Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Apr 21, 2026

Complaints 23780

Resolved

14308

Unresolved

9472

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank

ICICI Bank reviews & complaints page 365

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Hi team,

826 rupees has been deducted from my account on 27th may 2020 as demat account charges. I have neither subscribed nor used my demat account till now. I only remember that one of sales guys cheated me while opening the account saying i will get a money refund if we open an account in icici. He never told me its demat account. I think they are doing it on very common basis.

I don't want it, and i got a call like this 3 to 4 times i told the same. I never used my demat account.

Also, i did not get any deduction message alert on my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/xxxx dp chgs

We trust icici. But this is kind of cheating is totally unacceptable. I know if i ask for a refund you guys will come up with your own # answers. I want an explanation and a refund immediately.

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 8, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o31u) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: No 40 saint simonpet, muthialpet, puducherry

I would like to bring it to your notice that, the amount of rs.999 has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 3rd june. Could you please assist me regarding this. Please find the attachment regarding the same.

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhilwara

I have deducted my emi after getting moratorium
Mob number is [protected]

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 7, 2020

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0nxaf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gurgaon Branch

My account no[protected] of icici bank! My balance got deducted
I have'nt done any transaction
I got this message
Txn of inr 8, 664.46 done on acct xx867 on 07-jun-20. Info: vin*auntiefun. Avbl bal:inr 5.08. Call 18002662 for dispute or sms block 867 to [protected]
Kindly do thw needful n return my money

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 7, 2020

Verified Support

Dear Sahab Sharma,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0nx9t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir in 2015 i got icici bank fastag, in 2017 car windshield broke down and bcoz of extra bank charges i stopped using icici bank fastag, in 2019 i got axis bank fastag but i cannot use bcoz my vehicle is black listed by icici bank
Raised many complaints with icici bank but they are not willing to remove my black listing, indirectly icici bank is forcing me to buy their fastag again, pls help me, my vehicle number is gj05jc9786

Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o1nw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi team,

I had checked my icici account, ecs charges 590 rs. Was deducted from my account with icici bank (Account no:[protected]. I had applied for moretorium against the loan emi under the idfc firts bank (Capital first). Again, i got the alert of ecs return and definately i would be charges in form of ecs. During the moretorium, no ecs, no panelty should not be charged on my account.

I did call cutomer care and met with both bank branch (Icici & idfc) but i did not get the solution. I am very helpless and frustating.

This is very irritating on lockdown period in country as directed by pmo.

This amount is wrongly deducted by icici bank. Please help me to refund and wavie off of ecs return charges.

I have attached some sanapshot.

Name - jitendra kumar shukla
Account no:[protected]

ICICI Bank customer support has been notified about the posted complaint.

Sep 04, 2020

Updated by cooljk30 Hi Team,

Why team has not resoved the issue and I did not get any solution and ticket marled as a solved. This is going irritating.

please help to get the solution please refund my money.

Sep 04, 2020

Updated by cooljk30 Hi Team,

Why team has not resoved the issue and I did not get any solution and ticket marked as a solved. This is going irritating.

please help to get the solution please refund my money.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have been charged without any prior information to me, this is third time im facing this issue. I want clear clarification on this and i want my money to be back.

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Visakhapatnam

Sir,
I'm facing this situation since 3 years. They are not solving the problem and the bank manager is just awaiting us back that the problem will be solved. But they didn't solved.
Here, the icici fraudulently looting money without any message and there is no proper statement and response for the reduction..
If it continues we can go for consumers rights court..

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi, i am subhashchandra yadav. Customer of icici bank. I have a salary account of icici bank. Am an icici bank customer. Today[protected] ecsrtnchg charged 124.75 rupees, yesterday[protected] ecsrtnchg charged 493.24 rupees & 3rd june 96.76 rupees charges deducted. Total amount 777.75 rupees i don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. Actually i have an emi of 4132 rs purchased through bajaj finance.
This is again and again happened. Please do the needful.
My email id is [protected]@gmail.com
Mo. No.: [protected]

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Unfortunately from 28th may 2020 onwards i had minimum balance which was debited under nach_ad_rtn_chrg-bajafin-02apr20-c[protected]pl10 from my account...
28th may rs. 489.86
1st june rs. 300
1st june rs. 100
1st june rs. 49
1st june rs. 150
1st june rs. 240
1st june rs. 439

All these transactions where never given any prior notice.

I had applied complaint over customer care email address but i have not got any proper reply.

16/02/2020 17/02/2020 - nach_ad_rtn_chrg~bajajfin~03feb20~ad3837d~4050cd08 413
28/05/2020 28/05/2020 - nach_ad_rtn_chrg~bajajfin~03apr20~b269a18~4050cd08 489.86
01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c280b70~4050cd08 300
01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~03apr20~b269a18~4050cd08 100.14
01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c280b70~4050cd08 49.85
01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c432541~4050pl10 150.01
01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c280b70~4050cd08 240.15
01/06/2020 01/06/2020 - nach_ad_rtn_chrg~bajajfin~02apr20~c432541~4050pl10 439.99

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Telangana , Yapral icici bank branch

I would like to bring to your notice that an amount of rs. 999 has been deducted from my icici account. I am not sure what this amount is deducted for? Kindly help me refund the money back to my account.

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hero Honda branch

Sir, 70000 rs debited from my account and credited in to some other person without sharing my otp and pin and other information from 30.05.2020 - 02.06.2020

ICICI Bank customer support has been notified about the posted complaint.

View replies

J

Juhi9412

Jun 7, 2020

No any reponse from bank. Please help me to get my money back.
Acount Name-calling Juhi chugh,
Branch - Hero honda icici bank.
Also raised complaint to icici bank - SR[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My name is sarath kumar and i'm having salaried account with icici bank from the past 2 years. I am seeing my icici account from past 2 months. When i checked my account online, that more than 99 times i have been charged posdec chg of rs. 28.75 each
Posdec chg/*

I have not used my card any where from last 4 months

It is happening from last march 11th 2020 to till date. Whatever money is credited in account. Total money deducting in one shot pocdec chg.
Even i sent mail to customer care they are not responded to my mail and calls.

I father a lawyer. I am not going to rest. We will go to court if i have to for this.

Unauthorized and illegitimate charge that more than 99 times, is ridiculous!!!

Icici still deducting posdec chr from account.

Jun 5, 2020

Complaint marked as Resolved

Company not resolved my issue

ICICI Bank customer support has been notified about the posted complaint.

Jun 05, 2020

Updated by Sarathpcp Not resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Wardha

I had a fast tag with icici bank customer id: 10363034 which was blacklisted due to low balance. I recharged it with required amount on 05/03/2020 and requested to close on 05/03/2020. Which is accepted and closed. I received a refund also. But these people kept my vehicle mh32ah5500 in blacklist. They closed account but not removed it from blacklist with ncpi. (Govt authority) therefore reactivation of any new fasttag is not possible. I want to activate new tag because my old tag of icici bank is damaged.
I called on call centre of icici bank minimum 100 times also mail them. It never connects or respond back. And whenever it connects before giving any solution they disconnect. If my tag account is closed on 05th march 2020. It should be removed from blacklist from ncpi. Very poor service from icici bank.

You can see attached image. It is clearly showing my account is closed but my tag is still blacklisted. That from 16th jan 2020 it is going to get mandatory for all vehicles otherwise they will charge double. But if icici bank taking so much time to clear it then how can i manage to activate new fastag. Please revert as early as possible

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Banglore

I am prasannakumar naik, on 27th may 2020 sum of rs 827 has been deducted from my account for dp charges till april 2020

I was not having any idea about my demat account, and i didn't get any notification of deduction. I never personally opened the demat account till date so this is totally insecure and i even don't have any idea about the demat and trading stuff so please take this matte seriously because deducting of charges...

Helpful

Found this helpful?

Write a comment

Same issue i am facing

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.

Regards.
Manpreet kaur

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0nphj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jun 07, 2020

Updated by Manpreetkaursaini I already did. But no one respond and i do not understand the meaning o[censored]ID
guys,
please contact to me on my email id [protected]@gmail.com.
thanks!

Jun 07, 2020

Updated by Manpreetkaursaini I always trying to send on your mentioned email address but it always say this email is not correct.

and i contacted to your team on different different email address of icici bank but very bad, no one respond to me

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi team, this is my fifth complaint against icici bank i have deposited a cheque of 2, 45, 000 r against my personal loan on march 16th, 2020 post icici branch approval, my check was not cleared and return back on 19th march i did not informed about my check returns from the branch after that i have visited vashali and bhakrota branch for my check and raised complaint on vashali nagar branch on 23rd march they asked me to call back on same day however, did not receive any response, after that lockdown applied on rajasthan post that again i have visited bhakrota branch but same response received, after lockdown over again i have visited bhakrota after five days i received my check back and i have requested to clear that check against my loan account that time i have charged 11, 000 extra for three months also i have requested to waive off my charges but vashali nagar branch manager denied my request also i have submitted my pl closing request and deposited 16, 504 r cash in vashali nagar branch they have taken my request, now they are again asking me to deposit 15, 000 more money to close my loan, i am very frustrated in this covid19 situation and bank is torching me again and again i have already loss of 11, 000 r in this lockdown situation, i need my money back and close my personal loan, i m not in situation to pay loan.

Jun 5, 2020

Complaint marked as Resolved

Hi Team, This is my fifth complaint against ICICI bank I have deposited a cheque of 2, 45, 000 r against my personal loan on March 16th, 2020 post icici Branch approval, my check was not cleared and return back on 19th March I did not informed about my check returns from the branch after that I have visited Vashali and Bhakrota Branch for my check and raised complaint on Vashali Nagar branch on 23rd March they asked me to call back on same day however, did not receive any response, after that lockdown applied on rajasthan post that again I have visited Bhakrota Branch but Same response received, after lockdown over again I have visited Bhakrota after five days I received my check back and I have requested to clear that check against my loan account that time I have charged 11, 000 extra for three months also I have requested to waive off my charges but Vashali Nagar branch manager denied my request also I have submitted my pl closing request and deposited 16, 504 r cash in Vashali Nagar branch they have taken my request, now they are again asking me to deposit 15, 000 more money to close my loan, I am very frustrated in this COVID19 situation and bank is torching me again and again I have already loss of 11, 000 r in this lockdown situation, I need my money back and close my personal loan, I m not in situation to pay loan.

ICICI Bank customer support has been notified about the posted complaint.

Jun 05, 2020

Updated by amitkumarshrm15 Still my complaint not resolved

Jun 05, 2020

Updated by amitkumarshrm15 Hi Team, This is my fifth complaint against ICICI bank I have deposited a cheque of 2, 45, 000 r against my personal loan on March 16th, 2020 post icici Branch approval, my check was not cleared and return back on 19th March I did not informed about my check returns from the branch after that I have visited Vashali and Bhakrota Branch for my check and raised complaint on Vashali Nagar branch on 23rd March they asked me to call back on same day however, did not receive any response, after that lockdown applied on rajasthan post that again I have visited Bhakrota Branch but Same response received, after lockdown over again I have visited Bhakrota after five days I received my check back and I have requested to clear that check against my loan account that time I have charged 11, 000 extra for three months also I have requested to waive off my charges but Vashali Nagar branch manager denied my request also I have submitted my pl closing request and deposited 16, 504 r cash in Vashali Nagar branch they have taken my request, now they are again asking me to deposit 15, 000 more money to close my loan, I am very frustrated in this COVID19 situation and bank is torching me again and again I have already loss of 11, 000 r in this lockdown situation, I need my money back and close my personal loan, I m not in situation to pay loan.

Verified Support

Jun 05, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0npi9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jun 06, 2020

Updated by amitkumarshrm15 I have already emailed to ICICI bank however I received below response.

Dear Customer,

We wish to inform you that due to the precautionary measures undertaken for our officers in the wake of Corona virus outbreak, we are currently unable to assist you through E-mail.
Sincerely,

Customer Service Team
ICICI Bank Limited

This is a system-generated e-mail. Please do not reply to this e-mail.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dighwara, Bihar 841207.

Dear sir,
On 3rd of june in the evening 7:05 pm, i got two messages back to back of nfs/cash wdl of 10000 each, i. E. Twenty thousand rupees. That time i had my card in the wallet. So these both transaction was not done by me. Please help me to get back my money. As twenty thousand rupees is huge amount for me.

ICICI Bank customer support has been notified about the posted complaint.

View replies

J

jay.bjee

Jun 29, 2020

Sir,
On 5th June in the evening on 5:09 PM, Bank sent a mail that your issue will be resolved within 23 days. Today is 24th days. I sent a mail yesterday and again today about the update. But they are not responding. I have already submitted all the required documents on 5th June in the ICICI bank branch in Saran Bihar.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: kolshet road, dhokali, thane (W)

Hello sir,
My bank act no:[protected] is located in thane on 04/06/2020 nach_ad_rtn_chrg~bajajaut~15apr20~8dc5f6 dr. 422.21
04/06/2020 nach_ad_rtn_chrg~bajajaut~06apr20~ad9022 dr. 589.99
28/05/2020 nach_ad_rtn_chrg~bajajaut dr. 0.01
28/05/2020 nach_ad_rtn_chrg~bajajaut-8dc5f6- cr. 167.59

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajaut". As lockdown going on we dont have money to spend on us and rbi told not to cut emi for three months so what are these charges for and on 08 may 2020 you guys also charge me 1200rs for cashtxncharges i also complaint about it but no response from you what should we do we have no money left after this
Need answer or im going to complaint it to rbi and hr. Chief minster of maharashtra

Please stop all these.

Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2020

ICICI Bank Customer Care's response Dear Dipak Kate,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi icici team,

I really unsatisfied with your service, i am the customer of icici past 5 years u people doing un trusted work you deducted 29.50 rupees in my account why don't know why your doing like this last month you deducted 29.50 rupees in my account and this month also u doing the same thing i really frustrated we are in crisis time due to corona but you ppl are cheating us

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 10, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0no5m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 10, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0no5m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines