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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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A
aditya1810
Jun 4, 2020
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Rs 201.60 got deducted as dp charges, what is it all about, please mention in details whenever you deduct any money, its not my duty to waste time in such issues. Refund my money asap
Also there is some charges deducted not sure why 2 times, please get in touch with me and resolve my issue.

On 29/04/2020
Dcardfee2366mar20-feb21+gst dr. 234.82

29/04/2020 dcardfee2024mar20-feb21+gst dr. 234.82
ICICI Bank customer support has been notified about the posted complaint.
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    F
    faizalRahman
    from Delhi, Delhi
    Jun 3, 2020
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    Hi Team,

    I have missed out emi for Bajaj in the month of April but icici bank debited for multiple time in my account and I have try to reach in customer care but unable to reach and also I have raise the request for this but they replied to me I am going escalate for this case.

    I dnt know RBI informed cheque bounced dnt charged but in my case they debited multiple time.

    Could you please reverse my amount its helpful of my suitvation.

    I have attached proof amount debited.

    Could you please take the nessarary action.

    Thanks in Advanced,

    M. Faizal Rahman
    CT : [protected] /[protected]
    ICICI Bank customer support has been notified about the posted complaint.
    Jun 03, 2020
    Updated by faizalRahman
    Could you please any one assist on this
    Jun 03, 2020
    Updated by faizalRahman
    I have checked in my account for debited Rs : 2655

    But Bajaj EMI amount is Rs : 1499
    Jun 03, 2020
    Updated by faizalRahman
    Lockdown period understand for public suitation

    Rs 2655 is very big for us
    Jun 04, 2020
    Updated by faizalRahman
    I received mail from icici bank

    It was correct debited amount but its acceptable

    How much you are charged for bouncing Rs : 2655

    I want revised my amount

    Once ecs return means next day how will allow with intimate
    Jun 04, 2020
    Updated by faizalRahman
    We would like to inform you that the charges are deducted as the NACH instructions towards “ BAJAJ AUTO FINANCE LIMITED ” are rejected due to insufficient funds for the month of April 6, 2020; April 7, 2020; April 9, 2020.

    ECS Return charges applicable as Rs.350.00 plus GST (Goods and Service Tax) for one return in a month; thereafter, Rs.750.00 plus GST (Goods and Service Tax) per return (financial reasons) in the same month. Revised charge is flat rate of Rs. 500.00 plus GST (Goods and Service Tax) per instance (financial reasons) in the same month (effective from March 01, 2020).

    We regret our inability to reverse the charges as charges has been levied correctly.
    Verified Support
    Jun 04, 2020
    ICICI Bank Customer Care's response
    Dear Faizal Rahman,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Jun 05, 2020
    Updated by faizalRahman
    Again same mail replayed.

    I want my amount could you please revised my amount
    Jun 07, 2020
    Updated by faizalRahman
    Same mail I have received from your customer support people.

    Could you please revised amount including GST.

    PLEASE FIND THE DEBITED DATE AND AMOUNT DETAILS FOR YOUR REFERENCE.

    3 - JUN - 2020 = 590
    3 - JUN - 2020 = 577
    3 - JUN - 2020 = 329
    1 - JUN - 2020 = 200
    8 - MAY - 2020 = 450
    28 - MAY- 2020 = 60
    17 - APRIL - 2020 = 590
    16 - APRIL - 2020 = 59

    Total amount debited from my account Rs : 2855
    You have debited in this lockdown suitation.

    I hope your understanding and refund amount.

    Regards,
    M. Faizal Rahman
    Jun 08, 2020
    Updated by faizalRahman
    Could you please refund my amount
    Jun 09, 2020
    Updated by faizalRahman
    Could any one assist on this request
    Jun 11, 2020
    Updated by faizalRahman
    Any update
    Jun 14, 2020
    Updated by faizalRahman
    Icici bank I am expecting your response
    Jun 15, 2020
    Updated by faizalRahman
    Icici banks Thanks for your response good for customer relationships.

    I going to FILE the case RBI CMS PORTAL.

    keep going forward your customer management.
    Jul 12, 2020
    Updated by faizalRahman
    Morotation period only applicable for applicable on intrest charges and extend emi period but not affected cilble score and panalite charges.

    Any one help me to get my amount.

    Only panalytiea around Rs : 2655

    This amount very difficult to earning this lock down period.

    Icici bank understand public suitation.

    Don't tell this automated.
    Aug 22, 2020
    Updated by faizalRahman
    Any update
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      Address: Hyderabad

      S No. Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR )
      1 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 29.5
      2 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 22.79
      3 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 29.5
      4 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 29.5
      5 30/05/2020 30/05/2020 - POSDEC CHG/[protected]/5056+GST 29.5br...
      +1 photos
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      X
      xavier kalyan
      Jun 3, 2020
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      Address: Hyderabad

      03/06/2020 03/06/2020 NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c
      4b50f0~400PGST 590.00 3, 710.00

      3 03/06/2020 03/06/2020 NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c
      3d1932~400PGST 590.00 3, 120.00

      4 03/06/2020 03/06/2020 NACH_AD_RTN_CHRG~BAJAJFIN~02APR20~c
      77d9cf~400PGST 590.00 2, 530.00

      5 03/06/2020 03/06/2020 NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b
      33bef9~400PGST 590.00 1, 940.00

      6 03/06/2020 03/06/2020 NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b
      634573~400PGST 590.00 1, 350.00

      7 03/06/2020 03/06/2020 NACH_AD_RTN_CHRG~BAJAJFIN~03APR20~b
      3510c7~400PGST 590.00 760.00

      8 03/06/2020 03/06/2020 NACH_AD_RTN_CHRG~BAJAJFIN~07APR20~a
      669f0a~400PGST 590.00 170.00

      9 03/06/2020 03/06/2020 NACH_AD_RTN_CHRG~BAJAJFIN~22APR20~8
      1caa95~400PGST 170.00 0.00

      In this COVID19 time govt has given moratorium for 3 months and then also these ICICI bank people are deducting charges. Why my amount was deducted under this following statements. Why i am getting all charges from my account? ICICI customer care ivr number wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.

      In this lockdown period also you people playing with every one life.

      I want my total has to be refund.. total amount 4300/-

      I suggest not to use ICICI bank account.

      Regards,
      Marlin Xavier,
      xavier.[protected]@gmail.com
      +1 photos
      ICICI Bank customer support has been notified about the posted complaint.
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        A
        Adv. Balwant Singh Mann
        Jun 3, 2020
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        Address: Bathinda,punjab

        My icici bank account * transaction on 29/04/2020 amount of rs. 4000/- without my permission. Entry shows in my passbook aep/cash wdl/29-04/2020.
        What is the meaning of this transaction? And what i can do now??
        ICICI Bank customer support has been notified about the posted complaint.
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          V
          Vinod Vikram
          Jun 2, 2020
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          ecsrtnch & nach charges they have charged 9000

          Dear sir/madam,

          We would like to bring to your elite notice that iam one of the customer of icici bank and now i fully scared on this bank for whether they debit my account balance or not. Because they unwantedly charged my account balance without my knowledge or permission through sms, mails and phone calls. I don't know why they charged using the way of ecsrtnchg and what is this?
          I already posted the same complaints...
          +3 photos
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          J
          Jomy Thomas
          Jun 2, 2020
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          My account has been charged around 585, 589, 582 rupees for many times, don't know the real reason behind this, where can i find the reimbursement. Is icici bank is too poor to rob from its normal customers??
          +3 photos
          ICICI Bank customer support has been notified about the posted complaint.
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            Yogizoom
            from Mungeli, Himachal Pradesh
            Jun 2, 2020
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            Address: Kaali mai ward, Behind kasturba school

            [protected] upi/[protected]/payment from
            Ph/7879360*@ybl/state bank of
            I

            5000.00
            Cr

            [protected] cms/[protected]/bajaj_auto
            _cd_t57rdpfc960202

            3017.00
            Dr

            [protected] cms/[protected]/bajaj_auto
            _cd_t57rdpfc960202

            1666.00
            Dr

            [protected] nach_ad_rtn_chrg~bajajfi
            N~02mar20~4ba7129~t57rdpf
            C

            590.00
            Dr

            [protected] nach_ad_rtn_chrg~bajajfi
            N~02mar20~4e606b4~t57rdpf
            C

            590.00
            Dr

            [protected] upi/[protected]/payment from
            Ph/7879360*@ybl/state bank of
            I

            1700.00

            Cr
            [protected] cashtxninbranch chgs-
            Apr20+gst

            90.99
            Dr

            [protected] nach_ad_rtn_chrg~bajajfi
            N~02apr20~c1f196d~t57rdpfc

            590.00
            Dr

            [protected] nach_ad_rtn_chrg~bajajfi
            N~02apr20~c3eee3d~t57rdpfc

            590.00
            Dr

            [protected] nach_ad_rtn_chrg~bajajfi
            N~03apr20~b245407~t57rdpfc

            429.01
            Dr

            [protected] upi/[protected]/emi/sailendrai
            [protected]@o/punjab national

            1700.00
            Cr

            [protected] nach_ad_rtn_chrg~bajajfi
            N~03apr20~b245407~t57rdpfc

            160.99
            Dr

            [protected] nach_ad_rtn_chrg~bajajfi
            N~07apr20~a7868a8~t57rdpfc

            590.00
            Dr

            [protected] nach_ad_rtn_chrg~bajajfi
            N~03apr20~b4439d8~t57rdpfc

            590.00
            Dr

            [protected] nach_ad_rtn_chrg~bajajfi
            N~15apr20~9189250~t57rdpfc

            359.01
            Dr

            My self shailendra singh baghel
            All this amount is deducted from my icici bank account in the name of bajaj finserv emi.
            I called bajaj customer care they said they got emi on time no bounce charge on month of march but icici charged rs 590×2 on april month and because of this deduction iam unable to pay emi on time (April) and due to lockdown i can't reach bank branch.
            But however i paid emi on 26 april 2020.
            And now bank deduting amount in name of emi bounce (April month) as bajaj customer care said they only charged one time 450rs but bank charge in interval of 5days 590rs.
            Contact me ([protected]@gmail.com)
            +4 photos
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 03, 2020
            ICICI Bank Customer Care's response
            Dear Yogizoom,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Jun 04, 2020
            Updated by Yogizoom
            How icici bank officials will contact me?
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              S
              satish vudari
              Jun 2, 2020
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              Address: Hyderabad

              Hi team,

              Can you please check this why these transactions are showing in my account and they deducted my money can you stop all these and revert my money.

              Thanks you.
              Pavani vudari
              +1 photos
              ICICI Bank customer support has been notified about the posted complaint.
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                J
                jhanvi thakkar
                Jun 2, 2020
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                Address: gandhinagar

                Rs 826 has been deducted from my account in april. I checked online and found that lot of other people have logged similar complain. I believe the charge is for dmat account but i don't even have an icici dmat account that i am aware of. Please initiate ba refund as i have never been informed about such deduction. I use sharekhan and motilal owswal for my share investments and they were also unaware of such a debit. I wasnt informed about the deduction. This is insane how can you open my dmat accout without my permission. This is so pathetic atlleast have some standard. Pepole trust you blindly and you take advatage of that.
                Refund my 3 years amonut in my accout today itself.
                This is the chepest act any company can do.
                There are many ways you guys can earn yo dont need to steal it from someones bank account. I can see so many compalin about this.
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 08, 2020
                ICICI Bank Customer Care's response
                Dear Jhanvi Thakkar,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ndcz) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Deval Chavhan
                  Jun 2, 2020
                  Resolved
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                  Resolved

                  Address: Ballarshah. Chandrapur, Maharashtra

                  This is not the first time. I will talk what happened today i have been charged without knowing without any notification. Money has gone from my icici bank account. By saying ecsrtn charge. Please anyone has any information regarding this connect.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Deval Chavhan,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7f4) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    J
                    jain.prashant1212
                    Jun 2, 2020
                    Resolved
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                    Resolved

                    Address: indore

                    Dear team,
                    Am using your cradit card last 3 to 4 year and i will pay all bills before last date of statement which is am using. On this month statement interem case back dabit 10000.00ru. Which is am not using. Its wrong transection entry from your side. Please provide me detail about 10000.00ru. Which is am using on 13 april 2020. I will not pay any amount till the satisfaction. Am trying to contact your costomer care but still am not getting any responce. Please give me all clearification.

                    Thank you
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7g8) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      shubham3012
                      Jun 2, 2020
                      Resolved
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                      Resolved

                      icici credit card transaction withheld due to security reasons

                      I have tried to purchase a laptop from dell website but transaction failed with the same reason as below;

                      "dear customer, transaction of inr 1, 29, 846.01 on credit card xx3004 is withheld due to security reasons. Pls call our customer care."

                      Kindly note that due to covid-19 situation, even i am unable to reach out to customer care.

                      Kindly help resolve my issue at the earliest as i am unable to...
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                      A
                      Avipsa Samal
                      Jun 2, 2020
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                      Icici customer care is not reachable even after several attempts. I need to change my mobile number but there is no option. No response even after raising a service request
                      ICICI Bank customer support has been notified about the posted complaint.
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                        A
                        Akshay N A
                        Jun 2, 2020
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                        I made a upi transfer, money got debited and got a sms. But is not credited
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7g9) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Sushrut Kamat
                          Jun 2, 2020
                          Resolved
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                          Resolved

                          Recently due to a misunderstanding i sent the sms block 256 to [protected]. I recieved a message that i will be getting a call from[protected] regarding the same within 30 minutes. But i did not recieve any call and my upi and imobile app has been blocked since. I have unblocked my card and changes the pin but still cannot access the app and use upi in any other app. Please help.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Sushrut Kamat,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7fl) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            Rahul Suresh more
                            Jun 1, 2020
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                            Resolved

                            Address: Unit-a, plot no-07, Samarth nagar, unchgaon east kolhapur

                            In my icici bank account every time deduct some amount why always cut my money, in my account i am deposit for emi and unexpectedly deducted money evey time please resolve problem other wise complaint against bank to rbi and close bank account
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Rahul Suresh More,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7et) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              madhu23/
                              Jun 1, 2020
                              Resolved
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                              Resolved

                              Hi,

                              I have my slary account in icici bank, i do not have any d mat account in icici bank, but in the month of april and may thrice my amount got deducted from my account
                              1. 29 may [protected] dp chgs 20rs
                              2. 29 may [protected] dp chgs 200rs
                              3 1 jun [protected] dp chgs 579.30 rs

                              Kindly clarify on this refund my money as soon as possible.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n7fc) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                B
                                Bhawana Mehra
                                Jun 1, 2020
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                                Resolved

                                Address: Kota , Rajasthan

                                I bhawana Mehra have icici bank credit card vide card number - [protected], I'm trying to surrender/ cancel my credit card from last 3months I.e 28/03/20. But customer care department people never co-operate in this regards. Every time they are telling new reason for surrender of card. In this mean time they have issued new credit card with out any intimation and debited charges in the name of yearly maintenance I'm getting mental agony due to this.
                                Kindly help me to surrender my card And take necessary action against this fraud bank which is looting innocent people money.

                                Regards
                                Bhawana Mehra
                                [protected]
                                [protected]
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 08, 2020
                                ICICI Bank Customer Care's response
                                Dear Bhawana Mehra,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  santhoshsram
                                  Jun 1, 2020
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                                  Resolved

                                  I transferred ₹1055 to a vendor via imobile app by scanning qr code. I got an error message on the app that transaction failed. I tried one more time and it failed again. I checked with the vendor and the money has not been received.

                                  However got 2 sms that ₹1055 has been debuted from my account. I checked via mobile banking and net banking and on both i see ₹1055 debuted twice (Total ₹2100 debited).

                                  Now the money is debited and the vendor has not received it either. I tried contacting customer support via both live chat and phone banking support, but got message on both that customer support is. It available.

                                  How am i to proceed and get my money back?
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  I meant to say “I tried contacting customer support via both live chat and phone banking support, but got message on both that customer support is not available.”
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n344) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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