ICICI Bank Complaints & Reviews

Address: Jodhpur, Rajasthan

I have registered and paid rs.500 for fastag on 05.12.2019 and i got a message for issue of fastag no.[protected], but it is not delivered till date. Whereas the customer care number provided are not working and it shows waiting all the time and we need to hold it indefinitely.

No response to emails sent to customer care, please provide immediate solution

Regards
[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 17, 2019

Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 304, Raman Sadan, TIFR Housing Complex, Homi Bhabha Road, Navy Nagar, Colaba, Mumbai City, Maharashtra, 400005

I have applied for dhfc fastag online and made payment of 500 inr the reference number of the application is hfr01151857. I got a application reference number as given above, with a message that the application pdf is sent to registered email address ([protected]@gmail.com). However, i have not received the email yet and the toll number [protected] is continually engaged.

Please confirm the status of my application.

Thanks and regards,
Nutan

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D

D_Gautam

from Kolkata, West Bengal

Dec 17, 2019

I applied for online HDFC Fastag and completed all formalities including payment of Rs. 500.
Also subsequently received confirmation of registration, wallet recharge etc. However there after there is no response from HDFC. Customer service no. of HDFC is completely inaccessible at any time of the day. Thereafter I raised a complaint to HDFC customer service on the same. The response of bank is horrible. It takes minimum 4 days to receive a response. On advise, I provided details like application no., vehicle no. to Customer service. But already 2 days have passed, there is no response from HDFC. I am now afraid whether I am at all will get the tag from HDFC. My application details :-

Fast application no. HFR722536
Vehicle no. WB16AE 7576

Please update the status of my application.

Gautam Dutta

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2

2097vinod

from Baddi, Himachal Pradesh

Dec 17, 2019

My fastag issued successfully on 11/28/2019.our reference nunber for the transaction is[protected].but not delivered till date. fastag-HFR539531

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S

Sathiya Prakash

Jan 16, 2020

The toll tax to be collected for my car No. TN22 CD5439 Vehicle at Vasad is Rs.55/- one way. BUT, yesterday, 15.01.2020, while going to tindivanam, by 3.40 in the evening, Rs.110/- was deducted. How come I have to pay double charges...? Rs. 55/- toll athur, Please attach the file

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Address: Nehru Chowk, Patta Bass, Napasar, Bikaner, 334201

Hi,
I bought icici fastag online on 29th nov. I got 2 messages saying my icici fastag account is activated. My icici fastag account is 22115242. And i haven't received my fastag card yet on 17th december while it was promised to be delivered within 7 working days.

Can you please help as the deadlines are already crossed and i am not even able to contact to their customer support and not sure on what to do.

Jan 22, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03osu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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T

Thirunavukkarasu S

from Mudigere, Karnataka

Dec 17, 2019

I have applied for fastag on 29.11.19. but after online payment I did not received any status about it. Already 2 weeks completed but still no response. Customer care no is useless because not connecting even once. Frustrated about the service

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ICICI Bank Customer Care's response, Dec 18, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a03osu_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

M

mbb1234

from Ghatal, West Bengal

Dec 17, 2019

I have purchased fastag through online from Icici bank on 28th November, 2019 . the tag yet to be delivered. Did not receive any shipment notification either from Icici bank. Payment transaction id : 2257022.
Tag cust Id: 11661214.
Can anyone please help me in this regard?
Regards
Mrityunjoy Banerjee

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ICICI Bank Customer Care's response, Dec 18, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a03osu_001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

K

kota manojkumar

from Nizamabad, Telangana

Dec 17, 2019

What is this ECSRTNCHG my account balance debited from 07/12/2019 rs408.25 debited from my account tell me reason with out my permision how can u debited my money????

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ICICI Bank Customer Care's response, Dec 18, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a03osu_0001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai City, Maharashtra, 400051

This is icici bank reference id - 000j1aexpq5fa9qh given 9th dec 2019 after complain i have already done payment on 2/12/2019 before my due date paid full amount throw phonepe rs 4684 but icici bank declined my credit card xx9004 payment also refund on 09/12/2019 bcz biller declined payment after get refund i paid again full amount. I am pay before due date so i will not pay late payment & bank interest with gst because this is not my fault so reversal full amount rs 948.76 if you check my previous payment details i am never fail my due date & paid full amount all time so look at this matter.

Jan 23, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03osc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Y

Yogesh Hudale

from Pune, Maharashtra

Dec 17, 2019

Hello,
MY cust ID is 11722266. I ordered on Nov 29, 2019. I have not received. Customer care support not available. Pathetic service from ICICI.
I request concerned authority to look in to the matter and solve it as soon as possible. Since deadline is very close...

Reply

ICICI Bank Customer Care's response, Dec 18, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a03osc_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

R

rushi31

from Bengaluru, Karnataka

Dec 17, 2019

I have ordered ICICI bank fastag. Customer ID & Tag ID generated but Tag not received. Customer care no cannot be connected. It keeps in us in waiting.
No email id to contact as well

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ICICI Bank Customer Care's response, Dec 18, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a03osc_001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

C

Chitvan Kataria

from Mumbai, Maharashtra

Dec 17, 2019

Raj Rani a/c no.[protected] me interested rate extra

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ICICI Bank Customer Care's response, Dec 18, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a03osc_0001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Sadhu Vasvani Road, Rajkot, Gujarat, 360005

I have home loan in icici bank, and now i am taking over it to bank of baroda.
When i am applying for request of foreclosure letter they are saying after 15 days you will receive fc letter, its very wearied.
In between if my emi will cut, again i need to apply for fc letter and it will be issued after 15 days.
Its really a robbery of amount of interest.

Jan 17, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

ICICI Bank Customer Care's response Dear hiren_jatakiya,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03pwi) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Vadodara, Gujarat, 390019

I had applied for credit card on nov 26 and it was approved and dispatched in 5 working days but they sent it to a wrong address (My past address). I called customer care and asked them to deliver it to my current address and they made sure it will be delivered to my new address but 3 days later i got a call from delivery agent from the wrong address again and i registered a complaint again with reference number sr[protected] and they noted...

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Address: Hyderabad, Andhra Pradesh

I travel to shamshabad everyday for work and for holiday to nagpur, I have been Charged extra, instead of 40, charged 70 RS. Didn't return amount despite notifications. (Nanakramguda - shamshabad toll) (original 60 RS to and fro)
Charged the same before as well at all diffrent tolls. Fraud this is!!

FASTAG NUMBER: 34161FA820328AA2027BC1A0
name: Ankush Mohod
Car no.
MH31 EK 0362

FAST!!
Thank you

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Address: Khalapar Raigad district, Pune, Maharashtra

Dear sir i was going to Mumbai on 16-12-19
On Mumbai Pune express way on telegaon toll plaza employee of toll plaza had taken cash from me of â‚¹230 because of rush i told him that i have fastag he didn't listen to us he said you have to pay cash . And even from fastag amount has got debited of â‚¹173.And on the same way at khalapar toll plaza amount debited of â‚¹173, on return from Mumbai to Pune same toll plaza khalapur toll plaza amount has debited 173â‚¹ instead of debiting 57â‚¹, extra amount has been debited, within 24 hrs this had happen. My car number is MH13BN7533.I request you to get my amount credited back as soon as possible to my fastag account i.e my transaction ID
(I.e 230â‚¹ paid by cash and extra amount debited from fastag i.e 173-57=116
116+230=346) total amount which i had paid extra is 346â‚¹. i submitted all of my documents.

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1)I approved mandate of INR 29600 Ujjivan IPO (2lots) (bid via zerodha) via Imobile (BHIM UPI) on 4th December 2019. Later on 05th december 2019 an update came on same mandate of same amount INR 29600.
But bank put a total lien of INR 59200.
2)I kept complaining about the issue and also reported that there is a bug in their app but no one took me seriously and i was told that everything will be fine after mandate gets revoke.br...

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Address: 37, Badi Haveli Deeg Adda Goverdhan, 281502

Fastag not delivery for my home
Payment cut gya h account se
Fastag apply for icici bank payment detection my account.fastag custmer Id.11918143 and account no.22384858
ICICI bank fraud and gumra kr rhi h customers ko unke account se paise kat rhe h but vastav received nhi ho rhe unko

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Address: Hafeezpet, Hyderabad, Andhra Pradesh, 500049

I applied fastag using icici bank web portal on 28th Nov 2019. My fastag account no. Is 11667028. Vehicle registration is from Telangana. I have not received any communication on tag dispatch. Since then i kept calling icici customer care toll free number many times without having any positive outcome. Two complaints were registered, and Customer care executive keeps informing that you will get your fastag within 2 days, 7 days etc. But till now there is no information about the fastag. I am not sure about what happened to my fastag and why it is getting delayed. Whom should I approach to get the Fastag, or to get my money refunded.

Jan 23, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

ICICI Bank Customer Care's response Dear Vijayalakshmi Elangovan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03pwu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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V

Vijayalakshmi Elangovan

from Vijayawada, Andhra Pradesh

Dec 18, 2019

Hi, I am unable to see the email id that I can contact. Its displayed as [protected]@icicibank.com.

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Address: 400079

My father mr. Lokesh kumar laxmandas lamba have applied for fastag card on 28th november and have paid rs.500 fee through hdfc for etoll1291683 for car no. Mh03bh3377, but we still have not yet received any card or any update for the same. We have been trying to contact bank but haven't received any help from them.
Also we haven't received any rfid or customer id via message or mail.

Kindly let me know how to solve this problem.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 17, 2019

Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Zubin
HDFC Bank Customer Assistance

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Soniya Lamba's [Complaint's author] reply, Jan 9, 2020

Hello.
I still haven't received the Card. Its more than 15 working days. We have applied on 28th November through hdfc for etoll1291683 for car no. Mh03bh3377 and also this the second time I am complaining, as for how many Times are we suppose to follow up.

Awaiting for the card asap.

S

Soniya Lamba

from Mumbai, Maharashtra

Jan 9, 2020

Hello.
I still haven't received the Card. Its more than 15 working days. We have applied on 28th November through hdfc for etoll1291683 for car no. Mh03bh3377 and also this the second time I am complaining, as for how many Times are we suppose to follow up.

Awaiting for the card asap.

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I have maintained sufficient amount but amount not debited for emi, my emi date is 4th dec, i credited amount before 2 days. Amount is now showing in account not debited for emi as well. How can bank only cheats the customers and i am getting calls for not paying emi amount and kindly dont impose any ecs debit charges if it applying reverse it back and solve my problem.

Ac no :[protected]

Jan 20, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai, Tamil Nadu, 600042

I have applied for fastag card through icici bank on nov 28th 2019. I received fastag ac no. As 11664697 through sms and stated that i will receive the card in 4 working days. I received one more message on dec 13 that my serial no is[protected]. Its been 20 days since i have applied and there are no communications on the status of the card. I have reached out to icici complaint numbers several times and no one has attended the call and i m receiving the message from ivr that the representatives are busy. Please help in getting the card status as it is a long time while.

Jan 23, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03l90) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Icici bank charge me 499 for fastag.
But from last 15 days they are not giving fastag and fastag account also they are not closing
I am not able to go in tall gate
They are not refunding and not closing tag even not giving tag

Customer care not talking in call they are cutting call

Icici fastag - customer id[protected]
Name - darpan vaghela

ICICI Bank customer support has been notified about the posted complaint.

Dec 16, 2019

Updated by Darpan Vaghela No any reply
I need fastag or money back full amount 499.12 rs.

Verified Support

Dec 17, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03ost) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 21, 2019

Updated by Darpan Vaghela Give valid mail id

Dec 24, 2019

Updated by Darpan Vaghela No any reply
Need to close and refund

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Address: Pune, Maharashtra

Mobile number is linked with my account but still netbaking says, mobile numbe is not registered. Updtaed mobile number 10 times from atm but still facing same error.

Downloaded imobile app but there also grid alphabets are not displaying. I want to link my loan account so that i can download amortization schedule online. Worst online process.

Jan 24, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

ICICI Bank Customer Care's response Dear Sushant Shankarrao Yadav,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03maf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi, i bought icici fastag online on 2nd dec. I got 2 messages saying my icici fastag account is activated. My icici fastag account is 11760348 and 2205581. I don't know which one is correct. And i didn't receive the fastag for any of them.
There is no information on whether the tag is shipped or not nor the tracking id? Also, no customer care number for fastag is reachable.

Can you please help as the deadline is already reached and not sure on what to do.

Jan 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03mak) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bhavnagar, Bhavnagar, Gujarat, 364002

Hello my name is aryan dharajiya. I just check my bank statement & i see amount inr 590/- deducted from my saving account but i did not done any transaction. Also i did not get any otp for this transaction so, without otp how this happened. Please cross check and revert back my money.

I attached screenshot of my bank statement for your reference.

Transaction detail:

Jan 20, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

ICICI Bank Customer Care's response Dear Aryan Dharajiya,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03mao) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 36064 DLF Garden City, Thazhambur, Chennai, Chennai, Tamil Nadu, 600130

I had paid for the icici fastag on 26th november and i am yet to get the transponder. After the payment i got a message that the account has been created and activated with account number 11615218. But after that i havent received any information. I call the [protected] number that i got from the icici website and that is absolutely useless. I will be hold for 10 minutes and then it kicks me out.

I need a resolution on this.

Jan 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03l8x) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Icici debited 1399rs from my credit card without my permission. I was getting continuous call from icici for 2 weeks. Since it was marked as spam from many users i didn't want to receive the call. They called day and night without break. So i received the call and they told something to repeat what they tell so that they can record the call and i thought it's from icici bank, and i thought they called to confirm about my new credit card, so i repeated what they asked for. But after 2 days 1399rs got debited from my account. Please deactivate the service and refund the amount.

Jan 16, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03l9k) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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V

Vikashjha88

from Ranchi, Jharkhand

Dec 16, 2019

I didn't get my Fastag after payment done. Even ICICI Fastag customer service not supporting they never pick customer call. Can I get my Fastag

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ICICI Bank Customer Care's response, Dec 16, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a03l9k_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 421

hdfc bank fastag not received yet

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hdfc bank fastag

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fastag not delivered of fastag account 22115242

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reversal late payment & interest with gst rs 948.76

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home loan interest robbery - intentionally delay issuing foreclosure letter

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credit card delivering to wrong address

charged extra, instead of 40, charged 70 rs. please return asap before I go to consumer forum.

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extra amount debited as well as cash is taken

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regarding internet / phone banking

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icici fastag non delivery

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1399 debited from my credit card

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