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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 386

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R
Rameshbhai k chotaliya
Apr 21, 2020
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Address: surat

Late emi charges debited from my bank account till we are not able to pay emi due to lockdown. No near by branch in my area.
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    M
    MithunM13
    Apr 21, 2020
    Resolved
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    Resolved

    I have an amazon refund processed on 4th april due to the cancellation of product because of covid19. I still haven't received the refund. The payment was made using amazon icici bank credit card.

    I have tried contacting the customer care, but none of those channels are working and from what i seen in consumercomplaints and other forums is that this is a wide spread issue.

    The statement has already come for me to pay the amount

    Please look into the matter asap

    Refund reference # 397848
    May 23, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 21, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0heq2) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      arun kumar497
      Apr 21, 2020
      Resolved
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      Resolved

      I have received a mail by icici that, today the amount of rs.999/- has been deducted from my icici account and the transaction message says icl/amazon stan. I have not done any transaction in this regard. Also i have checked my account statement, which shows amount of rs.999/- is debited on 12th april, 2020. Could you please assist me regarding this.
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Apr 21, 2020
      Updated by arun kumar497
      I have received a mail by ICICI that, the amount of Rs.999/- has been deducted from my icici account and the transaction message says icl/amazon stan. I have not done any transaction in this regard. Also I have checked my account statement, which shows amount of Rs.999/- is debited on 12th April, 2020. Could you please assist me regarding this.
      Verified Support
      Apr 21, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0het8) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Apr 22, 2020
      Updated by arun kumar497
      i want email id
      Verified Support
      Apr 22, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0het8_01) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        J
        Jaysing Zalte
        Apr 20, 2020
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        Dear sir
        I have account since 15 years account number[protected] icici bank but on20/04/2020 i am not able to do any transaction shows account blicked/frozen. Due to lockdown i am stuck in home.. need money to use pls activate account my KYC is full completed
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          S
          Sudeepa G
          Apr 20, 2020
          Resolved
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          Resolved

          Address: ICICI RT Nagar

          My loan account no. Lpbng[protected]

          For the above mentioned loan account no. The money is not debited from my pnb salary account on the date mentioned like first it was 10th, later because of this issue i changed to 15th. Again i am facing the same problem. Money is not debited from my account and i keep getting messages like charges have been accrued due to delayed payment adversely affects credit history, etc., and also calls.
          Due to this covid-19, i had a tough time in the month of march and april. I personally went to the icici branch at rt nagar 10 kms away after school at 3.30pm on 17th march as these days icici closes sharp at 4pm., yet got a message stating that my icici account has been freezed. Must pay more 2000+ etc.
          Itz my humble request money is there in my pnb account if there is a statement stating there is mismatch after so many months after deducting the money what and why this problem is arising and kindly resolve this issue and deduct the money. Instead of these unwanted messages and calls.
          Anyway, this time i found out a way of paying the amount online internet banking.
          Itz our hard earned little money. Please help us by not deducting extra charges stating many reasons. Whomever i have met in the loan section, they regret for taking a loan with icici because of various documents that has to be furnished from your end. I have two and half more years to pay nearly 7131 or 9119 every month for a loan of 2.5 lakh. By the time this loan repayment is over i would have accumulated many ailments because of the tension that is received due to this.
          May 23, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 20, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            H
            Hitesh Jain RLPL
            from Siliguri, West Bengal
            Apr 20, 2020
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            My phone number is [protected]
            I am repeatedly getting calls from icici bank from different different numbers each time to payany emi.
            I have not taken any loan from icici bank and without any reason they are calling me again and again.
            Please stop it i have not taken any loan so please do not call and disturb me.
            In all this crisis situation you are harassing a citizen by calling them again and again.
            ICICI Bank customer support has been notified about the posted complaint.
            Apr 20, 2020
            Updated by Hitesh Jain RLPL
            See the amount of calls I am getting
            Atleast got 100 calls till now

            Verified Support
            Apr 20, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Apr 22, 2020
            Updated by Hitesh Jain RLPL
            Please permanently remove the number mentioned from your promotional list and all the telecallers list.
            I dont want to get disturbed
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              U
              Uday Athavale
              Apr 20, 2020
              Resolved
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              Resolved

              I have received a mail by icici that, today the amount of rs.999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. I have not done any transaction in this regard. Also i have checked my account statement, which shows amount of rs.999/- is debited on 20th april, 2020. Could you please assist me regarding this.
              Aug 14, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 20, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h9qw) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                B
                brijesh2112
                from Delhi, Delhi
                Apr 20, 2020
                Resolved
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                Resolved

                amazon refund not credited to icici bank credit card... since 18 days

                I have ordered product on 2nd april 2020 from amazon and cancelled on same day due to late delivery date but my refund is not credited till now.

                Refund has been initiated on dated 2nd april 2020 as per amazon customer care with reference no #[protected].

                But it is yet to process by bank i have given three time online complaint but no reply yet. It is sent [protected]@icicibank.com (Re:'icicicare=[protected].br...
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                T
                tejaswini1208
                Apr 20, 2020
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                Address: Ushodaya Raaga Apartments, Belathur, Bangalore

                Hi,

                My account has been debited with a comment "ecsrtnchg030420_sr[protected]gst" multiple times. A sum of 500rs got debited. It is my salary account, which is zero balance account. Please explain why so. I neither took any credit card nor any personal loan.
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                  P
                  priyanka215
                  Apr 19, 2020
                  Resolved
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                  Resolved

                  I cancelled one of my order on 24th march as it was lost during deliver, i received message that refund initiated on 31st march. However the refund still doesn't reflect in my icici amazon credit card. The refund was of 2472.15. Which is strange. Cause there was another refund done on 2nd april which is showing in card. I don't know whose fault it is. I tried calling to customer care and tried dropping email on which i received reply saying we are not working due to lockdown
                  Apr 29, 2020
                  Complaint marked as Resolved 
                  I have received my refund today. I had to contact them via facebook even after that no response received. But i received my regund
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 20, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h9ue) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Apr 24, 2020
                  Updated by priyanka215
                  I dropped email and the revert received from them says that due to lockdown we are not working
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                    R
                    Rushi Sharma
                    Apr 19, 2020
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                    Hello sir,
                    Due to lockdown in country because of Corona virus, I failed to maintain required balance in my account and that's why ECS returned and charged me of rs 560.

                    So, can I get back that money as currently lockdown situation is running in country.
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                      C
                      chaitalirathore
                      Apr 19, 2020
                      Resolved
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                      Resolved

                      I want to bring it to your notice, that there has been an unauthorised transaction of rs.91.99 from my account to amazon vsi. I am not a subscriber of amazon vsi, so there is no question of automatic renewal payment. I contacted the bank for help, but all they did was freezing my account temporarily and asking me to contact amazon customer care. I did the same and was instructed to mail them certain details so that they could look into the problem. But when i sent them the details, it says that i cannot reply to the sender. My problem still remains unsolved. Please help.
                      Chaitali rathore
                      May 23, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 20, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0h9tg) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Mudassar Katoch
                        Apr 19, 2020
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                        Address: Icici bank

                        I hold saving account in icici last day I check my account charged 29.15 RS posdec chg what is this. In the Emagerncy time banks do furad with us
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                          E
                          Er Atul Gangwar
                          Apr 19, 2020
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                          Please Help.. He call me from [protected]. then he message me from [protected] with phone pay link. i do transfer two time at upi [protected]@myicici

                          1st with 10000 Txn ID - P2004181837056557173498
                          2nd with 25000 Txn ID - P2004181835032620039884
                          Date[protected]
                          Request a Refund.
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                            S
                            satya thorat
                            Apr 19, 2020
                            Resolved
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                            Resolved

                            Dear team,

                            I have salary account of icici bank.

                            Icici bank charged me 2400 (590*4) for my four lic policies (Four ecs).

                            This happen because of my lic ecs bounce.

                            Due to corona we received late salary.
                            This amount is very high.

                            Even my ecs of one of. Policy is 1021 amount. Still. They charged, 590 for that also
                            Please look into the same.

                            Email id [protected]@gmail.com
                            Mobile number [protected]
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 19, 2020
                            ICICI Bank Customer Care's response
                            Dear Satya Thorat,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              D
                              Dinesh pavar
                              Apr 18, 2020
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                              Address: Aradhana lake Town vibhag 2 jolva Surat Gujarat

                              Hi sir I open ICICI Bank account in online but but my a ccount is block why name Dinesh shivaram pavar
                              Account number[protected]
                              Mobile no [protected]
                              Piz sir unlock my account
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                                R
                                Rama rao Jagan
                                from Mumbai, Maharashtra
                                Apr 18, 2020
                                Resolved
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                                Resolved

                                Address: ICICI BANK PORUR

                                Icici loan account no: lpche[protected]
                                Ecs banking account : citi union bank, ramapuram, a/c: [protected]

                                Icici bank usually takes loan from my citi union bank ramapuram, but this month inspite of money presence in the account they didnot took the money and which lead to increase in totoal money. I went and asked the manager on 13.4.20 about this he was not responding to help me. Yet i came and checked the loan amount in home that same day afternoon and i paid 8741 rupees online through the same citi union bank account. With 400 rupees extra without my mistake.

                                Today i checked the loan account it is saying i have to pay 918 rupees. I went to bank at 2.30pm the manager told wait till monday and you can ask the loan authority. What for?? For whose mistake should i pay??

                                I attach the statement of citi union bank and bank balance was there on 10th april you can check it.
                                And i attach the screenshot of demanding me to pay again 918 rupees.
                                And i need anwser for the money which i paid 400 rupees extra.
                                May 23, 2020
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Apr 18, 2020
                                Updated by Rama rao Jagan
                                customer id LPCHE[protected]
                                Verified Support
                                Apr 18, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  Rama rao Jagan
                                  from Mumbai, Maharashtra
                                  Apr 18, 2020
                                  Resolved
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                                  Resolved

                                  Address: ICICI bank porur

                                  Icici loan account no: lpche[protected]
                                  Ecs banking account : citi union bank, ramapuram, a/c: [protected]

                                  Icici bank usually takes loan from my citi union bank ramapuram, but this month inspite of money presence in the account they didnot took the money and which lead to increase in credit. I went and asked the manager on 13.4.20 about this he was not responding to help me. Yet i came and checked the loan amount in home that same day afternoon and i paid 8741 rupees online through the same citi union bank account. With 400 rupees extra without my mistake.

                                  Today i checked the loan account it is saying i have to pay 918 rupees. I went to bank at 2.30pm the manager told wait till monday and you can ask the loan authority. What for?? For whose mistake should i pay??

                                  I attach the statement of citi union bank and bank balance was there on 10th april you can check it.
                                  And i attach the screenshot of demanding me to pay again 918 rupees.
                                  And i need anwser for the money which i paid 400 rupees extra.
                                  May 23, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 19, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Rama Rao Jagan,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Ajinkya Nanavati
                                    Apr 18, 2020
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                                    Hi sir/mam,
                                    I am forced to lodge this complaint as i have seen deductions 10, 000 due to ecs transfer. I had five sip's
                                    It happened that for some times that i had not maintained sufficient balance for my sip. But owing to that icici is deducting charges from my account without any notice. Below are the deductions during the period[17-april-2020]. I did not realised. This as my salary/savings account was never having negative balance. The bank deducted almost 10000/- in one go. Below are the details:
                                    Account number[[protected]]
                                    15/04/2020 15/04/2020 in[protected] dp chgs till sep-1
                                    9 220.96 0.00
                                    7 17/04/2020 17/04/2020 upi/[protected]/upi/ajinkyananavat
                                    I/hdfc bank ltd 10, 000.00 10, 000.00
                                    8 17/04/2020 17/04/2020 ecsrtnchgs100320_sr[protected]gst 590.00 9, 410.00
                                    9 17/04/2020 17/04/2020 ecsrtnchgs120320_sr[protected]gst 590.00 8, 820.00
                                    10 17/04/2020 17/04/2020 ecsrtnchgs070320_sr[protected]gst 590.00 8, 230.00
                                    11 17/04/2020 17/04/2020 ecsrtnchg070420_sr[protected]gst 590.00 7, 640.00
                                    12 17/04/2020 17/04/2020 ecsrtnchg01_160320_sr[protected]gst 590.00 7, 050.00
                                    13 17/04/2020 17/04/2020 ecsrtnchgs160320_sr[protected]gst 590.00 6, 460.00
                                    14 17/04/2020 17/04/2020 in[protected] dp chgs till sep-1
                                    9 497.04 5, 962.96
                                    15 17/04/2020 17/04/2020 ecsrtnchg-14-aug-19+gst 472.00 5, 490.96
                                    16 17/04/2020 17/04/2020 ecsrtnchg04-10-jan-20+gst 472.00 5, 018.96
                                    17 17/04/2020 17/04/2020 ecsrtnchg03-13-jan-20+gst 472.00 4, 546.96
                                    18 17/04/2020 17/04/2020 ecsrtnchg01-15-feb-20+gst 472.00 4, 074.96
                                    19 17/04/2020 17/04/2020 ecsrtnchg-11-nov-19+gst 472.00 3, 602.96
                                    20 17/04/2020 17/04/2020 ecsrtnchg-15-nov-19+gst 472.00 3, 130.96
                                    21 17/04/2020 17/04/2020 ecsrtnchg02-14-feb-20+gst 472.00 2, 658.96
                                    22 17/04/2020 17/04/2020 ecsrtnchg-16-dec-19+gst 472.00 2, 186.96
                                    23 17/04/2020 17/04/2020 ecsrtnchg02-16-dec-19+gst 472.00 1, 714.96
                                    24 17/04/2020 17/04/2020 ecsrtnchg-15-jan-20+gst 472.00 1, 242.96
                                    25 17/04/2020 17/04/2020 ecsrtnchg02-14-jan-20+gst 472.00 770.96
                                    26 17/04/2020 17/04/2020 ecsrtnchg03-12-feb-20+gst 472.00 298.96
                                    27 17/04/2020 17/04/2020 ecsrtnchg04-10-feb-20+gst 298.96 0.00

                                    Please help me get my money inr 10200 back.
                                    Please icici, so much has been deducted from my account unethically and i need my money back into my account.

                                    Waiting for your quick response.

                                    Thanks and regards,
                                    Ajinkya nanavati
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Apr 18, 2020
                                    Updated by Ajinkya Nanavati
                                    Also after deduction for ECS without any notification and doing it suddenly, there was no sms alert and emails. Also no way to know what charges are pending. This is a way to provide service. You don't know what is happening, and what charges are still pending. Please help and me on this. My sip was only of RS 1000 and i am getting charged for RS 350-500 per translation. I am a middle class person who value his money. please help me on this issue

                                    Regards,
                                    Ajinkya Nanavati
                                    +91 [protected]
                                    Verified Support
                                    Apr 18, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Apr 20, 2020
                                    Updated by Ajinkya Nanavati
                                    By when icici will contact me
                                    May 27, 2020
                                    Updated by Ajinkya Nanavati
                                    Icici is not refunding money though

                                    - Bank didn't notified me that to stop ECS
                                    - My account balance was not negative
                                    - No notice from bank on pending charges
                                    - Got to know when i deposit 10000 rupees, all money debited without any notice and no SMS of debited amount.
                                    - No way to check pending ECS charges
                                    - I feel if i didn't notice this issue, it would have gone ahead with many more months. As banks just watching joy of charges piling up.
                                    - For SIP of RS 1000, i have been charged heavily, Not affordable for common man like me.
                                    I had no way to understand what was happening. Please help me out of this as ICICI is not refunding money.
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                                      K
                                      keshav sharma25
                                      Apr 18, 2020
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                                      Amount of rupees 825 charged as dp charged till jan 20 from my icici account why this is unauthorized transaction charged...
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