ICICI Bank Complaints & Reviews

First of all this is more of a warning rather than a complaint.
So icici bank was running cashback offer on amazon.in purchases. Offer was that we had to register using our mobile numbers to 'activate cashback' (This claim can be verified using the screenshot_1 uploaded below) and then shop normally on amazon.in. Then user was supposed to get cashback o[censored]pto 5% for purchase during offer period. There were various slabs of cashback % but cashback was over and above all other offers that were running on amazon.in already.
This offer ran on their website 2 times in october and i purchased both times. It was not mentioned anywhere that offer can be claimed both times or it was only to be claimed once. So i assumed that it can be claimed twice but that's a different story.
So i purchased worth inr 5169 on 12th oct. 2019 and around inr 4000+ on 22nd oct. 2019 but when i asked about the cashback they kept telling me about some other offer.
Now those of you who are addicted to amazon sales like me will know that there are offers that run on amazon.in and they need no activation (Not from icici at least) and this offer clearly needed activation as shown in screenshot_1 uploaded.
Now icici bank's foolish customer care people kept telling that offer was on amazon purchase on min inr 50000 which would give me cashback of inr 1750 which is only 3.5% cashback but again see screenshot_1 to check that offer was upto 5%.
So you can see that they couldn't even identify the offer that was running on their website.

I am attaching all the screenshots of chats, in order, as they happened. So read ss_2 first then ss_3 and then ss_4 and so on.

An amount of rs 1399 was debited from my icici credit card (Xxxxxx8007) by one-assist service without my consent. Since i am not aware of this, i immediately blocked my credit card and cancelled my one-assist service, after that one assist refunded my debited amount in my blocked credit card, but bill is generated for my credit card. Again 100 rs for minimum balance is autodebit from my icici account. Since bill is generated for card, so i paid the credit card bill in full of rs 1399. So how can i get my extra amount back since
1- one-assist refund my debited rs 1399.
2- rs 100 is autodebited from my account.
3- i paid credit card bill in full of rs 1399.
Currently icici credit card is blocked and i am not holding any icici credit card.

I applied on 16 oct 2019 (Saving account no. We write with reference to your savings bank account xxxxxxxx4262.)

For saving account in icici bank and filled all details online and paid 2000 rs online as account opening amount after that they called and told we also required thumb impression and came to office and wasted 3 important hours but failed to take thumb impression as they came with faulty finger printer and wasted my time than i told to take whatever documents required they agreed than against when given telling again we required finger print next day i told stop and return my money i don't want and all they steps are taking to open account and now they are sending email to closed your account come to branch office with i'd and proof and closed how third class this bank is taken my money and wasted my 3 months now and giving me mental hazard by all lies.
As not opened account as failed to take finger print how they are telling to close account. If you opened account where is my id and password why your person came and asking for finger print to open account if account is not opened why your asking me to come to closed account??? How third class this bank is taken my money...
I want to file complaint against this fraud

During atm transactions on 21 august 2019
Acounts got debited amount not dispensed

Rupees 20000 debited
On complaint to customer care rupees 10000
Get credited but still rupees 10000 not reversed

Icici bank / baroda bank (Atm)
Says it is successful transactions

Please help to resolve the issue
Regards
Punam yadav
Mobile number [protected]
Ac no[protected]

I have resident savings account and i am currently based in usa. I wish to update my
Contact details like registered email i’d and phone no. (I am ok to provide local india no. Or usa no. If that’s acceptable however i am not getting resolve from customer care
As they say i am not writing from registered email i’d or i need to visit branch. Both at this point in time in not possible for me.

Yesterday i got following message
.
A purchase of inr 179.00 has been made using your debit card linked to icici bank account xx119 on 18-nov-19. Info: vsi*www moneyc

I never do this transction. Who commited this tramsction?. My debit card is with me
Icici bank debit and credit card users.. Beware. What should i do now?
How will i keep safe my account?
I want my money back

I just don't want the subscription and please cancel my subscription for my Icici Card ending with 5129.
Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of delation of this service and also refund the money @1899. It's a humble request for the deletion of these service

Dear Sir,

I have purchased the Maruti Balano in the month of April 2019 from Nexa Showroom Banner (Excell Atuovista Pvt.Ltd) .Than time Dealer has affixed fast tag on my Vehicle vide Vehicle Registration Number MBHEWB22SKC266509 but in this process he mention my mobile no.[protected] instead of [protected] now I can not registered my details because of old mobile no. I already contacted 3 times on your help line no [protected] they promise me it will update within 48 hrs. I am following up this matter last 1 month but still date it is not updated. I am requesting you kindly do the needful.

I think the HDFC Bank is one of best bank & well known for your service .but unfortunately last one month my request is unattended. I am requesting kindly update the same.

With Regards
SUDHENDRA GUMASTE
[protected]

My account number is[protected]. On 28.10.19 rs. 125.08/- was deducted from my account as smab chgs sep19. I think this is the charges for not maintaining minimum account balance in september 2019. But it is clearly mentioned that mab required to be maintained in my savings account is rs 0.00. I have checked it in the tab of monthly average balance details of my internet banking. I want my money back into my account as soon as possible.

I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 18th november 2019. Could you please assist me regarding this. Please find the attachment regarding the same. Received a mail that my icici bank account was debited with rs 129 without my permission and any prior intimation. Kindly help me with this.
Vis*amazon stan is mentioned in the transaction but i am not aware of it at all

Dear Sir i had applied online account opening process in ICICI Bank date-
[protected] and application I'd is[protected] and mobile no. Is [protected]
but still it not opened. So
Now i a long duration of time no
follow up by thier company staff.
So now I am not interested open account in ICICI Bank and my debited amount refund immediately.
Thankyou

Dear sir my credit card no-800 last 3 digit i was 4th refound amount but bank not update card joining fee refount but he told credit card change i detail write below
26/08/2019- 499+89.82 credit
3/08/[protected].51
18/08/2019 -3.08
total amount-2352.41 rs
many time complain attach with statement but right now not solve.
if my money due than he take 37-48% +late fine take and unlock price
why i not take money please solve.it

I had applied for amazon credit cars two months back. A person names vijay purane collected my documents and said i will receive my credit card in 7 business days. I asked him after 15 days when i didn't get my card he said verification failed and again he said i ll get my card in 5 days. Its been two months i m following with him. Agent name is vijay purane. He has taken all my personal info and may misuse it. Request your ko d attention

Hi icici,

In my last six years with another private banking i have never faced any issues.
But recently when i changed my salary account to icici, i'm facing lot of issues.
Money is getting deducted without any consent.

Recently on nov 14th 2019, an amount has been deducted a total of 1300 rupees without any consent for ecsrtnchgs for 11 oct 2019.
Request to refund my whole amount.

Last year, two executives of icici bank visited my home and discussed a new policy of premium 2 lakhs p. A
And showed that it's highly profitable to invest in it. Also they proposed to provide a term life insurance of 20 lakhs to father as an extra benifits. So, my father decided to invest in the plan. One year when premium due date started approaching, we decided to check the current status of the premium we invested before delivering another premium. We found that instead of any profit there was a great loss and our investment came to 1.5 lakhs. Also, instead of covering my father, they covered me which was not at all discussed. First they cheated us there. Then we decided to terminate all the relationships with the bank and take our investment back. Now they are saying that my money is now locked in for 5 years and will not be returned back until then. They are not giving me my money. Please take an action as quick as possible. They've thug me for 2 lakhs and still they are calling nearly everyday for next premium. Please, this is my humble request to take actions against such frauds. My such people would've been present with such sufferings. Please help me get my money back.

I have a demat account in icici bank f. When i checked my bank transactions and i found that there is one debit transaction — IN[protected] DP CHGS TILL NOV-1
8 chgs till Nov-19- inr 801.51/-.
When i created the demat account, agent was not told about the dp charges, it was told me that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici.
My icici account number is[[protected], IFSC Code-ICIC0006281].
This is completely unacceptable and please refund my amount.
My phone number is [protected], otherwise i am going to close this account.

The icici fastag is not working for the last three months. I have given multiple requests on this at the call center. No one seems to be bothered about the complaint.

It was not scanning at tolls, but my account showing as active.

Please help me out. There is no contact of them directly.

One time they said server down.

Please help me in resolving my issue.

My email address - [protected]@gmail.com

I have paid all my emis on time instead of my last 3 emis but they carry forward so much extra charge that my july payment that i made in august they have carry forward it till november and i end up paying 21000 and more for a 14000 mobile. I have complaint many time but my request was not accepted anytime and my charges were never reversed. I have provided one of the screenshot in which my request got cancelled.

ICICI bank savings account number[protected]
Name Sathyamurthi

Today i found ICICI bank deducted Rs 1899 from my savings account. Upon asking customer care they said the bank had deducted from my account due to my consent to join for some scheme. Further they said that few days ago somebody would have talked to me about this scheme. i asked her to show any evidence of my consent to join any scheme in any written form . Obviously i am had not consented for any scheme by paying some money.

Let me explain how they manage to take your money under some pretext.

Few days back some one called me and said they are calling from ICICI ( At that stage i even had a doubt whether they are really from ICICI or some fraud, so i wanted to get away as soon as possible) He was speaking at super fast speed talking about some scheme. In between he kept asking me whether it is clear to me. I am so bored and only way i could get away from him is to say " it is clear' At no stage he said that i have to pay Rs 1899, nor i said at any stage that i am willing to join in any scheme,
Then few minutes later some one called me and asked whether i had understood . So i said it is clear. That is all .

after few days i found today that money is deducted, and citing the above incident as my consent.
It is beyond my comprehension where i consented to join any scheme.

The customer care agreed to withdraw my name from scheme and they will intimate me in 6 working days. i wonder what would have happened if i had not seen email or saw it after a few days.

My complaint is
1) ICICI intentionally spoke in such a manner to make the victim to say something .
2 they never said explicitely that rs 1899 is the fee for the scheme.

3 ) Though i had not agreed to join any scheme, i could have agreed also if the scheme is just a benefit, without any payment from me. And same scheme i could have refused to join if the details of payment is made clear.
So the way they treat as my consent is nothing short of cheating the customer. If they are so honest they could have sent an email about the scheme and attach a agreement paper or ask me to transfer the money.

4) how any bank can deduct money from anyone's account without the real consent either through system or through some paper.
I wonder whether it is allowed in the Indian banking law.!

5) If the bank is sure that i made the consent then let them show any of the voice recording of their chat with me.
regards
sathyamurthi

My name is anamika sharma. There is one credit card of icici with number [protected] showing in my cibil report with my ownership as authorized user. I have never taken any credit card from icici and i don't know whose credit card is it which is showing in my account. This card is affecting my cibil score. I request you to investigate the same and delete it from my account. Would appreciate a prompt response from your bank.