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ICICI Bank Complaints & Reviews

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Updated: Jun 13, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 390

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J
Jaysukh Sonagara
Apr 10, 2020
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I have placed the order on Amazon and same was cancelled because of lock down. Amazon has already initiate the refund but refund was not reflect in my credit card after 10 days.

Refund transaction to ICICI Bank ID is 041313.

Mobile No. [protected]
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    B
    B N Patra
    Apr 10, 2020
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    Address: Udhampur

    I was used my credit card no [protected] on 23 Mar 2020 at Northern Comd CSD canteen for payment 750/- but amount debited two times i.e 750+750. Request credit amount.
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      viradiya sagar
      Apr 9, 2020
      Resolved
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      Resolved

      Hi,
      From my account there was deduction of 590 rs in bame of ECSRTNCHG060420_SR[protected]

      Why, can i know reason?

      I want my money refunded
      Apr 10, 2020
      Complaint marked as Resolved 
      I did not get ane message from bank, i saw when i checked my account, that 590 rs were deducted..
      Apr 10, 2020
      Updated by viradiya sagar
      Why it is resolved without resolution
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        S
        SN Ramu
        Apr 10, 2020
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        Address: HYDERABAD

        Today 4/9/2020 ecsrtnchg charged 590.00 and 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.
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          R
          Rambilas nagar
          Apr 9, 2020
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          Address: 34 Krishna Nagar kota Rajasthan 324005
          Website: I Mobile

          Hello sir I'm icici bank customer. Today 9/4/2020 ecsrtnchg charged 590 and 590 rupees. I don't know what the charges ecsrtnchg... Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.
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            R
            Rubysultana
            from Hyderabad, Telangana
            Apr 9, 2020
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            Address: 16-11-69/A Moosarambagh Tv Tower, Malakpet
            Website: www.icicibank.com

            Am an icici bank customer. Today 9/4/2020 ecsrtnchg charged 590 and 590 rupees. I don't know what the charges ecsrtnchg... Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id ruby. [protected]@gmail.com.
            May 12, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 10, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Aashish Jadhav
              Apr 9, 2020
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              Address: Mumbai

              My name is aashish jadhav, an icici bank customer from the last couple of years.

              In the month of march, my account is debited three times on the grounds of 'dp chgs till feb 20', something which is completely unforeseen to me. The amount totaling rs. 826.00 has been deducted from my account in the set of three transactions.

              When i searched google regarding this dp charges, i found it something related to 'demat account' which i believe may be wrong but whatever it may be. I have never activated or linked anything to my account and neither have i tried doing so. Demat account is something out of boundary.

              Most importantly, there was no prior notice of deduction given by the bank through sms or call regarding these deductions and they are not even bothered to inform about the same after deductions have been made.

              Only after i logged-in my account and checked the balance, i realized that the said amount was debited from my account.

              This is a completely unprofessional and irresponsible act by the bank at this crucial time of covid-19 crisis when people require every single penny of their earnings/savings to be useful and handy when necessary.

              It's needless to say that i need a refund as soon as possible or else i will have to undertake more severe action against this deleterious act by icici bank.
              May 11, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 10, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5cy) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                I
                Imvarma RK
                Apr 9, 2020
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                Address: madhapur, Hyderabad

                Am an icici bank customer. Today 4/9/2020 ecsrtnchg charged 451.32 and 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id rajkumar. [protected]@yahoo.com
                May 10, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 09, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  MANOJ NIKAM
                  from Delhi, Delhi
                  Apr 9, 2020
                  Resolved
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                  Address: Satara

                  An an icici bank customer. Today[protected] ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                  May 13, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 10, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    A2z sale
                    Apr 9, 2020
                    Resolved
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                    Resolved

                    Address: Madipakkam chennai

                    Sir,
                    This is my details
                    First data icici swiping machine
                    Merchent id 75939162
                    Terminal ID 88305395
                    Phone no [protected]
                    Mail id [protected]@gmail.com

                    Last April 1 was swiped 10250...only 5486 credited...balance not credited...kindly do the needful..the reply bank side.

                    Annual maintenance fee for 3 years they deduct balance amount..

                    Without my knowledge how you people deduct amount for annual maintenance ...no intimation anything from your side.u deduct amc for three years..cheated service..i will going to file a case in court..i dont need amc setup..in chrona situatuion u people cheating customer valuable money ..i planned that amount for medical surgery..very worst..i need my money back..
                    May 11, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 10, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      KarthikMsan
                      Apr 9, 2020
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                      Unauthorised transactions has been made from my account, without my Authentication. And it’s happened repeatedly within one day. I would like to have immediate action to be taken regarding this.

                      Thanks & Regards
                      Karthik
                      [protected]
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                        D
                        dvenkat88
                        from Manuguru, Telangana
                        Apr 8, 2020
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                        Hi
                        I have choose the mortgage optiona and after that i was realise to pay the my personal loan as per schedule.
                        I tried to send three emails and chat with imobile app.

                        But my personal loan amount was converted to mortgage.

                        Please change it asper the scheduler of every month.
                        I have attached required details to screen shots.

                        Thanks
                        Venkatareddy
                        [protected]
                        May 14, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 09, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          V
                          Vishakh R Nair
                          Apr 8, 2020
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                          Address: US

                          Today on april 8, 2020. I received a message from icici bank saying a purchase of inr 3493 has been made using your debit card linked to icici bank account. Info: vin*coursra 5u3

                          I am very confident that i have not registered or authorsied any transaction on any service on coursera for more than 5 years.
                          I would like to have 3493 debited back into my account. Kindly help me out in this issue.
                          May 12, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 09, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ezrk) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            naga lakshmi geddamuri
                            Apr 8, 2020
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                            Resolved

                            Address: Vizag
                            Website: Icici net banking

                            I am using icici internet banking thought app. I have paylater account and i have been using that. Now i want to close that because of some reasons. To close the account i have pay the dues so, i tried to pay due., while paying i am getting some error #0084.
                            Request to close the account by paying due.
                            I tried to connect customer care, it was telling all the things but not related to paylater account which is part of icici internet banking.
                            May 11, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 09, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ezrw) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              royprosant
                              Apr 8, 2020
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                              I have made payment against my last statement bill of Rs. 51462/- on 04.04.2020. Till now it is not reflecting. Kindly inform how long it will take.
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                                D
                                Dhanya Poojary
                                Apr 8, 2020
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                                I am icici bank customer and holding a loan account with icici i had to pay emi for current month which i paid upfront logining to net banking as it was not deducted from icici
                                After payment i came to know that icici has also deducted the emi for same month.

                                After that i am continuously trying to contact icici to know the status no agent is contactable on the toll free since 6th april i am doing this also i mailed them the response today i receive from prachi bhogle senior management desk is as april 10 is a bank holiday i will receive response by 13 april. What kind of answer is this today is not 10 april why is such a pathetic response from a reputed bank. I need a resolution to this either you refund my payment or adjust it with coming emi but a proper response is expected or else i will escalate further query no is sr[protected]
                                May 10, 2020
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 08, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0esim) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  priya ingole
                                  Apr 8, 2020
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                                  I had sent email regarding icici bank — icici bank-vsi/amazon stan debit.
                                  I got reply from customer care to sent email on [protected]@icicibank.com which seems to be invalid email.
                                  I am unable to send email on this as its getting failed.

                                  Kindly help

                                  Refer below email sent on 5th april:

                                  I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction details says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I did not even any message for deduction like others transactions. I have checked this when i was going through my account statement, the amount was debited on 04th april, 2020. Could you please assist me regarding this. Please find the attachment regarding the same
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 08, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0esii) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Apr 13, 2020
                                  Updated by priya ingole
                                  This is incorrect email.

                                  Refer below snapshot:

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                                    A
                                    a12345z
                                    Apr 8, 2020
                                    Resolved
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                                    Resolved

                                    Address: Sarthik 2, S G Road, Opposite Rajpath Club, Bodakdev Ahmedabad Gujarat, 380054
                                    Website: www.icicibank.com/branch/branches-in-Ahmedabad/Ahmedabad-S-G-Road.page

                                    I took personal loan about 2 years back and locking time was 6 months. While i discussed terms and condition of personal loan, they told me no foreclosure charges and can pay anytime when i have fund for foreclosure.
                                    Now when i requested bank, relationship manager mention about foreclosure charges and doing fraud by stopping me to foreclosure.in such critical condition where i am much worried about my relatives and family in india, they force me to send someone in branch when pm and cm everyone restricting to go outside the home/area. This bank and bank people are really talking no sense and harassing with their legacy process. They claim digitally connected whereas why they not allow me to foreclose my loan online. Although i kept my account for last 15 yrs and now i am literally fed up with this kind of services from icici bank. I will better shift my full financial stuff to hdfc or citi bank which are way better in online services.

                                    Regards,
                                    Nileshkumar darji
                                    (Ahmedabad)
                                    May 8, 2020
                                    Complaint marked as Resolved 
                                    This is to let you know that after couple of followups, finally I found Mr. Right (Hemen) in ICICI Bank who helped me more than what he can extend his support even evening and night hrs as I am in US and he supported me from India. All In All, Appreciated his assistance, Mr. Hemen Damani ( ICICI) is Mr. Right in ICICI. He saved reputation by using his best support and keeping his prudent presence in Bank. @ICICI, please keep Hemen's presence as an Asset to Bank and suggest to reward internally for his best support to remediate this Big Dispute which could lead into legal issue with bank.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 08, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0esih) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Apr 25, 2020
                                    Updated by a12345z
                                    There is no one helping on issue even sent email twice and tried to call customer care and personal banking manager. No one is helping and just lingering the issue. I have to pay hefty interest from my pocket whereas bank is still not providing online loan payment option and not even sending me Cheque book or any other arrangement.

                                    NOW I AM COMPLETELY FRUSTRATED WITH ICICI BANK SERVICE AND THEIR RUDE & LETHARGIC STAFF.

                                    Regards
                                    Nilesh
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                                      P
                                      pramodmehroliya
                                      Apr 7, 2020
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                                      Dear team why auto my account
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                                        m8218005458
                                        Apr 7, 2020
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                                        I am holding one icici safety bond cgb032002 bh no 03639852 dated 23/4/2002 which was due on 23/2/2019 for a face value of r's 25000/-. The bond was dispatched to your infotech office on 28/2/20 along with pan, aadhar, bank passbook but neither payment nor any information has so far received. Please do the needful at the earliest. Narayan singh s/o komal singh

                                        Mob no [protected] email - [protected]@gmail.com
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 07, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Apr 08, 2020
                                        Updated by m8218005458
                                        Date: 8/4/20
                                        Refer my email dated 7/4/20
                                        Neither payment nor any fresh position has so far been received. Please check my bank A/C by NEFT at the earliest.
                                        PAN, Adhaar, bank passbook are further sent herewith for ready reference.
                                        Narayan singh S/O Komal singh.
                                        Phn no. -[protected]
                                        Email- [protected]@rediffmail.com
                                        Apr 11, 2020
                                        Updated by m8218005458
                                        Refer customer id 2609026. Bond no 03639852 due for redemption on 23/2/19 was despatched to your infotech office on 28/2/20 which has not yet been redeemed so far. Please expedite
                                        The transaction which was done for ₹826 by the Icici bank for the demat account charges which was not used by the single day in a whole year no call received for it not sms received also not made any email on demat account and not provide services for this too.
                                        ICICI Bank Customer Care's response, Apr 8, 2020
                                        Verified Support
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0eny6_01) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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