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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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R
ramesh devulapalli
Jun 1, 2020
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The amount of 4200 has been deducted from my account on 30/5/2020 showing as nach_ad_rtn_chrg bajajfin. I have not given any authority to bajaj to deduct except loan amount. Please resolve this. Please make sure that i get my refund back.
ICICI Bank customer support has been notified about the posted complaint.
Dear Ramesh Devulapalli,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n34p) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    iamadi09
    Jun 1, 2020
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    I did not received any debit instructions and an amount of 590 was debited from my account, and when i contacted customer care they are saying that it's sip charges but i couldn't take any sip facilities, i need that amount to be refunded asap
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n34z) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Shameem tvm
      Jun 1, 2020
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      Address: Olippinkara Pachaloor Thiruvananthapuram

      I am applying a home loan through online in 13/5/2020 but didnt get any infomation about the loan. My loan application no [protected] name - muhammed shamim a
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n1l9) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        J
        Jatin12walia
        Jun 1, 2020
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        [protected] NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c 780a54~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c 5643ab~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c 264625~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b 9614d4~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b 8f00c6~4K8CDD[protected]-2020 NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b 0bd5d8~4K8CDD23 590
        Why was my amount deducted under the following statements. Why am I getting all charges from my account? I asked about bajaj finserv and told me they were authorized to deduct only the loan amount, not any other charges. So, I moved to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it automatically hung up.
        I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

        Please stop all these. and i want my money back

        regards, jatin walia
        Aug 8, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 08, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n36a) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          G
          from Delhi, Delhi
          Jun 1, 2020
          Apr 23, 2025
          This thread was updated on Apr 23, 2025
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          Dear sir,

          I have taken credit card number [protected] from icici bank on 2007 the credit limit is 10000 on 2010 i have closed my credit card account till date my credit card account shows high credit amount rs.981440 how this is possible my credit card limit is 10 thousand and high credit shows 981440 please do the needful in this matter.

          Regards
          Girish n sawant
          Contact number [protected]
          +1 photos
          May 11, 2025
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 08, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n36k) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            J
            Jeetendra Nath Jha
            from Noida, Uttar Pradesh
            May 31, 2020
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            Hi,

            Charge name: NACH_AD_RTN_CHRG~BAJAJFIN

            A "NACH_AD_RTN_CHRG" amount 590-590 has beed deducted from my account on 30-May-2020. At the time of loan selling the bajaj finserv employee said that except interest no charge is applicable on the loan but after taking loan bajaj behaves differently, last time bajaj deducted annual maintenance charge and this time above charge, why bajaj lied when i took the loan ? This is not good behaviour of any company. Please resolve my issue, i am fed-up from Bajajfinserv, bajaj apply charges on their own convenience and do whatever they want in my account for example bajajfinserv activated moratorium in march and deactivated in may automatically without my permission.

            Kindly resolve my issue.

            Thanks and Regards,
            Jeetendra Nath Jha
            [protected]
            Aug 5, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 08, 2020
            ICICI Bank Customer Care's response
            Dear Jeetendra Nath Jha,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              G
              Glori D
              May 31, 2020
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              Icici bank debited 590 amount from my account 3 times on 29th may 2020. Every 2nd day of month, the 3334rs will get debit for bajaj finserv emi. April month because of corona problem i didn't have sufficient balance in my account. For that bank deducted 1770rs from my account without any intimation to me. Can you tell why they have deducted a 590 amount 3 times?
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n1li) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Rajiv Silvester
                May 31, 2020
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                I have been deducted unnecessarily rs.3540 claiming the below charges

                590.00
                [protected]
                Nach_ad_rtn_chrg~tpslsip~03apr20~b1ee6d7
                590.00
                [protected]
                Nach_ad_rtn_chrg~tpslsip~07apr20~a588d0b
                590.00
                [protected]
                Nach_ad_rtn_chrg~tpslsip~07apr20~a588d15
                590.00
                [protected]
                Nach_ad_rtn_chrg~tpslsip~09apr20~9e68e52
                +1 photos
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                May 31, 2020
                Updated by Rajiv Silvester
                Please refund ASA0
                Verified Support
                Jun 01, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0mxbh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  Harish Guptha
                  from Mumbai, Maharashtra
                  May 30, 2020
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                  Address: Kphb, HYderabad

                  Hi,

                  your Execuitves are Harrassing continously for payment. Even though i got time from banking people itself.

                  Executive Name : Sreekanth (Hyderabad)

                  Even though Governament has Kept Moratorium till August 2020.

                  what the hell is happening with these Executives.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Harish Guptha,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0mx7q) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Alok Mitra
                    from Gurgaon, Haryana
                    May 30, 2020
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                    Address: H. No. 112, C-3, Phase-4, Aya Nagar, New Delhi-110047

                    I have received a bill payment notification in my registered email for rs.1377.76 for idea cellular which is wrongly paid twice. The last month's amount also added in the current month, i. E., may 2020. Please clarify me.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      Santhosh KG
                      May 30, 2020
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                      Hi on 29th may my icici bqnk account with a/c no[protected] was debited rs 590 two times and rs 74.86 onetime with transaction name nach_ad_rtn_chrg~bajajfin
                      In this time of covid-19 i am not able to contact nor icici bank or bajaj finserv. I don't know what i should do now, please help
                      +2 photos
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                        S
                        syed jari
                        from Delhi, Delhi
                        May 30, 2020
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                        Rs. 500 was deducted from my account yesterday, 29 may, 2020 - 11:30 pm. I checked my statement and it mentioned this "dp chgs till apr-20". I googled it up and found out that it an annual charge for using demat account.

                        I don't use this demat account. I never have. Why do you deduct money with no notification. Even during this tough period of covid, you are using such scamming methods to make money. What angers me is that i get no notification whenever you deduct money from my account. Just like how a thief steals money? Is this your way? Fix this and return this money.
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                          S
                          Sairam Sairam
                          May 30, 2020
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                          Address: Asian mall, Uppal

                          Sir iam adupa raghu the amount had been debited from my account with unknowing today the amount of rs511.62/-, rs 590/-, rs 78.38/- i going to complaint my amount had missing from my account i want refund my amount in this critical condition from my salary account amount had been debited lam sending u screen shot of statement please check and solve my problem
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                            A
                            Akshay Bodke
                            May 30, 2020
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                            My account is unnecessary charged with around 3000. It happened multiple times and customer care people are less bothered about the incident happened. Need refund of the following transactions.

                            Nach_ad_rtn_chrg~bldsk~20apr20~86ff840
                            ICICI Bank customer support has been notified about the posted complaint.
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                              U
                              Umesh Ghodke
                              May 30, 2020
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                              Address: mumbai

                              Dear sir, /madam

                              Subject : request for rectification of a wrong debit nach charges of bajaj finance

                              While verifying the monthly statement of my above account for month of may 2020 i find a debit of rupees 590/-.

                              I give below the details on the debit:

                              Date of debit: 30 may 2020 amount: rs590 /-
                              Narration made: nach charges bajaj finace 6april p405so
                              I had taken loan from bajaj finance emi amt is 8755 every month deducted regular but currently situation covid 19 rbi declare to moratorium option on 27 march 2020 all bank and finance company i had send mail to bajaj moratorium my loan and the had confirmation the same my emi april and may added to moratorium they show in my bajaj loan statement in cleary mention holiday emi so however icici bank deducted charges of nach returns in may ac, i had check my ac so no nach present in my ac of bajaj finance of april month and confirm the same with bajaj statement kindly check ur end i m having bajaj statement to attached in this mail to ur reference so however icici bank charge me charges???

                              I have not made any transactions where in such charges is due. There were no such charges ever in my account. Hence i presume that it is an inadvertent error from your side. I request you to kindly verify and rectify the error by re-crediting the amount to the account.

                              I hope you will arrange to do the needful at the earliest.

                              Thanking you,
                              Yours faithfully

                              Umesh ghodake
                              [protected] / [protected]
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                                A
                                Althamash.B
                                May 30, 2020
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                                I tried an online payment of 50, 000 from my icici credit card. Got a sms saying "transaction withheld due to security reasons"
                                Email and phone banking are useless. No one is responding.
                                Please help in resolving this issue.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  G
                                  Globosport
                                  May 30, 2020
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                                  Address: GLOBOSPORT INDIA PRIVATE LIMITED,183/4 KODIGEHALLI, THINDLU MAIN RAOD, VIDYARANYAPUR POST, BENGALURU 560097

                                  Loan against property (Lap) – globosport india private limited

                                  Complaining about bank’s (Icici bank) insistence on foreclosure charges despite giving us serious problems including depositing a security cheque for payment; filing a case against us for return cheque. We gave sufficient notice that we were getting into cash flow squeeze and requested help. Extremely unco-operative and offensive officials of icici bank. We are in the process of selling some of our properties and made the emis up to date plus arranged with another bank to take over the loan outstanding. However, despite turning all the pressure on us including sending representatives to the site and our office, they are insisting upon foreclosure charges. We wish to move away from this bank but do not wish to pay foreclosure charges, they even penalised us severely for delay in payment of 3 emis and our repeated requests to consider not levying penal charges were completely ignored.

                                  The company m/s. Globosport india pvt ltd, directors: mahesh bhupathi & krishna bhupathi.

                                  Borrowed from icici bank

                                  Product: loan against property (Lap.

                                  Loan account numbers:

                                  1. Nhbng[protected] – borrowed rs. 2, 01, 60, 000/- in january 2009 from icici home finance company at 15.25% roi, while the roi on prevailing market condition were 11% for lap loan. Current interest 13.40%. Zero response for repeated requests to reduce rates to prevailing rates.


                                  2. Nhbng[protected] - borrowed rs. 2, 25, 00, 000/- in august 2008 from icici home finance company at 15.75% roi, then prevailing market rate 11% for lap loan. Current rate: 13.90%.


                                  3. Lbbng[protected] – borrowed rs.6, 50, 00, 000/- in september 2016 from icici bank at 10.50% roi. The rate 9.80%


                                  · december 2017 wrote to the regional credit head – m/s. Icici home finance company ltd, requesting restructuring of the 3 loans: explained our cash flow squeeze and plan s to recover.

                                  Asked for moratorium for 18 months before resumption of payments.

                                  No response was received.

                                  · 04rd feb 2018, emailed follow up for “restructuring the loans”. Delivered hard copy. No response. 09th march 2018, spoke to the regional credit head of icici home finance

                                  · 13th march 2018, emailed the regional credit head.

                                  04th april 2018, followed up with other officers of the bank.


                                  · 23rd april first written response: “we are in receipt of your request. We appreciate the concerns and challenges faced, we can’t waive the repayment for any period. Shall revert.


                                  · no solution provided despite us having paid over rs.6.37 crores of interest payment.

                                  · received mail: there cannot be any discounted settlement. Please clear the emi’s pending on priority.

                                  · mail informing “loan has been identified as a threat to being categorized as a 'non performing asset”.

                                  07th august 2018 debt service management group visited asked for plan of for payments by 10th aug.

                                  · 13th august 2018 mahesh bhupathi wrote requesting restructuring. No response.

                                  · 11th september 2018 debt service team reminder for the outstanding emi payment.

                                  · we sold many of our assets, encashed ilife insurance and sold shares to avoid labelled npa.

                                  · 15th october 2018 debt service team reminder.

                                  · 21st november 2018, zonal debt manager – mortgages visited our office.

                                  · 22nd november 2018 spoke to zonal head. Requested rate reduction on all loans to 9.60

                                  · 23rd november 2018 zonal debt manager tenure extension & rate reduction to 9.6% not possible.

                                  · november 2018 deposited “security cheque” of rs.67, 20, 000/- for payment without advising us.

                                  · did not inform us that cheque bounced.

                                  · file a case against us under section 138 of negotiable instrument act.

                                  · we received the notice from court asking our director to appear on 08th april 2019 before the xiv additional small causes judge, bangalore city.


                                  · 02nd august 2019, sold propery & paid rs.67, 20, 000/-


                                  · property sales have enabled us to pay regularly. Interest rate not reduced.


                                  · requested repeatedly to allow us to repay in full without their “foreclosure charges” of 4% + gst.


                                  · repeated instant point blank refusal to wave any penalties.

                                  · availed covid moratorium for april & may 2020
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                                    M
                                    Mathechan
                                    May 30, 2020
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                                    Rs 783/- was debited from my account with transaction remarks as in[protected] dp chgs till apr-2
                                    0. I am assuming that the amount was debited for demart account. This had happened last year as well and i had communicated to deactivate the account.
                                    Need clarification on why the amount was debited.
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                                      A
                                      Achal Bhoir
                                      May 30, 2020
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                                      Sip fraud

                                      Address: Pune fatimanagar branch and Palghar branch

                                      I have created sip for six months in (Aditya birla sun life low duration fund) ₹1000 per month using imobile app on 30 december 2019, they replied me start of day as 8-jan-2020 on 30 december 2019, i have received next message on 7-jan-2020 stating that keep my saving account funded atleast 1000₹ minimum for same, next day 8-jan-2020 i have received message as ₹1000 deducted towards sip, and each month 7 and 8 day
                                      I have received...
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                                      Purushoth1
                                      May 30, 2020
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                                      Hi
                                      I have raised this complaint twice on icici complaints and consumer complaints before but icici is not responding. Only response is we shall get back to you and no details are mentioned. Please note that i am going to escalate further if no action will be taken.
                                      Below is the complaint.

                                      My icici account no is (Protected)
                                      I have been charged with unnecessary charges of rs (Nach_ad_rtn_chrg~tpslsip~09apr20~9da136c rs on 29/05/2020.

                                      My name purushothaman
                                      Many times deducted chrg above 900 rs/
                                      Pls refund money
                                      Thanks
                                      Purushothaman.
                                      ICICI Bank customer support has been notified about the posted complaint.
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