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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 397

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N
Narasimhan Ravichandran
from Karur, Tamil Nadu
Mar 6, 2020
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Address: 26 FF 1 Vimala nivas, 620006

On 01.03.2020 at 2.52 am, i have received a sms message which informed me that a sum of rs 599 has been deducted from my icici sb ac xx 4310 vide txn, without mentioning the txn numbers, reference, etc by info vin* google c.
I have not opted any such google products. It is not known how they approched my ac & snatched without my consent. This is unauthorised deductions without consent, snatching
Kindly return the taken away sum of rs599 to my ac please
Apr 7, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a3c3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Watch$123
    Mar 6, 2020
    Resolved
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    Address: Kondapur, Hyderabad, Telangana, 500033

    I own account with icici bank. I haven't been used this account for longtime. Today i have received some amount to icici bank and failed to withdraw the amount from atm or online transfer. When i check the statement it shows negative balance and immediately i have checked through the icici app as it was showing
    Available balance rs 4511
    Total available balance rs -7039

    This is insane and i am worried if this is a fraud or what. Please help me with this asap.

    Bank details : icici bank door no 2-92-2/9 stone ridge center, srinagar colony main rd, opposite google, kondapur, hyderabad, telangana 500033
    +1 photos
    Apr 7, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 06, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a3di) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    This is to inform you I was having sufficient money in my account my all emi is cleared but still irrelevantly 407rs has been deducted from my account in january 2020 also it happened the same with me I went to the branch bank they said it’s form Bajaj side i contact Bajaj office they said it’s bank charges. I have uploaded both the screenshots .

    my account with icici bank shows negative balance - Comment #3658255 - Image #0
    my account with icici bank shows negative balance - Comment #3658255 - Image #1
    ICICI Bank Customer Care's response, Mar 6, 2020
    Verified Support
    Dear Saniya Ali Mirza,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0a3di_2) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Watch$123
      Mar 5, 2020
      Resolved
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      Resolved

      Address: Nizampet, Rangareddy, Andhra Pradesh, 500072

      My balance in the ICICI Bank Account shows Negative.

      It shows available balance as -7039 Rs. My friend transferred 5000/- Rs to this account when I check the balance it shows negative. When I check the App it shows

      Available balance 4511
      Total available balance -7039

      This is insane and i am worried if this is a fraud. As per the guidelines from RBI there should not be any negative balance in the account. Please help me with this asap.

      My Account Details :
      Ac.No[protected]
      +1 photos
      Apr 6, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 06, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      My credit card limit 30000 only it's already paid...and I paid double
      payment by mistake please refund my money...I am sending you secreen shot as proof
      please check that's showing infinity payment Received please check...

      my balance in the icici bank account shows negative. - Comment #3658260 - Image #0
      my balance in the icici bank account shows negative. - Comment #3658260 - Image #1
      ICICI Bank Customer Care's response, Mar 6, 2020
      Verified Support
      Dear shoeb sultan,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        shyam2402
        Mar 5, 2020
        Resolved
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        Address: B32 transit camp, Deoria, Uttar Pradesh, 263153

        मेरा एक लोन आप के बैंक में 2005-6 में चल रहा था जो कि मेरे हिसाब से मने जमा कर दीया था पर जब मुझको लोन की स्टेटमेन्ट दी गई तो चेक बाउंसिंग के चार्ज और अद्दिटोनल इंटरेस्ट लगा कर मेरा लोन को 14873 रूपए कर दीया गया पर जब मैने अपने बैंक के स्टेटमेन्ट निकली तो पता लगा की Icic Bank की गलती की बजह से मेरे 2 चेक बाउन्स हुए जिसका चार्ज मेरे ऊपर लगा कर मेरे ऊपर 14873 रुपये निकाल दिए
        अत आप मेरे लोन का नीवारन कीजिये
        मैं अपने बैंक की स्टेटमेन्ट आप को मेल कर रहा हु
        मेरे लोने की जो बकाया रकम सही बन रही हो मेरे से ले कर
        मेरा लोन को नॉट सैटलमेंट में
        कर दीया जाय जिस से मेरा सिविल ख़राब न हो और मेरा लोने भी सम्पात हो जाया
        +3 photos
        Apr 7, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 06, 2020
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a3c4) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          dbcvfx
          Mar 5, 2020
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          Hi,

          I have made wrong transaction of 10000rs two times on 13 aug 2016 to icici from hdfc, and i inform to customer care of both bank, they told me that we are raising complaint against wrong transaction but i didn't received any response from them.

          After that, now i send them email to hdfc, they told me, we have raised the request to icici bank and if they accept and resolve from their side, then we will put back your money in your account. But they are not telling me whether it's been accepted by the icici bank or not?

          I really don't understand, how can i get my money back?

          I am icici and hdfc bank account holder, i made wrong transaction to icici from hdfc. I need my money back into my account.

          I am feeling helpless. Kindly help me to get solution.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 05, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09ylb) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Mar 09, 2020
          Updated by dbcvfx
          I send a Email on [protected]@icicibank.com with my concern and looking forward to hear soon.

          Regards
          Deepak B
          Jul 19, 2020
          Updated by dbcvfx
          Hi,

          There is not any positive update in the case. What is the issue? Could you please process this?
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            S
            Srinivas Reddy Bijjam
            Mar 5, 2020
            Resolved
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            Resolved

            Address: KUKATPALLY, Hyderabad, Andhra Pradesh, 500072

            I raised complaint regarding same in the bank but no use.. I need refund for the same amount.. How many times i have to go to bank? Do something to close this and refund the amount

            Transaction date transaction remarks withdrawal amount (Inr)
            27/06/2019 nach_ad_rtn_chrg~bldsk~21may19~61e849d~[protected]gs 413
            27/06/2019 nach_ad_rtn_chrg~bldsk~28may19~61e849b~[protected]gs 413
            23/09/2019 nach_ad_rtn_chrg~bldsk~21aug19~83dbbe2~[protected]gs 413
            23/09/2019 nach_ad_rtn_chrg~bldsk~28aug19~83dbbdf~[protected]gs 317.98
            07/10/2019 nach_ad_rtn_chrg~bldsk~28aug19~83dbbdf~[protected]gs 95.02
            15/10/2019 nach_ad_rtn_chrg~bldsk~30sep19~052d172~[protected]gs 413
            15/10/2019 nach_ad_rtn_chrg~bldsk~21sep19~052d175~[protected]gs 413
            18/11/2019 nach_ad_rtn_chrg~bldsk~21oct19~1cfad09~[protected]gs 334.72
            18/11/2019 nach_ad_rtn_chrg~bldsk~29oct19~1cfad07~[protected]gs 0.18
            02/12/2019 nach_ad_rtn_chrg~bldsk~29oct19~1cfad07~[protected]gs 324.82
            02/12/2019 nach_ad_rtn_chrg~bldsk~21oct19~1cfad09~[protected]gs 0.18
            28/01/2020 nach_ad_rtn_chrg~bldsk~29oct19~1cfad07~[protected]gs 87.99
            28/01/2020 nach_ad_rtn_chrg~bldsk~21oct19~1cfad09~[protected]gs 78.1
            19/02/2020 nach_ad_rtn_chrg~bldsk~28aug19~83dbbdf~[protected]gs 0.01
            Apr 7, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 05, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09yly) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Nelly Vinaykrishna
              Mar 4, 2020
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              Address: H.No. 4-1-288, Afsarjungbagh, Alampally Road, Ranga Reddy, Andhra Pradesh, 501101

              The staff made me pay the fine (double amount) saying that my Fastag doesn't have enough balance. Later, after coming home, I got to know that he entered the wrong car registration number which will obviously don't have link with my Fastag.
              I was charged the double amount i.e., Rs. 180/-
              Date and time of incident: 04. 03. 2020 16: 33: 23
              Wrong VRN staff entered: AP28DV2791
              Actual VRN: AP28DV2794
              Toll Plaza Name: TP02 Kamkole (Km 464.600 on NH 65)
              Booth Number: 5
              I am requesting a refund.
              Attaching the receipt here.
              +2 photos
              Date of registration 17.01.20,
              Application No. APP0190561
              Bank: Punjab National Bank (online)
              Tag ID ending with ... 2170
              Till date not delivered.
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                S
                saurabh tomar10
                Mar 4, 2020
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                Resolved

                Address: 250611

                I applied for channel financing of anchor company and submit the papers in nov-19. Abhishek was dealing with it he was nice guy, you can take my feedback. After 2 months delay i received the call from the nikhil sharma ([protected]), now he is working on this channel finance. So he asked me again the soft copy of bank statement & gstir 3b. So i shared. Again he called me 3-4 times about the documents and all. Lastly he called me that there will be some deduction will happen for this channel financing. I asked him to share charges over the email, he said no to share it over the email, he said if you want i can proceed else i will not proceed with your case, i asked please confirm over the written mail. Verbally it is not ok to me. He refused to share the email and then after 2 days i received the communication it get cancelled because of few checks bounced in 2017. However they knew it 3 weeks earlier. His attitude was unprofessional and bribe demanding to pass it. Kindly look into & update
                Apr 5, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 04, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09w5g) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  Narendra Madpati
                  Mar 4, 2020
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                  Address: Market yard, 411037

                  I am name narendra, an mount of 555.00 rupees has been deducted from my account in the name of DP CHGS TILL JAN-20

                  I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

                  I need my money back and am ready to complain anywhere else if needed
                  my contact no [protected]
                  +1 photos
                  Apr 5, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 05, 2020
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    vhkajale
                    Mar 4, 2020
                    Resolved
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                    Resolved

                    coral debit card

                    I am holding a savings account and i have been using coral debit card. I paid rs.588.82 annual fee for the period jan 20 to dec 20.
                    In february their customer care representative approached meand offered a new upgraded version of the card. When asked the customer care representative clarified that there wont be any additional charges for this card. I did fill up any application online or offline, only verbal confirmation was given...
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                    H
                    Harsha Vardhan T D
                    Mar 4, 2020
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                    Address: Cessna tech park marathahalli bridge near new horizon college, 219

                    I received sms from icici bank that rs-1599/- deducted from my credit card to one assist plan. Without my permission.. I have tried contacting oneassist team but no luck. Please deactivate this oneassist, this is really frustrating..

                    Please deactivate and refund my money asap
                    Date of incident : 29 FEb 2020
                    Icici credit card no. xx1003
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                      I
                      Issac m
                      Mar 4, 2020
                      Resolved
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                      Resolved

                      Address: #36 shampura 4th cross krishnappa layout railway parallel road bangalore-45, #36 shampura 4th cross krishnappa layout railway parallel road bangalore-45, 560045

                      Every month on 4th 169 rupees deducting by vsi amazon stn. I am not getting any services from amazon even though they are deducting money for no reason. Please remove my issue soon as possible and refund money to my account. I am glad if you please reslove and refund my money to my account please take action to my concern. I am sure about my explanation which i have given will make you understand my problem wat i am facing
                      +1 photos
                      Apr 4, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 04, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09v9u) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        ravinder vish
                        Mar 3, 2020
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                        Resolved

                        Address: Ludhiana, Punjab, 141001

                        I am ravinder, an mount of has been deducted from my account in the name of dp chgs till jan-20 on 27 feb 2020 and 29 feb 2020

                        I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

                        I need my money back and am ready to comlain anywhere else if needed
                        +1 photos
                        Apr 4, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 03, 2020
                        ICICI Bank Customer Care's response
                        Dear Ravinder Vish,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09s1l) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          akshiyata sharma
                          from Lucknow, Uttar Pradesh
                          Mar 3, 2020
                          Resolved
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                          Resolved

                          Address: D/O: GOPAL LAL SHARMA, 569, SUMER NAGAR, AGRAWAL FARM, , JAIPUR, Jaipur, Rajasthan, 302020

                          I am the a/c holder of icici bank.
                          Now they have charged 706 under this category dcardfee.
                          I am not aware what type of charges are these.
                          They never informed me regarding these charges either by email or by letter.
                          Who has given right to icici bank to deduct the money without informing us.
                          Because we kept the money in bank that give right to bank that they can do anything whatever they want.

                          There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
                          Apr 4, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 03, 2020
                          ICICI Bank Customer Care's response
                          Dear Akshiyata Sharma,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09s3t) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserv and told me they authorized to deduct only loan amount, not any other charges.
                          I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                          money deduction from account - Comment #3655916 - Image #0
                          ICICI Bank Customer Care's response, Mar 3, 2020
                          Verified Support
                          Dear Krati Gautam,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Im holding a salary in icici bank for the past 5 years. i just saw today when i checked my account online, that multiple times i have been charged posdec chares until the balance becomes 0, without any messages or mail. Are they suppose to inform us with reasons and details, when they are debiting some account from bank account.
                          ICICI Bank Customer Care's response, Mar 3, 2020
                          Verified Support
                          Dear Customer,

                          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a09s3t_01) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          ₹202 has been deducted and reason is mentioned dp chgs till Jan'20
                          Why??? That too in last dates without any prior information???
                          ICICI Bank Customer Care's response, Mar 3, 2020
                          Verified Support
                          Dear Kumar Neeraj,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a09s3t_001) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Today one transaction made by my account of Rs. 754.26 without any notification and i am handling this account since last 7 year but this type of transaction made by icici for the first time which seems totally fraud.. My account num is[protected] . I want my amount back asap. My mobile num is [protected] ...
                          ICICI Bank Customer Care's response, Mar 3, 2020
                          Verified Support
                          Dear Customer,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          We have paid amount in hospital and We have done one void payment on same day 17/Feb/2020. Till now amount not refunded. We contacted customer care, response is very late.
                          We have verified with hospital. But they said they don't have control on this void transaction.

                          money deduction from account - Comment #3656325 - Image #0
                          ICICI Bank Customer Care's response, Mar 3, 2020
                          Verified Support
                          Dear Customer,

                          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a09s3t_00001) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Please clear this information and refund it ASAP
                          ICICI Bank Customer Care's response, Mar 3, 2020
                          Verified Support
                          Dear Customer,

                          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a09s3t_000001) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            sachmali
                            Mar 3, 2020
                            Resolved
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                            Resolved

                            Address: Titan Engineering and Automation Ltd, Office No.403, Stellar Enclave, Aundh, Pune, Pune, Maharashtra, 411007

                            Two unauthorized transactions of 10, 000 each have happened from my debit card today at 10:20 am while the debit card is in my pocket and i am in office. I have blocked the debit card. I request icici team to look into it and refund my money. How can somebody withdraw cash from atm when debit card is in my custody. When i contacted icici team and asked them to check who has done the transaction they told me an incomplete address but they denied to tell me the location.
                            +1 photos
                            Mar 3, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 03, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              G
                              ganeshagani
                              Mar 3, 2020
                              Resolved
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                              Resolved

                              Address: Shimoga, Karnataka, 577204

                              Dear sir,
                              As mentioned to the above subject i have not received by amazon prime reward cashback after bill generation (2902/2020), i received statement included my reward points. Bank customer care telling there is no issue found, you will receive with in 48 hrs.
                              Kindly resolve the issue at the earliest.
                              Card number:[protected]
                              Mobile number:[protected]
                              +1 photos
                              Mar 3, 2020
                              Complaint marked as Resolved 
                              i will raise another complaint since i shared my personal info kindly delete this thread
                              ICICI Bank customer support has been notified about the posted complaint.
                              Mar 03, 2020
                              Updated by ganeshagani
                              kindly delete this thread i will raise fresh request since i shared personal info
                              Verified Support
                              Mar 03, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Mar 06, 2020
                              Updated by ganeshagani
                              No official contacted me yet, not even attempted to check the issue.
                              Mar 11, 2020
                              Updated by ganeshagani
                              issue not yet resolved
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                                V
                                vinay rana 1981
                                from Ludhiana, Punjab
                                Mar 3, 2020
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                                Dear team,
                                I amit sharma sending you the mail regarding imps done from my axis bank account [protected] to wrong icici account number[protected] instead of[protected] pranjal singh as per screenshot attached kindly get back these funds to my account. As per given below details

                                Bank name axis bank ltd
                                Account no. [protected]
                                A/c name amit sharma
                                Ifsc code utib0001477
                                Amount 23000/-

                                Refund request and id proofs are attached herewith.

                                Regards,
                                Amit sharma
                                [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 03, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with the concerned person. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Mar 05, 2020
                                Updated by vinay rana 1981
                                Dear ICICI Team,
                                I have transferred money 23000 to[protected] instead of[protected].
                                The screenshot is attached herewith.

                                Kindly transfer money to my account back.
                                On urgent basis.
                                Bank name axis bank ltd
                                Account no. [protected]
                                A/c name amit sharma
                                Ifsc code utib0001477
                                Amount 23000/-

                                My contact number is [protected]

                                Mar 05, 2020
                                Updated by vinay rana 1981
                                Still waiting for your kind revert
                                Mar 10, 2020
                                Updated by vinay rana 1981
                                Still waiting from icici bank.bo response came from icici bank .its too late...
                                Mar 12, 2020
                                Updated by vinay rana 1981
                                Is there anybody revert me
                                Transaction of INR 199.00 done on 01-MAR-20 to VSI*AMAZON ST.

                                I have not done any transaction neither did I get any OTP during transaction. I don't have any prime membership either and it's not a case of auto renewal. Please assist me regarding the same.

                                Please find the attachment regarding the same.

                                refund against wrong imps credited - Comment #3655806 - Image #0
                                ICICI Bank Customer Care's response, Mar 3, 2020
                                Verified Support
                                Dear Tejaswini,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a09s3n_1) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                  Shiva0789
                                  Mar 3, 2020
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                                  Address: Uppal srinagar colony, LFJC college, 500039

                                  Hi team,

                                  I have requested in december to deactivate my merchant id[protected] after two months they made a settlement with huge amount deductions and fines total of 25000/- with fine 4500/- have been collected without services from icici merchant till date. I have been emailing those # since 9 months back no refund till date i have been got from them.

                                  Payments are worst than any bank in this world.

                                  My humble request to all customer to avoid transactions related swipe card they impose huge burden to customer as well merchants.

                                  Thanks
                                  Shiva
                                  +1 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 03, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09s4j) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Mar 07, 2020
                                  Updated by Shiva0789
                                  Hi Team,

                                  I have already sent an email to all members of ICICI merchant. Can you please cross check with your team

                                  Thanks
                                  Shiva
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                                    S
                                    Saasaasaa
                                    Mar 2, 2020
                                    Resolved
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                                    Resolved

                                    Address: Brahman gali ghinoda, 456224

                                    Icici bank merchant care — payment not reiceve

                                    I am
                                    Shivnarayan patidar
                                    Submit a complaint
                                    I am shivnarayan patidar taken edc service from icici bank & my mid[protected] tid[protected] & the total deduct transaction of approcs rs-220000/-on[protected] bank not given the payment they said u close ur account we wont able to givepayment & i replied have already open new account in ther bank in another branch & i also given request to link the edc service to fresh account but they not linked & said i[censored] want ur cheque u have to widhrawl the edc service then the bank made ur payment by cheque i do the same & bank collect ther machine on[protected] but they not given my payment cheque till now & i call customer many times regarding my cheque they replied nothing.
                                    Apr 7, 2020
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Mar 02, 2020
                                    Updated by Saasaasaa
                                    I have allready 6 month to inform to our service manager . But dont reply and not given any solution in this case ...
                                    Verified Support
                                    Mar 03, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09s4r) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      bhaskarvh
                                      Mar 2, 2020
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                                      Address: Bangalore, Karnataka

                                      Over the last 3-4 years, I have been using ICICI debit card for IRCTC ticket bookings.
                                      Of late in 2020, I see ICICI Bank has been debiting surcharge for the IRCTC transaction carried out through debit card.

                                      While in IRCTC website, it says "NIL, for all domestic debit cards upto Rs. 1Lakh", see attached screenshot.

                                      Pls clarify.

                                      If the amount debited is inappropriate, pls help get refund.

                                      Regards,
                                      Bhaskar
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Mar 02, 2020
                                      Updated by bhaskarvh
                                      The debit description reads "surcharge, mcc4112". I feel this debit is inappropriate.
                                      Need clear clarification on such a un-informed debit from customer account.

                                      Not getting traction from the ICICI level 1 team.
                                      Verified Support
                                      Mar 03, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Bhaskar,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09s5d) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Mar 03, 2020
                                      Updated by bhaskarvh
                                      Hello,
                                      The email address is not clear in the previous response. Can you provide me the E-mail to write this concern ?
                                      Mar 03, 2020
                                      Updated by bhaskarvh
                                      Hello,

                                      I have sent an email to ICICI Bank address mentioned above, through my registered email ID.
                                      Pls look into this concern and sort it at the earliest.
                                      Mar 08, 2020
                                      Updated by bhaskarvh
                                      Hello ICICI Bank,
                                      It's very unfortunate that the bank is not at all providing clear information about this concern. They just mentioned that the Government has withdrawn the MDR and that is the reason MDR (Merchant discount rate) is passed on to customer in terms of surcharge.
                                      This is not at all acceptable act from a bank of stature of ICICI.
                                      Automatically amount deduct from account on 22 feb 2020 for posdec charge i dnt know what is posdec charge

                                      icici bank debiting surcharge without any clear clarification - Comment #3656707 - Image #0
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