Hi team, this is my fifth complaint against icici bank i have deposited a cheque of 2, 45, 000 r against my personal loan on march 16th, 2020 post icici branch approval, my check was not cleared and return back on 19th march i did not informed about my check returns from the branch after that i have visited vashali and bhakrota branch for my check and raised complaint on vashali nagar branch on 23rd march they asked me to call back on same day however, did not receive any response, after that lockdown applied on rajasthan post that again i have visited bhakrota branch but same response received, after lockdown over again i have visited bhakrota after five days i received my check back and i have requested to clear that check against my loan account that time i have charged 11, 000 extra for three months also i have requested to waive off my charges but vashali nagar branch manager denied my request also i have submitted my pl closing request and deposited 16, 504 r cash in vashali nagar branch they have taken my request, now they are again asking me to deposit 15, 000 more money to close my loan, i am very frustrated in this covid19 situation and bank is torching me again and again i have already loss of 11, 000 r in this lockdown situation, i need my money back and close my personal loan, i m not in situation to pay loan.
Jun 5, 2020
Complaint marked as Resolved Hi Team, This is my fifth complaint against ICICI bank I have deposited a cheque of 2, 45, 000 r against my personal loan on March 16th, 2020 post icici Branch approval, my check was not cleared and return back on 19th March I did not informed about my check returns from the branch after that I have visited Vashali and Bhakrota Branch for my check and raised complaint on Vashali Nagar branch on 23rd March they asked me to call back on same day however, did not receive any response, after that lockdown applied on rajasthan post that again I have visited Bhakrota Branch but Same response received, after lockdown over again I have visited Bhakrota after five days I received my check back and I have requested to clear that check against my loan account that time I have charged 11, 000 extra for three months also I have requested to waive off my charges but Vashali Nagar branch manager denied my request also I have submitted my pl closing request and deposited 16, 504 r cash in Vashali Nagar branch they have taken my request, now they are again asking me to deposit 15, 000 more money to close my loan, I am very frustrated in this COVID19 situation and bank is torching me again and again I have already loss of 11, 000 r in this lockdown situation, I need my money back and close my personal loan, I m not in situation to pay loan.
ICICI Bank customer support has been notified about the posted complaint.
Jun 05, 2020
Updated by amitkumarshrm15 Still my complaint not resolved
Jun 05, 2020
Updated by amitkumarshrm15 Hi Team, This is my fifth complaint against ICICI bank I have deposited a cheque of 2, 45, 000 r against my personal loan on March 16th, 2020 post icici Branch approval, my check was not cleared and return back on 19th March I did not informed about my check returns from the branch after that I have visited Vashali and Bhakrota Branch for my check and raised complaint on Vashali Nagar branch on 23rd March they asked me to call back on same day however, did not receive any response, after that lockdown applied on rajasthan post that again I have visited Bhakrota Branch but Same response received, after lockdown over again I have visited Bhakrota after five days I received my check back and I have requested to clear that check against my loan account that time I have charged 11, 000 extra for three months also I have requested to waive off my charges but Vashali Nagar branch manager denied my request also I have submitted my pl closing request and deposited 16, 504 r cash in Vashali Nagar branch they have taken my request, now they are again asking me to deposit 15, 000 more money to close my loan, I am very frustrated in this COVID19 situation and bank is torching me again and again I have already loss of 11, 000 r in this lockdown situation, I need my money back and close my personal loan, I m not in situation to pay loan.
Verified Support
Jun 05, 2020
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0npi9) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
Jun 06, 2020
Updated by amitkumarshrm15 I have already emailed to ICICI bank however I received below response.
Dear Customer,
We wish to inform you that due to the precautionary measures undertaken for our officers in the wake of Corona virus outbreak, we are currently unable to assist you through E-mail.
Sincerely,
Customer Service Team
ICICI Bank Limited
This is a system-generated e-mail. Please do not reply to this e-mail.
We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o31g) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team