Hi all,
I am having my salary accout in icici bank. Atmdec chg/[protected]/2022+gst 29.5 and atmdec chg/[protected]/2022+gst 29.5 were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time.
Moreever, it is also legal as per rbi rule.
Transaction details :
Atmdec chg/[protected]/2022+gst 29.5
Atmdec chg/[protected]/2022+gst 29.5
Thanks
Kannan s
May 3, 2020
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2020
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cyc7) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.
Need the refund asap, do the needful
We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0cyc6_01) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team