ICICI Bank Complaints & Reviews

I did transaction of 10000 on 30th march 2020. Amount is deducted from my icici account but not credited to nps account or even back to icici account.

Error -

https://www.billdesk.com/pgidsk/pgijsp/error1.jsp
Reason: sorry. We were unable to process your transaction. We apologise for the inconvenience and request you to try again later.

Can you please check on priority?

Thanks,

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0du5z) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 03, 2020

Updated by Pramila_14 Send required details. its been 5 days and the issue is still not resolved. The amount is still not credited to any of the account. Please help on priority.

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Address: Address: Icici Bank Ltd., 45 1 Rafi Ahmed Kidw... IFSC Code: ICIC0000837; (used for RTGS and ... MICR Code: 700229035 Branch Code: 000837

Website: www.icicibank.com/customer-care.page

On 02/04/2020 in[protected] dp chgs till feb-20 dr. 826.00, unnecessary deducted my balance, never i applied for any services, my account icici bank account number[protected], anup kumar patra, address: icici bank ltd., 45 1 rafi ahmed kidw...
Ifsc code: icic0000837; (Used for rtgs and...
Micr code:[protected]
Branch code: 000837.
I want my money back, due to lock-down unable make call to customer care support.
Contact -[protected], [protected]@gmail.com

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May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

ICICI Bank Customer Care's response Dear Anup Kumar Patra,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: R-707 ,3rd Bldg ,mahakali Darshan Hsg, Gundavali Guathan , Azad road , Andheri East mumbai - 400069

My name is sagar bhosale a saving account holder in your bank for the last 8 years. I hold an account in the name sagar dnyandev bhosale and i have an account number[protected].
Please note my cousin brother abhijeet bhosale transaction no (Rrn[protected] dt 09/02/2020. Has wrongly transferred 10, 000 /- to account[protected] instead of account no.[protected]. Request you to please reverse the said transaction as early as possible from your side.
I hereby enclose a copy of the bank mail for your reference. Kindly investigate and shed light on this matter. I look forward to your response to the problem. Please let me know if you have any information regarding this transaction.
I shall be thankful to you for this kindness.

Yours sincerely,
Sagar bhosale
[protected]

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I'm Surajit Das, and my registered email id is [protected]@yahoo.com,
Rs. 449 has been debited from my account on[protected] without informing me in mail or sms. and (VSI/DEBIT/[protected]) showing as Transaction Remarks,

May I know why this amount has been deducted without any acknowledgement, And why the Bank doesn't inform us when any deduction happen from their-end.

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 07, 2020

Updated by Surajit Das786 It's not resolved,
didn't received any call or mail. Why you [ICICI Bank Customer Service Team] marked this complain as resolved blindly, without any confirmation.

May 02, 2020

Updated by Surajit Das786 I don't think anyone look into these complains seriously.

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I am ankita arewar, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till 20 on 30th march 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dnl8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 02, 2020

Updated by Anks09 Provided Mail id is invalid. Please let me know the correct mail id

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S

Sachin Dhyani

from Hyderabad, Telangana

Apr 2, 2020

On 31st March 2020, I received 4 messages that Rs.293.58 is deducted.
Overall Rs. 1174.32 got deducted.

2 other messages also received.
One was RUB 114.70 and other was USD 10.00

Since both of them required OTP the amount dint deduct.

But the other 4 got deducted.

money deduction from bank account - Comment #3670411 - Image #0

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ICICI Bank Customer Care's response, Apr 2, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0dnl8_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

S

sachindram

Apr 2, 2020

Hello sir
I am sachin, I have icici bank account but on date 27 March 2020 unwanted detection amount 6600/- by VIN/Google.
Please refund my amount as soon as possible.
My phone. No. Is +91- [protected]
My pan no. Is AQSPT6394A.
Thanks

Reply

ICICI Bank Customer Care's response, Apr 2, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have not authorised this nor am i informed why has this been deducted. My registered number is [protected]. Need the amount to be reinstated and an email on how it has been deducted without my approval. These are difficult times where we are fighting corona virus and such hidden activities is where icici bank is finding profits and pleasure in. Shame.

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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R

RahulTripathi07

Apr 2, 2020

I dont know why this is charged to me.(826 INR)
I never activated demat as my will.
it was told to me it is created for me lifetime free of cost.

dp chgs of rs. 876 deducted. - Comment #3670359 - Image #0

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ICICI Bank Customer Care's response, Apr 2, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0dnkw_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: a b road gandhi gram mangliya indore 453771

I have a demat account in zerodha bank for 2 months now. When i checked my bank transactions and i found that there is one debit transaction 'dmc/in[protected] dp chgs till feb-20 — inr 505.62' at dated 30/03/2020. When i created the demat account, i was not told about the dp charges, it was told me by the zerodha representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[[protected]]. This is completely unacceptable and please refund my amount. My phone number is [[protected]]

May 2, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by blshukla the amount deducted is 688.33 at date 30/03/2020

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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A

Anurag0997

Apr 2, 2020

March 24, 2020.
Hi, I have ordered a phone in amazon and I have Paid using my ICICI Credit card and the ordered was cancelled later.
I Have to receive a refund of 28999 INR towards My ICICI Bank Credit card within 5 days but I haven received it yet.
The refund transaction umber given to me by amazon is 227417.

dp charges fraud in my icici bank account - Comment #3670403 - Image #0

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ICICI Bank Customer Care's response, Apr 2, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0dnk7_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi, I've been paying my personal loan EMI and minimum amount due every month to agents of icici bank, but still the lien my account every month and i have to do multiple calls to same agent to remove the lien. Now they are not even picking the call. I cant's properly use my idirect account and my icici account for that. I urgently want to unlien my account as i will recieve my salary amount in 2 or 3 days. And also as rbi has directed that we can stall next 3 month's emi so i would like to get my personal account unliened so that i can use other features of bank account.

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ICICI Bank customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by NipssX /Any update

Apr 01, 2020

Updated by NipssX why this complaint is still not sent to icici customer care?

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I am Harasit Das. Rs.826 has been deducted from my account No[protected] DP CHGS TILL FEB-2020) DP charges on 30/03/2020.

I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately & if activated any kind of Demat account services then please deactivate .My Account Number is[protected].

Regards
Harasit Das
[protected]

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May 3, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: A. Balachandar, #203, Sai Nisarg, Malleshpalya Main Road, Maruthinagar, 560075

01. Rbi has extended repayment period for term loans / credit card payments to banks by 3 months.
02. I received sms from indian bank stating that the bank has extended repayment of emi by 3 months as per directive which is find.
03. I have received another sms from icici bank stating that i should visit the bank's website and register my option to repay my dues after 3 months, otherwise i will be treated as a defaulter and dealt with as such. This is against the spirit of rbi directives. The bank should automatically extend the repayment period without asking them to exercise the option. If they prefer to repay during the moratorium period it is their wish.

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djmu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have cancelled two IRCTC tickets on 22-March, Amount was 2570 and 2350.

I received a message from IRCTC that ticket has been cancelled successfully and amount will be refunded in 2-3 days.

On 21-March, a payment made towards Airtel broadband was unsuccessful but the amount got deduct from my credit card. It has also not been refunded(not showing in the credit card statement).

Request you to check why the refunded amounts are not visible in my credit card statement

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djoj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 01, 2020

Updated by Rachana_1407 Shared email Id, [protected]@icicibank.com., is invalid

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Address: 560100

Rs 826 has been deducted from my account on 30.03. I checked online and found that lot of other people have logged similar complain. I believe the charge is for dmat account but i don't even have an icici dmat account that i am aware of. Please initiate ba refund as i have never been informed about such deduction. I use zerodha for my share investments and they were also unaware of such a debit. We were not informed about this deduction and didn't even receive any email or message for the same. This is absolutely ridiculous. Please initiate a refund asap.

May 2, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by nilavra KC Pasting the reply from the ICICI bank when I raised this query.
They redirected me to the mobile banking site which again redirected me to mail the same ID.
This is like an Infinite loop

#

Dear Customer,

We wish to inform you that due to the precautionary measures undertaken for our officers in the wake of Corona virus outbreak, we are currently unable to assist you through E-mail. You may login to your internet banking account on our website www.icicibank.com or login to our Mobile Banking App for fulfillment of your request. We thank you for your patience and co-operation.

For emergency services like loss of card, unauthorised transaction, please call our Customer Care

Critical services available on i-Mobile and Internet Banking

Blocking credit /debit card, *Unblocking of debit card, Reissue of the debit card, Stop cheque payment, APIN generation for debit/ credit card, limit increase/decrease for debit card, activation/ deactivation of international transaction for debit /credit cards, Email id updation
*Available only on i-Mobile

Sincerely,

Customer Service Team
ICICI Bank Limited

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djpm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Khordha, Odisha

Mere account se 367 debit hua lekin recharge nehi huahe. Mere money back kero.

Dear airtel customer, rs378.00 is no longer a valid recharge. Recharge with enjoy unlimited calls on airtel and 3000 mins to other networks, 6gb data and 900 sms. Pack valid for 84 days.. Trans id [protected].

Dear sbi upi user, ur a/cx8567 - debited by rs378.0 on 31mar20 ref no[protected]. Download yono @ www.yonosbi.com

Ye sab msg aya lekin recharge nehi huahe..

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djqp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi, 110059

My account is freezed without any reason contacted customer care they said to visit near branch. visited the branch 3 weeks back. they said it is technical issues will be fixed.
But still my account is blocked and i m not able to do any transaction. not able to visit branch or contact branch.
Worst experience with ICICI bank these days.

At this situation customer care is not helping they just say that they can't help and its very hard to reach ICICI bank customer care.
just want my account and Fd to be unblocked.
Branch managers not picking up phones.

ICICI Bank customer support has been notified about the posted complaint.

Mar 31, 2020

Updated by vijay_12_vijay KYC and biometric is already done. they have freezed my account without any intimation or information.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djrs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 01, 2020

Updated by vijay_12_vijay Their Response as expected: we are currently unable to assist you through E-mail. You may login to your internet banking account on our website www.icicibank.com or login to our Mobile Banking App for fulfillment of your request. We thank you for your patience and co-operation.
Do they even have a customer not so care team.

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Fee week ago icicibank debited my 117 RS from my savings account when I complained regarding the same The customer representative jayashree told me and assured me that they will refund my money back but after this money has not been refunded and the bank customer service is not replying also to my raised complaint now it's been ten days so finally I m complaining regarding the bank through this platform so that they work for us not for fraud activities
This bank has debited money many a time from my account but now when I was in need they don't even responded to their customer
Now when this covid19 will get over I will simply stop using this bank services
My name is shubham anand and my account no is[protected] and the money was deducted on 21st of March

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 07, 2020

Updated by Shubhanj They r just so ### up they r not even replying to their customer

Apr 07, 2020

Updated by Shubhanj It's been now 2 weeks and no customer service associate has called me regarding my query

Apr 07, 2020

Updated by Shubhanj I will now now post this on different social media platforms and shut off my account in ICICI Bank

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Address: Aurangabad, Maharashtra, 431005

I am piyush nirkhee, an mount of 413 rupees has been deducted from my account in the name of dp chgs till 20 on 30th march 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

This will never be accepted.

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Piyush Nirkhee,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d5ui) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: D-301, Rohan jharoka, phase 1,, yemalur mn rd, kempapura, bellandur, Bangalore, Karnataka, 560037

I am being charged automatically by amazon for this vsi*amazon prim, i have never taken this membership.

On below dates:
21 feb 2020 - debit of 971.63 rs.
21 mar 2020 - debit of 1017.41 rs.

I got sms from icici bank on above mentioned dates that 'a purchase has been made using your debit card linked to icici bank account.

Info: vsi*amazon prim.'

I need the refund asap. Please look into this issue.
Thanks,
Sneha

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Sneha Choughule,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d33u) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 15/11, Old Rajinder Nagar, New Delhi, New Delhi, Delhi, 110060

Myself sudhir kumar, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till feb-20) on 30-march-2019. I have never used my demat account till now.

Without any information icici representative open my account. I was supposed to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici.

My icici account number is[protected]. This is unethical and unacceptable for me and i request icici to please refund my amount and also deactivate the demat account to avoid any further deduction. My phone number is [protected]

May 1, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d341) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am jigar patel, an mount of 826.00 rupees has been deducted from my account in the name of "dmc/in[protected] dp chgs till feb-20" on 30th march 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.

Customer id :[protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d37i) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 07, 2020

Updated by jigar8888 it shows email address "[protected]@icicibank.com" even if I am logged in. I don't think this is valid email. Please provide proper email address.

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Address: F10 Vinay Path Banipark Colony Jaipur, Jaipur, Rajasthan

Hey team icici,
On 30 march 2020 a balance of 826 was deducted from my savings account. Amount was deducted with detail "dp charges till feb 2020"... I have not opted for any type of service from your bank and debit card use by me is of basic type whose yearly charge is not that much... I want immediate action on such types o[censored]ninformed deduction and want my money back in my account... Such types of management is not expected from...

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ICICI Bank Complaints & Reviews

File a complaint to ICICI Bank

ICICI Bank reviews & complaints page 390

transaction failure issue

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unnecessary deducted my balance 826 rs from account

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upi reversal of incorrect transaction

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unauthorized transaction vsi/debit/20200401103823

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money deduction from bank account

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dp chgs of rs. 876 deducted.

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dp charges fraud in my icici bank account

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account opened even after paying minimum amount every month

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money deducted of my account

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repayment of loans / credit card payments during lockdown period

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icici bank refund amount not showing in my account(credit card)

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826 deducted as dp charges

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money deducted but not recharge

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account freezed | unable to do any transaction

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money got deducted but not refunded from the bank

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icici bank dp chgs till feb 20

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icici bank vsi*amazon prime debit

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dmc chgs charges

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demat account charges : customer id - 539860670

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826 rupees deducted in name of dp charges

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