It has been debited without my approval.

            Please return back my money.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3n1) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Shraddha Shisode
              from Delhi, Delhi
              Jun 15, 2020
              Resolved
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              Resolved

              Address: Survey No- 207/2/1/4A/1 Kaspate Wasti, Fortune Business Center Maharashtra Pincode - 411057,Pune-Wakad.

              I have got message that txn of inr 1, 899.00 done on account xxxxx on 15-jun-20. Info: iin*i-debit*si.

              What it means?
              I have not made any above transaction and still my amount has been deducted fraudulently without my permission... Its a very arrogant and unhealthy behavior
              Please resolve this issue asap and credit my money back. Otherwise i have to take strong action.
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3lh) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                Mirza Namat Baig
                from Hyderabad, Telangana
                Jun 15, 2020
                Resolved
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                Resolved

                My loan LPHYDxxxxxx1782 payment is completed as I made extra payment, still icici is charging extra emi to me instead of crediting back extra amount.

                Since last 2 months I am calling icici customer care and other than ivr no one picks the phone to listen my complain.
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3lz) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sandeep guota
                  Jun 15, 2020
                  Resolved
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                  Resolved

                  I tried to complete the registration and got the below message:
                  Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.

                  Now, the enps registration process is hung as i neither can make the payment nor can i get the permanent retirement account number (Pran).
                  Please suggest.

                  Acknowledgement id.: 11159016
                  Name of the subscriber: sandeep guota
                  Receipt date: 13-jun-2020
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3o2) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Mynam Madhukar
                    Jun 15, 2020
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                    Resolved

                    It is the third time that 49/- is cut everytime from my bank account named as vin*google
                    How can i get my money back?
                    Pls look into this issue.
                    +1 photos
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3ny) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      G
                      from Delhi, Delhi
                      Jun 15, 2020
                      Apr 23, 2025
                      This thread was updated on Apr 23, 2025
                      Resolved
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                      Resolved

                      Address: mumbai

                      Dear sir,

                      I have taken credit card number [protected] from icici bank on 2007 the credit limit is 10000 on 2010 i have closed my credit card account till date my credit card account shows high credit amount rs.981440 how this is possible my credit card limit is 10 thousand and high credit shows 981440 please do the needful in this matter. MY Addhar card number[protected].

                      Regards

                      Girish n sawant
                      Contact number [protected]
                      +1 photos
                      Apr 24, 2025
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 15, 2020
                      ICICI Bank Customer Care's response
                      Dear Girish n sawant,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        N
                        Nitesh_Waghela
                        Jun 14, 2020
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                        Resolved

                        Hi customer care team,
                        Bank account #[protected]
                        Loan account # - lpmum[protected]
                        Name - nitesh waghela
                        Mobile # - [protected]

                        While i had opted for emi moratorium and there wasn't any deduction of emi on 05th april 2020 & 05th may 2020 (Please note - i have the recordings and proof of emi moratorium applied with icici bank)

                        1) why is my personal loan account suddenly lien to my bank account?
                        2) what made lien team to link and debit the emi and charge me bounce charges + gst under emi moratorium active stage?
                        3) isn't it an offence to debit/lien account inspite customer have opted for emi moratorium?
                        4) why am i charged bounce charges rs 400/- + gst?
                        5) my cibil score will also get affected because of such an act. Who is responsible for this mess?

                        I want a quick complete solution, reverse the amount from the account, remove lien and ensure there is no impact in cibil.

                        This is a serious offence. I have all recorded proof of emi moratorium applied.

                        I shall take this matter further along with all proof or may be even to rbi ombudsman if i don't get a proper response from you.

                        Please feel free to call on [protected].

                        Regards,
                        Nitesh waghela
                        [protected]
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Jun 15, 2020
                        Updated by Nitesh_Waghela
                        Situation is such that Bank have kept balance in negative making an individual helpless in such situation where EMI moratorium was made active.
                        EMI Charged
                        Bounce Charges charged
                        GST charged

                        This is seriously a disaster!

                        Jun 15, 2020
                        Updated by Nitesh_Waghela
                        EMI Moratorium application request for June-20

                        Verified Support
                        Jun 16, 2020
                        ICICI Bank Customer Care's response
                        Dear Nitesh Waghela,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Swami7233
                          Jun 13, 2020
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                          Am an icici bank customer. Today 13-06-20 ecsrtnchg charged 450 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                          ICICI Bank customer support has been notified about the posted complaint.
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                            Swami7233
                            Jun 13, 2020
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                            Am an icici bank customer. Today 13-02-18 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                            ICICI Bank customer support has been notified about the posted complaint.
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                              D
                              Devjit Banerjee
                              Jun 13, 2020
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                              Resolved

                              I am constantly receiving mails from icici about a credit card which i do not own currently. I had a credit card with icici some time back but had closed it long time back.

                              Now i am being asked to pay inr 1769.14 without me ever giving any application to icici to give me or even re-issue my old credit card. If i never signed on an application form/document asking for the card and when i have clearly closed my account as well as credit card with credit card (Which i previously owned) i would like to know how this credit card got under my name without me signing off any forms/documents in the first place.

                              What is more is i am being asked to pay inr 1769.14 without me receiving any document/physical card from icici in the recent times. I do not have any active bank account or credit card with icici and i never requested icici to give me a card in the recent times. After closure of my services with icici, we have not been in touch through any channel or medium through which i had requested to re-issue/issue a credit card in recent times.

                              Moreover the steps mentioned in the email to get in touch with customer care is utter rubbish since it is not at all according to how their ivr actually functions. I have dropped a complaint at www.icicibank.com but have not received any response yet. My email id is dev. [protected]@gmail.com and my contact number is [protected]. Please get this sorted since not even receiving a cedit card when i never asked for it and getting a charge inr 1769.14 is not acceptable and it's responsibility will not be borne by me.
                              +1 photos
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 16, 2020
                              ICICI Bank Customer Care's response
                              Dear Devjit Banerjee,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                D
                                Devendra Didwaniya
                                Jun 13, 2020
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                                Resolved

                                Address: Pune

                                I have been charged for demat account in the month of march & feb 2020 in spite of already deactivating the demat account.
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ov2r) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  G
                                  GpNoor
                                  Jun 13, 2020
                                  Resolved
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                                  Resolved

                                  Hello i am gurinder pal singh. I am a customer of icici bank, my issue is that this bank deduct ecs charges continuously when i am
                                  Update my
                                  Account
                                  Balance why this.
                                  They told me
                                  That i have any emi pending or so.
                                  But i don't have any loan on my name they just harass me and i an totally disappointed.
                                  +1 photos
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Ajay Kr Sharma
                                    Jun 13, 2020
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                                    Address: ICICI TOWER, BANDRA KURLA COMPLEX, MUMBAI-400051

                                    Dear sir,

                                    I (Ajay kumar sharma) have above captioned subject bonds with me. I have not the information where should i contact to redeem these bonds. Please provide the contact detail and email id so that i may know how to proceed to redeem these bonds.

                                    Regards,
                                    Ajay kumar sharma
                                    M [protected], [protected]
                                    Email id : [protected]@gmail.com
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Ajay Kr Sharma
                                      Jun 13, 2020
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                                      Address: ICICI TOWER, BANDRA KURTA COMPLEX, MUMBAI 400051

                                      Dear sir,

                                      I (Ajay kumar sharma) have subject captioned bond with me i am not able to know where to contact to redeemed these bonds.

                                      Please provide the information of contact number and email id so that i am contact there to know the process to redeem these bonds.

                                      Regards,
                                      Ajay kumar sharma
                                      M-[protected], [protected]
                                      Email : [protected]@gmail.com
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Jus8in
                                        Jun 12, 2020
                                        Resolved
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                                        Resolved

                                        Address: Justin John

                                        I got a message when attempting an online transaction saying, your card/login has been blocked for online transactions by verified visa merchants.
                                        +1 photos
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ozut) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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