ICICI Bank Complaints & Reviews

Today i called ICICI customer to cancel my Credit card. They don't have toll free number. Even though i have unlimited calls, i have been charged 1 rp/min. When the call starts, they play all the ads of loan and other stuff which kills first 5 mins just to get into the option of talking to representative. After that it takes atleast 15mins for them to attend.
For me the customer number in the queue started from 22 then 21, 20, 12 and for my surprise suddenly went to 45. When i ask the same thing they don't have answer for that. Its all making money even for customer care service. I called at 8.45pm IST and it took 18 mins to attend my call. After that they are telling Credit card department ends by 9pm and told me to call in the morning. Even after waiting for 18 mins and losing 18 rps, my purpose of call didn't get served. This is ridiculous as the problem is clearly with ICICI customer service. On top of that, the representative is denying to transfer the call to her supervisor. She didn't connect me to her supervisor at all. I had to disconnect the call and have call again in the morning. I request you to please take action on ICICI banking service who are not respecting the customers.

Hi team,

I applied fastag using icici bank web portal on 19th nov 2019. My fastag account no. Is 11511936. I kept calling icici customer care toll free number many times most of the times it is busy. If it get connected it is irritating to wait in a queue for more than 5 minutes to connect to your executives. The customer care executive told i will get the fastag within 2 days which in on 30th nov, but till now i didn't receive my card.

I applied for fastag card on 10th nov. I got message from bank stating card is sent through courier & will receive by 13th nov. (Details were provided).

However, i did not receive the courier. A week later i got message that my address is not found. However, i have received lot of couriers on same address. They could have called me if they could not find my address.

I raised this query with icici fastag as they did selected specific courier agency. (Cmpxxx33755). Representative ensured me that issue will be resolved within 7 working days. However, there is no response.

I wrote to icici customer care, they replied "we will be unable to process my request through this channel."

With only customer care number being always busy, i am feeling helpless

I am therese. 588.00 rupees has been deducted from my account as (Dcardfee-oct-19-sep-20).

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

It was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

Hi,

I have done a transaction on 1st of dec 2019, of 7421 rupees to nest away,
My amount got deducted and bank is saying money received by nestaway but nestaway provided me docs that they did not receive the amount.

I don't know then where my money went. I want to raise it as dispute and want a chargeback and attaching the additional documents for bank purpose so that my money can be return back to me safely.

Best regards
Nitin khanna

Hi,
I applied for icici amazon pay credit card and kyc is done and i got the message from icici in my registered mobile number. But credit card is still not delivered.
When i tracked on bluedart it's showing status "landmark/address not provided", if landmark/address is not provided how kyc is done successfully. Even i did not get any call from bluedart delivery agent.
When i called to amazon cc they said, call icici...

I am therese. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till oct-19). I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

I have new fastag register to a vehicle but my balance 300 is deduct and fastag is note active it show tag id is not present in database error at npci registration. Plz active the vehicle from black list. Plz surrender the fastag of mhh01h0078 then i can register another fastag plz surrender my fastag of icici bank

I raised a request to replace the fastag as the one i have is not getting detected at tolls. I raised a request on 29th oct. I have called multiple times, talked to a supervisor called, pramod deshmukh. He guaranteed that i will get it on 12/02/2019. Nothing happened, i called fastag services again, talked to zinnia mondal, asked for a manager again, she said i will get a call back later in the evening as all the managers are busy on calls, no call back at all. This is heights of testing someone's patience.

My number: [protected] (Anytime after 3pm)

While making an online purchase, I entered the pin wrong 3 times due to network error. And they told me to contact customer care where nobody picks up.
So i switched to upi transactions and today it has stopped showing up requests as well. Error #0084. I'm getting sms but no upi request.
I am not being able to to buy anything online or order anything. And even the app has no help options where my problems will be listed....

I have applied fastag on 29th Nov 2019. unfortunately the HDFC website gave an error after debiting my payment. using my credit card, I have got the SMS stating my payment was successful. But my page session was ended and I couldn't get any confirmation regarding my transaction. I called the HDFC credit card department, they said the payment was made successful but there was no answer from fastag. I didn't get any response from them. I tried calling customer care several times and it's always busy. Don't know how to proceed. I oblige you to kindly provide assistance in this matter.

Date of incident: dec 2nd 2019

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make...

I have done an imps transaction for rs. 10000 my sbi account on 01-dec-2019. But soon after i got a message from icici bank saying "imps txn ref no *97 for rs 10000.00 is timed out at beneficiary bank on 01-dec-2019 19:32:07. Txn status will be updated by bene bank in 3 working days". Although amount of 10000 inr got debited from bank account and beneficiary bank did not get credited yet.
My concern is if the transaction is timed out, why debit from customer's account? I have dire urgency for this cash. Please refund my money as soon as possible and revert with status.

I have paid 500rs for fastag registration and i also received application reference number hfr840104 but i have not received any email on my registered email id [protected]@gmail.com or i can't login through my number [protected]. While crossing gurgaon toll plaza it was showing blocked and i had to paid extra toll charges. Please help me to resolve this.

I tried to withdrawl inr 15000 from atm on 09/09/19 in10:51am. No recipt was provide and screen shows transaction declined due to insufficient balance. But amount has not been received from atm but deducted from my account. I had also ragistered a complain to icici customer care and also icici branch manager. So kindly check and arrange to transfer 15000 to my account.

Thank you

Iram
Account no[protected]

I am sreejith k s. 826.0 rupees has been deducted from my account as dp chgs till oct-19) dp charges on 27/11/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need a refund for the same. My account number is[protected].

And this demat account was given to me while i took my account saying its free of cost. I might actually have to check all my past statement to see how many times such deduction have taken place. This looks like the bank is robbing people blind.

I am tried to withdrawl inr 15000 from atm on 09/09/19 in 10:51am. No recipt was provide and screen shows transaction declined due to insufficient balance. But amount has not been received from atm but deducted from my account. I had also ragistered a complain to icici customer care and also icici bank branch manager anoop goasain. So kindly check and arrange to transfer 15000 to my account.

Thank you
Iram
Account no[protected]

I have done an imps transaction for rs. 10000 my sbi account on 01-dec-2019. But soon after i got a message from icici bank saying "imps txn ref no *97 for rs 10000.00 is timed out at beneficiary bank on 01-dec-2019 19:32:07. Txn status will be updated by bene bank in 3 working days. Although amount of 10000 inr got debited from bank account and beneficiary bank did not get credited yet.
My concern is if the transaction is timed out, why debit from customer's account? I have dire urgency for this cash. Please refund my money as soon as possible and revert with status.

I ordered a fastag for my car ka03na1684 reg num. Money is debited but did not receive any acknowledgement for the same or application number. Ordered on 27/11/2019. Did not receive the fastag or the money back. Its really pathetic service and loss of time and money to customers. Fasstag services are not smooth.
I am a customer of hdfc bank.
I request either to provide me with the fastag for my car or refund the amount of 500 rs that has been debited from my credit card to be reversed. Please provide me with solution as soon as possible

I have initiated an imps transaction of 10000 inr to my sbi account from my icici account but i got a message from icici saying imps ref no *2697 is timed out and wait for 3 days for status update. Amount of 10000 inr got debited from bank account and beneficiary bank did not get credited yet.
In the era of digital payment why one should wait for 3 days for status update?? I urge icici to refund my money as soon as possible.

Waiting for revert from icici.