ICICI Bank Complaints & Reviews

Address: Ernakulam, Kerala, 682024

Dear Customer, your ICICI Bank FASTag ac. no. 11538941 has been activated on 22/11/2019 10:53:10. Pls use your tag at toll plazas for toll payments.
complaint ref. no. CMP[protected] Dated 05 Dec 2019.

Dear Customer, Your complaint has been registered.Pls use this complaint ref. no. CMP[protected] for further correspondence with our Customer Care.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0374m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am yet to get Fastag delivery despite applying for it 2 weeks ago. No response in the toll free line,
I have enrolled for the fastag delivery online through ICICI fastag website. fastag.icicibank.com.
I am yet to get any intimation on when they will be delivered to me.
The so-called 24x7 call center does not work.
This is very frustrating.
CMP[protected] - is the complain I have given to ICICI

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0373i) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai, Mumbai City, Maharashtra, 400049

Since i have send several email regarding reverse of the charges and also requested you to close my card then too they are sending me statement every month adding late fee and charges
I have send several request since may 2019
So please close the card with null balance
For further clarification please email

This is with reference to your e-mail with respect to your credit card 4375 xxxx xxxx 7008.
Please cancel my card number ending with 7008 and also reverse all the dispute charges and close and clear all the pending due to nil without any further charges and explanation
This is the last and final call or else i will go the superior

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Shaina Khan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0347l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jan 06, 2020

Updated by Shaina Khan Inspite of getting this email from your end then too you are sending me statement with interest and late fee charges are you closing the amount with alll reversal or should proceed further
Dear Mrs. Khan,

Greetings from ICICI Bank.

We have processed the request for the reversal of interest charges.

The time period to process the request is 2 working days i.e., by June 12, 2019.

You can check the reversal details in your July 3, 2019 statement.

Looking forward to more opportunities to be of service to you.

Sincerely,

G Suhasini
Customer Service Officer
ICICI Bank Limited

Jan 06, 2020

Updated by Shaina Khan Due to this issue i have stoped all my relationship with bank due to this i have been charged with charges for non maintained of AQB so that the bank to reverse all my charges related to all my relationship account so that i can operate the same

Jan 21, 2020

Updated by Shaina Khan I have tried to send the email but email returns says invalid email-id

Feb 20, 2020

Updated by Shaina Khan Till now my problems have not been resolved may be bank doesn't care for customers

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G

ghaivansh

from Bengaluru, Karnataka

Dec 11, 2019

I applied for ICICI fastag on 29 November, 2019 and have still not received it on my dispatch address. My Customer id/ account number is 11700426, maker is Hyundai motors. Please look into the matter.

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ICICI Bank Customer Care's response, Dec 11, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0347l_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 2256, 1ST FLOOR, JAL VAYU VIHAR, sector 67, Mohali, Punjab, 160062

I have applied for ICICI Bank FASTag Reference #[protected] on Nov 30 2019 through their mobile app and had got a confirmation stating i will receive the fastag in 8 working days. I am a customer of ICICI bank for more than 15 years and am confident of their quality and dependency . This time however I am shocked that i have not yet received the FASTag even after the said days and I fail to understand how they of all could have delayed. I have tried all helpline nos. but none of them are reachable. There is no way I can check status of my FASTag and I don't know how to resolve this issue. Please help ASAP.

Jan 17, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0373e) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Gandhinagar, Gujarat, 382028

Sir / Madam,
No CUSTOMER CARE NUMBERS are working. I apply for fastag in Axis Bank Website portal before 10 to 12 days but still did not received. Visit Axis bank but bank did not take responsibility. I already pay for fastag, did not get yet, kindly do the needful.
Vehicle No: GJ18BE9203
Wallet id: [protected]
Customer id:[protected]
Mobile No: [protected]
[protected]@gmail.com
Awaiting for warm reply..

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Address: 560102

I purchased Fastag through ICICI bank online on 26th Nov 2019 paying an amount of Rs.505.01 and have NOT received the fastag till date.

Any attempts to contact them on their customer care numbers is futile[protected]Chargeable Number:[protected]. There is no option to check status anywhere online, it was a mistake buying it through ICICI bank where there is no tracking nor customer service.

My transaction ID is 2218251 with ICICI bank. Kindly help refund the money or send me the fastag urgently.

Jan 11, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03735) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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V

veereswara rao

from Hyderabad, Telangana

Mar 21, 2021

Dear Sir,

I had purchased fast tag through my ICICI bank account I had received through courier some documents but I had received sticker to fix it my car. My vehicle number is AP10 AS 3087 Can you please check and send me the sticker immediately which is very urgent please

looking forward for your immediate action in this regard please.

Regards
A Suryanarayana

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Address: ICICI Bank Towers, Bandra Kurla complex, Mumbai, Mumbai City, Maharashtra, 400051

I have already done payment on 02/12/2109 throw phonepe rs 4684 my credit card xx9004 but still not update look at this matter urgently.

Mode of payment : upi-phonepecardpayment
Date of transaction : 02/12/2019
Other bank account number : [protected]
Name of the other bank : hdfc bank

Payment amount : 4684

Transaction no : (In case of neft payment)

Ifsc code of other bank : (In case of neft payment)

Arn number : (In case of visa money transfer)

Reference number : (In case of click to pay - 14 digit alpha numeric) [protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a032xn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 10, 2019

Updated by sankar deyy this your mail Reference ID - 000J1aEXPQ5FA9QH i have already done mai lcustomer.[protected]@icicibank.com .my mail id [protected]@yahoo.in & contact number [protected]

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D

Devender Bingi

Dec 10, 2019

Transaction Details:
A purchase of INR 1, 899.00 has been made using your Debit Card linked to ICICI Bank Account XX822 on 04-Dec-19. Info: IIN*I-Debit*SI .

The above transaction has happened without my consent. Please revert my money.And please cancel if any service is enabled to deduct 1899 INR.

Thanks
Shravya

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ICICI Bank Customer Care's response, Dec 10, 2019

Verified Support

Dear Devender Bingi,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a032xn_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

S

Samyak Agrawal

from Delhi, Delhi

Dec 10, 2019

Deactivate my one assist subscription which I never activated on the first place, and I want a refund for 1899 which is deducted from my bank account.

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ICICI Bank Customer Care's response, Dec 10, 2019

Verified Support

Dear Samyak Agrawal,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a032xn_2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 122002

Hi, i bought icici fastag online on 29th nov. I got 2 messages saying my icici fastag account is activated. My icici fastag ac no given is 11674321 and tag acc no 22112513. I don't know which one is correct. And i didn't receive the fastag for any of them.
I further got a message on 6-dec saying that fastag serial no.[protected] is assigned to tag acc. No. 22112513. But there is no information on whether the tag is shipped or not nor the tracking id?
And both the helpline numbers[protected] and[protected] are not functioning for last 10 days

Can you please help as the deadline is approaching and not sure on what to do.

Jan 13, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Santanu Basu,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0347t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560058

Hi, i bought icici fastag online on 22nd nov. I got 2 messages saying my icici fastag account is activated. My icici fastag account is 21979807 and fastag serial no.[protected].

Still i have not received fastag for my account number.
Please let me know when it will get delivered as last date is nearing.
I have credited all necessary fees to the bank account....

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I have applied for fastag from icici app on 29 november 2019.in portal i see my tag account no as 22127858 is activated but have not received fastag physically. My application reference number is [protected].
Also, the customer care number is of no use as no one answers the call.
I have logged complain on icici fastag portal but no reply from them either.
Please look at this on priority as i have planned my travel and need fastag badly.

Jan 10, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Rushi Kadam,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0347m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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J

jayagopi arumugam

from Delhi, Delhi

Dec 10, 2019

On 4.12.19 rs 1399 deducted from my savings account i don't want this plan actually hence refund the above and it would not be continue in future

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jayagopi arumugam's reply, Dec 5, 2019

name :A jayagopi my account no is xxxxxxxx7412 pl refund the 1399 /-

jayagopi arumugam's reply, Dec 5, 2019

my mobile no 9952309926

ICICI Bank Customer Care's response, Dec 10, 2019

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Bund Garden, 411001

This is the 4th time i am raising the complaint for the same issue of ecs charges where, as i received my money in transaction for some important work the bank doesn't even text message me and on top of that the bank takes my money for ecs charges for month of may and gst charges for the months september, october and november where i had already closed the ecs from icici undri branch, this bank is a liar and a thief as i was promised previously by an adviser that i won't be charged again for ecs then what is this? I want my whole rs. 590 revised to my account.

Jan 20, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jan 20, 2020

Updated by VictorHawk No one called till date, so raising another complaint

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Address: E-7, Arera Colony,,Shahpura,,Bhopal,MP,IN,462016, Bhopal, Madhya Pradesh, 462016

Date of incident : 21st oct 2018 and 3rd oct 2019

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- 21st oct 2018 and again 1899/- on 3rd oct 2019 for reactivation from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: 5556344

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Thane, Maharashtra, 400615

Had applied for fastag on icici portal on 23rd november 2019. Have still not received the fastag, even after 15 days.
Complained over phone, but the same has still not been resolved.
When the request was made, i was told the fastag will be delivered within eight days, however even after fifteen days there is no information on the same.
Please help to resolve the same.

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a032xs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Toll Plaza Kalyan Patiala

I was travelling by car from Patiala to Nabha on 8th Dec 2019 On Kalyan toll Plaza staff says that they have no instruction about Fastag I request them to state this in writting . They give me in writing on backside of Tool Plaza slip and i give in cash .
Is it possible that how Kalyan Plaza dared to non obey India Govt . Rules
Pl. clearify if they can refuse?

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Address: Pune, india, Pune, Maharashtra, 411019

As my balance was low & i was not able to recharge, i paid by credit card for toll payment of Rs 173 .

MH14 DX 5207 debited with Rs 173 on[protected]:49:03 with trip Number[protected] at talegoan toll plaza on[protected]:44:09
Availiable balance is Rs -146 .

Rs 173 debited on Credit Card XX0007 on 07-12-19 Sahakar Global at 01:44.

Vikas Agarwal
[protected]
Fast Tag Cust Id 11488125

Jan 12, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have savings account in icici and the bank deducted amount as lien from my salary and after repayment. They did not even respond and taking long time to remove lien and release the lien to my account. So i had to pay twice. Once by paying manually and as part of lien they deduct from my account.

This is least expected from such reputed organisation. They should release the lien amount to account...

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4 Comments

Hi am prasad rao, i have a icici bank account, and i have applied for a fasttag, after 2 days of applying for it i got a message saying that my cust id 11684004 and account nu â€” 22120712 got activated. As it is activated i have also loaded rs. 2000 to my wallet as it is already activated.

It's been more that 12 days now, i have never got th me fastta

Jan 9, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02zyb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: East Khasi Hills, Meghalaya, 793006

On my way from guwahati to shillong on 08.12.2019, at 5.18 pm i came across pahammawlein toll plaza. Where i used my pnb fastag card for toll payment which is rs.75/-, and at 5.31pm i received sms for the deduction of my account. But again at 6.04 pm i received another sms where it shows deduction again and my balance has been deducted. By that time i crossed nearly 30 kms, chance of returning is no question.

So i request you...

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Address: 576213

I had ordered a ICICI fastag through your website. But I have not got any mail regarding the tag details. I am unable to call the ICICI customer care since it asks me to wait and disconnects after some time.
I had registered for ICICI fastag on 30 Nov 2019. I request a refund or delivery of fastag as immediately as possible.

ICICI Bank customer support has been notified about the posted complaint.

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Address: MIG 32 Trimurti Nagar kandeli Narsinghpur, 487001

A person by the name ashish joshi had approached me regarding an ad posted in olx for the purchase of an old generator. He had requested me to give my paytm detail for initial 10000/- advance i. E mobile number for the money transfer. However, instead of crediting the amount, the said person debited â‚¹10000/- from my bank account through fraudulent means. Therefore, i request you to kindly take the necessary action against the said person at the earliest. Thanking you.

Jan 9, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02zyk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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OLX India Customer Care

from Gurgaon, Haryana

Dec 9, 2019

Dear Dr Mangesh,

Greetings from Team OLX!

We would be more than happy to help you.

Would request you to elaborate on your concern so that we can assist you accordingly.

It would be great if you could share the contact details of the person that you are referring to.

In case of further query or clarification please call our customer care number [protected] (10:00 am to 07:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

We look forward to serve you better.

ICICI Bank Complaints & Reviews

File a complaint to ICICI Bank

ICICI Bank reviews & complaints page 425

fastag sticker not received

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icici fastag not delivered to my address

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interests charges and late fee on credit card

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icici bank fastag reference #1858904337

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request to help regarding delivery of fastag

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purchased fastag but not received

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payment done but not update till now

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troubles with icici fastag

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fastag is not delivered

icici bank fastag not received

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icici bank repeated ecs charges after complaining multiple times

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deactivate one assist plan to icici bank

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fastag not received till date

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non accepting of fastag by toll plaza at kalyan (patiala nabha road) punjab

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charged twice against 1 toll

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removal of lien icici savings account

fastag -

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double deduction

non delivery of fastag

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fraudulent

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ICICI Bank Complaints & Reviews

File a complaint to ICICI Bank

ICICI Bank reviews & complaints page 425

fastag sticker not received

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icici fastag not delivered to my address

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interests charges and late fee on credit card

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icici bank fastag reference #1858904337

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request to help regarding delivery of fastag

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purchased fastag but not received

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payment done but not update till now

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troubles with icici fastag

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fastag is not delivered

icici bank fastag not received

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icici bank repeated ecs charges after complaining multiple times

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deactivate one assist plan to icici bank

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fastag not received till date

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non accepting of fastag by toll plaza at kalyan (patiala nabha road) punjab

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charged twice against 1 toll

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removal of lien icici savings account

fastag -

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double deduction

non delivery of fastag

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fraudulent

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