ICICI Bank Complaints & Reviews

Hi,
I have ordered fastag through icici bank on imobile on dec 2nd and i am yet to receive it. Not able to get the status as well. Went to tambaram branch and they told to call a toll free number. Tried around 10 times and waited more than 10 minutes. No one is picking up. Could you please check and help.
Fastag account number i received through message.
11742169 and 22186483. I have submitted a complaint on icici site...

Icici fastag customer care is not responsive. Its been more than a week i raised a request to change the license plate number, but still no update from them. Also today i have received the physical fastag to be pasted on the vehicle with the wrong plate number.

So i request icici (Whomever it may concern) to resolve this shortly.

Customer id of icici fastag — 11586061

Here is the ticket number raised — cmp[protected]

I have registered for fastag through icici bank imobile app. On 3rd december i got the message that fastag will reach to me within 5 days on my registered address. But i have not yet received the tag.
Also i have not got the customer number for my fastag account. But when i checked for the balance, i have received message with the details.
The fastag account is linked to vehical mh14fs8476.
Request you to please look in to this and provide me the fastag account number / customer id and also the physical fastag as soon as possible.
Thanks
Mrs. Yardi

Hi, i bought icici fast tag online on 5th dec.
I got a message saying fast tag is activated and customer id is 11809001. But there is no information on whether the tag is shipped or not nor the tracking id.

Even i called customer care number [protected], [protected] and [protected] several times but no response.

Can you please help as the deadline is approaching and not sure on what to do

Hi, i bought icici fastag online on 27th nov. I got 2 messages saying my icici fastag account is activated. My icici fastag account is 22077849 and 11640732. I don't know which one is correct. And i didn't receive the fastag for any of them.
I further got a message on 6-dec saying that fastag serial no.[protected] is assigned to tag acc. No. 22077849. But there is no information on whether the tag is shipped or not nor the tracking id?

Can you please help as the deadline is approaching and not sure on what to do.

Icici banks working time is 9:30am to 4:30pm. At 4:10pm, i went to a icici branch for depositing cash. Employees directly refused to take cash cause of heavy amount of 10 lacs with having some 100 currency notes. I am also belongs with banking line. I requested to branch manager also but he also do the same and asking me what you will if same thing happen with you at 4:29pm, i replied that i will do my job and giving proper service to customer

I also would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 11th dec.2019. Could you please assist me regarding this. Please find the attachment regarding the same.

I have apply for fast tag through online at axis bank and they have charge rs. 200/- as security deposit charges but there is no response by bank mu receipt/ customer number is[protected] and urn : 57654885 my vehicle number up80ea3572 in name o[censored]mesh chand transaction id [protected]. Kindly take needful action against this kind of fraud by axis bank

My daughter has accounts with icici bank. For reasons those cannot be revealed my contact details are with the bank. (Fyi this account is linked to her pan.)

I have been receiving phone calls from icici bank (Or atleast claiming to be) offering free life time credit cards.

All these days they were offering a credit limit of rs. 1.4l. The present credit card used by my daughter has a similar credit limit, so the offers were not interesting, and i had been politely refusing.

But the other day again they had called and said the limit would be rs. 1, 75l. At that time i requested that lady to send me details/benefits of reward points etc. To my e-mail id registered with the bank and to contact me later so that i could inform whether i was interested or not. She promptly complied with sending the details. But has never contacted me thereafter.

This time i am interested in their credit card but it seems they are not interested in selling me one.

My efforts to get it through the credit card dept were too futile! Their exec. Rajender or rajendra was not at all co-operative and helpful. When i said that such an attitude was unbecoming of a icici personnel he challenged me go ahead and complaint against him!

N v venkiteswaran

+[protected]

I had applied for fastag through icici imobile app. I have not received it even after 25 days. Their fastag customer care numbers are not working. No one picks them up.
I have been complaining to them for last 10 days but they give no proper reply.
My fastag account no is 21995875.
I have need seen such a bad customer service of any bank.
I will close all accounts with icici as soon as possible

I have applied a fastag on icici bank portal on dated 02.11.2019 with rs 499.

Fastag account. No. 11753936. After that a text message received on dated 03.11.2019 that "you will received your fatag appox. With in 3-4 working days."

But card is not received till date. So please resolve this or if you can't then please cancel this fatag account and refund my payment.
Thanks
Ankur
Mo. No. [protected]

Hi,

In my account deducted 413.00 Rs. with transaction remark "NACH_AD_RTN_CHRG~BAJAJFIN~02NOV19~8c8095c~4040CDFB" on 11th of December 2019. I have no idea why this deduction has been made. I will pay EMI as per date with out miss then how you deduct money from my account. i will share in my account details in attached file. Please solve the issue and refund my amount ASAP.

Regards,
Vinod Kumar R.

I applied for fasttag from icici and paid the amount of 499
Waited for almost 9 days now i havent got the fast tag nor any update on the progress of shipment
Customer service number is not responsive when i try to reach and i tried calling every day and no response after ivrs
I even opened the complaint through help desk in https://fastaglogin.icicibank.com/ and no response for that as well

Its been 8 days now and pathetic service from icici i haven't recieved the fast tag

Id[protected]

I have applied for icici fastag on 4/12/19 and the id 11787655 got active on 5/128/19. Since then there is no update on the shipment of the fastag sticker. I have been trying to call the[protected]Toll free)/[protected]Chargeable) since last 4-5 days but unable to reach them. I have raised a complaint vide ref number cmp[protected] on 7/12/19. However no one bothers to respond to the complaint. Its is very sad that a bank of such repute is fooling with people. Please forward the issue to the concerned team and assist

Today, when i was going through my bank a/c statement, i found that a total of amunt rs 295.01 had been deducted from my account in the name of posdec chg in form for small amount of rs 29.5 multiples times. Even i was not reminded of the charges by sms alert. This is very unethical practices by such reputed bank.
On one hand where digital payment is promoted by the government and on the same time such hidden charges are made by banks.
I am looking to switch the bank account if refund is not made.

I have applied for hdfc fastag on 10/12/2019. There has been lack of communication. My application number is: hfr993036. I have not received the mail till date
Unfortunately there is no active communication channel to reach out for application status. Toll free number given[protected] seems not working. Even after being dialed for 5 minutes no response

I have applied Fastag in ICICIBank on 4th Dec 2019, till now I didn't get fastag or any response from the bank and tried 2 customer care numbers given in their website, nobody there to respond
I didnt expect this type of service from ICICI bank.
Please take necessary action

I have paid for fasttag on 27th nov and have been waiting for the delivery. I have not received any response nor the customer care number (Toll free) are not picking up the phone. Tried calling on chargeable toll number and it says temporarily number was disconnected. There is no email id to contact too.. So customers have been put on risk of taking fasttag through icici as they dont have a proper support.

I am still waiting for my fasttag and i havent receveived any customer id
Regards,
Balaraju
[protected]

I booked a fastag with icici bank. Every possible customer care service is blocked by icici bank. No way you can connect with the bank for complaints. The customer care number 24 x 7 is a fake bogus number - no one answers. Email is even worse - it doesn't go through or never get a reply. I have called over 30 times and not even once anyone answered. Money transactions goes through with any problems, customer complaints or help - no answer.

I ordered one fastag from icici bank for my car on 30th-nov-19 and paid online. On last confirmation page, it was mentioned that it will be delivered to your dispatch address in next 8 days, but even after 13 days, i how not received it. I tried contacting them on the fastag customer care numbers since last 5 days but whenever i call i hear a recorded message that all service representative are busy with other customers. Many times i hold call for 30-40 minutes but nothing happened. There is no email address on their website to inquire about the card delivery.

This is pathetic and i need complete refund of the amount i have paid, so i can buy it locally.

Please help me getting refund of inr 500 which i have paid initially.