ICICI Bank Complaints & Reviews

I have applied for hdfc fastag on 10/12/2019. There has been lack of communication. My application number is: hfr993036. I have not received the mail till date
Unfortunately there is no active communication channel to reach out for application status. Toll free number given[protected] seems not working. Even after being dialed for 5 minutes no response

I have applied Fastag in ICICIBank on 4th Dec 2019, till now I didn't get fastag or any response from the bank and tried 2 customer care numbers given in their website, nobody there to respond
I didnt expect this type of service from ICICI bank.
Please take necessary action

I have paid for fasttag on 27th nov and have been waiting for the delivery. I have not received any response nor the customer care number (Toll free) are not picking up the phone. Tried calling on chargeable toll number and it says temporarily number was disconnected. There is no email id to contact too.. So customers have been put on risk of taking fasttag through icici as they dont have a proper support.

I am still waiting for my fasttag and i havent receveived any customer id
Regards,
Balaraju
[protected]

I booked a fastag with icici bank. Every possible customer care service is blocked by icici bank. No way you can connect with the bank for complaints. The customer care number 24 x 7 is a fake bogus number - no one answers. Email is even worse - it doesn't go through or never get a reply. I have called over 30 times and not even once anyone answered. Money transactions goes through with any problems, customer complaints or help - no answer.

I ordered one fastag from icici bank for my car on 30th-nov-19 and paid online. On last confirmation page, it was mentioned that it will be delivered to your dispatch address in next 8 days, but even after 13 days, i how not received it. I tried contacting them on the fastag customer care numbers since last 5 days but whenever i call i hear a recorded message that all service representative are busy with other customers. Many times i hold call for 30-40 minutes but nothing happened. There is no email address on their website to inquire about the card delivery.

This is pathetic and i need complete refund of the amount i have paid, so i can buy it locally.

Please help me getting refund of inr 500 which i have paid initially.

From 5th of december till now the icici bank is uncessarily charging me 29.50 rs, they have charged me upto 1000 rs in 5 days, i dont understand i have not used my debit card even i was having balance in my account still they have charged me this,
It is kind of fraud done by icici bank to theit customers.

I am using icici swipe machine for last one year now they deducted (1000+180 GST, 1000+180 GST and 999+179 GST) 3538 rupees for some installation and AMC fees.
I didn't placed any request they themself deducted the amount without informing me, After plenty of time i called to customer care then raised a case 51796819.
now they closed and saying there is no mentioned TID available, but i have all details and will share if they want it clearly shows ICICI merchant services is cheating
and doing big fraud with the customers.

I am totally unhappy with icici merchant service and would not suggest anybody to go with it.

Closed case : 51796819

Deducted Details :

20-nov[protected] + 180
25 -Nov[protected] + 180
29 -Nov[protected] +179

Mail Id :
[protected]@gmail.com

I have bought icici fastag online on 3rd dec 2019. I got 2 messages saying my icici fastag account is activated and you will receive same in 5 working days. My icici fastag account no is 22217993. But there is no information on whether the tag is shipped or not the tracking id? I tried reaching the toll free but not routed to call center executive. Waited on the call for 10 mnts twice. Number called :[protected]

I had purchased the fasttag for my vehicle PB02-BG-8658 last month and got the message on 29th Nov that it has got activated.

On 3rd Dec I had again received a message that the tag would get delivered in 5 working days. No other info is available and I cant even trace it from somewhere. Also the helpline no is in waiting only and not getting connecting to Customer care executive

Regards
Ranjodh Singh

I am an account holder of icici bank for more than 8 years. Due to my personal issues iam not aware of smab charges and iam not using my registered mail id. Now currently after checking my account statement i was got debited rs 3, 019 + gst from february 2019.
21.02.2019 - rs 536, 20.03.2019 - rs 416, 25.04.19 - rs 584, 27.05.19 - rs 536, 02.07.19 - rs 494, 18.07.19 - rs 532.

Kindly request you refund / reverse the amount as early as possible to meet my urgent economical needs.

Dear sir/madam,
I had made payment for a fastag on online on 2-dec-2019.
Transaction id: 235 868 4
Tag cust id: 11743109
Tag acc no: 221 873 38
I have not received the fastag till date (11-dec-2019)
Please update the status of shipment.
Contact details:
(M) [protected]
(Mail id) [protected]@gmail.com

Your following contact numbers are not responding
[protected]
[protected]

Thank you
Regards
Sudhir

I had applied for fast tag and made payments on 2nd December 2019. i have not yet receieved the same. The customer care no[protected] is not responding inspite of repeated atttmpts. the last date of fast tag is December 15th and it will be very difficult to drive withou the same.

Request you to please expedite.

please help...

I Rajat Panigrahi (mobile no. [protected]) bought ICICI Fastag online on 1st Dec 19. I got 2 messages saying my ICICI Fastag account is activated. My ICICI fastag account is 22179085 and 11734587.

Till 11th Dec today I have not received my FASTag, I approached the Baddi Branch of ICICI and they are ignorant of this.

I also tried customer care no which is not connecting, feeling frustrated. I don't know whether the tag is shipped or not.

Can you please help as the deadline is approaching and not sure on what to do.

I have applied for fastag on icici fastag portal on 26/11/ 2019 having Customer Id is 11611350
But have not received fastag yet in my communication address. Also not able to reach customer care over phone line.
I tried many times this number:[protected] but not able to talk to executives yet as they remains busy always.
Kindly resolve my problem as soon as possible as 15/12/2019 onwards fastag becomes mandatory.

Dear sir / mam (Icici bank)

I contacted many times but there was no solution for wrong charges by your bank.

My account number last four digit 0006

Plz check
Wrong charges were imposed on me.

Feb-17 - rs 1418.41/-
June-18 - rs 590.00/-
Jan-19 - rs 9339.94/-

Total charges 11348.35

Regards
Yadav jitendra kumar
Lucknow
[protected]

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th july, 2019. Could you please assist me regarding this.
This is happening since june 2019.
My sb account number - [protected].
G l srinivas murthy
Agasara beedi
Chikmagalur-577101

(1) inr 135 toll debited from tag 3xxxd520 for vehicle no. Mh15ds7131 at chandwad toll plaza on 09/12/19 12:29. Avbl bal inr 271.5

(2) inr 135 toll debited from tag 3xxxd520 for vehicle no. Mh15ds7131 at chandwad toll plaza on 09/12/19 17:08. Avbl bal inr 136.5

Above charges are from chandwad to dhule
I had work in the chandwad i came back within 6 hours and i don't cross dhule toll plaza still its charged for me
Po do the needful and pm refund the amount after cutting local charges

Mob no [protected]

Hi,
Date of the incident: 29-nov-2019

Description:
I have purchased icici fastag on 29-nov-2019 paying 505 rs and is active on 30-nov-2019 with customer id[protected] and fastag number[protected]. I have not received fastag yet and i have been calling customer care many times but never got connected and once i got connected and waited for 30 min but still auto messages were coming to wait and finally i cannot speak with customer care. This toll free number is 24/7.

Resolution - delivery of fastag with customer id[protected] and fastag account number[protected]

My registered mobile number [protected].
1) wanted to transfer funds, so continued to register/add a beneficiary.
I logged on to my account thru internet banking facility, and i want to add a beneficiary to icici account and i started it at 5:30am on 11-dec-2019.

2) i had entered all the details successfully and i was taken to next page.
Where otp text box was seen and i read that, "a otp generated & would be sent to my registered mobile number". I waited, waited, waited for 5 minutes. Then i clicked the button "re-generate otp again". This also did not work and never got otp from icici bank. The session page asked me to continue or sign in. I "continued" still i did not get otp for adding a beneficiary, where i can transfer funds. I never got otp on my registered mobile number.

3) for adding a beneficiary, which is an automated process, do icici want to its online customers wait, till banking hours from 10am to 7pm.

4) before 10 am and after 7pm i cannot continue with formal registration of beneficiary process?

On 18th november 2019 i have wrongly deposited imps of rs.25, 000/- to a/c no.[protected] instead of a/c no.[protected]. Eventhough i my bank raised chargeback immediately, yet i have received the money bank. I have approached icici bank gorai branch to lodge compliant on 19th november, counter staff & asst manager are refused to accept the comapliants. I also send email through my bank to customer care and imps department on 19th november 2019. Still no money. Infact imps department replied saying they will entertain any mail. Are these people are responsible people. I want to know what steps they have taken to return moeny which lying in one of suspense a/c. Bank has no business to appropriate wrong amount to different a/c.

Kindly take up the issue. I will also write ncpi for creating blunder of making 35 days window period of settling wrong imps. Here iciic bank is missuing window period with wrong intentions.
.