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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 386

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S
Sufi4190
Apr 13, 2020
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Address: ganesh colony , Aurangabad 431001 Maharashtra
Website: www.consumercomplaints.in/new_complaint/?editGUID=87684a704f47f5cb392cd0569b73a379

Im getting OTP and im not and ICICI bank customer and this is not done by me

This is the msg

Dear Customer, **1674 is OTP for your application. OTPs are SECRET. DO NOT disclose it to anyone. Bank NEVER asks for OTP.
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    Zenas K
    Apr 13, 2020
    Resolved
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    Address: india

    Hi,

    I have made an emi purchase through amazon with my icici bank credit card. Refund has been processed from amazon on 31st mar 2020. But, still it is not reflected in my account even today (13-apr-2020). Unable to contact icici customer care as the phone numbers and emails are not operational due to lockdown for covid-19. 14th april is my credit card statement due date. Please help me.

    Regards
    Zenas
    May 15, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 13, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ftac) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      harishreddy1508
      Apr 13, 2020
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      On april 9th 2020, i was charged with 590 rs ecs penalty. I donot know why it is happening. And the surprising part is they did not even send a mail or a text after money deduction. Such a fraud bank icici is. I am going to cancel my account in this bank.

      Account number:[protected]

      To ask about that transaction, there is nobody available in customer care
      May 16, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 13, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        Apurva Shirsat
        Apr 13, 2020
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        On 9th April 2020 almost 590 rs for two times have been debited from my account i dont know which charges these are. i did not get any message or emaail regarding that and can this much of amount can get deducted?
        i want my money back.
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          S
          suren patwardhan
          Apr 13, 2020
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          Address: ICICI Bank Housing Loan Mumbai

          My housing loan emi towards icici home loan is directly debited from my bank of baroda savings account. This month i. E. April 2020, the emi is debited twice on 8th and again on 9th.

          This is too, when rbi is in fact asking banks to moratorium emi, this bank is deducting it twice in a month! What a barbaric act of icici!!

          Refund my additional emi deducted.
          May 14, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 13, 2020
          ICICI Bank Customer Care's response
          Dear Suren Patwardhan,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ft9n) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Siddharth7704
            Apr 12, 2020
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            Hi,
            Rs 587.93 was deducted from my account. I have no information about this transaction and was not notified about the deduction. Tried to contact customer care but due to coronavirus outbreak, unable to get intouch.

            Contact details:
            [protected]
            [protected]
            Email : [protected]@gmail.com
            +1 photos
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              S
              sirsendu23
              Apr 12, 2020
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              I have a car loan accountlabdn[protected] in icici bank. I have not opted for moratorium but the bank is not deducting the emi amount feom my hdfc bank & it is showing that emi has increased by another 3 months. I have paid the emi by phonepe on 12th april 2020 & aftet that it is not paid in my loan account!!
              What the bank is thinking that forcefully the moratorium will be given?
              I'm not willing to get moratorium facility.
              +1 photos
              May 16, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 13, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                Dear sir,
                Rs. 999/- deducted from my icici amazon pay credit card no. [protected] for amazon standing instru. I didn't take any services. Its debited automatically which is not done by me and without my consent.
                Please look into this matter and credit rs. 999 /- in my icici amazon pay credit card. I am shocked because i believe in icici credit card. This is first time i face this type of problem. I tried to contact customer...
                +1 photos
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                H
                Harish.5085
                Apr 12, 2020
                Resolved
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                Dear sir,
                Rs. 999/- deducted from my icici amazon pay credit card no. [protected] for amazon standing instru. I didn't take any services. Its debited automatically which is not done by me and without my consent.
                Please look into this matter and credit rs. 999 /- in my icici amazon pay credit card. I am shocked because i believe in icici credit card. This is first time i face this type of problem. I tried to contact customer care but customer care services is currently not available due to cronavirus at this time. I got a message on[protected] at 11:33 pm. Message is mentioned below:

                (Inr999.00 debited on credit card xx2007 on 11-apr-20. Info:amazon standing.)

                Please look in to this matter seriously and resolve it asap
                Regards,
                Harish singh rawat
                +1 photos
                Apr 12, 2020
                Complaint marked as Resolved 
                Not resolved, clicked on resolved button by mistake. Please reopen it
                ICICI Bank customer support has been notified about the posted complaint.
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                  anu kaushal
                  Apr 12, 2020
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                  There is deduction occour from my account without doing any trading n all even i dont know about itI need to onow ehat happen to my account why its happen and i need my money back else ill block my aacount from icci becayse everymonth these types of deduction occuring frquently why? Am very unhappy with this.please do this on high priority.
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                    A
                    Ankur Hooda
                    from Delhi, Delhi
                    Apr 12, 2020
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                    Hi,
                    I have taken home loan from icici bank for under construction project (Loan application number - [protected]). Builder raises demand for each installment every month. There are total 8 installments.

                    Builder of my project has shared demand letter for 5th installment on 27th mar 20 and due date is 27 apr 20. Demand letter is enclosed.

                    I've requested for disbursement of 5th installment of my loan in icici mobile app (Reference number - 157009, snapshot enclosed).

                    I'd put up request for disbursement on 28 mar 20 and put intended disbursement date on imobile app as 3 apr 20.

                    I have been reaching out to icici team with request to disburse the amount since then but have received no response (Communication enclosed)

                    Please note that i completely rely on home loan disbursement to pay for each installment and builder is not willing to consider delay in payment of demand.

                    I have communicated to builder that icici bank is not responding to disbursement request given the covid-19 pandemic. Builder has given me a mail communicating that i need to pay installment by due date (Mail enclosed).

                    I request the concerned authorities to help me out in getting the disbursement timely. I am an honest middle-class citizen of india and pay my emis for home loan with discipline. The fact that i have converted my pre emi to emi demonstrates my consistency in home loan repayment.

                    It is my earnest submission to help me out.

                    Thanks
                    Ankur
                    [protected]
                    +3 photos
                    May 16, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 13, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      T
                      Tany Mittal
                      from Delhi, Delhi
                      Apr 12, 2020
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                      Resolved

                      Sir

                      Actually i had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

                      I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

                      Website : amazon
                      Refund reference # 053052

                      Best regards

                      Radhika
                      +1 photos
                      May 14, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 13, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0frim) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        SDGhani
                        Apr 11, 2020
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                        Address: Hyderabad

                        I am shaik dawood ghani, customer of icici bank limited. Today while inspecting my statement i got to know that an unauthorized transaction refering to dp chgs till-20 has been done on 30th march, 2020 of amount 826.00 rupees. I am not aware about this transaction, i did not get any prior notice, i did not get any otp or message regarding this transaction. I am not using any demat account and i do not trade. Why money got deducted and i need immediate refund of whole amount.
                        I'm enclosing my contact number and mail id at the bottom.
                        Thanking you
                        Mail id : [protected]@gmail.com
                        Contact : [protected]
                        +1 photos
                        May 14, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 13, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          SDGhani
                          Apr 11, 2020
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                          Address: Hyderabad

                          I am shaik dawood ghani, 826.00 rupees has been deducted from my account as dp chgs till feb-20. Dp charges on 30/03/2020. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction
                          Message to my mobile. I need justice and my money back immediately.
                          My account number is[protected]
                          My contact number is [protected]
                          Mail id [protected]@yahoo.com
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 12, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Apr 22, 2020
                          Updated by SDGhani
                          No response from icici officials till it is been almost 10 days
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                            S
                            Shalini RS
                            Apr 11, 2020
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                            Resolved

                            Address: Ajiganj sector-A

                            M an icici bank customer. Today[protected] ecsrtnchg charged 833 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                            May 16, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 11, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              gramulugoud
                              Apr 11, 2020
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                              Resolved

                              Hi, my name is g ramulu
                              I have received an sms today that i have wdl an amount of rs 504/- i just wanted to know that from where it's got withdraw i didn't wdl any amount. How could someone withdraw amount without my permission
                              Reg. Mob:[protected]
                              Sms that i received:-
                              "acct xx324900 debited with inr 504.00 as of 11 apr. Info: aep*cash wdl on. Avbl bal:inr 0.09. Call [protected] for dispute or sms block 324900 to [protected]"

                              Please check my consern
                              Thank you
                              May 12, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 11, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Uday Praveen
                                Apr 11, 2020
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                                Address: Chennai

                                On 9-Apr-2020, ECSRTNCHG deducted from my account of rs 590. I don't know what these charges and why.
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                                  S
                                  Sendilnathan
                                  Apr 11, 2020
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                                  Dear Sir,

                                  I don't have any loan amount etc... I don't know y each and every month Icici bank amount debiting without any information. Kindly look into this matter urgently and do stop debiting .
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                                    nikashsb
                                    from Bengaluru, Karnataka
                                    Apr 11, 2020
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                                    Resolved

                                    Address: #307 Saritha Opulence, Survey Number 85/2, 3rd Cross SGR Dental College Road., Manjunatha Layout, Munnekolala. Kasavanahalli Village.

                                    I have an icici bank savings account and an icicidirect trading account that was opened in 2016. During the time of opening the account i was told that my icici direct trading account is free and there won't be any charges levied against having this account even if i don't use it. I haven't used this account at all till date, still on 28th apr 2019, an amount of rs 826.00 was deducted from my account as yearly charges for my dmat account (Details of the transaction below)
                                    Transaction remarks: dmc/ dp chgs till apr-19
                                    Transaction date: 28-may-2019
                                    Transaction amount: 826.00
                                    +1 photos
                                    May 13, 2020
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 12, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Thirav_
                                      Apr 11, 2020
                                      Resolved
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                                      Resolved

                                      Address: 37, Pillayar Kovil street,virattipathu,Madurai 625016

                                      [resolved] icici bank — ecsrtnchg charges hit on my account

                                      2 reviews
                                      Madurai, tamil nadu, india
                                      Alaguthiraviyam m
                                      Submit a complaint
                                      Hi sir/madam

                                      Am a icici bank customer. 09.04.2020 ecsrtnchg charged 500 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you
                                      +1 photos
                                      May 16, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 12, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fjzn) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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