ICICI Bank Complaints & Reviews

Hi, I've been paying my personal loan EMI and minimum amount due every month to agents of icici bank, but still the lien my account every month and i have to do multiple calls to same agent to remove the lien. Now they are not even picking the call. I cant's properly use my idirect account and my icici account for that. I urgently want to unlien my account as i will recieve my salary amount in 2 or 3 days. And also as rbi has directed that we can stall next 3 month's emi so i would like to get my personal account unliened so that i can use other features of bank account.

ICICI Bank customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by NipssX /Any update

Apr 01, 2020

Updated by NipssX why this complaint is still not sent to icici customer care?

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I am Harasit Das. Rs.826 has been deducted from my account No[protected] DP CHGS TILL FEB-2020) DP charges on 30/03/2020.

I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately & if activated any kind of Demat account services then please deactivate .My Account Number is[protected].

Regards
Harasit Das
[protected]

May 3, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: A. Balachandar, #203, Sai Nisarg, Malleshpalya Main Road, Maruthinagar, 560075

01. Rbi has extended repayment period for term loans / credit card payments to banks by 3 months.
02. I received sms from indian bank stating that the bank has extended repayment of emi by 3 months as per directive which is find.
03. I have received another sms from icici bank stating that i should visit the bank's website and register my option to repay my dues after 3 months, otherwise i will be treated as a defaulter and dealt with as such. This is against the spirit of rbi directives. The bank should automatically extend the repayment period without asking them to exercise the option. If they prefer to repay during the moratorium period it is their wish.

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djmu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have cancelled two IRCTC tickets on 22-March, Amount was 2570 and 2350.

I received a message from IRCTC that ticket has been cancelled successfully and amount will be refunded in 2-3 days.

On 21-March, a payment made towards Airtel broadband was unsuccessful but the amount got deduct from my credit card. It has also not been refunded(not showing in the credit card statement).

Request you to check why the refunded amounts are not visible in my credit card statement

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djoj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 01, 2020

Updated by Rachana_1407 Shared email Id, [protected]@icicibank.com., is invalid

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Address: 560100

Rs 826 has been deducted from my account on 30.03. I checked online and found that lot of other people have logged similar complain. I believe the charge is for dmat account but i don't even have an icici dmat account that i am aware of. Please initiate ba refund as i have never been informed about such deduction. I use zerodha for my share investments and they were also unaware of such a debit. We were not informed about this deduction and didn't even receive any email or message for the same. This is absolutely ridiculous. Please initiate a refund asap.

May 2, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by nilavra KC Pasting the reply from the ICICI bank when I raised this query.
They redirected me to the mobile banking site which again redirected me to mail the same ID.
This is like an Infinite loop

#

Dear Customer,

We wish to inform you that due to the precautionary measures undertaken for our officers in the wake of Corona virus outbreak, we are currently unable to assist you through E-mail. You may login to your internet banking account on our website www.icicibank.com or login to our Mobile Banking App for fulfillment of your request. We thank you for your patience and co-operation.

For emergency services like loss of card, unauthorised transaction, please call our Customer Care

Critical services available on i-Mobile and Internet Banking

Blocking credit /debit card, *Unblocking of debit card, Reissue of the debit card, Stop cheque payment, APIN generation for debit/ credit card, limit increase/decrease for debit card, activation/ deactivation of international transaction for debit /credit cards, Email id updation
*Available only on i-Mobile

Sincerely,

Customer Service Team
ICICI Bank Limited

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djpm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Khordha, Odisha

Mere account se 367 debit hua lekin recharge nehi huahe. Mere money back kero.

Dear airtel customer, rs378.00 is no longer a valid recharge. Recharge with enjoy unlimited calls on airtel and 3000 mins to other networks, 6gb data and 900 sms. Pack valid for 84 days.. Trans id [protected].

Dear sbi upi user, ur a/cx8567 - debited by rs378.0 on 31mar20 ref no[protected]. Download yono @ www.yonosbi.com

Ye sab msg aya lekin recharge nehi huahe..

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djqp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi, 110059

My account is freezed without any reason contacted customer care they said to visit near branch. visited the branch 3 weeks back. they said it is technical issues will be fixed.
But still my account is blocked and i m not able to do any transaction. not able to visit branch or contact branch.
Worst experience with ICICI bank these days.

At this situation customer care is not helping they just say that they can't help and its very hard to reach ICICI bank customer care.
just want my account and Fd to be unblocked.
Branch managers not picking up phones.

ICICI Bank customer support has been notified about the posted complaint.

Mar 31, 2020

Updated by vijay_12_vijay KYC and biometric is already done. they have freezed my account without any intimation or information.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djrs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 01, 2020

Updated by vijay_12_vijay Their Response as expected: we are currently unable to assist you through E-mail. You may login to your internet banking account on our website www.icicibank.com or login to our Mobile Banking App for fulfillment of your request. We thank you for your patience and co-operation.
Do they even have a customer not so care team.

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Fee week ago icicibank debited my 117 RS from my savings account when I complained regarding the same The customer representative jayashree told me and assured me that they will refund my money back but after this money has not been refunded and the bank customer service is not replying also to my raised complaint now it's been ten days so finally I m complaining regarding the bank through this platform so that they work for us not for fraud activities
This bank has debited money many a time from my account but now when I was in need they don't even responded to their customer
Now when this covid19 will get over I will simply stop using this bank services
My name is shubham anand and my account no is[protected] and the money was deducted on 21st of March

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 07, 2020

Updated by Shubhanj They r just so ### up they r not even replying to their customer

Apr 07, 2020

Updated by Shubhanj It's been now 2 weeks and no customer service associate has called me regarding my query

Apr 07, 2020

Updated by Shubhanj I will now now post this on different social media platforms and shut off my account in ICICI Bank

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Address: Aurangabad, Maharashtra, 431005

I am piyush nirkhee, an mount of 413 rupees has been deducted from my account in the name of dp chgs till 20 on 30th march 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

This will never be accepted.

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Piyush Nirkhee,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d5ui) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: D-301, Rohan jharoka, phase 1,, yemalur mn rd, kempapura, bellandur, Bangalore, Karnataka, 560037

I am being charged automatically by amazon for this vsi*amazon prim, i have never taken this membership.

On below dates:
21 feb 2020 - debit of 971.63 rs.
21 mar 2020 - debit of 1017.41 rs.

I got sms from icici bank on above mentioned dates that 'a purchase has been made using your debit card linked to icici bank account.

Info: vsi*amazon prim.'

I need the refund asap. Please look into this issue.
Thanks,
Sneha

May 4, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Sneha Choughule,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d33u) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 15/11, Old Rajinder Nagar, New Delhi, New Delhi, Delhi, 110060

Myself sudhir kumar, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till feb-20) on 30-march-2019. I have never used my demat account till now.

Without any information icici representative open my account. I was supposed to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici.

My icici account number is[protected]. This is unethical and unacceptable for me and i request icici to please refund my amount and also deactivate the demat account to avoid any further deduction. My phone number is [protected]

May 1, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d341) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am jigar patel, an mount of 826.00 rupees has been deducted from my account in the name of "dmc/in[protected] dp chgs till feb-20" on 30th march 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.

Customer id :[protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d37i) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 07, 2020

Updated by jigar8888 it shows email address "[protected]@icicibank.com" even if I am logged in. I don't think this is valid email. Please provide proper email address.

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Address: F10 Vinay Path Banipark Colony Jaipur, Jaipur, Rajasthan

Hey team icici,
On 30 march 2020 a balance of 826 was deducted from my savings account. Amount was deducted with detail "dp charges till feb 2020"... I have not opted for any type of service from your bank and debit card use by me is of basic type whose yearly charge is not that much... I want immediate action on such types o[censored]ninformed deduction and want my money back in my account... Such types of management is not expected from...

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My name is thotapally harish. I have a account with your icici bank. My mobile num [protected]. Rs 234 deducted from my account on[protected]. I dont know why you had deduct my money. I didn't received any message to my mobile.
I need my money back to my account asap other wise i ll compliant in consumer court.
My mobile number [protected]
Please call me for account details

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Harish Thota,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 15, 2020

Updated by Harish Thota Till now any one not in contact with me

Apr 17, 2020

Updated by Harish Thota Again the 4 rs deduct from my account with intimating. please contact asap otherwise after lockdown ill complaint in consumer court

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Address: Ausa Road Latur, 413512

Dear sir/madam,

I have been residing in germany and for my icici bank nro account the bank is not updating the mobile number. Icici banks customer service is not available/working and i am not able to make any kind of transactions. International mobile number updation is very key as the otps are received on this number for transaction purpose.

Thank you & best regards, anand paike

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d34j) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Mar 31, 2020

Updated by anandpaike Dear ICICI Bank Customer Service Team,

Will you please mention which Email address of ICICI Bank should I contact? No Emails can be sent to [protected]@icicibank.com

Please update my following Mobile Numbers to your system as below. You can call me on my Germany Nr[protected]

For Banking system update-

International (Germany Nr[protected]
India Mobile Nr[protected]

Please confirm once you update above Mobile nr into your Banking system.
Thank you & best regards,
Anand Paike

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Address: Mumbai City, Maharashtra, 400087

I am vasim shaikh, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till 20 on 30th march 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to comlain anywhere else if needed

Apr 30, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cyc6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

View replies

A

akshit1996

Mar 31, 2020

I am Alok Goel, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till 20 on 30th March 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.
Need the refund asap, do the needful

Reply

ICICI Bank Customer Care's response, Mar 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0cyc6_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

A

Avi82

Sep 14, 2020

I am Akash Ukinkar, an mount of 200.00 rupees has been deducted from my account in the name of dp chgs till JUL-20 on 14th SEP 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to comlain anywhere else if needed
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A

Avi82

Sep 14, 2020

I am Akash, an mount of 200.00 rupees has been deducted from my account in the name of dp chgs till JUL-20 on 14th SEP 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to comlain anywhere else if needed
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Reply

R

RiddhiBusa

Mar 26, 2021

I am Riddhi Busa, an amount of 550.67 rupees has been deducted from my account in the name of DP CHGS till Feb-21.

I have never activated and used my Demat account and most importantly I don't even know that I hold a Demat account till now. There was no prior notice of deduction and I haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.

Reply

R

rohits1991

from Indore, Madhya Pradesh

Jun 4, 2021

I am Rohit Shrivastava, amount of 826.00 rupees has been deducted from my account in the name of dp chgs till April 2021.My account number is[protected].

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back

Reply

M

Mohan Gokada

Jun 27, 2021

I am Mohan Gokada, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till May 2021

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.

Reply

Y

Yaragalla Krupadanam

Aug 31, 2021

I am Y Krupadanam, an mount of 76.61 rupees has been deducted from my account in the name of dp chgs till Jul 2021 on 30/08/2021

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.
Please Solve the problem

Reply

K

Kunal Kumar Das

Aug 31, 2021

I am Kunal Kumar Das, an mount of 826 rupees has been deducted from my account in the name of dp chgs till Jul 2021 on 27/08/2021

I have never activated and used my demat account. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.
Please Solve the problem

Reply

S

Sairam Reddy Mule

Mar 1, 2022

I am sairamreddy, an mount of 294.00 rupees has been deducted from my account in the name of dp chgs till 20 on 30th march 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to comlain anywhere else if ne

Reply

M

Ms70815

from Lucknow, Uttar Pradesh

May 9, 2022

I am Manish Kumar, an mount of 821.00 rupees has been deducted from my account in the name of dp chgs till 20 on 30th march 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

Reply

Ms70815's reply, May 9, 2022

I need my money back and am ready to complain anywhere else if needed.
Please Solve the problem

M

Ms70815

from Lucknow, Uttar Pradesh

May 9, 2022

I am manish kumar, an mount of 821.00 rupees has been deducted from my account in the name of dp chgs till dp charges till mar-22

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if neeeded.
Reply

Reply

R

Rozi khhatoon

from Delhi, Delhi

May 29, 2023

Central Delhi City, Delhi- 11003

I am Rozi khhatoon, an mount of 826.00 rupees has been deducted from my account in the name of DP C HGS TILL on APR-2023

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to comlain anywhere else if needed

Reply

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Address: Chennai, 600099

Hi all,

I am having my salary accout in icici bank. Atmdec chg/[protected]/2022+gst 29.5 and atmdec chg/[protected]/2022+gst 29.5 were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time.
Moreever, it is also legal as per rbi rule.
Transaction details :
Atmdec chg/[protected]/2022+gst 29.5
Atmdec chg/[protected]/2022+gst 29.5
Thanks
Kannan s

May 3, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cyc7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560068

My saving bank account with icici bank has debited inr 826/-
There was no prior intimation or details shared for what this is debited.
I've not used by debit card for more than a month and wondering how the bank can deduct this amount from my sb account.

Would like to escalate about this action of the bank.
Will follow up to ensure that the money is credited back to my account

Thanks
Biju jose

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cwk5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Jubilee Hills, Hyderabad, Telangana

Dear sir / madam,

I have purchased tataelxsi stocks from icici direct which was linked with my icici savings account.

I have added funds from icici savings to direct (Demat account) and purchased the stock.

I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

26/03/2020 eba/nse n 2020060/[protected] dr. 80.68
br...

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9 Comments

Address: Kolhapur, Maharashtra, 416115

I am icici bank customer. On 13-03-20 ecsrtnchg charged 590 rupees charged to my account. I don't know what the charges ecsrtnchg. The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. This type direction is not good please return / credit my charged amount to account.

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 393

account opened even after paying minimum amount every month

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money deducted of my account

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repayment of loans / credit card payments during lockdown period

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icici bank refund amount not showing in my account(credit card)

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826 deducted as dp charges

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money deducted but not recharge

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account freezed | unable to do any transaction

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money got deducted but not refunded from the bank

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icici bank dp chgs till feb 20

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icici bank vsi*amazon prime debit

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dmc chgs charges

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demat account charges : customer id - 539860670

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826 rupees deducted in name of dp charges

deducted from my money

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mobile number updation for nri customer

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dp chgs till feb 20

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debit

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dp chgs till feb-20

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eba/nse charges from icici bank

about ecsrtnchgs 120320 sr673441043

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