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ICICI Bank Complaints & Reviews

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3.2

Updated: Jan 2, 2026

Complaints 23755

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14271

Unresolved

9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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Address: Icici pm Rao road branch, mangalore

I went to deposit 60 notes of 500 rs in cash deposit machine in icici pm rao road branch to my icici account. I placed 60 notes and the machine counted and displayed 58 notes in screen. I got scared and cancelled the transaction and took the notes out. The machine gave back only 56 notes. I raised a complaint in the branch and the officials say there are no extra notes in machine and it’s only 56 notes. Please help me to get my notes back.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Rajaleshmi Subbiah,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gwyc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 20, 2020

Updated by Rajaleshmi Subbiah I cant view the email id. please resend to my email id.

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Address: Karimnagar,telangana,india

BanksICICI Bankvsi/amazon stan debit
[Resolved] ICICI Bank — vsi/amazon stan debit

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction.

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Address: MIDC, ahmednagar, maharashtra

From last three days ECSRTNCHG02 this transaction hitting on my account i need help customer care no is not working and i cant go in bank because of COVID-19 curfew

15 Apr 20 -285.51rs
17 Apr 20 -589.98rs
17 Apr 20 -304.47 rs
17 Apr 20 -590.00rs

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Address: mumbai

I have icici bank saving account in rajkot and i went to withdraw money at atm situated at university road and i want to withdraw 20000 but message came required amount is more when my card limit is rs 50000. Why such problem? In lockdown period atm must provide money as per card limit to avoid self distance problem. I wrote to customer care but they replied they have limited staff so they cannot take up the issue. My account no is[protected]....

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My account got debited with 590 as ecsrtnchg.
This is the first time this charge is being levied.
I understand it has something to do with an emi on a debit card but i have undertaken no such activity in the last few months.
I have no idea why this specific charge is being levied right now.
What is this charge and why is this happening?
Please explain and clarify.

May 26, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvno) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My account has been kept lien marked even after paying the emi. The customer care is also not available. I tried contacting the few people who provided loan but they also were of no help.in a lockdown situation like this it is very difficult to survive. And also the banks can't hold any funds at this time. Please release the lien marked amount
Ac no.[protected]

+1 photos

May 23, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Respected madam/sir,

I need your help in refund regarding issue. I did some transactions to amazon website. For some reason order cancelled and amazon has initiated refund process for my transactions. But still i didn't get refund of my transactions.

24th mar, 2020 there were two transactions for amount rs. 9992 & rs. 9993

Rs. 9992
Refund reference no. 920873

Rs. 9993
Refund reference no. 153095
I got refund reference number from amazon customer care.

Please find attached screenshot from amazon transaction history.

I tried to contact customer care of icici but no luck with it maybe due to lockdown.

I also sent two emails to icici but no response with it till the date.

Apr 19, 2020

Complaint marked as Resolved

I got my refund from amazon on my icici credit card

ICICI Bank customer support has been notified about the posted complaint.

Apr 16, 2020

Updated by abhaybhalala Please find attached screenshot from amazon transaction history.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvtq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 17, 2020

Updated by abhaybhalala protected ??? please give me valid email address.

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Nach_ad_rtn_chrg~bajajfin~ with this statement my amount is deducted without any reason. Guys please refund my amount in my account you should understand the situation of covid 19 but you are creating problem for your customer without any reason. I was contact to bajaj finance they were saying we did not deducted this amount please contact to ecs and icici bank so guys don’t create problem please in this situation i am so frustrated to contact different different team bajaj finance then icici bank

Aug 15, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvn8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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M

Manpreetkaursaini

Apr 18, 2020

Your mentioned email address is wrong please contact me on my email address [protected]@gmail.com

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Address: Chennai

I relieve my job on december month in my pf account date of exit was updated but my online aadhar verification kyc status is unverified so that i can't able to withdraw my full amount before 1month i claimed advance amount but now this type of problem coming
The name was in my aadhar card:anandhamunishkumar samuthiram
But in our establishment:anandha munishkumar s
Employee id:[protected]
Uan:[protected]
Designation:sales executive in samsung

May 26, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gvon) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Refund was initiated more than 15 days ago, and still no response from the bank.
i am unable to reach any of the ICICI bank support models.
No response from ICICI on emails, Phonecalls, twitter.

Here are the details about the refund,

ARN number : [protected]

Refund ID : CR200401150237230925502

Payment reference number : PZT[protected]KX2KF02

tried all the below available contacts from last four days, but NO RESPONSE. Even there is no response for dispute also.
customer.[protected]@icicibank.com
[protected]@icicibank.com
[protected]
[protected]
[protected]

Apr 23, 2020

Complaint marked as Resolved

bank refunded the amount after 4 days, when i reached through headquality email address of the bank

ICICI Bank customer support has been notified about the posted complaint.

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Address: DLF Cyber Greens, B-2 Tower B, Gurugram, Haryana 122002

Website: icici.com

I opened a salaried saving bank account with icici in december 2019. Recently, i got an email stating that my demat account has been opened. I never requested for a demat account, never even gave any consent or permission to open a demat account.
Now, i have recently started getting phone calls from bank executive compelling me to invest money into that demat account. This is height of fraudulent activities.

I feel this is happening with a lot of customers; this is kind of a scam where bank opens fraudulent account to boost their revenues; similar thing happened in us at wells fargo.

When i reached out to icici stating that i need to close both demat and saving account, they asked me to visit the home branch and i feel they are going to charge me without any reason.

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0go75) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I m icici bank customer, yesterday 15-04-20 ecsrtnchg charged 575 rupees. I don't know what the charges ecsrtnchg... the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please tell me what the charge it is. My email id is [protected]@gmail.com

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Sir

I had made some transactions using the icici bank credit card, and cancelled later.

I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

Website : amazon
Refund reference numbers 1) [protected] and 2) [protected]

I had written a similar complaint earlier as well but i still haven't received any response (Icici bank)

Best regards

May 20, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 17, 2020

Updated by Ravi.198 how to send mail to [protected]@icicibank.com, can you please give me e mail id

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: P.w.d colony rohtak haryana

Am an icici bank customer. Today 15-04-20
Ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Thanks & regards,
Ranesh chandra singh

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am suyash mane my amount of 343.57rupees has been deducted from my account in the name of dp chgs till jan-20 on 15 april 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.

Name - suyash dyandeo mane
A/c no[protected]
In[protected]

May 18, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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There is unauthorised transaction from my account today which I have
not done.Transation details are given below..

VSI/AMAZON STAN/[protected]/[protected]
Please check and help us to get money back soon.

Thanks
Rajesh.D
[protected]

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Address: No.7/5, KMK ILLAM, 3rd floor,MAHADEVAN STREET, SEKAR NAGAR, JAFFERKHANPET

Dear Sir,
I have got the Personal Loan from AXIS Bank.I am requesting axis bank to Hold my 3 month Future EMI As per the Recent Guidelines by RBI declared on 27th March 2020.
I sent mail to axis bank and they approved also. My Account got debited with 590 Rs as ECSRTNCHG.Please refund my amount and do needful.
I am old customer of icici bank but not satisfying icici bank rules.this is not first time so many times same issues i am faced.
This is not fare.

Thanks & Regards,
Naresh Y.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gs3n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 17, 2020

Updated by Naresh Yns Dear Team,

Already i sent my all details through my register mail id to icici bank customer mail (customer.[protected]@icici.com).
Wt is UID(a0gs3n) i am not understand. Pl resolve my problem ASAP.

Apr 20, 2020

Updated by Naresh Yns Dear Team,

Kindly update the status of my issues.

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 17, 2020

Hi, we are open to help you! Please provide us your contact number through inbox and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

T

Tanpia

Oct 7, 2021

From my icici bank account deducted Rs. 590.00
I don't know why. On 3rd Sept. 2021.
This is this the first time that happened to me in last 11yrs with icic bank.
Please refund my money ASAP.
Contact details: [protected]@gmail.com
Mobile number [protected]

got debited with 590 rs as ecsrtnchg - Comment #3903865 - Image #0

got debited with 590 rs as ecsrtnchg - Comment #3903865 - Image #1

M

Muthu Raju

Jan 3, 2022

From my icici bank account deducted Rs. 590.00 4times
I don't know why.
This is this the 5th time that happened to me in last 3 months with icic bank.
Please refund my money ASAP.
Mail: [protected]@gmail.com
Acnt:-2102

got debited with 590 rs as ecsrtnchg - Comment #3939463 - Image #0

A

Antony04

from Chennai, Tamil Nadu

May 5, 2023

ECSRTNCHGS160423_SR[protected]GST

In this account My money dedected 2 times from ICICI Bank of ₹590.
Kindly refund my money of ₹1180

got debited with 590 rs as ecsrtnchg - Comment #4103125 - Image #0

got debited with 590 rs as ecsrtnchg - Comment #4103125 - Image #1

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Sir

I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

Website : Amazon
Refund Reference # 393379

I had written a similar complaint earlier as well but I still haven't received any response(ICICI bank)

Best regards

+1 photos

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0g2vq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Icici bank jind branch

I have savings account and paylater account in icici and the bank deducted amount as lien and after payment of laylater i am unable to do any transactions as well as after paying of amount its more than 24 working hours but they are not removing my lean amount. They are taking long time to remove lien and release the lien to my account.

This is least expected from such reputed organisation. They should release the lien amount to account. Account no[protected]

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

ICICI Bank Customer Care's response Dear Atul Dhanda,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. i dropped an email to [protected]@icicibank.com.

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