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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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A
Arnabi Bose
from Kolkata, West Bengal
Dec 2, 2019
Resolved
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Address: Kolkata, West Bengal

I have initiated an imps transaction of 10000 inr to my sbi account from my icici account but i got a message from icici saying imps ref no *2697 is timed out and wait for 3 days for status update. Amount of 10000 inr got debited from bank account and beneficiary bank did not get credited yet.
In the era of digital payment why one should wait for 3 days for status update?? I urge icici to refund my money as soon as possible.

Waiting for revert from icici.
Jan 2, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2019
ICICI Bank Customer Care's response
Dear Arnabi Bose,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01tpt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    Ajay Awasthee
    from Bengaluru, Karnataka
    Dec 1, 2019
    Resolved
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    Resolved

    Address: Thane, Maharashtra, 421204

    Dear Bajaj Team,

    I was having a loan of Account number "405SPF35896139", which I have closed and restructure remaining amount and issued a new loan Account number "405SPLFB200121
    on August 2019 that is "31/08/2019" but still ECS or NACH deduction is happening from my account.

    Also two cheque is initiated on[protected] of Rs. 361111 Cheque details is RTN CHG-14694/FUNDS INSUFFICIENT/29.11.19 (as shown in below highlighted row) and other cheque number is 14698 for Rs. 635047.

    kindly resolve these issues and refund my money asap.

    29/08/2019 29/08/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~10JUL19~d7d2e6c~405SPFGS 413
    24/09/2019 24/09/2019 - NACH_AD_RTN_CHRG~BAJAJHOU~13AUG19~83e4ae3~405SPF35 95.7
    26/09/2019 26/09/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 0.05
    03/10/2019 03/10/2019 - NACH_AD_RTN_CHRG~BAJAJHOU~13AUG19~83e4ae3~405SPF35 208.44
    03/10/2019 03/10/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 0.11
    10/11/2019 11/11/2019 - NACH_AD_RTN_CHRG~BAJAJHOU~13AUG19~83e4ae3~405SPF35 108.86
    11/11/2019 11/11/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 96.94
    13/11/2019 13/11/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 0.06
    28/11/2019 28/11/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 59.46
    29/11/2019 29/11/2019 - RTN CHG-14694/FUNDS INSUFFICIENT/29.11.19 826
    30/11/2019 30/11/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 8.83
    Jan 2, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 02, 2019
    ICICI Bank Customer Care's response
    Dear Ajay Awasthee,

    Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      K
      koljeet
      from Patiala, Punjab
      Dec 1, 2019
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      I applied for tastag thru icici bank.
      After uploading the required documents and making bthe payment i tried to login for registration but it always say "your account is in pendig for active status please contact customer service center"
      When trying to reach thier customer care no [protected] it is never responding.

      Bank also send sms on my register mobile that my customer id 11686524 has been activated.
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        K
        krag
        from Vinukonda, Andhra Pradesh
        Dec 1, 2019
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        Since may 2019, more than rs 3000 has been debited from account so far towards nach_ad_rtn_chrg without my consent and without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with the icici bank.
        What is this transaction purpose?

        Evertime i put money in my account, it is getting deducted because of the nach_ad_rtn_chrg.

        I want a strong reply from your side dear icici bank.

        My registered email id is [protected]@gmail.com
        +1 photos
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 02, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Dec 09, 2019
        Updated by krag
        I have still not received any updates from ICIC bank.
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          A
          Akash265
          from Delhi, Delhi
          Dec 1, 2019
          Resolved
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          Resolved

          Address: 110006

          My name is akash. I have small startup business. My tid no : 62992370, firstdata team not releasing my money 362000/.. They are telling me that you used your own card. So fraudulent transaction. I myself sent all the required document including my card details before they ask me. If rules are like that then why did not inform me when edc machine was installed. If i aware of that why dont i do fraudulent transaction. That person who came for install the swipe machine, simply gave machine and taking signature and went. Nothing informed. After this incident i asked him, he is telling i forgot to tell you.
          I did not get these kind of rules via sms. Remember not everyone knows good english to read plenty of pages of rules and regulations.
          I did not do it with knowing the rules. You terminated my edc. I surrender to him who installed. I agree whatever the rules are. Please remember without information about using own card in edc is fraudulent this was happened. You held my money nearly a month. First time i am in these kind of situation. I have small business, 362000/ rs is very big amount for me. If you hold it 135 days then i should close my business. There is no other way. Taking cash from credit card is easy via e-wallets. I could have go for that if i knew this is fraudulent. Just think once. We had good opinion on icici bank. All our family and friends having current acs and saving acs with your bank. If i have bad and sad experience like this then how will i suggest to others. You are saying after 135 day there will be fine amount. Holding my money for 135 days long is worlds biggest fine after that extra fine amount. You should consider it because unknowingly it was happened. So many mails sent already there is no response.
          First time without proper information from icici edc person i did this. Please release my money. Treating new startup proprietor as me as fraud is unfair. I agree this is mistake, but consider i did not aware of it because nobody informed me. Now i well know about rules, i never do it again
          It is happen by mistake.
          Jan 1, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dec 01, 2019
          Updated by Akash265
          In amount of 362000 there is customer transaction of 20370 to that is also in hold
          Verified Support
          Dec 01, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            N
            nirbhaisingh
            from Mumbai, Maharashtra
            Dec 1, 2019
            Resolved
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            Resolved

            Address: Rupnagar, Punjab, 140103

            Hi,

            This was my first salary after 2 years. My father was hospitalized due to that i could not pay my dues. He got expired on 17april19. Now after all this when i got my salary with what i have to run my family expenses. I dont have any other way of making money. My salary is my everything i hope you understand. I have a daughter this month i have to pay her school fees she is in fifth. I am willing to do a settlement. Please help me otherwise i will be in big trouble.

            Thanks

            Nirbhai singh
            Jan 1, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 01, 2019
            ICICI Bank Customer Care's response
            Dear nirbhaisingh,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01oa6) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              PHOENIX SAGAR
              from Daund, Maharashtra
              Nov 30, 2019
              Resolved
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              Resolved

              I am using icici credit card for long time. I never enabled auto debit facility. Last month i noticed that my credit card is randomly charged with auto debit fee.

              So what i did is enabled and disabled auto debit option on november 12, 2019. After this also i go t charged with auto debit fee this month.

              I raised complaint for this on customer care email address. Now that complaint is in progress and agreed to initiate request for reversal of auto debit return charges without gst on my credit card.

              After this i checked statements of last 6 months i realised that i have been charged with this auto debit return fee on 5 time out of 6.

              In last five months i have been charged 12179.15 as auto debit return fee in total and 2192.25 as igst on it.

              It's getting serious now let me know if need to visit branch to resolve this. I have been wrongly charged for 14371.4 in total.

              Kindly reverse these charges as i never enrolled for auto debit facility.
              +5 photos
              Jan 6, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 01, 2019
              ICICI Bank Customer Care's response
              Dear PHOENIX SAGAR,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01oa7) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                K
                Kailash Venkat
                from Mumbai, Maharashtra
                Nov 30, 2019
                Resolved
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                Resolved

                Paid for a bus ticket through red bus app using icici net banking but the ticket got cancelled while the amount got debited from my account. Got a message from red bus that refund will be done within 5-7 days, but there was none. So i contacted redbus and they told me to ask my bank. But no reply from icici regarding this refund, customer care put me for 20 minutes on hold and no reply at all. It's been 2 months now.
                Jan 2, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Nov 30, 2019
                Updated by Kailash Venkat
                Refund ref no: [protected] PG: ICICI Net banking
                Verified Support
                Dec 01, 2019
                ICICI Bank Customer Care's response
                Dear Kailash Venkat,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01oac) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  rach_tiwari
                  Nov 30, 2019
                  Resolved
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                  Resolved

                  Without any intimation i was being charged as follows :
                  27/02/2019 27/02/2019 mabchgs-december18 590.00 93, 089.52
                  4 27/02/2019 27/02/2019 mabchgs-january19 590.00 92, 499.52
                  5 28/03/2019 28/03/2019 mabchgs-feb2019 269.14 92, 230.38
                  7 26/04/2019 26/04/2019 mabchgs-mar2019 294.83 92, 581.55
                  8 30/05/2019 30/05/2019 mabchgs-apr2019 287.28 92, 294.27
                  9 28/06/2019 28/06/2019 mabchgs-may2019 293.50 92, 000.77

                  I'm closing down this account.
                  Dec 31, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 30, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01lu4) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Without any notification I had charged 411.79 for MABchg-May21+GST on 11/06/2021.
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                    P
                    Parth Shah 1512
                    from Ahmedabad, Gujarat
                    Nov 30, 2019
                    Resolved
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                    Resolved

                    Address: 380050

                    My account number is[protected].
                    Rs.1899 debited from my icici bank account on 29th november 2019 through debit card. Once i get notification sms i have blocked my debit card immediately.
                    Then i have found the transaction message it written that "si oneast". I have just googled this keyword and i have found that lots o[censored]sers have the same issue.
                    Icici bank has debited my money for the 'one assist' service (Insurance of debit card) without any prior written approval by me.
                    And icici bank done this fraud to thousands of the customer.
                    Please justify me and also that some strict action on icici bank because it is the scam of little money but impacted on the large number of customers.
                    Dec 31, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 30, 2019
                    ICICI Bank Customer Care's response
                    Dear Parth Shah,

                    Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      C
                      chonch
                      from Noida, Uttar Pradesh
                      Nov 30, 2019
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                      Address: 1205 Millenia Emerald Heights Sector 7 Vaishali, Ghaziabad, Uttar Pradesh, 201012

                      Thank you
                      Thank you for ordering fastag. We will dispatch your fastag shortly.
                      Contact info
                      [protected]
                      [protected]@fastagservices.in
                      Social media
                      Dear sir.
                      I have sent e-mails to you, sent messages, telephoned (At nos. [protected] and [protected]) bu there has been no response to any of my efforts. I have paid rs. 749.00,
                      In my original message i had sent copy of rc of my old car (Which i sold it long back) by mistake, within 5 minutes i informed you of this position and sent the rc of my new car along with copy of my aadhar card.,
                      When i telephoned [protected] i got message that your rep will contact me soon, but inspite of several times no one contacyed me.
                      When i telephoned [protected] several times a message was received each time that this no. Is not receiving incoming calls.
                      I have not received any confirmation whether i have paid money to the right party.
                      K. S. Sharma
                      Mob [protected]
                      E-mail [protected]@yahoo.com
                      Reference id - HFR607208
                      Is it confirmed or not
                      I got debit msg

                      rs 749 paid but no response - Comment #3598149 - Image #0
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                        C
                        Chethan8118
                        from Delhi, Delhi
                        Nov 30, 2019
                        Jul 30, 2024
                        This thread was updated on Jul 30, 2024
                        Resolved
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                        Resolved

                        dmc charges from icici

                        I am therese. 824.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till oct-19) on 25-apr-2019. I have never used my demat account till now.

                        They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                        When i created the demat...
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                        J
                        junaid ahmed k
                        from Delhi, Delhi
                        Nov 30, 2019
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                        When i open the account they told there is no any extra charges but now all of the sudden and without any notification they deducted amount from my account and i didn't even received any message such a fraud and cheep things done by icici bank. I want you to refund all my deducted amount and in future don't debit any amount from my account. And it is a such a cheap thing deducting cost from account without any notification its a fraud practice.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 30, 2019
                        ICICI Bank Customer Care's response
                        Dear Junaid Ahmed k,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01luj) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Dec 02, 2019
                        Updated by junaid ahmed k
                        Pls find my UID Je87933012
                        Dec 07, 2019
                        Updated by junaid ahmed k
                        Still my query is not solved really rediculas after I told instead of refund again amount is deducted from my account very pathetic service very very worst doing a fraud practice . Should feel shame of deducting amount without informing. Really shameless need ur explanation for all non sense activity.
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                          S
                          Sumit Saini91
                          from Noida, Uttar Pradesh
                          Nov 29, 2019
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                          I am sumit saini 570.00 rupees has been deducted from my account as[protected] dp chgs till oct-19) dp charges on

                          29/11/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

                          Message to my mobile. I need justice and my money back immediately. My account number is[protected].
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 01, 2019
                          ICICI Bank Customer Care's response
                          Dear Sumit Saini91,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Dec 03, 2019
                          Updated by Sumit Saini91
                          Dear Team,

                          I understand your point. but i did not opened any demant account so why your team deduct my amount and right now i received one email your side and they tell me you go to the nearest demant able branch, and first close your demant account then they will provide my money but why i will go. i don't have time to go the branch.
                          kindly i request to you please refund my money ASAP.
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                            A
                            Astha Patni
                            from Mumbai, Maharashtra
                            Nov 29, 2019
                            Resolved
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                            Resolved

                            I am astha patni. 826.00 rupees has been deducted from my account against dmc/in[protected] dp chgs till oct-19 on 27/11/2019.

                            I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile.

                            I need justice and my money back immediately. I have raised a complaint with the bank and my complaint number is sr[protected] but till now i haven't got any resolution on this.
                            Dec 30, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 29, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              tanjaidina
                              from Chennai, Tamil Nadu
                              Nov 29, 2019
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 603103

                              Recently i have ordered for icici fastag for my father-in-law vehicle.
                              I got fastag id, and trying it for activation but faced activation pending issue.
                              So planned to contact customer care, but both customer care numbers (@[protected]Toll free)/[protected]Chargeable) not working.
                              Is there any other way to contact icici for fastag related problem?

                              Regards
                              Dinesh. P
                              Dec 30, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 29, 2019
                              ICICI Bank Customer Care's response
                              Dear tanjaidina,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01jrm) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                rahulgupta_0007
                                from Pune, Maharashtra
                                Nov 29, 2019
                                Resolved
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                                Resolved

                                I am trying to activate my imobile but each time the message sending fails.
                                When i have analyzing, the application is trying to send messag to [protected] but on actual when i see the failed message which is sent to [protected].
                                I have emailed the same problem to [protected]@icicibank.com but seems that no response from the team.
                                I am able to send sms to other numbers and i was using the app in different mobile but when i have switched to other mobile i am started facing this issue and not able to login.
                                Dec 30, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 29, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01ipm) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  I
                                  Irfan313
                                  from Mumbai, Maharashtra
                                  Nov 28, 2019
                                  Resolved
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                                  Resolved

                                  I am a current account holder Merchant, (MID/Tid :[protected]at your bank, We are fruit merchant. My Customer paid me online therefore I provided him payment gateway through EazyPay app, and he did payments of Rs. 99, 999/- twice, In all he paid Rs. 1, 99, 998/- I got payment successful acknowledgement from Eazypay app. I thought that through EazyPay and online payments there will be convenience in my Business but I am so much stressed with this much of delay that I am thinking to shift to some other options like cash, to proceed my business. I have called customer care number of times, and visited ICICI bank malegaon many times, and talked to Mr. Nannath, branch manager Mr, Anurag Sharma, Mr. Prashant Kulkarni, and many other guys, but still I haven't got a single rupee. Because of this worst customer service from icici my business is stopped because I haven't got this payment and my customer have proof that he has done the payment.
                                  They told me reply on the email I got with id [protected]@firstdata, I did reply to that mail 10 times but I never gor a single reply from that email, not even a single call.
                                  Dec 1, 2019
                                  Complaint marked as Resolved 
                                  Fund was on hold at Risk management, I proved them all the documents related to the payment from my customer Now it's released and settled to my account. Thanks for the support now
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 29, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01jrv) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Louis Extross
                                    from Noida, Uttar Pradesh
                                    Nov 28, 2019
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                                    Address: Behind Corinthians Club, Pune, Maharashtra, 411060

                                    Hello,

                                    Based on data available on the internet I had sent a letter to Bund Garden branch for updating the City in my address information but has got returned for the reason Bank not Received/Address Changed. Kindly provide me with the correct address at which I can send the letter.

                                    Thanks
                                    Louis
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                                      K
                                      Karthikeyan Rameshkumar
                                      from Chennai, Tamil Nadu
                                      Nov 28, 2019
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                                      Resolved

                                      Iprocess relieving letter not rev more than 4 months over

                                      Address: I process services India Pvt Ltd plot.no.313, udyog vihar, ph-4, gurugram,haryana-122015, Gurgaon, Haryana, 600096

                                      Sir i am karthikeyan r employee code c92398.
                                      Designation territory sales manager home loans chennai perumbakkam email [protected]@gmail.com mobile [protected]. Reporting to branch sales manager vasanthakumar d.
                                      I was worky with iprocess about 2years and 6 month i am resigned my job on 9/07/2019 and i am served my 30 days notice period and relived from the service on 09/08/2019. That time hrms application not worked about 5...
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