ICICI Bank Complaints & Reviews

I am using icici swipe machine for last one year now they deducted (1000+180 GST, 1000+180 GST and 999+179 GST) 3538 rupees for some installation and AMC fees.
I didn't placed any request they themself deducted the amount without informing me, After plenty of time i called to customer care then raised a case 51796819.
now they closed and saying there is no mentioned TID available, but i have all details and will share if they want it clearly shows ICICI merchant services is cheating
and doing big fraud with the customers.

I am totally unhappy with icici merchant service and would not suggest anybody to go with it.

Closed case : 51796819

Deducted Details :

20-nov[protected] + 180
25 -Nov[protected] + 180
29 -Nov[protected] +179

Mail Id :
[protected]@gmail.com

I have bought icici fastag online on 3rd dec 2019. I got 2 messages saying my icici fastag account is activated and you will receive same in 5 working days. My icici fastag account no is 22217993. But there is no information on whether the tag is shipped or not the tracking id? I tried reaching the toll free but not routed to call center executive. Waited on the call for 10 mnts twice. Number called :[protected]

I had purchased the fasttag for my vehicle PB02-BG-8658 last month and got the message on 29th Nov that it has got activated.

On 3rd Dec I had again received a message that the tag would get delivered in 5 working days. No other info is available and I cant even trace it from somewhere. Also the helpline no is in waiting only and not getting connecting to Customer care executive

Regards
Ranjodh Singh

I am an account holder of icici bank for more than 8 years. Due to my personal issues iam not aware of smab charges and iam not using my registered mail id. Now currently after checking my account statement i was got debited rs 3, 019 + gst from february 2019.
21.02.2019 - rs 536, 20.03.2019 - rs 416, 25.04.19 - rs 584, 27.05.19 - rs 536, 02.07.19 - rs 494, 18.07.19 - rs 532.

Kindly request you refund / reverse the amount as early as possible to meet my urgent economical needs.

Dear sir/madam,
I had made payment for a fastag on online on 2-dec-2019.
Transaction id: 235 868 4
Tag cust id: 11743109
Tag acc no: 221 873 38
I have not received the fastag till date (11-dec-2019)
Please update the status of shipment.
Contact details:
(M) [protected]
(Mail id) [protected]@gmail.com

Your following contact numbers are not responding
[protected]
[protected]

Thank you
Regards
Sudhir

I had applied for fast tag and made payments on 2nd December 2019. i have not yet receieved the same. The customer care no[protected] is not responding inspite of repeated atttmpts. the last date of fast tag is December 15th and it will be very difficult to drive withou the same.

Request you to please expedite.

please help...

I Rajat Panigrahi (mobile no. [protected]) bought ICICI Fastag online on 1st Dec 19. I got 2 messages saying my ICICI Fastag account is activated. My ICICI fastag account is 22179085 and 11734587.

Till 11th Dec today I have not received my FASTag, I approached the Baddi Branch of ICICI and they are ignorant of this.

I also tried customer care no which is not connecting, feeling frustrated. I don't know whether the tag is shipped or not.

Can you please help as the deadline is approaching and not sure on what to do.

I have applied for fastag on icici fastag portal on 26/11/ 2019 having Customer Id is 11611350
But have not received fastag yet in my communication address. Also not able to reach customer care over phone line.
I tried many times this number:[protected] but not able to talk to executives yet as they remains busy always.
Kindly resolve my problem as soon as possible as 15/12/2019 onwards fastag becomes mandatory.

Dear sir / mam (Icici bank)

I contacted many times but there was no solution for wrong charges by your bank.

My account number last four digit 0006

Plz check
Wrong charges were imposed on me.

Feb-17 - rs 1418.41/-
June-18 - rs 590.00/-
Jan-19 - rs 9339.94/-

Total charges 11348.35

Regards
Yadav jitendra kumar
Lucknow
[protected]

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th july, 2019. Could you please assist me regarding this.
This is happening since june 2019.
My sb account number - [protected].
G l srinivas murthy
Agasara beedi
Chikmagalur-577101

(1) inr 135 toll debited from tag 3xxxd520 for vehicle no. Mh15ds7131 at chandwad toll plaza on 09/12/19 12:29. Avbl bal inr 271.5

(2) inr 135 toll debited from tag 3xxxd520 for vehicle no. Mh15ds7131 at chandwad toll plaza on 09/12/19 17:08. Avbl bal inr 136.5

Above charges are from chandwad to dhule
I had work in the chandwad i came back within 6 hours and i don't cross dhule toll plaza still its charged for me
Po do the needful and pm refund the amount after cutting local charges

Mob no [protected]

Hi,
Date of the incident: 29-nov-2019

Description:
I have purchased icici fastag on 29-nov-2019 paying 505 rs and is active on 30-nov-2019 with customer id[protected] and fastag number[protected]. I have not received fastag yet and i have been calling customer care many times but never got connected and once i got connected and waited for 30 min but still auto messages were coming to wait and finally i cannot speak with customer care. This toll free number is 24/7.

Resolution - delivery of fastag with customer id[protected] and fastag account number[protected]

My registered mobile number [protected].
1) wanted to transfer funds, so continued to register/add a beneficiary.
I logged on to my account thru internet banking facility, and i want to add a beneficiary to icici account and i started it at 5:30am on 11-dec-2019.

2) i had entered all the details successfully and i was taken to next page.
Where otp text box was seen and i read that, "a otp generated & would be sent to my registered mobile number". I waited, waited, waited for 5 minutes. Then i clicked the button "re-generate otp again". This also did not work and never got otp from icici bank. The session page asked me to continue or sign in. I "continued" still i did not get otp for adding a beneficiary, where i can transfer funds. I never got otp on my registered mobile number.

3) for adding a beneficiary, which is an automated process, do icici want to its online customers wait, till banking hours from 10am to 7pm.

4) before 10 am and after 7pm i cannot continue with formal registration of beneficiary process?

On 18th november 2019 i have wrongly deposited imps of rs.25, 000/- to a/c no.[protected] instead of a/c no.[protected]. Eventhough i my bank raised chargeback immediately, yet i have received the money bank. I have approached icici bank gorai branch to lodge compliant on 19th november, counter staff & asst manager are refused to accept the comapliants. I also send email through my bank to customer care and imps department on 19th november 2019. Still no money. Infact imps department replied saying they will entertain any mail. Are these people are responsible people. I want to know what steps they have taken to return moeny which lying in one of suspense a/c. Bank has no business to appropriate wrong amount to different a/c.

Kindly take up the issue. I will also write ncpi for creating blunder of making 35 days window period of settling wrong imps. Here iciic bank is missuing window period with wrong intentions.
.

Dear Customer, your ICICI Bank FASTag ac. no. 11538941 has been activated on 22/11/2019 10:53:10. Pls use your tag at toll plazas for toll payments.
complaint ref. no. CMP[protected] Dated 05 Dec 2019.

Dear Customer, Your complaint has been registered.Pls use this complaint ref. no. CMP[protected] for further correspondence with our Customer Care.

I am yet to get Fastag delivery despite applying for it 2 weeks ago. No response in the toll free line,
I have enrolled for the fastag delivery online through ICICI fastag website. fastag.icicibank.com.
I am yet to get any intimation on when they will be delivered to me.
The so-called 24x7 call center does not work.
This is very frustrating.
CMP[protected] - is the complain I have given to ICICI

Since i have send several email regarding reverse of the charges and also requested you to close my card then too they are sending me statement every month adding late fee and charges
I have send several request since may 2019
So please close the card with null balance
For further clarification please email

This is with reference to your e-mail with respect to your credit card 4375 xxxx xxxx 7008.
Please cancel my card number ending with 7008 and also reverse all the dispute charges and close and clear all the pending due to nil without any further charges and explanation
This is the last and final call or else i will go the superior

I have applied for ICICI Bank FASTag Reference #[protected] on Nov 30 2019 through their mobile app and had got a confirmation stating i will receive the fastag in 8 working days. I am a customer of ICICI bank for more than 15 years and am confident of their quality and dependency . This time however I am shocked that i have not yet received the FASTag even after the said days and I fail to understand how they of all could have delayed. I have tried all helpline nos. but none of them are reachable. There is no way I can check status of my FASTag and I don't know how to resolve this issue. Please help ASAP.

Sir / Madam,
No CUSTOMER CARE NUMBERS are working. I apply for fastag in Axis Bank Website portal before 10 to 12 days but still did not received. Visit Axis bank but bank did not take responsibility. I already pay for fastag, did not get yet, kindly do the needful.
Vehicle No: GJ18BE9203
Wallet id: [protected]
Customer id:[protected]
Mobile No: [protected]
[protected]@gmail.com
Awaiting for warm reply..

I purchased Fastag through ICICI bank online on 26th Nov 2019 paying an amount of Rs.505.01 and have NOT received the fastag till date.

Any attempts to contact them on their customer care numbers is futile[protected]Chargeable Number:[protected]. There is no option to check status anywhere online, it was a mistake buying it through ICICI bank where there is no tracking nor customer service.

My transaction ID is 2218251 with ICICI bank. Kindly help refund the money or send me the fastag urgently.