ICICI Bank Complaints & Reviews

I registered for fastag on 26 th november through icici fastag website. It was said within 8 days i will receive my fastag but no information about dispatch still. Tried calling to helpdedk number free toll number is invalid, chargeable toll call extends to long time no one attends. Kindly advice where to complaint or by what means i can get my money back. Or else we have file complaint in front of consumer forum?

I would like to bring it to your notice that, the amount of rs 199/- has been deducted from my icici account and the transaction message says as vsi/amazon stan. I didn't do any transaction nor did i get any otp during the transaction. I am not a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on december 05, 2019. Could you please resolve this issue?

Icici employee pritee dave (Emp i'd: prme006), communicated with me by phone and taken my document by whatsapp on july month.
But after that, on 8th apt, bill amount came with rupees 590.00 through msg.
I communicated with pritee dave about thus issue.
But still issue not resolve.
Now, bill amount reaches to 2538.39.

So, this is my complaint that, how without received any credit card bill came?
Now icici employee pritee dave not resolve my problem.

Card last four digit no : 6006.
Name : dipak vishwakarma

Plz resolve my issue.

Hi team,
I have applied for fastag on online portal on 26th nov 2019 but still have not being delivered to me. I have tried checking with helpdesk but number do not work. I have been trying to escalate this since 3 days but no response from icici bank on the same. The amount is deducted and still the fastag is not being delivered to me yet. Pls share the escalation matrix to escalate this. I was suppose to get the fastag within 7 working days.

Regards,
Asmita
Custom id: 11612864
Contact: [protected]

Hi,

Unfortunately i have applied fastag with icici bank on august 2019 since govt mulling to mandate fastag. Only thing happened fast with this request is have them debit amount from my account, however till now they haven't delivered fastag. Fastag which they attempted shipment had return due to incorrect address in the envelop. From 3rd september, i have received out to icici over 30 times to have deliver the fastag did not happen and they dont have any mail to raise complaint, only mode of raising this issue through their support team which never support and dont know how to talk and address customer issue, everytime they keep same thing like parrot, will be resolved in 2 days or 1 day or 1 week, finally decided to deactivate fastag account with icici, opened multiple tickets for cancellation, that to in progress for very longtime. Below are ticket opened for this issue and all in progress over 3 months. What is the procedure to get answers from icici bank to resolve this since they dont any escalation procedure or mail id to report with.

Ticket no. Created date/time status due date/time title
Cmp[protected] 11/11/2019 8:16 assigned 11/11/2019 16:17 tag deactivation
Cmp[protected] 29/10/2019 10:56:00 assigned 29/10/2019 18:56:12 request to cancel fasttag and refund
Cmp[protected] 29/10/2019 10:11:03 opened 30/10/2019 06:11:15 tag deactivation info
Cmp[protected] 7/10/2019 21:29 opened 8/10/2019 5:29 request to cancel fasttag and refund
Cmp[protected] 28/09/2019 15:07:03 assigned 28/09/2019 19:07:10 online tag not received (Esclation call)
Cmp[protected] 19/09/2019 18:28:19 opened 20/09/2019 14:28:37 complaint status
Cmp[protected] 11/9/2019 11:27 opened 11/9/2019 15:27 please help to cancel fastag
Cmp[protected] 11/9/2019 11:26 opened 12/9/2019 7:26 please help to cancel fastag
Cmp[protected] 10/9/2019 10:36 opened 11/9/2019 6:36 cust want tag
Cmp[protected] 10/9/2019 10:27 opened 10/9/2019 18:27 tag realted
Cmp[protected] 3/9/2019 17:15 assigned 3/9/2019 21:15 online tag not received

My name is mohit sharma and i paid my fees to chitkara uiniversity, rajpura (Punjab campus) through your portal using google pay upi and the transaction has been failed, but the amount of inr 80, 000 from my account has been debited.
These are the following details that i can provide you regarding my transaction:-
Date - 6th december 2019
Upi transaction id[protected]...

I am shreyas s. 828.0 rupees has been deducted from my account as dp chgs till oct-19) dp charges on 05/12/2019. I am not using that account only, and i insisted to close my demat account but its also not done. There was no prior notice. I haven't received any deduction message to my mobile. I need a refund for the same. My account number is[protected].

Hello,

In my icici account they have deducted 413.00 rs. Twice with the following remark

On 28/08/2019: rs. 413.00
Nach_ad_rtn_chrg~bajajfin~02jul19~d
7bc3da~403salgs

On 14/10/2019: rs. 413.00
Nach_ad_rtn_chrg~bajajfin~02sep19~0
518c34~403sal33

I have no idea why this deduction has been made.
Would like to get refunded into my account.

Regards,
Mithun r.

Hi,

I have done a Gold Sell Transaction of Rs. 2, 000 on 20th Nov on MobiKwik app and as per them transaction is successful but I haven't received amount in my Bank Account.

Bank- ICICI Bank
Account No.[protected]

Regards,
Pankaj Bhatia

I've applied for fastag on icici fastag portal on november-18, 2019.
In the portal i could see that tag account no.21943000 is activated with the customer id is 11503685
But have not received fastag yet in my communication address. Also we are unable to reach customer care over phone line
I have even lodge complaint on icicic= fastag portal but no response from them. Please look into this on priority

I booked a bus using 'red bus app' and paid online. I had to cancel the booking due to uncalled reasons. I was eligible for a refund of rs 326 which was supposed to be credited in my bank account within 7 working days which didn't happen. I contacted red bus. They have shared the details of refund being processed successfully. But icici bank hasn't credited the assured amount in my account. Following are the required details:

Po no. :[protected]
Refunded amount: rs. 326/-
Arn or refund reference no.: 20191117111212801300168134450538829
Refund type: merc_to_bank

I travelled through kumbalam toll plaza on[protected].23.36 am but they are failed to scan my fastag, so i have to pay by cash including return of rs.55/-, but i got a message 8.32.32at from icici that debit of rs.35/- was been made from my account ref trip no;[protected], on my return i went to toll plaza office but they were reluctant to pay rs.55/- instead they offered rs.35/- for one way, on my return also rs.20/- debited from my account at 10.31.40 trip no:[protected] and on 2-12-19 at 11.57.11 am on the same plaza i was debited rs.35/- trip no;[protected] & rs.20/- at 19.28.22, but in next day again i went to the same plaza at 10.53.33 i was debited again rs.35/- instead of zero debit as it was before 24 hours and also debited rs.20 at 14.49.39. So i am having a total loss of rs.75/- altogether, do the needful to reimburse the same

Fastag customer id 11588033, registered on 25 Nov 2019, the delivery was guaranteed within 8 days, but until now no updates from them. The customer care is kept on waiting for more than 30 minutes.

Not able to speak to any ICICI customer care executive for delivery status.

I am being charged rs 199 per month since aug 7th, 2019 by vsi/amazon/stan.

It has been 5 months and i thought amazon is deducting some monthly fee. Amazon support team has also confirmed that they are not charging any fees.
I don't recognize this transaction.

Please help me get my money back. These are scammers out there and i can see multiple posts on the same issue.

Hi,
I have closed my icici credit card and account number shown in cibil is:[protected]till now i didnt get my noc. Its been years that i have been waiting for the same, but more than 7 years passed and i didnt receive the noc also. Also kindly update my status as closed in cibil and also let me know so that i can go for a loan in icici bank since i have a less cibil score due to this.

Hi from my account without my permission below is details

"a purchase of inr 1, 899.00 has been made using your debit card linked to icici bank account xx447 on 04-dec-19. Info: iin*i-debit*si.
"

Thats happen at
Wed, dec 4, 6:30 pm without my permission and my knowledge even i call customer care no one can answer me

This is really ridiculous thing from account

My money (Rs 1899) got deducted from my account without my consent. This is regarding vk assist of icici bank. I already requested cancellation of this service which i took in december 2018. It was under process. But the money got deducted. When i called vk assist support, they dont give a proper answer and informed me the service already got cancelled. They asked me to sent a mail and will look into it. Being a customer of the bank for last 4 years, i am really feel very down and out. Some one please help me with this.

Account number last 4 digits :8710
Name : manu

A purchase of inr 1, 399.00 has been made using your debit card linked to icici bank account xx741 on 04-dec-19. Info: iin*i-debit*si.

Kindly resolve the issue and credit the money back to the account else would have to take necessary action. We have multiple products with icici. We will close all the other business with the bank if this not resolved.

Hi,
My name is vaishnavi

My account no. Vaishnavi krishna kumar[protected]

Transaction happen today... I got call 2 day back but without my concern it get deducted. Today i don't need this plan for now. Please help to refund amount and make sure it should not auto deduct from my account please.

Transaction no.. Iin/i-debit/si oneast /[protected]/933

I tried calling[protected] to customer care for this but a pre recorded tape is running stating this facility is shut temporarily.

some how got connected one time to customer care for this but a pre recorded tape is running there asking for debit card number.

I enter my debit card number (16 digits) it is telling me that it is invalid number .

I am not getting how to unblock my card for online transaction?
Please help me out