ICICI Bank Complaints & Reviews

I have registered for a new icici fastag on 4 th of dec. I received the fastag account number and tag account number. I have not yet received tag till now. I tried all my way to reach to customer care. I am an icici bank customer, the back customer care told they are not resposible for fastag and need to contact fastag helpline. I called and waited in queue fro 45 min call connected and then hung up. No way for escalation.
I need to travel with with family on 21st. Please find a resolution for this. I am like knocking on all the dead ends.

I applied for fastag online from icici on 02/12/2019 and received below message on the same day

Dear customer, your icici bank fastag account no. 22201883 has been activated on 02/12/2019 17:57:41.

But till now i did not receive fastag. Even i tried to contact with customer care but no one is picking the call.

Looking forward for support from icici bank.

I, shiva agarwal had applied for online nps account and paid my 1st contribution using the net banking services of icici bank. I had selected icici bank as one of bank for kyc verification since i have salary account in this bank for many years. However, my nps account is frozen with status as "frozen - pran frozen as kyc verification is pending/rejected by bank or employee confirmation pending by corporate" because it is waiting for approval or rejection from icici bank head office. I even tried calling there customer care, they also provided the wrong information when i asked what is the procedure to get the kyc verification done, they told that i need get the documented verified from the bank and send the hard copy to cra, but when i asked same to cra they told it needs to be done online from the bank, in case rejected from bank then only you have to go ahead with manual procedure. Kindly help me in getting my nps account unfreeze.

Fastag detail below:

Payment id: 2317757
Tag id: 11708875
Date of request: 30 nov, 2019

Please look into the matter as i never expect it from icici service get delay and no response for a long time.
And the helpline number which icici gave (Toll free number:[protected]Chargeable number:[protected] both number are useless, never connecting.

I had posted a complaint uid (A03bj4) and i got a reply asking me to send details to [protected]@icicibank.com - which happens to be bogus email, when asked what is [protected] in the email - there is no response from the fraud bank. I observed many have got the similar reply and they too have asked what is [protected] and there is no response from the bank. I should admit, i made a big mistake dealing with icicibank... Every other fastag provider has a tracking - icici has no tracking - only the money is taken and they disappear. I even applied at paytm and they has a tracking progress of the fastag application.

My husband’s name has been changed and all id proofs are on new name but vehicle rc is on old name.. Cannot get rc updated because car will said to be second hand in that case.. I have all proofs stating that name has been changed and these 2 names belong to same person even newspaper cutting also.. No company providing us fastag because of this.. Called customer care twice but no solution provided for the same.

I had ordered fastag through imobile app for my vehicle on 25/11/2019. I received a message that my icici bank fastag ac. No. 11594527 has been activated on 25/11/2019.
I received another message stating that my fastag account no. 22029551 has been activated on 25/11/2019.
On 28/11/2019 i received another message that my icici bank fastag no.[protected] for veh. No. (My vehicle no.) has been assigned to my account no. 22029551.
I did not receive fastag at my noida address but received a message regarding dispatch of fastag through blue dart courier on 02/12/2019 along with tracking no. I tried to track the courier but could not contact.
I have not received fastag till now and now i am not available at my noida address, where fastag was to be delivered originally.
It is requested that my fastag may be delivered at my place of posing in himachal pradesh at following address:
D-10, ntpc koldam township, jamthal, distt bilaspur, himachal pradesh, pin-174036.

Dear sir/madam,

Without my knowledge mabchrgs deducing from my account no.[protected] at icici bank jeevan bhima nagar branch.

Please reverse the following mabchgs deducting from account no:[protected] which is against the government of india, rbi guidelines:-

24/9/19 rs.708
24/9/19 rs.708
17/10/19 rs.708
14/11/19 rs. 203.98

Please reverse with interest and stop the further deductions.
Regards,
M. N. Nagesh
Ph:[protected]

I have bought icici fastag online on 6th of december and got confirmation messages saying my icici fastag account is activated. My icici fastag user id is 11918141 and having account no 22272468. Till date i didn't receive the fastag for my vehicle despite various call try to connect on your customer care no which is provided in the mobile app.
I have no information till date about my tag and its being 8 days now, but there is no information on whether the tag is shipped or not nor the tracking id?
This kind of service is not expected at all from bank like this where customer is running pillar to post for one fastag even after charging higher fee for the tag of rs.499/-
Please to the needful at earliest otherwise i am forced to move to the appropriate court against the service of yours

Vivek ojha
Advocate
Delhi high court
[protected]

I have applied for fastag on 23 november and it is written that 'the tag will reach you within 8 working days'. It is 14 december today and i haven't received fastag. I even registered a complaint. No other response regarding shipping is provided by bank or other tracking numbers.
Tag customer id 11562112
Complaint ref. No. Cmp[protected]
Please help as the dead line for fastag is reached..

I purchased icici fastag online on dec27th.
Also paid the delivery fee.
I got the message the fastag customer id 11640040 is activated.
Also I received a message
Dear Customer, Your ICICI Bank FASTag account No. 22077120 has been activated on 27/11/2019 20:02:37
But till date I did not receive the fastag. The customer care number is not working..the other number they never pick the phone
There is no tracking of fastag either.
I need the fastag to be delivered

Hi i bought a icici fastag online on 27th november, haven't yet received fastag on my communication address. My details are: acc no 11636230. I have raised the complaint on the icici fastag app, no response so far. Have tried to contact customer care, no response here as well. Has been a very bad experience with icici so far. From tomo the fastag is mandatory and i still dnt have the fastag with me, all thanks to pathetic service of icici bank.

I ordered a fastag for my car on 6/12/2019 against the customer id /acct no. 11825160 and still have not received it. There is no way to track as to where is it. The call center number shared [protected] or even premium number chargeable to me [protected] is in continuous wait loop with no one picking up the calls. Have waited more than 30 minutes multiple times. Tag is still not delivered. With deadline fast approaching i'm really upset with services from icici bank. This is absolutely not in line with icici brand quality standards. Regret ordering the tag from icici... And really worried if the same is happening to standard banking services of icici

I ordered icici fasttag throught net banking. I received sms for the payment made and id details. I did not receive my fasttag. Nobody attends in customer care number. I sent email and the reply is to contact merchant. Who is the merchant? Why you are not guiding the customers properly? Nobody even bothers to call back inspite of registering complaint. Very poor service. Please don't order fasttag through icici.

Hi, i bought icici fastag online on[protected]. I got message saying my icici fastag account is assigned on[protected]. My icici fastag account is 21881453 and fastag serial no.[protected].

Still i have not received fastag for my account number.
Please let me know when it will get delivered.
I have credited all necessary fees to the bank account.

My account has been debited with rs1, 899.00 on 04/12/2019 (Remarks iin/i-debit/si oneast) without my permission or knowledge.
Icici has fraudulently charged my debit card with 1899/- for a service i have not subscribed to.
This amounts to fraud. Kindly return money in full at the earliest or i will have to register a complaint in consumer court.

I am not getting any update on my FASTAG that has been ordered and activated before 6th December. This is high time and we are already reaching the Fastag Deadline declared by the Government.

Please expedite this ASAP so that I can get my Fastag and go on roads tension free.

Please

Fastag A/C : 11805170
22256389

We have a current account in icici bank and till a year back we were using pos machine provided by the bank. We surrendered the machine on 09th september 2018 and after 14 months of handing over the machine to the bank our account was debited for rs.1178.82/-. Nobody is cooperating for the reversal of the amount. The bank executive told us that there was some amount which the bank forgot to deduct, so the bank debited that amount now.

We are not satisfied with the response of the bank, so seeking your help regarding the same.

I have applied for icici bank fastag through icici bank online link on 6th of dec.
I have received sms that my fastag account no. — 22280196
And customer id — 11825593 — is activated.

More than one week has passed but till now my fastag is not delivered.

Deadline is approaching hence either dispatch the fastag or refund the amount so that i can apply for some other company fastag.

Hi,
I have ordered fastag through icici bank on imobile on dec 2nd and i am yet to receive it. Not able to get the status as well. Went to tambaram branch and they told to call a toll free number. Tried around 10 times and waited more than 10 minutes. No one is picking up. Could you please check and help.
Fastag account number i received through message.
11742169 and 22186483. I have submitted a complaint on icici site...