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Updated: Apr 21, 2026
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R
Rajesh Dharmabotla
Apr 15, 2020
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There is unauthorised transaction from my account today which I have
not done.Transation details are given below..

VSI/AMAZON STAN/[protected]/[protected]
Please check and help us to get money back soon.

Thanks
Rajesh.D
[protected]
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    N
    Naresh Yns
    from Namagiripettai, Tamil Nadu
    Apr 15, 2020
    May 5, 2023
    This thread was updated on May 5, 2023
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    Address: No.7/5, KMK ILLAM, 3rd floor,MAHADEVAN STREET, SEKAR NAGAR, JAFFERKHANPET

    Dear Sir,
    I have got the Personal Loan from AXIS Bank.I am requesting axis bank to Hold my 3 month Future EMI As per the Recent Guidelines by RBI declared on 27th March 2020.
    I sent mail to axis bank and they approved also. My Account got debited with 590 Rs as ECSRTNCHG.Please refund my amount and do needful.
    I am old customer of icici bank but not satisfying icici bank rules.this is not first time so many times same issues i am faced.
    This is not fare.

    Thanks & Regards,
    Naresh Y.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 16, 2020
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gs3n) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Apr 17, 2020
    Updated by Naresh Yns     Dear Team,

    Already i sent my all details through my register mail id to icici bank customer mail (customer.[protected]@icici.com).
    Wt is UID(a0gs3n) i am not understand. Pl resolve my problem ASAP.
    Apr 20, 2020
    Updated by Naresh Yns     Dear Team,

    Kindly update the status of my issues.
    View replies
    Hi, we are open to help you! Please provide us your contact number through inbox and we will get back at the earliest.
    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Reply
    From my icici bank account deducted Rs. 590.00
    I don't know why. On 3rd Sept. 2021.
    This is this the first time that happened to me in last 11yrs with icic bank.
    Please refund my money ASAP.
    Contact details: [protected]@gmail.com
    Mobile number [protected]
    Reply
    From my icici bank account deducted Rs. 590.00 4times
    I don't know why.
    This is this the 5th time that happened to me in last 3 months with icic bank.
    Please refund my money ASAP.
    Mail: [protected]@gmail.com
    Acnt:-2102
    Reply
    ECSRTNCHGS160423_SR[protected]GST

    In this account My money dedected 2 times from ICICI Bank of ₹590.
    Kindly refund my money of ₹1180
    Reply
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      T
      Tany Mittal
      from Delhi, Delhi
      Apr 14, 2020
      Resolved
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      Resolved

      Sir

      I had made some transactions using the icici bank credit card, and cancelled later due to delayed delivery (Due to covid19).

      I haven't received the refund yet (More than 15 working days have passed). Request you look asap on this. Please refer the confirmation email received from the seller.

      Website : Amazon
      Refund Reference # 393379

      I had written a similar complaint earlier as well but I still haven't received any response(ICICI bank)

      Best regards
      May 16, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 15, 2020
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0g2vq) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Atul Dhanda
        Apr 14, 2020
        Resolved
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        Address: Icici bank jind branch

        I have savings account and paylater account in icici and the bank deducted amount as lien and after payment of laylater i am unable to do any transactions as well as after paying of amount its more than 24 working hours but they are not removing my lean amount. They are taking long time to remove lien and release the lien to my account.

        This is least expected from such reputed organisation. They should release the lien amount to account. Account no[protected]
        May 16, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 14, 2020
        ICICI Bank Customer Care's response         Dear Atul Dhanda,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Aninda Kar
          Apr 14, 2020
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          999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. i dropped an email to [protected]@icicibank.com.
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            A
            [email protected]
            from Manjeri, Kerala
            Apr 14, 2020
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            Address: Cochin

            My ICICI Bank account automatically amount debited 2 time
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              A
              aghosh19
              from Silapathar, Assam
              Apr 14, 2020
              Resolved
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              Address: Bangalore icici branch

              Hi icici bank is charging reward fee rs 29.5 every month without my permission. I have not redeemed anything then why do you charge

              My cid is given above in the subject line and i can see that the amount is deducted on 28/2/2020 and 9/4/2020,

              Please reverse these charges asap and any such amount deducted without authorisation in the past asap

              Also please take necessary action please such that the amount deducted gets reverse and no deduction for reward fee is given in future. I do not require any points on card
              May 16, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 14, 2020
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fy7g) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                sumitsaha.92
                Apr 13, 2020
                Resolved
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                My account was debited Rs.199 for no apparent reason. The following message was received:

                Txn of INR 199.00 done on Acct XX535 on 13-Apr-20.Info: VSI*AMAZON ST.Avbl Bal:INR 4, 239.53.Call 18002662 for dispute or SMS BLOCK 535 to [protected]

                I have not made any transactions today and I do not have any auto renewal subscriptions. I have not received any otp or any transaction intimation.

                Apparently there are other icici customers with the same issue and this is a common occurrence. I would like to know why it happened and it must be resolved.
                May 16, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 14, 2020
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fy5m) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Mahak9573
                  Apr 13, 2020
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                  I mirdul Kumar, had taken your icic bajaj scooter bond in 1999, having certificate no 13885, and bondholders no 0013-884. Its getting maturity in 2023. I want to know the value of bond till the present date.
                  What will be the value if i want to break the same bond in 1 month
                  Kindly share the details on
                  [protected]@gmail.com
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                    S
                    sanjay1061kapoor
                    Apr 14, 2020
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                    Resolved

                    Address: [email protected]

                    I have invested in august 2001 in my 3 minor child. Having bond holder no 01306042, 1306040 and 1306041. The detail are as under:

                    Shristi kapoor 2 bonds bond holder number 01306040
                    Muskan kapoor 2 bonds bond holder number 01306041
                    Shresth kapoor 1 bond bond holder number 01306042
                    The aforesaid bonds had become due for maturity on 28.01.2018. But we have yet not received the maturity proceeds till the date.in the mean time
                    My address had been changed. I have not received the maturity payment. My change address is
                    B-37/119 - a-1 nirala nivesh colony
                    Rathyatra birdopur
                    Varanasi
                    Mobile no [protected]
                    E mail : [protected]@gmail.com
                    May 16, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 14, 2020
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Aug 22, 2021
                    Updated by sanjay1061kapoor                     icici bank had still not resolved the complain
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                      S
                      Sufi4190
                      Apr 13, 2020
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                      Address: ganesh colony , Aurangabad 431001 Maharashtra
                      Website: www.consumercomplaints.in/new_complaint/?editGUID=87684a704f47f5cb392cd0569b73a379

                      Im getting OTP and im not and ICICI bank customer and this is not done by me

                      This is the msg

                      Dear Customer, **1674 is OTP for your application. OTPs are SECRET. DO NOT disclose it to anyone. Bank NEVER asks for OTP.
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                        Z
                        Zenas K
                        Apr 13, 2020
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                        Address: india

                        Hi,

                        I have made an emi purchase through amazon with my icici bank credit card. Refund has been processed from amazon on 31st mar 2020. But, still it is not reflected in my account even today (13-apr-2020). Unable to contact icici customer care as the phone numbers and emails are not operational due to lockdown for covid-19. 14th april is my credit card statement due date. Please help me.

                        Regards
                        Zenas
                        May 15, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 13, 2020
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ftac) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          H
                          harishreddy1508
                          Apr 13, 2020
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                          On april 9th 2020, i was charged with 590 rs ecs penalty. I donot know why it is happening. And the surprising part is they did not even send a mail or a text after money deduction. Such a fraud bank icici is. I am going to cancel my account in this bank.

                          Account number:[protected]

                          To ask about that transaction, there is nobody available in customer care
                          May 16, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 13, 2020
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Apurva Shirsat
                            Apr 13, 2020
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                            On 9th April 2020 almost 590 rs for two times have been debited from my account i dont know which charges these are. i did not get any message or emaail regarding that and can this much of amount can get deducted?
                            i want my money back.
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                              S
                              suren patwardhan
                              Apr 13, 2020
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                              Address: ICICI Bank Housing Loan Mumbai

                              My housing loan emi towards icici home loan is directly debited from my bank of baroda savings account. This month i. E. April 2020, the emi is debited twice on 8th and again on 9th.

                              This is too, when rbi is in fact asking banks to moratorium emi, this bank is deducting it twice in a month! What a barbaric act of icici!!

                              Refund my additional emi deducted.
                              May 14, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 13, 2020
                              ICICI Bank Customer Care's response                               Dear Suren Patwardhan,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ft9n) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Siddharth7704
                                Apr 12, 2020
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                                Hi,
                                Rs 587.93 was deducted from my account. I have no information about this transaction and was not notified about the deduction. Tried to contact customer care but due to coronavirus outbreak, unable to get intouch.

                                Contact details:
                                [protected]
                                [protected]
                                Email : [protected]@gmail.com
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                                  S
                                  sirsendu23
                                  Apr 12, 2020
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                                  Resolved

                                  I have a car loan accountlabdn[protected] in icici bank. I have not opted for moratorium but the bank is not deducting the emi amount feom my hdfc bank & it is showing that emi has increased by another 3 months. I have paid the emi by phonepe on 12th april 2020 & aftet that it is not paid in my loan account!!
                                  What the bank is thinking that forcefully the moratorium will be given?
                                  I'm not willing to get moratorium facility.
                                  May 16, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 13, 2020
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    H
                                    Harish.8422
                                    Apr 12, 2020
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                                    Resolved

                                    rs.999/- debited my icici credit card for amazon standing instru. which is not done by me and without my consent

                                    Dear sir,
                                    Rs. 999/- deducted from my icici amazon pay credit card no. [protected] for amazon standing instru. I didn't take any services. Its debited automatically which is not done by me and without my consent.
                                    Please look into this matter and credit rs. 999 /- in my icici amazon pay credit card. I am shocked because i believe in icici credit card. This is first time i face this type of problem. I tried to contact customer...
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                                    H
                                    Harish.5085
                                    Apr 12, 2020
                                    Resolved
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                                    Resolved

                                    Dear sir,
                                    Rs. 999/- deducted from my icici amazon pay credit card no. [protected] for amazon standing instru. I didn't take any services. Its debited automatically which is not done by me and without my consent.
                                    Please look into this matter and credit rs. 999 /- in my icici amazon pay credit card. I am shocked because i believe in icici credit card. This is first time i face this type of problem. I tried to contact customer care but customer care services is currently not available due to cronavirus at this time. I got a message on[protected] at 11:33 pm. Message is mentioned below:

                                    (Inr999.00 debited on credit card xx2007 on 11-apr-20. Info:amazon standing.)

                                    Please look in to this matter seriously and resolve it asap
                                    Regards,
                                    Harish singh rawat
                                    Apr 12, 2020
                                    Complaint marked as Resolved 
                                    Not resolved, clicked on resolved button by mistake. Please reopen it
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      anu kaushal
                                      Apr 12, 2020
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                                      There is deduction occour from my account without doing any trading n all even i dont know about itI need to onow ehat happen to my account why its happen and i need my money back else ill block my aacount from icci becayse everymonth these types of deduction occuring frquently why? Am very unhappy with this.please do this on high priority.
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