ICICI Bank Complaints & Reviews

I had order the fasttag on 30th november from icici bank and it was supposed to be delivered within 7 days but still not received.

I had received the sms of activation of account no. 22171xxx on the same day but have not received any other update after that.

Additional, also the customer service number provided on the website are out of service....

My vehicle number is ap27w5857
Igot msg from dear customer, your sbi fastag account ending with 154e0 vehicle number: ap27w5857 has been debited rs.425 for toll charges at tangatur toll plaza on 07-dec-2019 01:34:45 am available balance is rs.395
But my vehicle did not go through this toll gate but my amount is deducted
Please check and return my money back to my account my mobile number is [protected] i called customer care executive they told me to mail me

I registered for fastag on 27 th november through icici fastag website. It was said within 8 days i will receive my fastag but no information about dispatch still. Tried calling to helpdedk number free toll number is invalid, chargeable toll call extends to long time no one attends. Kindly advice where to complaint or by what means i can get my money back. Or else we have file complaint in front of consumer forum?

I ordered one fastag from icici bank for my car on 24th nov-19 and paid online. On last confirmation page, it was mentioned that it will be delivered to your dispatch address in next 8 days. But i did not received it after 15 days also. I tried to contact them over[protected] since last 2 days but not able to contact any service representative. Whenever i tried to contact, i always received either busy tone or all service representative are busy with other customers. Many times i hold call for 30-40 minutes but nothing happened. They don't email address on site to inquire about the card delivery.

My other friends, ordered same on paytm on same day and they received in one week.

Now i frusted and need to refund amount, so i can buy it locally.

Please help me getting refund of rs500 which i paid initially.

I received sms from icici bank that rs-1399/- to be deducted from my account to one assist plan. Without my permission.. I got sms

I am not request for renewal. Previous yeaor also deduct from my account with out information

Kinly depost the previous years deduction amount.
Also not renewal furrther.

Mob no [protected]
Icici ac no[protected]

Last week i get my credit card. Today (06/dec/2019) morning i got a call from a icici agent, he told me that they are from icici lumbard and explained me the plan of health insurance and call me many times. He promised me that i will receive an email for icici related to insurance plan for cheking up the plans and if i will agree then only i can purchase the policy or i can decline the policy.

He also asked me the credit card details. I just told him my credit card number and expiry. So for i did not generated my pin for credit card and still they made the transaction of rs 24102 from my credit card with any otp, message, email. Even i did not share my cvv to that person.

It is totally a fraud. He misguided me and made the transaction without my permission.

I don't want to purchase any icici insurance policy and i need this transaction to be reversed.

Please also promise me not to deduct any money more from my credit card and any transaction charges.

Now that person is not picking up my phone.

Please do the needful and will look forward to hear from you.

Hi, I bought ICICI Fastag online on 27th Nov. I got 2 messages saying my ICICI Fastag account is activated. My ICICI fastag account is 22079039 and 11642016. I don't know which one is correct. And I didn't receive the fastag for any of them.
I further got a message on 6-Dec saying that Fastag serial no.[protected] is assigned to Tag Acc. No. 22079039. But there is no information on whether the tag is shipped or not nor the tracking ID?

Can you please help as the deadline is approaching and not sure on what to do.

I've applied for fastag on icici fastag portal on november-27, 2019.
In the portal i could see that customer id is xxxx is activated.
But have not received fastag yet in my communication address. Also we are unable to reach customer care over phone line/email.
There is communication from icici

I would request icici bank to look into it and be customer friendly...

A person by the name manveenderr singh sisodiya had approached my brother regarding an ad posted in olx for the purchase of an old tempo. He had requested my brother to scan qr code of amount ₹10000 for crediting the money in bank.. However, instead of crediting the amount, the said person debited ₹10000 from my bank account through fraudulent means. Therefore, i request you to kindly take the necessary action against the said person at the earliest. Thanking you.

I registered for fastag on 26 th november through icici fastag website. It was said within 8 days i will receive my fastag but no information about dispatch still. Tried calling to helpdedk number free toll number is invalid, chargeable toll call extends to long time no one attends. Kindly advice where to complaint or by what means i can get my money back. Or else we have file complaint in front of consumer forum?

I would like to bring it to your notice that, the amount of rs 199/- has been deducted from my icici account and the transaction message says as vsi/amazon stan. I didn't do any transaction nor did i get any otp during the transaction. I am not a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on december 05, 2019. Could you please resolve this issue?

Icici employee pritee dave (Emp i'd: prme006), communicated with me by phone and taken my document by whatsapp on july month.
But after that, on 8th apt, bill amount came with rupees 590.00 through msg.
I communicated with pritee dave about thus issue.
But still issue not resolve.
Now, bill amount reaches to 2538.39.

So, this is my complaint that, how without received any credit card bill came?
Now icici employee pritee dave not resolve my problem.

Card last four digit no : 6006.
Name : dipak vishwakarma

Plz resolve my issue.

Hi team,
I have applied for fastag on online portal on 26th nov 2019 but still have not being delivered to me. I have tried checking with helpdesk but number do not work. I have been trying to escalate this since 3 days but no response from icici bank on the same. The amount is deducted and still the fastag is not being delivered to me yet. Pls share the escalation matrix to escalate this. I was suppose to get the fastag within 7 working days.

Regards,
Asmita
Custom id: 11612864
Contact: [protected]

Hi,

Unfortunately i have applied fastag with icici bank on august 2019 since govt mulling to mandate fastag. Only thing happened fast with this request is have them debit amount from my account, however till now they haven't delivered fastag. Fastag which they attempted shipment had return due to incorrect address in the envelop. From 3rd september, i have received out to icici over 30 times to have deliver the fastag did not happen and they dont have any mail to raise complaint, only mode of raising this issue through their support team which never support and dont know how to talk and address customer issue, everytime they keep same thing like parrot, will be resolved in 2 days or 1 day or 1 week, finally decided to deactivate fastag account with icici, opened multiple tickets for cancellation, that to in progress for very longtime. Below are ticket opened for this issue and all in progress over 3 months. What is the procedure to get answers from icici bank to resolve this since they dont any escalation procedure or mail id to report with.

Ticket no. Created date/time status due date/time title
Cmp[protected] 11/11/2019 8:16 assigned 11/11/2019 16:17 tag deactivation
Cmp[protected] 29/10/2019 10:56:00 assigned 29/10/2019 18:56:12 request to cancel fasttag and refund
Cmp[protected] 29/10/2019 10:11:03 opened 30/10/2019 06:11:15 tag deactivation info
Cmp[protected] 7/10/2019 21:29 opened 8/10/2019 5:29 request to cancel fasttag and refund
Cmp[protected] 28/09/2019 15:07:03 assigned 28/09/2019 19:07:10 online tag not received (Esclation call)
Cmp[protected] 19/09/2019 18:28:19 opened 20/09/2019 14:28:37 complaint status
Cmp[protected] 11/9/2019 11:27 opened 11/9/2019 15:27 please help to cancel fastag
Cmp[protected] 11/9/2019 11:26 opened 12/9/2019 7:26 please help to cancel fastag
Cmp[protected] 10/9/2019 10:36 opened 11/9/2019 6:36 cust want tag
Cmp[protected] 10/9/2019 10:27 opened 10/9/2019 18:27 tag realted
Cmp[protected] 3/9/2019 17:15 assigned 3/9/2019 21:15 online tag not received

My name is mohit sharma and i paid my fees to chitkara uiniversity, rajpura (Punjab campus) through your portal using google pay upi and the transaction has been failed, but the amount of inr 80, 000 from my account has been debited.
These are the following details that i can provide you regarding my transaction:-
Date - 6th december 2019
Upi transaction id[protected]...

I am shreyas s. 828.0 rupees has been deducted from my account as dp chgs till oct-19) dp charges on 05/12/2019. I am not using that account only, and i insisted to close my demat account but its also not done. There was no prior notice. I haven't received any deduction message to my mobile. I need a refund for the same. My account number is[protected].

Hello,

In my icici account they have deducted 413.00 rs. Twice with the following remark

On 28/08/2019: rs. 413.00
Nach_ad_rtn_chrg~bajajfin~02jul19~d
7bc3da~403salgs

On 14/10/2019: rs. 413.00
Nach_ad_rtn_chrg~bajajfin~02sep19~0
518c34~403sal33

I have no idea why this deduction has been made.
Would like to get refunded into my account.

Regards,
Mithun r.

Hi,

I have done a Gold Sell Transaction of Rs. 2, 000 on 20th Nov on MobiKwik app and as per them transaction is successful but I haven't received amount in my Bank Account.

Bank- ICICI Bank
Account No.[protected]

Regards,
Pankaj Bhatia

I've applied for fastag on icici fastag portal on november-18, 2019.
In the portal i could see that tag account no.21943000 is activated with the customer id is 11503685
But have not received fastag yet in my communication address. Also we are unable to reach customer care over phone line
I have even lodge complaint on icicic= fastag portal but no response from them. Please look into this on priority

I booked a bus using 'red bus app' and paid online. I had to cancel the booking due to uncalled reasons. I was eligible for a refund of rs 326 which was supposed to be credited in my bank account within 7 working days which didn't happen. I contacted red bus. They have shared the details of refund being processed successfully. But icici bank hasn't credited the assured amount in my account. Following are the required details:

Po no. :[protected]
Refunded amount: rs. 326/-
Arn or refund reference no.: 20191117111212801300168134450538829
Refund type: merc_to_bank