ICICI Bank Complaints & Reviews

Address: Bangalore, Karnataka, 560097

I applied for fasttag from icici and paid the amount of 499
Waited for almost 9 days now i havent got the fast tag nor any update on the progress of shipment
Customer service number is not responsive when i try to reach and i tried calling every day and no response after ivrs
I even opened the complaint through help desk in https://fastaglogin.icicibank.com/ and no response for that as well

Its been 8 days now and pathetic service from icici i haven't recieved the fast tag

Id[protected]

Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Nityanand Bhat,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bis) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 13, 2019

Updated by Nityanand Bhat Hi I tried sending mail to [protected]@icicibank.com and its not working

Verified Support

Dec 13, 2019

ICICI Bank Customer Care's response Dear Nityanand Bhat,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bis_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 831017

I have applied for icici fastag on 4/12/19 and the id 11787655 got active on 5/128/19. Since then there is no update on the shipment of the fastag sticker. I have been trying to call the[protected]Toll free)/[protected]Chargeable) since last 4-5 days but unable to reach them. I have raised a complaint vide ref number cmp[protected] on 7/12/19. However no one bothers to respond to the complaint. Its is very sad that a bank of such repute is fooling with people. Please forward the issue to the concerned team and assist

Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03ah0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 13, 2019

Updated by Helloshreya Please send the correct email address. there is no such email id as [protected]@icicibank.com

Verified Support

Dec 13, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03ah0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi, 110092

Today, when i was going through my bank a/c statement, i found that a total of amunt rs 295.01 had been deducted from my account in the name of posdec chg in form for small amount of rs 29.5 multiples times. Even i was not reminded of the charges by sms alert. This is very unethical practices by such reputed bank.
On one hand where digital payment is promoted by the government and on the same time such hidden charges are made by banks.
I am looking to switch the bank account if refund is not made.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03aha) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: viajy colony Dehradun, Dehradun, Uttarakhand, 248001

I have applied for hdfc fastag on 10/12/2019. There has been lack of communication. My application number is: hfr993036. I have not received the mail till date
Unfortunately there is no active communication channel to reach out for application status. Toll free number given[protected] seems not working. Even after being dialed for 5 minutes no response

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 12, 2019

Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

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Address: west marredpally, Hyderabad, Telangana, 500026

I have applied Fastag in ICICIBank on 4th Dec 2019, till now I didn't get fastag or any response from the bank and tried 2 customer care numbers given in their website, nobody there to respond
I didnt expect this type of service from ICICI bank.
Please take necessary action

ICICI Bank customer support has been notified about the posted complaint.

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Address: Rangareddy, Andhra Pradesh, 500070

I have paid for fasttag on 27th nov and have been waiting for the delivery. I have not received any response nor the customer care number (Toll free) are not picking up the phone. Tried calling on chargeable toll number and it says temporarily number was disconnected. There is no email id to contact too.. So customers have been put on risk of taking fasttag through icici as they dont have a proper support.

I am still waiting for my fasttag and i havent receveived any customer id
Regards,
Balaraju
[protected]

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear BalaRaju Marepally,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 600014

I booked a fastag with icici bank. Every possible customer care service is blocked by icici bank. No way you can connect with the bank for complaints. The customer care number 24 x 7 is a fake bogus number - no one answers. Email is even worse - it doesn't go through or never get a reply. I have called over 30 times and not even once anyone answered. Money transactions goes through with any problems, customer complaints or help - no answer.

ICICI Bank customer support has been notified about the posted complaint.

Dec 12, 2019

Updated by franf1956 My Customer ID 11858751

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bj4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 14, 2019

Updated by franf1956 What is [protected]@icicibank.com?????????????????????????????? it is a non functional email id. Please provide a decent honest email id to forward my complaint.

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Address: Kutch, Gujarat, 370465

I ordered one fastag from icici bank for my car on 30th-nov-19 and paid online. On last confirmation page, it was mentioned that it will be delivered to your dispatch address in next 8 days, but even after 13 days, i how not received it. I tried contacting them on the fastag customer care numbers since last 5 days but whenever i call i hear a recorded message that all service representative are busy with other customers. Many times i hold call for 30-40 minutes but nothing happened. There is no email address on their website to inquire about the card delivery.

This is pathetic and i need complete refund of the amount i have paid, so i can buy it locally.

Please help me getting refund of inr 500 which i have paid initially.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear soumitrasoni,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bj8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 13, 2019

Updated by soumitrasoni This is a support message or a joke?!? What is this [protected]@icicibank.com?!?

Please ask your officials to contact me on [protected]@gmail.com

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Address: Bhagwati Kunj S.L. Road, Room No 4, Mumbai City, Maharashtra, 400081

From 5th of december till now the icici bank is uncessarily charging me 29.50 rs, they have charged me upto 1000 rs in 5 days, i dont understand i have not used my debit card even i was having balance in my account still they have charged me this,
It is kind of fraud done by icici bank to theit customers.

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Address: 600078

I am using icici swipe machine for last one year now they deducted (1000+180 GST, 1000+180 GST and 999+179 GST) 3538 rupees for some installation and AMC fees.
I didn't placed any request they themself deducted the amount without informing me, After plenty of time i called to customer care then raised a case 51796819.
now they closed and saying there is no mentioned TID available, but i have all details and will share if they want it clearly shows ICICI merchant services is cheating
and doing big fraud with the customers.

I am totally unhappy with icici merchant service and would not suggest anybody to go with it.

Closed case : 51796819

Deducted Details :

20-nov[protected] + 180
25 -Nov[protected] + 180
29 -Nov[protected] +179

Mail Id :
[protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Pavikavi,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Dec 18, 2019

Updated by Pavikavi Hi ICICI Team,

May i know the update on this ?

Regards,
Pavikavi

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Address: Pune, Maharashtra

I have bought icici fastag online on 3rd dec 2019. I got 2 messages saying my icici fastag account is activated and you will receive same in 5 working days. My icici fastag account no is 22217993. But there is no information on whether the tag is shipped or not the tracking id? I tried reaching the toll free but not routed to call center executive. Waited on the call for 10 mnts twice. Number called :[protected]

Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Kunal,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03878) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Rajinder Nagar, Amritsar, Amritsar, Punjab, 143001

I had purchased the fasttag for my vehicle PB02-BG-8658 last month and got the message on 29th Nov that it has got activated.

On 3rd Dec I had again received a message that the tag would get delivered in 5 working days. No other info is available and I cant even trace it from somewhere. Also the helpline no is in waiting only and not getting connecting to Customer care executive

Regards
Ranjodh Singh

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Poonam Nandha,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bjj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Triplicane branch, Chennai, Tamil Nadu, 600005

I am an account holder of icici bank for more than 8 years. Due to my personal issues iam not aware of smab charges and iam not using my registered mail id. Now currently after checking my account statement i was got debited rs 3, 019 + gst from february 2019.
21.02.2019 - rs 536, 20.03.2019 - rs 416, 25.04.19 - rs 584, 27.05.19 - rs 536, 02.07.19 - rs 494, 18.07.19 - rs 532.

Kindly request you refund / reverse the amount as early as possible to meet my urgent economical needs.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Sridhar Ranganathan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0387d) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jun 17, 2022

Updated by Sridhar Ranganathan Not yet resolved yet

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D

Devisree krishnaraj

from Chennai, Tamil Nadu

Jan 29, 2021

I am an savings salary account holder of icici bank for more than 2.5 years. Due to my personal issues iam not aware of smab charges .Now currently after checking my account statement i was got debited rs 5, 769 + gst from January 27th 2021.

Kindly request you refund / reverse the amount as early as possible to meet my urgent economical needs.

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Devisree krishnaraj's reply, Feb 10, 2021

Not even replying what fraudulent bank is icici

D

Devisree krishnaraj

from Chennai, Tamil Nadu

Feb 10, 2021

I am an savings salary account holder of icici bank for more than 2.5 years. Due to my personal issues iam not aware of smab charges .Now currently after checking my account statement i was got debited rs 671+ gst from January 27th 2021.

Kindly request you refund / reverse the amount as early as possible to meet my urgent economical needs.

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Address: Sri Gurukrupa, 1st Cross, NGEF L/O, Near BP Petrol Bunk, Sanjayanagar, 560094

Dear sir/madam,
I had made payment for a fastag on online on 2-dec-2019.
Transaction id: 235 868 4
Tag cust id: 11743109
Tag acc no: 221 873 38
I have not received the fastag till date (11-dec-2019)
Please update the status of shipment.
Contact details:
(M) [protected]
(Mail id) [protected]@gmail.com

Your following contact numbers are not responding
[protected]
[protected]

Thank you
Regards
Sudhir

Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: sec 21, nerul, Mumbai City, Maharashtra, 400706

I had applied for fast tag and made payments on 2nd December 2019. i have not yet receieved the same. The customer care no[protected] is not responding inspite of repeated atttmpts. the last date of fast tag is December 15th and it will be very difficult to drive withou the same.

Request you to please expedite.

please help...

ICICI Bank customer support has been notified about the posted complaint.

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Address: G-5, Auro Spinning Senior Officers Colony, Sai Road, Baddi, Solan, Himachal Pradesh, 173205

I Rajat Panigrahi (mobile no. [protected]) bought ICICI Fastag online on 1st Dec 19. I got 2 messages saying my ICICI Fastag account is activated. My ICICI fastag account is 22179085 and 11734587.

Till 11th Dec today I have not received my FASTag, I approached the Baddi Branch of ICICI and they are ignorant of this.

I also tried customer care no which is not connecting, feeling frustrated. I don't know whether the tag is shipped or not.

Can you please help as the deadline is approaching and not sure on what to do.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Rajat Panigrahi,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 359/55, Faridabad, 121004

I have applied for fastag on icici fastag portal on 26/11/ 2019 having Customer Id is 11611350
But have not received fastag yet in my communication address. Also not able to reach customer care over phone line.
I tried many times this number:[protected] but not able to talk to executives yet as they remains busy always.
Kindly resolve my problem as soon as possible as 15/12/2019 onwards fastag becomes mandatory.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03bjo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: icici bank mumbai, Lucknow, Uttar Pradesh, 226023

Dear sir / mam (Icici bank)

I contacted many times but there was no solution for wrong charges by your bank.

My account number last four digit 0006

Plz check
Wrong charges were imposed on me.

Feb-17 - rs 1418.41/-
June-18 - rs 590.00/-
Jan-19 - rs 9339.94/-

Total charges 11348.35

Regards
Yadav jitendra kumar
Lucknow
[protected]

Jan 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 577101

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th july, 2019. Could you please assist me regarding this.
This is happening since june 2019.
My sb account number - [protected].
G l srinivas murthy
Agasara beedi
Chikmagalur-577101

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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S

Shreepad D

from Bengaluru, Karnataka

Dec 11, 2019

Hi, My IMPS transaction has failed and i received a message saying that transaction has timed out.

I am trying to contact customer care and that number does not work. If you don't provide any kind of support during emergencies where should a customer go. Why do i choose as a preferred bank.

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ICICI Bank Customer Care's response, Dec 11, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a03739_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Nashik, Maharashtra, 423104

(1) inr 135 toll debited from tag 3xxxd520 for vehicle no. Mh15ds7131 at chandwad toll plaza on 09/12/19 12:29. Avbl bal inr 271.5

(2) inr 135 toll debited from tag 3xxxd520 for vehicle no. Mh15ds7131 at chandwad toll plaza on 09/12/19 17:08. Avbl bal inr 136.5

Above charges are from chandwad to dhule
I had work in the chandwad i came back within 6 hours and i don't cross dhule toll plaza still its charged for me
Po do the needful and pm refund the amount after cutting local charges

Mob no [protected]

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D

Deola

from Powai, Maharashtra

Nov 19, 2020

Sir

I am an ex-serviceman from Army from Deola and own Car MH-15 CT-8107. Being resident of Malwadi Tehsil Deola as per rules I have to pay Rs. 20 for Local Toll. I have paid Rs. 20 as well as Rs. 135 have also deducted from my Fast Tag account. You are requested to refund Rs. 135 as only local tax Rs. 20 required to collect by your authorities. Therefore, you are requested to refund Rs. 135 deducted on 18/11/2020 at 1847 hrs.

An early action is highly appreciated.

Regards

RM JADHAV
DEOLA

[protected] Forwarded message[protected]
From: Raghunath Jadhav
Date: Thu, 19 Nov, 2020, 10:18
Subject: REQUEST FOR REFUND OF TOLL TAX
To:
Cc:
Show quoted text

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M

Madhuri Thorat Deshmukh

Feb 20, 2021

I am a farmer from shirwade vani. My village distance is 22 km from chandwad. I have to travel 2 to 3 times in a day to sell my vegetables. Every time I have charged 135 rs. So it should not be charged. Toll plaza should take

An early action is highly appreciated.
charges.
Regards
Jagdish Thorat

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V

Vishal Kshatriya

Apr 22, 2021

Hello I am from Deola.My car no is MH 41 AM 1100.On 16 April 2021 Rs 135+Rs 135 Total Rs 270 got deducted from my fastag account.As I have already applied for local fastag entry at Chandwad toll aza still why extra Rs 240 are deducted?
Refund me my rest amount
My mail:kshatriya.[protected]@gmail.com

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A

Amol Nahire

May 26, 2021

Hello I am amol nahire from malegaon. my car no.is MH 41 AZ 1177. On 24 may when l was returning to malegaon from nashik. 135 rs.has been deducted from my fastag account.i have already applied for local fastag & provide all documents to chandwad toll plaza still why 135 rs.deducted from my account. please deduct only 15 rs as per rule of local authorities & refund my 120 rs.to my fastag account.

Regards
Amol Nahire

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 424

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