ICICI Bank Complaints & Reviews

Hi,
There are 2 cancelled transactions made through my ICICI bank VISA credit card number ending with 0010, where refunds have been processed on 14th April 2020 but still amounts are not reflecting in my account.
First Refund Reference # 006750 is of amount Rs 14412.00 and second Refund Reference # 515646 is of amount Rs 8781.00 both made on Amazon for flight booking which got cancelled due to Covid-19. Unable to contact customer care as calls are never getting connected.
Please do the needful.

Refund nor initiate from bank while company has already transfers amount with reference ID 569128 by amazon on 31st march

My refund is prossed by amazon on[protected] but i did n't get refund in my account. I have done payment through credit card. Even till now on 23rd april it is not processed and I am unable to contact on customer care also.
Refund reference no 377764

Kindly check and update
Mbl No: [protected]

Amazon had issued a refund of Rs 370 on 31st march 2020 in my credit card account ending with 7003(last four digits). The refund reference number is 158078. This amount has not been credited yet.

Carried out transaction on amazon with icici credit card. Orders got cancelled on amazon due to covid. Refund processed by amazon on 31.03.2020. But icici bank not refunding amount to my credit card. Unable to contact toll free. No toll free of bank is working now. Not received refund even today i. E on 23.04.2020. Refund reference number given by amazon is 552886.

My personal loan EMI towards ICICI Bank is debited twice this month on April 11th and on 13th.

I tried all means to connect with ICICI customer service to rectify and but all efforts in vain. Raised service requests and all are closed without any solution.

Dear sir,
I have got the home loan from iifl house loan india. I am paying the loan due on 10th of the every month. I am regularly paying my emi, but due to covid-19 pandemic, i haven't gotten sufficient funds because of low earning due to pandemic, my account is not having sufficient funds but ecs is continuously decuducting amount from my account till now total of rs 1178 deducted from my account. But in the evening i am getting message that your ecs. I have called customer care and they are saying that ecs will hit any time even before office hours. Is that possible to happen? I want to know... If you have any idea about this please mail me. My email id is [protected]@gmail.com
Thanks & regards,
Mirza

Rs. 590 deducted from my account with respect to transaction details for ECSRTNCHG130420_SR[protected] for Account No.[protected].
This account is belong to salary account
Kindly look into.

I was supposed to pay my emi to sbi merchant on april 10th, 2020 but the auto-debit never happened. After waiting for long, i transferred the emi amount manually on april 18th, 2020 to the respective merchant account number. On april 21st, 2020 i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can...

On 02nd Mar'2020 charged on the name of POSDEC charges rs.5.51 with transaction ID S69526772.

on 07th Mar'2020 charged on the name of ECSRTNCHGS rs.590.00 with transaction ID S64088891.

the above both are deducted without any information.

Please do the needful.

Personal loan deduct on 12 april. And got email yesterday. We value your relationship with icici bank.

We would like to inform you that we have transferred rs 32594 (Thirty-two thousand five hundred ninety-four only) via electronic transfer to your account *9213 on 22-apr-20 on account of loan disbursement / refund of excess credit. Icici bank e-payment for m/s ramesh chand rana lpdel[protected]c[protected]ramesh chand r32594
I want to continue my emi as usual.

My name is is saurabh and icici has deducted my last 150 rupees unfortunately and without knowing or giving any notification nowadays virus covid-19 is going and they are stealing money from lots of accounts my request is to please refund the money so we can use it it at this emergency situation if you want to deduct the money you can deduct after the lockdown is over

Today on 22/04/2020 2:00pm i got mail and sms from icici bank that 'a purchase of inr 199 rs has been made using your debit card linked to icici bank account on 22-04-20. Info: vsi*amazon stan.
I haven't done any transaction online then how it happened now i want my refund of 199rs. I tried to contact icici bank customer care but they didn't even receive my call.

I'm a icici bank customer. Today 22.04.2020 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They're hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. My email id is [protected]@gmail.com, contact number [protected]

Regards
Biswarup jena...

I have cancelled an order from Amazon on dt 14/02/20 and a refund of ₹25687 has been initiated from Amazon on 16/02/20.But ICICI has not refunded the ount into my card and charging me emi for the same.I have collected the refund reference number with ICICI.
But it's been 2 months since I am following.

I have put a mail to their head service quality as well as other relevant networks but the customer care executives keep on telling me to visit bank.Whenever I go there the bank officials say that there is no credit card section in here.
So I am stuck badly.

I have all the evidences with me.
In need I will knock at the door of consumer forum.

I am chandu, From last 2 months the amount in my bank has been blocked and I want to know the reson.5000 rupees has been blocked.

Sir

I had purchased some item on amazon using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

I haven't received the refund yet (More than 13 working days have passed). Request you look into this asap. Please refer the confirmation email received from the seller.

Website : amazon
Refund reference # 822798

I contacted icici bank customer care but before even transferring the call to the representative they dis-connected the call. I raised two complaints, where they never give any complaint number and also no response received.

So kindly request you to look into this matter and help me.

Best regards,
Vijay

On 15th mar, icici bank account #[protected]Bangalore) was blocked in indore icici branch on the basis of police complaint letter. Note: there is no fir/no court order to freeze the account.

I have been using this account for over 8 years, till date there is not a single complaint against my account.

Due to this blocking i haven't received my salary for last 2 months. With this pandemic covid situation...

Credit Card number
[protected]
Mobile number [protected]

I have ordered product on 2nd april 2020 from amazon and cancelled on same day due to late delivery date but my refund is not credited till now.

Refund has been initiated on dated 2nd april 2020 as per amazon customer care with reference no #[protected].

But it is yet to process by bank i have given three time online complaint but no reply yet. It is sent [protected]@icicibank.com (Re:'icicicare=[protected].

Kindly refund the money to my icici credit card for amount rs 29949.9.

*mail from amazon*
Your amazon.in order refund reference number

Hello,
This is to confirm that refund for amount 29949.90 has been successfully processed on[protected] and
The amount should reflect in your account by now.
Refund reference # [protected]
Please contact your bank’s customer care center and quote these numbers to know further about the
Status of the transaction in case you still haven’t received the credit within 4 business days. Please
Remember that you will have to call your bank’s customer care center and not visit the branch for this
Update.
Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to
Locate the refund with the reference number provided, please dispute the transaction as 'refund not
Processed'. At that time, they will see a pending refund and will follow the path back to our payment
Processor to locate the refund.
For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds
Thanks for choosing amazon.in

*msg from icici bank (When sent complaint mail)*

Below is the msg i got when complaint made to customer. [protected]@icicibank.com

*
Dear customer.

We wish to inform you that due to the precautionary measures undertaken for our officers in the wake of corona virus outbreak, we are currently unable to assist you through e-mail. You may login to your internet banking account on our website www.icicibank.com or login to our mobile banking app for fulfillment of your request. We thank you for your patience and co-operation.

Important update : rbi moratorium:

Due to the current situation, icici bank offers you a choice to continue to make payments towards your loan/ credit facility or opt for a moratorium till may 31, 2020.in case you do not choose, the bank s default option for respective products will be applicable. Please visit www.icicibank.com to specify your choice.

For emergency services like loss of card, unauthorised transaction, please call our customer care.

Critical services available on imobile and internet banking:

Blocking credit /debit card, *unblocking of debit card, reissue of the debit card, stop cheque payment, apin generation for debit/ credit card, limit increase/decrease for debit card, activation/ deactivation of international transaction for debit /credit cards, email id updation
*available only on imobile

Sincerely,

Customer service team
Icici bank limited

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