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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Jun 13, 2026

Complaints 23783

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14308

Unresolved

9475

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 388

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Sir

I had made some transactions using the icici bank credit card, and cancelled later.

I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

Website : amazon
Refund reference numbers 1) [protected] and 2) [protected]

I had written a similar complaint earlier as well but i still haven't received any response (Icici bank)

Best regards

May 20, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 17, 2020

Updated by Ravi.198 how to send mail to [protected]@icicibank.com, can you please give me e mail id

Verified Support

Apr 17, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0godx_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: P.w.d colony rohtak haryana

Am an icici bank customer. Today 15-04-20
Ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Thanks & regards,
Ranesh chandra singh

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am suyash mane my amount of 343.57rupees has been deducted from my account in the name of dp chgs till jan-20 on 15 april 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.

Name - suyash dyandeo mane
A/c no[protected]
In[protected]

May 18, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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There is unauthorised transaction from my account today which I have
not done.Transation details are given below..

VSI/AMAZON STAN/[protected]/[protected]
Please check and help us to get money back soon.

Thanks
Rajesh.D
[protected]

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Address: No.7/5, KMK ILLAM, 3rd floor,MAHADEVAN STREET, SEKAR NAGAR, JAFFERKHANPET

Dear Sir,
I have got the Personal Loan from AXIS Bank.I am requesting axis bank to Hold my 3 month Future EMI As per the Recent Guidelines by RBI declared on 27th March 2020.
I sent mail to axis bank and they approved also. My Account got debited with 590 Rs as ECSRTNCHG.Please refund my amount and do needful.
I am old customer of icici bank but not satisfying icici bank rules.this is not first time so many times same issues i am faced.
This is not fare.

Thanks & Regards,
Naresh Y.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gs3n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 17, 2020

Updated by Naresh Yns Dear Team,

Already i sent my all details through my register mail id to icici bank customer mail (customer.[protected]@icici.com).
Wt is UID(a0gs3n) i am not understand. Pl resolve my problem ASAP.

Apr 20, 2020

Updated by Naresh Yns Dear Team,

Kindly update the status of my issues.

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Apr 17, 2020

Hi, we are open to help you! Please provide us your contact number through inbox and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

T

Tanpia

Oct 7, 2021

From my icici bank account deducted Rs. 590.00
I don't know why. On 3rd Sept. 2021.
This is this the first time that happened to me in last 11yrs with icic bank.
Please refund my money ASAP.
Contact details: [protected]@gmail.com
Mobile number [protected]

M

Muthu Raju

Jan 3, 2022

From my icici bank account deducted Rs. 590.00 4times
I don't know why.
This is this the 5th time that happened to me in last 3 months with icic bank.
Please refund my money ASAP.
Mail: [protected]@gmail.com
Acnt:-2102

A

Antony04

from Chennai, Tamil Nadu

May 5, 2023

ECSRTNCHGS160423_SR[protected]GST

In this account My money dedected 2 times from ICICI Bank of â‚¹590.
Kindly refund my money of â‚¹1180

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4 Comments

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Sir

I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

Website : Amazon
Refund Reference # 393379

I had written a similar complaint earlier as well but I still haven't received any response(ICICI bank)

Best regards

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0g2vq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Icici bank jind branch

I have savings account and paylater account in icici and the bank deducted amount as lien and after payment of laylater i am unable to do any transactions as well as after paying of amount its more than 24 working hours but they are not removing my lean amount. They are taking long time to remove lien and release the lien to my account.

This is least expected from such reputed organisation. They should release the lien amount to account. Account no[protected]

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

ICICI Bank Customer Care's response Dear Atul Dhanda,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. i dropped an email to [protected]@icicibank.com.

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Address: Cochin

My ICICI Bank account automatically amount debited 2 time

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Address: Bangalore icici branch

Hi icici bank is charging reward fee rs 29.5 every month without my permission. I have not redeemed anything then why do you charge

My cid is given above in the subject line and i can see that the amount is deducted on 28/2/2020 and 9/4/2020,

Please reverse these charges asap and any such amount deducted without authorisation in the past asap

Also please take necessary action please such that the amount deducted gets reverse and no deduction for reward fee is given in future. I do not require any points on card

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fy7g) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My account was debited Rs.199 for no apparent reason. The following message was received:

Txn of INR 199.00 done on Acct XX535 on 13-Apr-20.Info: VSI*AMAZON ST.Avbl Bal:INR 4, 239.53.Call 18002662 for dispute or SMS BLOCK 535 to [protected]

I have not made any transactions today and I do not have any auto renewal subscriptions. I have not received any otp or any transaction intimation.

Apparently there are other icici customers with the same issue and this is a common occurrence. I would like to know why it happened and it must be resolved.

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fy5m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I mirdul Kumar, had taken your icic bajaj scooter bond in 1999, having certificate no 13885, and bondholders no 0013-884. Its getting maturity in 2023. I want to know the value of bond till the present date.
What will be the value if i want to break the same bond in 1 month
Kindly share the details on
[protected]@gmail.com

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Address: [email protected]

I have invested in august 2001 in my 3 minor child. Having bond holder no 01306042, 1306040 and 1306041. The detail are as under:

Shristi kapoor 2 bonds bond holder number 01306040
Muskan kapoor 2 bonds bond holder number 01306041
Shresth kapoor 1 bond bond holder number 01306042
The aforesaid bonds had become due for maturity on 28.01.2018. But we have yet not received the maturity proceeds till the date.in the mean time
My address had been changed. I have not received the maturity payment. My change address is
B-37/119 - a-1 nirala nivesh colony
Rathyatra birdopur
Varanasi
Mobile no [protected]
E mail : [protected]@gmail.com

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Aug 22, 2021

Updated by sanjay1061kapoor icici bank had still not resolved the complain

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Address: ganesh colony , Aurangabad 431001 Maharashtra

Website: www.consumercomplaints.in/new_complaint/?editGUID=87684a704f47f5cb392cd0569b73a379

Im getting OTP and im not and ICICI bank customer and this is not done by me

This is the msg

Dear Customer, **1674 is OTP for your application. OTPs are SECRET. DO NOT disclose it to anyone. Bank NEVER asks for OTP.

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Address: india

Hi,

I have made an emi purchase through amazon with my icici bank credit card. Refund has been processed from amazon on 31st mar 2020. But, still it is not reflected in my account even today (13-apr-2020). Unable to contact icici customer care as the phone numbers and emails are not operational due to lockdown for covid-19. 14th april is my credit card statement due date. Please help me.

Regards
Zenas

May 15, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ftac) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On april 9th 2020, i was charged with 590 rs ecs penalty. I donot know why it is happening. And the surprising part is they did not even send a mail or a text after money deduction. Such a fraud bank icici is. I am going to cancel my account in this bank.

Account number:[protected]

To ask about that transaction, there is nobody available in customer care

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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On 9th April 2020 almost 590 rs for two times have been debited from my account i dont know which charges these are. i did not get any message or emaail regarding that and can this much of amount can get deducted?
i want my money back.

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Address: ICICI Bank Housing Loan Mumbai

My housing loan emi towards icici home loan is directly debited from my bank of baroda savings account. This month i. E. April 2020, the emi is debited twice on 8th and again on 9th.

This is too, when rbi is in fact asking banks to moratorium emi, this bank is deducting it twice in a month! What a barbaric act of icici!!

Refund my additional emi deducted.

May 14, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

ICICI Bank Customer Care's response Dear Suren Patwardhan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ft9n) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,
Rs 587.93 was deducted from my account. I have no information about this transaction and was not notified about the deduction. Tried to contact customer care but due to coronavirus outbreak, unable to get intouch.

Contact details:
[protected]
[protected]
Email : [protected]@gmail.com

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I have a car loan accountlabdn[protected] in icici bank. I have not opted for moratorium but the bank is not deducting the emi amount feom my hdfc bank & it is showing that emi has increased by another 3 months. I have paid the emi by phonepe on 12th april 2020 & aftet that it is not paid in my loan account!!
What the bank is thinking that forcefully the moratorium will be given?
I'm not willing to get moratorium facility.

May 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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