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3.3
Updated: Jun 13, 2026
Complaints 23783
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14308
Unresolved
9475
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ICICI Bank reviews & complaints page 362

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A
Archit_Sharma
Jun 16, 2020
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I am trying to buy a laptop from lenovo store. Transaction failed and message showed that the transaction was withheld due to security reasons.

The online service care is also horrible. The cut the call after saying ki wait for 5 minutes and dont call back. I need to do this transaction urgently
ICICI Bank customer support has been notified about the posted complaint.
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Dear Archit Sharma,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0padu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    ak 1007
    Jun 16, 2020
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    Address: Maharashtra, Mumbai, Kalyan east 421306, lokgram

    I have kept the minimum balance in my zero balance account for the payment of sip but the bank charges money with the name of nach_ad_rtn_charg_ and charges money please help me with this issue. Why the bank is charging money from my account without informing me
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pado) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      shalini Pratheek
      Jun 16, 2020
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      I am shalini 826.00rs has been deducted from my account as dp chgs till apr 20

      I have never activated and used my demat account till now there was no prior notice i have not received any deductions message to my mobile i need my money back immediately

      I have not received proper response nor the issue is resolved kindly look into it asap

      Thanks
      Shalini
      ICICI Bank customer support has been notified about the posted complaint.
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      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p8rh) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      Dear Shalini Pratheek,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pad3) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Mohammed Nomaan
        Jun 16, 2020
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        Hi icici bank deducted 1899rs from my account under transaction details iin/debit / oneast i never tell them that i wanted any such services such a fraud. And seriously icici shame on you you deduct the amount without my permission without my concern. I wanted that money back asap. And i am closing down my account from your bank such a terrible services.

        [protected] please check the account
        ICICI Bank customer support has been notified about the posted complaint.
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        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p8rm) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          Mohammed Nomaan
          Jun 16, 2020
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          Address: house no 573/3 H.A.R. colony chardarwaja jaipur 302002

          Hi icici bank deducted 1899rs from my account under transaction details iin/debit / oneast i never tell them that i wanted any such services such a fraud. And seriously icici shame on you you deduct the amount without my permission without my concern. I wanted that money back asap. And i am closing down my account from your bank such a terrible services.
          ICICI Bank customer support has been notified about the posted complaint.
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          Dear Mohammed Nomaan,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pacv) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            R
            Raghu Bhupathiraju
            Jun 16, 2020
            Resolved
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            Resolved

            I tried to transfer some money to other bank account through neft and in the end of the procedure it asked me to enter grid values, which i did correctly but for some stupid reason it was showing me this msg "your grid card authentication has been disabled, call our 24 hour customer care centre and ask to enable grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried calling 24hour customer care center which is totally useless in this regard as no real person picks but a stupid automated system. It's been a week and i am not able to make online purchases/transactions. If my problem is not solved soon then i will be forced to close my icici a/c no[protected] and post a gloomy review on how lame icici online services can be. Pathetic support icici.
            Aug 11, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 16, 2020
            ICICI Bank Customer Care's response             Dear Raghu Bhupathiraju,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pacs) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              rencelvin
              Jun 15, 2020
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              I just checked my saving accounts balance in icici bank and it is showing a negative balance of -48233.4, what can be done to clear it up? I don't even see a clear reason for this.
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p8rs) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Reply
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pack) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                J
                Jialal2020
                Jun 15, 2020
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                Address: ICICI BANK LTD. SCO 14-15-16, SDA COMPLEX, KASUMPTI HIMACHAL PRADESH SHIMLA 171009

                Forced transaction: on 15/06/2020 as per following details
                Rs 1899 is being deducted by oneast without my confirmation.
                Please get it stopped and return money.
                Date of transaction:15/06/2020
                Details of transactions as reflected in the bank statement is as given below.
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pach) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  AbulKalamAzad1
                  Jun 15, 2020
                  Resolved
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                  Resolved

                  I have received an International transaction that is yet to be credited into my account even after 2 weeks. The branch in Kalpetta is not offering any proper solution or action steps. Even after I shared the transaction details, they didn't provide me proper direction. Instead, they ask me to contact the customer service, a number that never works. Even after calling several times, there is no response from the customer service. Further, they asked me to hold, while money is deducted for making that call. Very poor service, especially from the Kaleptta, Wayanad Branch.
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 16, 2020
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0pac9) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    T
                    Tammana Kushawaha
                    Jun 15, 2020
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                    Address: Faridabad

                    A purchase of inr 1, 399.00 has been made using your debit card linked to icici bank account xx170 on 15-jun-20. Info: iin*i-debit*si.
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Tammana Kushawaha,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3qb) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Dear Tammana Kushawaha,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3qb) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Sachinmandal
                      Jun 15, 2020
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                      As i have gone through my transactions i came to know that the charges of rs. 206.50 got deducted from my account

                      Customer id :[protected]
                      Hi team,

                      I am sachin.
                      I have complained about icici bank.
                      As i have gone through my transactions i came to know that the charges of rs. 206.50 got deducted from my account as the statement says dmc/in[protected] dp chgs till m apr-20 on april 28, 2020 and the same is escalated last week.

                      I have neither subscribed nor use any demat account till now.
                      I would...
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                      S
                      Shrikant Chauhan
                      Jun 15, 2020
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                      Address: bodhale nagar nashik

                      Hi my name is shrikant chauhan. My account in icici bank, nashik. Account no.[protected]. Today 15/06/.20 a transaction done of 1200 rs. I want clarification. Plz suggest
                      ICICI Bank customer support has been notified about the posted complaint.
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                      Dear Shrikant Chauhan,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3n) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        D
                        D Sarkar
                        from Mumbai, Maharashtra
                        Jun 15, 2020
                        Resolved
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                        Resolved

                        Address: ICICI Bank, Welhome Anjar Branch

                        Unauthorised deduction of rs 1899.00 on dt 15.06.2020 mentioning : iin/i-debit/si oneast /[protected]/016.

                        This is totally unauthorised and comes under fraud.

                        Pl refund immediately.
                        Jun 16, 2020
                        Complaint marked as Resolved 
                        Complaint still pending. After complaint, one ohone call received asking Card No, CVV, PIN etc. This is again one type of Fraud.
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        How employees of ICICI Bank is doing such type of Fraud.

                        Without resolving the Complaint, mentioned as RESOLVED.

                        Again FRAUD.
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                          D
                          D Sarkar
                          from Mumbai, Maharashtra
                          Jun 15, 2020
                          Resolved
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                          Resolved

                          Address: Welhome, Anjar , Gujarat 370110

                          Icici babk deducted unauthorisedly from my account rs 1899.00 on dt 15.06.2020 mentioning as "iin/i-debit/si oneast /[protected]/016".

                          Pl resolve and refund the amount.
                          Jun 16, 2020
                          Complaint marked as Resolved 
                          Complaint still pending.
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear D Sarkar,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3m0) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            manish9534
                            Jun 15, 2020
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                            Dear sir,
                            My name is manish kumar,
                            My a/c o. Is[protected]
                            My lien mark amount is 2300
                            What is this.
                            I have a loan 53000...,
                            My loan a/c no. Is lplhixx31821
                            And i deposite money rs 1261.00
                            I has pay april and june month but i dues emi may month
                            But my lien mark amount is 3500+.
                            How?
                            Please remove lien mark.
                            Thank you
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Manish Kumar,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3ke) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              SANDEEP CHIKHALE
                              Jun 15, 2020
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                              My icici account was debited rs. 1899/- on 15 june 2020 with transaction remark as
                              Iin/i-debit/si oneast /[protected]/0#/

                              Please resolve the issue and get me my money back. Without my permission how can you deduct money from me?
                              This is the worst behavior.

                              Please deactivate the one east plan and refund my money back.
                              If not i will close my account.
                              Expecting instant reply to this.
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear SANDEEP CHIKHALE,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Sachin Mahendra Gaikwad
                                Jun 15, 2020
                                Resolved
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                                Resolved

                                Hi,
                                Recently i have received message from team one assist icici bank saying that

                                "hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1899 will be charged on your icici bank account as applicable - team oneassist"

                                And today the amount 1899 has benn deducted from my account

                                I don't even know when this got activated, and i think this people might have deducted same amount even last year also without my notice.
                                I request the one assist team to deactivate this immediately and refund my amount asap

                                My icici a/c is : xx6171

                                Regards,
                                Sachin gaikwad
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 15, 2020
                                ICICI Bank Customer Care's response                                 Dear Sachin Gaikwad,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3ov) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                View replies
                                Recently i have received message from team one assist icici bank saying that

                                "hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1899 will be charged on your icici bank account as applicable - team oneassist"
                                I don't want to renew this plan. Even last year also I requested the bank the deactivate this plan.

                                Regards,
                                Muskan Patidar
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                                  A
                                  Arup Jyoti Talukdar
                                  Jun 15, 2020
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                                  Address: Ghy

                                  Why is my money repeatedly cut...
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    L
                                    Lavanya Luma
                                    Jun 15, 2020
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                                    Hi,

                                    I have been debited 1899rs/- from my account for oneast. It has been debited without my approval.

                                    Please return back my money.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3n1) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Shraddha Shisode
                                      from Delhi, Delhi
                                      Jun 15, 2020
                                      Resolved
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                                      Resolved

                                      Address: Survey No- 207/2/1/4A/1 Kaspate Wasti, Fortune Business Center Maharashtra Pincode - 411057,Pune-Wakad.

                                      I have got message that txn of inr 1, 899.00 done on account xxxxx on 15-jun-20. Info: iin*i-debit*si.

                                      What it means?
                                      I have not made any above transaction and still my amount has been deducted fraudulently without my permission... Its a very arrogant and unhealthy behavior
                                      Please resolve this issue asap and credit my money back. Otherwise i have to take strong action.
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0p3lh) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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