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Updated: Dec 13, 2025
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D
DTR
from Chennai, Tamil Nadu
Jun 17, 2020
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Hi,
I have icici credit card from past 12 years, have opted for auto debit for my icici credit cards with my icici savings account on 12th june 2020 of the card due got paid other got failed due to insufficient funds. Related to this failed transaction i have not been notified either from credit card nor from savings account. But i have been charged 650/- as auto debit failure for around 5k outstanding due. On top of this they charged late pay fee 590/- as well.

This is not at all acceptable, on 16th june i verified and realized of pending due and cleared immediately. Nextday have contacted customer care requested for reversal of the charges. They denied saying its as per t&c. But while opting autodebit i dont have any t&c.

Kindly do the needful.
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2020
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pe1p) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Amit.cc.kumar
    Jun 17, 2020
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    Am an icici bank customer. Today 17-06-20 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

    Thanks & regards,
    Amit kumar
    Mb-[protected]
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pe1u) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Srinivas217
      Jun 17, 2020
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      Name: r. Sreenivasan,
      Credit card no/account no: ending with 0004,
      Date opened: 09/04/2018, date closed:31/05/2020 last payment date: 30/04/2020, amount closed: 73, 163
      I was settled my credit card amount, since i did not get my noc and my cibil score also low due to this problem. So, kindly send my noc as soon as possible. (Need most urgent) kindly do the needful.
      ICICI Bank customer support has been notified about the posted complaint.
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      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pe2i) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        showrireddy
        Jun 17, 2020
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        Resolved

        I canceled order from amazon and refund got approved on 06/14. But i didn't receive the amount in my bank account. The refund reference number is #[protected].
        +2 photos
        Jun 17, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pe22) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pe22) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Aditi_arora777
          Jun 17, 2020
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          My icici account was debited rs.1899/- on 15 th june with transaction mark as
          Iin/i-debit/s. I haven't authorized the transaction in any way. Please resolve this issue. I want my money back, as soon as possible.
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pe2o) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            R
            Ritvik Thareja
            Jun 16, 2020
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            I transferred some amount from my PAYTM account and suddenly I got a notification that bank is charging some amount as posdec charge. At first, I was like it’s not that big amount, but after that they started charging subsequently and on the same day my bank balance was zero. I called CUSTOMER CARE and they were like, PLEASE CALL us tomorrow, their is a different team for this particular issue and I was like what the ### is happening with me.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 17, 2020
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pe2b) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Shalini2506
              Jun 16, 2020
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              On 15th June 2020, I woke up and saw this msg that 1899 rs have been debuted from my account and there is no explanation why it was done.
              It was done under SI ONEAST
              +1 photos
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pe2z) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Archit_Sharma
                Jun 16, 2020
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                I am trying to buy a laptop from lenovo store. Transaction failed and message showed that the transaction was withheld due to security reasons.

                The online service care is also horrible. The cut the call after saying ki wait for 5 minutes and dont call back. I need to do this transaction urgently
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Archit Sharma,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0padu) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  ak 1007
                  Jun 16, 2020
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                  Address: Maharashtra, Mumbai, Kalyan east 421306, lokgram

                  I have kept the minimum balance in my zero balance account for the payment of sip but the bank charges money with the name of nach_ad_rtn_charg_ and charges money please help me with this issue. Why the bank is charging money from my account without informing me
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pado) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    shalini Pratheek
                    Jun 16, 2020
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                    I am shalini 826.00rs has been deducted from my account as dp chgs till apr 20

                    I have never activated and used my demat account till now there was no prior notice i have not received any deductions message to my mobile i need my money back immediately

                    I have not received proper response nor the issue is resolved kindly look into it asap

                    Thanks
                    Shalini
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p8rh) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Dear Shalini Pratheek,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pad3) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Mohammed Nomaan
                      Jun 16, 2020
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                      Hi icici bank deducted 1899rs from my account under transaction details iin/debit / oneast i never tell them that i wanted any such services such a fraud. And seriously icici shame on you you deduct the amount without my permission without my concern. I wanted that money back asap. And i am closing down my account from your bank such a terrible services.

                      [protected] please check the account
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p8rm) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Mohammed Nomaan
                        Jun 16, 2020
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                        Address: house no 573/3 H.A.R. colony chardarwaja jaipur 302002

                        Hi icici bank deducted 1899rs from my account under transaction details iin/debit / oneast i never tell them that i wanted any such services such a fraud. And seriously icici shame on you you deduct the amount without my permission without my concern. I wanted that money back asap. And i am closing down my account from your bank such a terrible services.
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Mohammed Nomaan,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pacv) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          Raghu Bhupathiraju
                          Jun 16, 2020
                          Resolved
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                          Resolved

                          I tried to transfer some money to other bank account through neft and in the end of the procedure it asked me to enter grid values, which i did correctly but for some stupid reason it was showing me this msg "your grid card authentication has been disabled, call our 24 hour customer care centre and ask to enable grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried calling 24hour customer care center which is totally useless in this regard as no real person picks but a stupid automated system. It's been a week and i am not able to make online purchases/transactions. If my problem is not solved soon then i will be forced to close my icici a/c no[protected] and post a gloomy review on how lame icici online services can be. Pathetic support icici.
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 16, 2020
                          ICICI Bank Customer Care's response                           Dear Raghu Bhupathiraju,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pacs) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            rencelvin
                            Jun 15, 2020
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                            I just checked my saving accounts balance in icici bank and it is showing a negative balance of -48233.4, what can be done to clear it up? I don't even see a clear reason for this.
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p8rs) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Dear Customer,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pack) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              J
                              Jialal2020
                              Jun 15, 2020
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                              Address: ICICI BANK LTD. SCO 14-15-16, SDA COMPLEX, KASUMPTI HIMACHAL PRADESH SHIMLA 171009

                              Forced transaction: on 15/06/2020 as per following details
                              Rs 1899 is being deducted by oneast without my confirmation.
                              Please get it stopped and return money.
                              Date of transaction:15/06/2020
                              Details of transactions as reflected in the bank statement is as given below.
                              +1 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pach) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                AbulKalamAzad1
                                Jun 15, 2020
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                                Resolved

                                I have received an International transaction that is yet to be credited into my account even after 2 weeks. The branch in Kalpetta is not offering any proper solution or action steps. Even after I shared the transaction details, they didn't provide me proper direction. Instead, they ask me to contact the customer service, a number that never works. Even after calling several times, there is no response from the customer service. Further, they asked me to hold, while money is deducted for making that call. Very poor service, especially from the Kaleptta, Wayanad Branch.
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 16, 2020
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pac9) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  T
                                  Tammana Kushawaha
                                  Jun 15, 2020
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                                  Address: Faridabad

                                  A purchase of inr 1, 399.00 has been made using your debit card linked to icici bank account xx170 on 15-jun-20. Info: iin*i-debit*si.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Tammana Kushawaha,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3qb) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Reply
                                  Dear Tammana Kushawaha,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3qb) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Sachinmandal
                                    Jun 15, 2020
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                                    As i have gone through my transactions i came to know that the charges of rs. 206.50 got deducted from my account

                                    Customer id :[protected]
                                    Hi team,

                                    I am sachin.
                                    I have complained about icici bank.
                                    As i have gone through my transactions i came to know that the charges of rs. 206.50 got deducted from my account as the statement says dmc/in[protected] dp chgs till m apr-20 on april 28, 2020 and the same is escalated last week.

                                    I have neither subscribed nor use any demat account till now.
                                    I would...
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                                    S
                                    Shrikant Chauhan
                                    Jun 15, 2020
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                                    Address: bodhale nagar nashik

                                    Hi my name is shrikant chauhan. My account in icici bank, nashik. Account no.[protected]. Today 15/06/.20 a transaction done of 1200 rs. I want clarification. Plz suggest
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Shrikant Chauhan,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3n) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      D
                                      D Sarkar
                                      from Mumbai, Maharashtra
                                      Jun 15, 2020
                                      Resolved
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                                      Resolved

                                      Address: ICICI Bank, Welhome Anjar Branch

                                      Unauthorised deduction of rs 1899.00 on dt 15.06.2020 mentioning : iin/i-debit/si oneast /[protected]/016.

                                      This is totally unauthorised and comes under fraud.

                                      Pl refund immediately.
                                      Jun 16, 2020
                                      Complaint marked as Resolved 
                                      Complaint still pending. After complaint, one ohone call received asking Card No, CVV, PIN etc. This is again one type of Fraud.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      View replies
                                      How employees of ICICI Bank is doing such type of Fraud.

                                      Without resolving the Complaint, mentioned as RESOLVED.

                                      Again FRAUD.
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