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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 394

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A
Aishu119
from Bengaluru, Karnataka
Mar 29, 2020
Resolved
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Address: Chennai, Tamil Nadu, 600040

Dear sir,
Myself ex employee of icici bank employee code : 436400 i resigned on 31st jan 2020
Still i didn't received my releving letter
Kindly lookin to the issue
I went the company website there is no option to get the same in alumini site one option is there but that is not working. That letter is more important to me i need the same pls solve this issue
Apr 29, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2020
ICICI Bank Customer Care's response
Dear Aishu,

We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    V
    Vishal Gawate
    from Powai, Maharashtra
    Mar 29, 2020
    Resolved
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    money debited from bank account, but not credited to my fastag account number

    Address: 22ulhas nagar manewada road nagpur, Nagpur, Maharashtra, 440027

    I have fast tag account with id 10688588 vehicle no mh 49 ae 6267
    I tried to recharge the fastag on 22/02/2020 with an amount 1000/-
    A massage was sent to me by bank that above mention amount was debited from my bank account, and credited to above said fastag account. But after passing more than one month, the amount is still not credited to my fastag account.
    Hence it is requested you to credited the same to avoid...
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    Partha Pratim Kundu
    from Hāora, West Bengal
    Mar 28, 2020
    Resolved
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    Resolved

    icici only vimal vaatsalya bonds redeemable

    Address: 1/7, R.B.C. ROAD (EXTN.), Kolkata, West Bengal, 700028

    I have been issued one icici only vimal vaatsalya bond money multiplier
    Bond-private placement series r/bpn/99/1 face value of which rs. 1000/- only issue date : 01.07.1999, redemption date : 01.01.2018 with a tenure of 18 years 6 months bearing bondholder no 0000001, certificate no. 37838,
    Assam sales corporation - agent : reliance industries limited (Textile division). No. Of bond - one and distinctive no.[37837]. As mentioned...
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    P
    prithveez
    from Delhi, Delhi
    Mar 28, 2020
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    Address: Khaniwade Toll Plaza Maharastra

    Vehicle registration - mh12ml5726
    Journey date - march 18, 2020.
    Toll plaza - khaniwade toll plaza

    I was traveling from mumbai to surat on the above mentioned date. My fastag account had a balance of around rs. 1500+. At the khaniwade toll plaza, i was asked to pay the amount. I said fastag is there in my car. He said the machine showing zero balance. I believed him and paid rs. 70. The receipt was also given. But after around 15 minutes i had notice the sms mentioning that rs.70 deducted from my account.

    The money was taken twice and it should be refunded to my account. It was charged twice because of fault on their side.
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      R
      Robin T A
      Mar 28, 2020
      Resolved
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      Resolved

      Address: Kaloor, Ernakulam, Kerala, 682017

      I want to bring to the notice of people having icici bank account, they are charging or debiting 29.65 from your account if any online transaction get rejected or you have done any transaction online and your card do not have insufficient fund. Icici bank is charging money without any intimation to there customers
      30/03/2020 posdec chg/[protected]/9967+gst dr. 29.50
      26/03/2020 posdec chg/[protected]/9967+gst dr. 29.50
      4 26/03/2020 posdec chg/[protected]/9967+gst dr. 29.50
      5 26/03/2020 posdec chg/[protected]/9967+gst dr. 29.50
      8 26/03/2020 posdec chg/[protected]/9967+gst dr. 29.50
      9 26/03/2020 posdec chg/[protected]/9967+gst dr. 29.50
      10 25/03/2020 posdec chg/[protected]/9967+gst dr 29.50
      Apr 28, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 28, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cmz6) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cmz6) in the subject line of your email. Our official will assist you.

      The above message from icici, the mail id is not working
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        P
        prabhuraaman
        from Hyderabad, Telangana
        Mar 28, 2020
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        Address: 140/2 Ist Main Road Thilakar Avenue Baliah Garden Madipakkam Chennai -91, 600091

        This is Reversal of financial transactions charged and Over limit fee charged -
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          K
          ketn94
          Mar 27, 2020
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          Address: Ranchi, Jharkhand, 834009

          I am an account holder if icici from past 9 months and the icici bank has deducted rs 29.50 from my account that too “5times” on the “same date” on ”pos dec chg”. Firstly if there is insufficient balance the amount would be deducted once, but here they have deducted it again and again till the balance in my account came to zero. What is this charges? And why don’t we get messages for these transactions, usually any debit or credit to our account send us messages but for this kind of deductions they never send any text messages. Why? This is totally fraud and the customer should be made aware for this kind of deductions. And when we call customer care they don’t even answer or by mistake if someone does they cut the call in between and then we have to again repeat the process again and again wasting our whole day. I don’t care i want my money back. Bloody frauds, will make sure once this is sorted i will withdraw my account from your bank. Please solve this issue at earliest. I request the consumer forum to take strict action against the bank. Like this they deduct from so many peoples account and make money illegally. Customer should be made aware of all the deductions on his/her account. This is the way they steal money from account holders, such bcz the amount is small no one thinks much but this how they make crores. I request the consumer forum to take strict action against this
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            Aravindraj Solaimuthu
            Mar 27, 2020
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            Address: 600116

            My account has been debited INR 199 in VSI*AMAZON STAN for past few months.
            I dont have amazon prime membership yet i have been debited these sums.
            I want my money to be refunded back to my account
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              T
              TONMOI DAS KASHYAP
              Mar 27, 2020
              Resolved
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              Resolved

              Address: H. No. -9, Uzan Bazar, Rajbari, M. G. Road, Kamrup Metropolitan, Assam, 781001

              On 22nd march 2020 i received an sms and also an email.in the sms it was written ' dear customer we have registered request for new policy wa privilege single rs 1899 for one assist. Your request no sr[protected] dated 22 mar 20 will be completed. An amount of rs 1899 was deducted from my account.
              I called several times to customer care but they are saying no such plan is activated. So look into the matter immediately and i don't want any such plan activated from my account and refund the amount at the earliest to my account.
              Apr 28, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 27, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cin0) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              My account got debited with totaly 1200 ECSRTNCHG - what is this actually, why this amount debited and didn't got text message about it.
              Saleem selvi's reply, Mar 27, 2020
              Plz refund the amount and how to avoid this charges in future.
              ICICI Bank Customer Care's response, Mar 27, 2020
              Verified Support
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0cin0_01) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Returned Undelivered: Prepaid Card Smart City Card for Acct XX2603 sent by Blue Dart Courier, AWB [protected] returned due to-No Such Consignee At The Given Address. For re-dispatch, visit bit.ly/2prKKli.
              Sangita Koshiya's reply, Mar 20, 2020
              Returned Undelivered: Prepaid Card Smart City Card for Acct XX2603 sent by Blue Dart Courier, AWB 37270066304 returned due to-No Such Consignee At The Given Address. For re-dispatch, visit bit.ly/2prKKli.
              Sangita Koshiya's reply, Mar 20, 2020
              Returned Undelivered: Prepaid Card Smart City Card for Acct XX2603 sent by Blue Dart Courier, AWB 37270066304 returned due to-No Such Consignee At The Given Address. For re-dispatch, visit bit.ly/2prKKli.
              ICICI Bank Customer Care's response, Mar 27, 2020
              Verified Support
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0cin0_001) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                B
                Banwari Swami
                Mar 27, 2020
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                job

                Address: Churu, Rajasthan, 331001

                Few days before i received an sms from quicker that my cv has been selected for crm (Costumer relationship manager) job in bank and i need to contact urmi sharma to my further proceedure. Then i call her and she asked me to send my documetns along with 2000 rs as registration charges. So, i have send the same to her. Now she told me taht hr will call me for my telephonic interview. After chasing so many days finally she called me and asked...
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                S
                Sandeep Kolar
                from Powai, Maharashtra
                Mar 27, 2020
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra, 400088

                My name is sandeep s kolar bahut hi gatiya bank hai ac mai paise dike nahi kat kar deta hai ab yai courfew kai karan paise nikal nahi paya mai inhone yai 3 faltu deduction bata kai kat kar diya paise mere kat diye yai bata kai sgst 53.46 cgst 53.46 and smab 594 feb yai kya hai mera ac titanium salery ac hai detail mai nil aa raha hai us mai koi charges nahi hai aisa bata raha hai muje web side pai
                Apr 28, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 27, 2020
                ICICI Bank Customer Care's response
                Dear Sandeep Kolar,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cimr) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                An amount of Rs 999 has been deduted from my account on 26 th march 2020 stating vsiamazon stan. I would like to infrom you i havnt done any transactions as such.. I will be highly greatful if you all look into the matter and resolve the issue as early as possible
                ICICI Bank Customer Care's response, Mar 27, 2020
                Verified Support
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0cimr_01) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                My account number is[protected].
                My account have got deducted 4 times stating POSDEC charges but I have not used my card any where having insufficient fund or incomplete transaction.

                Refund the money immediately.
                ICICI Bank Customer Care's response, Mar 27, 2020
                Verified Support
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                My account number[protected] Kyu kat RHA paisa
                Deepu Kanojiya's reply, Mar 24, 2020
                Kyu kata
                ICICI Bank Customer Care's response, Mar 27, 2020
                Verified Support
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  pujakapur
                  Mar 26, 2020
                  Resolved
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                  Address: New Delhi, Delhi, 110009

                  I have salary account in icici bank and in this 15 days i got 2 mail where icici deducted 29.50 twice for posdec chg/[protected]/5026+gst, however i checked on google and found that it is charged due to insufficient balance and transaction decline, so i checked my transaction also and i have enough balance also everytime, so after having balance in my account they have charged this for twice.
                  Worst service ever.
                  Mar 26, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 27, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    J
                    Johnstephena
                    Mar 26, 2020
                    Resolved
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                    Resolved

                    Address: KNarayanpura, Hennur, 560077

                    Dear sir/ madam

                    I had taken personal loan for personal reason. Due to problems in my life, i lost my job and i was jobless for 1.3 years. During these months i could not able to pay my emi's.

                    My answers for the collection agents (Harassment agents) was only one thing "i do not have job and i do not have money to pay emi"

                    On feb i got job in infosys and my salary account is icici bank. I see that my pending loan has been linked to salary account. Now it is showing negative balance of -190776.00. Whatever my salary comes it will be auto deducted. Not sure who linked loan account to my salary account without showing mercy on me.

                    I am a solo bread earner for my family (Wife, 7 months baby, 75+ elderly parents). Please tell me how we will survive without money. It is really painful decision your bank has taken.

                    Request you to kindly unlink my loan account from salary account. I am ready to pay as emi since i have job now. Show mercy me and towards my family. Please i beg you all. I have lot of other debts as well.

                    Bank account no:[protected]
                    Loan account no: lpbng[protected]

                    I am writing this directly to noida office because on 31st my salary will get credited and if it goes auto debit my balance will be zero, than i will be facing lot of problem to run my daily life.

                    Just for your information: loan amount i deposited in ‘tgs construction company’ to buy 1 bhk flat but after demonetization company went on fraud and i lost all the money and no flat. End up only in paying loan emi's.

                    Awaiting for your immediate response.
                    Apr 28, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 26, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Sir please without information 1899 Rs deducted my account & loaded WA Privilege single policy this policy I have no required so please my amount refund in my account[protected]
                    Devendra Kumar Mishra's reply, Mar 26, 2020
                    Sir please refund my amount which deducted my account 1899 Rs.& Stop to WA Privilege single policy
                    Devendra Kumar Mishra's reply, Mar 26, 2020
                    Sir kya hua my amount refund or not my account
                    ICICI Bank Customer Care's response, Mar 27, 2020
                    Verified Support
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Dear Sir,
                    I'm Sankalp holding ICICI savings account for past 10 years. A/C 00XXXXXX4653 Noida UP.
                    Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                    Please take some action against the bank, if it is not complying RBI standards / guidelines.
                    Sankalp Raghav's reply, Mar 20, 2020
                    Hi.

                    17/03/2020 MABchgs-Feb20+GST Dr 707.98
                    ICICI Bank Customer Care's response, Mar 27, 2020
                    Verified Support
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0cd0d_001) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      D-icici
                      Mar 25, 2020
                      Resolved
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                      Resolved

                      difficulty internet banking, not receiving otp

                      Address: Dehradun, Uttarakhand, 248001

                      Whenever try to some transaction thru internet banking the OTP is not received.
                      Though get email informing that “ OTP has been sent to your registered phone” Customer care just repeat that SMS has been sent. By the Way, sometime can login thru Phone. Lost some good opportunity to invest in MF.
                      This is happening for last many months. ICICI Bank has some problem in software, but not acting on it.,...
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                      V
                      V V Mahesh Chennu
                      Mar 25, 2020
                      Resolved
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                      Resolved

                      payment transactions failed

                      Address: Andhra University, Visakapatnam

                      While i was applying certificate from andhra university i did the payment through icici bank eazypay portal and that was failed total four time. Three transactions on 19th march and one transaction on 20th march. I reached out to icici support team and they said that the amount will settled by the next day but still i didn't received my failed transaction amount. After that i reply back on the same email but no response from them.
                      Please...
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                      K
                      karanmzms.1996
                      from Shillong, Meghalaya
                      Mar 24, 2020
                      Resolved
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                      Resolved

                      I made a payment of 49$ through my amount to buy dr. Najeeb lectures on 3rd march 2020, of which 44$ were reverted back... But my account is not reflecting the reverted amount... For this i contacted bank but they are not not helping me on that, i am too frustrated... Plz help me out
                      A/c no[protected]
                      A/c holder name - arif wequar
                      Contact no - [protected], [protected]
                      Email - [protected]@gmail.com
                      Apr 28, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 25, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        G
                        Gundla
                        Mar 23, 2020
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                        Address: Nanakramguda, Hyderabad, Telangana

                        My 3000 rups has been debited from my account
                        Mar 23, 2020
                        Updated by Gundla
                        My 3000 rupees debited from my account
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                          J
                          Jeff Gonsalves
                          Mar 23, 2020
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 401202

                          Hi team,

                          I have paid credit card bills with auto-debit facility. But unable to pay due to some personal financial reasons. I have been charged as below:

                          Auto debit return - 450 rs
                          Late payment charges - 500 rs
                          Interest charges - 161 rs
                          Total - 1200 rs almost for credit card bill of 1700rs.

                          Can you please waive this charges so i can pay the bill.
                          Credit card - [protected]
                          Apr 24, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 23, 2020
                          ICICI Bank Customer Care's response
                          Dear Jeff Gonsalves,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          I got a call from icici bank they informed me about the one assit plan and after some days they activated the offer with out my permission and my amount is debited 1899 rs and request you to cancel this offer and refund this offer as soon as possible
                          ICICI Bank Customer Care's response, Mar 24, 2020
                          Verified Support
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0c1m9_01) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Mar 23, 2020
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                            Resolved

                            I used icici travel card during my visit to the us. After a month upon my return, i noticed many fraud transactions on my card happening (In the us) in a matter of 5 minutes, two of which went through for $314.14 and $312.32. At the moment, i have the card with me.
                            I immediately called icici customer service and asked them to take action. They said they can block the card and prevent further transactions from happening. However, their response on fraud transactions deducting $626.46 in total was extremely unsatisfactory. They said, they cannot do anything about it now, and asked me to call customer service again once the transaction has fully posted to my account. They did not even record the fraud. Only when i call them later will they work on it and provide a resolution, and all this process they said might take up to 30 days! I cannot wait for 30 days for a resolution, and i need my money back immediately to pay for my basic expenses.
                            If i were in the us when this fraud happened i would have got struck in another country with no money. If needed, i am willing to provide more details/proof of my travel history.

                            Below are details of incident:
                            Date of incident: 22-mar-20
                            Description: usd 314.14 using travel card is made at walmart #118.
                            Usd 312.32 using travel card is made at wm supercenter.
                            Apr 23, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 23, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c1lr) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              shivaputrappa karki
                              Mar 23, 2020
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                              Address: Tahasildar office, Haveri, Karnataka, 581110

                              Unclaimed: Card- ATM / Debit for Acct XX4427 has returned and is with us since 10 days. For re-dispatch, visit bit.ly/2prKKli. Kindly initiate redispatch
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