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ICICI Bank Complaints & Reviews

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Updated: Mar 6, 2026
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ICICI Bank reviews & complaints page 427

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A
Amrutha icafe
from Mumbai, Maharashtra
Dec 6, 2019
Resolved
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Resolved

Address: 562110

I am shreyas s. 828.0 rupees has been deducted from my account as dp chgs till oct-19) dp charges on 05/12/2019. I am not using that account only, and i insisted to close my demat account but its also not done. There was no prior notice. I haven't received any deduction message to my mobile. I need a refund for the same. My account number is[protected].
Jan 7, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dec 06, 2019
Updated by Amrutha icafe
Mob : [protected]
Verified Support
Dec 06, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02o6u) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
I am not interested in one assistance service .So I want to deactivate this service from my ICICI Bank account.Please give me solution for deactivate this service. I don't want this service anymore.
ICICI Bank Customer Care's response, Dec 6, 2019
Verified Support
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a02o6u_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    I
    itsimitty
    from Kolkata, West Bengal
    Dec 5, 2019
    Resolved
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    Resolved

    Address: Chennai, Tamil Nadu, 600012

    Hello,

    In my icici account they have deducted 413.00 rs. Twice with the following remark

    On 28/08/2019: rs. 413.00
    Nach_ad_rtn_chrg~bajajfin~02jul19~d
    7bc3da~403salgs

    On 14/10/2019: rs. 413.00
    Nach_ad_rtn_chrg~bajajfin~02sep19~0
    518c34~403sal33

    I have no idea why this deduction has been made.
    Would like to get refunded into my account.

    Regards,
    Mithun r.
    Jan 5, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 05, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02lkf) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    I'm a current account holder at icici, my customer paid me Rs. 99, 999 two times, total amount Rs. 199998 /- online through payment gateway link I sent him, its 15 days now I haven't got the payment. Bank has unnecessarily hold my 2 lakhs rupees.
    ICICI Bank Customer Care's response, Dec 6, 2019
    Verified Support
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a02lkf_01) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      Pankaj Bhatia 19
      from Mumbai, Maharashtra
      Dec 5, 2019
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      Address: Pune, Maharashtra, 412207

      Hi,

      I have done a Gold Sell Transaction of Rs. 2, 000 on 20th Nov on MobiKwik app and as per them transaction is successful but I haven't received amount in my Bank Account.

      Bank- ICICI Bank
      Account No.[protected]

      Regards,
      Pankaj Bhatia
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        S
        shettyjrsairody
        from Mulki, Karnataka
        Dec 5, 2019
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        Address: S.No 293/2D4, Beloor Village, Devastanbettu, Kundapura, Udupi-576221, Karnataka, Udupi, Karnataka, 576221

        I've applied for fastag on icici fastag portal on november-18, 2019.
        In the portal i could see that tag account no.21943000 is activated with the customer id is 11503685
        But have not received fastag yet in my communication address. Also we are unable to reach customer care over phone line
        I have even lodge complaint on icicic= fastag portal but no response from them. Please look into this on priority
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 05, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02lkh) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dec 09, 2019
        Updated by shettyjrsairody
        I am unable to send Email to the above mentioned Email address. Could you please send me with updated Email address to my Email ID [protected]@gmail.com
        I have applied for fastag from ICICI bank through online mode in October and yet on 13.12.2019 I have not received the tag. There is no help from customer care even after repeated complaints / query lodged.
        Details are as follows :
        FASTag no.[protected]
        Acct no. 21856009
        I have applied for fastag from ICICI bank through online mode in October and yet on 13.12.2019 I have not received the tag. BIL/ONL/[protected]/FASTag ICI/97187177
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          A
          Avni Aggarwal
          from Delhi, Delhi
          Dec 5, 2019
          Resolved
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          Resolved

          I booked a bus using 'red bus app' and paid online. I had to cancel the booking due to uncalled reasons. I was eligible for a refund of rs 326 which was supposed to be credited in my bank account within 7 working days which didn't happen. I contacted red bus. They have shared the details of refund being processed successfully. But icici bank hasn't credited the assured amount in my account. Following are the required details:

          Po no. :[protected]
          Refunded amount: rs. 326/-
          Arn or refund reference no.: 20191117111212801300168134450538829
          Refund type: merc_to_bank
          Jan 11, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 05, 2019
          ICICI Bank Customer Care's response
          Dear Avni Aggarwal,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02kbf) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sivakumar P R
            from Mumbai, Maharashtra
            Dec 5, 2019
            Resolved
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            Resolved

            Address: Kumbalam Toll Plaza, Ernakulam, Kerala, 682506

            I travelled through kumbalam toll plaza on[protected].23.36 am but they are failed to scan my fastag, so i have to pay by cash including return of rs.55/-, but i got a message 8.32.32at from icici that debit of rs.35/- was been made from my account ref trip no;[protected], on my return i went to toll plaza office but they were reluctant to pay rs.55/- instead they offered rs.35/- for one way, on my return also rs.20/- debited from my account at 10.31.40 trip no:[protected] and on 2-12-19 at 11.57.11 am on the same plaza i was debited rs.35/- trip no;[protected] & rs.20/- at 19.28.22, but in next day again i went to the same plaza at 10.53.33 i was debited again rs.35/- instead of zero debit as it was before 24 hours and also debited rs.20 at 14.49.39. So i am having a total loss of rs.75/- altogether, do the needful to reimburse the same
            Jan 5, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 05, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02kbm) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Today 580rs were deducted from my acc two times

            It shows mab charges for sept 19
            and Oct 19
            ICICI Bank Customer Care's response, Dec 6, 2019
            Verified Support
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a02kbm_01) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sangeeta M
              from Ahmedabad, Gujarat
              Dec 5, 2019
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              Address: Sector 12-B, Gandhinagar, Gujarat, 382016

              Fastag customer id 11588033, registered on 25 Nov 2019, the delivery was guaranteed within 8 days, but until now no updates from them. The customer care is kept on waiting for more than 30 minutes.

              Not able to speak to any ICICI customer care executive for delivery status.
              ICICI Bank customer support has been notified about the posted complaint.
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                A
                adhikarip
                from Mumbai, Maharashtra
                Dec 5, 2019
                Resolved
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                Resolved

                I am being charged rs 199 per month since aug 7th, 2019 by vsi/amazon/stan.

                It has been 5 months and i thought amazon is deducting some monthly fee. Amazon support team has also confirmed that they are not charging any fees.
                I don't recognize this transaction.

                Please help me get my money back. These are scammers out there and i can see multiple posts on the same issue.
                Jan 5, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 05, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02kc0) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Mahesh4049
                  Dec 5, 2019
                  Resolved
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                  Resolved

                  Address: 3-250c main road, kundurru post, prakasam disrtict ,andhrapradesh, india-523303, Prakasam, Andhra Pradesh, 523303

                  Hi,
                  I have closed my icici credit card and account number shown in cibil is:[protected]till now i didnt get my noc. Its been years that i have been waiting for the same, but more than 7 years passed and i didnt receive the noc also. Also kindly update my status as closed in cibil and also let me know so that i can go for a loan in icici bank since i have a less cibil score due to this.
                  Jan 6, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 05, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02lkj) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    makwananaimish
                    from Bengaluru, Karnataka
                    Dec 5, 2019
                    Resolved
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                    Resolved

                    Address: Rajkot, Gujarat, 360007

                    Hi from my account without my permission below is details

                    "a purchase of inr 1, 899.00 has been made using your debit card linked to icici bank account xx447 on 04-dec-19. Info: iin*i-debit*si.
                    "

                    Thats happen at
                    Wed, dec 4, 6:30 pm without my permission and my knowledge even i call customer care no one can answer me

                    This is really ridiculous thing from account
                    Jan 5, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 05, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02lko) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Manu Unnikrishnan
                      from Thiruvananthapuram, Kerala
                      Dec 4, 2019
                      Resolved
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                      Resolved

                      Address: Mumbai

                      My money (Rs 1899) got deducted from my account without my consent. This is regarding vk assist of icici bank. I already requested cancellation of this service which i took in december 2018. It was under process. But the money got deducted. When i called vk assist support, they dont give a proper answer and informed me the service already got cancelled. They asked me to sent a mail and will look into it. Being a customer of the bank for last 4 years, i am really feel very down and out. Some one please help me with this.

                      Account number last 4 digits :8710
                      Name : manu
                      Jan 6, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 05, 2019
                      ICICI Bank Customer Care's response
                      Dear Manu Unnikrishnan,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02ka6) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        E
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu

                        A purchase of inr 1, 399.00 has been made using your debit card linked to icici bank account xx741 on 04-dec-19. Info: iin*i-debit*si.

                        Kindly resolve the issue and credit the money back to the account else would have to take necessary action. We have multiple products with icici. We will close all the other business with the bank if this not resolved.
                        Jan 4, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 04, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02gqg) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          V
                          Vaishnavi Krishnakumar
                          from Dindigul, Tamil Nadu
                          Dec 4, 2019
                          Resolved
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                          Resolved

                          Hi,
                          My name is vaishnavi

                          My account no. Vaishnavi krishna kumar[protected]

                          Transaction happen today... I got call 2 day back but without my concern it get deducted. Today i don't need this plan for now. Please help to refund amount and make sure it should not auto deduct from my account please.

                          Transaction no.. Iin/i-debit/si oneast /[protected]/933
                          Dec 4, 2019
                          Complaint marked as Resolved 
                          Still I need to get update on complaint
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 04, 2019
                          ICICI Bank Customer Care's response
                          Dear Vaishnavi Krishnakumar,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02gqo) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            Vtm1304
                            from Delhi, Delhi
                            Dec 4, 2019
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                            Address: 689695

                            I tried calling[protected] to customer care for this but a pre recorded tape is running stating this facility is shut temporarily.

                            some how got connected one time to customer care for this but a pre recorded tape is running there asking for debit card number.

                            I enter my debit card number (16 digits) it is telling me that it is invalid number .

                            I am not getting how to unblock my card for online transaction?
                            Please help me out
                            ICICI Bank customer support has been notified about the posted complaint.
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                              D
                              dheerajnagar1234
                              from Mumbai, Maharashtra
                              Dec 4, 2019
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                              Address: New Delhi, Delhi

                              I have applied hdfc fastag on 22nd november.
                              Still i didnt have any update about fastag.
                              My reference number is hfr465340
                              May i know what's the status?
                              Kindly share courier docket number as soon as possible.
                              Please do at the earliest.
                              Please track and share the courier details.
                              And customer services is alwayss busy, many times i have been tried to call but i didnt responce from this side.
                              Dear Customer,  
                              Please email at fastag.[protected]@insolutionsglobal.com  for better assistance.

                              -Anay
                              HDFC Bank Customer Assistance
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                                J
                                jeetvaidya
                                from Mohali, Punjab
                                Dec 4, 2019
                                Resolved
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                                Resolved

                                Applied for fastag on icici fastag portal on noember-22, 2019.
                                Tag account no. Is activated.
                                Customer id is activated.[protected].
                                I have not received fastag yet.
                                Customer care no. Is always busy.
                                I have even lodge complaint on icici fastag portal but no response from them.
                                Feeling helpless.

                                Please do the needful to deliver the fastag asap.
                                Jan 5, 2020
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 05, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02ka0) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  J
                                  jeetvaidya
                                  from Mohali, Punjab
                                  Dec 4, 2019
                                  Resolved
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                                  Resolved

                                  I applied for fastag on icici fastag portal on nov-22-2019. I got message that my tag account has been activated and customer id is also activated. But i have still not received fastag at my shipping address. Icici customer helpline number is also busy all the time so could not contact. Please do the needful to deliver the fasttag.

                                  I raised this query with icici fastag. (Cmp[protected]) however, there is no response.
                                  Jan 5, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 04, 2019
                                  ICICI Bank Customer Care's response
                                  Dear jeetvaidya,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02gpo) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    R
                                    rounak sodhani
                                    from Kolkata, West Bengal
                                    Dec 4, 2019
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                                    Address: RATU ROAD BRANCH OF ICICI BANK, Ranchi, Jharkhand, 834001

                                    Bank has deducted inr 5000 each on 22nd aug, 22nd sept and 22nd oct 2019 for sip from my saving account and has not invested the same in sip. Inspite of various communciations at branch level and customer support through emails they are not giving any proper response.in every mail they generate service request number and reply that your query will be resolved in i working day or 3 working day or 6 working day but everytime they say the same and they are not solving my issue. It has been more than 3 months i am communcating with branch manager and more than a month communicating through customer care via email. Till date no response has been given by bank and branch manager. Kindly take action against branch and bank.
                                    Name of bank - icici bank limited
                                    Branch - ratu road branch, ranchi
                                    Branch address - modi heights, shop no 05&06, ratu road, opp all india radio, ranchi-834001
                                    Branch category - metropolitian
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 04, 2019
                                    ICICI Bank Customer Care's response
                                    Dear rounak sodhani,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02gpi) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Dec 06, 2019
                                    Updated by rounak sodhani
                                    unable to post email at address [protected]@icicibank.com. kinly provide with correct email address.
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                                      H
                                      harishkumarsingh
                                      from Port Blair, Andaman and Nicobar Islands
                                      Dec 4, 2019
                                      Resolved
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                                      Resolved

                                      Address: Q No F2, Collector COlony, Distt Kabirdham, CG, Kabirdham, Chhattisgarh, 491995

                                      As per the captioned subject i request you to immediately put hold on the above account (In which amount has been credited erroneously i. E. 04*1246) and arrange for reversal in my account no. 3037*80 of sbi, having ifsc sbin*77. As it was erroneously credited, correct account no. 04*1264 of your bank belongs to my colleague shri harish kumar singh - mob 80*2- ifsc icic0*2.

                                      Thanks & regards,

                                      Hemant paikara.
                                      Mob [protected]
                                      Nayab tehsildar
                                      Block kawardha
                                      Distt kabirdham cg
                                      Jan 5, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 04, 2019
                                      ICICI Bank Customer Care's response
                                      Dear harishkumarsingh,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02gp9) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        D
                                        Damodar Kumawat
                                        from Kota, Rajasthan
                                        Dec 4, 2019
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                                        Address: Jaipur

                                        On dated[protected] my Fastag ID no. 10705651. I had not use my Fastag and my vehicle but toll plaza Jaipur had wrong deduction of Rs. 295/- on dated 26-27/09/2019. After several complaint done by me but about two months suffer wrong deducted amt. Rs. 295/- had not refunded. please take action against authority as early as possible. I had files complaint no. 3841450 dated 01-11-19, 3833950 dated 30/11/2019, 3898403 dated[protected] and I had also submmitted for vehicle up dation No. RJ14UF7626. But till dated vehicle updation had not done after 25 days. pleas take action againt defualter authority as early as possible
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Nov 26, 2019
                                        Updated by Damodar Kumawat
                                        On dated[protected] my fastag id no. 10705651. I had not use my fastag and my vehicle but toll plaza jaipur had wrong deduction of rs. 295/- on dated[protected]. After several complaint done by me but about two months wrong deducted amt. Rs. 295/- had not refunded. My previously complaint no. 935902 please take action against authority as early as possible and refund amt. Rs. 295/- in my above fastag account.
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