ICICI Bank Complaints & Reviews

There is a transaction of Rs. 10000.00 debit from my ICICI Savings Account on13-JUL-19. Info: NFS*21212137*CA.

Since this transaction is not done by me, so i have raised fraud request with customer care to which -
1. My debit card, netbanking and mobile banking was blocked
2. A new debit card issue request was raised
3. Logged a Service Request(SR[protected] with Fraud Department to investigate
4. Filed Police Complaint and submitted the dispute documents for investigation.

Now, my service request is closed saying that the ATM in question is at 15 min distance from my place.

Can somebody please help understanding this remark from bank for closing the investigation.

Nobody on customer care is helping to raise another request for supporting information like to reveal the ATM name where transaction happened and video clips which they would have investigated.

I have service request numbers for a call back SR[protected], SR[protected]after spending hours of time on hold) that the senior manager with give call but no one has called up.

Also, visited bank branch but they say we can't help, this matter can be resolved by calling customer care only.

Raising this complaint today after weeks time struggle with customer care. Hoping to get this issue resolved now atleast.

There has been a lot of ecsrtnchg put in my account which has cut almost 30k from my account. The bank did not even mention that it has been happening and now suddenly cuts all the money in the account. As a customer i should be knowing about this before hand. This money was my itr money that all went into the unnecessary charges of the bank.

Please advise the fate of the following tax savings bonds
306421 ; 306422; 306423 and 306424.
Date of issue:29/05/2001 face value rs.5000/
Deemed date of allotment:26.01.2001
Redemption date:26.04.2004 @9.5%

Please advise me procedure for redemption of the certificates.
Thanking you sir
Yours faithfully
Polisetty venkata srinivasarao
M:[protected]

Dear icici bank i am rohit singh account holder of your bank since last year could you please tell me how you get debited amount from my account no.[protected] without informing me at any field on 20th august 2019 you will be debited 708 inr from my icici account how could you do this to me now i will requested to please return back my money 708 inr to my account or i will going to upperhead so you will be punished for doing this type of # stuff!

I have been charged under wpp which i didn't approved but still the amount got deducted twice which is last year an this year. On cancellation, it again got activated without any information this year. Neither did they refunded the last year's amount after complaining. I want the full refund of both the amounts. I did not get any information through sms or email of any sort regarding the policy and the amount got deducted on it's own. The cusmtor excutives are rigid on blaming instead of solving my issue.

Hi,

I am raising this compliant because in my icici debit bank account around 12000/- rs got deducted without my knowledge. First, it started with 6500/- rs got deducted in which i did not notice. Later, 1500/- rs got deducted when i came to know after through sms. Once i logged in to my icici bank account, i got shocked and came to know that recurred detecting as (500+1000+1500+6500+1500+1000 = total 12000).
500 deducted on 09.07.2019
1000 deducted on 12.07.2019
1500 deducted on 14.07.2019
6500 deducted on 10.08.2019
1500 deducted on 11.08.2019
1000 deducted on 19.08.2019
And when i contacted customer care they were raising questions on me instead of providing solution. Later, i blocked my account with help of customer care but still i am struggling for justice & i don't know how to proceed further. Could anyone please assist me on this issue? So that in case i can get my money back. Request you all please don't ignore this as usual problem, it can happen to you in future as well. Please don't take this in wrong way as warning, consider me as your friend who is longing for help.

Hi there,
I wish to inform you that I don't have credit card ending with XXXX2004 with your bank however I've got an sms in my mobile that some of my payment is due to be cleared on every month .
Please clearify that and revert me back that as to why you have sent me this message.
As i already had credit card for past 08 years & i paid my each & every month bill regularly without any delay.

Attached screen shot for your reference.

Looking forword to hear from you..

I have been getting smses and calls from icici bank since last 13 years about credit card payment related issues. I am not even a customer of icici bank. The first time they called me, i asked them to talk to their customer via some other means and update the phone number in their records which didn't happen. I am still being harassed by icici.

I got this mobile number 13 years ago and since then i am getting these calls and smses. Icici wants to reach to some mr sudeep chandok. I have told the callers multiple times to get the database updated with right contact number which is not happening.

I was issued a Credit Card by the bank on from dt.10/05(month/year) to dt.10/17 with card no.5176************9019. It was over as per its due date with no balance payment. I informed their Customer Care. ICICI Bank did not sent me any new credit card nor did I asked it. It was over. But after few months ICICI Bank sent me one mail for little dues on card and asked me to pay. I overlooked it. But 3 months after, they again increased the amount and asked to pay. I contacted ICICI Bank at Bhilai, my local brach dealing Credit Card. They agreed with me and adviced to contact Customer Care. After great efforts, I talked to them to correct it with their details. But the person was insisting to pay the dues first(illegal dues). Itold that I will not pay, as it is not my fault. The person warned me that it may hamper my Credit Rating. Later I found that it is showing in my Credit Rating. So, I request to sort it out.
Regards,
Chinmoy Khan

I am a customer of indian bank (S/b a/c).

On 16/07/2019 around 07:30 hrs i had used icici bank atm (Atm id-2985e007) in vijayawada for money withdrawal but the not dispensed.

I didn't get the money but my account was debited.

Please investigate and get it credited back to my account asap.

Relating to this transaction it's difficult for following up and make it simple.

Hi team,

On 10th of july, though my icici account had sufficient balance for personal loan emi of axis they didn't deduct emi amount automatically as how they performed since the beginning. Instead, my icici account got debited of 413 rs on 11/07/2019 with the description - ecsrtnchg. Again the axis executive called and asked me to make the payment manually which was paid on 15/07/2019. After all this, my icici account again got debited for 413 rs on 18/07/2019 with the same description (Ecsrtnchg)

In august, again though my account had sufficient balance for emi on the due date, it got debited automatically after two days as there were holidays in between. And on 16th, 17th and 21st amount got debited from icici account for rs 80.03, 88.97 and 303 (Total rs 472 rs) respectively with the description - ecsrtnchg-17-jul-19+gst.

Can you please help me to understand this problem and in resolving it at the earliest. And also suggest me how to stop this continuous debit transactions that being performed without any notification or my authorization.

You can email me to this address - [protected]@gmail.com
Contact number - [protected]

Thank you for your support.
Nuthan. S

I have submitted the online savings account application on 3rd august. I have deposited 10, 000/- to get the account number. Bank representative already collected the documents. It's more than two week, i'm yet to receive any update. How much time it will take to activate the account? Does online application take more time to open an account than it takes in offline?
Bank representative isn't responding with concrete information.br...

Without my consent, rs. 100 has been deducted from my account on 20/08/2019 to 'dr tran for funding iwish a/c 02532
4011060'
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding iwish…. Is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.

Dear customer,

Greetings from icici bank.

A purchase of inr 1, 899.00 has been made using your debit card linked to icici bank account xx987 on 20-aug-19. Info: iin*i-debit*si.

What is this... I have also mailed to icici... My amount has been deducted fraudulently without my permission... Its a very arrogant and unhealthy behavior

Mob - [protected]...

I used icici credit card where the limit is 38000 in may i used 38000 the whole amount and after in the june billing i paid the minimum amount which 1999 and after that in july billing i paid the entire amount which was 38770 approx and again in august billing they again charged me over limit fee 590 after calling so may time to customer service not first they do not understand my matter because of their lack of experience and they took a complain against my saving account instead my credit card every body gives different answers regarding solution after five days of complain which i made on 16 th august 2019 today 21 st aug i got a call from the manager from icici and he told me that he can’t do anything i just want to ask they are the people who gives the services to pay minimum amount after paying that the start taking advantage from the customer please help me out

Dear ICICI Bank,
I submitted an online IMPS transaction for Rs.30, 000 from my current account on 19th AUGUST 2019 but the funds have neither reached the recipient (Citibank) nor credited back to my account. Not sure what kind of system is this, but the payment is urgent and I am loosing business because of this delay. IMPS payments are supposed to be instant.
I have even emailed the customer care at your corporate care email address, but still got no response. Please help to get those funds back into my account or atleast complete the transaction.
Thank you

Dear icici,

M b nagarjuna reddy from hyderabad. I linked my aadhaar no:[protected] in icici bank account no[protected]. And my lpg customer no - 3 [protected] (Indian gas). But according to ncpi aadhaar linking status in bank inactive i have asked so many times in my bank and they said they had done from his side and updated my adhaar with my bank account, and its not updated from npci. Ple. Update and active the aadhar link with bank as per above data and credit the lpg subsidity in my icici bank account no[protected].

My contact number +[protected]

Regards,
Nagarjuna reddy

Shyam damodar bodhare,
We took personal loan from icici bank of rs 1, 55, 000 settlement amount out of which rs 75000 has been payed on 31st july 2019 and 80000 is remaining which we will pay by 15 september. Please kindly give some time to arrange.
Despite giving all the money as mentioned they keep all my relatives, my son, my wife and all their friends. If this situation escalates anymore my family will commit suicide by consuming poison and chandra prakash gupta of thane branch is to be blamed for that. We have complained about him to pune police station and main crime police and still he hasn't stopped.

I am sheetal bhatt. 782.84 rupees has been deducted from my account as dp chgs till mar-19 on 9-august-2019. I have never used my demat account till now.

While opening the account, the icici representative told that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici. I have not operated my demat account ever.

My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].

Sir by mistake i have made a transfer to my prepaid card via mobikwik app and transaction get successful what should i do now.
Sir actually i have a prepaid card account and i have made a transfer by mistake when go for a payment of my credit card bill with icici bank.
My prepaid card status is shown expired but transaction get successful what is the process to get back my money.
Attachment of transaction proofs are listed below.