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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 365

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J
Jeetendra Nath Jha
from Noida, Uttar Pradesh
May 31, 2020
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Hi,

Charge name: NACH_AD_RTN_CHRG~BAJAJFIN

A "NACH_AD_RTN_CHRG" amount 590-590 has beed deducted from my account on 30-May-2020. At the time of loan selling the bajaj finserv employee said that except interest no charge is applicable on the loan but after taking loan bajaj behaves differently, last time bajaj deducted annual maintenance charge and this time above charge, why bajaj lied when i took the loan ? This is not good behaviour of any company. Please resolve my issue, i am fed-up from Bajajfinserv, bajaj apply charges on their own convenience and do whatever they want in my account for example bajajfinserv activated moratorium in march and deactivated in may automatically without my permission.

Kindly resolve my issue.

Thanks and Regards,
Jeetendra Nath Jha
[protected]
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2020
ICICI Bank Customer Care's response
Dear Jeetendra Nath Jha,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    G
    Glori D
    May 31, 2020
    Resolved
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    Icici bank debited 590 amount from my account 3 times on 29th may 2020. Every 2nd day of month, the 3334rs will get debit for bajaj finserv emi. April month because of corona problem i didn't have sufficient balance in my account. For that bank deducted 1770rs from my account without any intimation to me. Can you tell why they have deducted a 590 amount 3 times?
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n1li) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Rajiv Silvester
      May 31, 2020
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      Resolved

      I have been deducted unnecessarily rs.3540 claiming the below charges

      590.00
      [protected]
      Nach_ad_rtn_chrg~tpslsip~03apr20~b1ee6d7
      590.00
      [protected]
      Nach_ad_rtn_chrg~tpslsip~07apr20~a588d0b
      590.00
      [protected]
      Nach_ad_rtn_chrg~tpslsip~07apr20~a588d15
      590.00
      [protected]
      Nach_ad_rtn_chrg~tpslsip~09apr20~9e68e52
      +1 photos
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      May 31, 2020
      Updated by Rajiv Silvester
      Please refund ASA0
      Verified Support
      Jun 01, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0mxbh) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        H
        Harish Guptha
        from Mumbai, Maharashtra
        May 30, 2020
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        Address: Kphb, HYderabad

        Hi,

        your Execuitves are Harrassing continously for payment. Even though i got time from banking people itself.

        Executive Name : Sreekanth (Hyderabad)

        Even though Governament has Kept Moratorium till August 2020.

        what the hell is happening with these Executives.
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Harish Guptha,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0mx7q) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Alok Mitra
          from Gurgaon, Haryana
          May 30, 2020
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          Address: H. No. 112, C-3, Phase-4, Aya Nagar, New Delhi-110047

          I have received a bill payment notification in my registered email for rs.1377.76 for idea cellular which is wrongly paid twice. The last month's amount also added in the current month, i. E., may 2020. Please clarify me.
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            Santhosh KG
            May 30, 2020
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            Hi on 29th may my icici bqnk account with a/c no[protected] was debited rs 590 two times and rs 74.86 onetime with transaction name nach_ad_rtn_chrg~bajajfin
            In this time of covid-19 i am not able to contact nor icici bank or bajaj finserv. I don't know what i should do now, please help
            +2 photos
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              S
              syed jari
              from Delhi, Delhi
              May 30, 2020
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              Rs. 500 was deducted from my account yesterday, 29 may, 2020 - 11:30 pm. I checked my statement and it mentioned this "dp chgs till apr-20". I googled it up and found out that it an annual charge for using demat account.

              I don't use this demat account. I never have. Why do you deduct money with no notification. Even during this tough period of covid, you are using such scamming methods to make money. What angers me is that i get no notification whenever you deduct money from my account. Just like how a thief steals money? Is this your way? Fix this and return this money.
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                S
                Sairam Sairam
                May 30, 2020
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                Address: Asian mall, Uppal

                Sir iam adupa raghu the amount had been debited from my account with unknowing today the amount of rs511.62/-, rs 590/-, rs 78.38/- i going to complaint my amount had missing from my account i want refund my amount in this critical condition from my salary account amount had been debited lam sending u screen shot of statement please check and solve my problem
                +1 photos
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                  A
                  Akshay Bodke
                  May 30, 2020
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                  My account is unnecessary charged with around 3000. It happened multiple times and customer care people are less bothered about the incident happened. Need refund of the following transactions.

                  Nach_ad_rtn_chrg~bldsk~20apr20~86ff840
                  ICICI Bank customer support has been notified about the posted complaint.
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                    U
                    Umesh Ghodke
                    May 30, 2020
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                    Address: mumbai

                    Dear sir, /madam

                    Subject : request for rectification of a wrong debit nach charges of bajaj finance

                    While verifying the monthly statement of my above account for month of may 2020 i find a debit of rupees 590/-.

                    I give below the details on the debit:

                    Date of debit: 30 may 2020 amount: rs590 /-
                    Narration made: nach charges bajaj finace 6april p405so
                    I had taken loan from bajaj finance emi amt is 8755 every month deducted regular but currently situation covid 19 rbi declare to moratorium option on 27 march 2020 all bank and finance company i had send mail to bajaj moratorium my loan and the had confirmation the same my emi april and may added to moratorium they show in my bajaj loan statement in cleary mention holiday emi so however icici bank deducted charges of nach returns in may ac, i had check my ac so no nach present in my ac of bajaj finance of april month and confirm the same with bajaj statement kindly check ur end i m having bajaj statement to attached in this mail to ur reference so however icici bank charge me charges???

                    I have not made any transactions where in such charges is due. There were no such charges ever in my account. Hence i presume that it is an inadvertent error from your side. I request you to kindly verify and rectify the error by re-crediting the amount to the account.

                    I hope you will arrange to do the needful at the earliest.

                    Thanking you,
                    Yours faithfully

                    Umesh ghodake
                    [protected] / [protected]
                    +3 photos
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                      A
                      Althamash.B
                      May 30, 2020
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                      I tried an online payment of 50, 000 from my icici credit card. Got a sms saying "transaction withheld due to security reasons"
                      Email and phone banking are useless. No one is responding.
                      Please help in resolving this issue.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        G
                        Globosport
                        May 30, 2020
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                        Address: GLOBOSPORT INDIA PRIVATE LIMITED,183/4 KODIGEHALLI, THINDLU MAIN RAOD, VIDYARANYAPUR POST, BENGALURU 560097

                        Loan against property (Lap) – globosport india private limited

                        Complaining about bank’s (Icici bank) insistence on foreclosure charges despite giving us serious problems including depositing a security cheque for payment; filing a case against us for return cheque. We gave sufficient notice that we were getting into cash flow squeeze and requested help. Extremely unco-operative and offensive officials of icici bank. We are in the process of selling some of our properties and made the emis up to date plus arranged with another bank to take over the loan outstanding. However, despite turning all the pressure on us including sending representatives to the site and our office, they are insisting upon foreclosure charges. We wish to move away from this bank but do not wish to pay foreclosure charges, they even penalised us severely for delay in payment of 3 emis and our repeated requests to consider not levying penal charges were completely ignored.

                        The company m/s. Globosport india pvt ltd, directors: mahesh bhupathi & krishna bhupathi.

                        Borrowed from icici bank

                        Product: loan against property (Lap.

                        Loan account numbers:

                        1. Nhbng[protected] – borrowed rs. 2, 01, 60, 000/- in january 2009 from icici home finance company at 15.25% roi, while the roi on prevailing market condition were 11% for lap loan. Current interest 13.40%. Zero response for repeated requests to reduce rates to prevailing rates.


                        2. Nhbng[protected] - borrowed rs. 2, 25, 00, 000/- in august 2008 from icici home finance company at 15.75% roi, then prevailing market rate 11% for lap loan. Current rate: 13.90%.


                        3. Lbbng[protected] – borrowed rs.6, 50, 00, 000/- in september 2016 from icici bank at 10.50% roi. The rate 9.80%


                        · december 2017 wrote to the regional credit head – m/s. Icici home finance company ltd, requesting restructuring of the 3 loans: explained our cash flow squeeze and plan s to recover.

                        Asked for moratorium for 18 months before resumption of payments.

                        No response was received.

                        · 04rd feb 2018, emailed follow up for “restructuring the loans”. Delivered hard copy. No response. 09th march 2018, spoke to the regional credit head of icici home finance

                        · 13th march 2018, emailed the regional credit head.

                        04th april 2018, followed up with other officers of the bank.


                        · 23rd april first written response: “we are in receipt of your request. We appreciate the concerns and challenges faced, we can’t waive the repayment for any period. Shall revert.


                        · no solution provided despite us having paid over rs.6.37 crores of interest payment.

                        · received mail: there cannot be any discounted settlement. Please clear the emi’s pending on priority.

                        · mail informing “loan has been identified as a threat to being categorized as a 'non performing asset”.

                        07th august 2018 debt service management group visited asked for plan of for payments by 10th aug.

                        · 13th august 2018 mahesh bhupathi wrote requesting restructuring. No response.

                        · 11th september 2018 debt service team reminder for the outstanding emi payment.

                        · we sold many of our assets, encashed ilife insurance and sold shares to avoid labelled npa.

                        · 15th october 2018 debt service team reminder.

                        · 21st november 2018, zonal debt manager – mortgages visited our office.

                        · 22nd november 2018 spoke to zonal head. Requested rate reduction on all loans to 9.60

                        · 23rd november 2018 zonal debt manager tenure extension & rate reduction to 9.6% not possible.

                        · november 2018 deposited “security cheque” of rs.67, 20, 000/- for payment without advising us.

                        · did not inform us that cheque bounced.

                        · file a case against us under section 138 of negotiable instrument act.

                        · we received the notice from court asking our director to appear on 08th april 2019 before the xiv additional small causes judge, bangalore city.


                        · 02nd august 2019, sold propery & paid rs.67, 20, 000/-


                        · property sales have enabled us to pay regularly. Interest rate not reduced.


                        · requested repeatedly to allow us to repay in full without their “foreclosure charges” of 4% + gst.


                        · repeated instant point blank refusal to wave any penalties.

                        · availed covid moratorium for april & may 2020
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                          M
                          Mathechan
                          May 30, 2020
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                          Rs 783/- was debited from my account with transaction remarks as in[protected] dp chgs till apr-2
                          0. I am assuming that the amount was debited for demart account. This had happened last year as well and i had communicated to deactivate the account.
                          Need clarification on why the amount was debited.
                          +1 photos
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                            A
                            Achal Bhoir
                            May 30, 2020
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                            Sip fraud

                            Address: Pune fatimanagar branch and Palghar branch

                            I have created sip for six months in (Aditya birla sun life low duration fund) ₹1000 per month using imobile app on 30 december 2019, they replied me start of day as 8-jan-2020 on 30 december 2019, i have received next message on 7-jan-2020 stating that keep my saving account funded atleast 1000₹ minimum for same, next day 8-jan-2020 i have received message as ₹1000 deducted towards sip, and each month 7 and 8 day
                            I have received...
                            +3 photos
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                            P
                            Purushoth1
                            May 30, 2020
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                            Hi
                            I have raised this complaint twice on icici complaints and consumer complaints before but icici is not responding. Only response is we shall get back to you and no details are mentioned. Please note that i am going to escalate further if no action will be taken.
                            Below is the complaint.

                            My icici account no is (Protected)
                            I have been charged with unnecessary charges of rs (Nach_ad_rtn_chrg~tpslsip~09apr20~9da136c rs on 29/05/2020.

                            My name purushothaman
                            Many times deducted chrg above 900 rs/
                            Pls refund money
                            Thanks
                            Purushothaman.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              S
                              sumitrana
                              from Dehra Dun, Uttarakhand
                              May 30, 2020
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                              I am the a/c holder of icici bank from last many years,
                              Now they have charged 588 rs under this category dcardfee1198may20-apr21+gst
                              I am not aware what type of charges are these.
                              They never informed me regarding these charges either by email or by letter.
                              Who has given right to icici bank to deduct the money without informing us.
                              Because we kept the money in bank that give right to bank that they can do anything whatever they want.

                              There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c. Same happend in last 5 months back again its happen.

                              Please refund my money.. I am very poor and this time i have no money for my food...

                              A/c no:[protected]
                              Name - sumit kumar
                              +1 photos
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                                U
                                umesh sardar
                                from Chennai, Tamil Nadu
                                May 30, 2020
                                Resolved
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                                Resolved

                                Address: thane kalve east 400605 near shankar mandir

                                Rs 249 deducted on date 29/05/2020 11.24 pm from my icici account as debit card purchase automatically without confirmation. This transaction look like fraud. I never perform any type of debit card transaction nor input my debit card num or cvv num. I think money didcuted for google service
                                Subscription but i never subscribed google service or i dont purchase any type of app. From play store.
                                =
                                The message i received in mobile as below.

                                Txn of inr 249.00 done on acct xx333 on 29-may-20. Info: vin*google k. Avbl bal:inr *.73. Call 18002662 for dispute or sms block 333 to [protected]
                                =
                                +4 photos
                                May 30, 2020
                                Complaint marked as Resolved 
                                why this comlent ark as resolved whiout any solution
                                ICICI Bank customer support has been notified about the posted complaint.
                                May 30, 2020
                                Updated by umesh sardar
                                my account details from which money debited

                                May 30, 2020
                                Updated by umesh sardar
                                comp lent mark as resolved whithout provide any type of information or resolution
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                                  L
                                  Litty Thomas
                                  May 30, 2020
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                                  Address: Icici bank Branch - Ranni

                                  I am litty susan thomas account holder in icici bank. Branch ranni.ac no:[protected]. From my account 4 times debited ecsrtn charges without any intimation. This is very ridiculous and unacceptable. Trying to loot money from customers. Please take necessary action and do the needful. I contact the ranni branch they dont know about this. Please do the needful.
                                  +1 photos
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                                    V
                                    Vasanth Kumar.T
                                    May 30, 2020
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                                    Hi vasanth here. 755.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 29-may-2020. I have neither subscribed nor used my demat account till now.

                                    Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                    Mentioned the transaction remark - dp chgs till mar-20

                                    We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                                    Kindly refund my money at earliest.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Amol r Naik
                                      May 30, 2020
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                                      From yesterday i am not able to do transaction from amazon pay credit card i am getting below sms from icici bank

                                      Dear customer, transaction of inr on icici bank credit card xx2000 is withheld due to security reasons. To complete your trxn, pls call our customer care.

                                      My mobile no [protected]
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