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ICICI Bank Complaints & Reviews

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Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 359

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S
Shwetha Kn
Jun 25, 2020
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Address: Shwetha K N, Sri Sharada Nilaya,3rd cross gowripet, kolar

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 23th june, 2020. Could you please assist me regarding this. Please find the attachment regarding the same.
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfy1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dear Consumer,

We are really sorry for the inconvenience being caused to you. Kindly share your contact details with us. So our executive will reach you shortly.
Or you can write on [protected]@gmail.com

Regards,
Team Support
+91-[protected]
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    VivekSDJ
    Jun 25, 2020
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    Address: Icici bank Samta colony raipur

    I had asked to open a 6 month fd (Which was on monthly payout and would be auto renewable for 2 months after mature date at 7.5% interest rate) of 8000000/- at choubey colony branch in raipur. The executive at the branch ms. Anjali rathod had asked me to sign on the form and that she will fill the remaining details. She opened a 2 year fd without my consent. Now after 1 year 2 months when i want to make a withdrawal they are saying they will only pay 4.75% (I. E. The current interest on fd between 1-2 years and also deduct a 1% penalty from that) so total 3.75% for the entire period. The only proof i have of this is word of mouth and the form that has been filled by the executive herself.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg3m) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Anisha Shetty
      Jun 25, 2020
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      I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 25th july 2020. Could you please assist me regarding this. Please find the attachment regarding the
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 25, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Dear Consumer,

      We are really sorry for the inconvenience being caused to you. Kindly share your contact details with us. So our executive will reach you shortly.
      Or you can write on [protected]@gmail.com

      Regards,
      Team Support
      +91-[protected]
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        S
        Sai Prasad Revuru
        Jun 25, 2020
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        Address: Warasiguda

        Hi,

        I am sai prasad. I am using icici bank since 4-5 years. Mah i know the reason why my money (589.24) has been deducted from my account? With out a simple intimation?

        I am seeing in the app as charges for "nach_ad_rtn_chrg~tpslsip"

        Will you please refund my money back asap.

        Thanks and regards,
        Sai prasad revuru.
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 25, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg0p) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Aneesh C.M
          from Alappuzha, Kerala
          Jun 25, 2020
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          Address: m g square .padma

          Respected sir
          Myself
          Aneesh c m

          I am having savings account with icici bank and i already activated insta alerts like sms and mail.. But without any prior information or alert icici bank deducted rs 590... 19 times from my account when i am checking my account statement it was showing nach_ad_rtn_chrg_adbldesk... While i am contactimg bank people they cant know the exact reason. So kindly help me to get my money refund... As i am a stroke patient i am in a pathetic. This money i had kept in ml financial crises.. Actually i had kept this money for my medical emergencies... So kindly refund my money as soon as possible..
          Nac
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qggn) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Hii bro. I’m in the same situation. Is this issue resolved?
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            V
            VamsyMohan
            from Thiruvananthapuram, Kerala
            Jun 25, 2020
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            1 25/06/2020 nach_ad_rtn_chrg~lic~07may20~4d13e56~648 dr. 538.54
            2 23/06/2020 nach_ad_rtn_chrg~lic~07may20~4d13e56~648 dr. 51.46

            Why my amount was deducted under this following statements. Why i am getting all charges from my account?
            I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~lic".
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfz8) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              anibhadra
              Jun 25, 2020
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              After paying also credit card due amount lien not been removed. Calling customer service is not helpful. No proper answer recvd. Just waist of money as these are chargeable call. Almost one week now i am following
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg16) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Vinoth Kumar21
                Jun 25, 2020
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                Even after sending email how you can debit my premium amount xxxxx to my icici account

                There is bounce charge amount 590 two time so total 1180

                Really its stupidity things what you done even after sending email this kind of nonsense you have been done

                Nach_ad_rtn_chrg~tpslsip~14may20 this is the return details

                Nach_ad_rtn_chrg~tpslsip~04may20~644f350~[protected]

                I need justice or please return my primum amount what i paid till date
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg2e) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  srija.2511
                  Jun 25, 2020
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                  Hi, i just received a messege that your nach mandate for ava lifestyle products and services has been set up on 23rd june. I had applied for a credit card 14-15 days earlier, but i don't know if it's regarding the same or not, moreover i dnt know anything about ava lifestyle nach mandate.

                  The customer care number is not toll free and is not working!

                  I'm afraid there's could be a fraud. What do i do?
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 25, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg0z) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Miruthula Ravichandran
                    Jun 24, 2020
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                    Hi,

                    During the covid situation, rbi mentioned about not charging anything with ecsrtnchgs charge, thought my account has money and its still charged with 590. Please do the needful.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qg0e) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      sam_mys
                      from Powai, Maharashtra
                      Jun 24, 2020
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                      No communication about status of ashirwad deep discount bond. No channel to communicate with company.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfz5) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Anu Aneesh
                        Jun 24, 2020
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                        Dear sir,

                        On 23.6.2020 and 24.6.2020 your bank deducted wrong charges from account for 19 (Nineteen) times. Exact amount is 11210 rupees (590*19). I kept money in my account for my medical expenses. I am a stroke patient.in mobile application it shows some nach_ ad_ rtn _chrg~adbldesk. Please help me to return my hard earned money. Please do the needful as early as possible.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfwx) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sahil mittal co
                          Jun 24, 2020
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                          Resolved

                          Address: Panipat main branch

                          Dear team

                          Our query is that i have contact with branch.
                          But no positive response from your team.
                          In my bank account - ecs charges has been charged multiple times. It is because of bajaj finance who represents it but bank should not charge its multiple times. As i am facing difficulty of financial condition in this covd 19. As my salary is not credited at correct time. I know its my fault but i am old customer of your bank. Please refund this time the ecs charges amount and it will not repeat again.

                          Please do the needful as soon as possible.

                          I am marking you mail. I hope you understand the situation otherwise i have to go with rbi.

                          Bank account details[protected]
                          Name - shabana
                          Mobile no-[protected], [protected]
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qfx7) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Shradha Pandit
                            Jun 24, 2020
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                            Resolved

                            not receiving otp on registered mobile number

                            I am unable to receive the otp on my registered mobile number. I however receive the email regarding otp generation but no message.

                            Icici customer care suggested me to talk to the network provider, which i did and they mentioned that everything is working correct at their end. Also i am receiving messages from other sources. When i perform fund transfer to an already added payee, the message for debit is received by me. It...
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                            gyalexy
                            from Ranaghat, West Bengal
                            Jun 24, 2020
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                            Address: Bhubaneswar, Odisha. Main branch, janpath

                            Dear concern,
                            I am gautam kumar swain having savings account as also credit with icicibank from last 4 years, as a loyal customer not delay to pay any payments from last 4 years.
                            Due to corona i request to bank through phone banking about stop my ecs for all sip, but they can't help me so i drown all amount from my account. Which was necessary for at that time, but today (24th june) bank was deducted 590 rupes for ecs bounce charges from my account. I request on toll free no to refund my money, here is the problem not from my side but customer support office denied for that.
                            I need my deducted money back on my account as an urgent basis, it's my hardcore money. With out any mistake i can't lose my money at all.
                            Please help for refund my money.
                            Screenshort attached for your reference.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 25, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Jun 28, 2020
                            Updated by gyalexy
                            Dear Concern,
                            Still not received any call from your side as also no updates?
                            I need my money back.
                            Jul 02, 2020
                            Updated by gyalexy
                            Not responding still now from ICICIBANK.
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                              A
                              ambur Ravi kumar
                              Jun 24, 2020
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                              Resolved

                              I have been charges without unnecessary charges rs. 526
                              A/c[protected]
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                gurmeet battan
                                Jun 24, 2020
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                                Address: mantri alpyne

                                ON June 23 - rs 590 has been debited from account so far towards nach_ad_rtn_chrg without my consent and without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with the icici bank.
                                What is this transaction purpose?

                                I want a strong reply from your side dear icici bank.
                                Mb [protected]
                                Email id : [protected]@gmail.com
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qbci) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Dear Gurmeet Battan,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qbci) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Anupamkumar.j2ee
                                  Jun 24, 2020
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                                  Resolved

                                  Address: Boaring road Patna

                                  Respected sir,

                                  My name is anupam kumar 23 jun 2020 590 rupees has been deducted from my account in the name of nach_ad_rtn_chrg~iprumo~26may20~06202c4~ without any notification. I was emergency and when i was going to make a payment then the amount was not there.
                                  What is this transaction purpose? Nach_ad_rtn_chrg~iprumo~26may20~06202c4~

                                  I want a strong reply from your side dear icici bank.
                                  Please return my debit money asap.
                                  My email id is anupamkumar. [protected]@gmail.com
                                  Kindly give me fast reply asap.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qbd9) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0qbd9) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    sanchit655
                                    Jun 24, 2020
                                    Jul 15, 2023
                                    This thread was updated on Jul 15, 2023
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                                    Resolved

                                    amount deducted from my current account rs. 590 (nach_ad_rtn_chrg~adbldesk~11may20~37436f)

                                    An amount deducted from my bank account named undermentioned
                                    Vishal services
                                    Ac[protected]
                                    Ifsc - icic0002479

                                    Rs 590 has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk~11may20~37436f.

                                    Let me know why you charging this amount from my account. What this is charge for?
                                    I am maintaining my monthly limit above 10000 then how could you charge
                                    .br...
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                                    Swatantra Shrivastav
                                    Jun 23, 2020
                                    Resolved
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                                    Resolved

                                    Dear Sir / Madam,

                                    Hope you are doing great,

                                    My swatantra shrivastav having issue of outstanding, my total outstanding was shown in month of March 2020 was 38000/ and after that no transaction is done with card.

                                    Card holder Name: Sagun Shrivastav
                                    Mobile No: [protected]

                                    Against 38000 / I have paid RS-14800 in consecutive three month, I have paid higher amt then the the Minimum payable amt in a month before due date but fines charges are imposed on me why?

                                    Paid Amt is not adjusted against overall due why ?

                                    Calling in your customer care simple answer they are giving sir our system is down we are transferring your call and post call disconnected.
                                    Were should we raise our complaint who is responsible for the same, we do understand that we all are passing through difficult time.

                                    Please let me who will going to resolve if there is no one let me know then I will brought such misappropriate conduct with Consumer court, this is not threat this is just mercy appeal.

                                    In past also I have blocked the card because of same issue.

                                    Awaiting to hear positive response from you.
                                    There is undefined category for complain in drop down, appropriate downdown not accepting.

                                    Please connect me on [protected]

                                    Regards
                                    Swatantra Shrivastav
                                    Aug 10, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 02, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Swatantra Shrivastav,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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